Total 3,855 software engineer job vacancies in Customer Service category in Singapore

• Work with Project Implementation Team and support the Contact Centre System in a collaborative environment.
• Engagement with Client.
• Manage post implementation support whenever required.
• Use creative and innovative solutions to solve client problems.
• Problem solving in identifying problems on systems with data gathering and analysis and provide technical solutions.
• Development or customization of application development codes.
• Write the code that you are proud of and the code must be maintainable and testable
• Maintains security, integrity, and business continuity controls and documents.
• Ensure compliance to policies, processes and standards, both internal and clients’ organization

REQUIREMENTS

Technical Skills:

• Expertise in Cisco CVP IVR development and maintenance using Callstudio, with experience managing production systems.
• Strong proficiency in Java for developing applications, particularly for IVR and Cisco Finesse.
• Experience in designing and integrating RESTful APIs.
• Basic knowledge of Cisco Finesse Gadget customization.
• Proficiency with MS SQL and MariaDB databases, with strong skills in SQL query development and relational database modeling.
• Experience with Spring Boot (preferred) and Node.js for backend development.

Development Experience:

• 2-5 years of software development experience in Java.
• Familiarity with source code management tools and the Software Development Lifecycle.
• Experience working within Agile methodologies.

Preferred Background:

• Experience in a Contact Center environment or with System Integrators (preferred).
• Knowledge of emerging technologies and the ability to propose their adaptation in projects.

Soft Skills:

• Excellent communication skills, with the ability to present and demonstrate solutions to clients effectively.
• Strong analytical and troubleshooting skills.
• Ability to work independently and as part of a team in handling support cases.
• Self-starter attitude with a willingness to adapt to new areas and deliver quickly.
• Flexibility to work extended hours and weekends as required.

Requirements:

1)Minimum ITE Certificate with Merit in Engineering or Diploma/ Degree in Mechanical Engineering.

2)Minimum 3 years of relevant chiller experience.

3)Preferably Singaporean or SPR.

4)Able to guide and troubleshoot HVAC faults especially modular screw chillers, centrifugal chillers and absorption chillers.

5)Good communication skills both verbal and written as well as preparing service reports.

6)Has a good safety mindset and displays good WSH behaviour.

7)Short term working at overseas maybe required.

Job Responsibilities:

1)Schedule maintenance activities for chillers systems, keeping track of maintenance works with follow up actions for chillers.

2)Ensure all maintenance works are carried out according to prescribed checklist and schedule.

3)Responsible for testing & commissioning/ fine tuning of new chiller with minimal guidance, such as coordinate project execution at site, witness FAT and conduct SAT to ensure the chiller operating conditions according to target performance.

4)Ability to interpret as-built documents, schematic drawings, technical documents as well as analyze operating data from chillers and know how to identify and repair any issues that arise.

5)Responsible for on-site management of the chiller overhaul/ repair works and supervise subcontractor work; effectively control the service quality and progress.

6)Preparation of service report for each service assignment.

7)Assuage dissatisfied customers on service issues such as provide propmt and effective resolution to technical problems on chiller and recommend preventive measures.

8)Preparation of risk assessments prior and ensure safety procedures and conduct during service and repairs.

9)To ensure all works carried out safely and /or in accordance with safety procedures.

10)Any other tasks, when required by Department Manager.

Job description

• Marine Service & Application Engineer
• Responsible to service and deploy the innovative telemetry Solutions in marine applications.

Responsibilities:

• Create clear and attainable project plan, objectives and build project requirements
• Good in managing project constraints such as projects scope, time, budget and quality
• Active in communication such as status reporting, risk management, escalation of issues that cannot be resolved in the team
• Able to troubleshoot, investigate and provide service and evaluation on those technical issues arise
• Ensure the projects are delivered within budget, on schedule and within scope to meet all requirements for the stakeholders
• Select the right electrical and mechanical components used in a project
• Propose electrical circuit and mechanical units required for a project
• Propose solutions based on GA, P&ID and vessel details that provided by customer.
• Provide remote service support to customer.
• Produce well written and analytical technical report for presentation
• Constant sourcing of qualified contractors and service agent in the region

Requirements:

• Diploma/ Degree in Electrical, Mechanical, Automation, Marine or equivalent.
• Minimum 3 years’ experience in testing and commissioning products in the marine, offshore and oil & gas industry.
• Knowledge in fuel line piping and flow computing.
• Knowledge in PLC, HMI, marine communications, IT networking and common industrial protocol will be an advantage
• Experience in managing local and overseas project
• Frequent travel to monitor projects overseas in remote area and in the marine environments.
• Aptitude to acquire new skills, technical and product knowledge.
• Strong analytical, project management and strategic thinking skills
• Good interpersonal and communication skills
• Familiar with all types of Flowmeter is an advantage

• Well-Established IT Company
• Salary Package: Basic Salary $3,000 - $5,000 + AWS + VB
• Working Hours: 8 hours, 3 rotating shifts
• Working Location: Changi East

Job Responsibilities:

• Deliver first-level assistance for hardware, software, and network issues via remote and on-site troubleshooting.
• Log and manage incidents through a ticketing system, ensuring timely resolutions and escalations.
• Provide guidance to users on common IT issues to enhance their understanding of systems.
• Monitor system performance and proactively address potential issues to reduce downtime​.

Job Requirements:

• Diploma or Degree holder with 3 to 5 years of relevant working experience in enterprise network environment.
• Possess a CCNA, CCNP certificate or higher.
• Ability to perform stand by duties as when required.

Interested applicant are welcome to apply online with updated Resume/CV via Apply Now button.

.: Only shortlisted candidate will be notified :.

Kong Min Wei, Brian

EA Personnel No: R23113861

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Reports to: Project Manager/Sales Director

Job Summary:
The Service and Maintenance Engineer will play a critical role in ensuring the smooth operation of security and ELV systems during the Defect Liability Period (DLP), typically lasting 18 months. This role involves attending to service calls promptly, executing necessary repairs, and performing scheduled quarterly maintenance for projects that have been handed over to End User. The Engineer will ensure that all systems remain fully operational, contributing to customer satisfaction and minimizing disruptions.

Key Responsibilities:

1. Service Call Response:
   • Attend to service calls during the DLP with urgency.
   • Diagnose and resolve issues in a timely manner to minimize system downtime.
   • Communicate effectively with clients to update them on progress and expected resolution times.
2. PreventiveMaintenance:
   • Perform quarterly maintenance checks on all handed-over projects to ensure systems are functioning optimally.
   • Identify potential issues during maintenance checks and take preemptive action to prevent system failures.
   • Document all maintenance activities and report any findings that require further attention.
3. System Repairs and Adjustments:
   • Carry out repairs, replacements, and adjustments of system components as required.
   • Ensure all work complies with industry standards and company protocols.
   • Test repaired systems to confirm they are fully operational before leaving the site.
4. Support for Project Team:
   • Assist the project team with termination, testing, and commissioning of new systems when additional manpower is required.
   • Provide technical support and insights to the project team based on field experience.
5. Documentation and Reporting:
   • Maintain accurate records of all service calls, maintenance activities, and repairs conducted.
   • Submit detailed reports to the Project Manager, highlighting any recurring issues or areas for improvement.
   • Ensure all documentation is up-to-date and accessible for future reference.
6. Customer Interaction:
   • Maintain a high level of professionalism in all interactions with clients.
   • Explain technical issues and solutions in a clear and understandable manner to clients.
   • Address client concerns and feedback proactively to ensure a positive customer experience.
7. Resource Management:
   • Manage tools, equipment, and materials required for service and maintenanc tasks.
   • Coordinate with the Project Manager to ensure that resources are available when needed.
   • Optimize the use of resources to prevent delays in servicing and maintenance.
8. Adherence to Safety Standards:
   • Follow all safety protocols and guidelines while performing service and maintenance tasks.
   • Ensure that all work environments are safe for both Engineers and clients.
   • Report any safety concerns or incidents to the Project Manager immediately.
9. Handover to Service Team (Post-DLP):
   • Prepare all necessary documentation for the formal handover of the project to the service team after the DLP.
   • Ensure that all system documentation, service records, and reports are complete, accurate, and compliant with SOPs.
   • Work with the service team to ensure a smooth transition, briefing them on any outstanding issues, ongoing maintenance needs, or system peculiarities.

Qualifications:

• Education: Diploma or higher in Electrical Engineering, Electronics, or a related field.
• Experience: At least 3 years of experience in the maintenance and servicing of security systems, ELV systems, or related fields.
• Technical Skills:
  • Proficiency in troubleshooting and repairing security and ELV systems, including CCTV, access control, intercom, and alarm systems.
  • Knowledge of system testing, commissioning, and handover procedures.
• Networking Basics:
  • IP Addressing and Subnetting: Understand IPv4, IPv6, subnet masks, gateways, and how they apply to CCTV, Access Control, Intercom, and Alarm system etc.
  • Network Protocols: Familiar with TCP/IP, UDP, DNS, DHCP, SNMP, HTTP/HTTPS. Which are commonly used in networked security systems.
  • Switches & Routers: Know how to configure basic routers and switches, VLANs, and understand how data moves within the network.
  • Network Topologies: Familiar with different types of network topologies (Star, mesh, etc) and their relevance to security systems.
  • Network Troubleshooting Tools: Familiar with the usage of tools like Wireshark (For packet analysis), Netstat, Traceroute, and Nmap to identify and resolve network issues in ELV systems.
• Soft Skills:
  • Strong communication skills, with the ability to explain technical issues to clients clearly.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Strong organizational skills and attention to detail.
• Certifications: Relevant certifications in security systems, electrical work, or safety standards are preferred.

