Total 4,343 human resource executive job vacancies in Customer Service category in Singapore

Job Info:

• Mon to Fri (8.30am - 5.30pm)
• Alternate Sat (8.30am - 12.30pm)
• Up $3300 + Allowance + VB
• Tanjong Pagar

Job Description:

• Able to handle key customer account or manage accident claims operation team
• Manage daily operational activities to ensure smooth handling of customers.
• Inspection of returned vehicles and make assessment of damages for Close Rental Assessment.
• Resolve professionally all matters relating to vehicle, accident, breakdown issues with customers.
• Manages the operation and maintenance of the organization's motor vehicles.
• Manage periodic servicing schedule, LTA Inspection compliance, AVP and reporting as it relates to the fleet.
• Manages fleet management budgets by negotiation of repair pricing with authorised workshop.
• Develops and implements vehicle and equipment preventative maintenance programs.

Requirements:

• 1 to 2 years relevant experience.
• Possess Class 3 driving license.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Felcia Ang Zhi Yun | EA Personnel No.: R22109905

• Address customer needs in a professional and timely manner to ensure that the vehicle turnaround time aligns with established guidelines.
• Perform quality checks and offer expert recommendations for necessary repairs, body and paint work, or servicing, ensuring adherence to manufacturer standards and guidelines.
• Oversee and manage day-to-day operations in the workshop, emphasizing efficiency and productivity.
• Ensure compliance with health and safety regulations, creating a secure working environment for all staff and visitors.
• Support the Immediate Superior in handling initial levels of complaint cases, including meeting with customers, generating and assisting in inventory management, backorders, and overseeing tools and workshop equipment.
• Manage customer inquiries and complaints, maintaining a high level of service quality.

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.
• Class 3 license is a MUST

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,400 with Bonus
• Working location: Ubi
• Knowledge in automotive space is a MUST
• Class 3 license is a MUST

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

• Permanent position, Salary up to $3,400 with Bonus
• Working location: Ubi
• Knowledge in automotive space is a MUST
• Class 3 license is a MUST

Responsibilities:

• Address customer needs in a professional and timely manner to ensure that the vehicle turnaround time aligns with established guidelines.
• Perform quality checks and offer expert recommendations for necessary repairs, body and paint work, or servicing, ensuring adherence to manufacturer standards and guidelines.
• Oversee and manage day-to-day operations in the workshop, emphasizing efficiency and productivity.
• Ensure compliance with health and safety regulations, creating a secure working environment for all staff and visitors.
• Support the Immediate Superior in handling initial levels of complaint cases, including meeting with customers, generating and assisting in inventory management, backorders, and overseeing tools and workshop equipment.
• Manage customer inquiries and complaints, maintaining a high level of service quality.

Requirements:

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.
• Class 3 license is a MUST

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Handling customer orders and quotations, shipment documents for Sales and Marketing Division
• Handle the inventory status, prepare the stock and sales report
• Coordinating logistics, scheduling orders
• Follow up sales orders and tender
• Answer phone calls and inquiries
• Support team to maintain the relationship with clients
• Ad hoc duties as assigned.

Requirement:

• Diploma or NITEC or Diploma in any discipline
• At least 1 year of relevant experience
• Excellent communication skills
• Good team player

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume [email protected]

EA License No: 13C6305

Reg. No.: R1872398

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us..

Basic + HIGH Commission scheme!!

Roles & Responsibilities:-

• Promote and selling of electric cars
• Provide excellent service and follow up to all customers
• Achieve monthly sales targets

Job Requirement:-

• Sales-oriented and resulted-oriented
• Excellent customer servicing skills
• Good communication and excellent interpersonal skills- Self-motivated and good team player
• Must possess a valid Singapore class 3 driving license

You are required to work on weekend and public holidays

We regret that only shortlisted candidates would be notified.

Your Role

We are looking for a Call Centre Executive to provide administrative support for corporate and insurance patients.

What Will You Do

• Manage and provide administrative services such as assisting patients with their appointments and making arrangement pertaining to their medical treatments.
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

What Do We Want

• At least an O Level or equivalent.
• Have experience as a Cabin Crew.
• Good interpersonal and communication skills.
• 5 days work week.

Our client is a local company in the Hospitality industry. Due to business needs, they are now recruiting a Accounts Executive (AR) to be part of their Accounts team for ongoing transformation projects. They are located in the Central – easily accessible.

The Duties of Accounts Executive (AR):

• Oversee outstanding payments on multiple online platforms
• Support in generating invoices and managing billing processes
• Compile journal entries for concluding monthly financial activities
• Conduct reconciliation for transactions between affiliated companies
• Prepare reconciliations for bank and AR
• All other ad hoc duties as assigned

Job Requirements:

• Min Diploma in Accounting, Finance or other business-related field
• Min 1 year of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume / cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte. Ltd.
• EA License No. 19C9682
• EA Reg. No. R23115674 (Chong Jia Jia)

Monthly Salary: $2400 - $3000

Location: East (Changi)

Working Hours: 9am - 6pm

Working Schedule: Monday to Friday. (To Standby on Saturday. If the candidate has a laptop, there is no requirement to return to the company.)

Perks: AWS and Bonus

Roles & Responsibilities

• Receive cargo bookings and reservations from customers.
• Manage cargo booking, planning, and closure to optimize cargo space and loading.
• Address customer needs and uphold service levels specified by the Airlines and the company.
• Handle the planning and resolution of customer complaints, claims, and tracing.
• Compile accurate Cargo Sales Reports (CSRs) and submit them to airlines, agents, and the accounts department in a timely manner, meeting set deadlines.
• Coordinate with airline operations, Ground Handling Agents (GHAs), and customers/agents to ensure compliance with IATA regulations in the submission of cargo.
• Assist Sales and Senior Managers in quotations and telesales.

Requirements

• Diploma or higher qualification in Supply Chain is preferred.
• A minimum of 1 year of relevant experience.
• Training will be provided.

Click 'Apply Now' or reach out to Jaslin at [email protected] via email. We regret to inform only candidates who have been shortlisted will be contacted for further correspondence. Wishing you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Poh Chew Leng, Jaslin | R22108798

Job Details :

• Shall provide daily on-site DESKTOP management and support services (“DESKTOP Support Services”) for all end-users’(including VIP users) End User Computing Devices (DESKTOP) which are used in the Customer’s environment with the Customer’s approval.
• The general scope of Desktop Support Services (non-exhaustive) include:

- Image build management;

- Administration and configuration;

- Patch management;

- Machine deployment;

- End-user account management;

- End-user device hardening and lockdown;

- Trouble-shooting and problem resolution

- End-user briefings & awareness service.

- Imaging/cloning laptops and desktops

- Install Windows OS/software patching

- Set up new asset

- Printer Hardening/configuration

- Wi-Fi setup

- Manage and resolve incidents/requests

- Escalate unresolved issues to the respective team

- Deploy desktops/laptops/printers/VC devices/smart card readers etc

- RAM upgrade

- Manage user accounts (starters/leavers)

- Basic Network/application issues

Only shortlisted applicants will be notified.

EA License: 14C7275| Juhi Dwivedi : R23112291

Brief Summary

• Basic $2,600 - $3,400 (depends on experience)
• Mobile Allowance $60
• Location - Central (Tanjong Pagar)
• Monday to Friday 8.30am to 5.30pm
• Alternate Saturday 8.30am to 12.30pm

Job Scope

• Handling key customer account
• Manage daily operational activities - accident claims
• Inspection of returned vehicles and make assessment of damages for close rental assessment
• Resolve vehicle, accident, breakdown issues with customers
• Manage operation and maintenance of motor vehicles
• Manage periodic servicing schedule, LTA inspection compliance, AVP and reporting
• Manage fleet management budget (negotiation of repair pricing with authorized workshop)
• Develop and implement vehicle and equipment preventative maintenance

Requirements

• O Level / Diploma holder
• Min. 1 - 3 years of experience in customer care (automotive/fleet/vehicles)
• Class 3 license

Interested applicants, please click APPLY NOW or text +65 9759 6862 for confidential discussion.

We regret to inform that only shortlisted applicants will be notified

OH ZI YI, JOEY | R22107520

MTC CONSULTING PTE LTD | 15C7752

Roles and Responsibilities

Pre-handover Inspection

· Conduct pre-handover visual inspection of units.

· Liaise with main contractor on rectification of identified defects.

· Monitor rectification of identified defects by the main contractor and report to client when rectification is complete.

· Preparation of handover kits which includes (without limitation) packing the keys into the key pouch and accessories, etc to be handed over to owners.

Handing over of units to Purchasers/Authorised Representative

· Conduct the handover process with the Owners of units at the Property and get the Owners to acknowledge receipt of all the items handed over.

· Accompany the Owners to the respective unit(s) and brief them on the usage of essential items.

· Be the point of contact to provide customer service and assistance to Owners after handover.

· Maintain and update unit’s handover report.

Defects Management during Defects Liability Period

· To liaise and coordinate defects related matters between the Owners and Main Contractor.

· To arrange for a joint inspection with the Owners upon receipt of defects via Defects Management System.

· Monitor and track the defect rectifications based on the agreed time frame with the Owners.

· Inspect unit after rectification and follow up with the Owners to sign off the defect.

· Develop a logbook for control of keys / access cards / pin codes for access to units during defects rectification.

Requirements

· Diploma or equivalent

· 2 years of working experience in unit handover and defects management

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Customer Service Executive to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Assisting in acquiring and developing Company’s products.
• Manage in generating and processing of sales order schedules.
• Regularly engage/communicate with customers for sales.
• Offering consistent and efficient post-sales support to customers.
• Manage daily operations and orders in hand by liaising/cooperate with other departments.
• Responsible for the creation of necessary service manuals and procedures documentation by coordinating with the service department and customers to ensure timely availability.
• Acquiring technical information, drawings and data as needed.
• Coordinating with marketing team on customers’ needs.
• Active participation in meetings (e.g production and sales order review).
• Any other duties as assigned.

Requirements:

• Min Diploma or Degree in Business or other relevant equivalent field of study.
• Min 3 years relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

• Address customer inquiries received through telephone or email escalated from the Call Centre.
• Assist walk-in customers with their queries.
• Conduct initial troubleshooting for Internet e-services-related issues. Escalate intricate queries for intervention by superiors.
• Participate in change management campaigns to engage customers.
• Recommend enhancements based on customer feedback or interactions.
• Ensure timely submission of daily reports.

Requirements:

• Singaporean
• GCE ‘A’ Level
• At least 1 year of working experience
• Able to converse in Mandarin due to client demographics.

Other information:

• Salary: $3000
• Working days: Mon - Fri
• Working hours: 8:00am – 5.30pm
• Location: Bukit Merah

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Work location : Lakeside

Work Hours:

Monday 8.00am to 1.00pm ( No Lunch)

Tuesday and Thursday: 8.00am to 4.30pm ( 30 minutes lunch break) . ( work 21 hours )

Contract Period: 1 May 2024 to 30 April 2025 + 1 year ( optional)

Job Requirement :

Main Scope: To upkeep and maintain the conditions of the two science garden and one eco-planting plots, including the following duties:

1. Watering of plants/planting areas.

2. Weeding；forking, trimming，pruning, fertilizing.

3. Pest and disease-controlling.

4. Tending to certain specific plants such as the butterfly plants and caterpillars, including cleaning the tanks where the caterpillars are housed.

5. Tidying of planting areas, including sweeping, removal of the resultant debris, dead plants and fallen branches etc.

6. Removal and destroying of wild creepers growing along fences, trees, walls, planter beds and the like.

7. Any other relevant duties assigned by the School.

Job Requirement :

· Good knowledge of gardening.

