Total 4,576 tech support job vacancies in Customer Service category in Singapore

• End user support
• Assist in Operating Systems Migration and related support.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
• Responsible for correcting all problems associated to supported list of End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users profiles for applications.
• Proactive update and follow up to end users.
• Guide end user on required applicable tasks
• Other adhoc task as assigned.

Job Requirements

• Diploma / Nitec in Information Technology, Computer Engineering or related field
• Minimum 1 year experience in IT
• Hardworking , positive attitude
• Banking work environment
• 5 days work (9am to 6pm) at Alexandra Road
• Salary $2500 - $3000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

About the company

Our client, one of the world's leading insurance brokers and with focus on reinsurance business.

about the job

In this position as a Broking Support Executive, you will be reporting to the HOD of the International Property team and work alongside with a small team of Brokers and Broking Support Executives. The ideal incumbent will be expected to liaise with 3rd party cedents and be involved in client's renewals, mid-term adjustments, generating broking slips, generating reports and processing broking documents.

The ideal incumbent will be expected to develop strong relationships with clients and ensure transactions are conducted with full transparency, maintaining accurate records and dealing with correspondence appropriately.

** Offers hybrid work arrangement
** Office is located at CBD
** Attractive salary package, bonus and benefits
** Career progression to client facing and non-client facing path

Experience and skills

• 2+ years of relevant experience handling Facultative business
• Ideally experience handling wholesale but retail are welcome to apply
• Ability to work well under pressure and tight timeline

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Responsibilities:

• To assist in all classes at the Centre
• To assist the class teachers in preparation, follow-up and teaching
• To assist in course preparation
• To supervise informal activities
• Other adhoc duties

Requirements:

• Part time position (Mon - Fri)
• Working hours: 8 am to 2 pm (AM shift)
• Min 5 'O' levels with at least B4 in English
• Excellent spoken and written English
• Early childhood experience will have an added advantage
• Positive, energetic and a good team player
• Those undergoing training may apply

Interested candidates, please send your detailed resume with expected salary online.

Only suitable candidates will be contacted.

Our client is a IT Service Provider, who provides IT support, computing parts distribution and computing equipment resell. Due to expansion, they are looking out for a Desktop Support Engineer (12 months contract (renewable)) to support them in their growing business.

Working location: Alexandra Road

End customer: Banking Environment

Working hour: 9.00am to 6.30pm

Roles and Responsibilies:

· End user support

· Assist in Operating Systems Migration and related support.

· Support and troubleshooting which includes diagnosis of hardware and software failures or problems.

· Responsible for correcting all problems associated to supported list of End User Equipment and Software.

· Installation of software/application.

· Provide accurate and timely documentation in IT Service Management Tool.

· Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.

· Synchronizing application settings to environment requirement.

· Relocation of computer devices and peripherals.

· Setting up of the end users profiles for applications.

· Proactive update and follow up to end users.

· Guide end user on required applicable tasks

· Other adhoc task as assigned.

Job Requirements:

• Nitec in IT or higher qualification.
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems (Windows 7/8 and 10)
• Performing Hardware Software Installation
• Basic knowledge of SOE and group policies- Printer support
• Good knowledge of MS Office tools installation troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Salary range:

• Up to S$3000

Interested candidates are invited to send in your resume in MS Word Format, stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consent us to perform on your behalf.

EA License: 19C9782 (Cultivar Asia Pte Ltd)
EA Personnel: R23113231 (Lum Charmaine)

IT Helpdesk Support (Level 1 & 2, West, Up to $3500, 3-6 Months Contract)

Salary: Up to $3500
Workdays: Mon-Fri 8.30am - 5pm, Alternate Sat 8.30-1pm
Location: Tuas Crescent
3 or 6 Month Contract

Job Scope:
• level 1 & 2 technical support for user's desktops and laptops (Windows OS)
• Basic troubleshooting of networking issues in Windows domain environment (TCP/IP, Active Directory, Wireless AP, Firewall, Router, Switch)
• Corporate Email setup and administration
• Printer/MFP setup and support
• Hardware/Software inventory documentation
• Monitor daily backup

Requirement:
• Minimum Diploma in IT or related principles
• With 6 Months - 1 Year of experience in IT Helpdesk environment

You may email your resume to [email protected] or whatsapp wa.me/6590066657 for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
Lee Ming Hui (Reg No. R21102976)

POSITION SUMMARY

Involves the completion of administrative and/or operational tasks relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.

PRINCIPLE DUTIES, AND RESPONSIBILITIES

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
• Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local or regional systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
• Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
• Uses appropriate communication methods to understand and share information with customers, team members including vendor staffs and other departments. Supports team members and other departments during process changes including participating in the development of appropriate Job Aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.
• Validates or completes accurate and timely reporting. Supports/research relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained.
• Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.
• Works closely with customer, team including vendor staffs and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.

JOB SPECIFICATIONS

Academic:

• Secondary education or equivalent
• Fresh graduates are welcome

Experience, knowledge & attribute:

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities:

• Support the engineering call center department with administrative works.
• Utilize software to support data entry for job order fulfillment
• Generate job number, asset list, billing milestone, and service report in software.
• Confirm and handle consumer requests in the call center setup.
• Work closely with the maintenance and engineering teams.
• Coordinate with vendors and schedule meetings with them to complete orders.
• Gather and oversee documents, reports, and correspondence for monthly reporting.
• Additional ad hoc duties.

Requirements:

• Degree or Diploma in relevant studies
• 1-2 years of engineering line of service experience
• Has experience working in a building services context

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Highlights

• Family-oriented working environment
• 5 days work week (1-day work from home)
• Staff benefits and welfare
• AWS & VB
• Hybrid work arrangement and staggered working hours
• Transport and lunch provided
• Medical benefits/insurance such as dental, specialist claims, health screening

Summary

Provide backend administration support to Marketing/Commercial Department

Job Description

• Responsible for completing commercial/marketing/tendering-related forms
• Provide daily vessel tracking status report to HOD/Directors and clients
• To communicate on-hire/off-hire reports to Operations Department to clients
• To update bunker reports and to disseminate reports to Marketing, Finance and other relevant departments
• Tender submission, to fill up tender specifications – technical, crewing, contract etc.
• Any other duties as assigned

Requirements

• Minimum Diploma in Marketing or related fields
• Strong interpersonal skills and excellent communication skills
• Willingness to learn, have ability to multi-task and able to work under pressure
• Candidate with no relevant experience are welcome to apply

Interested candidates, please indicate your expected salary, reasons for leaving and notice period in your resume. Regret that only shortlisted candidate will be notified.

Main Responsibilities:

• Provide helpdesk support, follow-up and update of change request or fault status. Responding in timely manner to service issue and request.
• Install and configure computer hardware, software, printer, scanner etc.
• Support end user computing, application and software.
• Deploy, manage and troubleshoot user workstation and computer equipment.
• Monitor antivirus activity, reporting and update status.
• Assists on external IT audit and performs internal IT audit.
• Assist on IT project development and implementation.
• Create user guide, maintain record and IT documentation.
• Coordinate with system provider on repair and maintenance of hardware and software.
• Undertaking duties and assignments as and when assigned by superior.
• IT Asset Management

Requirements:

• Diploma in Information Technology or related discipline with relevant technical qualification.
• At least two years of relevant work experience.
• Fluent in English
• Singaporean/PR

Job Highlights

• Workplace Harmony
• Employee Recognition Program
• 5-Days Work

Overview:

You will play a crucial role in supporting the sales team by handling administrative tasks, ensuring smooth operations, and facilitating effective communication with clients and internal departments.

Job Responsibilities:

• Manage and process sales orders accurately and in a timely manner, ensuring all details are correct and aligned with customer requirements.
• Serve as a point of contact for customers regarding inquiries, orders, and order delivery
• Update and maintain the Customer Relationship Management (CRM) system, ensuring data accuracy and completeness.
• Collaborate with the sales team to facilitate smooth operations, delivery schedule and compile sales weekly report

Job Requirements:

• Prior administrative experience, preferably in sales or customer service
• Proficiency in MS Office and CRM software
• Strong organizational and communication skills suited to an engineering setting
• Ability to multitask and work effectively in a team

Job Description

• Provide onsite support at client’s premise, remote support by phone and email, and standby support;
• Meet service level expectations by responding promptly to clients’ incident tickets and liaising with internal team to close the tickets;
• Install and configure hardware, IOT devices and software;
• Troubleshoot hardware and software problems, including network and security issues;
• Monitor server health and perform maintenance and tuning on Windows server and MS SQL server;
• Comply with all applicable company product/project development and release processes;
• To assist in any other work as required by the company.