Job Description

• Industry/ Organization Type: Engineering Service Provider
• Position Title: Service Engineer (Refinery/Petrochemical/Power Plant Analyzer)
• Working Location: West – Bukit Batok
• Working Hours: 5 days (Mon-Fri: 8.30 am - 5.30 pm)
• Salary Package: Up to SGD 5500 + Performance Bonus
• Duration: Permanent

Key Responsibilities

Local Assignment:

• Perform in-house testing, Electrical & Pressure Tests, Factory Acceptance Test (FAT), Site Acceptance Tests (SAT)
• Perform site commissioning/start-up for analytical systems and project-related jobs
• Ensure that testing records and other related technical documents for each analytics system are kept and maintained in the department documentation system
• Ensure ownership of and compliance with all departments and company initiatives
• Perform internal and external coordination with regard to issues related to projects, overseas commissioning, and local maintenance activities
• Carry out customer services for preventive maintenance and shutdown of analytics systems services
• Carry out on-call/ emergency service jobs for local customers
• Support the department training initiatives and assist in developing the skills of new engineers and technicians
• Support the department initiatives on customer service, best practices, testing methods, documentation, job planning, and project execution
• Support the company initiatives on safety and continuous improvement
• May be assigned for long-term service contracts in Jurong Island

Overseas Assignment:

• Perform site commissioning/ start-up services for analyzer systems

APPLY NOW!!!

• Min. Diploma in Electrical/Electronics/ Instrumentation
• Min. 3 years of working experience with Refinery, Petrochemical and power plant analyzer
• Able to work independently and write effective good service report
• Perform work with Hart communicator, computer, and PLC is a plus
• Willing to take up assignments for overseas long/short-term maintenance contract

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65594 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description:

• Perform verification, calibration and preventive maintenance (PMs) with in-house Metrology SOPs
• Ensure that the External 3P vendors are qualified under Customer off-site and on-site requirements prior their service job execution
• Respond as per on-site service request guidelines to ad-hoc Service requests triggered by Laboratory End Users within agreed Service Level Agreement (SLA)
• Ensure accurate documentation creation, management, updates and tracking of services rendered in this program, using in-house Asst Management system in the following areas:
• Training
• Service Reports of all equipment and calibration tools for all services performed
• Asset information
• Vendor Qualification Review
• Effective communication and coordination with customers, vendors, multi-functional team in the company to ensure services can be carried out effectively.

Job Requirements:

• Diploma or bachelor’s degree in science or Engineering, preferably in Electrical and/or Mechanical Engineering or related fields

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Info:

• Salary: Basic up to $4700 + AWS + VB + Transport Allowance
• Working Hours: Monday - Friday (9am - 5:30pm)
• Location: Expo MRT

Job Scope:

• Prepare quotations for services and spare parts in response to customer inquiries
• Execute service tasks, including in-house repairs and on-site commissioning, for a range of gas and water quality analyzers, CEMS, and AQMS
• Diagnose analyzer issues and advise customers on optimal solutions, adhering to company's standard procedures and safety protocols
• Cultivate and maintain strong customer relationships while delivering high-quality service support
• Collaborate with customers to address service concerns and resolve technical issues effectively
• Assist project teams in conducting Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) for projects
• Identify opportunities to secure new preventive maintenance contracts
• Conduct product training sessions for end-users and distributors

Requirements:

• Degree in Engineering (Mechanical, Environmental, Science, Electronics/Electrical Engineering or equivalent qualification)
• Preferably 3 - 5 years of working experience or more in the analytical instruments or related field
• Knowledge of gas analyzers, CEMS, AQMS, and water quality analyzers would be advantageous
• Must have field service engineer experience. Technical competence in air/gas & water quality analytical instruments. Exposure to process & environmental monitoring equipment
• Customer-oriented with a positive attitude

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Our client manufactures and designs innovative environmental instruments that drive sustainability.

• Provide service and spare parts quotations to customers enquiries.
• Performs in-house repair and on-site commissioning for various gas and water quality analyzer, CEMS and AQMS.
• Troubleshoot analyzer and advise customers on the best solutions in accordance with standard procedures and safety guidelines of the company.
• Create and maintain strong relationships with customers and provide good support.
• Support in Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) for projects.

Requirements:

• Degree in Mechanical/Electronics/Electrical Engineering or equivalent.
• At least 3 years working experience in the analytical instruments.
• Strong knowledge on gas analyzers, CEMS and water quality analyzer.
• Possess own transport, transport allowance will be provided.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Job Title: IT Support/ Desktop Support Engineer

We are hiring under Recruit Express headcount, and you will be deployed to:

Location: Central Region

Pay: $2800 - $3500

Duration: 1 year contract

Working Hours: Must be flexible for 12 hours shift.

Key Responsibilities

1. Incident Management

• Log all incidents (either via phone or email) into the Incident Management System and handle all incidents within the SLA.
• Follow through all the necessary escalation from L1 to L2 and/or 3rd Party, hardware vendor and also to the supervisor.
• Ensure all the information entered into the Incident Management System are accurate and complete to facilitate the generation of monthly report for Management review; else immediate rectification is to be done upon seeking supervisor approval.

2. Asset Management

• Ensure new PCs and IT peripherals deployed are in working conditions else rectification is to be done.
• Ensure the accuracy of the asset information, such as all are tagged and recorded into the asset database, accompanied by necessary form duly signed.
• Report any discrepancy of data to supervisor/ manager and perform the necessary rectification as per supervisor instruction.

3. Desktop Software / Patch Management

• Assist in the testing and rollout of the software/ patches to all PCs.
• Provide daily/ weekly/ monthly update on the progress to the supervisor.

4. Job Request

• Understand the user's requirement, provide recommendation and solution to the user within SLA.
• Provide immediate update on the status of the request assigned.
• Provide on-site VIP Support to key appointments holders.
• Manage and ensure Desktop Teams does meet a minimum expectation support standard.
• Train and guide Desktop Team on their job scope and knowledge transfer
• Manage Team Staff Movement Plan, Duty Roster, and Leave Forecast
• Taking ownership and responsibility of queries, issues and problems assigned to EUC Team members
• Work with vendor support contact to resolve technical issues with the desktop environment or products principle.
• Escalate issues and involve experts or other ITD teams wherever required to resolve issues promptly.
• To identify the needs and requirements of the users and to try to coordinate and comply to meet asset management of client hardware and software.
• Oversee the day-to-day clinic BAU operation supports
• To manage, identify and handle issues that may arise and highlight them to relevant party/teams/management.
• Oversee Project coordination and implementation such as, migration project, Tech Refresh, clinics deployment or setup, and preparing / providing status reports and updates to stakeholders.
• Assisting in Condemning/Decommissioning of Old assets and disposal
• Image Creation and Cloning (Acronis TrueImage) for Tech Refresh and daily BAU operations
• Was trained and learn how to setup an MDT Server (Microsoft Deployment Toolkit)
• Managing Daily IMAC Operations & Project IMAC, leading, scheduling and allocating resources for daily tasks required.
• Perform installation, setup, configuration, diagnostic, migration, upgrading and maintenance of Desktop PC/Laptops, OS, Application, software and related IT peripherals
• Provide support to end-users in troubleshooting and resolving of desktop PC and related IT Products such as Printers

Requirements:

• Minimum 2 years' experience in IT/Desktop Support Engineer is preferred.

Interested applicants, please Email/ Call 6732 1300, and look for

Fabian Ling Tuong Liing

Email Address: [email protected]

Outsourcing Team

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.

Job Description:

• Troubleshoot, installation, and commissioning industrial generators, marine engines, electrical systems, and equipment to ascertain the cause of malfunction or breakdown
• Offer alternative solutions to problems and provide relevant costing should replacement of parts be required
• Assist in conducting testing of the company’s products
• Ensure adequate after-sales service by performing regular servicing and maintenance on marine engines and/or generators assigned
• Provide technical assistance and advice to both sales personnel and customers
• Assist the service engineers to co-ordinate, scheduling, and planning service activities
• Ensure that all service records are updated by preparing and submitting service reports promptly upon completion of every servicing assignment
• Provide proper technical reports for work done including fault findings, causes, prevention, and rectification
• Keep the work areas always clean and carry general maintenance of facilities within the work premises as and when required
• Comply with all ISO documentation requirements and ensure procedures are adhered to
• To perform other duties as and when assigned

Job Requirements

• Min Nitec Electrical/Mechanical Engineering
• Min 3 years of relevant experience in a similar industry
• Able to communicate in English is a must
• Good computer skills in MS Office