Total 30 support advisor job vacancies in Customer Service category in d11 novena thomson watten estate

St Joseph’s Institution International is a Catholic and Lasallian school that provides a quality international education to a diverse student body, rooted in the community of Singapore. We are seeking a dynamic, experienced, conscientious and proactive individual to join us as:

Support Specialist

The support specialist is a generalist role responsible for providing day-to-day, first-line support to school’s laptops, PCs, printers, school audio visual and related peripherals. This support is essential to ensuring that the school ICT operations run smoothly so that the school has the best environment for supporting teaching and learning. Some of the more important tasks of the support specialist include:

1. Manning the helpdesk system to provide support to staff and students

2. Provisioning and de-provisioning of new staff and students into the school systems

3. Ensuring school ICT assets are in optimal working condition

4. Providing ICT support to school events

Responsibilities

• Working under the guidance of the Lead Support Specialist to provide an effective ICT support service for all staff and students
• Provisioning, maintaining and supporting laptops, mobile devices, audio visual and peripherals used for supporting teaching and learning within the school
• Providing day-to-day first level support to staff and students with regards to user accounts, email passwords, hardware and software issues, installs, etc
• Providing technical first-level support of classroom and office devices and peripherals such as AV, Basic troubleshooting of Wi-Fi issues, IP Phones, Printers
• Communicating to staff/users through a series of actions either face to face, over the telephone or remote support to help set up systems or resolve issues
• Checking the operation of the school systems and reporting any equipment in need of repair or upgrade to ensure the equipment are in good condition
• Liaising with the external contractor/or equipment suppliers in the event of technical issues which require specialist support/repair/replacement of devices and equipment
• Work continuously on a task until completion (or referral to third parties, if needed)
• Logging of all calls to the Helpdesk ticketing system via phone and email and ensuring all issues logged are seen through resolution
• Assisting with administering the on-boarding and off-boarding process for staff/teachers
• Assisting with administering the file and print infrastructure
• Assisting with administering and managing the telephone system
• Assisting and administering the school’s devices inventory and decommissioning process
• Responding in a timely manner to service issues and requests. This may include attending school functions as appropriate to provide technical support
• Staying current with end user computing best practices
• Mastering the use of imaging and mobile device management products and solutions to provision school owned laptops and iPads
• Providing relevant user support and training
• Follow up on helpdesk queries, tickets, referring to colleagues as required
• Undertaking any other duties assigned by the Lead Support Specialist

Requirements:

Fresh IT Diploma graduate are welcome to apply

• Experience supporting Windows OS, iOS, Mac OS and ChromeBook.
• Experience with using the Jamf mobile device management (MDM) solution will be an advantage
• Basic knowledge in IT network to support school’s requirements
• Basic knowledge in deploying endpoint protection on school devices will be an advantage
• Basic knowledge in troubleshooting IT hardware such as printers, PCs, laptops, projectors etc
• Basic knowledge in setting up multimedia and AV equipment will be an advantage
• Service-oriented individual with strong communication and interpersonal skills
• Ability to adapt to the working environment quickly and take it positively
• Good verbal and written communication skills are essential
• Team player that is able to work collaboratively and effectively

Qualifications

• Min Diploma in Information Technology
• CompTIA A+ Certification or equivalent
• Good references on request

Working hours: 7.45 am to 4.45 pm, Monday to Friday, plus occasional staff meetings and training. Some weekend or late-night duties are expected to support maintenance, installations or upgrades in non-business hours.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please visit our website at https://www.sji-international.com.sg/about/employment for more details.

Interested parties please apply via mycareersfuture or JobStreet.

Only Singaporeans need apply.

We regret that only shortlisted candidates will be notified.

