Total 3,832 structural engineer job vacancies in Customer Service category in Singapore

Job Description

• Industry/ Organization Type: Manufacturing/Semiconductor Technology
• Position Title: Customer Service Engineer
• Working Location: Kallang
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $5,000 + VB
• Duration: Permanent

Key Responsibilities

• Pre and post-technical support to customer on vision.
• Provide technical support to customer.
• Provide on-site service.
• Evaluate and qualify new products.

APPLY NOW!!!

• Diploma or Degree in Electrical / Optics Engineering with at least 3 years of experience in machine vision application.
• Able to travel locally and overseas on short notice.
• AOI experience is welcome.
• Good understanding of camera / lens / optical.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65778 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• Industry/ Organization Type: Manufacturing/Construction Machinery
• Position Title: Service Engineer
• Working Location: Tuas (Transportation Provided)
• Working Hours: Monday – Friday, 8.15 pm – 5.15 pm
• Salary Package: Up to $4,000 + AWS + Meal Allowance + Mobile Allowance
• Duration: Permanent

Key Responsibilities

• Conduct product delivery training for distributors and customers.
• Provide diagnosis guidance and analysis of fault found to Distributor / End-user, remotely via emails and/or calls.
• Carry out field services at sites in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team in locating correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.

APPLY NOW!!!

• Minimum Diploma in Engineering with at least 2 years of relevant working experience in construction machinery industry.
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram.
• Process valid Class 3 Driving License.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65794 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Descriptions :

· Lead and service technician to attend to regular service & maintenance work.

· Carry out repair activity on site and occasionally in house

· On-site troubleshooting of systems and equipment

· Involve in setting up, testing and commissioning of system and equipment.

· Attend to service call might required to

- Handle any ad-hoc assignments

Job Requirements :

• Diploma in Mechanical/ Mechantronics/Automation is preferred

• PR or Singaporean are preferred but not limited

• Valid Class 3 driving license is an advantage.

• Experience in hydraulic or PLC system is preferred. Fresh graduate can be also considered for the junior position with good attitude

• 1 or 2 years’ experience in field service preferred but not a must

• Candidate must be responsible, enthusiastic and enjoy meeting new challenges

• Candidate must be able to work independently and under pressure conditions

• Candidate will be required to work overtime, on standby and on call on weekends or Public Holidays when the needs arise

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Benefits Summary:

• Up to $3000
• 5 Days work week
• Working Location: Woodland

Responsibilities:

• Performing preventive maintenance on electrical forklifts
• Attend and perform on site repairs
• Responds to service requests
• Adheres to safety regulations and industry standards
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

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https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

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https://wa.me/6582693981

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Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Responsibilities:

1. Install, maintain, and repair navigation and communication equipment on board vessels.
2. Provide technical support and troubleshooting for equipment such as radar systems, GPS equipment, and radio communication devices.
3. Conduct regular inspections to identify and rectify faults in navigation and communication systems.
4. Prepare and present detailed service reports to management.
5. Train crew members on the proper use of navigation and communication equipment.
6. Ensure compliance with international maritime regulations and safety standards.
7. Collaborate with the engineering team to design and implement new communication systems.
8. Stay up-to-date with the latest trends and advancements in marine navigation and communication technology.
9. Provide excellent customer service to clients and build strong client relationships.
10. Participate in on-call rotation for emergency service provision.

Requirements:

1. Proven experience as a Navigation and Communication Service Engineer or similar role.
2. In-depth knowledge of marine navigation and communication systems.
3. Excellent problem-solving and technical skills.
4. Good physical condition and ability to work in challenging marine environments.
5. Min Diploma/Degree in Marine Engineering, Electronics, or a related field.

Clarence Khoh

R1552376

Job Description:

• To carry out schedule maintenance and attend breakdown service call for installed BMS/Security/ELV System
• To carry out A&A work
• To provide technical and engineering support
• To co-ordinate with relevant parties to ensure the work is carried smoothly
• Ad-hoc duties as assigned

Job Requirements:

• ITE/Diploma/Degree in Mechanical or Electrical/Electronics Engineering
• Candidates without experience will be considered
• Preferably with experience in one or more of the following fields:
• Building Management System/Building Automation System
• PLC System
• Security, Access Control, CCTV System

The role of L3 Senior System Engineer is to work onsite supported by a team of off-site engineers to implement and support the VMWare infrastructure and services in accordance with Service Levels.

