Total 1,227 regional recruitment lead job vacancies in Customer Service category in Singapore

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

RESPONSIBILITIES

• You will lead the care concierge team in NTUC Health. You will lead the team towards customer service excellence by setting standards, designing and implementing training programmes, and doing quality audits. You will be a role model in demonstrating empathy to seniors and their family members who contact NTUC Health, in understanding their circumstances, and in recommending appropriate services to meet their needs.

  Responsibilities:

  • Lead the care concierge team in understanding and evaluating needs of customers, promoting the value of NTUC Health services, and facilitating enrolment to these services
  • Work closely with various business units in NTUC Health to be equipped with comprehensive and updated knowledge of all NTUC Health services
  • Attend to customers' enquiries and feedback from all channels and address any service feedback
  • Track and monitor service standards of the care concierge team
  • Attend partnership meetings and develop cross-referral processes with partners
  • Support the development and training of a new enquiry-management AI tool
  • Organise and participate in roadshows to promote NTUC Health services
  • Stay up to date with industry and organisational developments

  We warmly invite you to join us if you are:

  • Patient and enjoy helping seniors and families
  • Tech savvy and able to learn and use various IT systems
  • Experienced in managing a team
  • Passionate about customer service
  • Proactive in suggesting process improvements
  • Strong in written and verbal communication skills
  • Meticulous, with a sense of urgency services

• Degree holder in any discipline

• Prior experience in customer service, hospitality or community care preferred
• Ability to speak a second language and dialects will be advantageous

Job Description:

• Greeting all clients in a professional manner with a smile and offering tea or coffee as applicable.
• Ensuring that all phones are answered.
• Taking messages for clients as they required.
• Ensuring all relevant forms and records are updated when necessary.
• Aware of clients’ movements for each day and any instructions throughout the day are communicated to all team members.
• Arranging couriers, transport, restaurant reservation, hotel accommodation when necessary
• Ensuring all clients receive an exceptional standard of service at all times.
• Helping out in any other area of the business centre and covering on all other receptions as and when required.
• Upselling of services / Sales Activities
• Assist with monthly bill closing

Candidates with customer service in Serviced office/hospitality sector preferred.

Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay
• Performance bonus
• Retention bonus

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Singapore 039190 (Required)

Work Location: In person - Centennial Tower (Central)

Our client is a MNC, specialising in comestic and hotel products. Due to business expansion, they are looking for Customer Care Specialist to join the company.

Customer Care Specialist

• Issuing Purchase Orders to the suppliers
• Issuing related invoices to the clients
• Take care of the full order cycle and issuing all the related documentattion through the company's ERP software
• Maintaining the communication with the supplier and the clients/distributors
• Handling communication and documentation with forwarders and suppliers
• Taking care of gathering forecasts from clients and prepare reports for the operation manager for stock planning

Requirements

• Good communication skills required
• Previous working experience in operations and related field

If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary to [email protected] OR [email protected]

Please note that only shortlisted candidates will be contacted, thank you.

JAC Recruitment Pte. Ltd.

EA Licence Number: 90C3026

Personnel Registration Number: R22110815

Wong Sook Leng

Benefits Summary:

• Up to $3200 + AWS
• 5 Days work week
• Nearest MRT Station: Bishan

Responsibilities:

• Handle customer complaints and provide appropriate solutions
• Checking and managing the accuracy of orders
• Identify and assess customers’ needs to achieve satisfaction
• Maintain relationships with carriers and customers
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

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https://wa.me/6582693981

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Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Role : Regional Infrastructure Support

6 months contract

Scope of Function

Support Infrastructure delivery services across Asia Regional and markets in this region.

Support and partner with the different Regional Services team on Service Quality, Safety

and Soundness, Strategic and Transformation and remediation programs.

Principle Responsibilities

Support Business and Tech Strategy and communicate such requirement to Regional and Global Services.

Support the effectiveness of the ongoing Infrastructure Change Management interlock with Tech and Country team to drive major activities which includes:

Support the Build the Bank functions through:

Ensure the execution of Sector’s major projects changes.

Support and ensure execute Strategic and Tactical initiatives.

Experiences

• Technical skills in one of the infrastructure platform is preferred.
• Able to communicate and work across multiple discipline of IT which includes, technical team, Applications, Project Managers and Architects.
• Able to link these multi-disciplines team and make them work together to assess the impact to the major change.

Skills

8 – 10 years of working experience in technology industry

• 3+ years of experience in Client Service Management
• 3+ years in an area of Technical platforms
• Advanced skill level in Microsoft office suite of product especially MS Excel and Power Point.
• Comfortable in presenting to large audience of various disciplinary and management levels.
• Broad knowledge of all functional areas of Technology.
• Strong interpersonal skills and able to manage senior stakeholders both internal (within department) and external

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

About the Job

You will perform installation, maintenance, troubleshooting, and repair tasks. Handle technical service matters, including managing warranty claims from customers.

• Offer technical solutions and expertise to support engineers of regional partners through both onsite and remote assistance.
• Fulfill other assigned duties as required.

Requirements

You will need min diploma or bachelor's degree in electronic and electrical engineering or an equivalent field.

• Min 1 year of experience in a regional technical support role.
• Able to travel within the Asia Pacific region.
• Exhibit logical thinking skills crucial for technical troubleshooting.
• Display strong coordination skills with both internal and external stakeholders.
• Familiarity with remote technical support is advantageous.
• Previous experience with Mass Spectrometry (MS) or Time of Flight (TOF) will be highly beneficial.

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Work Location: Jurong Island & Pasir Panjang

Work Timing: Monday to Friday / 8:30 am to 5:30 pm

*Low Teacher Student Ratio*

*Close Teamwork*

*Jurong West / Boon Keng / Holland Village*

Job Description:

Student care located in Holland Village is looking for a student care teacher to supervise children and to maintain great rapport with the parents.

知名学生托管中心正在聘请托管老师来监督小学生并与家长保持密切关系。

Job Responsibilities:

• Delivering and presentation of lesson content to students.
• Supervising of students (P1-P6), ensuring that they complete their daily homework.
• Ensuring the safety of the students at all times.
• Ensuring the safety of the children during transfer from their schools to the centre.
• Liaising with parents and caregivers regularly to provide feedback on the students' behaviour and learning progress
• Any other duties as assigned.
• 确保学生完成日常作业。
• 时刻保障学生的安全。
• 确保学生们从学校转移到中心期间的安全。
• 定期与家长和照顾者联络, 提供有关学生行为和学习进度的反馈。

Requirements：

• Knowledge in primary school subjects and able to guide students to complete their school homework.
• Exhibits a positive attitude when facing challenges.
• Experience in working with children will be an added advantage.
• No experience needed as training will be provided.
• 能够正确引导学生们完成学校作业
• 乐观态度
• 公司会提供培训给无经验的老师

Interested candidates please send your updated resume to [email protected] or whatsapp 93550636.

有兴趣的老师们请把简历投到 [email protected] 或whatsapp 93550636.

Join our telegram channel for the latest updates!

https://t.me/preschooljobssg

Cloud Recruitment Pte. Ltd. (23C1888)

Melodie (R22104898)

Job Description:

• Immediate resolution of day-to-day business and customer needs
• Detail tracking of all orders and issues
• Handling all aspects of customer services (handling potential claims, solving problems, helping with technical and commercial queries)
• Order taking/order handling. Processing orders from A to Z (stock control, prices, order management, delivery follow-up, invoicing etc)
• Arrange customer transportation (from Korea, Antwerp or Houston)
• Payment/credit control
• Office management
• Additional duties and projects as assigned by the Manager

Requirements:

• Bachelor’s Degree or Associate Degree in Business Administration or related discipline
• Professional with minimum 2 years of Customer Service and order processing experience, preferably in similar industry
• Knowledge of import / export and L/C negotiation required
• Ability to effectively manage customer base, have direct contact with customer and/or sales offices alike
• Excellent communication and interpersonal skills required.
• A reliable, organized and meticulous team player with a positive mindset
• Ability to multi task and work independently
• Proficient in Microsoft office applications

Additional Information:

• Located in Walking Distance from Tanjong Pagar (MRT)
• Working hours: Office Hours from Monday – Friday, Office hours
• Up to $3500 (Depending on experience)
• Temp 6 Month Contract Convertible to Perm and Extendable Contract.

To help us process your application, please visit www.gmprecruit.com/current-jobs to upload your resume on our website with GMP Job Code: 24068

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

• Attractive Remuneration
• MNC
• Working Location: East

RESPONSIBILITIES:

• Supervise cash processing equipment staging and production processes.
• Monitor and manage stock levels, ensuring prompt resolution of shortages.
• Supervise Field Technicians' schedules, tools, and skills for efficient operations.
• Communicate issues affecting product and service delivery promptly.
• Manage personal stocks and facilitate timely stock transfers.
• Oversee central warehouse operations, ensuring compliance with guidelines and metrics.

REQUIREMENTS:

• 3 to 5 years of experience in similar role
• Experience of Oracle Netsuite ERP systems
• Diploma / Degree in Electronics Engineering

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Tiang Wan Ying
EA Personnel Reg. No.: R1767473

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Work Location: Jurong Island & Pasir Panjang

Work Timing: Monday to Friday / 8:30 am to 5:30 pm

• Degree in Computer Science or Information Technology or its equivalent with at least 3 years of functional experience in SAP FICO/ MM/ SD/ PP.
• Have completed at least 1 to 2 cycles in an IT project implementation/support.
• Provide full spectrum of system support on the Company's internal systems.
• Participate in requirements gathering, analysis, design, development, testing, documentation, and support maintenance.
• Provide system support and user training.
• Manage and support IT-related projects rollout.
• Assess and setup for SAP’s new or functions enhancement in FICO, MM, SD and PP modules.
• Assist in SAP ABAP development.
• Knowledge in SAP ABAP will have an added advantage.
• Involvement in any web-service development and S/4 HANA will have an added advantage.

Work Experience

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus.

My client is a MNC company known in the high end performance equipment for foreign materials contamination detection for the food, plastics, and chemical industries as well as optical sorting machines for the recycling industry for an environmentally friendly circular economy.

• Job Title: Assistant Service Manager (Permanent Postion)
• Department: Technical
• Working Schedule : 5 days, Office hour

Key Responsibilities

• Manage after-sales and service team on all technical and service related activities.
• Responsible for Equipment installations pre-commissioning checks and commissioning on sites
• Coordinating field work involving troubleshooting, reporting and resolution of any emergent warranty issues
• Responsible and manage warranty claims and related matters; liaising with HQ on any warranty claims and reports.
• Technical back-up to field service staff to ensure technical queries are attended and settled prompt.
• Ensure completion of service task and submission report/expenses

General Responsibilities

• Provide timely feedback on overall market situation, competition and new business opportunities.
• Prepare quotation for service and spare parts enquiries
• Customer relationship management
• Identifying training needs for service engineers and distributors’ engineers. Provide technical training for customers and staff

Qualification and Requirements

• Engineering Degree or Diploma in Engineering or Automation
• Min. 5 years relevant experience in servicing of equipment (electrical/electronic/mechanical)
• Strong analytical ability. Able to create and understand basic pricing and financial analysis.
• Demonstrate good skills and ability in technical trouble shooting
• Possess Class 3 driving
• Able to handle Chinese and dialect speaking customers.

Next Step

• Interested applicants may email your resume to [email protected] with your latest updated resume
• Only shortlisted candidates will be contacted

Key Responsibilities:

1. Customer Service: Offer a warm and friendly greeting to customers, creating a welcoming atmosphere.
   Help customers choose the ideal karaoke room or package that suits their preferences.
   Ensure customers have a great karaoke experience by providing necessary equipment and assistance.
   
2. Room Setup and Technical Assistance: Prepare karaoke rooms with essential equipment like microphones, screens, and sound systems.
   Assist customers with the karaoke system and resolve any technical issues.
   Promptly attend to customer requests and monitor room usage.
   
3. Order Handling and Transaction Processing: Manage room reservations and process food and beverage orders accurately.
   Handle various payment methods including cash, cards, and digital payments efficiently.
   Coordinate with kitchen and bar staff for timely preparation and serving of orders.
   
4. Maintenance and Cleanliness: Keep karaoke rooms, common areas, and restrooms clean and tidy.
   Restock necessary items such as snacks, drinks, and karaoke supplies.
   Promptly report any equipment issues or maintenance requirements.
   
5. Effective Teamwork: Work collaboratively with kitchen and service staff for seamless operations.
   Communicate effectively to address customer needs and operational challenges.
   Participate in training new team members as required.
   

Requirements:

• Ability to stand for long periods and handle equipment.
• Comfortable navigating various rooms throughout shifts.
• Proficiency in English and Mandarin is required to effectively communicate with a diverse customer base and team members, ensuring clear understanding and adherence to customer preferences and dietary needs.
• Excellent interpersonal and communication skills.
• Passionate about delivering a fun and memorable customer experience.
• Maintain composure and a friendly demeanor in a vibrant, energetic environment.

EA License No: 23C1703

EA Personnel No: R1762582

EA Personnel Name: Wong Choo Sian

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

My client is a established leading provider of semiconductor inspection solutions in the global market. My client has global outreach includes renowned semiconductor customers engaged in the manufacturing of chips for the automotive, smartphone, communication, computer, consumer, storage, industrial and military/aerospace sectors. Currently, the business is expanding and is seeking keen individual to join and be part of the growing team.

• Position : Customer Service Engineer
• Working Hour : 5 days, Office hour
• Location : East (Kallang)
• Remuneration : Attractive Remuneration

Responsibilities

• Pre and post technical support to customer on vision
• Provide technical support to customer
• Provide on-site service
• Evaluated and qualify new products

Requirements

• Good understanding on camera / lens / optical
• 3 to 5 years of experience on machine vision application
• Able to travel in short notice
• Diploma or Degree in Electrical / Optics Engineer
• AOI experience is welcome

Next Step

• Interested applicants may email your resume to [email protected] with your latest updated resume
• Only shortlisted candidates will be contacted

Responsibilities:

· Ensure SLAs of accounts managed are met.

· Manage IT Engineers in a way to optimize their potential and productivity.

· Represent Service Delivery Team in meetings with Service Delivery Managers and customers.

· Provide preliminary findings and investigation to customer complaints received by Service Delivery Engineers.

· Provide input to Service Delivery Management in regards to Service Desk Engineers performance for performance evaluations.

· Provide input to Service Delivery Manager in the development of Service Delivery Engineers training plans.

· Coordinate delivery of a consistent and uniform high quality service to customers.

· Regularly inspect, sample & audit the entire incident management process.

· Determine, document & closely monitor any areas that may need improvement.

· Support business improvement initiatives for the accounts (ie ISO certifications, Six Sigma Projects, ITIL processes)

Core Skills

· Technical; Adequate knowledge of applicable software to infer statistical data. Familiarity with the tools, concepts and methodologies of quality management.

· Behavioural; Can deal with the complex relationships and the clashes of priorities and cultures that are bound to occur on large accounts and among diverse groups.

· Is self motivated and pro-active in heading off problems. Strong & effective communication, interpersonal, facilitation, presentation and report writing skills with desire to work as part of a team.

· Competencies: Customer focus, Interpersonal Savvy, Composure, Organisational Agility & Priority Setting. Excellent analytical ability to grasp key points from complicated details.

· Experience: At least 2 years of experience in a service delivery of which 1 year should be in a supervisory capacity preferably in the IT Managed Services environment.

Job Requirement

1. Minimum - Diploma in IT/Business Studies or equivalent.

2. Preferably with ITIL v3/ Process Mapping/Process Management/QMS/Quality Audit/7QC Tools/ISO 9001/20000 certification or knowledge.

3. Fluent in written & spoken English.

4. Excellent analytical abilities to grasp the key points from complicated details.

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Details:

• AWS + VB
• Location: MacPherson
• Working Day: 5 Days (Mon - Fri)
• Working Time: 8.30am - 6pm

Job Descriptions:

• Install, modify, service, and upgrade equipment by maintenance and service agreements and technical specifications.
• Perform regular maintenance, preventive, and corrective maintenance on customer equipment to maintain equipment reliability.
• Maintain accurate service records, monitor the performance of equipment, and notify senior engineers of recurring problems.
• Understand and practice factory diagnosis and preventive maintenance activities.
• Understand solution items and make proposals to customers.
• Perform other related ad-hoc tasks as assigned by management from time to time.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Toh Qiu Wei | EA Personnel No.: R23116260

Responsibilities:

• Immediate resolution of day-to-day business and customer needs
• Detail tracking of all orders and issues
• Handling all aspects of customer services (handling potential claims, solving problems, helping with technical and commercial queries)
• Order taking/order handling. Processing orders from A to Z (stock control, prices, order management, delivery follow-up, invoicing etc)
• Arrange customer transportation (from Korea, Antwerp or Houston)
• Payment/credit control
• Office management
• Additional duties and projects as assigned by the Manager

Qualifications:

• Bachelors Degree / Dipoma in Business Administration or related discipline
• Professional with minimum 5 years of Customer Service and order processing experience, preferably in similar industry
• Knowledge of import / export and L/C negotiation required
• Ability to effectively manage customer base, have direct contact with customer and/or sales offices alike
• Excellent communication and interpersonal skills required.

To help us process your application, please visit www.gmprecruit.com/current-jobs to upload your resume on our website with GMP Job Code: 21096

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

Responsibilities

• Plan initiatives to enhance the patient experience and foster a patient-centric culture.
• Lead and oversee the feedback management process, encompassing service recovery and active engagement with staff, patients, and caregivers.

Requirements

• Hold a recognized degree with a minimum of 8 years of experience in customer/patient service operations, including at least 2 years in a managerial role.
• Demonstrate a proven track record in establishing a service-oriented culture.
• Possess experience in developing, evaluating, and conducting service training.
• Have excellent writing and editing skills.
• Possess expertise in conflict resolution, data analytics, and presentation skills.

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599