Total 2,435 human resource manager job vacancies in Customer Service category in Singapore

Provide administrative support to music professionals relating to Teachers' Management. Reports to Music Director

DIVISION / DEPARTMENT : MUSIC SCHOOL (MS) / SCHOOL EDUCATION (EDO)

Purpose:

Key Responsibilities: -

1. Planning of teachers recruitment, orientation, deployment, and training.

2. Act as facilitator / communicator between teachers and schools &/or HQ on all teachers matters

& protocols.

3. Monitor and manage teaching hours, work schedules and teachers feedback on admin / related

office matters.

4. Liaison between YMS & PEI/MOE on registration of courses, teachers, and schools (where

applicable).

5. Perform any ad hoc duties or projects as assigned.

Requirements: -

1. Diploma and above, preferably related in Business Administration, Marketing, or a related field

(or equivalent experience).

2. Minimum 3-4 years of relevant working experience in administration roles, preferably in therelevant industry.

3. Excellent communication and interpersonal skills.

4. Ability to multitask, prioritize, and meet deadlines.

5. Knowledge in Microsoft Windows.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidate will be notified.

Registration No: R1221775

EA License No: 20C0426 (Elitez & Associates Pte Ltd)

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

The Field Support Manager is responsible for leading Reproductive Health product launches, training (internal and external), product questions, and case support for assigned area. This position provides leadership within the assigned area for product launches, in collaboration with Product Management and Marketing, and supports the annual business plan to help the sales team meet or exceed projected sales goals.

Responsibilities:

• Maintain current knowledge of SBU product line with a sound understanding of the associated medical specialties
• Educate, update and coach the sales team on new/updated SBU products, competitive products, and in general how to engage customers clinically
• Provide clinical support during procedures as needed
• Educate and update customers through in-servicing training, literature, videos and articles approved by the company
• Support and participate in VISTA Training Courses to help ensure effectiveness of the courses
• First point of contact for assigned area for product questions
• Develop and maintain active relationships with key accounts and key regional physicians
• Support product evaluations and/or clinical studies as appropriate

• Monitor market share and competitor activity in the assigned territory
• Provide market intelligence and other appropriate feedback to SBU management in a timely manner
• Participate in local, national and international meetings as requested. Ability to attend meetings and exhibitions outside of office hours and on weekends
• Must work and interact effectively and professionally with and for others throughout various levels of the global organization
• Must maintain company quality and quantity standards

Requirements:

• Minimum 5 years experience as a embryologist or clinician and/or industry representative within the Reproductive Health product line
• Must have in depth knowledge of Reproductive Health products and procedures
• Demonstrated experience in leading a team, or projects or taking on training/leadership responsibilities in current role
• Good general understanding of business

• Demonstrated experience with planning and executing product launches, including working with Marketing and Product Management.
• Demonstrated ability and experience coaching other representatives on product and procedural knowledge and on engaging customers on a clinical level

• Must have effective oral, written and presentation communication skills
• Ability to work in collaborative and independent work situations and environments with minimal supervision
• Ability to remain calm and receptive in fast paced situations
• Must have excellent analytical and problem solving skills

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.

1. Technical Duties (Lab maintenance, AV support, photocopiers)

2. Procurement matters

3. Photography and Design support

4. Staff training coordination

5. Facility bookings (for staff usage, interview setups)

6. Staff welfare management (pantry)

7. Reception counter duties

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

Job Description

• To lead and oversee the day-to-day sales and operations of an award wiinning enrichment centers.

As the Center Manager, you will be.

• Responsible for ensuring the center's success by delivering exceptional service, building strong customer relationships,
• Achieving sales targets and promoting operational excellence.
• Your passion for education and dedication to providing the best learning experience for the students will be the driving force behind your success in this role.
• You will lead your center's team to achieve the center's sales target.

Delivering Service Excellence:

• You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team,
• You take the lead in building and managing strong relationships withcustomers, making sure that valuable customers are taken care of and have their needs met.

Delivering Operational Excellence:

• You are accountable for managing the facilities, resources and equipment in your center. You will also ensure that safety protocols are adhered to.

Leadership and team management:

• The center manager leads and fosters a positive work environment.
• You establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork.
• You set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Job Requirements

• Diploma or degree in any discipline
• Min. 2 years' experience in the industry management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems.
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

Other Information

• 44hrs work per week. 5 days work week
• Work 4 weekdays: 12:30pm to 9:30pm and 1-weekend from: 8:30am to 6:30pm
• Based in North Woodlands, candidates need to be comfortable to be assigned to or travel to other centers based on operational needs.
• We offer a competitive salary package, Basic $5K with performance-based incentives, annual performance bonus and opportunities for professional growth and advancement.

Interested candidates kindly send in your resume, we regret only shortlisted candidates will be notified.

EA License No. 14C7092

EA Registration No. R1110882 (Lee Ming Er)

Job Description:

Are you a dynamic leader with a passion for education and sales? We are seeking a Centre Manager to join our language learning center and drive our operations to new heights.

United Language Centre (ULC), a leading language school and community hub for expats in Singapore, is actively seeking a dynamic and results-oriented Centre Manager to lead our Operation & Sales team. The Centre Manager will play a crucial role in guiding and supervising our Operation & Sales team, ensuring they effectively connect with expats and assist them in reaching their language learning goals.

Responsibilities:

• Lead the daily operations of the language learning center, ensuring smooth functioning and high-quality service delivery.
• Develop and implement strategies to achieve both team and individual sales targets.
• Recruit, train, and supervise a team of language instructors and administrative staff.
• Foster a positive and collaborative work environment that motivates employees to excel.
• Monitor and analyze center performance metrics, identifying areas for improvement and implementing corrective actions as needed.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner.
• Collaborate with the marketing team to develop promotional campaigns and attract new students.
• Maintain up-to-date knowledge of industry trends, competitors, and customer preferences.
• Prepare regular reports on center activities, financial performance, and student enrollment.
• Conduct staff performance appraisals and provide support and guidance to enhance the staff’s professional development based on individual training needs.
• Collaborate with other departments to put in place best practices and ensure efficient processes for ULC
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Undertake such other duties as may be assigned.

Requirements:

• Bachelor's degree in Business Administration, Marketing, Education, or a related field.
• Proven track record of successful operations and sales management, preferably in the education sector.
• Strong leadership skills with experience in team management and development.
• Excellent problem-solving abilities and decision-making skills.
• Exceptional communication and interpersonal skills.
• Ability to work effectively under pressure and meet deadlines.
• Flexibility to work evenings and weekends as required.

What we offer:
Base salary with an attractive commission structure, recognizing and rewarding sales achievements.

Opportunities for career growth and advancement within a rapidly expanding organization.

Ongoing training and professional development programs to enhance your leadership skills and knowledge.

Collaborative and supportive work environment, encouraging teamwork and the sharing of best practices.

Make a positive impact on students' lives and contribute to their language learning journey.

Join our dynamic team and embark on an exciting leadership career with United Language Centre!

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization. We look forward to receiving your application!

Job description

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.
• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.
• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.
• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.
• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.
• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.
• Ensure Service Centre daily work processes, workshop BMW diagnosis networking, software and equipments are maintained and meet BMW retail standard requirements.
• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and BMW VOC report.
• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.
• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.
• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.
• Maintain and strengthen customer service processes to improve customer satisfaction at all times.
• Develop staff through training, coaching, mentoring to enhance their performance and build their competencies.
• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.
• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.
• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.
• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.
• Setting up and control of proper warranty structures and procedures according to BMW regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Degree in Engineering preferably in Mechanical Engineering or Business or Financial
• Broad understanding of all aspects of the automotive industry.
• Minimum 5 years of experience in premium brand automotive business
• Minimum 5 years management experience
• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.
• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).
• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.
• Result Driven Individual with strong business acumen
• Aggressive and forward thinking
• Ability to analyze and use Financial Reports
• Excellent communication skills, including presentation effectiveness.
• Well rounder conceptualization skills, creative, ideas generator.
• Well rounder personal effectiveness with good negotiation and influencing skills.
• Emphasis on performance, goal and team orientated.

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences.
• Resolves CSO and customer issues.
• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
• Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
• Conducts monitoring and coaching sessions.
• Provides on-the-job training and mentoring.
• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviours.
• Involve in Department project.
• Identifying areas for improvement and implementing process enhancements

Requirements:

• Bachelor’s degree with 3 years of working experience in Contact Centre
• Good People Management skills
• Great communication skills
• Adhere to Bank Policy and ensure SLA are met.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

As an Advanced Care Planner, your role revolves around crafting and implementing customized care plans to meet customers' objectives, while effectively managing customer relationships. By understanding customer profiles and recommending relevant solutions, you will establish trust and rapport. Additionally, your responsibilities include networking, relationship building, and referrals to attract new customers. Flexibility is required, as this role may involve weekend work, after-hours availability, and travel to customer locations.

• Engage customers to understand their personal details and preferences
• Analyse customer profiles to establish customers' risk profiles and objectives
• Recommend customised solutions based on customers' needs and objectives
• Develop tools for customers to assist them in meeting their goals and means of financing them
• Interpret legal and financial documents, medical laws and legal restrictions
• Seek out new customers and develop new customer groups by attending networking sessions and functions.
• Cultivate relationships with prospective customers
• Adopt customer acquisition and retention strategies to achieve sales targets
• Monitor outcomes of care plans and suggest enhancements that are in line with customers' financial objectives
• Correspond with customers to answer enquiries and resolve account problems
• Maintain ongoing relationships with customers to identify changing needs and circumstances
• Assist customers in account processes

Requirements:

· Minimum GCE 'A' Levels, International Baccalaureate, Diploma qualification, Diploma awarded by a polytechnic in Singapore or equivalent

· Aged 30 years old & above

· No work experience required

Our goal is to have the voice of our customers at the center of our communications and our sales engagements. We believe it is their passion, enthusiasm and success that will best inspire other customers and prospects to embrace the innovative applications that we bring to market.

This is the job for you if you have a strong passion for understanding customers and an ability to develop and nurture working relationships with practitioners and C-level executives. You’re an organized, strategic thinker that can turn customers into rockstar advocates for industry marketing programs and sales efforts. You're a team player who loves collaborating with other stakeholder teams, including sales, customer success, and product marketing, to stay tightly aligned on customer priorities and readiness and messaging. You’re analytical and data-driven and can track a set of goals to measure the effectiveness of customer advocacy efforts.

Responsibilities:

• Develop a community of customer advocates that articulate the value of Source, secure and manage customer advocacy pipeline supporting the industry initiatives
  Engage with senior level customers in business conversations, and develop highly engaged, mutually-beneficial reference relationships
  Ensure a positive customer experience through day-to-day activities
  
• Produce evidence of customer successWork with stakeholder groups (e.g. solution marketing, customer success) to align customer content with buying center and industry messages and story lines
  Collaborate with marketing colleagues to create high-quality customer assets and sales tools including case studies, videos, presentations, podcasts, webinars, etc.
  Support priority industry activities with customer stories, such as trade shows, events, demand campaigns, brand campaigns.
• Work as an advocate for our team and customers internally
• Bring innovation and creative ideas to leverage the customer voice in content and marketing activities

Experience/Skills:

• 3+ years’ experience in B2B communications and/or B2B marketing
• Experience with customer advocacy programs or working with customers on marketing activities
• Demonstrated ability to build strong, lasting relationships with internal and external constituents (customers, product marketing, sales, executives, etc.)
• Strength in working with cross-functional teams
• Experience in developing and executing creative ideas and program
• Strong strategic thinking, problem solving, and analytical skills
• Superb writing and general communications skills
• Team-oriented approach
• Required to be bilingual in English and Korean

Location: This role will be based in Singapore and will support ASEAN, Hong Kong, Taiwan & Korea market.

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

This position will support and work closely with local Distributors to maximize product initiatives within the region. Develop and execute regional activities such as congresses, rep trainings and MedEd initiatives.

Responsibilities:

• Provide technical product training and support to distributor sales teams as well as to doctors, nurses and/or technicians on the use of Cook products.
• Support training sales reps and customers in regional meetings.
• Attend national and local meetings to support sales, procedural and product training.
• Support and assist in the creation of training materials.
• Identify opportunities to organize training, hands-on workshops, etc.
• Develop and cultivate working relationships with subject matter experts.
• Support clinical activities, test and research programs.
• Support new product prototype testing, perform field market analysis.
• Support new product launches and product presentations, tracking progress and growth.
• Co-ride with distributor sales teams to support indirect sales
• Identify customer opportunities for key products.
• Communicate regularly with DSM Lead/IBMs on targets and strategies to identify market and growth opportunities.
• Help DSM Lead/IBM to define detailed business plans for distributors, ensuring their needs are well defined, assessed and supported by the IMM and Division teams.
• Work with marketing, product managers and other project managers on achieving regional goals.
• Provide written reports to the DSM Lead/Manager, Indirect Business (SEA/IMM).
• Within scope of responsibility, ensure all quality, regulatory, and product specific requirements are met.
• Understand and be accountable for conducting Cook business with integrity and in compliance with applicable standards including Cook policy.
• Ensure that Cook's Code of Conduct is complied with in all business matters carried out on COOK’s behalf by both Cook employees and Distributors.

Requirements:

• Degree or above, major in medical science, business or other related discipline is preferred
• Ability to communicate fluently in English.
• Prior experience in outside medical sales or relevant clinical procedural experience preferred.
• Medical/clinical experience or knowledge of relevant clinical procedures preferred.
• Experience in providing training preferred.
• Knowledge of Microsoft software, e.g. Word, Excel, PowerPoint required.
• Knowledge both of Cook and competitive products preferred.
• Knowledge of the product range of the Division/Specialty and understanding of the associated medical discipline preferred.
• Ability to travel domestically and weekends as needed up to 75%.

Safety – Goal: Zero Workplace & Passenger Injury

• Actively implement, drive, promote, monitor and manage safety in compliance with Schindler Corporate and Schindler Singapore directives and guidelines (Employee Safety & Product Safety) as well as employment legislation
• Ensure compliance with Incident reporting guidelines of any major Equipment failures, Product Safety Incidents and/or Near misses on site according to company procedures and legislation
• Ensure compliance in required quantity/quality of toolbox talks/safety walks/ safety inspections
• Manage the timely completion of Periodic Safety Inspections and any corrective actions to strictly ensure Schindler’s high product safety level

EI Volume Growth & Profitability – Goal: Meet yearly target

• Manage all business activities in the designated area within budget to ensure reliability, costs and profitability meet the yearly target. Work together with EI Service Contract Manager to

1. ensure the timely conversion of all equipment from Free Maintenance to paying portfolio
2. the successful renewal of Maintenance contracts with price increase where necessary to leverage increases in labour and material cost
3. Recover lost Maintenance contracts from the market

• Work together with Repair Sales Representative to Ensure all possible traditional and non-traditional repair and upgrade opportunities are advised to the customer, followed-up until successful sales and implementation
• Plan and optimize the staffing needs in the designated area, including route organization and workload allocation to continuously improve fulfilment effectivity and efficiency

Customer Satisfaction – Goal: Be preferred Elevator Service Provider

• Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction
• Conduct periodic inspections to ensure fulfilment and customer satisfaction

Maintenance Fulfilment and Quality improvement: Improve MTBC & Portfolio Quality

• Actively drive systematic Breakdown reduction program in coordination with Technical Department and EI Technical Team to continuously improve Portfolio reliability and performance and improve maintenance efficiency
• Schedule & ensure correct and timely implementation of the required actions of FI / LPCA (Field Information / Logistic Pipeline Corrective Action) as per instruction from Head office

People Development – Goal: “Schindler technical skills best in the Industry”

• Actively drive the technical and non-technical development of Service team
• to ensure all work is conducted according to established procedures and work instructions to enlighten the customer
• Close gaps and develop competency of the service team.

Shangri-La Rasa Sentosa, Singapore

We are looking for a Service Centre Manager to join our team!

As a Service Centre Manager, we rely on you to:

• Ensure smooth operation in the Service Centre on a daily basis
• Supervise and direct the Service Centre team
• Ensure that the communication system of the hotel is well maintained and all communication are handled effectively
• Ensure all interactions, telephone calls and enquiries are handled professionally, promptly with care and adhering to service standards
• Provide guests with an effective one stop service
• Ensure proper communication with respective departments

We are looking for someone who:

• Takes pride in being a hotelier
• Is a self-starter
• Is a friendly, helpful and trustworthy leader
• Loves interacting with guests
• Has experience in the same capacity with hotel background
• Preferably comes from a hotel management-related education background
• Has strong interpersonal skills

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided to Sentosa Island

If you are the right person, what are you waiting for? Click the apply button now!

The Manager/Senior Manager (2 year contract) supports Engagement Group’s Director/Deputy Director to spearhead Yayasan MENDAKI's (MENDAKI)’s push towards last-mile service delivery to better meet the needs of the Malay/Muslim community. MENDAKI is embarking on a strategic client-centric initiative to achieve the next bound of service delivery, by proactively reaching out to families to understand their needs, care for them, and partner with them in their journey of lifelong learning.

Key Responsibility Areas
Outreach

Develop and implement outreach to members of the community, including families who may be in need of services, to stakeholders/partners.

1. Identify partners/stakeholders and various segments of the community for community outreach efforts and engagement.
2. Identify strategies of outreach engagement to effectively reach out to different segments of the community
3. Plan, deploy and assess outreach efforts within the satellite centres under his/her charge.

Care

Supervise and guide the team in the conduct of care management of families, through the completion of holistic assessments of the family’s needs and delivery of targeted interventions.

1. Facilitate case discussion platforms and supervise staff in conducting holistic assessments of clients and their family members, identifying areas of needs and intervention.
2. Guide staff in partnering with the client in problem-solving and developing care plans to meet his/her needs.
3. Coach staff in identifying and implementing suitable interventions (in collaboration with other agencies known to the family, where available) to meet the needs of clients.
4. Direct staff to potential resources that could be tapped on for client’s needs.
5. Identify and curate new resources that could help serve the needs of clients.
6. Advocate for clients at both the individual and macro level.
7. Provide casework supervision to staff to ensure that their casework is meeting the needs of the clients and the staff’s mental and psychological well-being is supported.

Stakeholder Management

Develop and foster good working relationships with partners/ stakeholders. This includes M3 partners of MUIS and MESRA, as well as government and social service agencies.

1. Develop a framework of collaboration with partners/ stakeholders in client engagement, referrals and/or co-management of cases.
2. Develop good networks with partners and stakeholders, in order to build collaborative partnerships in meeting needs of clients.

Leadership

Lead the team in the satellite centre/youth space.

1. Develop the team in the centres under his/her charge to achieve its full potential, including coaching them on the necessary skills in support of their personal and professional development.
2. Provide a conducive and dynamic environment for the team under his/her charge.
3. Manage the resources of the team, including workforce planning and finances.
4. Work closely with the Human Resource team to build the competencies of staff under his/her charge in the satellite centres.

Requirements

• Degree in Social Work/ Psychology or other related degrees. Minimum 5 years of experience in case management, community outreach and/or partnership management. Knowledge of the social service sector is a benefit.
• Minimum 3 years in a leadership capacity.
• A “dare to try” attitude! Managing cases of clients may require innovative ideas, so as to create change. Staff must not be afraid to experiment and try new ways.
• A growth mindset. Staff would need to be open to learn new methods and learn from one another.
• Adaptability to change. Be prepared to quickly adapt and evolve to better understand the needs of clients and meet new trends.
• Excellent organisational, interpersonal and communication skills.
• Proficient in team management, process innovation and re-engineering
• Ability to problem-solve – understand the root causes and recommend targeted solutions.

Job description

Don't like boring workdays? Yeah, neither do we.

At The Black Hole Group, we're all about sizzling food and sizzling workplace vibes. Above all, we’re fun, and it's never a dull day at work!

And guess what? We're on the lookout for an Assistant Entity Manager to join our team. If you’d like to work with the likes of those with culinary and front of house experience at Michelin star restaurants, read on.

As our F&B Assistant Entity Manager, you’ll be making independent decisions from solving customer’s problems to providing satisfactory solutions to various situations. You’ll dive into everything from daily operations to front of house and customer-facing duties. If you’ve got a knack for creating an engaging work environment, fostering talent, and making sure everyone feels valued, you're exactly who we're looking for.

Check us out: https://www.theblackhole.sg/careers

Some perks:

Medical: Annual medical coverage of up to $200
Dental: Annual dental coverage of up to $100
Staff Meals: Meals can be claimed at any concept for up to $20

No Split Shifts: We don’t have midday outlet closures.
Sales Incentives: Entity-based monthly sales incentives programme

Transport Allowance: Monthly allowance of $70 for Motorcycle Riders and $100 for Car Riders

Training Allowance: Annual training allowance of $500
Referral Bonus: Referral bonus of up to $1,200
Friends & Family Discount: 20% discount extended to friends & family

Maternity leave: 16-weeks (given the child is Singaporean)
Paternity Leave (non-Singaporeans): 1-week paternity leave
Baby Bonus: A token amount of $300 per child
Birthday Perks: 1-day birthday leave with TBHG dining vouchers
Partner Discounts: Corporate discounts with our partners
Overseas Cohesion: Once a year team bonding overseas
Mentorship Programme: Offered to all Full-time employees for personal or professional growth

What You’ll Do:

• Demonstrates the ability to lead, be proactive and have initiative.
• Overseeing the daily operations on shifts.
• Ensures proper uniform, punctuality and grooming are according to company
• policy and standard.
• Ensures proper hygiene as prescribed in the company guidelines.
• Understands and adheres to proper food handling, food safety and sanitation
• standard during food preparation, serve and clean up.
• Maintaining a positive environment and culture which provides fast, efficient and
• friendly service for both customers and staff.
• Maintains a clean and organised environment.
• Responsible for planning and scheduling of staff.
• Following beverages Standard of Procedures and maintaining the consistency of products and services.
• Proactive in solving customer’s problems and providing satisfactory solutions to
• various situations.
• The “Owner” and Role Model of the service initiative during his/her shift.

What You’ll Bring:

• Passion for service.
• Minimum education requirement of O levels and above.
• Minimum one year of previous supervisory role in the F&B industry.
• Outgoing personality and go-getter attitude.
• Enthusiasm for challenges and ability to cope in a fast paced environment.
• Excellent verbal and communication skills.
• Basic computer and Microsoft skills.
• Ability to work overtime, on special events, weekends and Public Holidays when needed.

Why Us:

• Flavourful Challenges: Say goodbye to boring workdays. Here, every dish is a canvas, and your creativity knows no bounds.
• Culture Matters: We’re more than a team; we’re a culture. At The Black Hole, we celebrate diversity, creativity, and the art of excellent cuisine.
• Training and Growth: Receive comprehensive training to enhance your skills and opportunities for career growth within our expanding restaurant family.
• Employee Benefits: Enjoy competitive pay and valuable benefits, including medical and dental insurance. Your well-being matters, and we've got you covered.
• Team Appreciation: Join a supportive team that values your contributions and celebrates milestones together. Our success is built on the collective efforts of our dedicated crew.

Job Types: Full-time, Permanent

Salary: $2,500.00 per month

Benefits:

• Additional leave
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Parental leave
• Professional development

Schedule:

• Day shift
• Early shift
• Holidays
• Late shift
• Weekend availability

We are looking for an IT service professional with customer and service orientation and proven working experience. Service Delivery Manager’s duty is to facilitate the planning, timely execution, and delivery of all relevant projects, on budget and within scope, in accordance with business priorities. In this position, you will be the first point of contact for our customers and responsible for internal communication on a business and operational level.

Successful candidates must possess strong leadership qualities, analytical skills, thrive under pressure, great people skills, and management skills. If you are dedicated and ambitious, This is an excellent place to grow your career.

As the IT Service Delivery Manager, you will be responsible for:

Job Description

• Leading multiple teams of onshore and offshore resources to deliver projects on time and within budget for the programs / projects for which they have responsibility.
• Work with Account Managers to develop account strategy and plan that best leverages resources and strategies to meet customer expectations
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence.
• Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with offshore managers, onsite and offshore recruitment teams.
• Responsible for programs’ financial management (P&L) and reporting and optimizing processes.
• Managing and leading complex stakeholders from both customers and internal team towards the optimal solutions.
• Holding the teams to the highest standards, project discipline and accountability.
• Continuously improving the delivery model and strategy, implementing, and managing delivery with the associated teams.
• Identify, manage and resolve complex issues, preventing escalations, where possible. Identify appropriate resolution to achieve client satisfaction in a timely manner.

Job Requirements

• Proven track record of delivering a collection projects and products for a portfolio size of $3M+
• 7+ years of business development, project delivery and client relationship management in a technology environment
• Strong customer orientation and able to manage customer expectations
• Ability to develop strategic plans and translate them to actionable roadmaps
• Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively
• Excellent relationship building and interpersonal skills, including cross-cultural competence
• Strong leadership qualities and a passion for building high performing teams
• Certifications in Program / Project Management such as PMP, Scrum master, PMI-ACP.

About Us

Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!

Role Overview

The Revinate Customer Success Manager for APAC (CSM) will lead the post-sales efforts in building processes and procedures that are successful and repeatable in delivering value to the Revinate customer. The ideal candidate brings a proven record of success in a SaaS technology company where they have helped drive customer adoption, had responsibility for revenue retention, and demonstrated an ability to drive growth in their assigned accounts. This person will work best in a dynamic, technology ­driven environment utilizing phone and on­site interactions to effectively manage a high velocity of activity.

Goals

• Client Success: All clients must be DELIGHTED with Revinate and our service, not just satisfied.
• Client Management: CSMs are the single point of contact for their assigned accounts and will work best in a dynamic, technology ­driven environment to effectively manage a high velocity of activity.
• Renewals: Success is driven by high NPS and Renewals. This role will be responsible for renewals of defined Strategic accounts in the APAC region.
• Product Support: Understand the requirements of customers, with use cases. Prioritize them for review with the Product team.

What You'll Do

• Superuser of all Revinate products, know it all inside out
• Provide coaching and education to improve adoption of the Revinate products by every customer
• Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement
• Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings.
• Building relationships beyond the day-to-day customer contact to ensure engagement across the organization. For example, reporting
• Transparently report and track customers through the loyalty touch­point process
• Report internally on intelligent product feedback and recommendations from customers
• Renewals – manage renewals with existing customers, coordinating closely with the Director of Customer Success
• Upsells – educate customers on new Revinate products and identify upsell opportunities, coordinating closely with Sales

Position Location

Singapore

What You'll Bring

• Strong knowledge of post-sales account management, including presentation skills, and short/mid/long term opportunity management
• Technical knowledge, and negotiation skills
• 2+ years of account management experience from a tech company-ideally with Marketing Automation, CRM or related applications in a SaaS environment
• Business fluency in English is a must, and proficiency in any Asian language is a plus
• Experience collaborating on strategies on assigned accounts to fully leverage technology solutions
• Experience successfully owning a book of business especially as it pertains to customer results
• Experience collaborating with individuals across an organization
• Excellent interpersonal, communication and presentation skills, including speaking in a conference setting with a large audience
• Hospitality experience is a plus
• Experience with Salesforce a plus
• Must be an aggressive self-­starter; little supervision required
• Travel is required

Excited?! Want to learn more? Apply Now!

Our Core Values

Customer Love -- When the customer wins, we win

One Tribe -- United and strong, on a single mission together

Speak the Truth -- Feedback is a gift - we all improve faster this way

Make it Simpler -- Apply it to everything we do

Hungerness -- Feel it, follow it - be relentless about our success

Revinate is an Equal Opportunity Employer (EOE)

1. Management of Car carrier operations, including coordination with head office regarding technical & quality issue in the car carrier business in the area of responsibility(Singapore, South Africa, Red Sea, Indian Ocean and Persian Gulf).

2. Attend & supervise car carrier cargo operation at Singapore

• Attending cargo operation for quality control and damage prevention at Singapore.
• Check stowage plan before vessel arrival.
• Coordinate with central planner on stowage arrangement / update actual loading condition to planner.
• Prepare operation manual for special cargo and share with discharging port.
• Coordinate and arrange repair work for High and Heavy cargo.

3. Control the berth and yard depending on the status of connected cargo at Singapore.

4. Management and Operation monitoring, Approval work for Asia Automobile Terminal Singapore (AATS).

5. Attend & supervise cargo stuffing operation and monitor at Singapore.

6. Damage prevention activity in South Africa, Red Sea, Indian Ocean and Persian Gulf.

• Prepare damage report when incident occur & update damage record.

7. Arrangement and collection of roll trailers & stuffing materials in Southeast Asia.

• Manage roll trailer / Bolster inventory in Southeast Asia with coordination with head office.
• Keep track of roll trailer requirement by sale department.
• Manage lashing materials inventory with other Southeast Asia agent and head office.
• Coordinate and arrange repair work of damage roll trailers.

8. Management and operation of Tugmaster allocation in Inter Asia service, Arrangement for Tugmaster maintenance.

9. Checking handling availability for connecting cargo from out side of South East Asia/ Australia area.

10. Others, including Singapore local & area of responsibility requirement as and when required by head office.

Qualifications

1. Candidate must possess Certificate of Competence (CoC) Class 1(Master) or 2(Chief Officer).
2. Must have experience on board car carrier more than 1 year (Any rank as long as he/she was working as a navigation officer)
3. Must have experience on board as Chief Officer (Any type of vessel is acceptable as long as it is Ocean Going).
4. Familiar with RORO vessel’s cargo operation.
5. Experience in stowage planning, Verification of High & Heavy cargo handling, vessel operations and management of car terminal will be an advantage.
6. Strong sense of responsibility, initiative, integrity, and professionalism.

Job Description & Requirements:

Reporting to the Centre Director on administration matters This role is a dedicated for Business development and operation role which may involve internal and external client service position, in operation area which may involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities

• Represent the Centre to build business relationships and create Business strategies to swiftly build up business volume.
• Plan Marketing strategy and activities in our business area to grow business volume, extend center's popularity to parents.
• Responsible for planning and arranging Open houses and develop partnerships with surronging primary schools
• Management of new inquires and conducting centre tours
• Colllaborate with center manager to Implement quality standard for all programmes in centre in accordance to HQ process.
• Partner with center manager to oversee the daily operation of the centre.
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements

• Diploma in Business Management with minimum of 2 years of working experience in an Education environment.
• Excellent Experience managing education Marketing and sales is preferred.
• Strong interpersonal and leadership skills.
• Exhibit a positive attitude when faced with challenges and keep a problem-solving mentality at the ready.
• Good communication and interpersonal skills
• Possess a passion for working with children and facilitating
• Meticulous, organised and able to multi-task
• Proficient in MS Office (Word, Excel and PowerPoint)
• Able to teach primary school subjects will be an advantage

• Position : Centre Manager-(Enrichment Centre - Primary/Secondary)-MUST have Supervisor Role
• Location : Woodlands Centre
• Working hours : 44 hours, 5 days work week, 4 weekdays: 12:30pm to 9:30pm; 1-weekend: 8:30am to 6:30pm
• Salary (commensurate with experience) : Up to $5300 + Performance Bonus + Medical/ Dental Benefit
• Duration : Perm
• Industry : English Enrichment Centre

Main Responsibilities:

• Provided exceptional customer service to clients, resulting in high customer satisfaction ratings
• Managed centre operations including teachers and front desk team
• Handled operations reports as well as meeting of centre KPIs
• Handled multiple service requests simultaneously with accuracy and courtesy
• Lead centre's team to achieving sales targets
• Ensure smooth operation of centres of exceptional quality according to SOP
• Build and manage customer relationships
• Accountable for managing the facilities, resources and equipment of the centre and ensure that safety protocols are adhered to
• Lead and manage the team

Requirements:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred
• Strong sales and customer relationship management skills
• Demonstrated ability to lead and inspire a team to achieve common goals
• Able to work independently to resolve problems

Email your resume to [email protected]

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Job Description

• To handle walk-ins and new enquiries on the services provided by the centre
• To handle parents’/students’ enquires on class timings/ services/ etc • To assist with liaising work with parents and students on any changes to schedule
• Planning of student activities/post-exam activities and curriculum
• Ensuring smooth operation of the centre
• Deliver lessons in an engaging and dynamic manner, based on our curriculum and pedagogy
• Develop lesson materials and provide feedback to help students achieve visible improvement in academic results
• Engage students and help them realise their potential
• Teach Primary to Secondary and IB Chinese Subjects

Requirements:

• Degree obtained from Singapore Local Government Universities or Universities of China
• Experience in Managing tuition centre
• Strong in Chinese and language Subjects
• Demonstrate passion in education – committed to nurturing the students and makes effort to continually improve yourself
• Dynamic and confident, with an approachable disposition
• Strong communication (both spoken and written) and interpersonal skills
• Required to work on weekends
• Candidates with prior teaching experience are preferred
• Fluent in Mandarin

HIGHTLIGHT:

• Supervisory and team leading skills
• Lift industry preferred
• Willing to work on-site

Main Responsibilities:

• Responsible for providing post-sales support.
• To regularly meet the customers and clarify to achieve requirements according to the terms of the contract.
• Responsible for various inquiries by customers including but not limited to quotations, site works, new requirements, monitoring of Purchase Request/Quotation cycle etc.
• Co-ordinate a group of supervisors/engineers and technicians engaged in preventive and corrective maintenance of equipment.
• Prepare/conduct training, monitor, audit and evaluate sites as well as field maintenance staff.
• Evaluate, ensure and monitor safety of all field staff and field works inclusive of necessary administrative duties.
• Implement, manage and maintain transparent, traceable and up-to-date records of all works carried out inclusive of all communications, transactions and other work.
• Achieve the targets required such as sales, costs, budgeting, performance, customer satisfaction, KPI etc.
• Performs specific or ad-hoc functions as assigned by the Manager / Department Head.
• Any other duties as assigned by the Company from time to time.

Requirements:

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.
• At least 3 years of Customer and People Management working experience.
• Good command of spoken and written English.
• Possess a service-oriented mindset.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

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EA License No: 19C9950

EA Personnel: Pierre Sim Jia Hui

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