Total 5,468 sales support specialist job vacancies in Customer Service category in Singapore

Call Support Specialist/ Telemarketer (WFH, Remote Support) - Commission based

STAR CAREER is hiring Call Support Specialist/ Telemarketer (WFH, Remote Support).

If you are keen to Work from Home (WFH) as a Call Support Specialist/ Telemarketer (WFH, Remote Support).

We want you and we would like to journey with you to help you achieve your next career purpose that commensurate with an attractive benefit/ Commission and an integrated work life harmony.

Come, join our Team!

Interested applicants, we are waiting for you… wait no further and send over your MS word resume over to us.

Job Requirements

• Good track record in providing Customer Service/ Telemarketer.
• Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage
• Min. 2 years of Customer Service/ Telemarketer/ Cold-calling in a Call Centre environment experience.
• Experience working as a Telemarketer in a Bank or Contact Centre environment is highly desirable.
• Able to communicate effectively and professionally over the phone.
• Confident and pleasant personality
• Enjoy talking to people over the phone.
• Willing to learn the traits of recruitment.
• Able to work independently and as a team

**Incumbent must be CEI Certified or willing to go for the CEI course is required.

Candidate must be willing to take on a Commission base role.

Please contact us or apply in-confidence your update MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a IT Support Specialist to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Configure network and security devices to specified versions
• Conduct power and functionality tests
• Handle inbound and outbound devices for logistics
• Maintain inventory of spares and maintenance devices
• Ensure adherence to workplace processes and procedures
• Prepare necessary paperwork and documentation
• Communicate regularly with relevant teams
• Provide training and guidance to new engineers
• Perform other administrative tasks as needed

Requirements:

• Diploma in related field
• Relevant experience
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

JOB DESCRIPTION

• Provide level 1 & 2 technical support (onsite and remote) to end-users on hardware and software-related issues
• Helping staff by answering to calls, emails and chats regarding technical issues
• Manage IT support tickets, plan and prioritize systematically to minimize backlogs as well as escalate the incidents when necessary
• Update and maintain documentation such as administration & user guides
• Maintain IT asset and inventory
• Track and report assigned tasks completion and meeting SLA targets
• Participate in IT projects and handle any IT ad-hoc duties as assigned by Supervisor

Qualifications & Requirements:
• Minimum Diploma or above in Computer Science, Information Technology or equivalent
• Basic knowledge of IT Infrastructure, server & network setup and troubleshooting hardware/software installation
• Basic understanding of networking technologies (routers, switches, TCP/IP)
• Experience with different platform technologies (Windows, MacOS, Linux)
• Able to communicate effectively with team member, customers & vendors
• Able to take challenges, work independently or as a team, and be self-driven to learn new technologies
• Demonstrates flexibility in responding to unexpected demands
• Minimum 1-year hands on experience in similar position is an advantage
• Entry Level Candidates may apply

Job Responsibilities

• To provide Desktop Infrastructural support and implementation of all technology/group initiated Projects within End User Services coverage.
• To respond to Desktop/Network/Video Conferencing incidents and service requests including IMAC (Installation, Move, Add and Change) in a timely and accurate manner.
• To manage and prioritize all incidents/requests and escalation so as to maintain a high level of support service standard.
• To manage assigned projects within scope, schedule and budget.
• To act as gatekeeper against any infringement of Technology Risk and Threats, as well as an advisor on Technology requests from stakeholders
• Deliver and operate business services that utilize appropriate infrastructure technology solutions such that they are fit for purpose, cost efficient and highly resilient, in collaboration with business and Technology stakeholders.
• To address/manage and improve end user customer’s expectations and experience in a demanding environment.

Job Requirement

• Possess good analytical/lateral thinking and desktop troubleshooting skills, good interpersonal/communication skills and customer service oriented.
• Have high degree of ownership and responsibility in managing day-to-day processes/change and possess leadership quality.
• Ability to perform project management tasks either as an individual or in a team.
• Ensures the completion and full sign off of Service Acceptance Non-Functional Requirement controls for new or changes to Technology services, as well as ensuring compliance to the relevant Risk Controls and Standards.
• Ensure Service Quality Targets are met for offered client services.
• Support peers across IT to deliver functional and department goals in line with IT strategy, priorities and budgets.
• Must be innovative and have the initiative to perform assigned tasks.
• Willingness to commute within the country in carrying out daily BAU activities, and to station at different office locations as and when required.
• Ability to work with minimum supervision and perform shift/weekend/overtime works when necessary.
• Relevant qualification in the field of Information technology or with IT Desktop support related experience will be ideal.
• Proficient in the use of various Microsoft Office suites of applications
• An inclination for systems related work is preferred.

Job Descriptions:

· Update electronic client records and databases.

· Safeguard confidential digital information.

· Provide recommendations and feedback monthly.

· Implement office automation processes.

· Coordinate office activities and operations to ensure efficiency and compliance with company policies.

· Provide administrative support for in-house training.

· Manage digital marketing efforts and social media.

· Oversee and maintain the company’s website.

· Assist the IT manager in compiling technical support for servers, workstations, and networks.

· Handle the installation and updating of software.

· Assist in compiling technical documentation, guidelines, and procedures.

· Assist in the procurement of IT equipment.

· Perform general administrative duties and any other ad-hoc tasks as required or assigned.

Requirements:

· Minimum Diploma in Computer Science, Information Technology, or equivalent.

· At least 2 year of relevant work experience.

· Good knowledge of IT processes and MS Office.

· Knowledge in email setup, settings, and server management.

· Possess good initiative, resourcefulness, and meticulousness.

· Independent team player with strong analytical and management skills.

Skills

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.
2. Has experience or knowledge on Incident and Problem management.
3. Health check and monitoring production system and job scheduling to ensure SLA is meet.
4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
6. Continuous improvement of the system, e.g. job automation, performance tuning.
7. Should be able to identify and fix the bugs.
8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.
10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
12. Good knowledge in Linux/Unix/Windows environment and scripting.
13. Hands on experience on monitoring tools like Grafana has added advantage.
14. Should be open to learn and adapt to new technologies.
15. Knowledge on GIT Bitbucket and Jenkins has added advantage.
16. Knowledge on Actimize/Hadoop has added advantage.

Skills

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.
2. Has experience or knowledge on Incident and Problem management.
3. Health check and monitoring production system and job scheduling to ensure SLA is meet.
4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
6. Continuous improvement of the system, e.g. job automation, performance tuning.
7. Should be able to identify and fix the bugs.
8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.
10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
12. Good knowledge in Linux/Unix/Windows environment and scripting.
13. Hands on experience on monitoring tools like Grafana has added advantage.
14. Should be open to learn and adapt to new technologies.
15. Knowledge on GIT Bitbucket and Jenkins has added advantage.
16. Knowledge on Actimize/Hadoop has added advantage.

Responsibilities:

1. Address user tickets regarding hardware, software and networking

2. Walk customers through installing applications and computer peripherals

3. Ask targeted questions to diagnose problems

4. Guide users with simple, step-by-step instructions

5. Conduct remote troubleshooting

6. Test alternative pathways until you resolve an issue

7. Customize desktop applications to meet user needs

8. Record technical issues and solutions in logs

9. Direct unresolved issues to the next level of support personnel

10. Follow up with clients to ensure their systems are functional

11. Report customer feedback and potential product requests

12. Help create technical documentation and manuals

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Skills

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.
2. Has experience or knowledge on Incident and Problem management.
3. Health check and monitoring production system and job scheduling to ensure SLA is meet.
4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
6. Continuous improvement of the system, e.g. job automation, performance tuning.
7. Should be able to identify and fix the bugs.
8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.
10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
12. Good knowledge in Linux/Unix/Windows environment and scripting.
13. Hands on experience on monitoring tools like Grafana has added advantage.
14. Should be open to learn and adapt to new technologies.
15. Knowledge on GIT Bitbucket and Jenkins has added advantage.
16. Knowledge on Actimize/Hadoop has added advantage.

• Analyse and resolve technical issues related to cyber security, providing clear communication and effective solutions.
• Maintain standards and controls to ensure data protection
• Provide expert technical consulting and advice to clients on cyber security best practices and system improvements.
• Develop and maintain strong relationships with clients, ensuring their security needs are met and exceeded.
• Respond promptly to customer enquiries and fault resolution requests, ensuring minimal disruption to their operations.
• Engage in complex technical problem solving across multiple technologies, including but not limited to, network security, endpoint protection, and threat detection systems.
• Establish and maintain corporate information security policies, standards, guidelines, baselines, and practices to protect the integrity and confidentiality of information.
• Proactively identify compliance-related issues to mitigate security risks, addressing gaps in control design and effectiveness, while seeking continuous improvement opportunities.

Company Overview:

IFS Capital Limited (IFS) is a regional provider of commercial financing services such as Accounts Receivable Purchase (Domestic and/or Export), property financing, term loans, working capital loans and government-assisted schemes to business enterprises. The Group also manages a diversified business portfolio from Asset Management to Insurance and FinTech. IFS was incorporated in Singapore in 1987 and has been listed on the Mainboard of the Singapore Exchange (SGX) since July 1993.

Role Overview:

As a Customer Excellence Specialist, you will play a pivotal role within our Customer Management Team, contributing to the enhancement of our customer-centric strategies. You will be at the forefront of ensuring a seamless and efficient customer experience, focusing on Customer Limit Requests, Credit Insurance, FCI and Operational Receivables Management. Your expertise will be crucial in shaping and optimizing our approach to customer assessment, risk management, and relationship building. If you are a strategic thinker with a passion for optimizing customer management processes and have a keen eye for risk management, we invite you to apply for this dynamic role!

Responsibilities:

• Assess and review credit limits for customers/factors, or apply limits from trade credit insurer/import factors, in a timely manner.
• Issue notification letters and update records in the system.
• Perform debt verification and overdue management to control risk and support funding.
• Cultivate and deepen relationships with customers for lead generation strategies.
• Handle periodic reporting and all matters related to credit insurance, such as payments for limit application fees and premiums.
• Streamline processes and be involved in system enhancements.

Requirements:

• Bachelor’s degree in Finance, Business, Accountancy or a relevant discipline.
• Proven experience in credit assessment and credit control management.
• Strong organizational and analytical skills, with a strong focus on risk-control.
• Excellent communication, interpersonal and cross-functional collaboration abilities.
• Meticulous, self-motivated, resourceful and adaptable.
• Experience and knowledge in Trade Credit Insurance and FCI’s GRIF rules are advantageous.

If you meet the above requirements, you are invited to submit your resume by

clicking the "Apply Now" button below. We regret that only shortlisted candidates will be notified.

Job Description

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Provide support in business projects related to process improvement, customer experience, etc.
• Performing on miscellaneous duties and projects as assigned.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within Agilent to achieve goals as needed.

Key Deliverables:

• Effective customer account management and deliver an exceptional customer experience
• To understand and resolve customers' concerns by applying appropriate skills and meet customers' requirements in an effective way.
• Timely response to internal and external customers' enquiries and emails
• Accurate and timely processing of orders within turnaround time
• Ensure every order is always compliant to Agilent's policies and processes
• Prompt follow-up on order management to ensure revenue recognition
• Keeping customers informed about order status.
• Maintaining post order entry responsibilities using control-related reporting to ensure compliance
• Consistent contribution to achieve department key performance indicators
• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers.

Qualifications

• Bachelors or Master or University Degree, or equivalent education in any field.
• 2+ years of relevant work experience in customer service operations or order processing/fulfillment handling Korea customers / market.
• Excellent interpersonal communication skills, both in English and Korean (written and verbal).
• Proficiency in MS Office – Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer centric mindset
• Goal oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.
• Korean Language expertise is a MUST.

Skills

You'll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment,
You'll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE, you'll be focused on running better production applications and systems.
• Should have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Desktop Support Engineer (L1 / L2)
• Working Location: West (Jurong / Tuas)
• Working Hours: 5 days (Monday to Friday, 8 AM – 5 PM)
• Salary Package: Basic Salary up to $3,300 + AWS + Bonus + Transport Allowance
• Duration: Permanent Role

Key Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issues status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system to support Apple PC users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

APPLY NOW!!!

• Bachelor’s degree or equivalent in Computer Science or related field
• Minimum 1 year of IT experience or equivalent
• Candidates with CompTIA A+, Microsoft Certified Professional (MCP) qualifcations or equivalent would be an added advantage
• Broad experience in IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
• Experience with Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions or Helpdesk ticketing systems is preferred

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66041 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Skills

You'll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment,
You'll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE, you'll be focused on running better production applications and systems.
• Should have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.

Job Summary

In this role, you will support the Operation Support Team on project initiative to drive towards cheque elimination. You will also support the team lead on the preparation and analysis of data for reporting. As part of this dynamic team, you will report to the team lead within Operation support team.

Job Description:

· Handle outbound calls to customers in accordance with guidelines, service standards and quality.

· Preparation and analysis of data for reporting

· Assist in projects and other admin work as assigned

Competencies & Personal Traits

· Customer-centric

· Strong organization skills and attention to detail

· Fast learner, willing to take initiative and take ownership of everything you do

· Self-driven, passionate with a strong desire to learn and able to work under pressure and

tight deadlines.

· Independent and works well across different functions.

· Excellent problem-solving skills.

Working Experience

· Minimum 1 year of insurance working experience is preferred.

Education

· Diploma or Degree holder

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

Skills

You'll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment,
You'll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE, you'll be focused on running better production applications and systems.
• Should have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.

Job Description:

• Develop and foster strong relationship with key account.
• Serve as the key liaison person between client and internal departments on request and issue resolution.
• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
• Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
• Drives continuous improvement initiatives to meet inventory goals
• Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
• Review work processes and initiate process improvement plans.

Job Requirements:

• Diploma/ degree in relevant qualifications

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Contract: 12 months

Location: Caldecott

Responsibilities

• Provide Level 1 support for users of the IT system, clarify and direct queries that require in-depth technical support to subject matter experts, track and close queries.
• Provide assistance for User Account Management – guide users how to create / modify / delete user access.
• Provide assistance for User Account Review (UAR) – ensuring they conduct UAR on a timely manner.
• Provide basic on-boarding of new division representatives for ComLink systems.
• Support in other administrative duties which can include maintaining and updating of data.

Requirements

• Degree in IT or relevant
• Good IT literacy
• Good Excel skills
• Able to process and structure large amounts of information.
• Excellent verbal & written communication skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Our client is a well-established MNC, market leader in the Manufacturing industry. They are looking for a Customer Delivery Specialist to assist their team for the next phrase of their business. They are located in the Central Town area – easily accessible.

Responsibilities:

• Regularly update the CRM system to provide management with accurate and timely delivery information.
• Work with the Sales and Operations teams to complete pre-delivery, registration, and delivery documents accurately.
• Handle all the requirements for the vehicle registration process for customers.
• Prepare customer loan and registration documents and collaborate with colleagues to ensure successful delivery appointments.
• Prepare vehicles and host delivery appointments, including personalized new owner orientations.
• Assist the Sales Manager with delivery center operations, task completion, and ensuring excellent customer service.

Requirements:

• Bachelor's degree or equivalent education and experience.
• Comfortable working in a fast-paced environment.
• Proficient with Microsoft Office Suite and CRM tools.
• Able to work evenings, weekends, and holidays.
• Valid driver’s license.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte Ltd | 19C9682
R24122162 | LAI CHAI LI

Support Specialist (Japan market)

• 12 months contract
• Work location: CBD
• Working hours: Mon to Fri, Wed to Sun, Tues to Sat and Sun to Thurs (rotation) – 8am to 5pm

The Opportunity

• Provide technical support to product administrators via a ticket management system while respecting committed SLAs
• Effectively communicate with customers across multiple channels; correspondence, live chat, screen sharing and phone support
• Troubleshoot, isolate, reproduce, investigate and log customer issues while utilizing internal engineering level technical tools
• Collaborate with multidisciplinary teams such as engineering and product to ensure swift resolution and customer satisfaction
• Handle multiple simultaneous investigations with an average ticket load of 20-25 per day
• Perform escalation management on call duties. Handle internal and external escalations raised by partners and product administrators for existing customer cases
• Execute incident management on call duties by triaging issues and publishing status page updates
• Identify trends and patterns, along with topics outside of the support scope, and escalate to the respective teams
• Utilize multiple internal knowledge sources along with externally available resources to communicate effectively with customers
• Adhere to company's privacy and security standards and be extremely vigilant assessing level of privacy when sharing information externally
• Identify inefficiencies and opportunities in both external and internal support workflows

Your Background

• Minimum 2 years of experience in successfully supporting enterprise level customers via multiple channels: correspondence, live chat, screen-share and phone
• Strong technical knowledge and practical understanding in: web and internet technologies
• Capability to absorb high volumes of information across multiple resources (technical documentation and product information)
• Demonstrated ability to work with a sense of urgency and prioritize complex tickets daily based on customer impact and SLAs
• Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues while leveraging engineering level troubleshooting tools
• Ability to understand, assess and identify issue trends and impact at a customer account level
• Collaborative interpersonal skills with experience working in a cross-functional team environment
• Agile with swift adaptation to constant product and process changes
• Confident verbal and written communication skills; excellence in empathy and rapport building
• Strong cultural awareness and sensitivity, with the ability to understand and respond appropriately to various cultural and language signals
• Fluency in Japanese language is essential as the role will be supporting Japanese customers and stakeholders.

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information. Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaints at 1st level. Advise and guide customers with solutions. If the problem cannot be resolved over the phone or email, schedule a technician and fix a service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement focusing on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with warranty-related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase requests and tracking of spare parts purchases.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum ITE/Diploma in the Business field
• At least 1 year of experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge of customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Good communication and problem-solving skills, with good organization ability
• Must be able to multitask in a fast-moving environment.