OPERATIONS

General Office Administration and Operations

• Provide administrative and logistics support
• Responsible for managing the premise cleaning services and ensuring premise tidiness
• Support ground operations (e.g. registration, assist in moving supplies) and compliance with health monitoring
• Receive and inspect incoming goods
• Top-up medical items in wards and stores
• Updating of store records
• Make requisitions for replenishment to maintain stocks at optimal level in accordance with established company procedures

Facilities Management

• Administer preventive maintenance programs
• Oversee maintenance and upkeep of all items and assets related to facility management and housekeeping, including supervision of contractors

Workplace Safety and Health

• Coordinate the Workplace Safety and Health (WSH) team and keep record of incident reports
• Implement safety regulations and precautions and ensure that staff are briefed and prepared for emergency and rescue operations
• Corrdinate with Fire Safety Manager on staff induction in fire safety and evacuation procedures

Responsibilities:

• Provide administrative support to the trading department, ensuring smooth operations.
• Assist with market analysis, preparation of reports, and presentations for the department.
• Prepare and execute commercial contracts, including trading, hedging, and shipping agreements.
• Ensure the accuracy and proper maintenance of contracts and documents in a systematic database.
• Monitor, manage, and provide summary reports on the status and performance of commercial trades.
• Liaise with internal and external parties to resolve contract-related disputes and disagreements.
• Assist with ad hoc projects and tasks as assigned by the trading department.

Requirements:

• Degree in Business, Finance or Maritime Studies, or Diploma with at least 2 years experience in oil trading industry
• Proficient in Microsoft office applications
• Excellent communication skills.

Queenie Chua

R24125459

Responsibities

• Assist in setting up the vessel maintenance system for new addition vessels to the fleet and existing vessels.
• Help to update the vessels maintenance system within the fleet vessels.
• Assist to complete for Request for change (RFC) from vessels an office in time.
• Check/find correct info in Maker's Drawing/ Manual of specific equipment if needed to update/ admend in the system.
• Assist and support the organization to succeed with our maintenance strategy.

Requirement:

• Experience working with vessel maintenance system.
• Presvious experience as a marine engineer or deck officer is advantage.
• Excellent verbal and written communication skill in English.

Clarence Khoh

R1552376

Contract period:

• 2 Years - (1 March 2025 to 28 Feb 2027)

Deployment:

• Mondays to Fridays: 6.30am to 4pm, inclusive of 1hr lunch break (42.5 hours work week).
• Service not required on Saturdays, Sundays and gazetted public holidays.

Scope of Works:

The main job responsibility is supporting school Operations in overseeing facilities maintenance, logistic support to school activities and escorting of contractors working within school compound. You will be working as a member of School Operations Team under the management of School Operations Manager.

Key responsibilities include:

1. Maintaining general cleanliness of school compound, meeting rooms, offices, staff rooms and classrooms which includes, floor sweeping, mopping, clearing of rubbish, wiping and arranging of tables and chairs.
2. Operating and maintaining general cleanliness and serviceability of school equipment i.e. air purifiers, standing fans, Fire Extinguishers etc.
3. Support by providing & preparing all logistical arrangement for school events and activities including carrying and arranging furniture & equipment.
4. Simple administrative and office work like distributing items to various classrooms.
5. Escorting contractors working in school compound i.e. Pest Control, Building works & repair, Aircon maintenance servicing & electrical work.
6. Assist in the maintenance of school Facilities i.e. Receive faults/damage report from teachers, co-ordinate with TC for repair, monitoring repair progress and ensure safety measures are in place during maintenance.
7. Assist in the day to day operations and functions of the school as directed by School Leaders; Administrations & Operations Managers.

Immediate 1 yr project renewable assignment for Singaporean to join as Privileged Access Management Support Engineer

You shall join a team of engineers and operations specialists in the support of DBS’ enterprise privileged access management infrastructure and operations. He/She will be responsible for the end to end design, deployment, operations and development of the bank’s privileged access management framework, infrastructure and processes.

Key responsibilities

• Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
• Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privileged accounts and passwords.

Requirements

• 5+ Years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.
• Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.
• Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.
• Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.
• Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.
• Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.
• Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.
• Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.

Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices

Professional Roles

• Train, coach and assess students and employees with special needs on-site to meet industrial standards and requirements of the nursing homes incorporating Work-readiness Skills and Work Habits – hard and soft skills.
• Support students and employees in integrating in workplace environment, including managing relationships with co-workers and supervisors
• Facilitate and support the implementation, review of the vocational education curriculum to enable students and employees with special needs to achieve competencies in both hard and soft skills.
• Preparing documents, reports and other communication materials, where necessary, for the purpose of communicating information to parents, documenting site observations or incidence reporting
• Monitor students and employees with special needs’ performance using CATs (Continuous Assessment Tools) and SWPs (Standard Work Performance)
• Provide on-site training/supervision as and when needed.
• Work with stakeholders that include trainees, their families, Professional Partners, Allied Professional, Job Coaches, instructors, alumni service team and Reporting Officers

Clinical Care

• Assist the nursing team in the delivery of nursing care to the residents by students and employees with special needs in the nursing homes.
• Assist the therapy team in the delivery of the therapeutic activities to the residents by students and employees with special needs in the nursing homes.
• Help to maintain a clean, safe and neat environment for the residents by students and employees with special needs in the nursing home.

Administration

• Provide administrative support for training and development activities under SG Enable
• Participating in meetings and trainings to develop relevant knowledge and skills
• Maintain confidentially in all aspects of participants, staff and organisation information
• Other duties as assigned by Care Programme Executive and/or Administrator

Pre-requisites

• A Diploma or GCE A level qualification
• Able to travel to offsite work locations, i.e. employer work sites, with possibility of more than one location a day
• Possess effective communication skills as required to communicate with external employers and workplace co-workers
• Strong organizational skills with strong detail orientation
• Ability to work in a fast paced, dynamic and challenging work environment
• Desire to learn about Autism and the passion to help special needs students/adults
• Proficiency in Microsoft Office applications

• Good knowledge of school systems such as School/Student Information Management System (SIMS), Content Management System (Joomla, Drupal), and Learning Management System (Moodle)
• Handle internal mailbox relating to issues on applications coming from internal counterparts such as teachers, administrators, students, etc.
• Able to read and understand issues and escalate to relevant channels and L2 application support
• Diagnose, troubleshoot, and resolve application issues
• Plan and gather new requirements from stakeholders and write the Business Requirements Document (BRD) and work with the vendors to develop the solutions
• A responsible individual who will hold self-accountable to follow through issues
• Good written English that can effectively communicate the resolution back to the requestor
• Work in a School environment
• This is a temporary job, to stand in for a full-time staff who is going on maternity leave from 13 Jan - 31 Jan 2025

Job Highlights

• Carrer Path Leadership
• Managerial Growth and Development
• Positive Leadership Traits

Job Description

We are looking for dedicated Client Support Administrators. Available immediately or within short notice preferred. Training will be provided.

Working Hours:

· Monday to Friday

Full – Time Employment

· Leave entitlement

· Medical coverage yearly

· AWS – after a year of completion

· Increment based on performance review

· Others: Time-off and Wellness Benefits

· Opportunities for advanced career development / training

Other information about Company

· Conducive and Fast-paced work environment

· Considerable work-life balance

· Performance based bonus packages

· Opportunities for enhanced learning

· Friendly work culture

Job Scope

· Responsible for all aspects of sales documentations (quotations/purchase orders/ sales orders / invoices).

· Submitting offers, collection of overdue, ensuring timely deliveries, ensure post sales services are offered.

· Service existing accounts, obtain new orders and organizing daily work schedule.

Required Qualifications

· 1 years working experience

· Must be PC literate and well versed in MS Excel, Word

· Technical / Mechanical knowledge would be advantageous

(Training will be provided for non-experienced candidates)

Other Requirements

· Candidate should be able to work independently in a fast-paced environment

· Should be a fast learner with a strong ability to multitask

· Candidate should be customer oriented.

· Have a kind disposition and be a good team player.

· Preferably staying in the Northern area.

Job Type: Full-time

Benefits:

• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• 13th month salary

• Performance bonus

Additional Information

Career Level

Senior Executive

Qualification

Primary/Secondary School/O Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

Services, Customer Service

Company Overview

Key Solutions Group is an international specialist providing a broad range of products and services for the test and measuring equipment market.

Comprehensive experience in dynamic asset management and process optimization, supplementing engineering technical services, verification, calibration and multi-brand capability for repair and preventive maintenance programs of test, measuring and monitoring technology.

KSPL Group offers its expertise in Cleanroom Contamination Monitoring & Measuring, Indoor Airborne Quality, Airborne Sterilization & Purification and Fluid Aerodynamic Solutions.

KSPL Group develops and deploys a comprehensive, innovative and integrated suite of products and services to deliver the most trusted reliable and environmentally responsible solutions for all industries.

Our supplies and services include operational, automation and consumables, customize engineering works and fabrication, precision test measuring instrumentation, repair and calibration, equipment management services and developing new technologies for our clients, providing precision and accuracy to our customers every step of the way in your process is KEY to our business.

Seeking Singaporean to join as LCS Support Analyst (Banking) to provide 24/7 application support in a rotational shift environment. The ideal candidate will have hands-on experience in troubleshooting, incident management, and production support for enterprise-level applications, preferably in banking or anti-money laundering domains.

You should possessed min 2 years working as Application support role for Enterprise Level applications running on full stack preferably in Java, Spring-boot, Microservices.

Training will be provided to the incumbent for the rest of skillset needed in this project.

• You should possessed hands on work experience on Linux/Unix/Windows environments and scripting.
• You should possessed Hands-on experience with SQL Server/Oracle databases and SQL programming.
• Willing to work on the below shift hours as per project schedule

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

Responsibilities:

• Maintain and develop good rapport with customers
• Work closely with sales team
• Generate Sales Reports for Company
• Check and update spare parts inventory
• Receive and record incoming shipment
• Allocation of spare parts to designated location
• Prepare shipping documentation and arrange delivery with courier companies
• Advise tracking details to customers accordingly

Requirements:

• Diploma or Degree in any discipline
• Min 2 years of working experience
• Positive, can do attitude
• Technical background will be an advantage
• Team Player

Queenie Chua

R24125459

Key Responsibilities:

Level 1 Support (Basic Troubleshooting and User Support):

• Provide first-line support for Microsoft Dynamics 365 (CRM) users via email, phone, or ticketing system.
• Troubleshoot basic user-reported issues, including login problems, permissions, and user interface errors.
• Assist with password resets, user account management, and basic configuration issues.
• Create and manage support tickets in the service management tool (e.g., ServiceNow, Jira, ManageEngine).
• Escalate complex issues to Level 2 to external vendors and identify the root cause problems, work with vendors and response within the agreed SLA.
• Conduct routine health checks to ensure the proper functioning of the platform.
• Provide training to users on new features, system updates, or best practices.

Level 2 Support (Advanced Troubleshooting and Configuration):

• Investigate and resolve more complex issues related to Dynamics 365 customizations, configurations, workflows, and data integrations.
• Perform root cause analysis for system errors, performance issues, or failed integrations.
• Handle troubleshooting of Dynamics 365 plugins, workflows, business rules, and custom entities.
• Manage system configurations, including user roles, security roles, permissions, and business units.
• Support data migration, data imports/exports, and resolve issues related to data integrity.
• Assist with the configuration and customization of Dynamics 365 entities, forms, and views to meet business needs.
• Analyze and resolve integration (API) issues with other third-party applications (e.g. HR, Hubspot, legacy systems) or internal systems.
• Collaborate with the development team on custom plugins, scripts, or business logic.
• Perform testing and validation on Dynamics 365 customizations or updates before deploying changes to production.
• Document and maintain troubleshooting steps, known issues, and common resolutions for team knowledge base.

Key Skills & Requirements

Technical Skills:

• Proficiency in Microsoft Dynamics 365 CRM applications (Sales, Customer Service, Field Service, Marketing, etc.).
• Experience with customizations including entity creation, form design, views, dashboards, and business rules.
• Familiarity with Power Automate, Power BI, and PowerApps for automation and reporting.
• Basic knowledge of JavaScript for form customizations and client-side scripting.
• Familiarity with SQL and Advanced Find queries for reporting and troubleshooting.
• Experience with data imports/exports and data integrity issues.
• Understanding of Microsoft Azure and cloud-based deployments of Dynamics 365.
• Ability to troubleshoot Dynamics 365 system performance and user experience issues.

Experience:

• 1-3 years of experience in Microsoft Dynamics 365 support or administration (for L1).
• 3-5 years of experience in Dynamics 365 administration, customization, or technical support (for L2).
• Experience supporting CRM or ERP solutions is a plus.
• Familiarity with integration tools such as Azure Logic Apps is a plus.
• Experience with Power Platform (Power Automate, Power BI) is highly desirable.

Soft Skills:

• Strong problem-solving skills with the ability to analyze complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to communicate technical information to non-technical users.
• Ability to work under pressure and prioritize multiple tasks effectively.
• Strong attention to detail and a customer-oriented approach to service.
• Ability to work independently as well as collaboratively in a team environment.
• Good organizational and documentation skills.

[Order Number: 763643]

Training Provided

Responsibilities

• Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)
• Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up
• Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary
• Contribute and maintain a knowledge base of frequently asked questions and solutions.
• Vendor coordination for customer onsite support when necessary
• Adhere to data centre routine and security procedures
• Working in a rotating shift schedule to ensure 24x7 coverage
• Any other ad hoc duties assigned

Requirements

• Candidate must possess at least a Diploma in IT or any other related field
• Knowledge of IT infrastructure and networking concepts

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Lim Lai Xin
EA Personnel Reg. no.: R2197913
EA License no.: 07C5771

DSC Clinic (31 Kelantan Lane), our outpatient clinic for the diagnosis, treatment and control of STI in Singapore.

Roles and Responsibilities

• Attend to caller’s enquiries and answer basic STI related queries

• Provide relevant service information to callers

• Ensure basic telephone standards are adhered to

• Assist in appointment booking via phone calls, email/online and referrals from other healthcare institutions

• Monitors appointment bookings and ensures an even distribution of appointments

• Assists in registration, billing and appointments booking of patients at the Public Clinic

Job Requirements

• GCE 'N' Level and above

• At least 1 year of call centre work experience

• Good communication skills, typing and computer skills.

• Excellent career progression structure
• Opportunities for professional development
• Good overall company benefits

As a Customer Support Assistant, you will be responsible for the following duties:

• Support the Customer Support Representative team
• Handle quote processing and customer order entry.
• Retrieve shipping documents and certificates from the system and promptly email them to customers.
• Retrieve and distribute invoices and Statements of Account from the system via email to customers and other Regional Sales Managers upon request.
• Keep track of urgent orders, providing customers with updates on their status and shipping details.
• Respond to Requests for Quotations (RFQs) received through the customer portal as necessary.
• Upload order confirmations and tax invoices to customers' portals.
  Assist in managing the Customer Service and mailboxes by rostering duty with other
• Customer Support Representative
• Support with miscellaneous administrative tasks, including ordering office supplies and stationery.
• Perform additional duties as directed by the Customer Support Manager and Director.

Requirements:

• Possess a Diploma or GCE O Levels minimally
• Possess at least 2 years of experience working experience
• Fluency in Mandarin is essential for communicating effectively with partners in China
  

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email
Email Address: [email protected]

We regret to inform that only shortlisted candidates will be notified

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777

Responsibilities:

• To assist in all classes at the Centre
• To assist the class teachers in preparation, follow-up and teaching
• To assist in course preparation
• To supervise informal activities
• Other adhoc duties

Requirements:

• Full time position (Mon - Fri)
• Working hours: 8 am to 5.30 pm
• Min 5 'O' levels with at least B4 in English
• Excellent spoken and written English
• Early childhood experience will have an added advantage
• Positive, energetic and a good team player
• Those undergoing training may apply

Customer Support:

- Provide daily customer support for the cloud computing power platform, including but not limited to responding to user inquiries in both English and Chinese via Telegram, Email, and other channels.

- Address and resolve customer issues, ensuring high levels of customer satisfaction through effective communication and problem-solving.

Issue Feedback and Tracking:

- Collect, organize, and track user feedback and issues related to the daily use of the cloud computing power platform.

- Collaborate with the product and technical teams to ensure timely resolution of reported issues.

Product Usage and Feedback:

- Assist users with the daily use of the cloud computing power platform, providing guidance and support as needed.

- Gather user feedback on the platform and its features, and report this feedback to the product team for continuous improvement.

Documentation and Reporting:

- Maintain accurate records of customer interactions and support activities.

- Prepare regular reports on customer support metrics and issue resolution status.

Requirements:

- Minimum of 1 year of experience in customer support or a related field.

- Proficient in both English and Chinese, with excellent verbal and written communication skills.

- Strong problem-solving skills and the ability to handle multiple tasks simultaneously.

- Detail-oriented with strong organizational skills.

- Experience in the cryptocurrency or cloud computing industry is a plus.

Responsibilities:

• Input or update information into trading system
• Filing/ Document Management
• Administrative support to the trading department
• Assist with market analysis, reports and presentations
• Prepare and execute commercial contracts and relevant documents
• Perform other ad-hoc duties assigned

Requirements:

• Diploma in Business, Finance or Maritime Studies
• 2 years’ experience in oil trading industry
• Proficient in Microsoft office applications
• Excellent communication skills.

Emma

R1217919

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

You will be responsible for assisting in various operational activities, including vendor management, inventory management, procurement support, and facilities coordination. Additionally, you will provide basic desktop support to end-users and collaborate with the IT team to ensure that desktop systems are maintained and updated with the latest software patches and security measures.

The broad area of your responsibilities include:

• Assist in various operational activities, including vendor management, inventory management, procurement support, and facilities coordination.
• Provide basic desktop support to end-users, addressing minor hardware and software issues promptly.
• Collaborate with the IT team to ensure desktop systems are up-to-date with the latest software patches and security measures.
• Serve as a primary point of contact for end-users seeking assistance with desktop-related technical issues.
• Maintain operational user guides and accurate records of desktop hardware inventory and software licenses.
• Assist in procurement and asset management processes related to desktop technology.
• Contribute to the development and enhancement of operational processes involving desktop technology.

What we are looking for

• Relevant experience in desktop support and operational coordination.
• Familiarity with desktop hardware, operating systems, and common software applications.
• Good troubleshooting skills for resolving hardware and software issues.
• Good communication skills for interactions with end-users and IT teams.
• Eagerness to learn new technologies and tools in desktop support.
• Proficiency in Microsoft Office suite, particularly advanced Excel skills.
• Exposure to IT service management or automation (RPA, Python) is advantageous.
• Seniority of appointment will commensurate with relevant work experience

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training where you can hone your skills in the evolving technology landscape
• Promotion opportunities through your capability and on the job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model where you can work remotely up to 50% of the time
• A productive yet growth-oriented workplace with flexible dress code where you are empowered to decide your appropriate outfit for the day
• Comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position

The Director of Patient Support Services (PSS) is responsible for the overall management and performance of the hospital patient support services. You will oversee all areas, including business office, patient service centre, customer experience and medical records office. Your strategic vision, operational expertise, and commitment to customer experience will be instrumental in ensuring patients receive timely access to the services they need, while optimizing hospital capacity and revenue.

Leadership & Management

1. Provide leadership to a team of HODs and BU leads in the patient support services, including business office, patient service centre, customer experience and medical records office.
2. Develop and implement effective policies and procedures for all departments under the patient support service.

Operations

1. Oversee the patient billing and collection process, ensuring accurate and timely claim submission and revenue collection.
2. Create and implement efficient protocols for patient admission, registration, and bed assignment.
3. Develop and implement best practices for admissions, ensuring smooth transitions for patients across all service lines including management of bed capacity, effectively communicating bed availability to relevant department staff.
4. Collaborate with clinical and non-clinical departments to identify patient journey friction points.
5. Analyze data and prepare reports to provide insights to hospital leadership.

System & Technology

1. Implement and manage revenue cycle management strategies to optimize financial performance.
2. Negotiate contracts with third-party payers and manage payer relationships. Maintain clear and effective communication with hospital leadership, other departments, and external stakeholders.
3. Evaluate and implement new financial and billing software and technology solutions.
4. Ensure the continued accuracy and integrity of patient data within the admissions and business system.
5. Evaluate and implement new admissions solutions and drive paperless & cashless initiative during admission and billing at business office.

Patient Feedback and Advocacy

1. Identify trends and common themes in patient feedback to pinpoint areas for improvement.
2. Advocate for patient needs and concerns to various hospital departments and leadership.
3. Develop and implement service recovery plans to address patient complaints and dissatisfaction.
4. Oversees the development of Thomson Touch programme to ensure consistency and standards in our service delivery.

Medical Records Management

1. Management of patient health records, ensuring compliance with relevant regulations, and facilitating the efficient flow of health information within the organization
2. Oversee the implementation and maintenance of health information systems, electronic medical records (EMR), and other technologies to optimize record-keeping processes.
3. Conduct regular audits to identify and rectify any discrepancies.

Others

1. Any other task as assigned.

Requirements

• Degree with at least 10 years of relevant working experience.
• Good knowledge in both front-end and back-end support services.
• Demonstrate critical thinking abilities and strong problem solving skill.
• Effective communication skill including the ability to express the technical concept clearly and concisely to senior management and stakeholders.
• Good relation management skills with the ability to influence decision making.
• Strong people management skills, proactive and service orientated.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

You will be responsible for assisting in various operational activities, including vendor management, inventory management, procurement support, and facilities coordination. Additionally, you will provide basic desktop support to end-users and collaborate with the IT team to ensure that desktop systems are maintained and updated with the latest software patches and security measures.

The broad area of your responsibilities include:

• Assist in various operational activities, including vendor management, inventory management, procurement support, and facilities coordination.
• Provide basic desktop support to end-users, addressing minor hardware and software issues promptly.
• Collaborate with the IT team to ensure desktop systems are up-to-date with the latest software patches and security measures.
• Serve as a primary point of contact for end-users seeking assistance with desktop-related technical issues.
• Maintain operational user guides and accurate records of desktop hardware inventory and software licenses.
• Assist in procurement and asset management processes related to desktop technology.
• Contribute to the development and enhancement of operational processes involving desktop technology.

What we are looking for

• Relevant experience in desktop support and operational coordination.
• Familiarity with desktop hardware, operating systems, and common software applications.
• Good troubleshooting skills for resolving hardware and software issues.
• Good communication skills for interactions with end-users and IT teams.
• Eagerness to learn new technologies and tools in desktop support.
• Proficiency in Microsoft Office suite, particularly advanced Excel skills.
• Exposure to IT service management or automation (RPA, Python) is advantageous.
• Seniority of appointment will commensurate with relevant work experience

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training where you can hone your skills in the evolving technology landscape
• Promotion opportunities through your capability and on the job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model where you can work remotely up to 50% of the time
• A productive yet growth-oriented workplace with flexible dress code where you are empowered to decide your appropriate outfit for the day
• Comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position

To be successful in this role, you need to have a service mindset and the will to go beyond your job description.

This role reports to the Executive Director, Finance & Administration. Your key role is to ensure that overall well-being of the Company’s administrative processes and your major duties include: managing all corporate travel requirements, ensuring the timely consolidation & submission of expense reports, managing the cost-effectiveness of OEM procurement and supplies and managing the use of office facilities for Board and Management meetings.

MAIN RESPONSIBILITIES

Corporate Travel Requirements

• Seek out the most cost-effective travel arrangement for all corporate travels, including the booking of air tickets, accommodation, land transfer, and necessary visa application;
• Familiar with the latest rules and regulations in relation to overseas travel and provide timely advice to our office travellers;
• Prepare and submit expense claims relating to all travel arrangements to Executive Director for approval.

Office Administration

1. Managing the calendar and schedules for Chairman and Executive Directors.
2. Familiar with the booking requirements for golf courses as well as entertainment suggestions for Management as required.
3. Responsible for the overall administrative requirements of the office:

• setting up conference rooms for the purpose of Board meetings and/or corporate meetings with external and internal parties;
• setting up online Zoom meetings and/or other forms of online conferencing requirements such as video-conferencing, etc.; coordinating all resource requirements for in-house training and meetings;
• attending to phone enquiries and all local and overseas mails; procurement of office equipment & machines (OEM) and supplies and upkeeping the pantry requirements.

Other Duties

• Work closely with HR & Admin department to provide administrative support as required.
• Attend to any other administrative matters as assigned by Management and/or immediate supervisor.

Requirements:

• Attained at least a Diploma in Administration or similar qualifications.
• At least 3 years of experience in office administration, including familiar with corporate travel formalities and requirements.
• Must be proficient in written and conversational English and Mandarin (an added advantage)

(No quota for work pass)

We are looking for candidates that are looking for IT job.

Job scope as follow for the candidate:

• Provide technical support to ensure the smooth operation of PCs / NB/ Servers/Network switch/Router/Firewall/ printer through regular maintenance & housekeeping.
• Job also include diagnosing and resolving of hardware and software problems, installing software and new applications as well as providing advice and assistance to users.
• Willing to learn & responsible

• Industry/ Organization Type: Logistics/ Freight Forwarding
• Position Title: Inside Sales Support
• Working Location: Novena
• Working Hours: 5 days (Mon-Fri, 9:00am - 6:00pm)
• Salary Package: Basic Salary + AWS
• Duration: Permanent Role

Inside Sales Job Responsibilities:

• Prospect, source opportunity through research, leads, prospective listing to grow new customer base and nurture existing customer relationships via cold-calling
• Deliver consistent high-quality customer services by possessing customer focus attitude, with the ability to recommend an appropriate solution and creating value
• Collaborate and coordinate with internal stakeholders to develop and improve customer’s experience
• Increase customer base and revenue through awareness of local market trends and intelligence
• Complete and update daily reporting in a timely and accurate manner
• Other ad-hoc duties as required

Inside Sales Qualifications / Skills:

• 1 to 2 years’ experience in Freight Forwarding, Logistics and Supply Chain industry.
• Strong organizational skills with the ability to multi-task.
• Proven experience as an administrative assistant, virtual and/or office admin assistant.
• Ability to analyze situations and make appropriate decisions.
• Excellent sense of work prioritization.
• Self-motivated and ability to work under pressure.
• Ability to set and maintain high standard of work quality.
• Meticulous in carrying out duties and tasks.
• Ability to proactively identify issues and recommend resolutions or improve ways of doing things.

To apply now, please send your resume to [email protected]

Job Description & Requirements

1 . Job Title - IT Engineer

Job Description & Requirements

Job Description & Requirements·

1. Involve in Programming, Scheduling, and Progress tracking of the company PC and serves status·

2. Support Office Staffs on the Office Networrk/PC Hardware status and prepare monthly and weekly reports of the IT matter·

3. To develop, monitor, and review equipment of the Officeand Project sites require for IT Hardware and soft ware matter·

4. To perform monthly/weekly/daily project progress reporting activities·

5. To monitor the Status of the IT Hardware and Soft Ware and Update the management for any schedule variances·

6. Act as a point of contact and communicate project status to all participants in regard to IT matter·

7. Any other ad-hoc assignment being assigned from Superior·

8. Handle all Admin matter for the Office.

Requirements:·

1. Diploma or Professional Certificate in IT / NetWorking/Engineering or equivalent.·

2. Min 3 years experience in similar experience.

3. Excellent communication and presentation skills.·

4. Knowledge of Office management.·