Total 4,161 sales executive job vacancies in Customer Service category in Singapore

To provide coordination and assistance in all areas necessary to facilitate enquiries and requests from patients, clients and internal departments, and ensure that the service levels provided meet the pre-determined service standards.

Key Responsibilities

•  Ensure timely and appropriate resolution of enquiries and requests that come through the Patient Liaison Centre (PLC).
•  Liaise with external parties and internal departments for safe and appropriate referral of patient to NUH for outpatient appointment as per the hospital’s protocols and procedures.
•  Carry out any other administrative duties required at PLC.

Key Requirements

•  Minimum Diploma Holder
•  Preferably 1 year work experience
•  With pleasant & cheerful personality
•  Good problem solving, interpersonal and communication skills
•  Meticulous and possess good organisational and coordination skills
•  Ability to exercise initiative, manage pressure and multi-task in a fast-paced environment
•  A team player
•  Proficient in computer skills and comfortable with applications/ technology

Interested candidates please send a copy of your resume to [email protected]

Email Subject: Patient Liaison

Lynn Ho R23114223

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Care Executive

Salary: $2300 to $3000
Working hours: Mon to Fri (8.30am to 5.30pm) | Sat (Occasionally, half day)
Working Location: Orchard Boulevard

Role descriptions:

• Looks after a group of elderly clients assigned with quality care & companionship
• Ensures clients follow the activities in the daily program
• Leads and participates in group activities with clients
• To Provide Personal care and hygiene, including Medication Reminders, Oral Feeding & Toileting, Manual transfer to and from wheelchair or geriatric chair
• Vital Signs Measurement and Monitoring
• Gives utmost care and passion towards clients and staff
• Fully committed to ensure safety in all activities
• Adheres to all administrative activities
• Follows all processes, procedures and guidelines
• Follows instructions to assist clients with simple exercises
• Prompt in reporting of incidents and deviations to Centre Manager
• Retains and expands of client base.
• Supports other Care Executives (teamwork)

Requirements:

• Relevant Healthcare experience
• Healthcare Assistant Certification preferred.
• CPR/AED certification is added advantage

Karen Lee Kai En Reg No: R22108159

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Roles and Responsibilities

• Answer calls professionally.
• Respond promptly to inquiries via the company hotline and various social media platforms such as Facebook, Instagram, Google through phone calls and text messages.
• Help customers make appointments via phone and online channel. (Facebook/Instagram/WhatsApp)
• Handle and resolve customers' grievances.
• Be the first point-of-contact for all potential customers of the company.
• Follow up on customer’s appointment.
• Provide insight on customer feedback, trends, and behaviour to increase company sales.
• Solicit actively for positive reviews on our existing platforms.

Competencies and Skills Required

• Good communication skill
• Able to listen actively.
• Good interpersonal skill
• Able to handle pressure.
• Positive working attitude.
• Customer oriented.
• Education: GCE O Level/ Diploma
• Minimum one year experience in service sector
• Fresh graduate and entry level are welcome to apply.

Location

• Hybrid working environment, 50% to be stationed at The Arcade, Raffles Place, 50% Remote work.

Aftersales Support Executive

Working location : on board of vessels (West side)

Working days : 5 days

Working hours : 8am - 5pm

Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams(Training will be provided)
• Min. Diploma in Electrical and Electronic

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Description & Requirements

As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank’s policies and procedures as well as local laws and regulations.

Main duties and responsibilities

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
• Respond to customers’ queries and concerns with the aim of achieving first call resolution.
• Follow up promptly with customers to resolve issues
• Provide customers’ feedback to respective business partners to improve customer experience
• Introduce and educate customers on the self-service/automated banking channels.
• Perform after- call administration work
• Use customer service and sales skills to optimise customer satisfaction of each customer contact
• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Qualifications

• Possess a Diploma or Degree in any discipline
• Has a passion for customer service
• Able to work in a team
• Able to speak and write good English
• Able to speak Mandarin will be an advantage (to support the Chinese speaking customers)
• Able to work in a fast-paced and demanding environment
• Able to commit to 24/7 rotating shift work, must be comfortable to work some night shifts
• Will be required to work 5 days in a week, including weekends and public holidays
• Those without experience are welcome to apply
• Banking experience will be an advantage

Summary

Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in the absence of the Duty Manager, attend to guest feedbacks and attempt to perform first person recovery steps.

