Total 19,618 service centre manager job vacancies in Customer Service category in Singapore

Job Description:

• Develop and foster strong relationship with key account.
• Serve as the key liaison person between client and internal departments on request and issue resolution.
• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
• Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
• Drives continuous improvement initiatives to meet inventory goals
• Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
• Review work processes and initiate process improvement plans.

Job Requirements:

• Min Diploma Holder in relevant qualifications

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Corporate Call Centre
Working hours: Rotational shift, Mon – Sun
4 weekdays + 1 weekend
Location: Changi / Jurong East
Salary: Basic + shift allowance
Duration: 6 months
*Note: 2 months training

Shift Pattern:
830am to 530pm/
845am to 545pm/
1030am to 7.30pm/
1130am to 8.30pm

Job Scope:
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk
standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Requirements:

• Min. GCE ‘O’ Level or Higher Nitec
• At least 1 years of experience in call center setting
• Has experience dealing with KPI preferred

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

(WEST REGION) - Toh Guan Road

Summary:

To plan, co-ordinate and perform inspection works on newly installed and existing equipment under maintenance contracts.

Responsibilities:

• Assist the manage/senior engineer in ant techincal aspect of the equipment
• Carry out inspection on newly installed equipment and equipment under maintenace
• Attend to safety and performance-related breakdowns of equipment
• Planning and implementation of new measures to improve performance of equipment
• Investigate and submit report on the technical failures of equipment
• Act as calibration committee member when assigned by senior manager and to ensure all instruments within the department are properly documented and calibrated
• Assist in technical training of subordinates within the department
• Any other duties as assigned by superior

Requirements:

• No experience required
• At least diploma in engineering
• Triple E certs
• Microsoft Words, PowerPoint and Excel skills such as creation of table and analysing of data
• Good communication skills
• Able to work independently
• Willing to learn

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Duration: 3-6 months

Location: MacPherson

Working hours: Mon to Fri 9am to 6pm

- Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media

- Providing accurate and timely information about the company's products or services

- Resolving customer issues efficiently and in a friendly manner.

- De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up.

- Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference.

- Provide weekly report

- Other ad hoc duties assigned

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Customer Service Specialist to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Assisting in acquiring and developing Company’s products.
• Manage in generating and processing of sales order schedules.
• Regularly engage/communicate with customers for sales.
• Offering consistent and efficient post-sales support to customers.
• Manage daily operations and orders in hand by liaising/cooperate with other departments.
• Responsible for the creation of necessary service manuals and procedures documentation by coordinating with the service department and customers to ensure timely availability.
• Acquiring technical information, drawings and data as needed.
• Coordinating with marketing team on customers’ needs.
• Active participation in meetings (e.g production and sales order review).
• Any other duties as assigned.

Requirements:

• Min Diploma or Degree in Business or other relevant equivalent field of study.
• Min 3 years relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

About The Job

• Actively connecting with users via calls, understanding their needs, and recommending the best service option for them
• Attend and resolve customer enquiries and operations-related requests via calls, WhatsApp and emails on a timely basis.
• Facilitate effective communication and coordination between departments to ensure project success.
• Additional/ ad-hoc duties may be assigned by Manager when required

Minimum Qualifications

• At least 21 years of age
• Experience in sales, account management or business development.
• Good verbal and written skills in English, and verbal skills in Mandarin.
• Goal-oriented and hands-on mentality
• Excellent organizational skills and attention to detail
• Ability to adapt and be open to changes

What's in it for you

• Fixed + Variable pay depending on performance, up to $2300/month
• Flexible working hours

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

1) Please outline the staff’s key areas of responsibilities

• Devise and review individualised care plans for clients.
• Supervise a team of care coordinators in the provision of care to clients.
• Oversee the daily operations of care coordinators and advise on measures to ensure clients’ holistic well-being.
• Oversee activities for clients to promote independence, health, wellness and quality of life and ensure compliance to relevant statutory requirements and organisational policies.
• Maintain up-to-date documentation of clients’ conditions and care treatments.
• Work closely with the centre manager to co-develop activities and events to promote the wellbeing of the clients.
• Meet the grants KPIs set forth by grant makers and assign individual KPIs to the team members.
• Lead and manage the care team in Brahm Centre @ MacPherson.
• Support Centre Manager in management of care team to drive AAC grant programs and outreach KPIs
• Develop care strategies that can also be implemented by other care teams.
• Train the team in clinical care knowledge to enhance their value add to the clients.
• Collaborate with other leaders to leverage on each other’s strengths and capabilities.
• Ensure team maintains proper documentation and secure storage of case files, referrals, and other related documents across various systems i.e. Salesforce, Acutenet, Integrated Referral Management System (IRMS)
• Ensure that attendance for all training is promptly entered into Salesforce
• Ensure that all clients' personal data is protected and used in accordance to Brahm Centre's Data Protection Policy
• To ensure that all required administrative reports and follow ups are completed within deadlines given by your line manager
• Any other administrative roles that may be assigned to you.

Working Days: Monday to Friday

Working Hours: 8.30am – 6pm

Location: Bukit Batok, West Region

Salary: $2,000 - $2,700 (AWS + Medical Benefit + OT if applicable)

Our client is a resourceful and proficient one-stop freight forwarding company with a worldwide network of agencies.

Job Description

• Follow up on customer enquiries, agents & complaints
• Arrange trucking, transportation & collection
• Co-ordinate & monitor shipment with carriers and clients
• Process custom permit
• Process booking for shipments with shipping lines/consol & prepare shipping documents
• Ensure all cargoes are send in good condition and if any damage shall revert to customer immediately
• Keep Sales Personnel informed about their bookings
• Assist with billing, input job reference and closing jobs
• Support in all aspect of sales and operational activities
• Other ad-hoc duties as assigned by the supervisor

Job Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent
• At least 2 year(s) of relevant experience, preferably in Freight Forwarding / Shipping industry.
• Proficient in MS Office applications, Portnet
• Preferably specializing in Logistics/Supply Chain or equivalent.
• Preferably experienced in shipping systems, such as online booking, declaring custom permit

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Meal Provided

Training Provided

Pay: Up $2500

Location: Chinatown

Working Hours: 1.30pm-11pm (44 hour per week)

Job Scope

* Taking food and drink orders from customers

* Serve food and beverage to table

* Make sure restaurant area cleaning

* Set up charcoal for BBQ

Requirement:

* Food hygiene certificate is a must. ((No Food hygiene cert? PM for more info, we have a solution for you!

* Positive attitude and a willingness to provide excellent service

- Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA.

- Providing accurate and timely information about the company's products or services based on the defined set of QnA

- Resolving customer issues efficiently and in a friendly manner.

Elsa Fontanne

Outsourcing Team

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Responsibilities:

• Process inquiries and enter customer orders.
• Develop positive and productive relationship with assigned accounts and serve as point person/expert on specific customers’ needs.
• Provide customer service for accounts and interacting with customers via email, fax and telephone, throughout Asian region.
• Monitor and assist in the maintenance of general and custom and market inventory and make appropriate recommendations to the Manager and the Outside Sales person.
• Maintain an effective working relationship with Outside Sales person and all other cross-functional personnel in the region as well as with our corporate headquarters, manufacturing and logistics in the USA.
• Know and adhere to all relevant company policy, procedures and work rules.
• Perform special assignments as required by Director – Logistics & Customer Service.

Requirements:

• Degree in Business/Engineering is preferred.
• Minimum 3 years relevant work experience preferred.
• Computer skills required.
• Experience/knowledge in dealing with Industrial Products will be an added advantage.

Job ID: L649RRW5

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Location: PLQ x2; Raffles Place x3

1.5-month completion bonus

May be rotated amongst the different Service Centres

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time.
• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time.
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners.
• Provide excellent customer service experience.
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks.
• Highlight any potential concerns/risks and proactively shares best risk management practices.
• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre.
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Requirements:

• Diploma/Degree or Professional Insurance Qualification.
• Mandarin-speaking to liaise with Chinese customers

Please contact Terence at +65 9645 4048 your resume directly for fast response.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Description:

• Manages a variety of interventions, programs, and community development projects within the field of social work.
• Leads and guides multidisciplinary teams in the thorough evaluation of casework and group work, ensuring comprehensive and effective outcomes.
• Coordinates and oversees the implementation of strategic community development initiatives, diverse programs, and impactful research endeavors aimed at enhancing social welfare.
• Provides mentorship and steadfast support to fellow social workers, fostering their professional growth and ensuring the highest standards of practice.
• Actively collaborates with external agencies and ministries, forging partnerships and alliances to advance collective goals and initiatives in social services.

Job Requirement:

• Possession of a Degree or Master's in Social Work.
• Demonstrated prior supervisory skills, including experience in managing and guiding teams.
• Ability to effectively lead a team of at least four members, ensuring cohesion, productivity, and professional development within the team.

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Contract duration: 6 months / 18 months

Work location: East

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3600 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English. (Mother Tongue will be advantageous to support non-English speaking customers).
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• EA Registration No. R24120918 TAM SEE MIN

Working Hours:
Shift work (Morning & Afternoon only) *Rotating Shift

5 days work week

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Requirements:

• Strong organization and time management skills
• Excellent communication and interpersonal abilities
• Able to work independently

How to Apply:

Please prepare your updted resume (Include your current salary and expected salary) and email to [email protected]or Whatsapp +65 8512 8044

We regret only shortlisted candidates will be notified.

EA License No: 05C3451
EA Personnel Reg No: R2198644
Ellen Lee Wei Xin

Job Description:

• Plan and manage inspection program
• Oversee the management of Term Contractors i.e. Conservancy contractors, Security guards and Car Park Operators
• Preparation of ad-hoc reports required by the Agency
• Oversee the Process of Addition & Alteration works applications
• Maintain contactable after office hours
• Oversee and manage all the maintenance and ensure rectification of defects
• Oversee the management and ensure turfing & horticultural works and Pest Control inspection
• Issue works orders when necessary
• Attend to complaints by tenants and liaise with term contractors for repair works
• Oversee the management to Conduct regular inspections of the Property to ensure compliance with the terms of the tenancy/license and to enforce against breaches.
• Oversee the management of daily inspections of the Property to ensure that there are no illegal activities, including but not limited to illegal hawking, illegal occupation of premises, and gambling.
• Oversee the management of inspections to ensure no illegal occupation or misuse of vacant units.
• Oversee the management Conduct regular inspections of the Property on the cleanliness and ensure upkeep of general housekeeping of the site.
• Prepare specifications for quotations.
• Update promptly and ensure proper closure of cases on CMMS
• Monitor Key Performance Indicator
• Ensure compliance to all Service Level Agreement
• Oversee on the tenancy management for the property
• Any other duties assign by the Agency

Job Requirements:

• Estate/Facilities Management or other relevant fields from a recognized tertiary establishment with minimum 8 years relevant working experience in providing facilities management services.
• Good knowledge in Building Maintenance, Property Management and Mechanical/Electrical system.

Interested applicants please apply through this link:

https://eleave.cbm.com.sg/TimeSolution/Recruit/JobListing.aspx

We regret that only shortlisted candidates will be notified.

Thank you for applying.

# Experience -Financial planning and analysis

Location : Pasir Panjang

Working Days : 8.30am to 5.30pm/5days

Contract : 11 months

Skills : Workday, Power BI, Tableau, Cumulus

Send your CV to [email protected]

Responsibilities:

A set of planning, forecasting, budgeting, and analytical activities that support a company's major business decisions and overall financial health.

• Business Partners to the line divisions, offering sound advice on financial planning and management issues, programmes funding, operational issues, tax issues and so on.
• Review lines’ submission of Operating / Capex and Programme budget, scrub assumptions / rationale and consolidate the budget requests and assess reasonableness of budget requested with guidance.
• Managing multiple sources of funds, liaise with funders (e.g. MCI, MOF) to ensure proper accountability,
• Providing analysis for actual utilization/marksmanship reporting

Responsibilities

• Degree in accounting
• Experience in financial planning and reporting solutions
• Proficient in data analytics and visualization tool such as Power BI, Tableau
• Qualified Accountant with at least 5 years of experience in Accountancy and/or Finance, specifically financial planning & analysis
• Good knowledge of Workday will be an added advantage

Job Responsibilities:

• Register and schedule appointments for patients
• Assist doctors with administrative tasks and/or simple procedures
• Manage email, phone and upfront enquiries from patients
• Perform cashiering duties
• Provide chaperone assistance to patients
• Ensure overall décor and cleanliness in the clinic

Requirements

• Minimum GCE N Levels/O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

Working Hours: 830am- 6pm
Rate: $10/hr

Must commit till end of december

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Description:

• Process customer orders / enquiries daily by email, fax, or phone call.
• Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.
• Coordinate and correspond to customer/sales on the sales order status.
• Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
• Handle export shipments for intercompany and direct overseas customers.
• Prepare the shipping document for Singapore and export shipment.
• Support in investigations of internal / external complains to identify root cause and provide solutions.
• Ensure hazardous substance license from customers are valid and adhere to the regulation set.
• Ad-hoc duties assigned by manager.

Requirements:

• Min. Diploma in any discipline
• Min. 3 years of exp in Supply Chain shipping

Working hours: Mon - Fri, 8.15am - 5.00pm

Location: West (Transport provided from Boon Lay, Jurong East, CCK, Outram, Bedok)

$3.5K to $4K

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

PRIMARY OBJECTIVE:

• Provide quality and efficient customer service at all times
• Ensure accuracy and efficiency are not compromised in cash handling practices
• Comply with the Bank's policy and guidelines in cash handling practices
• Contribute to team effort by accomplishing related results as needed

KEY RESPONSIBILITIES:

Customer Service

• Show confidence in dealing with customers in different situations
• Create a good rapport with customers by providing a positive customer experience at all times
• Manage customers’ expectations by offering the appropriate support and/or solution

Operational

• Manage Singapore Dollars & foreign currencies float effectively and accurately
• Assist Teller to collect Singapore Dollar deposit and cash processing
• Perform Teller duties if the need arises
• Ensure accurate transaction validations are performed
• Maintain accurate daily cash holding balances
• Perform daily check on foreign currency stock holdings
• Other ad hoc duties assigned

Compliance

• Adhere to Bank / Department policy and guidelines strictly to ensure task is carried out properly

Team Work

•  Assist colleagues to achieve team goals by offering support and advice
• Encourage and promote team work within the team

Job Responsibilities:

• Diagnose and repair pumps/motors and machines, including disassembly and reassembly to repair or replace worn or malfunctioning components and consumables.
• Address and resolve customer issues through close interaction, including explaining problem diagnoses and discussing repair options.
• Attend on-site requests and repairs, including on-board vessel services.
• Participate in ongoing training events sponsored by the company to stay up-to-date on the latest technology and repair options.
• Generate inspection and test reports, maintaining proper documentation of all maintenance and repair records.
• Lead in Energy Cylinders repair (training will be provided).

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Job Description:

• Manages a variety of interventions, programs, and community development projects within the field of social work.
• Leads and guides multidisciplinary teams in the thorough evaluation of casework and group work, ensuring comprehensive and effective outcomes.
• Coordinates and oversees the implementation of strategic community development initiatives, diverse programs, and impactful research endeavors aimed at enhancing social welfare.
• Provides mentorship and steadfast support to fellow social workers, fostering their professional growth and ensuring the highest standards of practice.
• Actively collaborates with external agencies and ministries, forging partnerships and alliances to advance collective goals and initiatives in social services.

Job Requirement:

• Possession of a Degree or Master's in Social Work.
• Demonstrated prior supervisory skills, including experience in managing and guiding teams.
• Ability to effectively lead a team of at least four members, ensuring cohesion, productivity, and professional development within the team.

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore from 2023 onwards.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Customer Experience Specialist (Interaction Centre)
Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy as Customer Experience Specialist within its Marketing team.

The Customer Experience Specialist is responsible for delivering a professional, prompt and best-in-class service experience to customers across various communication channels. This role aims to create excitement and build trust, ultimately achieving the overall targeted customer satisfaction.

• Handle customer interactions by processing and following up on customer requests and queries across different channels (including online chat, social media, inbound and outbound calls, and emails), ensuring satisfaction through proactive follow-ups.
• Investigate complex cases or complaints submitted by customers and provide resolutions to the cases/complaints, including working with various stakeholders and crafting replies.
• Log all queries and requests accordingly into the Porsche inhouse system and update the status and resolution on a timely basis.
• Ensure secure handling of IT systems and maintenance of customer records in the Customer Relationship Management database.
• Support data and reporting tasks, including report preparation, assistance in data cleaning, extraction, segmentation, and qualification. Additionally, identify and analyse market needs, and provide regular reports on customer insights, campaign performance, and case resolutions to internal stakeholders, ensuring business retention and growth.
• Support campaigns/events activities, which includes managing guest RSVPs, consolidating guest data, customer registration duty during events, and other duties as assigned.
• Perform all other adhoc duties and projects as assigned.

• At least 2 years of working experience preferably in a customer service role
• Excellent verbal, written and interpersonal communication skills and telephone etiquette
• Proficient in Microsoft Office applications
• Ability to perform rotating shift work including public holiday and weekend shifts