The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Work Location: Jurong Island & Pasir Panjang

Work Timing: Monday to Friday / 8:30 am to 5:30 pm

· Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline with minimum 3 relevant experience

· At least 1 year technical hands-on experience on AWS Cloud and/or Redhat Enterprise system implementation and support

· Certification as an AWS or equivalent Cloud Computing Engineer is preferred. Certification in Linux System is an added advantage

· Good knowledge in AWS architecture, network infrastructure, Active Directory, Linux Servers; hands-on experience on OS patching and hardening.

Looking for a role that will have a meaningful impact on the IT processes? We are looking for an individual to oversee the Asia IT operations.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

We are looking for an IT support resource to provide local support for our offices in Asia. The role will be based in our Singapore office and will provide technical assistance to our staff and act as a liaison between the regional offices and the global IT service functions based in the USA and UK. You will be responsible for triaging and troubleshooting IT problems, installing, and maintaining various IT systems and devices, as well as providing basic training and guidance on IT best practices. As a member of the global IT team you will work closely with colleagues in the USA & UK to ensure alignment and consistency of IT policies and procedures but will need to work with minimal supervision on a day-to-day basis.

What you’ll be doing:

• Provide first and second level IT support to staff via phone, email, or remote access
• Diagnose and resolve hardware and software issues, such as network connectivity, printer problems, laptop issues, virus infections, etc.
• Install, configure, and update IT equipment, such as laptops, tablets, smartphones, etc.
• Assist with IT projects, such as system upgrades, migrations, rollouts, etc.
• Document IT incidents, requests, and solutions in the IT service management system
• Monitor and report on IT performance and security issues
• Provide basic training and educate local staff on IT systems and applications
• Follow and enforce IT policies and procedures, such as password management, data protection, etc.
• Collaborate with the global IT team and external vendors to ensure IT service quality and continuity

Our must-haves:

• Hold a diploma or degree in IT or computer science or equivalent experience.
• Be proficient in English (written and spoken)
• With at least 3 years of experience in IT support or administration
• Have strong knowledge of MS Windows, Microsoft Office, and common IT applications
• Have basic familiarity with network, server, cloud, and security technologies
• Ability to troubleshoot and solve IT problems independently and efficiently
• Excellent communication and interpersonal skills
• Customer-oriented and service-minded attitude
• Willingness to learn new IT skills and technologies
• Flexibility to work on different IT tasks and projects concurrently.
• Availability to occasionally work on-call and outside office hours when needed
• Prior experience of ServiceNow, JIRA and Confluence would be beneficial.
• Prior experience of working in a global organisation across time zones

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

Markel operates throughout the Asia Pacific region from its regional hub in Singapore and from offices in Hong Kong, China, India, Malaysia, Dubai and Australia. Our teams operate as part of Markel’s Wholesale division, working together towards our goal to be one of the world’s best speciality insurers. We work collaboratively both within Wholesale and across the wider Markel organisation, and because we work as one, we are able to create the best solutions possible for our clients, and provide exceptional development opportunities for our staff.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• 25 days paid holidays, with the opportunity to buy/sell extra leave
• Private medical and dental cover, life assurance, travel insurance cover as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

The Opportunity

• Adecco is partnering with an Oil and Gas Multinational Corporation company to search for a Customer Care Specialist
• Focus: Customer Service, Customer Care for day to day operation and Order processing
• Office location: West
• Working hours: Monday – Friday (40 Hours per week)
• This role will start off as a contract position

The Talent

• Bachelor’s Degree with minimum 2 years Customer Service/Supply Chain/Trading experiences
• Excellent communication and interpersonal skills
• Familiar with ERP system such as SAP or Oracle is an asset.
• Proficient in MS-Office, especially in Excel.

The Job

We are looking for a Customer Care Specialist to process customer orders, provide and process information in response to inquiries, concerns and requests about orders and products. An excellent communicator, proficient in order entry software and knowledge of order entry processes. Oil & Gas industry background not a must but good to have.

TASKS AND RESPONSIBILITIES

• Order processing, including customer check, PO check, order entry & book in SAP, customer/item maintenance in system, RMA handling, etc.
• Coordinate with plant planners and logistic team to know the order status and have the customer well-informed.
• Follow up customer inquiries includes but not limited to lead time, price, order status, delivery tracking etc. Respond & resolve customer issues timely.
• Deal with customer complain, routing the issues to proper support individuals or teams.
• Be responsible for filing of all documents related to order processing, including PO, contract and any other supporting documents.
• Assist finance with collections/invoicing issues.
• Prepare reports required by management team and review backlog with customers.
• Other tasks assigned by the team leader.

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply: Customer Care Specialist
• We regret to inform that only shortlisted candidates will be contacted

Ling Kai Hoe

EA Licence Number: 91C2918

Personnel Registration Number: R22106166

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Onsite Support Engineer (L2)

Requirements:

• Degree/Diploma in IT or Equivalent
• Minimum 4 – 9 Years of experience in IT End User Support (L2/L3)
• Clear understanding and experience in handling End Point Computers and IOT Devices
• Good understanding of Client Server Architecture
• Working knowledge of basic LAN Networking, Cable crimping and basic troubleshooting
• Experience in Disc Encryption, Application Security, and Endpoint security at client level.
• Daily Security and Vulnerability management to maintain KPI and SLA.
• Basic understanding of Active Directory.
• Incident and Change Request support to users.
• Find solution for unseen IT related issues and documentation as SOP.
• Experienced handling large excel files with Vlook-up, pivot etc.
• Experienced in collaborating and managing vendor support.
• Excellent communication and interpersonal skills

Interested Applicants please forward your updated profile to [email protected]

Job Requirements

· Good to have EUC Support, IT helpdesk /IT support experience desirable.

· General skills - Candidate to demonstrate a positive attitude, good customer service skills, resourceful, responsive, and pro-active. Pleasant personality

· Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

· Support on desktops, notebooks, printers, scanners hardware components.

· Provide support for queries, escalation, problem determination, resolution, and MAC – move, add and change.

· Printer Maintenance.

· Take on and resolve complex calls or tasks the other engineers could not resolve.

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and report to operation manager if and when necessary
• You are also responsible to resolve minor issues of a non-technical nature and to report major issues to operation manager for a solution
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order
• Good filing system in hard and soft copies for all enquiries up to completion of order
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries
• To identify new supply source to add to company’s supplier’s database
• Ad-hoc data entry

Work location: Tuas

Our Client is a Singaporean multinational engineering and technology company.

Job Title: Front Desk Support (Ang Mo Kio), up to 2 years contract, $2000-$2600

Job Scope

- Conduct telemarketing and survey with customers

- Meet personal and company key performance indicators

- Provide quality customer service, and provide prompt follow-up with customers over phone/email

- Listen to customers' needs, seek to understand the root of their issues and the intent of their queries

- Resolve their queries efficiently, offer alternative solution and/or escalate issues promptly

- Submit regular reports to Team Lead and propose new ideas to improve performance

Requirements:

- GCE 'O' levels and above

- Prior experience with outbound calls and front desk management preferred

- Basic proficiency with Excel and Word

- Good verbal and written communication and interpersonal skills

- Able to project a pleasant disposition to customers over the phone

- Organised, self-motivated and resulted-oriented

- Good teamwork, sense of urgency and work well under pressure

Working Location: Ang Mo Kio

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

ICT Support Engineer (Onsite/Level1/2)

1. Installing and configuring computer hardware, software, systems, networks, printers and scanners

3. Responding in a timely manner to service issues and requests in token based or maintainers support based

4. Providing technical support across the company (onsite or remote)

5. Troubleshooting Level-1 cases and escalate if needed

6. Lias with vendors for maintainer service

7. Other ad hoc duties assigned

8. Onsite Deploy Network / System Projects

Professional Skills required:

1. Microsoft AD / Exchange - managing AD users / Exchange mailbox

2. EXSI VMware / VCenter - installation and configuration

3. Microsoft Office / Outlook

4. Anydesk / Teamviewer / Windows RDP remote support

5. Network Knowledge, Eg. IP Addressing, VLAN, WIFI SSID

6. Mandarin (need to liaise with our Mandarin partner) & English Spoken, English Written.

7. Certificate such as CCIE/CCNP/CCNA/HCIE/HCIP/HCIA, One of them is a must.

As a Cegid Support Specialist in APAC, you will be required to assist our clients in the field of Retail and Luxury, on assistance to Project Ownership, management of functional evolution projects and Application Maintenance. You will intervene in particular Point of Sales Solution (POS), in full development of the growth of connected digital business. Beyond the historical features of these solutions - the functions of sales management, inventory management and collection in-store - they evolve to integrate for example:

• Digitalization of the point of sale (clientele, cataloguing)
• Omnichannel sales experiences (e-reservation, click & collect etc.)
• Unified stock management
• Loyalty management

Role Description

• Participate in APAC POS projects, roll-outs including localizations and support.
• Participate in the collection and analysis of the business needs of different stakeholders, write the functional and technical specifications, realize the configuration of the solution, participate in the test strategy, write and carry out the functional tests.
• Participate in functional and technical support by qualifying tickets and issues from the customers or L1/L2 support team, by finding root cause and solutions or workaround.
• Functional enhancements Projects (for example, the implementation of mobile applications, omnichannel services, regulatory evolutions, integration with other applications).
• Preventive maintenance of the solution: Participate in the deployment of new versions, in coherence with the functional roadmap of the editor and the constraints of the client
• Change management: set up, realize and animate training plans, provide assistance to users
• Level 2.5 expertise: support complex anomalies, qualify, analyze and diagnose the problem, propose workarounds and implement the corrective action plan
• Support Customer or L1/L2 team to enrich the existing procedure, process and SOP documents.

Profile

• Minimum Diploma or Bachelors in Information Technology , Computer Science/and Engineering
• Minimum 9-11 years of experience in Cegid Development, Support and Manintenance, in the world of retail / luxury, and point of sale management solutions (Cegid, Retail Pro, Ivend, …).
• Minimum of 8 years experience in project roll-outs in Asia including several financial localization knowledge.
• Technical knowledge in databases (Oracle, SQL, PL / SQL), and in the field of ERP is mandatory
• Motivated, with good interpersonal and editorial skills, you are recognized for your rigor, your analytical capacity and your strength of proposal.
• Good command over English and Mandarin.
• Open to travelling to Europe and South East Asia.

• Mon-Fri 8.30am to 5.30pm, Sat 8.30am to 12pm
• Basic up to $4500 + AWS + VB + Hp Allowance + OT claims
• Great Career Progression

Our client is a reliable power protection solutions provider for various industries in Asia.

Job Description:

• Responsible to provide quality service standard to customer.
• Maintain a strong customer relationship.
• Lead the team to complete assigned jobs.
• Guide and train SE/AE/Tech/GW on daily assigned jobs.
• Coordinate all site works with customer/ vendor/ sub-con.
• Conduct tools box meeting/ safety briefing to team prior to start work.
• Provide feedback of AE/Tech/GW performance to the management.
• Provide technical and logistical support to assign sites.
• Send vibration report to customer and save into server.
• Provide on-site and off-site technical advice to customer.
• Resolve technical and logistical problems on the complete range of products provided.
• Provide reports with detail findings and recommendations to customer.
• Generate Method of Statement and Risks Assessment for assigned jobs/ sites.
• Participate in planned routine maintenance and Adhoc works.
• Provide 24x7 customer support through telephone and site attendance.
• Monitor all maintenance activities e.g. battery, coolant, etc.
• Update and report any outstanding issue for assigned sited.
• To lead/carry out overhaul as PIC.
• Support the Assistance Manager to achieve operation objectives.
• Others tasks/project as assigned by Manager.

Requirements:

• Diploma holders or above
• Minimally 2 years of experiences in Genset maintenance, servicing and overhaul.
• Able to use basic hand tools and specific tools where applicable.
• Able to use vibration meter, multi-meter, temperature meter, current (Amp) meter, battery tester, PQA and all other tools and measurement devices.
• Able to connect with all software used in our system for troubleshooting purpose, including, but not limited to QMS, PLC software, ProjectMaker and DiconScope.
• Excellent understanding of electrical and mechanical drawings in order to troubleshoot.
• Able to replace all electrical parts for E and mechanical parts for M.
• Able to carry out levelling, coupling, alignment for M.
• Able to analyse and report in basic QMS and Dicon data (E senior engineer).
• Able to use PLC logic, in basic, for troubleshooting.
• Genset experience is highly preferred.
• Proficient in MS office (Excel, Words, and PowerPoint).

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Siti Masrina binte Mohamed Salleh (Rina)

EA Personnel Reg. No.: R23117792

The Opportunity

· This is an exciting opportunity to work for one of the leading global banks.

· It is an opportunity for an experienTrade Support Analyst to join their team

· This will start off as a 6-month contract role

The Job

APAC Equities Trade Control is responsible for managing the trade capture, reconciliations, lifecycle management, corporate actions and client servicing for Equity Swaps, Equity Executions and Equity Derivative businesses. The products covered are Listed and OTC products in Equity/Equity derivatives across all APAC markets.

Responsibilities:

· Provide consistently stellar operational support for derivative/swaps/cash products.

· Support the Sales and Trading Desks by investigating, resolving issues and enquiries.

· Utilize critical thinking/problem solving skills to provide timely resolutions to client issues and breaks.

· Work closely with wide range of stakeholders both within operations and outside of operations such as compliance, credit, sales, trading, legal, risk, technology.

· Exhibit proactivity to improve process and enhance controls to mitigate operational risk to the firm

· Strong individual contributor but must be an active team player to achieve collective goals.

· Manage ad-hoc projects and liaise with both internal/external counterparts in different regions.

The Talent

· Degree in Business Management/Finance or any other relevant fields

· Possesses understanding of Equity/Equity Derivatives Trade Life Cycle/Corporate Actions

· Risk & Control focused; Understands Risk and potential P&L impacts of processes.

· Proficiency in MS Product Suite i.e. Excel, Word etc. is essential

· Bloomberg, Reuters and corporate action processing knowledge preferable

· VBA & SQL programming skills preferable

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]

• Email Topic: Apply Trade Support Analyst

• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

About the company

DWS is a young innovative company, specialized in the personalization of products in the Luxury sector. Thanks to its expertise in laser-material interaction and its know-how in laser engraving, DWS has developed a range of laser engraving machines unique in the world, which meet the challenges of personalization in boutiques and e-commerce of the major Perfumery Houses, Cosmetics, Wines & Spirits, Leather Goods, etc.

DWS global presence: France, Europe, Asia, USA, Middle East. The team is young and dynamic, and carries values such as craftsmanship, excellence, team spirit, aesthetics, audacity and sustainability. Currently experiencing strong growth, DWS is recruiting for several positions and offering great prospects for development.

Job description

We are looking for an IT Support & Customer Success Coordinator for our Singapore subsidiary, to provide excellent technical support and customer service to our clients. In a very dynamic and innovative environment, you will be able to work with the latest technologies, learn and propose ideas to improve the customer service quality of the company.

· Handling client queries

· Conduct basic IT troubleshooting

· Provide solutions to clients according to company protocols

· Report and keep records of all customer service activities

· Provide trainings to clients

· Produce customer service related documents and materials

· Conduct regular survey to monitor client satisfaction

· Work along with the General Manager to achieve client satisfaction KPIs

· Occasional field service at clients’ shops

· Occasional travels required

Profile required

· University degree holder in Information Technology or Business related disciplines

· 1-2 years of customer experience will be appreciated

· A good sense of customer relations

· Team player and open attitude to learn new things

· Fluent in both written and spoken English. Knowledge of Mandarin will be an advantage

· Position based in Singapore

· No work permits can be provided with this opening

Full time

Fresh / Entry level

Customer Service, Information Technology

Application to be sent to [email protected]

Your new company

You will be working for a reputable market leader in the sports and art academy who is looking for a Customer Executive to be based in Singapore.

Your new role

Primary Responsibilities:

· Facilitate student enrolments

· Possess comprehensive knowledge of the academy's service and product features

· Relay customer feedback to internal/external stakeholders for process enhancement, uphold a positive and empathetic demeanour with customers

· Transition potential clients into the existing portfolio

· Contribute to inventory management and invoicing

· support event management by communicating with gymnasts, parents, vendors, and external entities, maintain cleanliness in designated areas

· Assist the Clients Relation Manager in liaising with the building management team for maintenance matters, proactively propose improvements to existing workflows or CRM systems, and undertake other ad-hoc duties as assigned.

Requirements:

• Min 1-3 years of customer service experience

• Scouting for passionate individuals who have an interest in sports and are passionate to make things better!

• Not a typical customer service executive role where you are an order taker/answer enquiry. Looking for individual who are passionate in sports and passionate in value-adding to the character building of young children.

• Excellent communication and interpersonal skills, with the ability to effectively communicate information to internal and external stakeholders.

What you need to do now

· If you or someone you may know may be interested in this opportunity, please do contact me on the details below for more information or send me your CV to apply now via email at [email protected]. Alternatively, if this job opportunity is not relevant to you, feel free to share across your updated CV to have a confidential discussion on the relevant openings based on your skillsets and expertise.

EA Reg Number: R22106488

EA License Number: 07C3924 | Company Registration No: 200609504D

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Description and Requirements:

• Provide L1(Remote) and L2(On-Site) Support in a client’s managed environment.
• Support scope involves troubleshooting, diagnosis and resolution of IT related issues.
• Assist in patch/change management and network configuration requests.
• Maintain records of all IT-related issues via in-house ticketing system.
• Assist in routine reporting on all incidents, problems, status and resolutions.
• Organise and provide training and awareness workshops.
• Provide consultancy and IT roadmap planning for client environment.
• Handle routine administration and other ad hoc matters.
• Have at least 2 years’ experience in supporting End-User Computing devices.
• Possess knowledge in IT networking and LAN.
• Possess experience in managing an Office 365 corporate environment.
• Able to communicate well in both written and spoken English.

Additional Info:

• Working hours: 8.30pm to 6pm, Mondays to Fridays, excluding Public Holidays.
• Good remuneration, career progression and learning opportunities.

As a Cegid Support Specialist in APAC, you will be required to assist our clients in the field of Retail and Luxury, on assistance to Project Ownership, management of functional evolution projects and Application Maintenance. You will intervene in particular Point of Sales Solution (POS), in full development of the growth of connected digital business. Beyond the historical features of these solutions - the functions of sales management, inventory management and collection in-store - they evolve to integrate for example:

• Digitalization of the point of sale (clientele, cataloguing)
• Omnichannel sales experiences (e-reservation, click & collect etc.)
• Unified stock management
• Loyalty management

Role Description

• Participate in APAC POS projects, roll-outs including localizations and support.
• Participate in the collection and analysis of the business needs of different stakeholders, write the functional and technical specifications, realize the configuration of the solution, participate in the test strategy, write and carry out the functional tests.
• Participate in functional and technical support by qualifying tickets and issues from the customers or L1/L2 support team, by finding root cause and solutions or workaround.
• Functional enhancements Projects (for example, the implementation of mobile applications, omnichannel services, regulatory evolutions, integration with other applications).
• Preventive maintenance of the solution: Participate in the deployment of new versions, in coherence with the functional roadmap of the editor and the constraints of the client
• Change management: set up, realize and animate training plans, provide assistance to users
• Level 2.5 expertise: support complex anomalies, qualify, analyze and diagnose the problem, propose workarounds and implement the corrective action plan
• Support Customer or L1/L2 team to enrich the existing procedure, process and SOP documents.

Profile

• Minimum Diploma or Bachelors in Information Technology , Computer Science/and Engineering
• Minimum 6-8 years of experience in Cegid Development, Support and Manintenance, in the world of retail / luxury, and point of sale management solutions (Cegid, Retail Pro, Ivend, …).
• Minimum of 5 years experience in project roll-outs in Asia including several financial localization knowledge.
• Technical knowledge in databases (Oracle, SQL, PL / SQL), and in the field of ERP is mandatory
• Motivated, with good interpersonal and editorial skills, you are recognized for your rigor, your analytical capacity and your strength of proposal.
• Good command over English and Mandarin.
• Open to travelling to Europe and South East Asia.

[Pre-sales support]

· Lead and manage overall data center facility solution from pre-sales to post-sales stages including direct interface with customer to obtain the user requirement, due diligence activities, develop the fit-for-purpose solution, and deliver the data center services for data center business opportunities in APAC with an objective of ensuring an appropriate technical information and designed solution can met the customer’s requirement and support business growth.

· Work with sales team for the technical requirement, engage with clients to assess technical requirements, costing, create feasibility studies or work out TCO (Total cost of ownership) calculations on product or system level during project tender stage

· As the key technical expert person to consult with for pre-sales technical requirement, provide presentations and site tours, and liaising with support / proposal team at HQ

· Liaise between Sales team and design team for its technical capabilities

· After receiving complete proposal information, to work with engineering & solution designer to develop proposal, follow up with the sales team for the outcome, conduct pre-sales site surveys to gather relevant information

· Work with the sales team to generate Bills of Materials (BOM), provide costing, carrying out experiment to ensure proposed solution fits client’s requirement

· To bridge the gap between design technical capability and client’s need

· Define, develop and maintain update-to-date technical information database of each data center products and aligning the critical technical figures with product owners and operation team for any change of infrastructure system.

· Lead, manage and deliver the customization provisioning to the customer with direct interfacing and coordination with both external customer and all internal stakeholders

· Define and develop the technical training material to the internal customers (sales, product consultant, product owner.,etc) for any update about data centre development

[Mechanical Design Engineering]

· Propose design concept, summarize design requirement, analysing existing facility, and develop conceptual sizing/design

· Risk analysis by checking consistency between tender and quotation specification

· Prepare supplemental material (Spec, DWG) for quotation, Review BoQ (Material and Quantity), Propose Value Engineering and Technical Review

· Concept & Schematic Design

(Summarize design requirement, Analyzing existing facility, Schematic design report, Design development (Spec., Technical calculation sheet), Propose new feasible innovation and stay abreast on the latest trend in the market, Product differentiation)

· Detailed Design

(Arrangement of shop drawing with drafter, Authority submission arrangement with QP, Input for T&C requirement (prepare test script and ensure that the methodology is in line internally)

· Review of construction material / shop drawing / MoS, Shop drawing coordination for large or complex project, Periodical inspection (internal check for quality improvement)

· Ensure site installation works are accordingly to project plans / designs / time frame for large or complex project

· T&C consultation for FAT, SAT, and IST with Technical & Q&C department

· T&C Planning, Coordination and to complete with Testing report compilation

· Handover submission arrangement with drafter team and project team (As build DWG)

· Any other duties assigned by the Manager

Job Responsibilities:

• To clean the kitchen areas.
• To wash cutleries and ensure sufficient supplies for daily usage.
• To clean kitchen equipments periodically as scheduled.
• To handle storage of cutleries carefully and systematically to avoid breakages.
• To remove garbage to the designated garbage disposal area.
• To report to the Supervisor any potential hazard and/or breakages.
• To comply with all safety and hygiene standards.
• To undertake any other related task/duty/assignment that may be given by the supervisor.
• To ensure all equipment are all well inventories and proper storage.
• To ensure cleanliness of all area in the kitchen and ensure kitchen staff abides by the rules and regulation.
• To ensure equipment are properly maintained and cleaned.

A Dreamworks Company Pte Ltd (21C0430) | (R22111719)

English Language Teacher

Salary: SGD 3,500 - SGD 4,200

Working Day: 5-day work week including 1 weekend
Working Hour:

• Weekdays: 10.30am to 7.30pm //12.30pm to 9.30pm
• Weekends: 8.45am - 6.30pm

Location: Clementi, Bukit Batok, King's Arcade, Ang Mo Kio, Hougang, Marine Parade, Tampines

Job Responsibilities:

• Plan and deliver English language composition writing and English language lessons in accordance with the Company's guidelines and framework to achieve desired learning outcomes.
• Mark students' scripts in accordance with the Company's guidelines and rubrics
• Ensure marked scripts are returned in a timely manner.
• Maintain accurate records of students' progress and cater to students' educational needs in a timely manner.
• Be actively involved in the planning and preparation of curriculum and innovation of teaching methodology.
• To provide timely feedback to parents and address their concerns appropriately.
• To be tasked with 12 classes of various levels (Primary 1 - Secondary 4)

Qualifications:

• Prefer candidates with a degree qualified in a related field (English Language, Linguistics, Arts and Social Sciences, Mass Communications, Humanities, and Law)
• Achieved academic excellence in English Language, English Literature and General Paper (GP).
• With at least 1 year of relevant teaching experience in established enrichment centers is preferably.
• Familiar with the latest MOE syllabus and examination requirements.
• Prior experience in teaching English language creative writing is an advantage

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Responsibilities:

• Provide 1st level of application support to users
• Classify the problem on the spot and provide immediate response
• Inform project team for follow up actions
• Track the problem status and update user on incident status
• Maintain technical operation procedures and documentation
• Perform project build and deployment to different environment
• Prepare and deliver release note to users and project team
• Support setting up the demonstration environment for Business Development Team

Requirements:

• Higher Diploma in computer science or related discipline
• Minimum 1 year of application support experience
• Knowledge on Unix/Linux, shell script, Java, Oracle, SQL, WebLogic, WebSphere is preferred
• Experience on project development, UAT and deployment is a definite advantage
• Independent in problem solving and analysis
• Good interpersonal skill, excellent service attitude and telephone manner
• On the job training will be provided.

Interested applicants are invited to send your updated resume in MS Word or PDF format via Apply Now. We regret that only shortlisted applicants will be notified.

▪ At least 1 year technical hands-on experience on AWS Cloud and Redhat Enterprise system implementation and support

▪ Certification as an AWS or equivalent Cloud Computing Engineer is preferred. Certification in Linux System is an added advantage

▪ Good knowledge in AWS architecture, network infrastructure, Active Directory, Linux Servers; hands-on experience on OS patching and hardening.

▪ Managing system in cloud environments in accordance with the project requirement and system support role

▪ Manage full system stacks from the OS through custom applications and system security using cloud-based computing environments