· Passion in gardening.

Preferably have prior experience in upkeeping gardens in a school setting

About IMCD

IMCD is a global leader in the sales, marketing and distribution of specialty chemicals and ingredients. We offer a range of products and services to a variety of industries, including pharmaceuticals, personal care, coatings, food and nutrition, and more. IMCD operates in more than 50 countries worldwide, with over 4,300 employees working to provide customers with tailored solutions and technical expertise. Our mission is to create value for all stakeholders, including customers, suppliers, employees, and shareholders, by delivering innovative and sustainable solutions that help customers achieve their business goals.

Through our people, their expertise, and the creation of open and lasting partnerships, IMCD is able to provide advice on formulation, production process and application, thus generating unrivalled growth for our partners. Headquartered in Rotterdam, The Netherlands, IMCD had a turnover of EUR 4,6 Billion in 2022

Customer Service Executive

Location: Singapore

Job Description

The main features of this position is to ensure that the needs of customers are satisfied by providing excellence in customer services and procurement within the framework of defined business processes and company procedures. This role reports to the Operations Teams Lead, Singapore.

Objectives

• To ensure the supplier goods availability through maintaining optimized stock levels by managing the sales order process (incl. delivery plan) as well as the purchasing activities.
• Manage good relationships with customers; be proactive to anticipate on any feedback related to the deliveries and stock availability.
• Regularly review and align with company policies.

Working activities and responsibilities:

• Ensure that all key data are entered into the system on time and that teams use full capabilities of ERP- system.
• Regularly review with sales team to manage demand planning, maintain stock availability and optimize stock level.
• Lead the purchasing on the process of supplier procurement to optimize the efficiency, benefits and control of the company.
• Manage customer complaints adequately within well-defined procedures.
• Keep good communication and relationship with customers directly as well as through local teams
• Pro-active communication with related supporting departments to ensure a smooth delivery process and appropriate checks and controls in order processing (i.e. weekly meeting with supply chain/logistics, finance accounting, etc.)
• Manage supporting documents completed as per schedule delivery, as well as Invoice delivery to customers.
• Optimize delivery schedule arrangements in conjunction with supply chain/logistics.
• Providing KPI report and analysis to management on regular basis (weekly, monthly).

Minimum Qualifications:

• Minimum of 3 years relevant experience in customer service in the trading/distribution industry
• Customer and service oriented, exceed customer expectations
• Has excellent communication (verbal and written), organizational and numerical skills
• Pleasant personality, can-do attitude

Work Location: Tanglin Halt

Work Hours: Monday to Friday ( Except Wednesday) 7.30am to 5.00pm

Wednesday: 7.30am to 4.30 pm ( with1 hr lunch)

Contract Period: 1 March 2024 to 31 December 2024

Job Responsibilities:

 -handle counter services and walk-in customers

 -Attend to all incoming phone calls, enquiries and deliveries.

 -administer first aid to pupils where necessary and contact parents of unwell students

-routing of postal mails and courier mails

 -collate and compile consent forms, survey forms and data

-Perform adminstrative tasks using basic Microsoft Office e.g.

 -data entry, preparing documents & presentation materials,

 -calling & engaging with parents for supporting documents etc.

 -Assist printing and lamination of materials (e.g.teaching aids)

-Assist in major school events

 -Any other work as assigned by the supervisor

Job Requirement :

Effective team player with good communication and interpersonal skills

 -Ability to work well under tight schedules

 -Independent, resourceful and has a high level of commitment

-Candidates should preferably have 3 years of relevant experience

 -Proficient in IT applications especially in Microsoft excel

-Standard First Aid trained

 -Possess preferably one of the following qualifications:

o- Higher Nitec or Nitec

o- GCE ‘O’ or ‘N’ Level certificate or the equivalent

 Preferably Standard First Aid Trained

EA 22C1322 EA Personnel: R23115755

Role:

