Total 7,800 it support executive job vacancies in Customer Service category in Singapore

Customer Service Executive (Sales Support)

Location: Ubi / Macpherson

Working days : Monday - Friday (830am to 530pm)

Salary range: $2,000 - $3,300 (depend on experience)

Job Responsibilities

• Managing Shipment Schedules
• Liaise with Factory and Logistic Companies for Inbound and Outbound Deliveries.
• Process and Generate Shipping Invoices and DO
• Verify merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
• Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
• Checking and confirming order status on pick-up and deliveries.
• Maintain, Track and log information in the system.
• Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.

Job Requirements

• Diploma or at least 3 years of working experience in the related Customer Service or freight forwarding industry is preferred

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

• Responsible for handling users’ feedback and ensuring user satisfaction is consistently achieved. You will serve as a liaison between the company and its users, aiming to retain loyalty and trust by being an active listener and assuring users of the company’s superior service standards.
• Receive and document user feedback through post service surveys.
• Investigate feedback thoroughly to understand the root cause and identify areas for improvement.
• Communicate with user professionally and empathetically to address their concerns and provide timely resolutions (where applicable).
• Document all interactions and resolutions accurately (in customer relationship management, CRM).
• Analyse complaint trends and provide insights to management for continuous improvement of services and processes.
• Stay updated on company policies and services to provide accurate information to users.

Requirements:

• Diploma, ITE, or a related field is often preferred. However, candidates with relevant experience may also be considered.
• Excellent communication skills, both verbal and written in English, with the ability to convey complex information clearly and concisely.
• Proactive and dedicated individual with strong customer orientation.
• Exceptional interpersonal skills and the ability to remain calm and composed under pressure.
• Attention to detail and the ability to prioritize and manage multiple tasks effectively.
• Proficiency in using CRM software and other relevant computer applications.
• Experience in Government IT projects is a plus.

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Providing consistent interaction with clients to create and maintain customer relations.
• Preparing quotations and proposals
• Handling day to day customer enquiries, order takings, in-house system data entry
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties as assigned by the Superior.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Able to travel overseas
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

Position title: Accounts Executive (Fund Accounting)

Location: Robinson Road
Working Days: 5 days (Mon-Fri)
Working hours : 9:30AM - 6PM
Upon confirmation:
Can choose 8:30AM - 5PM / Default hours
Salary : $3,200 - $4,000 (depends experience)

Overview:

We are a professional firm offering Accounting, Tax, Corporate Secretarial & advisory services and we specialize in Marine, Investment Fund, Real Estate & Crypto industry. We mainly support Japanese companies in their business development in Singapore.

Job Description:

• Handle full sets of accounts for clients and prepare monthly financial reporting.
• Provide professional client service and ensure reporting timelines are met.
• Prepare/Review month-end payments and online banking transactions.
• Prepare/Review GST report and filing.
• Audit liaison and drafting of financial statements.
• Preparation of XBRL submission
• Compute monthly payroll and year-end remuneration returns (e.g.:Form IR8A)
• Any other ad-hoc duties as assigned.

Note: Senior Executive role includes coaching, guiding and review Executive & Assistant’s work

Requirements:

• Candidate must possess a Degree in Accountancy or equivalent.
• 3-5 years of relevant working experience in handling full set of accounts.
• Must possess experience in managing multiple entities’ full sets of accounts & consolidation / prior work experience in professional firms.
• Candidates who are currently studying / attained Accounting Professional Certificate (ACCA, CPA are advantageous)

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job reponsibilities:

· Ensure proper handling of every order

· Ensure time production schedule and adherence of delivery deadlines

· Ensure customer order satisfaction and fulfillment of end-user requirements

· Ensure prompt communication of any problem pertaining to order and delivery

· Deployment of public relation skill set

· Timely submission of sales report

Job Requirements:

- Min. GCE O-Level

- At least 1-2 years related working experience

- Proficient in English verbal and writting

- Proficient in Ms office

Job Description:

• Import, Export & Transfer coordination
• Inventory Management with proper records and transactions
• Maintain good relationship with Customer & Colleagues
• Up keep Department KPI and take on additional task when assign
• Coordination with Warehouse Team for daily operations
• Support other functions within department and peers when needed
• Ad hoc tasks assigne by Superior
• Working day: Mon-Fri (8:30am - 5:30pm)
• Variable Bonus provided.
• Company transport provided to/from Jurong East MRT

Requirement

• Knowledge of import, export, inventory management & WMS applications
• Team player and Customer Centric
• Willing to support operations even on weekends and after office hours
• WMS applications

Wecruit Pte Ltd| 20C0270

Tey Wei Jian | R24120855

Responsibilities:

• Close collaboration with the sales department
• Communicating with interested parties to fully grasp the projects' technical specifications
• Providing estimates and offering clients technical support
• Developing system designs and schematics ready for submission to tenders

Requirements:

• Min Diploma in electrical engineering, electronic engineering, or a similar field is required
• At least one year of related experience
• Good communication skills
• Familiar with Microsoft Office tools

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

Our client is a world-leading provider of concierge services. Due to their current expansion plan, they are looking for a Client Services Executive to join their high-performing team. They are located in the East.

Responsibility:

Contract Fulfilment/Invoicing:

• Distribute new/renewed contracts accurately and on time.
• Monitor existing contracts for upcoming renewals.
• Issue invoices accurately and handle invoice disputes.
• Liaise with Operations, Finance, and Marketing to meet client needs.

Account Management / Client Liaison:

• Provide client activity reports as per service agreements.
• Respond to client service requests promptly and coordinate with other departments as needed.
• Prepare and communicate activity reports to clients via telephone and in-person.

Additional Responsibilities:

• Work flexible hours as required.
• Perform other duties as assigned by the line manager or management team.

Requirements:

• Minimum Diploma or Degree in related fields.
• Proficiency in Excel and PowerPoint
• Excellent oral and written English language skills.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Our client, one of Singapore's leading company that provides commercial & specialised vehicles, material & container handling equipment with affordable short/ long term leases, is looking out for talents for the position of Customer Service Executive.

Job Responsibilities

• Overall in charge of the Customer Service frontline team
• Champion the front line image of the Company to customers
• Ensure accountability and integrity operational readiness of frontline team
• Promote and enhance frontline team’s image and capability
• Develop the team to achieve excellent service level, productivity and efficiency
• Ensure compliance to company policies, financial, process and industrial standards
• Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency
• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate
• Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation
• Provide the point of escalation for team for any operational issues.
• Prepare reports & present recommendations to external stakeholders and management.
• Performs ad hoc duties as assigned by Supervisors

Job Requirements

• At least a Diploma in relevant field
• Mandarin speaking is required to liaise with Chinese speaking stakeholders
• Possess excellent interpersonal communication skills (written & verbal), customer centric mindset and problem solving ability
• Computer savvy (MS Office, CRM system)
• Prior experience of at least 1 to 2 years in leading a team of customer service and general administration team (same (service of commercial vehicles) or similar trade (automotive/logistics/industrial)

Your recruiter for this job: WhatsApp Ian @ 8512 3517 for a quicker response.

Ian Fong | R22106545

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Roles and Responsibilities

Candidates are expected to: -

• Source for suppliers and assist in preparing quotation(s) to support operations
• Assist with verification of worker overtime hours
• Assist with security clearance for entry to restricted areas
• Answer phone calls, create spreadsheets and file documents where necessary
• Handle general administrative and clerical duties
• Assist with ad-hoc administrative or event-related duties if required

Requirements

A successful candidate will possess: -

• A minimum GCE N Level qualification
• Ability to work independently with minimum supervision
• Resourcefulness to find solution(s) to operational issues
• Immediate availability

Working Hours:

• Mon to Fri: 8am to 5:15pm
• Alternate Sat: 8am to 12pm (work-from-home arrangement)