Job Requirement

• Diploma / Degree in IT, Computer Engineering or equivalent
• Fresh graduates are welcome to apply. Candidates with working experience will be advantage;
• Able to understand and write SQL scripts;
• Practical experience with Windows server, MS SQL, enterprise network, enterprise security, HA;
• Practical experience with healthcare IT will be advantages;
• Strong interest in IT and customer service;
• Good interpersonal, communication (written and oral in English), and troubleshooting skills;
• Experience in healthcare IT, MS SQL scripts, ASP.NET, enterprise network and security, HA;
• Member of our IT support team to provide technical support to our clients;
• Keen to learn, hardworking, disciplined, and responsible.

Join us on a journey where your skills meet limitless possibilities!

Responsibilities:

• Provide technical support to end-users, addressing hardware, software, and network-related issues.
• Perform hardware and software setup, configuration and maintenance for ERP/ POS/ Inventory system.
• Diagnose and resolve technical problems in a timely and efficient manner.
• Collaborate with the internal team to implement and support IT projects.
• Configure, manage, and troubleshoot network switches to ensure optimal performance and connectivity.
• Maintain server and firewall configurations to enhance data and network security and compliance.
• Coordinate the installation and configuration of CCTV systems for roadshow events, ensuring proper functioning and security.
• Maintain accurate documentation of IT systems, configurations, and procedures.

Requirements:

• Bachelor’s degree / Diploma / Nitec in Information Technology, Computer Science, or related field.
• Proven experience in an IT Support role.
• Strong knowledge of computer hardware, software, and networking.
• Experience with configuring and managing network switches.
• Familiarity with firewall configurations and security protocols.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a team
• Familiarity with Windows and/or Mac operating systems.
  

IT Support Coordinator

Salary Range: S$4,200.00 - S$5,000.00
Working Days: 5 Days
Working Hours: 9am - 6pm
Work Location: Jurong East

Job Scope:

• Being First Tier IT support for Singapore and Malaysia, and as a backup to other members in Global ITC Team
• Daily helpdesk on call for all pc problem of hardware & software.
• Daily maintenance IT devices
• According to department head directives, manage implementation of projects, time and communications

Job Description:

• First contact point for consulting and support of all IT-topics
• Procurement, configuration and administration of hardware and software
• Training and knowledge transfer of IT topics for employees (and external customers)
• Participation in implementing strategic goals and projects
• Digitalization and optimization of processes in cooperation with other departments
• Tech leadership role in matters concerning IT
• Responsibility for measuring and improving the IT-service quality
• Implementing IT-guidelines and procedures
• Manage an inventory of all IT hardware assets
• Support of customer interfaces (EDI, API, eLogistics) as well as customer support in cooperation with other departments

Requirements:

• Diploma holder in Information Technology; or equivalent
• Knowledge for Citrix, Lotus Notes, M365, Cisco Routers, Switches, Microsoft suite of softwares
• More than 3 years IT experience

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Act as the first point of contact for clients with issues concerning their computer systems and equipment.

• Interact with clients via phone, email or chats and provide concise written/verbal instructions.

• Keep track of system issues and adhere to the agreed timeline until an issue is resolved.
• Follow up with clients, ensuring their computer systems are functioning properly after troubleshooting.
• Proficient with Ariba Procurement tool & software.
• Maintain procedural documents and reports.
• Monitor and maintain computer networks and configure operating systems.
• Diagnose, troubleshoot, and resolve issues using customer input.
• Learn and work with emerging technologies.
• Follow standard procedures to resolve issues by connecting them to relevant internal departments.
• Provide prompt, accurate feedback to customers.
• Ensure proper documentation of all issues.
• Prepare prompt, accurate reports. 
• Document technical knowledge in the knowledge database.
• Train people on how to use different systems.
• Monitor daily performance of technical systems. 
• Help companies deploy new software or hardware systems.

• Good to have DIPLOMA or NITEC with 2-3 Years for Working experience
• Excellent analytical and problem-solving skills.
• Proficient with Ariba Procurement tool & software.
• Well-versed in all Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook
• Strong verbal and written communication skills.
• Good interpersonal skills.

#itsupportengineer #ITsupport #ITTechnician

Job Summary:

The Operations Support Assistant is a vital member of the operations team, responsible for providing logistical support to ensure the smooth functioning of daily activities in school environment.

Job Description:

• Opening and closing of school premises.
• Maintaining general cleanliness of equipment at the workplace.
• Providing logistical support for school events and activities including carrying and arranging of furniture and equipment
• Any other duties assigned by the supervisor

Requirements:

• Medically fit
• Good team player
• Good communication and interpersonal skills

Specifications:

• Location: Punggol
• Commencement: Mar'24 - Feb'25
• Working hours are as follows:

During Morning Shift:

Mondays to Thursdays: 6:00am to 3pm

Fridays: 6:00am to 2.30pm

During Afternoon Shift:

Mondays to Thursdays: 9:30am to 6.30pm

Fridays: 10:00am to 6.30pm

Job Objectives

The Planning & Management team sits within the Retail & Channels ‘Partner, Transform & Operate’ function in Group Technology & Operations (GTO).

We provide a range of services to ensure the function performs optimally and effectively, and in alignment with the priorities and strategic goals.

Working with senior leaders in the function and key partners in the supporting functions, the Planning & Management team aims to drive efficiency & effectiveness across the function, quality execution of portfolio management activities, and structure & align processes regionally.

Key Responsibilities

1. Partner with GTO Retail & Channels T&O (GRCTO) teams to identify the pipeline of new initiatives and project notations

2. Organize and track the pipeline, capturing data on readiness for approval and other relevant data

3. Ensure there is an aligned pipeline view across GRCTO and GTO COO Office

4. Maintain and update GRCTO projects approval data and dashboard

5. Partner with GTO COO Office and Delivery Teams to organize and track in-flight projects

6. Prepare the weekly Management dashboard for projects – Pipeline, In-Flight Projects and Projects Target Delivery view

7. Prepare the agenda and partner GRCTO teams for content for the weekly Pipeline Deck Review cadence

8. Organize the provision of the current pipeline decks for review by the GRCTO leadership

9. Support the Pipeline education & training needs for the GRCTO teams

10. Understand the Projects Data Reconciliation (timesheets, investment amounts etc), Project Quality & Process Adherence checks/reports, and prepare the action dashboard for GRCTO teams

11. Support special initiatives, management and governance forums & workshops that may arise

Qualifications and Skills Required

• Bachelor’s Degree, with demonstrated working experience in a similar role in Financial Services

• Solid organizational skills including a methodical approach to planning & process, attention to detail and accuracy

• Good sense of risk & issue management, and escalation management

• Able to produce structured and effective presentations

• Proficient in creating presentations using the Microsoft suite of software

• Able to handle multiple priorities, maintain standards and deliver with quality under tight timeframes & pressure

• Highly self-motivated, autonomous & pro-active, and a collaborator & team-player with flexibility to take on special initiatives that may arise

• Excellent written and verbal communication skills

• Comfortable with engaging senior management

Position Type: Contract, deputed to Client

• Required skills: Minimum 5 years of experience in ITSM support using BMC Helix.
• Solid understanding of ITIL processes and best practices.
• Experience in providing technical support to clients.
• Strong problem-solving skills and ability to interpret and design effective solutions.
• Understanding the requirements and functional design
• Performing Build and Unit Test
• Providing bug fix support for System Test
• Excellent communication skills and ability to work collaboratively with cross-functional teams.

Almira | Recruitment Consultant

Email: [email protected]| Office Telephone: +65 64299403

EA Personnel Registration Number: R22111126

Singapore Employment Agency Licence No: 11C337

• 5years of experience in ITSM support using BMC Helix.
• Understanding of ITIL processes and best practices.
• Experience in providing technical support to clients.
• Problem-solving skills and to interpret and design effective solutions.
• Understanding the requirements and functional design
• Performing Build and Unit Test.
• Providing bug fix support for System Test

Thanks, and Best Regards

Karanam Vijaya Kiran
(EA Registration no: R1443178)
Recruitment Manager
Hand Phone: +65 92333815
Helius Technologies Pte Ltd (EA Licence No: 11C3373)

We are looking for an Infrastructure Support Analyst specializing in Security Administration to join our dynamic team!

• Comprehensive remuneration package.
• Contribute to nationwide projects.
• Opportunities for skill enhancement, training, and growth.

Responsibilities:

• Implement and manage security measures to safeguard sensitive financial and personal data.
• Manage the escalation processes and perform service recovery for incidents that directly impact services or users.
• Conducting security audits and assessments to identify vulnerabilities and risks.
• Developing and implementing security policies and procedures.
• Provide governance on the service provided by the Service Providers.
• Collaborating with other teams to ensure compliance with regulatory requirements.
• Support periodic fixes/patches and upgrades.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years working experience in Information Security in a complex IT environment.
• Proficiency in administering security for one or more of the various systems (Windows, Unix, Linux, MS SQL, Oracle, Mainframe, AS400, and Teradata).
• Hands-on experience with security tools such as Active Directory, Privileged ID Management tools, and Identity Governance & Administration tools.
• Familiarity with ACF2 and RACF security protocols.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Relevant certifications (e.g., CISSP, CISM) are a plus.

Interested candidates may apply via email to [email protected](indicating Job ID J43633 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – Outsourcing Team
ScienTec Consulting Pte Ltd – 11C5781

Main Responsibilities:

• Provide helpdesk support, follow-up and update of change request or fault status. Responding in timely manner to service issue and request.
• Install and configure computer hardware, software, printer, scanner etc.
• Support end user computing, application and software.
• Deploy, manage and troubleshoot user workstation and computer equipment.
• Monitor antivirus activity, reporting and update status.
• Assists on external IT audit and performs internal IT audit.
• Assist on IT project development and implementation.
• Create user guide, maintain record and IT documentation.
• Coordinate with system provider on repair and maintenance of hardware and software.
• Undertaking duties and assignments as and when assigned by superior.
• IT Asset Management

Requirements:

• Diploma in Information Technology or related discipline with relevant technical qualification.
• At least two years of relevant work experience.
• Fluent in English
• Singaporean/PR

Job Description:

• Process new orders and order changes within set service level agreements via Oracle Order Management System
• Monitor Oracle alerts for order import, pricing or shipping error and rectify the errors promptly
• Manage the incoming emails request in the mailboxes and respond to questions regarding order status, order changes, price and schedule availability, tracking information etc.
• Manage database of customer master setups, customer item crossreference and traffic profiles in Oracle
• Proactively monitor order holds status, communicating any issues to customers/Customer Operations Account Managers
• Responsible to identify customer order data issues between systems and perform some preliminary investigation before escalating to higher management and IT for further trouble-shooting and resolution
• Understand and apply various VAT/Resale Tax requirements on selected orders to ensure tax compliance to various countries/region tax regime
• Independently process RMA and replacement order request from customer/Customer Operations Account Managers and Customer Quality Engineers according to SOP within set SLAs and SOX requirements
• Responsible for regular data reporting, analysis and data clean-up
• Participate in routine system level testing and ad-hoc testing for automation projects
• Actively contribute to the on-going effort of process improvement and standardization

Requirement:

• Diploma holder welcome, or 1 to 2 years of equivalent related experience in Oracle/SAP

Additional information:

• Located near Changi Business Park
• Completion Bonus (up to 1.5 mons upon completing 18 months)
• Working hour: Tues-Sat, 6am-3pm
• Up to up to $3200 (Depending on experience)
• One Way transport provided (Take grab/Taxi claim)

To help us process your application, please visit www.gmprecruit.com/current-jobs to upload your resume on our website with GMP Job Code: 23756

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

Advance Helpdesk Support Specialist | $ 3500 (12 hour shift)

• Perform log & route [to Tier 2 or Resolver Team(s)]

• Server and network monitoring

• SOC monitoring

• Perform 1st level troubleshooting on EUC/Server/Network

• Basic POS troubleshooting

• Application troubleshooting

• Event monitoring

• Respond to the incoming enquiries/incident/request (Call, Email, Webchat, EUP, IVR

handling)

• Record and manage all issues in Service Management System

• Broadcast notification

• Zscaler L1 troubleshooting and request fulfilment.

• Password reset and unlock.

• Provide timely status update on issues escalated and to close tickets within service level

agreement.

• Ensure daily tasks are executed according to SOP (Standard Operation Procedure)

Skills & Experience:

• O365

• MS Windows

• Basic Desktop Troubleshooting & Resolution

• Basic Network Troubleshooting & Resolution

• BMC Remedy / ServiceNow

• Cloud Telephony system

• Good communication skill

• Good customer service skill

• Knowledge of service quality skill

• Knowledge of service level management

• Preferably at least 1 year IT support experience preferably in the IT service desk

• environment.

• Candidates who do not meet the experience required will still be considered if

• they can demonstrate proficient technical skills.

• University degree with good result in English

• Willing to perform 12-hour Shift Work or Office Hours

Interested candidates, please send your CVs on [email protected]

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Job Title: ICT Support Specialist

Employer: Greendale Secondary School
Location: 51 Edgedale Plains, Singapore 828866

Requirement Specifications

Objective: The Contractor shall provide the Services by deploying one competent personnel (“Personnel”) to support the Information and Communication Technology (ICT), ICT training, and support functions of the Authority. The Contractor is required to submit together with its offer and price proposal the CVs of Personnel to be deployed. Only submitted CVs will be considered when evaluating the Contractor’s offer and price proposal.

Duration of Service

Contract Period: From 11 March 2024 to 31 December 2024
Option to Extend: The Contractor grants the Authority the option to extend the Contract for a further period of 12 months from 1 January 2025 to 31 December 2025.

Personnel to be deployed at the following hours:
• Mondays to Thursdays: 7.30 am to 5 pm, inclusive of 1 hr lunch break
• Fridays: 7.30 am to 4.30 pm, inclusive of 1 hr lunch break
• Service not required on Saturdays unless there is a school event
• Service is not required on Sundays and gazette public holidays

Scope of Services

The Services required are set out as follows:

a) Update and maintain the school website and school’s social media platforms on a regular basis, updating notifications, announcements, and photo gallery, etc.
b) Perform day-to-day operations involving management of audiovisual systems and equipment, including Public Address (PA) system and live broadcasting.
c) Provide filming and editing videos for school events and functions.
d) Produce videos for school needs such as event videos, interviews, presentation videos, welcome videos, and animation, etc.
e) Assist in photo-taking for school events and functions including editing photos to meet the requirement and standards of the school.
f) Design graphical and aesthetics aspects of contents for school’s publication. (i.e., banners, posters, cards, and magazines).
g) Assist in archiving school media resources (e.g., school events) and regular backup of school data (where applicable).
h) Provide guidance to students on ICT or multimedia competitions.
i) Assist HOD ICT in the procurement of ICT equipment and services and management of ICT-related portals.
j) Support the School’s Corporate Communications team in content creation
k) Support the School’s Broadcasting Club in providing guidance and AV/photography/videography support in the coverage of school events
l) Perform any other tasks and duties assigned when required by the School’s Management to meet the school’s ICT needs.

Qualification, Skill & Experience of the Contractor’s Personnel

The Personnel shall minimally have the following qualifications, skills, and experience:

(a) Candidate must register with MOE.
(b) Candidate should have a Diploma preferably in IT-related discipline.
(c) Have at least 3 years of relevant ICT experience preferably in a School environment.
(d) Good communication and inter-personal skills.
(e) Experience in managing school website or social media platforms.
(f) Proficient in photo and video editing software e.g., Adobe Photoshop, Illustrator, Premier Pro & After Effects, etc.
(g) Able to operate and manage IT/AV equipment and have related ICT skills or AV experience.
(h) Able to multitask, manage ad hoc IT and AV related requests, support, and hands-on troubleshooting.

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Operational IT Support Analyst

• 3 years of relevant experience
• Tracking of eMemo/Contract activities - must
• Staff Onboarding / Off-boarding process
• Track Incident and Problem ticket.
• Raise a case with Supplier and follow-up for tech support
• Raise a Remedy request for control-m changes
• Write new Standard Operating Procedure (SOP) and knowledge document and review the existing support document.
• Track the invoices and payment
• Liaise with procurement for vendor contract renewal
• Communicate with business for Disaster Recovery (DR) activity
• Track CAPEX and OPEX (Capital & Operational Expenditure)
• Setup of meetings, capture minutes, follow ups with teams as required
• Locatipn: 396, Alexandra Road, Singapore
• All other semi-technical tasks that can be performed within Service Recovery to support the Service Recovery team.

Responsibilities:

• Provision in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.
• Must have overall 3 years experience.

Domain : Banking