• Schedule audit and training assignments
• Co-ordinate with auditors and clients regarding audit assignments
• Compile and maintain clients' records
• Update and maintain accurate client database
• Review clients' application and audit reports
• Issuance certicates to clients

Requirement:

• Those with minimum 2 years working experience in customer service will be added advantageous
• Familiar with Microsoft Words, Excel & Outlook
• Possess good interpersonal and organizational skills
• Bilingual in English and Mandarin

Primary Responsibilities

• Maintain good, professional working relationships and effective communications with existing, and new customers and all internal departments, affiliate offices, and partners.
• Support and handle all sales and other enquiries from local customers, overseas offices/agents/customers and handle RFQs.
• Provide quotation for Air, Sea (for both export/import) and Land transportation freight enquiries.
• Ensure all requests received for cost quotations, are responded to within the shortest possible time frame/deadline.
• Build and maintain good rapport with customers to fulfil their requirements.
• Provide excellent customer service support and attend/address customers’ complaints.
• Generating sales/customers report.
• Maintain good relationships with carrier/service provider to obtain more competitive cost.
• Co-ordinate with vendors and customers for bookings via faxes and emails and seek approval of shipment.
• Work closely and coordinate with operation to meet customers service expectation and provide supports whenever is required.

Secondary Responsibilities

• Joint visits with HOD/Sales to customer/vendor to build rapport, strengthen business relationship, review process and seek business opportunities.
• Support HOD in training and guiding new staff.
• Support and develop business.
• Monitor competitors, market conditions, and product development.
• Plan, design and propose Better Freight Solution.

Job Responsibilities:

• Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction in the Club Lounge.
• Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
• Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
• Handling cashiering duties and food and beverage services.
• Attends to guests with regards to general inquires, request and complaints.
• Assist in VIP check in.
• Provides support to both Rooms and Guest Management in the area of supporting arrival and departure activities for Pacific Club Guests
• To anticipate and exceed guest expectations especially in the area of delivering the arrival and departure experience of our guests.
• Extensively collect and gather all feedbacks from guests.
• Preparation of welcome letters, registration card and key holders for arrival guests.
• Maintain and update guest history/profile consistently according to standards set.
• To provide support to Hotel Security Management in being vigilant of the hotel, our guests and associates’ security and safety, especially in floors pertaining to the Pacific Club.
• Perform any other duties as assigned by Superior.

Talent Profile:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
• Good communication and interpersonal skills
• Enjoys interacting with guests and working in a fast paced environment
• Candidate must be able to work rotationary shifts, weekends and holidays

Our Team

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and providing global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90 countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace.

The Job

The successful candidate will act as a customer advocate to drive user-centric mindsets and behaviours in the organisation transversally. He/she must be passionate about creating a positive customer experience, and a strong believer in the fact that positive customer experience is critical to Mighty Jaxx’s success. This is a pivotal role for Mighty Jaxx, and presents a unique opportunity for professional growth within the organisation.

Responsibilities

• Serve as a point of contact for customers who send queries or feedback via email, Facebook, Instagram, or other social media channels or platforms
• Collaborate with key internal stakeholders to promptly investigate issues and respond to customers within specified timeframes
• Ensure compliance with service recovery protocols, and suggest improvements
• Oversee and optimise customer journey from the point of purchase to continued engagement, ensuring a seamless and positive experience
• Implement strategies to enhance customer satisfaction scores and loyalty
• Lead initiatives relevant to Customer Experience (CX), with a focus on revenue generation through online platforms and social media
• Act as a community manager for Mighty Jaxx’s social platforms: Discord, Instagram, Facebook, TikTok, YouTube etc - to engage with customers, create hype for new launches, and flag out upcoming launches
• Collaborate with internal e-Commerce, Marketing and Sales teams to identify opportunities for upselling and cross-selling
• Develop and implement crisis management plans to address issues that may impact the customer experience
• Work closely with cross-functional teams to ensure effective and timely resolution during crisis situations

Requirements

• Proven track record of successfully implementing strategies that drive revenue growth
• Familiarity with the consumer goods industry would be a bonus
• Proficient in leveraging online platforms and social media for revenue generation and customer engagement
• Experience in planning and executing crisis management strategies
• Strong analytical skills to assess customer data and market trends
• Willingness to adapt to changing market dynamics and evolving responsibilities
• Understanding and appreciation of cultural differences, with the ability to tailor customer experience strategies for diverse markets
• Proficient in Microsoft Office applications
• Knowledge of Zendesk software is a bonus
• Self-sufficient and proactive in providing recommendations to improve processes
• Ability to remain calm and make effective decisions during high-pressure situations
• Excellent verbal and written communication skills
• Ability to communicate effectively with internal teams and external partners

To apply, please send an updated copy of your resume to [email protected]

While we value all submissions, we regret that only shortlisted candidates will be contacted by our HR team.

Customer Care Executive (5 days, premium cars)

Company highlights

• Join one of the world’s leading multinational automobile manufacturers
• Job stability for long-term career growth
• Location: Accessible from MRT / Working hours: Mon - Fri 9am-6pm

Responsibilities

• Provide top-notch customer service, showing patience and care in resolving inquiries.
• Deliver exclusive service to exceed customer expectations and build the good relationships.
• Respond promptly and professionally to customer inquiries across multiple channels (phone/ mobile apps, email, etc.).
• Maintain accurate customer records and assist with data cleanup.
• Prepare promotional mass-emails and announcements.
• Monitor call center agent performance and extract data for analysis.

Requirements

• GCE 'O' level/Diploma.
• 2 years of customer service experience in luxury goods/ premium retail line.
• Passion for and willingness to learn about and premium cars.

If you are interested in this opportunity, submit your application now to find out more about this position.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Customer Service Executive

Salary: $2,500 - $3,000

Working hour: Monday - Friday (8:30AM – 6:00PM)

Working location: Toa Payoh

Job Responsibilities:

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE.
• Escalate to CS Delivery Manager for non-compliance
• Prepare services and spare parts quotations to customer following the Quotation Process and process customer purchase order for services and spare parts
• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Knowledge in using vlookup and pivot table in Excel is added advantage
• Any adhoc duties assigned by Superior from time to time.

Job Requirements:

• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

Karen Lee Kai En Reg No: R22108159

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

This is a pivotal role that requires a versatile person with professional communication skills to handle and resolve issues.

Key Responsibilities:

• Oversee and manage the Guest Experience Index (GEI) to measure customers’ sentiments of the brand and develop strategies to drive a high standard of customer satisfaction.

• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company's brand and mission.

• Manage and optimize the Customer Relationship Management (CRM) system to ensure seamless integration across the company and accurate data capture throughout the customer lifecycle.

• Analyse customer feedback from all consumer touchpoints, identifying trends, areas for improvement, and opportunities to increase customer loyalty.

• Offer prompt and accurate responses to customer inquiries via phone, email, social media, and chat.

• Investigate and resolve customer complaints, ensuring solutions align with brand values and improve customer satisfaction.

• Collaborate with internal stakeholder teams to address and prevent recurrent issues.

• Prepare and present weekly and monthly customer service reports on feedback, GEI and NPS scoring, service recovery, and actionable recommendations.

• Undertake additional Marketing administrative duties as required, including sourcing quotations, preparation of minutes, reports, and upkeep marketing assets inventory.

• Manage the CEO's schedule, including organizing appointments, meetings, travel arrangements, and expense claims.

Requirements:

• Demonstrable experience in customer service, ideally within the hospitality or F&B service sector.

• Exceptional written and verbal communication and interpersonal skills.

• Proven ability in problem-solving, maintaining a customer-focused approach and exceeding customers’ expectations.

• Able to manage stressful situations with poise and professionalism.

• Proficiency in PowerPoint and Excel