• 5.25 Days [Alt Sat]
• Mon - Fri (830am - 530pm), Sat (830am - 1230pm
• Up to $3300 + $80 Standby Allowance + VB + $800 Flexi Dollars
• Sembawang [Company transport from Admiralty Mrt]

Job Description:

• Overall in charge of the Customer Service frontline team
• Champion the front line image of the Company to customers
• Ensure accountability and integrity operational readiness of frontline team
• Promote and enhance frontline team’s image and capability
• Develop the team to achieve excellent service level, productivity and efficiency
• Ensure compliance to company policies, financial, process and industrial standards
• Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency
• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate
• Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation
• Provide the point of escalation for team for any operational issues.
• Prepare reports & present recommendations to external stakeholders and management.
• Performs ad hoc duties as assigned by Supervisors

Requirements:

• At least a Diploma in relevant field
• Prior experience of at least 1 to 2 years in leading a team of customer service and general administration team (same (service of commercial vehicles) or similar trade (automotive/logistics/industrial)

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

Responsibilities:

• Conduct comprehensive analysis and ensure accurate and prompt processing of monthly payroll for a large workforce adhering to company policies and local regulations.
• Timely submission of statutory CPF payments to CPFB.
• Submit employees' IR21 and NS Claims in a punctual manner.
• Handle payroll, expat tax, and government grant-related journal entries and accruals.
• Prepare annual filings for employee stock and income taxes.
• Facilitate internal and external audits pertaining to payroll accounts.
• Oversee the management of government grants.
• Collaborate with stakeholders to independently implement improvements and enhancements, ensuring high levels of efficiency, accuracy, and compliance.
• Maintain strict confidentiality and handle employee-related information with sensitivity.
• Demonstrate the ability to work independently, meet tight deadlines, and maintain a high degree of accuracy.

Requirements:

• Diploma/ Degree in Business Studies/Human Resource or equivalent
• At least 2 - 3 year of relevant working experience

Interested candidates who wish to apply for the advertised position, please click on the 'APPLY' button below to send in your resume [email protected].

EA License No.: 13C6305

Registration No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

ADDITIONAL JOB INFORMATION

• Any 4 Weekdays (10am to 7pm)
• Every Saturday (1pm to 5pm)
• Every 1 Weekday, Sunday and Public Holiday off
• Total Working hours: 36 hours per week only
• Company uniform provided with Full Dress on Monday -Thursday
• Company Shirt is provided on Friday and Sat half day with own pants.
• Gross Salary $3000 Max including of $200 Attendance allowance + $100 Meal allowance + $100 transport allowance with good variable bonus paid twice a year + bonus + attractive benefits.
• All allowance is entitled for 3 months' probation period.
• Basic Salary will be adjusted according to individual attitude and performance after 3 months' probation.
• 10 mins walk shelter all the way from Circle Line Labrador Park MRT Station

RESPONSIBILITIES

• Delivering high standards of quality goods and services to members
• The customer service executive will need to face and interact with members and distributors over at the reception counter and hand the goods or product to them in a friendly manner.
• Raise invoices and purchase orders.
• Handle counter transactions in merchandising and purchasing of products.
• Provide efficient and customer-focused service.
• Attend to customer request over the reception counter.
• Greet customers, answer their questions and provide product information.
• Handle and process their orders transaction.
• Help and offer assistance to their product interest and enquiry.
• Other ad hoc customer service function as assigned and required.

REQUIREMENTS

• Min O Level and above
• Min 1-2 years of customer service facing and interaction, retail experience with lifestyle retail service and fast-moving consumer goods industry.
• Bubbly, friendly helpful and approachable personality
• Willing to comply by wearing company uniform and the working hours for the customer service role.

Kindly send us your resume, we regret that only short-listed candidates will be contacted shortly.

EA License | 14C7092

EA Registration Number | R1110882 (Lee Ming Er)

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

Work Experience

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus.

About Company:

At Botsync, we aim to build a more accessible and simplified automation solution and to be the partner of choice for intralogistics automation. With our syncOS software integrator tool and MAG AMR platform, we provide an intelligent end-to-end integrated automation solution for factories and warehouses. Our solutions enable companies to implement automation solutions that are fully transparent, more data-driven, and fundamentally flexible to alter and reconfigure.

Role Summary:

We are seeking a highly motivated and skilled technician to join our growing team. You will play a crucial role in supporting our growing customer base and ensuring the successful installation of our projects regionally.

Responsibility:

• Communicate with engineers to ensure that services are delivered effectively.
• Handle mechanical assembly based on the provided drawings
• Prepare electrical panels based on the provided drawings
• Perform simple mechanical and electrical repair of installed machines
• Support with scheduled preventive maintenance and upkeep of installed machines
• Support with installation & commissioning of new equipment onsite
• Support with fabrication & wiring during project execution
• Travel to customer sites to support with service enquires whenever needed
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
• Maintain in house stock and inventory for robot maintenance
• Performs ad-hoc duties as assigned by the manager

Educational Requirements: Diploma in mechanical engineering, electrical engineering or a related field

Key skills candidate must possess:

• Excellent hands-on skills in mechanical assembly, soldering, crimping, etc
• Knows how to handle electrical tools like crimpers, wire strippers, ferrules, etc.
• Must be good in handling mechanical tools such as drills, taps,
• Basic knowledge of Linux commands will be a bonus
• Basic knowledge of programming in Python, C++ will be a bonus
• Effective communication & interpersonal skills to work with customer teams
• Fluent and able to communicate in English well both verbally and in written
• Able to thrive in a dynamic and high paced work environment
• Comfortable handling customer queries while keeping the situation under control
• Comfortable working in production environments
• Able to think critically and take responsibility to solve problems

Benefits that Botsync provides:

• Travel to different locations and meet new people
• Work with a highly energetic and young team
• Direct interactions with end customers to learn about their processes
• Growth in technical skillsets across software and hardware domains, by working with different engineering teams
• Improvements to problem solving & critical thinking ability
• Exposure to & opportunity to take up larger responsibilities

Responsibilities:

• Supporting our Singapore Regional Office & Vietnam Office’s ERP systems and SAP Business One;
• Maintaining and supporting all IT hardware and software matters;
• Occasional procurement of warehouse consumables and leave attendance reporting;
• Initiate digital transformation process and strategy for the Company.

Requirements:

• Diploma in Computer Science, Information Technology or equivalent;
• Minimum 2 years relevant working experience;
• Exposure in ERP system support, SQL and some hands-on programming knowledge will be an added advantage;
• Knowledge in technical IT support and troubleshooting, covering PC Hardware & Microsoft applications.

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

EA License No: 21C0571 | EA Reg No:21103634 (Johnny Wu)

Key Responsibilities:

• Provide vital support for managing Service Providers
• Executing Warehouse Management activities.
• Actively contribute to Warehouse Project activities, optimizing efficiency and processes.
• Communicate, manage, and oversee 3PL and Service Providers for daily shipments, including Dangerous Goods handling.
• Conduct efficient data analysis related to transportation and warehouse management.
• Monitor shipment schedules, and ensure meticulous organization and timely deliveries.
• Present KPI performance findings during meetings with 3PL and Service Providers.
• Proactively engage with the team through daily operational emails, fostering coordination.

Requirements:

• Minimum Diploma/Degree in Logistics Management or equivalent.
• 3-5 years of proven Logistics experience, with expertise in warehouse management.
• Familiarity with air, sea, and land transportation, including Dangerous Goods handling.
• Proficiency in warehouse management and successful project coordination.
• Effective collaboration skills with 3PL and diverse Service Providers.

Description

Subsea Operations Support Engineer responsible for the Operational support of one of the world’s largest and most complex networks. As a member of this team, you will have a unique opportunity to operate and maintain the subsea cables and get involved in all aspects of operations.

· Support multiple subsea cables O&M and troubleshoot a variety of issues in a timely manner.

· Perform fault isolation based on the troubleshooting outcome.

· Coordinate with NOC, smart hands and equipment manufacturers to resolve issues and restore service.

· Work cross-functionally and cross-regionally with other network operational support teams.

· Partner with and escalate to, various Meta teams in pursuant of restoring service and limiting impact.

· Manage and escalate critical events while communicating clearly and concisely. Document and optimize operational processes and procedures.

· Contribute to the creation of monitors, alerts, dashboards and metrics to drive continuous improvements.

· Identify areas for automation and create or participate in the solution with scripting or coding skills.

Minimum Qualifications:

· Knowledge and experience of Subsea and DWDM technology.

· Knowledge of Subsea technology including open cables, WSS ROADMs, Branching Units and Repeaters.

· Experience understanding architecture for system dependencies and translate these into deployable solutions.

· Experience in analyzing situations, troubleshooting, systems and tools, and problem solving.

· Experience managing and switching BU’s, WSS BU’s

· Experience managing PFE and troubleshooting complex subsea power and grounding issues.

· Experience in Subsea Operations, Deployments and Technology with 8-10 years industry experience

· Technical experience in telecommunication networks in the subsea optical transport networks including DWDM, network infrastructures, IP Networking equipment, optical testing, optical measurement principles, experience with photonic layer

· CLS Management experience including facilities maintenance and security

· Experience identifying key metrics/measures that will be used to evaluate success and validate the business impact of the program

· Experience in the Subsea O&M including (but not limited to), marine repair and maintenance (including depot testing and sparing), marine repair dispatch and spares loading

· Hands-on experience with CLS tools and test equipment, in managing landing party use and setup of equipment during repairs

· Familiarity with DCN operations, management, network security and architectures

· Documentation and communication experience.

· Knowledge with the Network Management system (NMS), Element Management system (EMS) and CLI interfaces of different vendor platforms.

· Ability to operate autonomously, strong analytical skills, coupled with a strong sense of ownership, urgency and drive.

Job Description

• Primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
• Able to efficiently respond to customer any e-mail or telephone queries in a calm and friendly manner.
• must liaise between other internal departments or Vendors and the customer to provide the service most suitable to the client’s needs and time restraints.
• Must also be able to work closely with the Sales team to assess the progress of the production department and develop Sales strategy accordingly.

Qualification / Requirement

• Degree or Diploma with 2 to 3 years of working experience in Semiconductor or related field preferred. Also any other qualifications relating to Sales or Marketing is an advantage.
• A Customer Account Executive must be organized and possess a high level of administration ability to effectively manage paperwork.
• Due to the volume of communication that will be required with client, the Customer Account Executive must possess excellent client service skills.

• Provides operational oversight on all aspects of the Centre’s operations, including extending support and guidance should the team be activated for 24/7 on-call duties.

• Lead the review and implementation of work processes, policies, and procedures to ensure high level of service and operational efficiency

• Identify opportunities for improvements in service delivery and work with internal and external stakeholders (business partners) to review operational workflows for a well-coordinated patient journey across the hospital

• Monitor complaints/feedback and guides the team in resolutions

• Develop and institute quality audits of the department to ensure high service standards and adherence to procedures and guidelines

• Build a strong and competent team that can deliver high service standards

JOB REQUIREMENTS

• A Bachelor’s degree in any discipline

• At least 5 years working experience in a supervisory/leadership role in the healthcare industry or any service-related industries with frontline/customer-fronting roles managing teams

• Excellent communication and interpersonal skills

• Service oriented individual with passion for healthcare industry

• Process-driven and customer-focused

• Strong leadership and supervisory skills and able to command respect from team members

• Good organizational and stakeholder management skills

• Able to think on the feet, solve problems and make sound decisions

• Able to exercise initiative, manage pressure and multi-task in a fast-paced environment and work across departments/functions in a large and complex organization

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Call Centre Senior Executive

Andrea Eunice Tan Min Er
(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

The Opportunity

• Adecco is partnering with a Technology Multinational Corporation company to search for a Partner Support Analyst (Gaming)
• Focus: Operational point of contact for Operations Support, Resolving Inquiries and Crisis Management
• Office location: Central (CBD Area)
• Working hours: (Office Hour)
• This role will start off as contract position

The Talent

• Bachelor’s degree preferred
• Min Preferably 3 years’ experience in online operations, consulting, or account, partner, or project management
• Advanced skill in MS Excel and PowerPoint
• Crisis management & Operations Management

The Job

Looking for a Partner Support Analyst (Gaming) who will act as a primary internal operational point of contact to resolve Gaming Partners’ inquiries and support them on an ongoing basis. The Global Partnerships team manages strategic relationships with creators in the Gaming Industry for public content– eg. repair, current repair process, any gaps, ensuring seamless process via vendor

• Work cross-functionally to triage operational issues and help drive solutions for Gaming Partners
• Offer high-touch solutions based on familiarity with product launch status and bugs
• Assist Strategic Partner Manager with high-value partners’ operational needs, such as filing tasks and communicating status internally to partner managers
• Align with product and operations teams to act as an expert on specific products & platform policies
• Proactively identify opportunities to improve partners’ platform experience through the creation of scaled messaging and education materials
• Serve as an internal advocate in connecting teams to product and operational solutions
• Proactively advocate for partners internally and push issues toward resolution
• Help to build gaming community in various countries through community management and efficient communications

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply: Partner Support Analyst (Gaming)
• We regret to inform that only shortlisted candidates will be contacted

Ling Kai Hoe

EA Licence Number: 91C2918

Personnel Registration Number: R22106166

Job responsibilities:

The officer is part of the team responsible for processing employment claims at the Tripartite Alliance for Dispute Management (TADM). The job entails customer service, access the feasibility of executing Writ of Seizure and Sale (WSS) and case processing work.

The officer will monitor payment for Settlement Agreements (SAs) and Employment Claims Tribunals (ECT) orders. The officer will assess the cases and provide timely assistance and advice to the workers.

The officer will respond to case specific queries and be involved in ad-hoc projects relating to IT needs, process reviews and customer service initiatives.

Job requirements:

• Able to handle customers in a responsive and professional manner
• Able to communicate well and write concisely
• Team-player with good interpersonal skills and able to work independently
• Possess good analytical and problem-solving skills
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint & Outlook

Kindly state your expected salary in your resume. The position offered will be commensurate with the candidate’s experience and suitability.

Working Hours: Monday to Friday : 8.30am to 5.30pm, Saturday (alternate) : 8.30am to 12.30pm

Job Description

• Overall in charge of the CSA team (front line team)
• Champion the front line image of the Company to customers.
• Ensure accountability and integrity operational readiness of front line team
• Promote and enhance front line team’s image and capability
• Develop the team to achieve excellent service level, productivity and efficiency
• Ensure compliance to company policies, financial, process and industrial standards
• Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency.
• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards.
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate
• Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation.
• Provide the point of escalation for team for any operational issues.
• Prepare reports & present recommendations to external stakeholders and management.

Job Requirements

• Academic qualification: Diploma Education & equivalent.
• Possess excellent interpersonal,communication skills (written & vebal), customer centric mindset and problem solving ability
• Computer savy
• Prior experience of at least 2 years in leading a team of customer service and general administration team
• Possess strong leadership skills

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

Alternatively, you may send your application and resume in MS Words format to [email protected] or Whatsapp to 8767 9648

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

K N Tan
Registration Number: R1768143
EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)

R:86FNCG2G9

We’re looking for a Customer Support Associate to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to:

• Help customers have the best experience possible with our product working across email, phone and chat
• Be flexible working during business hours but sometimes covering an early morning(from 6am), and up to 2 weekend shifts per month
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression