Total 6,839 technical support engineer job vacancies in Customer Service category in Singapore

Job Description

• Industry/ Organization Type: Marine Equipment Wholesaler
• Position Title: Electrical Engineer/Service Engineer (Electrical)
• Working Location: Tuas West
• Working Hours: Monday – Friday, 8 am – 5.30 pm (One Saturday per month, 8 am – 12 pm)
• Salary Package: Up to $3,300 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Carry out testing and commissioning related to marine propulsion systems, power generation systems (Marine and Land), deck machinery, etc.
• Able to perform hands-on fault diagnosis, troubleshooting, and maintenance of marine systems/components in workshops and on-board vessels.
• Must be willing to perform hands-on work in mechanical repairs, installation, and removals.
• Able to read and understand engineering drawings (Electrical and pneumatic).
• Provide support to the project team on the implementation of new projects.
• Provide technical support to customers.

APPLY NOW!!!

• Minimum 2 years of related experience.
• Minimum Higher Nitec in Electrical Engineering, preferably Major in Power.
• Proficient in Microsoft Office.
• Candidates with experience in Electrical Control Systems are preferred.
• Comfortable with travelling (Anchorage/Local/Overseas) on short notice and at odd hours.
• Comfortable with working outdoors and onboard.
• Inexperienced candidates are welcome to apply, as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65623 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Supplier
• Position Title: Marine Service Engineer
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 5000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• In-charge of repair / service sales division
• Main Engine & aux engine repair, pumps, compressors, purifier and hydraulic at shipyard, working anchorage, OPL, follow voyage, PSA & Jurong port (ship owner, ship manager / Shipyard – DDW Pax ocean, ST Marine, Keppel / Industry – sewage treatment, Jurong & Kranji / Spares & equipment supplier / Engineer solution)
• Prepare & submit repair /service quotation to customer
• Get quotation from repairer
• Co-ordinate and arrange internal and external service team
• Co-ordinate between customer, agent & vessel for dispatching our teams to go onboard vessel to carry out repair/servicing job and or pre-work inspection
• Follow up with customer on status of our offer
• Co-ordinate with repairer & customer for any claims, dispute or complaint on work done or supply
• Prepare & submit inspection / service report to customer in accordance with ISO requirement & standard, filing of report is part of the job scope as per requirement
• Update & submit, sales report - quotation, enquiry against actual sale statistic report by weekly, monthly & yearly
• Co-ordinate between the sales team & production / service team for reconditioning work of stock item
• Coard vessel to meet Capt / Chief engineer for service & spares sales call & inspection in due course
• Carry out risk assessment for each service and observe safe work practice and regulations onboard vessels & in the workshop is part of the job responsibilities

APPLY NOW!!!

• Min. ITE in Marine or Mechanical Engineering
• Min. 3 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66039 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Your role

Do you believe in collaboration between business and technical experts as a key success factor to achieve best results? Do you want to design and develop the next generation business applications using the latest technologies? Do you like to be challenged and encouraged to learn and grow professionally?
We’re looking for a passionate software engineer / developer to:

• developing critical banking applications within a scrum team
• work closely with product owners and scrum team members to design and create effective solutions for Wealth Management business
• take full ownership of products developed and work on continuous product improvement in an iterative way
• troubleshoot and support products in all technical aspects, ensure solution is deployed with quality in high speed
• continuously modernize application development process (Automated testing, CI/CD, docker, cloud native, etc.)

Your team

You will be working within the Wealth Management Chief Digital and Information Office organization, primarily within the product and software development function. The team is responsible front-to-back of a suite of IT service and products sitting on the Global Wealth Management platform. You will be working with a product base team located around the globe (including APAC and Europe).

Your expertise

• Minimum 8 years of experience in Java development using Spring, Spring Boot, REST/SOAP services, Java 8 and common open source software Experience in common development tooling and familiar with CI/CD processes (Maven, GitLab, Sonar etc.) and approaches; experience to implement automation to streamline development pipeline
• Experience with agile methodologies, especially scrum, iterative development, automated testing and continuous release approaches
• Proven ability to produce secure, stable and good performing code and write optimized, clean code
• Ability to lead investigation of technical issues, both in a highly secured production environment as well as lower test environment
• Experience working in a highly complex and integrated banking platform, ability to traverse and communicate with different teams to negotiate interface design as well as troubleshoot integration issues
• Experience and knowledge in cloud native development (especially Azure)
• Experience with front-end development using React is a plus but not mandatory.

As a key member of the Sales Support Team, the Customer Service (Sales Support) Executive reports to the Head of Sales (Singapore and Malaysia). The role focuses on delivering excellent service to our customers with dedicated market focus. The responsibilities include handling customers' queries professionally to orders being placed within the expected timelines and manage inbound contacts via three (3) channels such as phone, email, and periodic sales visits.

The objective is to drive sales growth through contract renewals of the existing contracts, enhance customer satisfaction, and stay informed about the industry trends.

Key Responsibilities:

• To maintain a proactive relationship with customers in your own market responsibility area
• To facilitate good communication between customer, Sales, and Operations Departments.
• To enter customers' orders in accordance with the Purchase Order (PO) and allocate quantity. This is to ensure that the orders are in optimized delivery quantity and evenly loaded over the month.
• To anticipate customer reactions to unfavourable schedule confirmation and quality issues, etc. The Sales Support Executive is expected to address any customers' concerns and pursue information or activity to satisfy the customers' needs.
• To keep up to date with product knowledge, policies, and processes so as to provide accurate and relevant information to customers.
• To utilise the available quotation tools and knowledge about the customer, to leverage on insights leading to an improved customer satisfaction and successful resolution and upselling.

Requirements:

• Degree in Business Administration or Lifescience and Biology related qualifications
• Work experience in a SME trading or distributor environment
• 2 years of sales support experience preferred
• Organized, meticulous, and disciplined person with a good eye for details
• Able to work in teams as well as independently
• Must be able to work in fast-paced environment
• Good proficient in written and spoken English
• Proficient in MS office - Words, Excel
• Knowledge of Trade Facilities like Letter of Credit is advantageous

Job Description

• Industry/ Organization Type: Leasing
• Position Title: Customer Service Support Driver/Customer Service cum Driver
• Working Location: Benoi
• Working Hours: 5.5 days (Monday to Friday 8.30 AM-5.30 PM, 8.30 AM-6.00 pm, alternate Saturday, alternate working hours)
• Salary Package: Basic Salary up to $2,200 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Assist with the movement of vehicles.
• Provide after-sales and customer care support, including vehicle orientation, servicing, repairs, and inspections.
• Coordinate vehicle deliveries and collections.
• Maintain professional interactions with customers and stakeholders.
• Perform general administrative duties as needed.

APPLY NOW!!!

• Minimum of 1 year of relevant experience is preferred.
• Ability to multi-task.
• Detail-oriented and able to work in a fast-paced environment.
• Effective communication skills and good social skills.
• Team player with a positive attitude.
• Willingness to work overtime when required.
• Possesses class 3 driving license.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67704 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a IT Support Specialist to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Configure network and security devices to specified versions
• Conduct power and functionality tests
• Handle inbound and outbound devices for logistics
• Maintain inventory of spares and maintenance devices
• Ensure adherence to workplace processes and procedures
• Prepare necessary paperwork and documentation
• Communicate regularly with relevant teams
• Provide training and guidance to new engineers
• Perform other administrative tasks as needed

Requirements:

• Diploma in related field
• Relevant experience
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Please submit your applications on https://smrtr.io/kHJtC

About CyberArk:

CyberArk (NASDAQ: CYBR) is the global leader in identity security. Centered on intelligent privilege controls, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud environments and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow on LinkedIn, X, Facebook or YouTube.

What You Will Do
As a Premium Support Engineer, your primary focus will be on tailoring CyberArk's customer experience and ensure a successful product experience. You will collaborate closely with partners and Enterprise Customer Success Managers to become a trusted technical expert for our customers, addressing their needs both proactively and reactively. This involves conducting advanced analysis, troubleshooting, and problem isolation to resolve technical issues for our customers and partners. The ideal candidate will maintain a high level of proficiency across all company products, including integrating CyberArk products with third-party enterprise systems. Additionally, they will need to maintain strong customer relations while effectively managing multiple cases simultaneously.

Responsibilities:

• Provide technical support to premium customer accounts.
• Troubleshoot and resolve complex, critical, and sensitive support issues via phone, email, and occasionally remote sessions.
• Collaborate efficiently with Technical Support colleagues locally in Singapore and globally across locations including APJ, UK, US, and Singapore.
• Engage with next-tier support, development, or product management colleagues when necessary to resolve customer problems.
• Escalate critical issues and roadblocks through various available internal escalation paths.
• Transition product issues to Engineering and product enhancements to Product Management, providing regular updates to the customer.
• Reproduce customer issues and, when necessary, document solutions to known/common issues.
• Learning and accumulating knowledge on new technologies, and act as a multiplier.
• Be available for on-call duties after hours and on weekends occasionally.
• Attend and contribute to customer-facing conferences.
• Manage customer communication and expectations.

What You Need To Succeed

• Bachelor of Science in Computer Science or related Technical Field.
• Ideally, 5 years of experience in Enterprise Technical Support or a similar position in a software company.
• Strong knowledge of Windows OS and proficiency in Linux/*Nix OS.
• Proven technical and troubleshooting skills.
• Ability to understand the technical aspects of complex systems.
• Strong problem-solving abilities and the capacity to provide effective resolutions.
• Excellent written and verbal communication skills with a customer-centric approach.
• Ability and willingness to learn and work independently as well as within a team.

Job Description

• Industry/ Organization Type: Engineering Service Provider
• Position Title: Service Engineer (Refinery/Petrochemical/Power Plant Analyzer)
• Working Location: West – Bukit Batok
• Working Hours: 5 days (Mon-Fri: 8.30 am - 5.30 pm)
• Salary Package: Up to SGD 5500 + Performance Bonus
• Duration: Permanent

Key Responsibilities

Local Assignment:

• Perform in-house testing, Electrical & Pressure Tests, Factory Acceptance Test (FAT), Site Acceptance Tests (SAT)
• Perform site commissioning/start-up for analytical systems and project-related jobs
• Ensure that testing records and other related technical documents for each analytics system are kept and maintained in the department documentation system
• Ensure ownership of and compliance with all departments and company initiatives
• Perform internal and external coordination with regard to issues related to projects, overseas commissioning, and local maintenance activities
• Carry out customer services for preventive maintenance and shutdown of analytics systems services
• Carry out on-call/ emergency service jobs for local customers
• Support the department training initiatives and assist in developing the skills of new engineers and technicians
• Support the department initiatives on customer service, best practices, testing methods, documentation, job planning, and project execution
• Support the company initiatives on safety and continuous improvement
• May be assigned for long-term service contracts in Jurong Island

Overseas Assignment:

• Perform site commissioning/ start-up services for analyzer systems

APPLY NOW!!!

• Min. Diploma in Electrical/Electronics/ Instrumentation
• Min. 3 years of working experience with Refinery, Petrochemical and power plant analyzer
• Able to work independently and write effective good service report
• Perform work with Hart communicator, computer, and PLC is a plus
• Willing to take up assignments for overseas long/short-term maintenance contract

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65594 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

• MNC, 5 days, Tuas,Transport provided
• $3200 - $4200 basic, Allowances, OT claim
• Year end performance bonus
• On-the-job training is provided
• Friendly working environment

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1 year of relevant experience as Service Engineer in Marine industry
• Candidates with no experience can apply as on-the-job training is provided
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily and work overtime
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your resume to [email protected]

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills
• Proficient in verbal and written English

Job Summary:

• Company background: Education
• Working location: West Region
• Working days & hrs: 5 days; Monday to Friday ; 9am – 6 pm
• Salary range: up to SGD 3,500 (dep on exp)

Primary Responsibilities:

• Be responsible for the maintenance, housekeeping, and improvement of school training facilities (including kitchens, workshops and classrooms).
• Procurement of vocational training related materials.
• Maintain student records.
• Making appointments and managing enquiries.
• Maintain workplace safety standards and security.
• Assist in preparing WSQ and ISC curriculum assessments and other relevant course administration.
• Contribute to a committee tasked to oversee and support key functions in the school.
• Maintain records of assets, inventories and stocks.
• Any other ad-hoc duties.

Requirements:

• Passionate and motivated to engage, educate and inspire youth (ages 13 – 21) from diverse profiles including those with disadvantaged and at-risk backgrounds.
• Proficient in Microsoft Office and other relevant info-com technology.
• Minimum 2 years of work experience in administration and procurement.
• Experience in education and training would be an advantage.
• Minimum Higher Nitec.
• WSQ ACTA/ACLP/DACE (relevant qualifications would be an advantage).
• Food Safety Level 1 (relevant teaching qualifications would be an advantage).
• Certificate in Workplace Safety and Health (relevant teaching qualifications would be an advantage).

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

We regret to inform that only shortlisted candidates would be notified.

Shirley Pamela Awah
Registration Number: R2196979
EA License No: 13C6730 (MCI Consulting Pte Ltd)

Job Overview

We are seeking a motivated and detail-oriented CS to join our Sales & Customer Services Team. The CS will assist the team in providing service to our customers by answering inquiries, addressing customer's issue and processing orders. This is great opportunity for someone who is interested in developing their communication, problem-solving, and multitasking skills.

Others Benefit : Company Transport

Responsibilities :

1. Assist The Customer Services team in answering customer inquiries through phone, email or WhatsApp support.

2. Provide excellent customer service by actively listening to and responding to customer needs and concerns in a professional manner.

3. Accurately process orders, check/print/scan CODO, matching PO while ensuring that customer inquiries are resolved in a timely manner.

4. Collaborate with others departments to ensure customer satisfaction and timely resolution of issues.

5. Keep accurate and up-to-date records of customer interactions and follow-up actions taken.

6. Maintain a positive and professional attitude while working with customers and other team members.

7. Perform other related duties and responsibilities as assigned by supervisor.

In return, CS may learn the gain from the employment daily work :

A. Customer Service Skills : The CS will learn how to effectively communicate with customers, listening to their concerns, and provide timely and accurate responses to their inquiries.

B. Teamwork: The CS will collaborate with other members of the team and other departments to provide excellent customer service, which will help them in their future career in any industry.

C. Professionalism : The CS will learn the importance of maintaining a positive and professional attitude while working with customers and other team members, which will help them develop their interpersonal skills and become a more effective communicator.

Job Description:

· Open and close school gates/classrooms/special rooms

· Logistics support e.g. carry of tables, chairs and benches that are required for school functions

Assisting in the cleaning of special rooms (Rifle Range, Library)

Working Arrangement:

Contract Duration: 2 Sept 2024 to 29 Aug 2025 (11 Months)

Working Hours:

· Mondays to Fridays: 9:30am to 6:30pm, inclusive of 1hr lunch break

· Service not required on Saturdays, Sundays and gazetted public holidays.

Salary: $1800/Month

Job Description

- Locking of the school in the evening.

- Provide logistic support for events such as carrying tables/chairs, etc

- Accompany contractors for defect works and opening doors

- Cleaning of rooms

- Clearing of waste bins

- Any other operational support required by Operations Manager.

Requirements

- Physically fit and healthy.

- Able to multi-task.

- Ability to converse in English and inter-personal skills.

- Good team player.

- Able to work in a fast- paced environment where under pressure

Responsibilities

· Attend to enquiries and requests via calls and live chat in a professional and prompt manner;

· Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;

· Ensure effective and timely follow-up as promised to customers;

· Manage customer complaints and feedback with a good closure;

· Perform additional or overtime duties during operational exigencies when required; and

· Assist with ad-hoc initiatives/projects as delegated by Management.

·

Skills/Requirement

· Diploma/ Degree holder from recognized institution;

· Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries; Candidate with no experience may be considered and training will be provided;

· Comfortable conversing with customers from all walks of life;

· Ability to communicate via online chat in a professional manner;

· A team player with good writing, interpersonal and communication skills;

· An individual who possesses a pleasant and cheerful disposition; and

· Relevant insurance certification will be an advantage.

The Opportunity

• Opportunity to work for a reputable organisation
• Office Hour: Monday – Friday (9.00AM-5.30 PM)
• Working location: Ubi
• Immediate
• Salary: Up to $3400 (depending on experience)
• 1 year contract

Job Scope

• Greet and attend to incoming visitors pleasantly and professionally.
• Receive, sort and distribute daily mail/deliveries.
• Perform general administrative duties such as data entry, meeting scheduling, also maintain office cleanliness (arrange cleaner etc)
• Order office supplies and keep inventory of stock
• Vendor and courier management
• Travel and hotel management
• Company event management

Requirements

• Minimum high school or equivalent, Certificate or diploma is preferred
• Minimum 5 years of working experience in relevant field
• Proficient in Microsoft Office tools
• Collaborative good team player and experience collaborating with multiple internal stakeholder.
• Good verbal and written communication skills
• Experience in SAP would be an added advantage

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Assistant Service Engineer / Service Engineer | 5 Days | Woodlands & Tampines / Changi North

Working days: 5 days, 9am to 6pm (might need OT)
Location: Woodlands & Tampines (customer site) / Changi North (our in-house repair centre)
Salary range: $3000 - $4000.

Job Scope:

• Involve in Semiconductor Equipment Installation & Repair
• Chiller Repair
• Write Service Report
• Liaise with customer.
• Ad-hoc duty assign

Requirement:

• Aircon/Refrigeration experience is a MUST.
• Flexible and able to Support Overtime
• Able to Travel Oversea within short notice.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description & Requirements

Looking to enter the IT industries but doesnt have the relevant experience.

Join us as an IT onsite support engineer.

We provide the environment for you to experience whats is like to be part of the ever changing IT industries. As a team player, we will help each other to achieve greater heights, so long you willing to learn we are willing to teach.

By the end of the training you would be able to:

- Familar with domain controller, adding new user or removing user from the server's active directory

- Learn the basic configuration of compliance access(conditional access, policy implementation, report analysis)

- Monitor and carry out preventive maintenance within end points

- Utilise the management portal to monitor, patch, isolate and remove application from the system

- Create image for computer via inhouse software to improve efficiency and productivity

- Create simple policy for organisation to improve existing operating procedure

- Setup a new user in the multifunction network printer, conduct troubleshooting such as printer spool and define print limit

Description of the Job

- Support end user onsite and remotely to resolve IT related issues daily

- Maintain Desktops Hardware Configuration, Operating Systems Images & Printers

- Periodic checks on system and inventory

- mainly will apply what you learn from the above

Job Requirements:

- Willing to learn (an passion in Technology)

- Experience / interest in troubleshooting and repairing of PC/Notebooks

- Familiar with creating new images using Rufus, Acronis or any other interface

- Able to Work Independently, Self-motivated and Diligent

- Candidate must possess at least Nitec/Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.

- No relevant work experience required

Contact: email your CV to [email protected] or whatsapp to 90882520 don’t forget to include your contact details so we can get in touch with you soon

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Roles & Responsibilities:

IT Support

• Provide technical supports to end-users on IT hardware (desktop, laptops, network equipment etc.), software and network related issues.
• Daily IT operation support including PC setup, software installation, patch deployment, IT inventory control, and backup operation.
• Work closely with Level 1 Global Service Desk to ensure the smooth escalation of problems/incidents to Level 2.
• Provide timely response as per predefined SLAs and KPIs.
• To manage/troubleshoot/resolve end user’s problems/incidents promptly following established procedures.
• Handle and dealing with vendors for IT Procurement.
• Manage corporate/customer IT assets, including hardware warranty, licenses, and contracts.
• Involve in IT project and any other tasks as per assigned.

Solution Support

• Solution/Application Perform installation, preventive/corrective maintenance, IT service, software, and solution application.
• Provide on-site service or remote support on software, solution application and information technology.
• Work with project team to deploy implementation of Hardware Equipment and Solutions Products.

Requirements:

• Possess at least a Diploma in IT/Computer Science.
• At least 2 years in relevant working experience in a large-scale enterprise environment providing desktop support to end users.
• Good communication and interpersonal skills. Fluent in English and Chinese to communication with Chinese Associates in Hong Kong & China Office.
• Experience in ITIL (Information Technology Infrastructure Library).
• Incident Management, Problem Management, Request Fulfilment, and Change/Configuration Management.
• Resourceful, strong problem-solving and analytical skills.
• Willing to work in a fast paced, dynamic and team-oriented environment.

Job Summary:

Looking for a driven individual who likes to pursue a career with a leading financial services group in Asia with a presence in 18 markets. Being one of Asia's Safest Banks and voted "World's Best Bank" in 2021. Focusing only build lasting relationships with their customers but also positively impacting the communities.

In this position, you’ll be tasked to assist various stakeholders in the business unit and supporting business activities. Additionally, you will play a vital role in delivering all tasks in an efficient and timely manner while ensuring compliance with company policies, procedures and country legislations.

Responsibilities:

1. Customer Issues & System Support

- Provide investigation support, track and monitor of reported customer issues escalated from front-office.

- Ensure reported issues are resolved timely, and any critical issues are timely escalated /communicated to stakeholders.

- Work closely with front-office and technology team to provide detailed customer issue and information to assist them with timely investigation, impact assessment, resolution, and root cause analysis (RCA).

- Initiate periodic meeting with technology and business partners to review and follow up on all open production tickets relating to digital channel services.

- Collaborate with cross functional technology & business partners to help speed up resolution of complex issues.

2. Servicing & Customer Experience Management

- Review customer satisfaction through tracking of support demand, and issue resolution turnaround time

- Perform analysis through data collated and identify process improvement or enhancement plans to reduce negative customer impact and improve overall customer satisfaction.

- Collaborate with journey owners to resolve identified customer journey gaps.

- Drive and execute channel process improvements to achieve operational excellence and better employee journeys.

Requirements:

-Qualification or experience in related field.

-Experienced in banking and financial sector preferred.

-Proficient in Microsoft Office and analytics.

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

• Registration of new proposal submissions into system.
• Process policy amendment requests coming from daily inflow of documents received.
• Processing incoming New Business applications workflow
• Attending to email enquiries / requests coming from intermediaries.
• Other adhoc duties as assigned

Requirements:

• Min Diploma holder and above in related discipline
• Proficient in MS Office

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Responsibilities

• The Engineer will be tasked to perform onsite IT support services – desktop and routine computer operation services - and all other reasonable scope of work.
• Coordinate break-fix of IT related equipment with support teams in incident/problem investigation and resolution.
• Provide onsite IT support in a professional and courteous manner.
• Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
• Ensure timely case attention, resolution, escalation and closure, so that SLA is met.
• Ensure timely escalation of major and critical incidents.

Requirements

• Diploma or certification in Information Technologies related fields.
• Minimum of 1-2 years of post-education IT work experience required.
• Basic PC staging and hardware configuration & administration e.g., tablet, printer, RF & barcode scanner, Cisco IP phone etc.
• Basic network infrastructure knowledge and smart hands support.
• Working knowledge in experience with MS Windows Operating Systems.
• Positive working attitude and willing to learn and take up new tasks as and when assigned.

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Responsibilities:

• Able to sort documents and attend to customer service requests
• Well verse in computer literacy
• Able to perform shifts as and when required

● Replying, sending and forwarding of letters to customers by post or via

email.

● To respond to customers and internal Business units with relevant production

information.

● Responding to customers' queries via Social Media.

● In charge of communicating with customers and providing relevant answers/

responses to customer queries via the company's social media platform

related to products and services.

● Preparing the team's daily stats & reports