Total 51 Manager level Customer Service job vacancies in seletar north east

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Responsibilities:

• End to end stakeholders management

• Manage customer support after the conclusion of the contract

• Responsible of transparent and traceable billing of contracted services

• Single point of contact for all issues and requests with regard to steering, planning and controlling the services to be provided by T-Systems

• Manage continuous improvement of interaction with regard to Customer-to-Customer processes

• Accountable for projects and major orders or services, i.e. more complex services which are not in the scope of regular operation

• Coordinate external suppliers (subcontractors)

• Establish a coordinated and timely service reporting, conducting service reviews and controlling service levels

• Implement changes in line with the contractual stipulations and in cooperation with the units involved

• Propose measures for continuous improvement of service performance

• Identify opportunities and topics in areas where T-Systems has profound experience and is capable of contributing to the customer’s added value beyond the contractually agreed scope of services

• Coordinate operational and strategic targets with the customer.

• Single point of contact to the customer for all non-contractual and non-commercial items including relevant liquidated damages

• Plan, organize and leads regular progress meeting

• Close cooperation with Operation Manager to provide service operations maintained to contractual service level requirements

• Adherence to accreditations / certifications as required, including but not limited to ISO 20000 and ISO 27001

• Driving continuous improvement within the services provided which are evidenced through customer satisfaction ratings

• Driving innovation in Service Operations to improve quality of service and cost efficiency

• Provide ‘Out of Hours’ management escalation for severe business impacting issues

• Ensure conformance to T-Systems’ and the local/global security policy in close cooperation with Customer Security Manager

General Requirements:

• Planning and control of existing revenue and of service delivery in time / quality / costs

• Contract implementation in commercial systems as well as initial and formal ordering

• Ordering of internal / external deliveries including order processing and project contracting of multidisciplinary project teams (e.g. transition and implementation projects)

• Quality monitoring at the contract level

• Ensuring agreed terms of delivery and services

• Project management of small to medium customer deliverables

• General knowledge of IT Infrastructure, Cloud Concepts and Digital Transformation

Communications / Reports

• Regular communications with customers for delivery and services within the contractual framework. Face to Face, virtual, email and telephone based.

• Contact person for the customer for commercial matters within the contractual framework in coordination with the account teams

• Handling of customer complaints and escalations within the framework of the complaint management process

• Conduct customer service reviews and track derived measures and activities

• Regular communications with Operations and Sales for performance and quality

• Providing the agreed invoicing data

• Tracking invoice payment

• Customer reporting / SLA monitoring according to customer requirements, management reporting (technical and SLA)

• Ensuring high customer satisfaction – including measurement process

Sales Process

• Driving the up-selling and cross-selling sales process within the account

• End-to-end ownership of the sales to delivery process (feasibility, time, quality, budget)

Financials

• Responsibility for revenue, expenditure, gross profit and complete invoicing

• Responsibility for budgeting and forecasting revenue, gross profit of contracts (existing business) in coordination with account team

• Ensuring capacity management to secure the required Service line tasks

• Responsibility for contract management and controlling (internal and external)

Language Proficiency

• Able to speak and write fluently in Japanese and English (for Japanese speaking customers)

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• · Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• · Developing goals for the development team and business growth and ensuring they are met.
• · Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Customer Service Oversight:

• Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
• Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
• Performance Metrics:
• Establish and monitor key performance indicators (KPIs) for customer service activities.
• Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
• Customer Relationship Management (CRM):
• Manage the CRM system to track customer interactions, sales, and support activities.
• Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
• Communication:
• Act as a liaison between customers and other departments to resolve issues and improve overall service.
• Develop and distribute regular customer service reports to senior management.
• 
  
• Logistics Systems Management:
• Logistics Operations:
• Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
• Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
• System Implementation and Management:
• Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
• Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
• Supply Chain Coordination:
• Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
• Negotiate contracts and agreements to secure the best terms and conditions for the company.
• Continuous Improvement:
• Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
• Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
• Reporting and Analysis:
• Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
• Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

Primary Responsibilities:

Service Delivery Leadership:

• Oversee the end-to-end delivery of digital services, ensuring projects are completed on time, within scope, and on budget.
• Manage delivery teams, ensuring alignment with customer expectations and business objectives.
• Drive continuous process improvement and ensure high standards of service quality and efficiency.
• Coordinate with cross-functional teams, including operations, technical teams, and product development, to deliver integrated solutions.
• Pre-Sales Support:
• Collaborate with sales teams to provide technical expertise and solution design during the pre-sales phase.
• Engage with prospective clients to understand their business needs and align them with appropriate digital solutions.
• Prepare and present technical proposals, solution architecture, and delivery plans to customers.
• Assist in the development of RFPs/RFIs and contribute to pricing strategies by offering insights on delivery costs and timelines.
• Stakeholder Management:
• Maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
• Act as a key point of contact for clients during both the delivery and pre-sales phases to ensure expectations are met.
• Risk & Resource Management:
• Identify potential risks and implement mitigation strategies to ensure smooth service delivery.
• Oversee resource allocation, ensuring that project teams are staffed appropriately and efficiently.

Requirements:

1. Educational Background:
   • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
   • Relevant certifications (e.g., PMP, ITIL, or Agile) are a plus.
2. Experience:
   • Minimum of 8 years of experience in digital service delivery, project management, or a related role.
   • Proven experience in pre-sales support, including solution design and technical proposal development.
   • Experience leading cross-functional teams and managing client relationships.
3. Technical Skills:
   • Strong understanding of digital services and technologies (e.g., cloud computing, software development, data analytics).
   • Familiarity with project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
4. Soft Skills:
   • Excellent communication and interpersonal skills to effectively engage with clients and stakeholders.
   • Strong analytical and problem-solving abilities to address challenges and identify opportunities.
   • Leadership qualities to inspire and motivate delivery teams.
5. Risk & Resource Management:
   • Experience in identifying project risks and developing mitigation strategies.
   • Ability to manage resource allocation effectively and efficiently.
6. Customer-Centric Mindset:
   • A track record of aligning services with customer needs and expectations.
   • Ability to build and maintain strong relationships with clients and partners.
7. Strategic Thinking:
   • Strong business acumen to understand client objectives and align digital solutions accordingly.
   • Ability to contribute insights to pricing strategies and delivery cost estimation.

About the role

The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on projects / special matters
• Prepare customer key performance index reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes / rates to COD customer or overseas offices
• Liaise with overseas agents on the various requirements and rates
• Review the profit & loss of product desk
• Analyse job file purchasing and raise concern to Pricing team
• Review & approve changes of work processes before escalation to Head of Sea Freight
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma / Degree preferred
• Minimum 8 years of experience in freight forwarding with sea freight experiences
• Previous customer service experience is an added advantage
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• DGR trained will be an advantage
• Location: 101 Alps Ave Singapore 498793 (Designated transport Pasir Ris, Ang Mo Kio, Tanah Merah, Tampines, Admiratly, Yishun and Sengkang)

Outstanding career growth and progression

Amazing incentives and Allowances

Friendly Work Environment

Attractive Work Package

As our company continues to expand, we are looking for professional, enthusiastic and outstanding individuals to join our team.

. Candidate should preferably possess at least Professional Certficate/NiTEC in beauty and wellness with 5 years of related experience.

. Candidate without relevant experience will be considered fro the position of trainee beautician with training provided

Job Responsiblities

. Handle enquries from customers

. Provides professional advice to customer on suitable products and treatments

. Provide a diverse range of beauty treatments for customers including facial, waxing, hair treatment, treading, bleach, Pedicure & Manicure, Henna Design, Keratin Treamement, Hair Rebonding & Highlights & etc

. Update of customer particulars, purchases and treatments records

If you are looking for a rewarding career, you are invited to send your updated resume or call us.

• Lead the development of strategic plans and structures to foster a culture of care, trust, mentoring, and collaboration.
• Manage and enhance Centre operations while ensuring compliance with industry regulations.
• Drive operational and programme excellence by developing strong processes in governance, partnerships, continuous development, curriculum, and pedagogy.
• Develop frameworks for sustained collaborative partnerships with stakeholders.
• Demonstrate strong communication skills to engage team and stakeholders effectively.
• Model and promote the Centre's mission, vision, and values.
• Oversee the wellbeing of all staff in the Centre.

Responsibilities

Financial & Facilities Management

Accountable for the financial accounting and budgetary control of a centre’s funds and the management and maintenance of centre facilities for safe and optimal utilization

Regulations, Policies and Quality Standards

Addresses the regulatory compliance to national frameworks accreditation and licensing standards, centre policies, programmes and curriculum to provide services that meet or exceed standards of practice for children and families

Organisational Management and Continuous Programme Improvement

Encompasses the knowledge, organizational skills and leadership qualities to develop and implement policies and programmes of high quality and standards.

Human Resource Management

Responsible for addressing the principles of organizational culture and management procedures in ensuring a high level of staff quality and opportunities for professional development.

Personal and Professional interactions

Ensuring effective and open communication channels for the exchange of information, ideas and sharing to build strong professional relationships and uphold ethical, and professional practice.

Leadership, Team Building and Professional Development

Encompasses the commitment to the overall vision of high-quality care and education services through modelling and leading professional development, cultivating and motivating self and others to work collaboratively in teams and across disciplines and interest groups to form communities of practice.

Any other duties that may be assigned from time to time

Requirements

· Minimum of a diploma in Early Childhood Care & Education (Leadership), or its equivalent

· A recognised certificate in infant care and/or a degree in Early Childhood Education from an approved institution will be advantageous (Note: Required if centre offers infant care)

· Minimum 3 years of experience working as a centre leader in a preschool

· High EQ, matured, exemplary leadership and management skills are essential;

· Good interpersonal skills

· Excellent written and verbal communication skills

· Well versed with the SPARK 0 to 6 years framework, licensing regulations, Early Years Development and Nurturing Early Learners framework

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

• Responsible for the Infrastructure platform implementation and operations related to Traffic Engineering and Management projects within the organization;
• Responsible to manage the operating budget as well as to support the procurement administrative related activities (i.e. RFP/RFQ);
• Provide technical solutions and ensure proper reviews of technical solutions on management of infrastructure to meet requirements for audit & compliance;
• Managed vendors and IT service maintenance contracts ensuring the various service levels are met within the contractual agreement;
• Ensure process and controls are in place to ensure the effective management of operations and services beyond the Service Level Agreements (SLA);
• Review and approve change / service requests for infrastructure services, ensuring they are closed within agreed timelines;
• Provide periodic Infrastructure health status report and maintain hardware and software assets;
• Handle and manage incident response & investigation, working with vendors and the respective teams to efficiently resolve issues within the agreed Service Level Agreement (SLA);
• Organise regular project meetings, review the status and provide regular status monitoring on all project activities to management.

Job Requirements:

• Diploma or Degree in Electrical Engineering, Computer Engineering/Science or Information Technology;
• At least 5 years of working experience in designing, deploying and managing complex and enterprise infrastructure technology;
• Good technical knowledge in the area of servers, middleware, storage, virtualization, network and security infrastructure as well as LAN & WAN protocols;
• Has experience in service delivery and supporting the application teams;
• Experience in IT end-to-end procurement activities (i.e. budget approval, tender/quotation, purchase requisition, invoice tracking and verification);
• Able to drive team to work together to resolve complex issues by sharing in-depth knowledge and experience;
• Strong team player, effective at communicating internationally and used to working closely with remote teams;
• Independent and able to manage projects, vendors and stakeholders with strong customer facing and communication skills;
• Proactive and self-starter with good analytical and creative thinking;
• Good communication, presentation, and advisory skills.
• ITIL Certified;
• Professional certifications (Network, Security, Virtualization) would be advantageous.

Primary Responsibilities:

Service Delivery Leadership:

• Oversee the end-to-end delivery of digital services, ensuring projects are completed on time, within scope, and on budget.
• Manage delivery teams, ensuring alignment with customer expectations and business objectives.
• Drive continuous process improvement and ensure high standards of service quality and efficiency.
• Coordinate with cross-functional teams, including operations, technical teams, and product development, to deliver integrated solutions.
• Pre-Sales Support:
• Collaborate with sales teams to provide technical expertise and solution design during the pre-sales phase.
• Engage with prospective clients to understand their business needs and align them with appropriate digital solutions.
• Prepare and present technical proposals, solution architecture, and delivery plans to customers.
• Assist in the development of RFPs/RFIs and contribute to pricing strategies by offering insights on delivery costs and timelines.
• Stakeholder Management:
• Maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
• Act as a key point of contact for clients during both the delivery and pre-sales phases to ensure expectations are met.
• Risk & Resource Management:
• Identify potential risks and implement mitigation strategies to ensure smooth service delivery.
• Oversee resource allocation, ensuring that project teams are staffed appropriately and efficiently.

Requirements:

1. Educational Background:
   • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
   • Relevant certifications (e.g., PMP, ITIL, or Agile) are a plus.
2. Experience:
   • Minimum of 8 years of experience in digital service delivery, project management, or a related role.
   • Proven experience in pre-sales support, including solution design and technical proposal development.
   • Experience leading cross-functional teams and managing client relationships.
3. Technical Skills:
   • Strong understanding of digital services and technologies (e.g., cloud computing, software development, data analytics).
   • Familiarity with project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
4. Soft Skills:
   • Excellent communication and interpersonal skills to effectively engage with clients and stakeholders.
   • Strong analytical and problem-solving abilities to address challenges and identify opportunities.
   • Leadership qualities to inspire and motivate delivery teams.
5. Risk & Resource Management:
   • Experience in identifying project risks and developing mitigation strategies.
   • Ability to manage resource allocation effectively and efficiently.
6. Customer-Centric Mindset:
   • A track record of aligning services with customer needs and expectations.
   • Ability to build and maintain strong relationships with clients and partners.
7. Strategic Thinking:
   • Strong business acumen to understand client objectives and align digital solutions accordingly.
   • Ability to contribute insights to pricing strategies and delivery cost estimation.

Professor Brawn Café is a Social Enterprise which provides job and social integration opportunities to people with special needs and the disadvantaged in society. Its mission is to provide affordable good food by an inclusive quality workforce comprising people of different abilities, ages and socio-economic background. Due to our rapid expansion to serve more children, we invite people who have proven commitment and competence to join us in transforming the lives entrusted to us.

As a Cafe Manager, your responsibilities will include (but not limited to) the following:

• Responsible for managing the overall F&B operations of the restaurant (Front & Back of House)
• Accountable for the daily sales and profit performance of the restaurant
• Work with restaurant chef team to forecast, plan and manage all F&B orders
• Monitor and supervise the preparation and serving of food to ensure quality and compliance with food safety regulations
• Deliver excellent customer experience and enforce customer service culture
• Manage budget to ensure targets met
• Manage scheduling, training and guidance for the team
• Any adhoc tasks assigned by supervisor

• Candidate should possess at least Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in any field. Relevant field on study in Food & Beverage will be preferred.

• At least 5 years of working experience in the related field is required for this position.
• At least 3 years of experience in a supervisory position in Food/Beverage/Restaurant Services or equivalent.
• Flexible with being deployed to different work locations and possibility of more than one location a day, due to business needs.
• Team player, able to work effectively in a team.
• Mature and resilient with good self coping mechanisms.
• Ability to adapt to diverse people and environment.
• Ability to work in a fast paced, dynamic and challenging work environment.
• Strong desire to learn about Autism and the passion to help special needs individuals

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We apologise that only shortlisted candidates will be notified.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to hire.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The role requires the individual to oversee Customer Support Service (CSS) team to support 1-Net core business, operations and services with 24x7 service availability at multiple sites of Data Centre (DC), including management of DC network infrastructure, network operation/services and service delivery.

This role also requires the individual to be responsible for developing and implementing processes and procedures that interfaces with the sales process, various services provisioning and customer requirement support.

Responsibilities

• Lead and manage the team of network engineers for the operations and management of 1-Net DC Core Network infrastructure, including peering network, DC Hosting network, Cross Connect services, Data Center Corridor service and data center MMR management. Assign team resources to support daily network operations and ensuring fair distribution of assignment.
• Monitor and improve overall network performance, optimise network bandwidth utilisation and secure 1-Net Core network infrastructure from potential network security risks.
• Network capacity management to ensure adequate resources available to support business and operations needs for network services.
• Support network services for internal and external customers, response to incident escalation and coordinate team effort in determining root cause and resolving problem. To work on preventive measures such as revise SOPs, re-engineering of network architecture, upgrade/enhancement and tech refresh.
• Test and evaluate technologies for supporting new network service, contribute in planning, design and implementation of new network services.
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes, procedures, timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning
• Ensure contracted service level agreements and key performance indicators are met
• Negotiating solutions, resolving conflicts and anticipating/ handling critical situations to ensure successful delivery of service to customers.
• Manage pre-sales activities including, but not limited to RFI, RFQ & RFP preparation, solution design, technical clarification and discussion.
• Manage relationship with customers, internal stake-holders and functions. Ensure that the assigned project(s) complete & handover to customers on time.
• Develop and align network policies/process for consistent implementation across all 1-Net data centers, ensure network operations is in compliance to regulatory and certification requirement, such as IMDA regulation, ISO 22301, ISO 27001, PCI-DSS, OSPAR. Work towards continual improvement in operational efficiencies, enabling innovation, furthering productivity and delivering value.

• Minimum 6 years of relevant experience
• Extensive Knowledge and experiences in networking and network devices, capable of designing and implementation of network solutions to support business and operations needs.
• Understand and have similar experiences in IP Transit implementation and operations, Internet routing, DNS management.
• Manage network operations across multiple physical sites.
• Network protocols such as TCPIP, BGP, FTP, HTTP, DNS, etc
• Knowledge of cloud service network and service provider security best practices preferred
• Must possess Network and Security troubleshooting skills and experience with management of network devices (switches, routers, firewall)
• Deep understanding and experience on Data Center structured cabling system and MMR deployments, Cross Connect planning and implementation.
• Good understanding of IMDA regulations on SBO license, ISO 27001, ISO 22301, PCI-DSS and OSPAR requirement.
• Degree/Diploma in IT or relevant Discipline.
• Certification in CCNA, CCNP is highly preferred and ITIL will be a plus
• Good command of English, both written and spoken
• Customer-oriented, patient and a strong team player
• Working location: 1-Net East (Chai Chee) and 1-Net North (Woodlands)

Job Description Summary

Customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Service Availability Manager is required to oversee the IT operations and Delivery.

Job Description

A Service Availability Manager is customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset, keen to drive your own personal and professional development. You are customer-focused - Someone who prioritizes customer success in your work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical Skills:

• 3-5 years of relevant experience
• Service and Project Management
• Proven experience in a customer-facing role with a strong commitment to delivering high-quality service within a contractual framework.
• Deep understanding of IT infrastructure, including equipment, systems, software products, and networked devices.

This is an on-site Singapore-based individual contribution role that will focus on enhancing the SOW based Digital IT Services and technology talent management services businesses of Sciente International in SG.

• Client Engagement & Development: Develop and maintain strong relationships with clients to understand their IT projects and tech talent requirements, challenges/needs, company culture, and strategic objectives.
• Collaborate with client managers to clarify their requirements and make sure a common understanding.
• Adopt a consultative approach to act as advisors for our clients.
• Work with internal talent acquisition team and do assessments to evaluate candidates’ skills, experience, and cultural fit for specific roles/scope of work.
• Present qualified candidates to clients, providing detailed summaries and recommendations to facilitate the decision-making process.
• Facilitate the interview process for potential tech professionals, ensuring delightful engagements.
• Service Agreements/Scope of Work and Offer Negotiation: Serve as a liaison during the SOW/offer negotiation process, facilitating discussions and reaching mutually beneficial agreements.
• Build the relationship with client managers across the levels, develop client accounts and grow the portfolio of IT professional services within the client accounts.
• Market Research: Stay abreast of industry trends, market conditions, and competitor activities to inform strategies and provide valuable insights to clients.
• Adhere diligently to Sciente's internal processes and submit weekly reports in a timely manner.

Qualifications and Experience:

• At least 4-6 years of total relevant experience in IT services / talent management / tech recruitment / IT staff augmentation services within Singapore.
• Minimum 3-4 years of local work experience in client services/client account management are very much required.
• A graduate degree or diploma in IT, Computer Science, a related field, or any business/HR/engineering discipline is a prerequisite.
• Essential qualifications include outstanding communication and interpersonal skills, along with a results-oriented mindset.
• Proficiency in engaging with client managers, adopting a consultative approach to understand their project requirements.
• Meticulous attention to detail and a commitment to continuous learning are mandatory for our organizational culture and the demands of the markets we serve.
• Capability to work towards meeting revenue performance goals for the named client accounts.
• A fervor for delivering quality results, coupled with discipline, focus, perseverance, and resourcefulness, is highly valued.

More qualified professionals shall be considered for senior level roles.

Candidates with new sales experience shall be considered for Business Development Manager for new Client Acquisitions.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License: 07C5639

【Job Description】

Contract Management

- Manage yearly outsourcing reviews, including scope preparation and information gathering.

- Ensure compliance with local regulatory requirements and internal policies.

- Conduct and manage independent or third-party reviews for data center hosting services.

- Set and monitor Service Level Agreements (SLAs) for resolution times and overall performance.

- Oversee internal and external audits, including evidence collection and findings closure.

Budget Management

- Forecast and consolidate budget requirements for new financial years.

- Monitor monthly expenses and analyze reports to justify cost changes.

- Process invoices, track spending, and perform budget variance analysis.

- Ensure data center expenses do not exceed the annual budget.

Policy and Procedure Development

- Identify and implement new procedures related to data center operations.

- Draft procedures for access requests, installation, and device management.

- Develop a data center handbook for vendors and staff.

- Provide training on data center rules and regulations.

Human Resource Management

- Conduct yearly reviews of support structure, roles, and responsibilities.

- Manage manpower, including contractors and secondees, with contract renewals and shift arrangements.

Inventory Management

- Maintain detailed data center and rack layout diagrams.

- Track data center assets, including servers, storage, network devices, and security equipment.

- Manage space planning for cage and rack layouts.

- Conduct yearly inventory reviews.

Device Management

- Oversee asset tagging, daily inspections, and tool management.

- Monitor operations to prevent mishandling and ensure device functionality.

- Manage equipment registration, installation, and decommissioning.

Backup Tape Management

- Handle daily management of backup tapes, including inventory and storage.

Cabling Management

- Manage patch panel and power cabling installation, documentation, and maintenance.

- Oversee network cabling management, including testing, repairs, and deployment.

Security Management

- Control access card and rack key management, including logs and reviews.

- Monitor security through CCTV recordings and access checks.

【Job Requirements】

1. Bachelor’s degree or an equivalent qualification.

2. A minimum of five years’ experience in DC Management, preferably within a banking environment.

3. Proficient in English (and Japanese if you can) with excellent verbal and written communication skills.

4. Strong interpersonal abilities, fostering trust and teamwork.

5. Analytical mindset with the capability to simplify complex issues for understanding.

6. Demonstrated organizational skills and the capacity to manage multiple tasks efficiently.

7. ITIL Certified and other relevant certificates (good to have).

• 
  
  • Customer Service Oversight:
  • Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
  • Performance Metrics:
  • Establish and monitor key performance indicators (KPIs) for customer service activities.
  • Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
  • Customer Relationship Management (CRM):
  • Manage the CRM system to track customer interactions, sales, and support activities.
  • Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
  • Communication:
  • Act as a liaison between customers and other departments to resolve issues and improve overall service.
  • Develop and distribute regular customer service reports to senior management.
  • 
    
  • Logistics Systems Management:
  • Logistics Operations:
  • Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
  • Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
  • System Implementation and Management:
  • Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
  • Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
  • Supply Chain Coordination:
  • Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
  • Negotiate contracts and agreements to secure the best terms and conditions for the company.
  • Continuous Improvement:
  • Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
  • Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
  • Reporting and Analysis:
  • Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
  • Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

Join Us as a Head of our Robot Support Team at LionsBot: Be a Pioneer in the Robotic Revolution!

Are you ready to be a game-changer in the cutting-edge world of Industry 4.0? At LionsBot, we're shaking up the traditional cleaning sector with our awesome robotic solutions, tackling manpower shortages head-on. Our innovative bots are already cleaning up in 30 countries around the globe!

At LionsBot, we live and breathe excellence and creativity. Our vibrant, fast-paced environment is like a 'Band of Brothers' where everyone is united by a shared Unicorn goal. If you're ready to embark on a remarkable journey and be part of a team that's making waves, read on!

Responsibilities:

• Responsible for the management and construction of the global after-sales service network outside Singapore
• Build the service support teams across Europe, Asia and USA to support our partners with quick on-site support to resolve major issues and important trails and demonstrations
• Lead the international Robot Support Team (RST) team to carry out the training on product repair, maintenance, technical upgrade and software version iteration for all LionsBot products to the partners
• Lead the team to collect after-sales problems, suggestions to improve products, customer satisfaction assessment, etc., to give feedback to the R&D department for product updates and future iterations.
• Managing the schedule and deployment of RST engineers to customer sites globally for after-sales support
• Responsible for the establishment of training and deployment SOPs for RST engineers and customers’ technicians
• Collaborate with sales team to devise suitable strategies for robot trials at potential customer sites globally

Requirements

• Bachelor's degree in Engineering, Robotics, or a related field
• 5+ years of experience in robotics service, maintenance, or a similar role
• Strong leadership and project management skills
• Technical proficiency in robotic systems and troubleshooting
• Excellent problem-solving and communication skills
• Able to work in a fast-paced environment

Job Description Summary

Customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Service Availability Manager is required to oversee the IT operations and Delivery

Job Description

A Service Availability Manager is customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical Skills:

• 3-5 years of relevant experience
• Service and Project Management
• Proven experience in a customer-facing role with a strong commitment to delivering high-quality service within a contractual framework.
• Deep understanding of IT infrastructure, including equipment, systems, software products, and networked devices.

COMPANY DESCRIPTION

With a capacity of around 430 beds, Peacehaven provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

Peacehaven has also been awarded the bizSAFE level 4 status which affirms our commitment to safety and health standards at the workplace.

The Salvation Army, Singapore - Peacehaven Nursing Home

RESPONSIBILITIES

• Develop and implement the Centres' Business Continuity Management Programme.
• Oversee daily operations of the Centre, ensuring compliance with licensing standards.
• Collaborate with key partners to plan, monitor, and implement programs and schedules effectively.
• Supervise referrals to daycare services and ensure optimal utilization of those services.
• Work closely with the Nursing Department to provide optimal care to clients and families.
• Manage and monitor the annual budget to ensure optimal resource utilization and allocation.
• Maintain and update all operational documentation for audit purposes.
• Ensure the safety and security of the day centre environment for clients, staff, and the public.
• Ensure staff adherence to regulations and policies, and manage disciplinary actions.
• Ensure adequate staffing in accordance with Agency of Integrated Care's guidelines.
• Manage staff performance review and annual appraisal.

• Degree in Healthcare related preferred.
• A minimum of 3 years of supervisory experience in healthcare or senior care settings.
• Required to travel between the three centres.

Work Location(s)

Peacehaven Changi Day Centre

7 Upper Changi Road North Singapore 507705

Peacehaven Bedok Day Centre

Block 121 Bedok North Road Singapore 460121

Peacehaven Bedok Arena

Block 187 Bedok North Street 4 Singapore 460187

Working Hours

Under normal circumstances the hours of duty will be as follows:

8.30am to 5.45pm (Monday to Friday)

Responsibilities:

• Drive innovative and sustainable supply chain solutions, to accelerate commercial success for Nestle and the Customer, that deliver a competitive advantage relative to their key industry rivals by optimising cost to serve and maximising product availability.
• To coordinate all development and customer management initiatives across the Order-to-Cash process, resolve issues and build key customer relationships.
• Ensure outstanding delivery of 3PL services (warehouse and distribution) at minimum cost by closely and effectively managing the relationships with them.

Requirements:

• Experience in Customer Service in a similar market environment or trade structure or operational experience in one of the following areas: Physical Logistics, Demand or Supply Planning, Warehouse Management, Transportation, Physical Logistics Projects
• General sales experience especially Key Account / Event Management / Customer Channel Sales Development.
• Project management in a CS related area / Distribution Network Redesign / High Performance Logistics / Customer Logistics.
• Dealing or working with/for Customers or Suppliers (Distributors, Retailers, Suppliers etc).
• Experience in supervising or managing a team