Customer Support Specialist

• Working Days: 5 days Monday – Friday
• Working Hours: | 9am – 6pm
• Location: Pioneer
• Salary: $2,600 – $3,000 + $200 Transport Allowance

Job Description:

Warehouse operation management

• To manage inbound and outbound cargos and operation activities.
• To be responsible for maintaining acceptable and accurate inventory levels.
• To communicate and coordinate with warehouse operation team according to customer requirements.
• Handle Transportation arrangement and co-ordinations.

Team management

• Support Team work on daily reporting such as inventory report, warehouse and distribution tracking report.
• Work on monthly billing report for transportation and warehouse customers and do system invoicing.
• Communication with customer to receive orders and enhance customer satisfaction.
• Willing to take challenges and work offsite for different projects in the future.

Quality control and continuous improvement

• To assist with warehouse team leader/Manager for quality control and continuous improvement.
• To propose to warehouse team leader on continuous improvement schemes.
• To conduct the cost saving within the team.
• Monitor bonded (duty unpaid) cargoes, tally inventory with Singapore custom record.
• Monitoring products inventory and make sure the accuracy between physical stocks and system quantity.

Job Requirements:

• Diploma in Logistic Management / Supply Chain / Business Management.
• Minimum 2 years’ experience working in a warehouse environment preferably in a logistics, freight forwarding or related industry.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Responsibilites

• Record vital signs, assist in wound dressing, perform blood glucose testing and specimens collection, assist patients with general hygiene and in other nursing procedures as required
• Perform admission, transfer and discharge of patients
• Support patients who require ADLs along with nursing team
• Engage patients and visitors to understand their needs
• Perform ward administration work such as coordination of various services, inventory management, and participate in quality improvement initiatives
• Other ad hoc duties assigned

Requirements

• Minimum GCE 'O' Levels
• Able to commit for at least 6 months for temporary roles
• Able to perform 2 or 3 rotating shift is an added advantage
• Renewable / convertible based on individual's performance
• Can commence work immediately / within short notice

Interested candidates kindly send in your resume to [email protected]

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

Purpose of the job:

Develop ways to extend the product life cycle and develop growth opportunities and share best practices to drive cost performance and efficiencies

Key accountabilities:

• Support/leads the Projects/Programs Engineering team to ensure that the correct technical governance is being applied (e.g. suitable design and expert input, defining and enforcing architecture/métier standards, methodologies, processes, tools and solution frameworks against which programs and projects can deliver) – focusing inwardly on the internal consistency; and outwardly on its coherence with other solutions/métiers and standards.
• Review the technical input and subject matter expertise of the proposed design, covering areas such as the definition of requirements compliance, functional fit, technological capability, cost, and delivery capability
• Assess the feasibility of the proposed solution (performance, delivery model and organizational fit), and propose mitigation plans
• Engages with projects/programs to ensure technical risks are being identified and managed
• Chair/Support Design Reviews for subject matter in his/her field of critical developments and projects
• Ensure the implementation of generic products and systems by multi-project synergies in order to optimize cost of technical solutions.
• Propose/Support technical innovation and roadmap development as required in answer to the business strategy of his/her field, with a constant preoccupation to make optimization on the company portfolio and internal processes.
• Maintain view of industry and standards, and domain technical watch to guide orientation with market trends.
• Provide pre-tendering support regarding business opportunities where expected solution does not exist in current portfolio.
• To lead/assist tenders to ensure consistency between the tender development needs and the programs development roadmap
• Owns and develops the processes and procedures through which the regional services organizations undertake engineering activities.
• Drives best practice in the regional services organizations, ensuring standard solutions and architectures are developed, which maximize reuse and minimize rework.
• Ensure a harmonized approach to resolving obsolescence and safety issues, ensuring issues are identified on all affected fleets and common resolutions are applied.
• Identify opportunities to maximize the use of best cost engineering resource in delivering both global and regional engineering initiatives.
• Set the competence requirements for global and regional services activities and ensure that competence is assessed.
• Identify opportunities for fleet upgrades, modifications and improvements, defining standard solutions and architectures and then providing the technical governance and leadership to realize these opportunities in the regional services organizations.
• Chair/support user groups and global community calls to identify multi-project synergies, resolve issues and spread best practice
• To provide engineering leadership and governance for services projects, where the necessary competence and experience is not available.

Performance measurements:

OTD, QCD, PMC, Project reliability / availability / cost targets

Educational Requirements:

University degree in Railway Engineering, Electronics, Computer Science, Automation Engineering or Electrical and Mechanical Engineering

Competencies:

Mandatory:

• 1-5 years of experience in Railways system/Application engineering for Engineer
• Knowledge of rolling stock equipment
• Graduated from a STEM university-type course
• Member of an appropriate Engineering Institution

Desirable:

• Knowledge of rolling stock maintenance
• Certification in System Engineering
• Experience
• Working knowledge of safety management systems and safety risk assessment
• Proficient in the use of MS Office, SAP, BI/BO

Competencies & Skills

• Problem solving capacity (technical and costs evaluation of a solution)
• Capacity of managing Technical risks
• Self-motivated
• Attention to detail
• Ability to work independently
• Desire to learn
• Effective, professional interpersonal skills
• Strong team player

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization.

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

A. Role Description / Specific Responsibilities

1. Supervision of Employees / Drivers

2. Assessing the efficiency and technical proficiency of the team

3. Ensuring employees work safety / work process.

4. Resolving operational issues.

5. Monitor daily workflows to ensure operational needs are met.

6. Manage and fulfil Upper Management’s work targets / goals.

7. Prepare reports for upper management regarding operational issues.

8. Perform other operations related duties as assigned.

B. Competencies

1. Good communication skills and able to engage difficult personalities.

2. Active participation in engaging clients and fellow colleagues

3. Holds regular meetings for updating, gaining experience in slides presentation.

4. Gains experience in software development for logistics.

Class 3 License (preferably)

Job Responsibilities:

• Sustaining, improving and validating of written customer communications (by performing administrative, secretariat-support and scrutineering duties);
• The production news portal, the inhouse news portal and social media equivalent (by performing editorial support and technical duties);
• The progress of the projects (by performing curatorial and filing duties).
• He/she may assist in the functions of the permanent team members.

Period:

• 6 months

Working Hours:

• Monday to Friday, 9am to 6pm

Salary:

• Up to $14/hour

Location:

• Rafflesplace

Requirements:

• Diploma/Degree holders
• Meticulousness and a keen eye for detail.
• Willingness to learn in a collaborative team environment.
• Solid administrative/organisational ability.
• Good writing and editing skills.
• Familiarity with digital tools like blog publishing & video editing, Microsoft Office and Sharepoint.
• Ability to multitask, adapt to evolving needs and work to deadline.
• Readiness to carry out special projects that may involve taking on independent responsibilities.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1111404)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Description

We are seeking an eager, motivated Immigration Financial Advisor to join our growing and unique organization. In this position, you will be given the unique opportunity to gain the knowledge and experience required for an Immigration Financial Advisor under the direction of experienced personnel. Comprehensive training will be provided upon recruitment. The ideal candidate will be open to learning new things and gaining various experiences.

Candidate should meet the minimum criteria:

• 21 years old and above
• Singaporean / Singaporean PR
• Diploma and above (Local/Private)
• Any University Degree (Local or Overseas)

Job Scope

• Assist clients who are in the middle of applying for Singapore PR/Citizenship, relocating businesses, or Renew Re-Entry Permit with financial advice and planning.
• Speaking to expats regarding financial matters for the purpose of immigration.
• Provide a broad range of insurance to investment solutions and products to help meet client goals and offer in-depth guidance through Financial Planning Services.
• Build deep, meaningful relationships with clients and develop a service model to provide solutions that support their financial goals.
• Meeting new people all the time and enjoying working with people from all walks of life.

What we can offer:

• Comprehensive 1-on-1 Training
• High Commissions and Bonus structure
• Yearly incentive trips (company fully sponsored)
• Unlimited earning potential
• Fast Track career progression
• Friendly Work Environment
• Not the conventional financial services company

Who are we looking for?

• Motivated individuals
• Energetic
• Self-driven
• Resilient
• Relevant experience will be advantageous

*We regret to inform that only shortlisted candidates will be notified.

Interested applicants may Whatsapp updated resume to 88098851.

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization.

• Strong understanding of desktop operating systems (Windows, macOS).

• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Job Title: IDM L3 Support Analyst

Role: Production Support Analyst

Job Requisition Number: JR27924

Job Level: 6 - 9 years of relevant experience (L3)

Location: Singapore

Key Skills: JAVA, Python, OIM ,Linux scripting

Key Responsibilities

l Develop scripts to automate conversion of user access listing in PDF, EXCEL, CSV, TXT into the required standardized format.

l Developing custom BI reports

l Create and generate Linux scripts based on the client requirements

l Support day-to-day functional and business technology support including incident and problem management, root cause analysis.

l Expected to drive improvements through influence and strong relationships with managers in other teams.

l Collaborate well with stakeholders, application, business, infrastructure, security, and operations to continuously improve the stability of applications

l Correlate events across multiple systems to proactively surface and resolve deep, underlying issues

l Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.

l Work with level 1 and Level 2 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.

l Developing customer-facing support documentation, when appropriate, to summarize common support issues.

l Collaborating with wider Product Support, Sustaining and Engineering teams to identify root cause and solutions.

Key Requirements

l 5-9 years of relevant experience in JAVA and Python to develop complex solutions for automation.

l Knowledge in Identity Management domain (Oracle Identity Governance) is preferable.

l Strong working knowledge on Oracle Database, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting

l Working knowledge of Java Scripts, WebLogic, JBOSS, API’s

l Excellent troubleshooting skills

l Networking infrastructure - Proxies, Load balancers, Firewalls, SSL

l Installing/tuning/code analysis of custom Java coding for schedulers, Java Tasks and adapters

l Working Knowledge on Directory - LDAP and AD Databases – SQL, Oracle and Reporting BI Publisher

l Excellent Communication - both verbal and written; support is conducted via web-based ticketing system and over web conferencing

l Demonstrable collaboration and teamwork skills

l Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

• Deliver superior End User Experience while ensuring a managed, secure End User environment 

• Support various LOB users through direct end-user support or through projects that deliver changes to the end-user environment

 • Assist the Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment

 • Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology 

• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

 • Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency 

• Assist with patching and upgrading end user devices 

• Address quality and schedule conflicts 

• Availability for ad-hoc work after hours and on weekends where necessary

 • Ability to work in a high-pressure, fast moving environment 

 • At least 5 years of experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector

 • At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms 

• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments

• Knowledge of Desktop Services security and access standards and practices 

• Basic understating of networking and server technologies

 • Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications 

About the job

VIVIFI is looking for a team player to join us as the “bridge” between external parties and the internal teams in resolving operational/support challenges and issues.

Roles and responsibilities

• Responsible for day to day routine tasks and/or activities of the operation team.
• Engage and work closely with our partners/vendors on issue(s). This may include carrying out escalation, follow ups, etc. with partners/vendors to resolve the issue.
• Ad-hoc/On-demand support during non-working hours may be required.
• Monitoring of exception(s) and/or alarm(s) triggered by the system and to work with partners/vendors to remedy the issue(s).
• Take part and contribute to the working group forum to improve operation/support workflow(s).
• Identify and enhance gaps in current operation and/or support processes, and develop scripts to computerise/automate manual workflows.
• Provide assistance and support to the customer service team in resolving customer related issue(s).
• Provide technical and/or troubleshooting support for core system(s) and solution(s).
• Provide support in report generation for the internal/external teams.
• Regularly work with management to assign tasks and small projects.

Requirements

• A degree or diploma in an Engineering or Computer Technology discipline.
• Knowledge in telco-centric matters and mobile networks is a plus.
• Technical knowledge in structured query language (SQL), common scripting language(s) like Bash, PHP, etc. and the use of Application Programming Interface (API).
• Any other software programming competencies will be advantageous.
• Familiarity with Linux environments and Cloud services
• Well versed in office productivity tools such as word processing, spreadsheets, etc.
• Strong analytical, creative with a flair in hands-on complex technical problem solving skills
• Strong problem solving skills and empathy towards issue(s) that customers face.
• Ability in organising and prioritising work activities.
• Only Singaporeans and Singapore PR may apply

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

About NexGen Wafer Systems

NexGen Wafer Systems provideshigh-end processing equipment for fast-growing niche applications in the semiconductor industry. Our products are in the global supply chain of emerging technologies. We are committed to providingsuperior value-adding solutions to ensure long-term success for our customers and our business by delivering uncompromising quality and innovation.

Poised for growth with a footprint on three continents, we are executing our mission to become an internationally branded high-tech equipment provider.

Are you ready for the next step in your career and interested in taking a important role in our organization?

What will you be doing?

Reporting to the company’s Customer Support Manager, you will work as the Support Engineer (Wet Clean Equipment) in Company’s Group HQ in Singapore.

Job Responsibilities:

1. Provide technical support for the installation, operation and start-up of new wet clean equipment.
2. Troubleshoot, repair and upgrade equipment hardware and software.
3. Participate in the development, design, and improvement of new equipment.
4. Provide maintenance and service of new equipment.
5. Assist the customer equipment department in training operators and writing equipment maintenance manuals.
6. Parts repair and engineering; legacy tool upgrade and retrofit
7. Create installation and service report

Technical Requirements:

1. Basic understanding of semiconductor wafer fab equipment and its major modules/components.
2. Experience in semiconductor equipment assembly, maintenance, and troubleshooting. Past working experience in wafer fab is an added advantage.
3. Basic knowledge in mechanical design (AutoCad, SolidWorks, or related software), electronic control system design experience, or knowledge of equipment design programming in industrial PLC/PC.
4. Experience in control system application software development is an added advantage.

Qualifications:

1. Diploma or higher in mechanical, electrical, electronics, mechatronics, automation, or related majors.
2. More than 3 years of relevant working experience in equipment maintenance and service, with at least 1 year of experience in the semiconductor electronics industry equipment maintenance and service.
3. Willing to travel regionally and internationally for extended period of time.
4. Proficient in mechanical or electrical equipment-related theory and hands-on.
5. Strong ability to analyze and solve machine related issues, with strong hands-on ability, sense of responsibility, and good communication and teamwork skills.
6. Ability to independently complete equipment maintenance and service work.
7. Good communication skills in English
8. Proficient in Microsoft Office Word & Excel.

What is it in for you?
You will join an international and motivated team dedicated to developing the next generation of semiconductor equipment. We are a fast-growing company with lots of space for you to develop your career within a high-tech environment. We provide excellent employment and remunerationconditions.

We look forward to hearing from you!
If the above mix of technical-, business- and personal challenges excites you, we encourage you to send us your details and apply for the position now!

Job Description:

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Knowledge of ITIL processes and practices.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus
• Mon - Friday, 8:00 am to 5:00 pm

Job Types: Full-time, Contract

Contract length: 12 months

General Description

• Provide first-level technical support to end-users for desktop and laptop hardware, software, basic infrastructure, and network issues.

• Diagnose and resolve issues related to desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.

• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.

• Follow ITIL processes for incident, problem, and change management.

• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.

• Maintain accurate and up-to-date records of all desktop, infrastructure, and network-related activities.

• Ensure compliance with IT policies and procedures.

• Assist with the management of the asset inventory for desktops, laptops, and network devices.

• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.

• Any other task assigned by the reporting manager or team lead.

Work Experience

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Responsibilities:

-Provide maintenance and support for Customers' Enterprise IT Network Services

-Hands-on experience in any Windows/Linux Server configurations

-Perform troubleshooting and problem identification for any infra services

-Able to perform as the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests

-Participate in the design of information and operational support systems

-Provide documentation for deployments

-Must be able to learn and work independently

-Basic understanding in network implementation

-Basic scripting knowledge in Linux/Windows

-General understanding in security implementations

Requirements:

-Diploma / Bachelor’s degree in Engineering, Computer Science, Information Technology, Security or equivalent

-Required to have minimum 1 - 2 years of hands-on technical support experience in SI Environment

-Fast-paced environment

-Proven analytical and problem-solving abilities

-Highly self-motivated and directed, with keen attention to detail

-Experience working in a team-oriented, collaborative environment

-Good communication and writing skills

-Strong customer service orientation

-Able to work independently

-Fresh Graduate are welcome to apply

- Experience and have knowledge on audio visual system.

- Provide technical support to audio visual system.

- Setup/troubleshoot audio visual system.

- Attend user queries/complaints on audio visual system.

- Carry out routine preventive maintenance of AV equipments.

- Able to work after office hour if needed.

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Assisting in acquiring and developing Company’s products.
• Manage in generating and processing of sales order schedules.
• Regularly engage/communicate with customers for sales.
• Offering consistent and efficient post-sales support to customers.
• Manage daily operations and orders in hand by liaising/cooperate with other departments.
• Responsible for the creation of necessary service manuals and procedures documentation by coordinating with the service department and customers to ensure timely availability.
• Acquiring technical information, drawings and data as needed.
• Coordinating with marketing team on customers’ needs.
• Active participation in meetings (e.g production and sales order review).
• Any other duties as assigned.

Requirements:

• Min Diploma or Degree in Business or other relevant equivalent field of study.
• Min 3 years relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

JOB PURPOSE

The Customer Service Specialist is focused primarily on ensuring that all sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches. The role includes embarking on program initiatives targeted at meeting the demands / requirements of our customers, thus satisfying their needs.

PRINCIPAL ACCOUNTABILITIES

• Effective day to day customer service operation to support the pre and post shipment requirements of the sales branches.
• Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues encountered on a daily basis.
• Customer Service Specialist will be allocated into a specialist team and rotate through the specialist function as deemed necessary.

JOB DESCRIPTION

• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review.
• Work and assist the Sales team in managing their Customer pre & post shipment.
• Support and drive the requirements generated by Customer Bond Constraint Report related to fulfillment of bonded parts in their BIM program.(If applicable)
• Escalate all their issues or challenges in fulfilling their assigned task to management in the most appropriate timeline to seek guidance on resolution.
• Manage customer’s portal update and customized report if required.
• Update customer production change requirement to optimize inventory planning.
• Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

REQUIREMENTS

• At least a Nitec or Diploma qualification in a relevant field of study.
• At least 2 years of working experience, relevant industry experience is advantageous but not a must.
• Candidates without experience are welcome to apply.

COMPETENCIES

• Accurate data entry skills
• Proficiency in Microsoft Office Applications – especially in Excel
• Basic knowledge and understanding of transportation modes (air and ocean)

Description:

• Hardware Skill – Desktop, Laptop, Printer and Scanner

• Windows OS (Experience in Windows 10 will be an advantage)

• Good to have healthcare environment experience.

Requirements:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

• Support on desktops, notebooks, printers, scanners hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s.

• Provide support for queries, escalation, problem determination, resolution, and MAC – move, add, and change.

• Printer Maintenance.

• Take on and resolve complex calls or tasks the other engineers could not resolve.

• Responsible for learning and working independently.

• Responsible for providing excellent support and timely service.

Job Summary:

As an Onsite IT Support Technician, you will be responsible for providing technical assistance and support to end-users within the organization. Your primary focus will be on-site troubleshooting, problem resolution, and ensuring the smooth operation of computer systems, software, and hardware. You will play a crucial role in maintaining a productive and efficient IT environment for all employees.

Key Responsibilities:

1. End-User Support:

· Respond promptly to user inquiries, and provide technical support either in person, over the phone, or via remote assistance.

· Diagnose and resolve hardware, software, and network issues.

· Install, configure, and upgrade computer components and software applications.

· Provide IT support and resolve problems through assigned incident or request tickets in accordance with established SLA.

2. Hardware Maintenance:

· Conduct on-site troubleshooting and repairs of computer equipment, printers, and other peripheral devices.

· Perform routine hardware maintenance, such as cleaning, upgrades, and component replacement.

3. Software Support:

· Install, configure, and update software applications on user devices.

· Troubleshoot and resolve issues related to operating systems and software applications.

· Collaborate with the IT team to deploy software updates and patches.

4. Network Support:

· Assist in the setup and configuration of network devices, such as routers, switches, and access points.

· Troubleshoot network connectivity issues and assist in resolving network-related problems.

· Provide minimal hands and eyes support to Global infrastructure teams for network, server, hardware upgrades or projects at site.

5. Security:

· Implement and enforce security measures to protect systems and data.

· Educate end-users on best practices for security and data protection.

6. Documentation:

· Maintain accurate records of hardware and software inventory.

· Document solutions to common issues for knowledge sharing.

· Preparation and submission of activity reports

7. User Training:

· Conduct training sessions for end-users on basic IT procedures and best practices.

· Provide guidance to users on utilizing IT resources effectively.

· Assist with onboarding of new joiners. Manage PC setup and deployment for new employees using standard hardware, images, and software.

8. Collaboration:

· Collaborate with the IT team to escalate and resolve complex issues.

· Communicate effectively with end-users, understanding their needs and providing timely solutions.

Qualifications:

· Minimum of [1-2] years of experience in providing onsite IT support.

· Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.

· Proficient in troubleshooting hardware, software, and network issues.

· Strong knowledge of operating systems (Windows, macOS) and common software applications.

· Familiarity with basic network concepts and protocols.

· Experience with ticketing tool (preferably ServiceNow)

· Troubleshooting experience on MS O365 suite

· Incident and management knowledge.

· Excellent communication and interpersonal skills.

· Problem analysis and solving skills.

· Attention to details.

· Team Player.

· Planning and organizing.

· Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Working Conditions:

· This position may require occasional after-hours or weekend work to perform system maintenance or address critical issues.

· Ability to lift and carry computer equipment.

This advertisement is for Support School Operation.

If successfully selected, candidate will be deployed in local MOE schools.

Only Singaporeans and PR apply.

Contract Period: 01 Mar 2024 to 28 Feb 2025.

Options to extend the contract : 01 Mar 2025 to 28 Feb 2026.

Working Hours:

• Mondays to Thursdays: 11:00 am to 8:00pm, inclusive of 0.5hr lunch break;
• Fridays: 11:00am to 7:30pm, inclusive of 0.5hr lunch break;
• Saturdays: 8:00 am to 12:00 pm personnel is subjected to perform rostered saturday duty;
• Service not required on Sundays and gazetted public holidays;

OR

• Mondays to Thursdays: 06:00 am to 3:00pm, inclusive of 0.5hr lunch break;
• Fridays: 06:00am to 2:30pm, inclusive of 0.5hr lunch break;
• Saturdays: 8:00 am to 12:00 pm personnel is subjected to perform rostered saturday duty;
• Service not required on Sundays and gazetted public holidays;

Roles and Responsibilities:

• Able to carry out manual work includes carry tables, chairs etc..
• General cleaning duties for classrooms, special rooms, school field etc..
• Traffic warden, security duties able to carry out minor repairs, DIY and assist the school to supervise term contractors when necessary.
• Able to perform shift duty.
• Any other duties as assigned by the school.

Qualifications, Skills and Experience:

• Pass in PSLE or its equivalent
• Atleast three years of working experience in school operations.
• Medically fit
• Ability to understand and communicate in simple English or Mandarin
• Good team player who is resourceful and has a high level of initiative.

Job Description

General Duties:

· The Personnel is to support students who require highly-individualised, targeted and intensive intervention and support. The Personnel will:

o Engage and check in with high needs/at risk students in timely and regular conversations.

o Be required to do home visit.

o be a positive role model/ significant adult to the high needs/at risk students.

o Be required to work with parents of high needs/at risk students.

o Organize programmes for high needs/at risk students.

· The Personnel is to support high needs/at risk students in 5 areas:

o Academic support (low progress learners).

o Social emotional (self-harm, trauma, mental health).

o Behaviour/ Attendance (irregular attendance, long-term absentees).

o Social skills (peer relation issue).

o Vulnerable (lack of adult role models).

· The Personnel is to support students daily on after school engagement programme (Gear-up Programme). The Personnel will:

o Be responsible in the daily operation of Gear-up room.

o Work with members of Student Development Team (SDT) and/or Youth Worker (if any) on after school engagement programme (Gear-up Programme) to engage students meaningful.

· The Personnel is to manage the updating of case summary notes of students engaged and compilation of cases. The Personnel will:

o Update the cases under his/her charge via case summary note.

o Ensure all engagement details are recorded in the case summary and email to members of SDT and school leaders.

o Promptly update or highlight to Year Heads if there is/are any self-harm or suicide ideation case or any cases that required immediate attention.

o Ensure the safe-keeping and confidentiality of such records and details.

· Be required to sign the ‘UNDERTAKING TO SAFEGUARD OFFICIAL INFORMATION’ document.

· The Personnel is to work with members of Student Development Team to assist Year Heads, Assistant Year Heads, HOD CCE, HOD SM and SH SM and members of the Student Development Team to oversee and complete assigned work related to support high needs and at risk students. The Personnel will:

o Assist the Year Heads to liaise with external organisations, such as Family Service Centres, Community Centres, etc, in matters relating to dealing with high need and at-risk students.

o Not make decisions on behalf of Year Heads but will forward the report, invitation or information to the Year Heads for further action.

Others Duties:

· Any other ad-hoc duties assigned by the school

Requirements

· Minimum GCE ‘A’ Level from a local junior college, diploma from a local polytechnic, or degree in any field.

· Ability to provide academic support (English and/or Math) for students aged 12 to 17 years old

· Ability to connect with students aged 12 to 17 years old.

· Ability to engage students aged 12 to 17 years old.

· Good interpersonal, planning, analytical and negotiation skills.

· Ability to multitask, work independently and in a team.

· Proficient with word processing and spreadsheet.

· Minimum of 1 year experience in working with students aged 12 to 17 years old.

Working hours

· Mondays to Thursdays: 7.30am to 5.30pm, inclusive of 1hr lunch break.

· Fridays: 7.30 am to 4.00 pm, inclusive of 1hr lunch break.

· Service not required on Saturdays, Sundays and gazetted public holidays.

Working locations

· (School environment)

Additional info:

· Contract Period: From 1 March 2024 to 30 November 2024

· With option to extend (Discretion)

· This is an outsource role

If you are what we are looking for & keen to apply, kindly send in your resume (in MS Word format) to Fadhilah at [email protected] / Nadiah at [email protected] | 64941546

All Curriculum Vitaes will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be notified.

Nadiah Nasir

EA License No. 93C4403

EA Regn. No. R1547667

Department purpose

The Technology Services department is responsible for providing world class support and services to our business all across the globe. The IT Service Management team is part of Technology Services, and operates all of the IT services and infrastructure for the firm.

Role context and purpose

The DMS Support Analyst is accountable for supporting and maintaining the following areas:

• On-going support, maintenance and administration of the iManage DMS service for 7000+ users in the firm, in particular the 3000+ fee earners. Provide them with the best service possible to allow them to service the firm’s clients.
• On-going support, maintenance and administration of the iManage Document Management System, RAVN search platform and enterprise scanning solution. It currently runs over 700 servers.
• On-going support, maintenance and administration of client-side iManage, running on 7000+ laptop/desktop devices, along with MS Office add-in and mobile client for iOS and iPadOS.
• Support for cloud/SaaS hosted instances of iManage, currently planned for deployment in China and Australia.
• Support for DSAR/eDiscovery requests that require access to the DMS
• Support of the RBRO toolset used for matter maintenance (import/export/transport)
• Including packaging, configuration, deployment, patching of software
• Providing technical expertise for projects where required.

The remit of this team is global and extends to all aspects of 3rd line support relating to the infrastructure and services, independent of location.

The role involves:

• Providing a single point of technical leadership on projects (including SIPs and SEs) for technical delivery, leading the technical decision making.
• Ensuring that services are effectively delivered, understood and supported so that they fulfil business needs.
• The role holder will be seen as a clear leader for all technical matters relating to their specialist areas
• The remit of this role is global and extends to all aspects of the product set, independent of location.
• Support the firm’s environmental goals and initiatives.
• Providing 3rd line support for the timely resolution of incidents and problems
• Executing regular maintenance and monitoring tasks
• End-to-end ownership of incidents, ensuring accurate and timely updates
• Accountable for the management and maintenance of systems and services, by ensuring they are fit for purpose and available at all required times.
• This includes maintaining and optimising applications and infrastructure; and
• Bringing new releases into production.
• Being recognised as subject matter experts in the technologies supported by the team
• Keeping within operational targets; for example ‘problem record’ targets; ‘age of incident’ targets; and ‘backup assurance’.
• Supporting the firm’s environmental goals and initiatives.

Role and responsibilities

Architecture & Technology Planning

• Understand the relevant technology standards and roadmaps

Application and Infrastructure Support

Works with the Team Leader to ensure effective, seamless support for end users to include:

• Support of applications and infrastructure;
• Ensure effective hand-offs between teams;
• Ensure effective, reliable and efficient end to end processes (internal and external) are in place;
• Embed continuous improvement and leading by example;
• Operate within Service and Operational Level Agreements and performance reporting; and
• Ensure customer satisfaction levels (for example, as reported in the Customer Satisfaction Survey) are maintained and reflect business requirements.
• Maintain appropriate documentation (including knowledge bases containing known issues /workarounds and support handbooks) for effective 3rd line support

Service Delivery

• Diagnose all incidents/problems escalated to 3rd line support and identify root cause and actions required to maintain or improve service levels
• Develop implementation plans for dealing with requests for change; evaluate risks to the integrity of the service inherent in proposed implementations; seek authority for those activities; and undertake review of effectiveness of change implementation.
• Define and deliver continuous improvement programmes, in conjunction with the Team Leader, so that, where applicable, systems deliver an improved performance to the business.
• Enhancements and improvements to services should be delivered by the appropriate governance authority; and
• Maintain a culture of continual improvement and problem solving.

Build and Implementation

• Provide specialist guidance information to the Support, Systems Testing and Quality Assurance functions
• Ensure that documentation and training materials are created and are suitable

Risk Management

• Refer to domain experts for guidance on specialised areas of risk, such as architecture and environment.
• Take part in audits and risk assessments as directed by the Global Application and Security Manager.
• Participate in disaster recovery rehearsals to prove their effectiveness.

Quality, Methods & Tools

• Strive for improvements to processes by suggesting changes in approach and use of industry best practices, typically using recognised models.
• Provide advice to management on ways of improving the effectiveness and efficiency of their control mechanisms.

Knowledge

• Technical expert within this discipline and excellent all-round technologist.
• Detailed practical knowledge of the operation and maintenance of IT infrastructure and services within a Microsoft technology environment.
• Expected to have a solid understanding of all technologies used by A&O and business working practices.

Experience

• Minimum 2/3 years IT experience with at least 1 years experience in a 3rd line role supporting a number of the technologies listed in this job description.
• Experience working within the professional services sector with an appreciation of the demands placed on support teams by the business.

Qualifications

• Ideally the candidate should have the following or equivalent:
• Minimum “A” level standard education or equivalent
• Recognised accreditation - preferred

Note that any offer of employment will be conditional on proof being supplied that the candidate is fully vaccinated against Covid-19 with a vaccine under Singapore’s National Vaccination Programme or WHO Emergency Use Listing and their respective post-vaccination duration, save where the candidate is medically ineligible for vaccination.

- 6 months (renewable based on performance and business needs)

- 3 times a week, 12 hours/week (Mondays – Fridays, 4 hours week (tentatively 10am to 2pm)

- Hybrid

- $18/hour

Roles and Responsibilities:

• Monitor and respond quickly and effectively to requests related to the website received from members and volunteers

• Respond to member and volunteer website queries and problems by phone and email

• Create step-by-step website “how to” training materials with screenshots for volunteers

• Provide assistance and support for incoming issues related to using the website and publishing content to the website, e.g., uploading website content, uploading homepage banner, etc.

• Document internal procedures

• Train incoming volunteers on website functions (as required)

• Ask educated questions and listen to members and volunteers to determine the root cause of issues

• Work through the problem-solving process with members and volunteers, empowering them to do the same in the future

• Run diagnostic tests to replicate and (if possible) resolve problems

• Collect feedback to determine patterns and issues such that they can be resolved and/ or FAQs can be provided

• Document and report significant and recurring issues to third-party IT support provider

• Act as a liaison point for all website and IT-related matters (e.g., defect fixes, enhancements and upgrades) with members and volunteers, and third-party IT support provider

• Work with third-party IT support provider to test website defect fixes, enhancements and upgrades.

• Work with third-party IT support provider to project manage upcoming enhancements to the website and system

• Assist with management of fixed assets, e.g. laptops

• General administrative duties, as and when required.

Period:

• 6 months (renewable based on performance and business needs)

Location:

• Hybrid

Working Hours:

• 3 times a week, 12 hours/week (Mondays – Fridays, 4 hours week (tentatively 10am to 2pm)

Salary:

• $18/hour

Requirements:

• Excellent English proficiency

• Tech savvy and comfortable working in a digital environment.

• Analytical skills

• Problem solver

• Self-motivated and a good team player

• Customer service focus and patience

• Clear communicator, written and verbal

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No:R23116572)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House

Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg