Total 45,423 Others/Any level Customer Service job vacancies

Job Description & Requirements:

· You will be part of the service team involved in attending service calls for audio/visual equipment indoor/outdoor services.

Requirements:

· Preferably with relevant experience in service and repair of TV or Audio Visual System.

· At least 2 years of working experience in the related field is required for this position.

· Possess class 3 driving license (for outdoor technician)

· On-job training will be provided

The Muscular Dystrophy Association (Singapore), MDAS is a mid-sized social service agency run by a mid-size and compassionate team who are driven to care and empower people with the neuro-degenerative condition and their caregivers. If you enjoy a work environment that is challenging, rewarding and impactful, we invite you to consider a career with MDAS.

Responsibilities:

Responsible in operations & administrative roles to ensure services are at the pivotal point in a community setting for people with muscular dystrophy.

1. Therapy Service – handle scheduling; admin & finance; assist in assessment & progress reports;

2. Activity & Program Support – coordinate to ensure smooth execution & logistic support;

3. Membership – update and manage communication channels for circulars; coordinate new membership process; membership fees and update membership data system;

4. Equipment Service (Mobility & Medical) – handle loan, maintain equipment, stock checks;

5. Transport Subsidy Schemes – assist in bookings and coordinate claims;

6. Admin & Finance – maintain statistics and reports; handles finances;

7. Standard Operating Procedures & Guidelines – review and update.

Technical Competencies:

1. ‘N’/’O’ Level or ITE or Diploma

2. Min. 3 years with relevant work experience

3. Proficient in MS Office (Excel a must)

4. Meticulous, systematic, responsible and adaptable to change

Core Competencies:

1. Good in teamwork, multi-task and time management

2. Passion for serving persons with severe physical limitations

3. English & Mandarin speaking preferred

4. Good communication and interpersonal skills

Preferred Achievements/Characteristics:

Experience in therapy setting

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone Call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min GCE N/O/A Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting

R21103142

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Scope

• Working and communicating with various stakeholders and team members on patients' requests and changes to bed assignment.
• Using of the Bed Management System to search and assign beds to patients in accordance to set protocol, policy and procedures
• Collating, analysing and submitting of statistical reports on a timely basis

Requirement

• Min Diploma in any discipline
• Prior experience will be an added advantage
• Good interpersonal skills with a good command in English

Working Hours

Any 6 days a week Monday - Sunday, rostered by supervisor based on departmental needs.

• AM Shift: 7am - 2.30pm
• PM Shift: 2pm - 9.30pm
• ND Shift: 9pm - 7.30am (Minimal 3-4 times a month)

First 3 months is on office hours, after that then they will start you on shift work when you are more stable.

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Our client is one of the well-known companies which is specializing in CCTV, door access system and other security systems.

Time: Monday - Friday 9am - 6pm
Location: Alexandra Technopark

Responsibilities:

• Support business opportunities with technical assistance.
• Coordinate resources comprehensively to successfully execute project POC (Proof of Concept) with significant effectiveness.
• Prepare project delivery plans, design and review, testing, and verification to ensure stable implementation of solutions.
• Promote projects actively, ensuring reasonable processes, high-quality delivery, and timely provision of accurate project materials and deliverables.
• Swiftly resolve issues during project progression, earning commendations from customers; promptly communicate problems to relevant departments with valuable advice for product and solution enhancement.
• Maintain continuous follow-up on projects, keeping records and sorting data, participating in project acceptance tests and presentations, and generating project summary reports upon completion.
• Collect and analyze system and product requirements, produce quality reports, gather insights on competing products, and maintain comprehensive records of mid/large-scale system implementations.
• Offer technical support for the introduction of new products/proposals, produce technical materials for product technology and promotion, and support marketing activities.
• Lead planning and implementation of customer/user training sessions.
• Take responsibility for technical support and drafting product solutions, handling inquiries regarding technical aspects of related products.

Requirements:

• At least Polytechnic or Bachelor’s degree in engineering, telecommunication or computer science related.
• At least 3 year experience of technical support in IT/CCTV/telecom related industry;

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253
Toh Qiu Wei | EA Personnel No.: R23116260

Job Description:

• Lead a team of technician and engineer in providing service support.
• Perform repair, servicing and troubleshooting of engine equipment.
• Read electrical wiring diagram and provide maintenance on electrical circuit.
• Assisting service manager in preparing spare part lists for overhaul and repair.
• Constantly check the functionality of engine machine and prepare service report.

Job Requirement:

• Good interpersonal and communication skill
• Good electrical and electronic knowledge
• Details oriented
• Prefer to have class 3 license

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

JOB DESCRIPTION

• Attend to enquiries.
• Greet all visitors and ensure that all security procedures are upheld.
• Ensure safety and health of children at all times.
• Update and maintain centre files in accordance with regulations and guidelines.
• Liaise with suppliers to ensure timely delivery of goods and services.
• Handle petty cash
• Interface with parents on enrolment matters, school fee collections and operation enquiries.

REQUIREMENTS

• Good phone etiquette
• Ability to adapt/respond to customers’ expectations.
• Good communication skills.
• Ability to multi-task, prioritize and manage time effectively.

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive to join their Airfreight Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Manage all export-related inquiries.
• Coordinate with shippers for collection and export tasks.
• Work with sales and destination offices for air approvals and rate agreements.
• Collaborate with the finance team for COD payments and credit limit issues.
• Coordinate with Vendor Management for collection arrangements.
• Work with Air Freight Planner on flight schedules.
• Liaise with the import team for re-export shipments.
• Handle export permit applications with the Permit Department.
• Coordinate with the warehouse for cargo handling, including acceptance, release, sorting, and packing.
• Manage external vendors for DG packing, crating, and fumigation services.
• Provide shipping instructions to the export operations team.
• Support the Manager with daily operations, team queries, departmental projects, and new account setups.

Requirements:

• Min Diploma with 1 - 2 years in Air Freight Operations experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Service Engineer (Testing and Commissioning, Chiller, AHU, ACMV, HVAC, MNC, Central)

Company highlights

· Market leader of Commercial Air-conditioning

· Job stability for long-term career growth

· Friendly and open-mined working culture

· 5 days’ work week/ Mon to Fri 8:00am-5:30pm

Responsibilities

· Conduct preventive measures, equipment checks and provide resolution.

· Repair work, actively participating in hands-on tasks.

· Provide guidance and technical assistance to service teams and sub-contractorson service assignments.

· On-site standby for immediate response to incidents.

Requirements

· 1-2 year of experience or above in Chiller, ACMV, HVAC. On-site basis.

· Possess Class 3 driving license (optional, may drive company van when needed).

· Nitec or Diploma or Degree in related engineering filed.

· Excellent communication and interpersonal skills.

If you are interested in this opportunity, submit your application now to [email protected]

find out more about this position. Thank you.

Chen Hsiu Wen (Winnie) | Personal Reg No: R1980765

Manpower Staffing Services (S) Pte Ltd | EA License No: 02C3423

- Permanent

- Up to 5k

- Mon to Fri: 8am to 5.30pm

- Yishun

Role:

The R&D Mechanical Engineer is responsible for supporting the development, sustaining and localization projects for SMT production operations. The incumbent will also be required to support Sales/Service/Product Management’s request in product customization, to be in-line with SIPLACE system design. He/She will also be actively involved in and contribute towards global product development projects.

Job Responsibilities:

• Conceptualize, develop and manage mechanical hardware design projects according to the development process to meet the project requirements, goals and objective.
• Involve in the assembly and testing of first article. Work very closely with Module test and System Integration and Test to qualify design and implementation to ensure utmost quality standards.
• Work closely with R&D HQ, Purchasing, Production and manage 3rd party vendors to meet project requirement, goals and objectives.
• Manage and guide junior engineers
• Manage cross functional team(s) for projects
• Take ownership of cross functional team for ad-hoc or Soko projects
• Ensure proper documentation throughout the development process and initiate engineering change process in accordance to SMT PLM process flow.
• Evaluation and selection of components, optimize fabrication and minimize cost of products.
• Developing new ideas and new technology to improve our products and add value to our customers.
• Continuous improvement of development process.

Period:

• Permanent

Location:

• Yishun

Working Hours:

• Mon to Fri: 8am to 5.30pm

Salary:

• Up to $5,000

Job Requirements:

• Knowledge in Automation and Machine / Mechanical Design
• At least 5 years‘ knowledge in SMT & PCBA industry and related processes
• Knowledge with Industry 4.0 practices and implementations
• Proficient usage of 3D CAD design tools - preferably NX (previously Unigraphics)/SolidWorks
• Proficient usage of Product Lifecycle Management (PLM) tools - preferably TeamCenter
• Experienced with Simulation Tools/SW (Ansys/NASTRAN)
• Participate in small to moderate tasks/projects with cross-discipline interactions

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R2198469)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
3 Shenton Way, Shenton House #19-01, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Benefits:

• Basic Salary up to $3,300 with yearly increment based on performance.
• Annual Leave: 16 days (Add 1 day per year until max 21 days)
• Medical Benefits: Max $50 per visit under panel clinics (no cap for the year). Specialist treatment of up to $300 per year with referral letter.
• Dental Benefits: Up to $250 per year
• Group Personal Accident and H&S Insurance (Covered by Company)
• Our company emphasises on good career progression

RESPONSIBILITIES:

Customer Service

• Prepare quotations and process purchase orders from customers
• Handle and assist customers on their sales enquiries via emails and phone calls
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders

Purchase Operating Control

• Prepare Purchase Orders (PO) to suppliers.
• Stock allocation
• Liaise with internal Customer Service Team and Business Development Team on stock availability.
• Check lead-time, expedite deliveries by suppliers and update system in a timely manner.
• Liaising and follow up delay with stakeholders
• Liaise with various parties on cancellation, lead time and expedite request.

Others

• Assisting the supervisor with daily operation / activities.
• Provides guidance to junior team members.

REQUIREMENT:

• Minimum o level
• Minimum 1 years relevant working experience
• Experience in managing junior staff members
• Possess a service-oriented mindset and self-motivated attitude
• Team player, has initiativeness and able to work with minimum supervision
• Able to multi-task and work in a high volume and fast-pace environment

OTHER INFORMATION:

• Location : North Bridge Rd
• Working Days/Hours : Monday to Friday (9am – 6pm), 2 x Saturday per month depending on roster basis (9am – 3pm)
• Salary : $3,300 higher (salary will commensurate according to experience & qualifications)
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

- Permanent

- Up to $2,800

- Tuesday to Sunday

- Pioneer

Responsibilities:

• Maintain a database of volunteers and/or migrant workers
• Support in engaging volunteers and/or migrant workers
• Support MWC's Case work related to the volunteers and/or migrant workers
• Support in manning and operating MWC's premises
• Support volunteers and/or migrant workers, when the need arises
• Liaise with vendors and stakeholders to carry out activities
• Support MWC to monitor effectiveness of our programmes and recommend new activities that may be beneficial for volunteers and/or migrant workers
• Support MWC in other areas when the need arises.

Period:

• Permanent

Location:

• Pioneer

Working Hours:

• Monday is rest day, Tuesday to Friday is full day, Saturday & Sunday = one half day and one full day
  (Full day: 9am to 7pm (1 hour lunch break), Half day: 9am to 1pm)

Salary:

• Up to $2,800

Job Requirements:

• Diploma holder in any discipline
• Preferably 1 to 3 years of relevant working experiences
• Any experience in engaging migrant workers would be advantageous
• Able to carry out assigned tasks independently
• Passionate in pursuing advocacy work related to Migrant Workers and to always maintain a positive and professional outlook
• Able to communicate effectively both verbally and in writing in at least one of the migrant worker languages
• Able to work in a high-paced environment and support other core functions within the organization
• Proficient in Microsoft Office applications
• Willing and able to respond to urgent incidents at irregular hours/weekends
• A valid class 3 driving license would be preferred

Footnote:

• Passionate in helping workers
• High level of integrity and dependability
• Resonate with the Labour Movement mission of helping the working people, and the core values of Do Well, Do Good, Do More, Do Together.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R2198469)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
3 Shenton Way, Shenton House #19-01, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

• Location: near to Lavender and Bendemeer MRT
• Work with MNC
• 5 Mths Only
• Mon - Fri: 8.15am to 5.30pm
• No Experience needed as training will be provided (Min A Level)

The Challenges:

• Doing Quotation
• Liaising with customers
• Answer phone calls
• Support sales team
• Filing
• Other Ad-Hoc customer service duties as assigned

What it Takes:

• Strong Interpersonal skill
• Strong co-ordination skill
• Fast typing skill
• Ability to multi-task
• Overtime Required with Overtime Remuneration (1.5x)
• Min Diploma / GCE ‘A’ Level

Interested Applicants, please submit a copy of your updated resume (in MS Word Format) and send to [email protected]

Sarah

Reg No: R2198293

EA Licence No: 21C0501

*We regret to inform that only shortlisted candidate will be notified. Thank you.

Job Responsibilities:

• Register and schedule appointments for patients
• Assist doctors with administrative tasks and/or simple procedures
• Manage email, phone and upfront enquiries from patients
• Perform cashiering duties
• Provide chaperone assistance to patients
• Ensure overall décor and cleanliness in the clinic

Requirements

• Minimum GCE N Levels/O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

Working Hours: 830am- 6pm
Rate: Up to $12/hr / monthly salary available

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

The Opportunity:

• 1 year contract (direct payroll with client, renewable basis)
• One-North/Tanjong Pagar
• Stable and Good Envrionment

The Client:

Our client provides a wide portfolio of products for consumers and businesses with a goal to bring the best innovations to people around the world. They are looking for Receptionist who will be placed on Client's site to provide operational support.

The Job:

• Greet, welcome, and direct clients at the Concierge and main reception, guiding them to assigned meeting rooms.
• Provide front desk service to both clients and internal staff.
• Manage and optimize the booking system for meeting room resources.
• Assist external and internal clients, including walk-ins, with general inquiries.
• Ensure meeting room facilities, fixtures, amenities, and equipment are well-maintained and in proper working condition.
• Coordinate with the Admin support team to set up and prepare meeting rooms or venues before and after events.
• Support in taking and serving beverage orders.

The Talent:

• Minimum GCE 'N' / 'O' Level with 1-2 years of working experience
• Knowledge in MS Office including outlook, excel, word etc

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to [email protected] in MS Word/PDF Copy.
• Only shortlisted candidates will be notified.

Kelly Ong
Direct Line: 8416 5199
EA License No: 91C2918
Personnel Registration Number: R2199378

This position will start off as 1.5 year contract.

Location:
Great Eastern Office, at Eunos

Responsibilities:

• Staff will be dealing with phone enquiries from policyholders and distribution representatives, effectively maintaining our Contact Centre’s high level of accessibility
• Attend to enquiries and requests via calls in a professional and prompt manner
• Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system
• Ensure effective and timely follow-up as promised to customers
• Manage customer complaints and feedback with a good closure
• Assist with ad-hoc initiatives/projects as delegated by Management

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3800

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Mandatory Skills

Responsibilities:

• Manage and support eFX/Banking & Financial services applications.
• Work with ECNs and Liquidity Providers.
• Communicate effectively with business users.
• Work independently and proactively, demonstrating a 'can-do' mentality.
• Collaborate effectively as a strong team player.
• Perform under pressure to deliver excellent results.

Requirements:

• More than 5 years of Application Support Experience in eFX/Banking & Financial services.
• Experience with ECNs and Liquidity Providers.
• Proficiency with Oracle, MariaDB, KAFKA, OpenShift, MQ, CD, Jenkins, Bitbucket.
• Thorough understanding of Network and Firewall concepts.
• Familiarity with FIX Protocol.
• Proficiency in UNIX Shell/Perl Scripting.
• Knowledge of Java, HTML, and JavaScript.

Responsibilities

• Report to the Head Event Executive.
• Ensure the operations, maintenance, servicing, repairs, and inspection of Audio-Visual and Control Systems to all equipment in TP and any other equipment which are required from time to time.
• Undertake to execute the Monthly and Regular Servicing, Maintenance, Repair, and Inspection of Audio-Visual and Control Systems
• Attend to user’s requests and complaints via established Computerized Management Systems.
• Monitor and ensure that all the faults reported in CMMS and attended to and followed up.
• Ensure the AV Technicians attend to breakdowns & emergency repairs to all the Audio-Visual and Control Systems
• Verify the asset list of Audio-Visual and control systems in every room and update the list accordingly.
• Set up and test audio-visual equipment, including sound systems, projectors, screens, and lighting.
• Troubleshoot and resolve any technical issues during events.
• Ensure the quality and reliability of audio-visual components.
• Track all expenditures and provide financial reports to superiors.
• Collaborate with clients to understand their event requirements and objectives.
• Create detailed event plans, including timelines, budgets, and logistics.
• Assist in set-up, control, operate, attend to feedback, and troubleshooting on all Audio-Visual systems, sound systems, and stage lighting as required for any functions, events, training, etc.
• Provide technical advice and operational support to users for both internal/external events.
• Oversee the setup and breakdown of event spaces.
• Manage on-site event staff and vendors.
• Ensure a smooth flow of activities during the event.
• Address any last-minute changes or emergencies.
• Provide clients with regular updates and ensure their needs and expectations are met.
• Gather feedback from clients and attendees to assess the success of events.
• Identify areas for improvement and implement changes in future events.
• Ensure all equipment are checked regularly and coordinate specialized servicing.
• Any other duties that may be assigned by the Head Event Executive, SZM and/or SFM.

Requirements

• Diploma/Higher Nitec/Nitec in Event Management, Hospitality, Mass Communication, Marketing or equivalent.
• Minimum 3 years’ experience in events management.
• Good knowledge of various AV systems and Performance support equipment.
• Good PC skills and fully competent in MS Office Software.
• Willing to work long hours and on weekends during event execution.
• Preferably with experience in handling lighting console (GrandMa2), audio mixer (Yamaha Audio Consoles) and audio-visual automation controls (Crestron Control)

Job Description & Requirements

Food SERVICE COUNTER Attendant are responsible for the daily prepare and serve food to customers. Typical duties include providing an excellent dining experience, managing staff, ensuring efficiency and overseeing health and safety regulations.

Responsibilities for Food Design attractive menus
Develop a relationship with regular customers
Follow food and safety regulations
Order food supplies for the kitchen
Ensure that customers are satisfied with food and service
Assist with marketing events
Create restaurant policies
Hire and train new restaurant staff
Able to teach & guide staff on food preparation
Able to hold weekly meetings for staff.
Simple deep frying & cooking experience is required.
Food serving is required during peak hours.

all races welcome

English and Mandarin speaking will mor advantage..

Our client is a leading Multi tech Social Media company. The role will help to ensure support, drive customer and partner growth, retention, and advocacy.

Job Responsibilities:

• Act as a point of escalation for long-tail partners and clients, coordinate customer calls and remote troubleshooting when required.
• Own and engage with a growing portfolio of partners and direct clients
• Work closely with product and engineering teams to ensure high customer satisfaction
• Collaborate with other regional Support Account Managers to review account health and proactively identify gaps in customer/product experience
• Maintain and report customer account health and other key metrics
• Ensure that escalated Business Messaging API issues are resolved timely and communicated to the customer meeting their expectations
• Work closely with the Client Managers and Partnerships team, comprehend the business priorities and technical environments of long-tail clients and partners, as well as develop close relationships with them.
• Analyze tickets and provide recommendations that improve the customer experience. Build relationships with Product and Engineering teams to improve the product and advocate for customer needs

Job Requirement:

• Bachelor's degree or equivalent with min 3+ years of technical support experience delivering/ enabling support for enterprise applications or being in customer success/account management
• Experience of enterprise cloud software and concepts (e.g. Single Sign On), integration with cloud service providers (e.g., AWS), and APIs
• Demonstrated experience of excellent troubleshooting of customer and partner escalations in a ticket based workflow while achieving SLA requirements and managing critical escalations
• Leverage tools and technology to deliver value to multiple accounts at once through one to many programs
• Excellent communicator with the ability to simplify and clearly explain technical concepts to a non-tech savvy audience
• Excellent analytical skills to accurately respond to customer and partner needs at scale
• Ability to build relationships and effectively leverage them to remove blockers and expedite work
• Good communication and stakeholder management skills.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

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Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Description:

IT Operations Support (work with IT external vendor) 30%

● Provide account administration and users support including Active Directory, Email Exchange, File / Printer Servers, TrendMicro Anti-Virus Management Console, Wi-Fi, Telephony, Door Access Systems and etc.

● Support systems activities on installation of servers, storage and server room facilities.

● Support end-users Computing on Windows Operating Systems and MS Office Suite.

● Ensure operating environment are secured and security patches are up-to-date.

● Review and update IT policies, procedures and standards documentation.

● Review maintenance contracts regularly for all IT equipment including desktops, laptops, servers, storage, firewalls and network devices.

● Review, analyse and update IT hardware and software and upkeep of IT register.

● Test and evaluate new software applications

● Responsible for Vendor Management and ensure Service Level Agreements are met.

● Involve in corporate website maintenance and regulatory compliance audit and ensure appropriate closure

Salesforce enhancement 50%

● Work closely with external Salesforce consultant to make the bridge between Client Services and Operations/Warehouses requirements to enhance information transmission

● Provide user training and support for new hires and address any issues that arises

● Build custom reports and dashboard whenever required

● Support Salesforce design and propose solutions to users requirements based on industry and technology best practices

Facilities (cctv, temperature, humidity) 20%

● Work with vendors to facilitate the installation, maintenance and upkeep of the cctv/temperature/humidity (“the facilities”) control in the warehouse.

● Monitor the facilities through reports and troubleshoot/diagnose faulty units

Job requirement:

Good attention to details, Good problem solving skills, Great interpersonal skills

Good knowledge and hands-on in the following fields:

● Windows 10, MS office suite

● Windows Server Operating Systems

● Active Directory

● Trendmicro APEX 1

● Hardware support in Desktops, Laptops, Servers, Storage, Routers and Switches

● Server Room facilities support

Highlights

Corporate Call Centre
Working hours: Rotational shift, Mon – Sun
4 weekdays 1 weekend
Location: Changi / Jurong East
Salary: Basic + shift allowance
Duration: 6 months
Note: 2 months training (training most likely will be at Jurong)

Shift Pattern:
830am to 530pm/
845am to 545pm/
1030am to 7.30pm/
1130am to 8.30pm

Job Scope:
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk
standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)