Total 45,488 Others/Any level Customer Service job vacancies

The client is an insurance broker firm that partners with private banks to provide wealth management solutions to the UHNW individuals. They are seeking to expand their sales support team so provide greater support to their expanding sales team.

Job Description

• Maintain service standards to develop and improve customer satisfaction and retention
• Ensure that all customer requests are handled in a timely and consistent manner
• Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements
• Support sales team to provide excellent service to high net-worth clients to achieve client retention
• Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers’ requirements and enquieries

Experience & Skills required

• Minimum diploma required
• Good effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

Job Scope:

• Provide 1st level troubleshooting to customers.
• Respond to customers calls in a professional and courteous manner.
• Draft professional emails to respond to customers' enquiries.
• Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers.
• Generate reports using Excel.

Requirements:

• Nitec / Diploma in Information Technology or Computer Studies or equivalent
• At least 1 year relevant experience in related field
• Good written and spoken English
• Basic technical knowledge skills e.g. PC troubleshooting, basic connectivity
• Good Interpersonal Skills and Communication Skills
• Comfortable working in call centre environment

We regret that only shortlisted candidates will be notified

Interested applicants kindly click on “apply now” or send your updated resume to [email protected]

Jayden Kua Jing Yu
Registration Number: R24124814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

Requirement:

– GCE ’O’ Level Equivalent and above

相等于剑桥GCE ‘O’水准文凭或以上

– Chinese and English as Main Working Languages

以中英文为主要工作语文

Duties and Responsibilities:

– Obey the Assignments and Orders delegated by Supervisor

听取主管委派的任务

– Build good customer service rapport with customers

建立良好的客户服务

– Be patient with customers during phone calls

在电话交谈中对客户有耐心

– Able to fulfil basic phone call procedures

达成基本电话会话技巧

– Able to analyze existing inventory data

能分析产品库存数据

– Be familiar with every aspect of work in your department, so that in the event a colleague is absent, the subject worker is able to temporarily take on duties of the absentee and resume work flow.

熟悉本部门各工作岗位，在有必要时接替缺席同事以协助部门例常运作

– Complete Other Tasks Assigned to You by Supervisor

完成主管委派的其他任务

Job Description:

– Issue Invoice, Schedule Delivery, and Inform Logistics

发货单、安排发货、及通知货运部

– Issue Order Summary after confirmation with customers and inform respective drivers

与客户确认后发出总单，然后通知有关司机取单送货

– Issue Cash Invoice to specific list of customers

为特定客户发出付现货单

– Follow-up with customer-accounts for payment status and schedule

向客户查询欠款付清日期

– Manage Logistics Team Group Chat and handle phone recorded messages

向物流队的简讯群组收发讯息及接听电话录音

– Handle entire week’s Bill Settlements

处理一周的销售单据

– Handle Suppliers’ Invoices

处理供应商单据

– Pack and arrange stationery, uniforms and other related office equipment

整理文具、制服及其他设备

– Ensure cleanliness of the entire office at the end of workday

下班前确保办公室的整洁

Job Description

• Answer incoming calls from customers to take orders
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

Working Day: Monday – Friday (830am – 5pm)

Working Location: Boon Lay

Salary: $2,500 - $3,000 + AWS + Bonus

Roles & Responsibilities

• Perform a range of administrative support tasks such as process Purchase order confirmation, approve the purchase orders, process invoices, negotiate with vendors, coordinate deliveries of supplies.
• Tracking the Sales orders, co ordinating quotes with sales team, providing customer service, and managing customer accounts.
• Perform data entry duties in regard to metrics and other key data.
• Expediting requests rush orders and altering sales orders and shipping information as required.
• Timely efficient tracking of air shipments and reporting for any delay’s schedules for the
• Sales team/customers to address Customer issue promptly.
• Maintaining an accessible and organized filling system for Sales and Operations team.
• Provide assistance to the team members and executives as when needed.

☘The Supreme HR Advisory Pte Ltd EA No: 14c7279

☘LIM JUN SHENG Reg No: R22104301

Working hrs: Mon to Fri (0730AM to 0230PM)

Location: Towner Road

Requirements:

• GCE 'O' level.
• Relevant work experience in general administration and taking care of primary school students.
• Be conversant in English and Mandarin.
• Proficient in MS office.
• Provided good customer service to stakeholders

Scope of works:

• Act as first point of contact for parents, students, and visitors, providing information and guidance.
• Respond to phone calls, emails, and walk-in inquiries regarding school operations, admissions, and events.
• Handle complaints, concerns, feedbacks or requests and ensure they are directed to the appropriate department or resolved promptly.
• Provide support to the school’s reception desk, greeting visitors, and directing them to the appropriate person or department.
• Assist with the preparation and distribution of school correspondence (Letters, newsletters, publications)
• Assist teachers with clerical tasks such as distributing resources.
• Assist teachers with preparation of teaching and learning materials.
• Perform administrative duties for teaching staff and supervisors
• Input and manage data into the school’s administrative systems.
• Taking care of students at sickbay
• Any other work assigned by the Administration Manager

• Working Location: Woodlands
• Monthly Salary: $2390 per month
• Able to commit immediately till end November 2024 (Subject to monthly extension)
• Mon - Fri Office Hours (No work required on weekends and PH)

Responsibilities:

• Assist customers with their enquiries on services of the company
• NO SALES INVOLVED
• Training will be provided

Requirements:

• GCE ”O” Level and above
• Prior Customer Service experience in the service industry will be advantageous
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

• Working Location: Tanjong Pagar
• Monthly Salary: $2390 per month
• Able to commit immediately till end November 2024 (Subject to extension)
• Mon - Fri Office Hours (Not required to work on weekends and PH)

Responsibilities:

• Handle / Manage enquiries from customers
• NO SALES INVOLVED
• Training will be provided

Requirements:

• GCE ”O” Level and above
• Preferably with Customer Service experience in the service industry
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

Industry: Logistics

MNC Environment

Permanent role (AWS Guaranteed + VB + Quarterly Bonus)

Responsibilities:

• Ensure customer’s orders are processed in a timely and accurately manner
• Ensure reports are submitted on a timely to established customer’s schedules
• Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
• Liaise and update customer closely to resolve customer orders or shipments related issues
• Initial cycle count as per schedule
• Ensure proper keeping of cycle count sheet for audit trail purpose
• Be responsible in reconciling all stock discrepancies
• Inventory Management for Customer’s WMS system
• Ensure all billings are done timely & accurately with all necessary supporting documents
• Collate and compute the monthly KPI report
• Achieve & maintain consistent KPI, make suggestions to improve when necessary

Requirements:

• Customer Service Orientated and team player
• Product and System knowledge & MS Office Skills

Job ID: LRYWW876

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

Industry: Freight Forwarding / Logistics

MNC Environment

Permanent role (AWS Guaranteed + VB + Quarterly Bonus)

Responsibilities:

• Handle customer’s enquiries promptly
• Ensure compliance with customers’ Standard Operating Procedures
• Liaise with overseas agents on various requirements and rates
• Prepare shipping, LCL,FCL documentation
• Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing
• Liaise & co-ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments
• Sea freight quotation for adhoc COD customers
• Arrange for the packing / labelling of Dangerous Goods
• Provide quotations upon application
• Responsible for closing of files every month
• Responsible for DG declaration from time to time

Requirements:

• Diploma / Degree preferred
• Minimum 3 years of experience in freight forwarding (airfreight / seafreight)
• Possess excellent communication and interpersonal skills

Job ID: RW5V7R

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

• Well Established Company
• Basic $3800 - $5000 + Allowance + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Working Days: Monday to Friday
• Working hours: 8.30am to 6pm
• TRAINING PROVIDED

Job Responsibilities:

• Planning / Assign sub-contractors and manpower for the maintenance work and from project handover
• Supervising & Managing of Sub-contractor to carry maintenance & servicing works
• Plan and schedule Preventive Maintenance
• Perform routine check, system back-ups & restoration, troubleshooting and upgrading / improvement of system to ensure optimal functioning of BMS/DCS/PLC/SCADA System
• Record servicing & maintenance data and generate service report
• Provide Technical / Operational guidance, engineering solution to the Maintenance Site Facility Management
• Others ad hoc duties as assigned

Job Requirements:

• Minimum Diploma or Degree in Mechanical / Mechatronic / Electrical Engineering or equivalent
• Knowledge on BMS / PLC / HVAC will be a plus point
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $3000 - $3800 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Gul Circle (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8.15am to 5.15pm

Job Responsibilities:

• Responsible for outdoor and indoor repair work of all cleaning products
• Mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair
• Work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs
• Required to work within the Company workshop where there is no outdoor repair
• Any ad hoc duties as assigned

Job Requirements:

• Possess at least a Professional Certificate/ Nitec in any Electrical & Electronic or Mechatronics Engineering or relevant qualification
• Experience in repair of forklifts, automobiles, heavy industrial equipment, and knowledge in engines, motors and electrical would be relevant and useful

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Basic UP $3500 + Allowances ($500 - $1000) + Commission

• Working hour: 9am – 6pm (Mon – Fri)

• Company located at Bukit Batok

• Company transport provided at Jurong East MRT

• AWS + Variable Bonus + Excellent Welfare

• Well Established Freight Forwarding Company

Job Scope

• Promote international air and ocean services.
• Cold calls to prospects.
• Prepare monthly sales report.
• Achieve sales target.
• Identify potential clients and develop new accounts.
• To manage sales and daily logistics duties.
• Ensure high customer satisfaction.
• Conduct Marketplace and research.
• Identify and enlarge targeted customer base.
• Ensure smooth freight service from pick up to delivery
• Other ad-hoc duties as assigned by the Manager

Requirement

• GCE O Level and above
• 0 to 3 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Working Location: West / Central / East / North
• Monthly Salary: $2390 per month
• Able to commit immediately till end November 2024 (subject to extension)
• Mon to Fri Office Hours

Responsibilities:

• Assist customers on their enquiries on schemes and services of the company
• NO SALES INVOLVED
• Training will be provided

Requirements:

• GCE ”O” Level and above
• Preferably with Customer Service experience in the service industry
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Position : Service Manager SEA

Location : Singapore (On-site)

Reports to : Country Sales Manager, Singapore / Chief Operating Officer

JOB PURPOSES

To develop and maintain resources, procedures and working environment that enables the Service Department in Singapore, Malaysia and Indonesia to reliably achieve its primary goals. These goals include:

1. To provide SML clients with service support to ensure a positive image for SML that will encourage new and repeated sales.

2. To meet the expectation of our suppliers (CSI and DQP ratings) to place SML Service as the best service provider in the region.

3. To operate as efficiently and economically as possible while not neglecting customer service

4. To provide a safe and stable work place for all service staff through the creation and monitoring of Service SOPs.

KEY RESPONSIBILITIES

1. To manage the daily operations of the Service Department to ensure that required work is completed to a high standard, at a profit and in an efficient manner within pre-agreed financial budgets.

2. To monitor the running costs of the Department and implement plans and financial budgets as part of the ongoing management of the Department.

3. To oversee the operation of service teams across the region (Singapore, Malaysia and Indonesia) monitoring the progress of their service work to ensure the smooth and effective functioning of these teams.

4. To assess and evaluate our existing practices across the region. Identify deficiencies and implement plans to enhance the quality, efficiency and effectiveness of our service.

5. To establish, implement and review standard operating procedures to standardise practices in dealing with suppliers and agents and to define the various activities carried out by technical staff in the course of their duties.

6. To implement and maintain health and safety standards to ensure compliance with the laws and regulations of the region.

7. To establish and maintain a customer service index system to ensure that any faults reported by clients are recorded properly and resolved efficiently and effectively.

8. To work in close collaboration with shipyards in addressing warranty claims, assessing reported fault or defect and administering warranty for clients.

9. To undertake other tasks and activities related to the business of the company as shall be reasonably requested or directed from time to time.

JOB REQUIREMENTS

- Trade school training with certification in at least one of the following disciplines:

* Diesel Mechanics

* Electrics (AC & DC)

* Refrigeration / Air conditioning

* Shipyard engineer

- Experience in Sanlorenzo, Bluegame, Swan, Fairline and Axopar is an advantage.

- Broad understanding of the various systems on modern pleasure vessels, including mechanical and electrical systems, fresh, grey and black water systems, air conditioning and refrigeration systems, hydraulics etc.

- Goodcommand of written and spoken English, including the ability to read and understand service manuals and wiring diagrams, to work with technical and service documentation and to act on emailed instructions from shipyards, suppliers and relevant parties

- Proficient in MS Office applications with excellent computer and internet skills

- At least Five (5) years of experience in customer service, preferably in the marine industry

- At least three (3) years of experience in managerial position with exceptional organisational and supervisory ability

- Leadership ability to coach team members on technical issues on board and deliver appropriate testing/analytical data and reliable technical assessments of any problems arising

- Culturally sensitive to local conditions abiding by the customs and standards of local community and maintain good relationships with clients, fellow staff and contractors

- Engaging and confident interpersonal and communication skills with people at all levels

- A passion for customer-focused service and a drive to succeed and be the best

• Salary Range: $2300 - $2800

• Working Location: Chinatown

• Excellent Welfare & Benefits

• Working days & hours: Tuesday - Sunday (11:00am - 3:00pm / 6:00pm - 10:00pm)

• Well Established Taiwanese F&B Company

Job Scope

• Greet customers.
• Attend to customer needs & requests in a pleasant manner.
• Serving, taking orders & clearing tables.
• Provide good customer service.
• Promote menu items.
• Restaurant Daily Opening / Closing duties.
• Cashiering duties.
• Be able to handle your assigned table of customers confidently.
• Other ad-hoc duties as assigned.

Requirement

• GCE O Level and above
• 1 – 3 years related experience in F&B

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Salary UP$2500 + Incentive + OT

• Variable Bonus + Meal Provided

• Working days: 6 days

• Various location in Singapore

• Excellent Welfare & Benefits

• Well Established F&B Company

• Training will be provided

Job Scope

• Greet customers.
• Attend to customer needs & requests in a pleasant manner.
• Serving, taking orders & clearing tables.
• Provide good customer service.
• Package food and beverages for sale.
• Restaurant Daily Opening / Closing duties.
• Adhere to all food safety regulations and quality controls.
• Ensure and maintain store and personal hygiene.
• Monitor stock levels and assist in ordering.
• Other ad-hoc duties as assigned.

Requirement

• GCE N Level and above
• 0 – 2 years related experience in F&B

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

Working Location: Harbourfront (Near MRT)

Working Hours: 10am to 6pm (Mon to Fri)

JOB DESCRIPTION

• Provide general administrative support to senior management, including scheduling meetings, managing calendars, and preparing documents
• Handle correspondence, emails, and phone calls on behalf of corporate executives
• Organize and maintain filing systems, both electronic and physical, ensuring documents are easily accessible
• Assist in planning and coordinating corporate projects, ensuring deadlines are met and tasks are completed
• Collaborate with cross-functional teams to ensure smooth execution of corporate initiatives
• Assist in organizing corporate events, meetings, and conferences, including booking venues, coordinating catering, and managing logistics
• Prepare meeting agendas, take minutes during meetings, and follow up on action items with relevant stakeholders
• Compile and analyze data for corporate reports and presentations
• Build and maintain relationships with key internal and external stakeholders

JOB REQUIREMENTS

• Minimum Diploma and above
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office management tools
• Ability to work independently and manage multiple priorities simultaneously
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Responsibilities:

• Act as single point of contact for Airfreight Import
• Manage internal and external customers for the movement of import shipments
• Follow up on urgent shipments pro-actively
• Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales
• Ensure that customers’ expectations are being met and mapped in SOP
• Regular Business Review with Customers
• Perform ad hoc tasks as assigned by Immediate Superior
• Perform End to End Process which include follow up for discrepancies
• Follow up with Customer on any Billing Disputes

Requirements:

• Minimum Diploma / Degree in Logistics / Supply Chain Management industry or related discipline
• Experience in Logistics & Supply Chain / Freight Forwarding
• Positive attitude and must be a good team player in a fast paced environment.
• Able to work with different levels of stakeholders
• Able to work on Saturday
• Proficient in Microsoft office applications.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

• Well Established Company
• Basic $5000 - $7000 + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Clementi
• Working days: Monday to Friday
• Working hours: 8.30am – 5.30pm

Job Responsibilities:

• Lead, train, and manage a team of technical professionals (project and system engineers) to provide Project Management, System commissioning, technical support, and Pre-sales to satisfy customer’s requirement and achieve company’s objective
• Provide guidance and mentorship to team members, fostering a collaborative and innovative work environment
• Effectively allocate tasks and responsibilities among team members based on their skills and expertise
• Establish clear communication channels within the team. Ensure that team members are kept informed about project updates, organization changes, and any other relevant information
• Conduct performance evaluations, set goals and provide feedback to team member to enhance their performance and career development
• Collaborate with other departments, such as Sales, Operations, Service, IT, Finance & Admin to ensure alignment and coordination of technical activities with overall business objectives
• To evaluate new products/system to assess its suitability to be included in the new product and service packages for promotion to customers
• To assist Sales Dept in the Pre-sales and tender bidding to secure new jobs
• To manage purchasing of equipment and company’s equipment and inventory
• Preparation of project budgets and proposals for capital expenditure and investments in equipment, systems, or other assets and resources
• To monitor performance of Sub-contractors to meet customers’ expectations with enforcement of Sub-contractor Control Procedure stipulated in ISO9002 procedure
• Ensure systems and processes comply with workplace safety and health regulatory requirements
• Ensure that customer quality specifications are constantly met
• Any other ad hoc duties as assigned

Job Requirements:

• Possess minimum Degree in Electrical & Electronics Engineering or equivalent qualifications
• Possess at least 3-5 years of relevant working experience in Security Industry

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Position: Service Installer
• Working Days & Hours: Mon - Fri: 8.45am to 5.30pm / Sat: 9am to 1pm
• Work Location: Islandwide base on order [ Company Van provided ]
• Salary: $1,800 - $2,400 + Commission / Incentive ($800 - $1,000)

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Perform installation of ceiling / ventilation / wall fans
• Perform repairs and maintenance
• Assemble of general fans when requested on-site
• Perform troubleshooting and repairs of faulty parts
• Any other adhoc duties when required

Requirement:

• Possess with class 3 driving license
• At least 1 year of relevant experience
• Possess with any technical certificate is preferred

A 12-months contract assigned to one of our MNC client

Work Location: To be confirmed (during interview)

Salary Range : $2,500-$2,800

Shifting 24-hrs (Mon-Sun including public holiday)

Job Description

1. lst level helpdesk to respond to calls

2. Provide first call resolution to users who called into our hotline which is public facing, advising on issues

3. Liaise with other support teams, or product teams as required to resolve requests/issues in a

timely manner.

4. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

5. Primary responsibilities are focused on customer contact

6. Perform outbound calls to users who leave callback

7. Handle emails as assigned by team leader

8. Handle responses via the Chatbot

9. Agent would need to be able to take stress of answering calls from members of public

• Company located at Woodlands

• Working hour: 8:30am – 5:30pm (Monday– Friday)

• Variable Bonus + Excellent Welfare

• MNC Automation Manufacturing Company

Job Scope

• Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
• Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
• Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
• Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
• Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
• Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.
• Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.
• Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
• Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
• Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
• Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions.

Requirement

• Diploma / Degree in Information Technology / Computer Science or other related field
• 2 to 4 years of relevant experiences

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

Customer Service (Freight Forwarding, Shipping)

Working Days: 5 Days, Monday to Friday

Working Hours: 8.30am – 6pm

Location: Bukit Batok,

Salary: $2,000 - $2,700 (AWS + Medical Benefit + OT if applicable)

Our client is a resourceful and proficient one-stop freight forwarding company with a worldwide network of agencies.

Job Description

• Follow up on customer enquiries, agents & complaints
• Arrange trucking, transportation & collection
• Co-ordinate & monitor shipment with carriers and clients
• Process custom permit
• Process booking for shipments with shipping lines/consol & prepare shipping documents
• Ensure all cargoes are send in good condition and if any damage shall revert to customer immediately
• Keep Sales Personnel informed about their bookings
• Assist with billing, input job reference and closing jobs
• Support in all aspect of sales and operational activities
• Other ad-hoc duties as assigned by the supervisor

Job Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent
• At least 2 year(s) of relevant experience, preferably in Freight Forwarding / Shipping industry.
• Proficient in MS Office applications, Portnet
• Preferably specializing in Logistics/Supply Chain or equivalent.
• Preferably experienced in shipping systems, such as online booking, declaring custom permit

☘The Supreme HR Advisory Pte Ltd EA No: 14c7279

☘LIM JUN SHENG Reg No: R22104301

Responsibilities:

Customer Service

 Listen to and document customer concerns and issues with their vehicle.

Provide clear and concise explanations of recommended services and repairs.

 Offer advice on vehicle maintenance and warranties.

Service Consultation and coordination

Schedule service appointments and manage the service workflow.

Coordinate with technicians to ensure timely and accurate diagnostics and

repairs.

 Keep customers informed of the status of their vehicle throughout the service

process.

 Review the service and repairs completed with the customer, ensuring

satisfaction.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )