Total 16,989 service operations manager job vacancies in Customer Service category in Singapore

Job Description:

• Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.
• Support start-up, contract maintenance and other service activities with emphasis on safety and protection.
• Participate in service and repair of gas detectors, safety activities, emergency response, breakdown calls and ad hoc projects.
• Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.
• Manage all orders efficiently until fulfilment stage, by working closely with Service team.
• Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.
• To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Job Requirements:

• NTC2 or Diploma in Electrical/Electronic/Process Instrumentation / /Mechatronics Engineering

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• Minimun O-level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirement:

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Our company, a Multi-National Aesthetic Brand is looking for a field service engineer as we are expanding further. In this role, you would be working on-site at customer locations to troubleshoot, maintain and repair Lasers and Medical equipment. After some on-the-job training, you would get to put your technical, mechanical and electrical skills to use every day in new and challenging situations while you interact with a wide variety of people, machines and settings.

Job Responsibilities

• System commissioning and installation.
• Adhoc servicing and preventive maintenance.
• Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.
• Update and maintain assigned machines per manufacturer specifications.
• Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options.
• Must be willing to travel.

Skills & Qualifications required

• Diploma in Electronics, Mechatronics or related and higher preferred;
• Experience with lasers will be an advantage;
• Ability to work productively with minimal supervision;
• Good communication and customer service skills.

Service Assurance Architect- In this new role, you will be managing the Day 1 Technical Services and Day 2 Managed Operations Service offer who is going to report to Delivery team. This function will serve as Check and Balance for any new pursuit between Sales, Pre-Sales and Delivery.

You Will:

1. New Pursuit Evaluation:

• Early Involvement: Service Assurance participates in initial sales meetings and bid reviews to assess the feasibility and risks of new opportunities.
• Service Fit: They determine if the proposed solution aligns with the organization's standard service catalogue and can be delivered with existing capabilities.
• Due Diligence: Service Assurance performs due diligence on potential clients, reviewing their requirements, technical environment, and any potential challenges.
• Go/No-Go Decisions: They provide input on whether to pursue an opportunity based on their assessment of risks, resource availability, and potential for success.
• Act as Technology Infrastructure SME for Network & Security Design. (Critical)

2. Standardization Check:

• Mapping to Standards: Service Assurance ensures that proposed solutions map to standardised service offerings, configurations, and delivery processes.
• Deviation Management: If customization is required, they assess the impact of deviations from standards and ensure they are documented and approved.
• Knowledge Base: They maintain a knowledge base of standard services, configurations, and best practices to guide solution design and delivery.

3. SLA Negotiations:

• Realistic SLAs: Service Assurance works with Sales, Pre-sales and Delivery to define SLAs that are realistic, measurable, and achievable based on the organization's capabilities and resources.
• Performance Metrics: They establish clear performance metrics and measurement methods to track SLA compliance.
• Risk Assessment: They assess the risks associated with meeting specific SLAs and identify potential mitigation strategies.

4. Risk Assessment:

• Proactive Identification: Service Assurance architect proactively identifies potential risks across all stages of the service lifecycle, including technical, operational, financial, and reputations risks.
• Risk Analysis: They analyse the likelihood and impact of identified risks, using tools like risk matrices and probability assessments.
• Mitigation Planning: They develop and implement risk mitigation plans, outlining specific actions to reduce the likelihood or impact of risks.

5. Sizing and Scoping:

• Resource Estimation: Service Assurance works with Delivery to accurately estimate the resources required to deliver the proposed solution, including personnel, technology, and time. He/she will also be based on Standard Service Catalogue and sizing calculator as a base to do the estimate. Any deviation of the costing, will need to be signed off and any major deviation will need to be documented as risk.
• Scope Definition: They help define the scope of work, ensuring it is clearly documented and agreed upon with the client.
• Costing and Pricing: They provide input on costing and pricing models to ensure profitability and competitiveness.

6. Continuous Improvement:

• Performance Analysis: Analyse service delivery performance data to identify trends, areas for improvement, and opportunities to optimize processes and efforts sizing in the Standard Service catalogue.
• Innovation: Explore new technologies, methodologies, and best practices to enhance service delivery and drive continuous improvement.

You Bring:

1. Education:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Relevant certifications are highly valuable, such as ITIL (Information Technology Infrastructure Library), Cloud Certifications, CCIE-R&S, Security, Data Centre, Service Provider, Advance Design. etc.

2. Experience:

• Years of Experience: At least 10 years of progressive experience in Pre-Sales, Technical Architect or IT service management
• Service Design and Delivery: Proven experience in designing, implementing, and managing IT services, with a focus on quality, reliability, and efficiency.
• Risk Management: Demonstrated experience in identifying, assessing, and mitigating risks associated with IT service delivery.
• SLA Management: Experience in defining, negotiating, and managing service level agreements (SLAs).
• Compliance and Governance: Experience in ensuring compliance with relevant industry regulations, standards, and legal requirements.
• Process Improvement: Experience in analysing and improving service delivery processes to enhance efficiency and effectiveness.

3.Technical Skills:

• IT Infrastructure: Strong understanding of IT infrastructure components, including networks, servers, storage, and databases.
• Cloud Computing: Familiarity with cloud computing platforms and services (e.g., AWS, Azure, GCP).
• Automation: Knowledge of automation tools and technologies used in service delivery (e.g., RPA, scripting).
• Monitoring Tools: Experience with service monitoring and management tools.
• Data Analysis: Ability to analyse service performance data to identify trends and areas for improvement.

4.Soft Skills:

• Communication: Excellent written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
• Collaboration: Strong collaboration and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to identify and resolve complex issues.
• Leadership: Demonstrated leadership skills, with the ability to influence and guide others.
• Presentation Skills: Ability to create and deliver effective presentations to stakeholders.

5.Beyond the Basics:

• Experience in the SI is a must.
• Consulting Experience: Prior experience in a consulting role can be beneficial, as it often involves working with different clients and solving diverse challenges.
• Agile and DevOps: Familiarity with agile methodologies and DevOps practices is increasingly valuable in today's fast-paced IT environment.

Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

• Excellent grooming with a cheerful disposition and good interpersonal skills
• Dynamic individual with service aptitude and willingness to go the extra mile
• Proficient in English and a second language for effective communication with international passengers
• Able to work rotating shifts, weekends and public holidays
• Joining Bonus of up to S$5000.

Candidates with relevant experience may be considered for senior positions.

Clarice Lim (R1656152) | Anchor Search Group Pte Ltd (17C8528)

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

This role handles frontline operation role at the workshop

Responsibilities

• Managing all frontline operation in an efficient manner.

• To meet Customer requirements and Principal standard.

• To achieve KPIs target set for all Upselling Programs

• Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.

• Coordinate service operation matters with other franchises (Ad hoc basis).

• Manage WIP invoicing.

• Achieving quality service & maintaining good customer relations

• Attend to all complaint/feedback related to customer issue.

• Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets

• Assist in rolling out new program to up-sell new product within the centre

• Assist in overseeing of on-time delivery of repair vehicle

• Participate in Ad-hoc Project.

Requirements

• Diploma / Degree in Automotive / Mechanical Engineering

• At least 3 years of working experience

• Good communication and interpersonal skills

• Able to work independently and is a strong team player

• Valid Class 3 driving licence

Responsibilities

We are looking for exceptional customer-oriented individuals to join our Retail Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have first-hand interaction with branch customers handling operational transaction activities, customer enquiries, data maintenance and the preparation of reports.

• Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
• Reconcile cash drawers, count and package coins and notes daily
• Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively
• Provide quality customer service to ensure a high level of customer satisfaction at all times

Requirements

• Diploma qualification or higher
• Product knowledge on savings accounts, cash deposits and withdrawals is preferred but not a strict requirement
• Proficient in Microsoft Office software
• Strong interpersonal and communication skills with a pleasant disposition
• Self-motivated multi-tasker who is meticulous and able to work independently and accurately on assigned tasks and also a team player who thrives a in a fast-paced environment
• Willing to work on a 5.5 or 6-day weekly schedule
• Prior work experience in banking is not required. Full training will be provided for all successful candidates.

Job Scope

Data Entry (for Sales Invoices) + Printing Invoices + Check Pricelist

Time: Monday to Saturday 8.30am - 6pm (5 day work)

Duration - 3 months (to start Immediately)

Location: 23 Chin Bee Ave

Prefer stay near by, Only Singaporen or PR

Prefer able to speak & Write: English and Chinese

No work permit holder is allowance

• Diploma / Nitec in Engineering
• No Exp Are Welcome To Apply - Training Will Be Provided
• Able to work on rotating shift including weekends & PHs

Job Scope:

• To monitor the performance of the systems using the Monitoring Control Console (MCC) workstations
• Perform remote troubleshooting when required to
• Compile data and generate fault related reports
• Assist in systemwide software deployment activities
• Monitor performance of the systems post software deployment for potential faults/issues
• Generate backend reports for investigation purposes
• Create Work Orders in the Maintenance Management System (MMS) to record details of fault troubleshooting
• Support in all systems and MCC workstation related tasks
• Perform any other duties as assigned

Requirements:

• Possess a Diploma / Nitec in Engineering
• No experience are welcome to apply- Training will be provided
• Proficient in MS Office (especially in Excel)
• Able to work on rotating shift, on Weekends & PHs

Other Information:

• Working Hour: 5 Days Rotating Shifts including Weekend & PH (7am to 4.30pm / 1pm to 10pm)
• Salary: Up to $2800 + AWS + VB
• Location: Macpherson

To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

New Asia Lion City Trading Co., Ltd., founded in 2023, is a subsidiary of Hainan Haiyan Food & Beverage Investment Co., Ltd. from China. Specializing in the food and beverage industry, the company operates restaurants that showcase Hainanese cuisine, including the iconic Hainanese chicken rice, alongside popular Singapore dishes and Peranakan flavors. It proudly owns "Yanjiang Hainan Cuisine," a distinguished Chinese heritage restaurant chain, and the well-known hotpot brand, "Shufengjiu Chengdu Hotpot." With a wealth of experience in restaurant management, New Asia Lion City is dedicated to introducing more exquisite dishes to Singapore, promoting authentic Chinese and Southeast Asian flavors, and delivering unforgettable dining experiences to its customers.

Job Description & Responsibilities

• Guest Service:Provide warm and welcoming service to ensure a positive guest experience.
  Assist guests with requests, answer questions, and address needs promptly.
  
• Station and Table Management:Maintain a clean and organized workstation throughout the shift, ensuring it is fully stocked and ready for service.
  Clear soiled dishes promptly, prepare, and reset tables for new guests.
  Set tables according to event type and service standards.
  
• Order Taking and Delivery:Take food and beverage orders accurately, enter them into the Point-of-Sale (POS) system, and relay to the kitchen.
  Deliver food and beverages from the kitchen and bar to guests in a timely manner.
  Prepare and serve desserts upon request.
  
• Cashiering and POS Operations:Perform cashiering duties accurately, handling transactions, and closing checks efficiently.
  Manage the guest reservation system efficiently.
  
• Team Collaboration and Support:Work closely with the team leader or outlet manager to support daily operations.
  Foster positive working relationships within the team and contribute to a harmonious work environment.
  
• Additional Responsibilities:Undertake any ad-hoc tasks as assigned by the manager to support smooth operations.
  

Requirements:

• Previous experience in a service or cashiering role, ideally within a restaurant or F&B environment.
• Strong interpersonal and communication skills, with a commitment to excellent customer service.
• Ability to work efficiently in a fast-paced setting and handle multiple tasks.
• Familiarity with POS systems and basic cashiering procedures.
• Flexibility to work varied shifts, including weekends and public holidays.

Responsibilities

• To support Automated Guided Vehicles (AGV) aftersales operation
• Manage daily operation activities in workshop & customer services
• Ensure accountability and integrity operational readiness of workshop
• Develop all necessary policies and procedures to ensure the workshop is effectively maintained to ensure maximum efficiency
• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate
• Constantly review and streamline workflow and working conditions in order to achieve labour turnover and efficient operation
• To ensure all works are carried out in accordance with the safety and housekeeping requirements set by the company
• Provide the point of escalation for team for any operational issues
• Act as a bridge between sales, operations & customers
• Write technical report and submit to customer/manufacturer
• Preparation of reports on performance, budget and expenditure
• Plan and achieve financial budget and key performance indicators
• Ad hoc duties as assigned by Supervisors

Requirements

• Academic qualification: Diploma/Degree in Engineering (EEE) & equivalent.
• Prior working experience in managing daily workshop for at least 2 years is preferred.
• Possess strong analytical & technical knowledge (understanding in Material Handling Equipment (e.g. forklifts) repair).
• valid Class 3 Driving License.
• Benoi (pick up from Joo Koon MRT), Monday to Friday, 08:30 AM - 05:30 PM, Basic + 2 times bonuses + 14 AL, perm role
• Job Reference: L847877R

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

JOB DESCRIPTION

· Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy

· Respond to customer enquiries and provide quotations to customers promptly

· Ensure timely and accurate processing of orders and issue billings accordingly

· Ensure procedures for processing of orders with specific restrictions and that require price approval are strictly adhered to

· Work closely with overseas agent/partner and customer for scheduling of shipment

· Check on vessel sailing schedule, source for quotations, negotiate rates with carrier and co-loader, and confirm booking with carrier

· Follow up and update customer on all shipment details, schedule and status

· Request loading plan from freight forwarder at least 2 working days before vessel expected time of arrival and share loading plan with customer; and coordinate on all loading issues

· Prepare and handle full set of shipping documents including but not limited to submission of dangerous goods form to carrier if necessary, transhipment and export permit, master bill of lading, house bill of ladings, certificate of origin application, tax invoice and arrival notice

· Send stuffing photos, tally sheet, shipping note and final summary to overseas agent/partner

· Arrange for cargo pick up, permit clearance and transfer; and attend to customer queries; and engage haulier services when necessary

· Check commodity harmonized system code if applicable

· Manage and coordinate the flow of information between customers, warehouse and the transport team concerning the status of orders, incoming shipments, arrangement for cargo pick up, engagement of haulier services, unstuffing of incoming shipments, delivery arrangement, wrong orders, returned/damaged goods, unavailable loading bay at customer site, direct reject of orders at point of delivery, etc

· Ensure that critical information with regard to urgent delivery, special timing request are communicated and follow up with the transport team till completion of delivery

· Liaise with customers to evaluate and establish actual reason for direct reject of orders at the point of delivery; and rectify the error when necessary and work with finance to process credit note promptly and accurately

· Work closely with accounts team to:

a. Resolve and reconcile credit note discrepancies against payment made by customers;

b. Resolve and reconcile price error in orders and generate price difference credit note upon receipt of approval from customers and the Company

· Exercise good customer service skill when managing difficult customers and/or customer complaints

· Verify and analyse information gathered from customers’ feedback; and resolve the issues on the spot whenever possible. Otherwise, work closely with the relevant department to ensure customer complaints are appropriately addressed, service recovery are carried out promptly and preventive actions are in place to prevent recurrence of similar issues

· Provide administrative support when necessary and this includes but not limited to filing, data entry, retrieval of documents, etc or any other duties assigned

· Analyse data pertaining to customer feedback and complaints to identify key focus areas; and propose and executive action plans to enhance quality of service, improve process efficiency and service standard so that optimal results are achieved

· Perform scheduled service call to customers semi annually to gather customer feedback and strengthen relations

· Other ad hoc duties as assigned

QUALIFICATIONS

· Minimum Diploma in Supply Chain Management, Logistics or relevant field

· Fresh Diploma/Degree graduates are welcome to apply

· Prior experience in customer service and/or in the logistics industry would be distinct advantages

· Knowledge in import/export shipping procedure, incoterms and documentation are added advantages

· Proficiency in Microsoft Office is a pre-requisite

· Excellent communications and interpersonal skills with ability to build key relationships across all levels with internal and external stakeholders

· Self-starter who is hands-on, motivated, flexible, meticulous, proactive and action driven

· Strong planning, organizing, prioritization and time management skills

· Strong analytical and problem solving skills with ability to identify and assess problems quickly; to apply judgment and recommend solutions within broadly defined guidelines

· A strong team player with commitment to collaborate with other functions of the Company

· Able to multitask and work under pressure and tight deadlines independently

LOCATION OF WORK

192 Pandan Loop #01-02 PANTECH Business Hub Singapore 128381

WORKING HOURS

Monday to Friday : 9am – 6pm

Extended hours depending on the exigencies of service

Responsibilities:

1. Responsible for front desk duties such as: registration, appointments, billing and payment collection, handle enquiries (email/phone/walk-in)

2. Perform insurance/Medisave claims submission and verification of particulars and limits in various claims portal

3. Ensure availability and operation of the necessary equipment (eg NETS/credit card, stationery etc)

4. Attend to patients courteously upholding quality service standard

Requirements:

1. Minimum N/’O’ level, NITEC in nursing or WSQ higher certification in healthcare operations

2. Experience in healthcare setting.

3. Good interpersonal and communication skills

4. Good customer-service mindset

5. Passionate to learn and work in the Healthcare sector

6. At least 3 years of experience for senior role

[Singaporean/PR/ Welcome to apply!]

Benefits

• 6 days week

Mon to Fri 9am - 6pm

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

● Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm

Are you ready to lead meaningful programs that transform lives?

Join us in a pivotal role as Centre Supervisor, where you’ll manage and enhance special needs programs, fostering a supportive and structured environment for individuals aged 3 to 30. This role combines program operations, staff leadership, and student engagement to ensure a high-quality educational experience for every participant.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We manage the logistics, letting you focus on presenting your strengths.
• Direct Communication: Receive prompt updates and guidance throughout the application process.
• Personalized Advice: Leverage our insights to showcase your skills effectively.

Location: Changi Road (Nearest MRT Station: Eunos)
Work Schedule: 9:00 AM - 6:00 PM, Mondays to Fridays

Key Responsibilities:

Operations Management

• Oversee daily centre operations, including class scheduling, staff deployment, and student attendance tracking (including SCFA scheme support).
• Coordinate student arrivals and pickups, ensuring all safety protocols are in place.
• Maintain a safe, clean, and supportive learning environment.

Staff Supervision & Mentoring

• Mentor and support educators through lesson plan reviews, teaching evaluations, and professional development.
• Deploy staff effectively across programs to ensure adequate coverage and support.
• Conduct regular onboarding and performance reviews for new hires.

Student & Parent Engagement

• Communicate with parents regarding student progress, achievements, and behavioral matters.
• Participate in student-parent meetings to address academic and developmental milestones.

Program Development & Enrichment

• Organize volunteer programs, CSR activities, holiday programs, and workshops, ensuring all relevant stakeholders are informed and updated.
• Collaborate with teams to enhance programming and provide diverse learning opportunities.

Administrative Duties

• Lead enrollment interviews and implement strategies to increase student enrollment.
• Partner with the marketing team to develop social media content, boosting centre visibility.

Requirements:

• Experience: At least 2 years in program or staff management within educational or special needs settings.
• Education: Polytechnic Diploma or higher in Special Education, Education, Psychology, or a related field.
• Skills:Strong leadership and organizational skills to manage daily centre operations.
  Effective communicator to build relationships with parents, staff, and external partners.
  Detail-oriented and able to multitask effectively.
  
• Certifications: First Aid and CPR certification preferred. Additional behavioral management training is advantageous.

Make a Difference Today

If you’re committed to making a meaningful impact in special needs education, we invite you to apply and bring your skills to a team dedicated to transforming lives!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

CPO is startup dedicated to providing exceptional customer service and satisfaction.

We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive.

As a Customer Service Executive, you will be the ambassador of our company, responsible for delivering excellent service and support to our valued customers. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving. The ideal candidate will be enthusiastic, empathetic, and dedicated to delivering an outstanding customer experience.

Key Responsibilities:

1. Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback in a professional and timely manner.
2. Provide appropriate solutions to customers' concerns and issues,or escalate complex issues to the relevant department.
3. Process orders, returns, and exchanges accurately and efficiently, ensuring a seamless and positive customer experience.
4. Maintain detailed records of customer interactions and transactions in the CRM system, including updating customer information and order statuses.
5. Collaborate with other departments, such as sales, marketing, and operations, to resolve customer issues and improve overall service delivery.
6. Monitor customer satisfaction metrics and feedback to identify trends and areas for improvement, and proactively implement solutions to enhance the customer experience.
7. Stay up-to-date on product/service offerings, promotions, and company policies to provide accurate and relevant information to customers.
8. Assist in the development and implementation of customer service policies, procedures, and training programs to ensure consistency and quality in service delivery.
9. Represent the company in a positive and professional manner at all times, embodying our values of integrity, respect, and excellence in customer service.

Qualifications:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
• Ability to multitask and prioritize tasks effectively in a dynamic and challenging environment.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed.
• Positive attitude, resilience, and a passion for delivering exceptional customer service.

Position Overview:

This position act as a single point of contact for customer, to assists customer with all the inquiries related to product and services. Manage entire order processing from end-to-end, handle customer complaint & product return. Ensure we are always meet/exceed customer's expectation.

Accountable For:

· Process all the customer's Purchase Order in QAD (Laerdal's ERP system) within 24hr.

· Issue Purchase Order to supplier (DCAP or 3rd Party Supplier) on weekly basis.

· Follow-up/Expedite goods delivery with supplier, to ensure On Time Delivery for all open Sales Orders.

· Provide weekly update Open Sales Orders to customers/distributors.

· Ensure we always achieve KPI target above 95%, Service Level in SalesForce.com.

Responsibilities:

· First point of contact to support customer.

· Provide quality customer service via phone or email.

· Answer customer’s inquiries efficiently, provide feedback and escalate the issue to respective team for next follow-up action.

· Always process customer's Purchase Order (PO) in a timely manner, send order confirmation within 24hr upon receipt.

· Generate quotation in SFDC, upon request by customer/sales team.

· Expedite deliveries to ensure smooth and efficient order cycle to meet customer's expectation.

· Update customer immediately if shipment delay

· Monitor goods release to courier, follow up on Proof of Delivery (POD) to ensure goods successfully delivered to customer.

· Follow up closely with DCAP and 3rd party supplier on Goods Delivery Status

· Expedite deliveries to ensure smooth and efficient order cycle to meet customer's expectation.

· Perform goods receipt and stock allocation in ERP system upon incoming shipment.

· Liaise with 3rd Party Logistic company on Incoming Shipment, preparing upload document for 3PL

· Liaise with customer and 3PL for outbound delivery.

· Perform inventory reconciliation with 3PL (bi-weekly), to ensure both system is always aligned.

· Provide Weekly Open Sales Orders Report, to provide update and follow up the needful action with respective team.

· Follow up payment with customer, especially for those order with "Prepay" term prior delivery arrangement.

· Inform Finance upon payment receipt, for credit hold release, and to knock-off payment in QAD.

· Ensure all the sales/shipping documents are maintained in shared folder (Quotation, Proforma, Order Confirmation, Picklist, DO, Invoice, SR, POD).

Other Information:

Working Location: Near Tai Seng MRT

Working Hours: 5 days work week, 8:30am to 5:30pm.

Please send in CV to [email protected]

Responsibilities:

• Conduct administrative and operational tasks.
• Work towards company target as a team and maximise student retention.
• Delivery professional and high-quality service experience.
• Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction.
• Ensure proper check-in management is practiced at the centre.
• Assist with crowd management during peak period.
• Work closely with the Sales enrolment team and provide regular feedbacks and insights to achieve greater customer intimacy.
• Proactively attend to customers’ feedback and challenges in a professional manner.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Drive efforts to improve operational processes and systems.
• Perform any other duties and responsibilities as and when assigned by Management.

Requirements:

• At least 2 to 3 years of working experience in operations and customer service
• Excellent command of spoken and written English
• Must also be able to liaise & effectively communicate with Mandarin speaking students / parents
• Good communication and interpersonal skills
• Highly motivated and positive-minded
• Able to work in a fast-paced environment
• Required to work on both weekend
• Prior experience in the private education industry would be an added advantage

Job Description & Requirements

Successful candidate will assist Parts & Service Sales Manager on the following tasks:

• Conduct Field Engineering during the piloting, construction, commissioning and operation/maintenance/after sale phases
• Provide technical and hands-on support for the implementation of pilot studies and commercial operations
• Manage site operators in implementing good practices for plant operations and maintenance and daily operational activities through preparation and implementation of standard operating procedures (SOPs) and technical training
• Support the development, establishment, and maintenance of plant performance monitoring, reporting and improvement.
• Proactively report and investigate plant performance/reliability issues and propose practical and cost-effective solutions.
• Coordinate and oversee the relevant technical support to the operating sites, as to reduce unplanned downtime through failure analysis and corrective actions implementation.
• Support the preparation of the predictive and preventive maintenance programs at operating sites and closely monitor their performance.
• Participate in technical meetings
• Promote and support after sales services, including spare parts, consumables, ad hoc operational and site technical support. Work closely with Engineering and Procurement departments to correctly specify and source materials and services.
• Positively promote a safe and healthy work environment and employ safe work practices at all times, including documenting incidents and recommending and following through on corrective actions.
• Monitor compliance with contractual and regulatory requirements.
• Maintain efficient communication and information sharing between the Operations Department and Engineering/NPI Departments including writing and issuing technical reports and Return of Experience/Lessons Learned reports.
• Carry out other duties as may be assigned from time to time by your superior.

Skills and Experience:

• Degree/Diploma/Certificate in Chemical, Environmental or Mechanical Engineering.
• Preferably with 3-5 years of related experience in commissioning and /or in Operations and Maintenance in the industrial water treatment systems.
• Must be a hands-on person
• Familiar with mechanical, electrical, instrumentation and Controls of process plants
• Commissioning activities like SAT/FAT, instruments, valves and controls loop check.
• A team player that is willing to work with different age groups and nationalities.
• Applicants must be willing to travel as and when required.

• Repair/ maintenance of electronic equipment.
• Work on site to keep electrical and electronic equipment running smoothly.

Job Requirements:

• ITE/ Diploma in Mechanical/ Electronics/ Electrical or relevant is welcome to apply. No experience required.
• Training Provided.
• 5 day work week (8.30am-6pm, Mon-Fri).
• Salary: $2500

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

Job Resposibilities:

• Field Support: To carry out Corrective Maintenance (CM) as a result of failure of the hardware and software related to a mission critical system. To restore the system to its operational condition. To monitor and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.
• Field Testing: To carryout software testing on the system whenever there is a new software bug fixes. To ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.
• Spares Services: To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware.
• Preventive Maintenance (PM): To carry out PM on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule. In carrying out the PM, to follow the approved PM checklists to perform calibration, servicing and verification of system configurations. To submit the PM report after each PM.
• Calibration Services: To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance.

KEY KNOWLEDGE AND EXPERIENCE

• 2 shifts of 12 hours, 24x7 operation
• Able to cope in a highlypressured fast-paced environment
• Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be good to have
• Customer orientated with high level of service attitude
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and architecture diagrams
• Able to understand the user operation environment
• Willingness to pick up new technologies
• Perform other job responsibilities as and when assigned
• Minimally 1-2 years of experience in supporting network, security, server and UPS
• Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%
• Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices will be good to have

Education

• Diploma / Bachelor’s Degree in IT/Engineering discipline
• CCNA certified ( good to have)

Working location: Woodlands

Other benefit: Staff meals, medical & dental claim.

Job Description:

• Key invoice/ DO to the customer
• Liase with customer on the order/ forecast of product/ quality issue
• Cooperate with driver and warehouse on the customer order.
• Check stock with warehouse on the balance stock.
• Schedule for driver route
• Schedule for truck servicing

Requirements:

• Diploma or equivalent qualification in Business Administration, or a related field.
• Strong communication skills for liaising with customers, warehouse staff, and drivers.
• Experience with order processing, invoice/DO management, and route scheduling.
• Knowledge of inventory control and stock management.
• Ability to manage truck servicing schedules and coordinate logistics.

JK Tan (R1875280) Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766)

By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.Only shortlisted candidates will be notified