Job Responsibilities

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
• Assist guests with check-in and check-out, and other cashiering duties
• Register guests and assigns rooms according to their reservation confirmation
• Work towards maximising room revenue by upselling higher room categories to guests whenever possible
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential
• Understand all room types and work with Housekeeping to manage room status effectively
• Adhere to proper credit matters and cash handling policies and procedures
• Understand the usage of internal communication logs to communicate effectively with other colleagues
• Handle guest feedback and attempt to perform first person recovery steps
• Monitor front office emails and respond to them effectively
• Provide guidance and on job training for Guest Services Officer
• Ensure and check that all daily front desk tasks are completed
• Ensure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordingly
• Assist to perform Executive Lounge and Concierge duties whenever required
• Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
• Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
• Be familiar with hotel products and services and recommend to guests accordingly
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services
• Maintain the cleanliness and neatness of the Front Office areas
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
• Attend all briefings, meetings and trainings as assigned by management
• Perform other reasonable duties as assigned by the management

Qualifications

• Minimum 1 year experience in similar capacity
• Excellent communication and interpersonal skills with colleagues and guests
• Excellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills
• Strong operational leadership with a business mindset
• Read, write and speak English fluently

JD – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

2. Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

3. Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

You are:

- A dynamic and self-motivated with strong presentation, verbal and written communication skills

- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

- One with knowledge of current trends and happenings

- A people person and a do-er: be ready to get all hands-on!

- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

- Tech savvy, able to pick up and use new systems and technology solutions easily

- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)

- Willing to do 5-day work week shifts, including night shifts

(Note: Shortlisted talents will be invited to submit a 1-minute video on 'All About ME')

Location: Tuas View Loop, Singapore

Transport pick up at woodlands, Pioneer, Clementi and Jurong

Drop off joo koon)

Working Days: Mon to Fri

Working hours : 5 days work week, 8am to 5.30pm

Salary : $2.5-$3k

Job Scope
Generate quotations to customer

• To assist in purchasing the necessary parts for service jobs
• To check spares availabilities & lead time with various suppliers
• To check & ensure that prices quoted from vendors are competitive
• To track spares delivery status and advise accordingly to store-man
• To track & file all purchases with reference to service jobs
• To prepare Delivery orders & Invoices in a timely and organized manner
• To assist service team on logistic preparation for overseas job assignment
• To assist the Accounts team with proper documents to ensure timely payment from customers

Job Scope

• Handle customer enquiries through emails and calls or forward to the relevant department for assistance.
• Update Company contact list (Excel spreadsheet, Portal, Linkus App)
• Update of ownership Listing.
• Ensure all letters are franked properly, fund requisition, (Update total numbers of letters frank into the spreadsheet every end of the day) and ordering of ink cartridges (When needed).
• Assigning company referral cases to agents, following up with calls, and updating the spreadsheet.
• Assisting to forward the commercial listing emails
• Other ad hoc duties as assigned by the manager.
• Provide prompt frontline services and perform administrative tasks and reception duties.
• Attending to walk-in, phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our salespersons' need to achieve satisfaction
• Build sustainable relationships and trust with our salespersons through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits; and follow up to ensure resolution
• Take the extra mile to engage our salespersons
• Assist in liaising and creating agency collaterals like name card design, mailers, etc
• Assist in the design and creation of graphics, and layouts for making name cards

Requirements

• Diploma holder of any discipline with 1 - 5 years of experience
• Proficient in MS Office applications
• Strong interpersonal and communication skills
• Team player and foster a cooperative work environment
• Knowledge of creative design tools (e.g. Photoshop/Illustrator/Indesign/Canva) will be a plus point

HOW TO APPLY:

If you are a team player, meticulous & organized, and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you. Simply submit your application with your updated Resume in MS Word Format to Then Eugene (EA Personnel Reg. No.: R22104742) by clicking the ‘Apply link’.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process, or use full NRIC numbers during our screening and job application process. Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

• Stock Management: in the store and in the warehouse; movements between stores; centralization of the merchandise
• Responsible for purchase order entry and updates. Keep track of and communicate status of upcoming POs.
• Input designated SKUs for markdown into appropriate merchandising system
• Produce an on-going set of weekly reports (e.g. On Order Report) as well as ad hoc business reports
• Prioritize multiple responsibilities to ensure all deadlines are met, and resolve any issues in a timely manner by partnering with appropriate business partner(s).
• Having constant communication with stores and Sales Manager on their needs.
• Pushing the sales further on special dates /occasions in the country (will coordinate activities among all departments including warehouse to make sure the country is ready for its special occasions (public holiday etc.))
• Less broken sizes in the stores (following up the consolidation among the stores also constantly working on clusters per category for each store)
• Liaise between 3PL & store on all deliveries matters

Requirement:

• Minimum Diploma in any discipline
• Minimum 3 years of customer service, order management and inventory management work in retail, FMCG, wholesale / trading industry
• Teamplayer and self starter

Company location: Orchard

Working hours: 9am to 6pm / Mon - Fri

Industry: Ladies Fashion Retail, US MNC

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Aftersales Support Executive | Schematic & Block Diagrams | West

Working location : on board of vessels (West side)

Working days : 5 days

Working hours : 8am - 5pm

Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams(Training will be provided)
• Min. Diploma in Electrical and Electronic

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Customer Care Officer (Marketing & Sales Support)

Salary: $2200 - $2700
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm
*Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Job Description:-

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer.
• To follow-up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery.
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement: -

• Preferably two years of working experience in similar field

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Customer Care Officer (Marketing & Sales Support)

Salary: $2200 - $2700
Location: Upper Thomson
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm
*Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Job Description:-

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer.
• To follow-up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery.
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement: -

• Preferably two years of working experience in similar field

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

• Supporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement)
• Coordinate with 3PL with orders release and arrange transportation
• Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests
• Follow on orders and ensure sufficient inventory for customers Inventory management (and disposal of inventory , if required)
• Participation of survey requested by the Department of Statistics
• Provide weekly Sales and inventory reports
• Arrangement for blending and drumming activities

If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.

Who are we?

AMOY Hotel is named after and inspired by the Zhangzhou people who came from China to settle in Singapore. This boutique hotel is both a tribute to the area’s trading past and the hotel of choice for today’s modern business traveller. Shunning the norms and restrictions of the usual city hotels, AMOY caters to the sophisticated traveller who values personalised service in an intimate environment.

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

If the above resonates with you, what are you waiting for? Click Apply to send over your resume to us!

• Basic up To $4300
• Working Hours: Mon - Fri (9.00am - 5.00pm) But be prepared to come back during emergency
• location: Suntec
• Permanent Role + AWS + Variable Bonus (Average 2.5 months) + Flexi Benefits

Job Responsibilities:

• Assist managers in daily operations of Office Towers and Shopping Mall.
• Handle occupant feedback and maintain relations.
• Investigate and follow up on defect rectification.
• Manage fitting-out for compliance with rules and safety.
• Coordinate with contractors/vendors for timely projects.
• Ensure contract and license renewals.
• Issue POs and verify contractor work.
• Manage online systems: occupant portal, access control, etc.

Job Requirements:

• Min. 2 year(s) related experience at Office Tower or Industry Office.
• Min. Diploma in Facilities Management and related fields

For consideration, kindly submit your CV or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Responsibilites:

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.

Who are we?

CLAN — A term that instantly evokes a sense of kinship and community. A way of life embraced and translated into society by every culture the world over. And while a ‘clan’ may be a centuries-old concept, what it represents is as valued today as it has been through time — an extraordinary sense of belonging; an exclusive club with members of a similar frame of mind — and now the inspiration behind a fresh expression of hospitality that fuses authenticity with international expectations.

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

If the above resonates with you, what are you waiting for? Click Apply to send over your resume to us!

Working Environment: -

- Flexible working hours.

- Free refreshments in the office.

Responsibilities:

- Communicate with customers and overseas offices and keep the customer informed on shipment status

- Prepare quotations and submit to customers

- Understand customer requirements

- Follow standard operating procedures

- Achieve a positive success rate of quotations submitted

- Handle cross trades

- Develop customers / gain new customers

- Calling of customers for customer maintenance and reporting in the CRM system

- Cooperate with the operations department to ensure that customer expectations are fulfilled by operations

Requirements:

- Positive attitude and customer service minded

- Minimum 3 years of experience in the freight forwarding industry within customer service areas, preferably with food & beverage exposure

- Good knowledge in Microsoft Office (Word, Excel, PowerPoint) and Windows

- Driven to grow the business for the company

- Good teamwork

- Training will be provided

Customer Service Logistics Executive (Luxury Retail)

About the company:

renowned luxury brand known for its exceptional craftsmanship and innovation in producing high-end timepieces

Job Summary:

Coordinate and enhance logistical processes, inventory management, and repair administration to optimize efficiency and compliance

Job Scope:

• Streamline logistics distribution processes for increased efficiency and reduced time consumption.
• Support the Service Center by managing inventory, verifying delivery documents, overseeing spare parts conditions and quantities, preparing picking lists, conducting cycle counting, and handling order fulfillment.
• Assist Admin Supervisor in repair administration duties, including managing repair files in ERP and generating reports for data analysis.
• Implement modifications in processes and products.
• Contribute to continuous improvement in product quality and work environment.
• Efficiently handle shipment and receipt of goods to and from the entity.
• Monitor shipping validity dates, debits, duties, and tariffs, ensuring compliance with import and export regulations.
• Communicate issues and provide feedback to superiors for enhanced productivity.

Requirement:

• Min 2-5 years of experience in logistics coordination, inventory management, or a similar role.
• Proficiency in using WMS & ERP systems, Microsoft Office Suite, and other relevant logistics software.
• Familiarity with import and export regulations, duties, tariffs, and the ability to ensure compliance with government institutions.

If you are interested in the position , kindly send your CVs in to gracelyn.teo(@)randstad.com.sg or +65 98254517

We regret that only shortlisted candidates will be contacted

(EA: 94C3609/ R21101213 )

Job Description

Are you a dynamic and passionate individual who thrives on creating extraordinary customer experiences? We are seeking a highly motivated and experienced Customer Experience Executive to help shape our organisation’s customer-centric culture and champion efforts to make every customer interaction unforgettable and positively impactful!

Responsibilities

• Study and map as-is customer experiences, interactions, and touchpoints to gain a comprehensive understanding of the existing customer journeys
• Identify pain points and opportunities for improvement and recommend strategic solutions to enhance overall experience
• Understand customer needs and adopt a pro-active approach to maintain and build positive experiences
• Assist in establishing processes for collecting and analysing customer feedback, surveys and data analytics to gain insights into customer behaviour and preferences, and drive data-driven decision making
• Implement service quality standards and processes, monitor performance and drive continuous improvement initiatives
• Collaborate with Technology & Data team to identify and implement customer-centric technologies and tools that enhance the customer experience
• Collaborate with cross-functional teams to drive implementation of improvement initiatives and address potential challenges and resistance to change that may arise during the implementation
• Assist in developing and delivering training programmes to empower employees across the organisation to deliver exceptional customer service
• Analyse training effectiveness through performance metrics, customer feedback, and service quality evaluations
• Proactively address customer issues and concerns by ensuring timely and satisfactory resolution
• Propose innovative ideas and strategies to adapt to changing customer preferences and needs
• Prepare regular reports and presentations, highlighting progress and areas for improvement, to the management
• Stay current with industry trends and best practices in customer experience management
• Support and execute any ad-hoc duties and projects as assigned or required

Requirements

• Diploma/Bachelor’s degree in any field or equivalent
• Minimum 3 years of experience in customer experience design and journey mapping or related role, preferably with a track record of implementing successful customer experience strategies
• Customer-centric mindset with a passion for delivering exceptional experiences
• Excellent communication skills, both written and verbal, and possess effective leadership and influencing skills to collaborate and build cross-functional relationships
• Strong organisational skills and the ability to manage multiple projects simultaneously
• Proficient in Microsoft Office and customer experience software applications (e.g. Freshdesk, PowerBI)
• Ability to work in a fast-paced, deadline-driven environment with a high accuracy and attention to detail
• Excellent problem-solving skills, critical thinking and analytical skills, with the ability to analyse complex data and extract actionable insights
• Proactive, self-motivated and keen learner with the ability to work well in a team or independently
• Adaptable to changes in a highly dynamic work environment

Working Arrangement

Mon to Fri: 830am – 6pm

Salary

$2600 to $3800

Location

National Stadium (Stadium MRT)

Benefits

18 days AL

AWS + Bonus

HP Allowance

Flexible Allowance

We're an automotive company urgently looking to hire!

Located at Carros Centre, with shuttle bus service provided to and fro Kranji MRT.

Work days: 5.5 days/week 9am-6pm

Job Scope:

- Selling of new/used cars

- Handle refinancing of new/used vehicle loan

- Manage all enquiries professionally and efficiently

- Manage and lead sales team to exceed monthly sales target

- Follow up with potential leads

- Responsible for vehicles coordination, generating of reports and other administrative duties

Job Requirements:

- Minimum 3 years in automotive industry

- Possess strong communication & interpersonal skills

- Basic computer literacy

- Valid Class 3/3A driving license with good track record

Interested parties please Whatsapp (message only) Sherleen @ 9762 5501 or drop your resume to [email protected].

Responsibilities:

• Handling inbound and outbound calls, including verification of New Business cases
• Taking call back requests during peak hours
• Managing outgoing mails, ensuring timely hand over to mailroom
• Supporting the CSEs in other admin duties

Requirements:

• Excellent customer service and communication skills, including call handling
• Good listening skills
• Working hours: Mon-Fri 9am - 6pm
• Office location: Shenton Way

Interested applicant, kindly send your detailed resume to [email protected]

CEI no.: Jerlin Aw Bi Zhi (R1218675)

Recruit Express Pte Ltd

EA Licence no.: 99C4599

• Conduct daily walkthroughs of meeting room, VIP room and the general area to ensure set up are according to the checklist for use/occupancy.
• Maintain the reception area in an orderly fashion.
• Perform day-to-day administrative tasks, including printing, scanning, filing documents, and processing paperwork.
• Manage and update space booking using the event calendar.
• Answer incoming calls and update space booking status.
• Manage enquires via all the channel OSA online agency. (Training provided)
• Track and follow up on activities, including introducing the event space to walk-in clients.
• Assist for daily operation in the setup of venue space. (Eg. Check projector, audio system working. top-up of beverage inventory)
• Undertake other ad-hoc duties as required by the management.

Requirements:

• Diploma and above.
• Minimum 1 – 2 years of experience in this hospitality industry is preferred.
• Highly motivated, with a positive mindset, good working attitude, strong customer service skills, and a sense of responsibility.
• Solution-focused with the ability to work independently and minimal supervision.
• Fluent in both English and Mandarin.
• Proficient in Microsoft Words, Excel, Outlook & PowerPoint
• Proficient in social media platforms (eg. Facebook, Instagram, Wechat, TikTok etc) will be a plus.
• Experience in updating system, website and social media will be a plus.
• Able to start work immediately or within short notice

Salary: $2400 to $2800 per month (Negotiable)

Location: Tajong Pagar, International Plaza

Working Arrangement: Mondays to Friday: 9.00 am to 6:00 pm, Off on public holiday