Total 6,992 technical support engineer job vacancies in Customer Service category in Singapore

Mandatory Skills

Job Responsibilities:

1) Taking L1 and L2 support of existing BAU systems.
2) Taking the ownership of investigating the root causes within SLA
3) Manage the lifecycle of Jira tickets.
4) To coordinate and support infrastructure maintenance activities.
5) To manage implementations of new application releases;
adhering to the best practices of the release management process.
6) To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
7) To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
8) To enhance existing support process to maintain/improve service level & quality.
9) Linux and Maria DB/Any database knowledge is must

Requirement:

• More than 5 yearsApplication Support Experience will be highly considered.

• Familiar withMariaDB, KAFKA, Openshift, Jenkins, BitBucket

• Possess experience and proficiency in UNIX Shell/Perl Scripting

• Knowledgeable onJava, HTML and JavaScripting.

• Effective communicator, with the ability to communicate with business/users

• Independent, proactive and demonstrate 'can-do' mentality

• Strong team player

• Ability to work under pressure and deliver excellent results.

Working Hours :-

• Time : 9 to 6PM
• If there are deployments and incidents after office hours, staff needs to be flexible to work beyond office hours. Time-off is allowed if work more than 4 hours
• If the staff work the previous night, the time can be adjusted so that the staff can recover and have sufficient rest.

(12 months contract)

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Kaki Bukit

Salary: $4,500 - $5,850

RESPONSIBILITIES:

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
• As a Regional IT to provides Remote, On-Site or Station Technical Support to FedEx Operations Staff & Customers.
• To work closely with 3rd Party Organizations in the Diagnostics, Maintenance & Support of all Electronic Technologies that including Networks equipment & Software Applications Deployment.
• To perform technical support, problem resolution & provides input to the isolation & resolution of component likes network appliance, different type of hardware & software problems.
• Resolve issues that occur outside work hours whenever needed.
• Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• Diploma/Degree in Information Technology from recognized institutes.
• Proven work experience as a Senior Desktop Support Engineer, Senior Technical Support Engineer, or similar role for about 4 years or more.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products
• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity
• Basic Support and Troubleshooting of other desktop software used by the office
• Basic support on iPhone / iPad / Android phones
• Knowledge of IT procurement, order and delivery process flow and protocols
• Ability to leverage on available tools such as subscription services, internet or other online services to support functions
• Provide support of general IT request like VC connectivity/ Mobile Email Activation.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

We are hiring Contract Customer Service Project Support Specialist to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities

• Processing of warranty claims within stipulated time.
• Stakeholder management.
• Ensure regular billing and payment.
• Monthly report of claims status.

Job Requirements:

• Degree/Diploma with a minimum of 3 years of relevant experience in warranty administration, customer service, or similar administrative capacities
• Proficient with SAP and MS Office
• Good interpersonal and communication skills
• Able to commence on short notice

All Interested candidates are invited to email your resume in MS Word format to:
[email protected]

Please include your full working experience, education background, notice period, expected salary.

Natalie Chew Shi Qian

Outsourcing Team

Ref Code: #HGNT

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview

Marine Service Engineer x 2

Office location :Boon Lay
Working Location: On board ship

Working days : 5 days (Mon- Friday)

Working hours : 8am - 5pm

Salary : $2,000-$2,800 basic + OT + Allowances (Gross Salary $3,000 - $4,000)

Interested applicants can also send your resume to

WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Description

• Conduct periodic inspections, repair, service and maintenance of Musasino equipment to ensure reliable
  operation.
• Collaborate with clients and superintendents to deliver quality services efficiently.
• Generate reports and present findings to relevant personnel.
• Provide remote troubleshooting support through emails, ensuring customer issues are resolved promptly to maintain high satisfaction levels.
  
  Requirements:
• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Description

• Maintain general cleanliness of equipment and classrooms

• Providing logistical support for school events and activities including carrying and arranging of furniture and equipment

• Operating and maintaining basic office equipment and materials

• Any other duties assigned by the supervisor

Requirements

- Completed primary school education

- Prior experience in school operation duties (e.g. logistics-related work, cleaning duties)

- Ability to communicate and work in teams

Location : No 10 Tukang Innovation Drive

Duration : 1 year contract (extendable)

Salary : S$4000 – S$5000

Claims Processing System:

• Manage and process regional claims submitted by service partners.
• Ensure timely submission of claims into the warranty system within 60 days from Repair Open (RO) date.
• Coordinate the procurement and shipment of spare parts, as well as return process for warranty spare parts from service partners.
• Handle and support billing and payment processes.

Stakeholder Communication:

• Serve as the primary point of contact for warranty-related claims for service partners and assist to resolve any disputes or concerns promptly and effectively.
• Coordinate with internal departments such as Customer Support, Warranty and Sales team to facilitate claim processing and resolution.

Documentation Standardization and Reporting:

• Ensure a well-organized system is in place to track the entire process of claims from start to finish.
• Ensure compliance with all relevant company policies and regulatory requirements for documentation and archival.

Continuous Improvement Process

• Introduce a feedback loop from stakeholders to gather insights and refine processes continually.
• Develop key performance indicators (KPIs) to measure success and identify opportunities for further enhancements.

Expected Deliverables:

• Processing of warranty claims within stipulated time.
• Stakeholder management.
• Ensure regular billing and payment.
• Monthly report of claims status
• These activities encompass comprehensive support throughout the entire Company supply chain.

Requirements

• Possess a Degree/Diploma with a minimum of three (3) years of relevant experience in warranty administration, customer service, or similar administrative capacities.
• Proficient with SAP and MS Office.
• Strong interpersonal and excellent communication abilities, capable of effectively managing interactions with multiple stakeholders.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Strong attention to detail with a strong emphasis on accuracy in data entry and diligent record- keeping.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/7182

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy : https://www.persolkelly.com.sg/policies.

You acknowledge that you have read, understood, and agree with GO’s Terms of Use, https://go.persolkelly.com/Tac and the Privacy Policy.

If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

EA Reg. ID: R22109658 (Teng Yong Yao)

EA License No.: 01C4394

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills
• Proficient in verbal and written English

• Attractive salary package + Lodging + Transport + Bonus and other benefits.
• Permanent role and based in western part of Brunei.
• Top-tier subsea IRM [Inspection, Repair, Maintenance] provider

Our client a top-tier subsea IRM provider. Join our client team ensuring asset integrity with cutting-edge technology and a safety-first approach. Explore rewarding career opportunities with our client today.

Job Responsibilities:

The Project Manager reporting to the Managing Director, oversees project delivery, ensuring timely completion within budget, negotiate with clients, interact with internal teams, contractors and vendors. Accord the highest priority to HSE and Quality aspects of the project

Project Management:

• Efficient coordination ensures project success and minimizes risks.
• Ensures project plans and revises as appropriate to meet changing needs and requirements.
• Prepares for Peer reviews, HAZID’s, and Operational Readiness reviews
• Manages day-to-day operational aspects of a project and scope.
• This role is pivotal in ensuring project success, maintaining client relationships, and upholding safety standards, contributing significantly to the company's growth and reputation.

Project Controls:

• Tracks and reports costs and expenses on a monthly basis.
• Budget management and revenue forecasting ensure financial stability.

Client Relationship:

• Client satisfaction and retention are crucial for business growth.
• Manages day-to-day client interaction.

QHSE:

• Ensuring compliance with safety standards and fostering a safety-first culture are paramount.

Qualifications

• Bachelor’s Degree in Engineering mechanical/ civil or equivalent.
• PMP or Professional Engineer certification preferred.
• Minimum of 15 years’ experience in offshore subsea construction/ Underwater contracting/ offshore installation of pipelines and structures and subsea/SURF operations preferred.

Other Information:

To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details in your resume:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

Marine Service Engineer [ Trainee ]

Office location : Boon Lay Way
Working Location: On board ship

Working days : 5 days (Mon- Friday)

Working hours : 8am - 5pm

Salary : $2,000-$2,800 basic + OT + Allowances (Gross Salary $3,000 - $4,000)

Job Description

• Conduct periodic inspections, repair, service and maintenance of Musasino equipment to ensure reliable
  operation.
• Collaborate with clients and superintendents to deliver quality services efficiently.
• Generate reports and present findings to relevant personnel.
• Provide remote troubleshooting support through emails, ensuring customer issues are resolved promptly to maintain high satisfaction levels.
  
  Requirements:
• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Zenith Infotech is an IT Recruitment company in Singapore for the last 27 years. We are looking for a suitable candidate for the position of OutSystems Support Analyst.

Responsibilities: As an Application Developer, you will be responsible for developing and maintaining OutSystems applications.

Your day-to-day activities will include designing, developing, testing, and deploying OutSystems applications.

You will work closely with the project team to ensure that the applications meet the client's requirements.

You must have beginner proficiency in OutSystems.

Having beginner proficiency in Build Management, Configuration & Release Management, and Design & Build Enablement will be advantageous.

Design and develop OutSystems applications to meet client requirements.

Collaborate with the project team to ensure that the applications are delivered on time and within budget.

Perform unit testing and debugging to ensure that the applications are error-free.

Participate in code reviews to ensure that the code is of high quality.

Provide technical support to end-users to ensure that the applications are functioning as expected.

Role Overview: As an OutSystems Support Analyst, you’ll play a crucial role in ensuring the smooth operation and maintenance of custom applications built on the OutSystems platform. Your primary focus will be on providing exceptional support to clients, addressing their technical needs, and collaborating with cross-functional teams to enhance application performance.

Responsibilities:

1. Application Transition and Maintenance:

o Work closely with development teams during the transition phase of applications from development to production.

o Monitor and maintain existing OutSystems applications, ensuring they meet performance, security, and scalability requirements.

o Troubleshoot and resolve issues related to application functionality, performance, and user experience.

2. Client Interaction and Requirements Gathering: o Engage with clients to understand their business needs and technical requirements.

o Translate client requirements into technical specifications and design solutions using OutSystems.

o Provide estimates for development efforts and project timelines.

4. Mobile and Web Solutions:

o Work on OutSystems solutions that span both mobile and web platforms.

o Ensure seamless integration between mobile and web components.

o Optimize applications for responsive design and cross-device compatibility.

Qualifications:

• OutSystems Proficiency:

o Strong experience in OutSystems development, including creating modules, screens, and logic flows.

o Familiarity with OutSystems Forge components and integration patterns. o Ability to troubleshoot and debug OutSystems applications effectively.

• Problem-Solving Skills:

o Analytical mindset with the ability to identify root causes and propose effective solutions.

o Comfortable working in a fast-paced environment with shifting priorities.

• Communication and Collaboration:

o Excellent verbal and written communication skills.

o Ability to collaborate with cross-functional teams, including business stakeholders, developers, and quality assurance professionals.

• Mobile and Web Development:

o Understanding of mobile and web application development principles.

o Knowledge of HTML, CSS, JavaScript, and RESTful APIs.

Our Client:

• Hospitality Industry
• Mon-Fri, Office hour
• Clementi (Company Transport Provided)
• $3500 - $4000 + Variable Bonus
• Free Staff Meal

Responsibilities:

• Responsible for IT tasks such as software and hardware support, network maintenance, club website, and providing support for networks, POS systems, and PCs in the Club.
• Conduct diagnostics, troubleshooting, and resolution of server, desktop, and network issues.
• Handle the purchase of hardware and software for the Club's system, oversee database management, and manage software/hardware licenses.
• Responsible for documenting work processes, system workflow, and operating procedures.

Requirements:

• Experience with Office 365, Active Directory, LAN/WAN network routing, IT infrastructure, and cyber-security solutions.

For interested applicants, please click "Quick Apply"

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Nurul Asilah Binti Ismail | EA Reg No: R24121710

JTE Recruit Pte Ltd | EA Lic No: 14C7215

We are hiring Contract Customer Service Project Support to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities:

• Manage and process regional claims submitted by RRSA service partners.
• Coordinate the procurement and shipment of spare parts, as well as return process for warranty spare parts from service partners. Handle and support billing and payment processes.
• Coordinate with internal departments such as Customer Support, Warranty and Sales team to facilitate claim processing and resolution.
• Ensure compliance with all relevant company policies and regulatory requirements for documentation and archival.
• Develop key performance indicators (KPIs) to measure success and identify opportunities for further enhancements.

Requirements:

• Possess a Degree/Diploma with a minimum of three (3) years of relevant experience in warranty administration, customer service, or similar administrative capacities.
• Proficient with SAP and MS Office.

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Janelle Neo Wei Fang (Denise)

Outsourcing Team

Ref Code: #HNJ

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview

Service Engineer (Chiller, AHU, ACMV, HVAC, MNC, Central)

Company highlights

· Market leader of Commercial Air-conditioning

· Job stability for long-term career growth

· Friendly and open-mined working culture

· 5 days’ work week/ Mon to Fri 8:00am-5:30pm

Responsibilities

· Conduct preventive measures, equipment checks and provide resolution.

· Repair work, actively participating in hands-on tasks.

· Provide guidance and technical assistance to service teams and sub-contractorson service assignments.

· On-site standby for immediate response to incidents.

Requirements

· 1-2 year of experience or above in Chiller, ACMV, HVAC. On-site basis.

· Possess Class 3 driving license (optional, may drive company van when needed).

· Diploma or Degree in related engineering filed.

· Excellent communication and interpersonal skills.

If you are interested in this opportunity, submit your application now to [email protected]

find out more about this position. Thank you.

Chen Hsiu Wen (Winnie) | Personal Reg No: R1980765

Manpower Staffing Services (S) Pte Ltd | EA License No: 02C3423

Zenith Infotech is an IT Recruitment company in Singapore for the last 27 years. We are looking for a suitable candidate for the position OutSystems Support Lead.

Responsibilities:

As an Application Developer, you will be responsible for developing and maintaining OutSystems applications. Your day-to-day activities will include designing, developing, testing, and deploying OutSystems applications. You will work closely with the project team to ensure that the applications meet the client's requirements. You must have beginner proficiency in OutSystems. Having beginner proficiency in Build Management, Configuration & Release Management, and Design & Build Enablement will be advantageous. Design and develop OutSystems applications to meet client requirements. Collaborate with the project team to ensure that the applications are delivered on time and within budget. Perform unit testing and debugging to ensure that the applications are error-free. Participate in code reviews to ensure that the code is of high quality. Provide technical support to end-users to ensure that the applications are functioning as expected.

Role Overview: As an OutSystems Support Analyst, you’ll play a crucial role in ensuring the smooth operation and maintenance of custom applications built on the OutSystems platform. Your primary focus will be on providing exceptional support to clients, addressing their technical needs, and collaborating with cross-functional teams to enhance application performance.

Responsibilities:

1. Application Transition and Maintenance:

o Work closely with development teams during the transition phase of applications from development to production.

o Monitor and maintain existing OutSystems applications, ensuring they meet performance, security, and scalability requirements.

o Troubleshoot and resolve issues related to application functionality, performance, and user experience.

2. Client Interaction and Requirements Gathering:

o Engage with clients to understand their business needs and technical requirements.

o Translate client requirements into technical specifications and design solutions using OutSystems.

o Provide estimates for development efforts and project timelines. 3. Technical Leadership:

o Lead a technical team responsible for application support and maintenance.

o Create and sharing best practices and promoting continuous learning.

o Collaborate with other teams (such as QA, DevOps, and business analysts) to deliver high-quality solutions.

4. Mobile and Web Solutions:

o Work on OutSystems solutions that span both mobile and web platforms.

o Ensure seamless integration between mobile and web components.

o Optimize applications for responsive design and cross-device compatibility. Qualifications:

• OutSystems Proficiency:

o Strong experience in OutSystems development, including creating modules, screens, and logic flows.

o Familiarity with OutSystems Forge components and integration patterns.

o Ability to troubleshoot and debug OutSystems applications effectively.

• Problem-Solving Skills:

o Analytical mindset with the ability to identify root causes and propose effective solutions.

o Comfortable working in a fast-paced environment with shifting priorities.

• Communication and Collaboration:

o Excellent verbal and written communication skills.

o Ability to collaborate with cross-functional teams, including business stakeholders, developers, and quality assurance professionals.

• Mobile and Web Development:

o Understanding of mobile and web application development principles.

o Knowledge of HTML, CSS, JavaScript, and RESTful APIs.

Someone who has at least > 6-8 years of OutSystems Solutioning and Project Management background, and not pure hardcore programmers (though the person should know how to code and configure OutSystems)

BYD by 1826

IT Support Specialist - Hospitality & Retail

About Us:

BYD by 1826 is at the forefront of delivering exceptional experiences in the hospitality and automotive retail industries, boasting a collection of premium restaurants and BYD showrooms. Our mission is to enhance operational efficiency and customer satisfaction through cutting-edge technology. We are seeking an IT Support Specialist who will ensure our technological infrastructure robustly supports and enhances our diverse operations.

Key Responsibilities:

• IT Support: Provide comprehensive IT support across our restaurants and car showrooms, addressing both onsite and offsite queries to ensure uninterrupted business operations.
• Software Management: Conduct maintenance of existing and new web-based applications used by the business, ensuring optimal operation, and swiftly addressing any issues that arise.
• Software Implementation: Lead the introduction and integration of new software solutions, guaranteeing smooth transitions and minimal operational disruptions.
• Application Testing & Bug Reporting: Work alongside our software development team to test applications, identify bugs, and document reproducible steps for quick resolution.
• Software Research & Proposal: Research and propose new software solutions that meet our evolving business needs, evaluating their potential impact and outlining implementation strategies.
• Documentation & Training: Create detailed documentation for all software deployments and conduct on-site training sessions for staff, empowering them to utilise new software effectively.
• Collaboration with External Parties: Communicate and work closely with contractors, third-party service providers, and vendors to ensure seamless service delivery and project execution.
• Travel Requirements: Be prepared to travel to various venues as needed, providing direct IT support, leading projects, and ensuring consistent IT service quality across all operations.
• On-Call Support: Be available on an on-call basis after hours to address urgent IT support needs from any of our outlets. Overtime pay will be provided if urgent support is required beyond the regular schedule, ensuring critical systems remain operational at all times.

Requirements:

• A Degree/Diploma in IT or an equivalent field, with at least 2 years of work experience in IT support, focusing on web applications and cloud technologies.
• Expertise in diagnosing and resolving hardware and network issues.
• Ability to evaluate software solutions and understand complex business needs.
• Strong communication skills, capable of breaking down technical information for non-technical audiences.
• Proactive and independent, capable of managing the IT needs of a multifaceted business.
• Experience collaborating with contractors and third-party service providers.

We regret only shortlisted candidate will be notified.

• Ensure readiness of premises by checking, inspecting, monitoring and following through the set up / reinstatement process with internal stakeholders to ensure satisfactory completion including furnishing, provision, keys etc.
• Supervision of works carried out by contractors at the student rooms.
• Collaborate with colleagues within and outside of the Department to timely respond to and resolve the user’s request / feedback / complaints received via all input avenues e.g. through online service platforms, over-the-counter enquiries, emails, phone calls, etc.
• Inspect areas/premises and interacting with customers to identify areas for improvement.
• Certify works are completed in a satisfactory manner.
• Execute periodic stock-take and disposal of managed inventory and assets.
• Ensure a safe, secure and conducive environment across managed spaces:
• Attend / schedule regular walkaround of OCH managed premises.
• Provide advisory to user during sighting of breach of rules and regulations.
• Escalate recalcitrant cases for enforcement action.
• Maintain accurate and timely records (e.g. maintenance issues, fault reporting) for submission of reports etc.
• Other ad-hoc duties as assigned by the People Manager.

Requirements

• Minimum GCE O level, with 2 years of relevant work experience.
• Competent in basic Microsoft Office applications.
• Experience in facilities maintenance role is preferred.
• Prior work experience in an educational environment and/or familiarity with the education industry will be advantageous.

Requirements

• Good command of spoken and written English.
• Effective communicator who is customer oriented.
• Self-driven to deliver results required of the role and willingness to learn new skills required for the role.
• Openness to working as a team and individually.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolkelly.com.sg/policies. If you wish to withdraw your consent, please drop us an [email protected]) to let us know. Please feel free to contact us if you have any queries

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)

JOB SUMMARY

Provide direction and management to Managers, Supervisors, and teams of Customer Support Field Engineers across the entire region to ensure total customer satisfaction and successful execution of company objectives. Ensure the company meets its obligations and commitments by responding to technical problems and queries in an accurate and timely manner. Ensure teams develop and maintain excellent working relationships with customers and internal company departments in order to smoothly and effectively address customer needs. This position will manage the activities of two or more sections or areas.

MAJOR RESPONSIBILITIES

Customer Support and OEM Coordination

• Provide direction and leadership to Field Managers, Supervisors, and Customer Support Field Engineers working on customer aircraft.
• Ensure teams are trained and equipped to ensure compliance with OEM procedures and to provide technical assistance to all customers in the region.
• Anticipate and promptly address any problems impacting the operation and maintenance of company systems.
• Ensure systems and staff are in place to help customers troubleshoot and resolve systemic problems occurring on the aircraft and in the lab.
• Work with Senior Leadership to develop and execute aircraft performance goals, technical objectives, and departmental support strategies. To include manpower forecasting and budgeting.
• Oversee and execute engineering support requirements.
• Represent Panasonic at OEM or customer meetings and other conference calls.

Planning & Reporting

• Develop, Implement and oversee aircraft IFEC performance management system for all customers, including IDAir and other third-party customers, as requested
• Provide Executive reporting on IFEC performance management to PAC/Regional leadership on bi-monthly basis and follow up on any executive actions assigned as a result of outlier reporting
• Support the TTR executive management process with Regional Leadership and Engineering Leadership
  

Supervisory

• Develop work instructions that ensure successful execution of department objectives and core functions.
  Set direction, objectives and targets for Field Managers, Supervisors, and Customer Support Field Engineers.
• Monitor team members’ results and implement changes accordingly.
• Support the execution of work instructions and procedures for customer support field engineering.
• Recruit and train new staff to support contractual requirements.
  

Manage Department

• Develop annual business plans, including equipment, manpower and other budgeting requirements.
• Monitor monthly spending of assigned groups and make adjustments as needed to ensure proper financial planning.
• Manage department assets and inventory.
  

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelors’ degree in Engineering or Computer Science or equivalent.
• 8+ years of field engineering or technical experience.
• 3+ years in a supervisory role.
• 3+ years airline or avionics experience highly preferred.

KNOWLEDGE/SKILL REQUIREMENTS

• Demonstrated proven ability to manage and perform Customer Support Field Engineering support scope of work.
• Knowledge of OEM procedures preferred.
• Knowledge of JARs and FARs preferred.
• Ability to interface with technical field personnel both internally and externally.
• Proven communication (internal/external) skills: Interfaces with PAC mid level and senior level management. Interfaces with OEM (Airbus and Boeing) and customers on a daily basis.
• Ability to organize and implement department objectives.
• Proven experience with problem-solving, decision-making, and multi-tasking to respond to common inquiries or complaints from customers in a professional and timely manner.
• Ability to develop and maintain excellent working relationship with customers and internal company departments in order to effectively address customer needs.
• Ability to plan, assign, train, and direct employees including ability to interview, hire, and appraise employees.
• Highly developed team building skills.
• Knowledge of EASA/FAA requirements.
• Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Advanced knowledge of SQL, XML and or other database driven systems.
• Advanced knowledge of Linux/Unix and/or programming.
• Advanced technical background in multiplexed and software/network-controlled systems.
• Track record in system-related troubleshooting.
• Advanced knowledge of equipment such as Spectrum analyzers and Network analyzers.
• Working knowledge of aircraft systems that interface with Panasonic Avionics Corporation equipment.
• Strong knowledge of Avionics’ design or maintenance.
• Works on issues of diverse scope where analysis of situations or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Recommends changes to policies and establishes procedures that affect immediate organization(s).
• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Manages, through subordinate managers and supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.
• Uses skills as a seasoned, experienced management professional with a full understanding of industry practices and company policies and procedures.
• Resolves a wide range of issues in imaginative as well as practical ways.
• Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

OTHER REQUIREMENTS

• Travel up to 50% to domestic and/or international locations.

Onboarding on September 2024

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities.

Skills & experience needed:

• Singapore Citizen/Permanent Resident
• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Strong service excellence mindset
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Locations: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,400 - $3,000
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 Year (renewable yearly up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

► Monday to Friday

► Office Location - West

Responsibilities

• Assist in software project implementation of warehouse automated storage and retrieval machine for customer, including supporting integration to customer ERP system, IT infrastructure and customers networks.
• Performing UAT/SIT, Software user Training for customer and internal staff, Software Go live support Document IT projects comprehensively, outlining processes, configurations, and outcomes.
• Provide remote helpdesk and onsite support services for customers, addressing their technical needs promptly and professionally.

Requirements

• Minimum of a Diploma or higher in Computer Science, Information Technology, or equivalent field.
• A minimum of 2 years of hands-on experience in a similar position.
• Hands on experience in software application support, with exposure to systems like inventory, warehouse management (WMS), ERP (Enterprise Resource Planning)
• Familiarity with basic IT infrastructure, server setup, and network troubleshooting.

Interested Applicants, kindly send your updated CV to +65 9090 3121 or click on “APPLY NOW”.

We regret that only shortlisted candidates will be notified

EA License No: 15C7752

EA Personnel No: R22108000

EA Personnel Name: Yong Weng Yan

he Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Net's facilities and network infrastructure and systems performance.

Responsibilities

• To perform 24x7 rotating shift duty for NOC and Network Operations.
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
• Inventory Management for physical network infrastructure, x-connect.
• Provide remote hands service and onsite support to internal and customers
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem.
• Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

Qualifications

• Minimum Diploma or equivalent qualification in IT related field of study
• Must be willing to learn- No experience required as job training will be provided
• Career growth opportunities
• Able to resonate with our culture of Respect, Teamwork, Drive
• Rotating shift duty
• Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance

Responsibilities:

• Provide technical support and expertise.
• Diagnose and troubleshoot issues.
• Perform on-site inspections and assessments.
• Collaborate with customers to develop and implement solutions to technical problems.
• Conduct testing, calibration, and maintenance of hydraulic and pneumatic systems.
• Create and maintain documentation, including technical manuals and troubleshooting guides.
• Provide training and guidance to technicians and junior engineers.
• Ensure adherence to safety regulations and industry standards such as ISO standards, WSH regulations and Safety Management.

Requirements:

• Diploma or Higher in Electrical Engineering, Mechanical Engineering or equivalent.
• At least 1 – 2 years of working experience in a similar capacity.
• Prior knowledge of hydraulics systems, electrical systems and pneumatics is preferred.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Attend to customer enquiries and complaints, including on-site calls
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Assuage dissatisfied customers with prompt resolutions for any product or service issues
• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors
• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses
• Update Service information system and follow up with all necessary paper work diligently, timely and accurately for smooth operation of the department

Requirements:

• Diploma/Degree in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air conditioning, Chiller, ACMV or HVAC systems

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Shawn Long Jie Shyan

Registration Number: R22109109

EA Licence No: 16C8004 (Elitez Pte Ltd)

Responsibilties:

• Perform scheduled preventive maintenance on various electronic equipment on board, including troubleshooting, fault diagnosis, and repair of malfunctions.
• Maintain detailed service logs and records documenting all maintenance activities, repairs performed, and replacement parts used.
• Stay updated on the latest service manuals and technical specifications for the equipment they maintain.

Requirements:

• Min Higher Nitec in Electrical Engineering.
• Min 1 yr experiene on board vessels

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

• Position: Service Engineer
• Location: Tuas (company transport provided)
• Working hours: Monday to Friday (8.30am - 4.30pm)
• Salary (commensurate with experience): Up to $4,000 + OT Payable + AWS + Performance Bonus + 14 Days Annual Leave + Transport Allowance + Meal Allowance
• Duration: Permanent
• Industry: Equipment & parts distributor (MNC)

Main Responsibilities:

• Product delivery training to distributors and customers
• Provide diagnosis guidance and analyzing of fault found to Distributor / End-user, remotely via emails and/or calls
• Carry out field services at site in local and ASEAN countries
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue
• Furnish warranty claims and quality report to drive quality improvement on our products
• Any other ad-hoc duties assigned

Requirements:

• Minimum Diploma in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram
• Possess a valid Class 3 Driving License

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.