• Provide the technical knowledge and skills to support the maintenance of the equipment and the Network Operating System (NOS)
• Deep, in-depth knowledge of VMWare, citrix administration, MS Windows technologies, AD, clustering, and MS NLB (Network Load Balancing) especially troubleshooting.
• Working knowledge of Microsoft M365
• Provide long-term process/service improvement measures and plans.
• Regular 8x5 support but may be required to be on standby for 24x7x365 support when necessary. Expected to work during off-peak hours for system activities.
• Experienced with reporting and interfacing with senior and middle management.
• Proficient in leading integrated process teams, as well as coordinating and communicating customer requirements.
• Identify, research, and resolve technical problems.
• Experienced in other technologies such as database administration, storage, backup, web, MS Azure, AWS, Google Cloud and middleware will be advantageous.

The ideal candidate should possess:

• Degree Computer Information Systems or related field.
• Minimum 6-8 years of experience in MS Windows infrastructure management
• Excellent Windows Server Administration ability Certified MCSA for Windows Server or MS IIS Administration
• Possess ITIL v3 Foundation Certification, VMWare VCP Certification or Training
• Ability to prioritize effectively and work with a sense of urgency.
• Excellent troubleshooting skills and experienced and skilled in Windows scripting
• Independent with good time management

This role provides second level (L2) technical production support in the back office (Operations Technology) division that hosts Reconciliations Application. Application reconciles core reconciliations (Nostro/Depot), Trade Validation & Control and other non-core reconciliations.

This role & responsibilities includes:

• Provide timely and efficient IT Level 2 support of the Reconciliation Application
• Opportunity to learn and troubleshoot functional domain queries in the Investment banking reconciliations processes.
• Proactively seek to minimize potential application support problems through root cause analysis and monitoring
• Understand and debug the logs and where required source code to find bugs and issues to be fixed by development teams (L3)
• Provide onsite and remote users support for multiple reconciliations instances.
• Provide off-hours support including weekend on rotation.
• Maintain effective communication to the internal/external clients to understand their application related issues/queries/problems.
• Acquire knowledge on the CS reconciliation Processes, prepare KB articles to build knowledge base.
• Managing active and open incidents to ensure proper final resolution or workaround.

Your future colleagues

Production Support is an essential function within the bank. The Ops Tech production support team provides effective structured technical support for multiple back-office applications. We are respon-sible for problem solving and root cause analysis for production issues. Support works closely with the application users, third party vendors, infrastructure teams, and other Credit Suisse groups to provide an optimal level of support.

The role will provide a long-term career path within the organization and increased future responsibilities.

We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Credit Suisse Group AG has been acquired by UBS Group AG. Credit Suisse continues its business activities as a subsidiary company of UBS Group AG, including selective hiring for experienced professionals.

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management, and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it’s our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and sup-port the diverse cultures, perspectives, skills, and experiences within our workforce.

Qualifications

We are looking for candidates with the following qualifications:

• Minimum 4+ years of IT experience in supporting Reconciliation applications in financial industry or equivalent organizations domain.
• Understanding of Nostro/Depot and Non-core reconciliation processes within a bank.
• Good hands-on technical understanding of reconciliation products like IntelliMatch, TLM or Gresham CTC.
• Ability to navigate through complex production issues and coming up with workaround/out of the box solution wherever needed.
• Ability to participate and contribute during major incidents and handle communication to users.
• Contribution towards application stability and overall improvement of batch processes in coordination with development and business teams.
• Good understanding of ITIL processes
• Multi-tasking, fast learner with excellent problem solving and analytical skills.
• Ability to explore automation opportunities.
• Understanding of Swift messages and ability to identify the issues if any with respect to message quality.
• Linux/Unix troubleshooting skills knowledge (checking logs, processes, perform system health checks, etc).
• DB knowledge [in technologies like Oracle, Sybase IQ, MS SQL] (hands on experience)
• Web/Tools related experience: XML, Control-M, Informatica or Splunk.
• Adherence to bank processes and ensuring same standards followed by team

Nice to have:

• Prior Gresham CTC IT Support experience
• Experience with monitoring tools like Osmosys, Grafana and ServiceNOW.

Personal Skills:

• Fast learner, Teammate, and positive work attitude. Take Ownership and Accountability
• Client-focused & sensitive to client needs
• Good oral and written communication skills.
• Dedication to fostering an inclusive culture and value diverse perspectives.

Responsibilities:

• Liaise with Professional Engineer on the Temporary works
• Handle of technical and engineering problems
• Daily site activities planning, preparing work breakdown, daily site operations, site coordination, monitoring and report work progress.
• Work closely with subcontractors on project progress and ensure timely work arrangements.
• Liaise with consultant and carry out site inspection.
• Able to take on PE Assigned supervision role.
• Provide guidance to supervisors in relation to construction works, ensure progress according to schedule
• Maintain quality standards, carry out site inspections and resolve technical issues on time

Requirements:

• Min Diploma / Degree in Civil Engineering or its’ equivalent
• Experience in underground civil works (tunnelling) ,Diaphragm Wall, Bore Piling is a plus
• Possess RE Registration with IES is an advantage
• Experience in LTA/MRT Project is an advantage
• Able to lead and work independently

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume. [email protected]

EA License No: 13C6305
Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Overview:

Top global hedge fund seeks a talented, energetic self-starter for a Desktop Support Engineer position. Candidate must have a minimum of 5 years’ experience supporting MS Windows Desktop/Server environments leveraging the latest tools and concepts in order to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven and have a diverse technology background with a desire to learn and become the best. A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask.

In the role of Desktop Support Engineer, the employee responsibilities will include:

· Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)

· Office 365 applications and Windows 10 operating system support

· Microsoft Active Directory and Office 365 Exchange Online management

· Citrix Cloud/Microsoft Azure VDA/VDI platform management and support

· HP Workstation, HP Thin Client, Lenovo laptop management and support

· Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration

· Mobile device (iOS, Android) support managed through MDM platform (MobileIron)

· Supporting video conferencing systems (Zoom, Neat, Poly)

· Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)

· Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)

· Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk

· Office moves and build outs

· Device inventory and asset management

· Employee onboarding/offboarding

QUALIFICATIONS & REQUIREMENTS:

In order to effectively represent the Company and communicate with clients, the employee must be someone who has:

· Minimum 5 years desktop support experience at hedge fund or investment advisor

· Exceptional customer service with strong written and oral communication skills

· Strong drive and passion for technology and self-development

· Strong problem-solving skills, high attention to detail and quick to learn both user and system environments

· Ability to work independently and multi-task

· Keen attention to detail, with commitment to follow through and follow-up

· Extensive understanding of desktop support standards and best practices including related hardware and software

· Experience supporting mobile devices

· Experience supporting remote users and troubleshooting remote VPN/VDI connections

· Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus

· Travel may be required across all office locations for coverage and/or initiatives

Don’t have all of the skills listed above? Have extra skills you think are important that we haven’t thought of? Please, let us know by applying and telling us a bit more about yourself and why you think you’re qualified!

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

• Perform daily reviews of system backups for the local site, operating servers, and network equipment, and document the findings.
• Assist network administrators in troubleshooting network connectivity, server, and VOIP issues. Additionally, support in maintaining accurate Active Directory entries for desktops.
• Provide support for the Office Suite, Outlook email applications on desktops, and other company-endorsed desktop and mobile applications.
• Resolve hardware and software issues pertaining to desktop and mobile devices.
• Provide support for production and office peripherals as required.
• Work closely with Operational Technology (OT) teams to understand system requirements and integration points.
• Assist in the design, implementation, and maintenance of OT systems.
• Troubleshoot and resolve issues related to the convergence of IT and OT technologies.
• Manage Configuration Items (CI) in the Computer Management Database (CMDB).
• Manage incident and service tickets in ServiceNow.
• Manage critical incidents and handle escalations in a professional manner.
• Monitor and report on key performance indicators (KPIs) while defining and implementing measures to optimize performance.
• Collaborate with global cross-functional teams (including IT Infrastructure and Digital HUB) to implement various IT and Digital solutions in Singapore and Malaysia.
• Actively engage with clients to comprehend their needs and advocate for IT solutions.
• Cascade IT communications to IT users at the local sites.
• Gather feedback from local management and users on IT services and provide insights to the leadership team for ongoing improvement of IT services.
• Continuously monitor operations and proactively develop enhancements to improve the overall user experience.
• Offer solutions and ideas for improvement and optimization.
• Plan and implement IT rollout projects.
• Adherence to the Company Code of Conduct.

Requirement

• Degree/Diploma in Computer Studies/Information Technology; a Bachelor’s Degree is preferred.
• Minimum 5 years of work experience in Information Technology.
• Familiarity with ITIL processes.
• Technical certifications are advantageous.
• Latest version of Windows.
• Basic configuration of PCs and laptops.
• Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.
• Server and Windows Professional and/or latest version.
• Technical knowledge of client endpoint devices and printers, software & hardware
• configuration troubleshooting, and follow-up.
• Desired knowledge in the field of Industry 4.0/IOT.Proficient in the following:
• Microsoft Office 365, One Drive, Sharepoint.
• Basic apps available on mobile devices, and setup on mobile devices.
• Experience in connecting shopfloor machines to IoT platforms is a plus.
• Ability to adapt to a changing environment and handle multiple priorities.
• Quick understanding of technical concepts and the ability to communicate them clearly in text and visuals.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref29"at"trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lai Jun Leong (Cedric)

EA Personnel Reg No: R21102891

Background

Marshal Systems Pte Ltd is a leading system integrator in the Marine and Offshore Industry. We would like to invite dynamic & highly motivated individuals to join our team as:

Service Engineer

(Communication, F&G Detection System and Control Instrumentation)

Responsibility:

• Attend site surveys when necessary to propose suitable solution to meet client's requirement.
• Electrical Installation supervision experience (electrical cable, DB and equipment installation).
• Provide service and commissioning the company's Fire & Gas detection system, Control and Instrumentation products and services.
• Promote company's products via the provision of professional and quality services.
• Ensure customer's satisfaction via the provision of prompt and efficient services to minimise the impact of company's products downtime on Customer's business operations.
• Engineering activities to ensure that services are carried out with minimum impact on company's business revenue.
• Ensure that customer requirements are adequately conveyed to the Service Manager.
• Provide guidance/ assist Service/Commissioning Engineers on service related tasks.
• Prepare service plan, identify, and recommend business opportunities to Service Manager.
• Prepare servicer reports upon job completion regarding the work, man-hour, spares.
• Ensure to work according to safety regulations.

Requirements

• Degree/ Diploma/ NITEC in Electrical & Eletcronics Engineering or related discipline.
• Minimum 2-3 years hands-on experience in service/commissioning of the following system: Fire & Gas detection system, software programming such as PLC, SCADA, HMI, etc
• Must be customer focused with the ability to effectively manage relationships with customers.
• Required to travek overseas onshore/offshore in short notice for service/commissioning/modification/upgrading of company supplied system.

• Provide face-to-face or remote customer support across all end user IT services
• Apply technical knowledge to support end users for corporate desktop, laptop, mobile devices as well as network services, email services, etc.
• Install, upgrade, support and troubleshoot Windows Operating Systems and applications such as Microsoft Office or any other authorized desktop applications.
• Troubleshoot and perform hardware break-fix on computers, or follow up warranty process accordingly
• Deliver and maintain first-class customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.
• Provide ideas and solutions to prevent problems and incidents from reoccurring that impact client computing support and overall employee productivity.
• Perform analysis and support of functional or corporate deployed services using problem solving techniques and root cause analysis concepts.

Job Requirements:

• Diploma or Degree in IT discipline or equivalent
• 1 to 2 years' experience in IT Deskside support, all kinds of PC Software and Hardware troubleshooting.
• Good support knowledge in MS Windows OS and Office Suite products
• Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems
• Able to work in fast moving and demanding environment
• Multitasked and process oriented

Location: Depot Close (Queenstown area)

Working hours: 8.30am to 5.30pm (Monday to Friday)

Salary: $2800 - $3400

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon.

Career Highlights:

• Good career advancement opportunities
• Competitive compensation benefits
• Company’s transport available.

Job Description:

• Provide technical support for JD Edwards EnterpriseOne applications, troubleshooting issues and ensuring system availability and performance.
• Collaborate with cross-functional teams to analyze, configure, and implement system enhancements and upgrades.
• Conduct regular system maintenance, including patching, updates, and monitoring system health.
• Offer end-user training and create documentation to facilitate efficient use of JDE applications.
• Respond promptly to user queries, identifying root causes and implementing solutions in a timely manner.
• Participate in the development and execution of test plans for system changes and enhancements.
• Maintain compliance with security standards, ensuring data integrity and confidentiality within the JDE environment.
• Proactively identify opportunities to streamline processes and optimize system performance.

Job Requirements:

• BSc Computer science or similar
• At least 3 years of working experience in providing applications/system support for JD Edwards.
• Working hours: 5 days (Mon-Fri: 8am to 5.30pm)

We are looking for proactive marine service engineer who are familiar with 2-Stroke & 4-Stroke Engines, Engine Components Overhaul and maintenance, general mechanical dismantling and assembly works.

Job Description:

• Inspect, diagnose and troubleshoot and carryout repair, maintenance or reconditioning of marine engines 2 & 4 Stroke Main/Aux Engines, Crankshaft & Camshaft Replacement and other onboard machinery.
• Carry out removal and installation work onboard vessels and general servicing and repair in the workshop.
• Delegate the job to the relevant team members and adhere closely to the projected repair and manpower plan.
• Lead a team of service technicians and plan, organize and execute repairs, maintenance and reconditioning jobs onboard the vessels in shipyards, ports, anchorage or voyage and offshore.
• Take the necessary measurements and readings to provide a repair plan, estimated repair time, consumables, and raw materials required for the job.
• Keep accurate records of all repair and maintenance work performed on the engine, including any parts replaced or repaired.
• Hands on work in rectification of defects and maintenance of mechanical or diesel components.
• Interact with customers during the work execution.
• Perform internal and external progress status up-dates of the assigned work.
• Assist with the development and implementation of service procedures and policies.
• Monitor service performance metrics and work with the team to identify areas for improvement.
• Conduct training and development programs for technician to increase knowledge and skills in the field.
• Strictly adhere to safe work procedures and applicable laws, rules and regulations.
• Follow safety procedures and use proper protective equipment when working with engines and other equipment.
• Proactively consulting, advising, and promoting available PMax service and products to customer.
• Ensuring an adequate level of cleanliness, maintenance of tools and equipment in the workshop.
• Accomplish all tasks as appropriately assigned or requested.

Requirements:

• Diploma/Degree in Mechanical, Marine or Engineering related field.
• At least 5 years relevant experience within the engine overhaul industry.
• Be able to work on board vessel's engine room environment, Shipyards, Anchorage etc and travel overseas for assignments.
• Excellent technical knowledge and problem-solving skills.
• Possess positive and responsible attitude towards work.
• Able to work with other specialists of the same or lower skill level and successfully complete projects.
• Ability to work independently and minimal supervision.
• Ability to create internal and external work reports.
• Able to do overtime and work during weekends and public holidays for urgent repair jobs.
• Salary will commensurate according to experience & qualifications.

Additional Information:

• 5 days’ work week
• Transport provided from Choa Chu Kang and Pioneer MRT and vice-versa.
• Variable bonus and better medical benefits.
• Career growth & learning opportunity.

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability. We regret that only shortlisted candidates will be notified.

• Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
• Provide user data and application recovery
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Provide VIP support
• Resolve and update incidents with in SLA and also update stakeholders for P1 cases
• Update KB with solution provided

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.