Total 3,468 Manager level Customer Service job vacancies

• Position : Centre Manager-(MUST have Supervisor Role /Enrichment Centre Experience) - ALL WELCOME
• Location : Woodlands Centre
• Working hours : 44 hours, 5 days work week, 4 weekdays: 12:30pm to 9:30pm; 1-weekend: 8:30am to 6:30pm
• Salary (commensurate with experience) : Up to $5300 + Performance Bonus + Medical/ Dental Benefit
• Duration : Perm
• Industry : English Enrichment Centre

Main Responsibilities:

• Provided exceptional customer service to clients, resulting in high customer satisfaction ratings
• Managed centre operations including teachers and front desk team
• Handled operations reports as well as meeting of centre KPIs
• Handled multiple service requests simultaneously with accuracy and courtesy
• Lead centre's team to achieving sales targets
• Ensure smooth operation of centres of exceptional quality according to SOP
• Build and manage customer relationships
• Accountable for managing the facilities, resources and equipment of the centre and ensure that safety protocols are adhered to
• Lead and manage the team

Requirements:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred
• Strong sales and customer relationship management skills
• Demonstrated ability to lead and inspire a team to achieve common goals
• Able to work independently to resolve problems

Email your resume to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

EA No: 13C6684

Reg no.: R2197224

This is a 12 months contract assigned to our client

Work Location: Suntec

Salary Range : $4,000-$6,000

Work Shift

1. Rotating Shift

2. 5.5 days per week (44 hours per week)

3. Mon-Sun (including public holiday)

Educational & Skills Requirements

1. Candidate shall possess a recognized Degree

2. Minimum 5 years of experience in managerial positions in a contact center industry.

Job Description

1. Provide leadership and regular coaching to Team Leaders and Agents.

2. Responsible for managing the day-to-day running of the contact centre, which includes effective resource

planning in ensuring KPIs are consistently achieved

3. Work closely with HR to ensure fast, effective, and quality staff recruitment

4. Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to

thrive. This could be in the form of daily huddle sessions, team building activities and monthly

coaching sessions.

6. Conduct consistent reviews of staff performance to identify training gaps and needs

7. Take ownership and resolve any urgent or critical issues escalated by the Client or team

8. Work closely with Client to support investigation and service recovery process

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)

Job Description & Requirements

· Greet and welcome guests as soon as they arrive at the office.

· Direct visitors to the appropriate person and meeting rooms.

· Serve beverages to guests as and when required.

· Answer, screen and forward incoming phone calls to appropriate person.

· Take and relay messages to the appropriate personnel.

· Provide information and answer queries from callers.

· Receive, sort and distribute daily incoming mail / deliveries.

· Sent outgoing mails and maintain postage record.

· To assist with purchasing of stamps and mailing of registered mail

· Manage and order office stationery, pantry supplies, First Aid boxes and keep an inventory of stock.

· Receive invoices and pass on to accounts department.

· Perform other clerical receptionist duties such as filing, photocopying, transcribing and laminating.

· Ensure reception area is tidy and neat at all time, with all necessary stationery and material (e.g. pens, forms and magazines)

· Ensure pantry area, photocopying copy area,meeting room is tidy and neat at all times.

· Liaising with vendor on maintenance servicing for office equipment. (eg. photocopier, water dispenser, coffee machine)

· Provide assistance in general administrative support as and when needed.

· Any other appropriate duties and responsibilities as assigned.

Requirement

GCE 'O' Level

2 years’ experience

Benefits

· Annual leave

· Medical insurance

· Performance bonus

We regret that only shortlisted candidates will be contacted.

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

Organising deliveries, storage and despatches of goods in warehouses.

Supervise deliveries of goods into warehouses and ensure products are accounted for.

Picking and sorting operations are carried out safely and securely.

Initiate, coordinate and enforce optimal operational policies and procedures.

Job Description:

1. Client Consultation:
   • Conduct thorough consultations with clients to understand their beauty goals, preferences, and any relevant health considerations.
2. Beauty Treatments:
   • Provide a variety of beauty treatments pitch, which may include:
     • Skincare services (facials, masks, and other skincare treatments).
     • Body treatment (Body care, exfoliating with body scrubs to remove rough skin etc.)
3. Product Recommendations:
   • Recommend and sell beauty and skincare products to clients based on their individual needs and concerns.
4. Health and Safety:
   • Adhere to proper hygiene and sanitation practices to ensure a clean and safe working environment.
   • Follow industry and regulatory guidelines for health and safety.
5. Appointment Scheduling:
   • Manage appointment schedules efficiently and ensure timely service delivery.
6. Customer Service:
   • Provide excellent customer service to enhance the overall client experience.
   • Address and resolve client concerns or complaints in a professional manner.
7. Stay Informed:
   • Stay updated on the latest beauty trends, techniques, and products.
8. Sales and Retail:
   • Actively promote and sell beauty products and retail items to clients.

Qualifications:

1. Education and Certification:
   • Completion of a cosmetology or beauty therapy program from a recognized institution.
2. Experience:
   • Previous experience working as a beautician or in a related role is often preferred.
3. Technical Skills:
   • Proficiency in various beauty treatments and services
4. Communication Skills:
   • Excellent communication and interpersonal skills to interact effectively with clients and colleagues.
5. Sales Skills:
   • Ability to promote and sell beauty products to clients.
6. Customer-Focused:
   • A customer-centric approach with a passion for enhancing the well-being and confidence of clients.

We pay well; the salary ranges from $2,500-$7,000 inclusive of commission & hand fee

Please contact us at: 97211888

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.

Oversee an organization's computer activities.

Including data processing, information systems support, computer programming, and communication software.

Also supervise network and data security operations.

Finally plan, coordinate, and direct computer-related activities at an organization and help determine its information technology goals

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

Our Client:

The organization has a global operation footprint, spanning from Asia to Americas. The business is headquartered in Asia, and it is a global leader in logistics solution specifically catered to the global energy market. Their focus is on offering secure, ocean transportation, and specialized petroleum services to major energy companies, refineries, and trading houses. With decades of global know-how experience, the business poised for growth with their award-winning team. The organization strive to ensure efficient operations across multiple regions to fulfil the world's energy demands.

The Responsibilities:

The range of responsibilities will include but are not limited to:

Organizational IT Services – Primary Representative:

• Champion the endorsed Group/Organization IT service culture
• Align IT Service Delivery and Support solutions with the business’ needs and IT requirements
• Assist in SLA negotiation efforts with the business departments/functions
• Provide oversight to the business’ IT Service Owners
• Direct and oversee the maintenance of IT Services Catalogue
• Ensure compliance with processes and controls, prioritizing procurement and cybersecurity
• Manage access rights for authorized users and prevent access from unauthorized users
• Verify defined criteria for solution transitioning to operations and ensure readiness for go-live
• Collaborate with Head of IT, Application Managers, and Group ICT on IT solution/service sourcing decisions
• Direct and oversee the maintenance of a single source repository for all IT Services delivered to the business
• Manage and convene CAB (Change Advisory Board) meetings for urgent RFCs (Requests For Change)

Organizational User/Customer Satisfaction:

• Direct and oversee the management of IT Service Accounts (User/Customer Needs and Relationships)
• Work with business users to identify and prioritize support needs, issues, and resolutions
• Champion and promote ongoing service improvements to enhance customer satisfaction
• Direct and oversee periodic user/customer satisfaction surveys

IT Service Delivery and Support Operations – Process Effectiveness and Assurance:

• Accountable for overall process effectiveness and assurance, covering core processes:
• IT Service Account Management (IT Services Catalogue, Business Use Cases, Strategic/Operations Planning, IT Service QA)
• IT Service Transition Management (Delivery, Support)
• Incident/Problem Management (Incident Classification and Prioritization Criteria, Management of L1-4 Resolution Points, Audits of Incident Tickets)
• Knowledge of Cybersecurity Control Standards and management of major cybersecurity breaches
• Change Management (IT Service Configurations)

IT Services Delivery and Support Operations – Performance Management:

• Maintain responsibility for the resolution of service management issues
• Monitor, measure, report, and review current performance of services in the enterprise IT environment
• Ensure SLAs and OLAs are met
• Review service metrics (KPIs) to support continuous improvements
• Set service performance management metrics and direct the preparation of period management reports

Other Responsibilities:

• Capable of executing Crisis Management Responsibilities as required
• Comply with Company’s policies and Code of Conduct and Business Ethics (CoBE)
• Other duties and projects may be assigned as needed

The Requirements

Education & Certificates:

• Bachelor’s Degree in Computer Science, Software Engineering or related fieldMicrosoft Certified Systems Engineer (MCSE) certification
  IT Service Management certification, e.g. ITIL
  Project Management certifications, e.g. PMP, Prince II
  

Experience:

• Minimum 7 years of experience in IT Service Delivery and Support operations in organizational level, with exposure to Cybersecurity Control Standards
• Experienced in leading cross-functional teams (i.e. business, IT) on projects and/or operational initiatives
• Experienced in managing service accounts (technical, customer relationships)
• At least 5 years of active involvement in projects and operations engagements with senior-level business and IT stakeholders and planning, design, implementation, and operation stages for IT service deployments
• Experience with third-party Vendors is an advantage

Specialized knowledge:

• People management and Team building/management
• IT Service Management (ITSM) KPIs and Processes e.g. ITIL
• Problem solving and decision making skills (e.g. Kepner-Tregoe method)

What’s in it For You?

• Competitive salary and benefit package
• Working for one of the globally acknowledged company within the industry. A truly established and leader in the industry
• Available avenues to contribute positively for the organization to grow and being recognized for it

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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep

JO Reference: JO-240209-344817

• Responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.
• Lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers

Job Requirements

• Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
• Must have a proven track record in building a service culture
• Experience in developing, evaluating and conducting service training is essential
• Proficient in writing and editing
• Adept in conflict resolution, data analytics and presentation
• Excellent planning and organisation skills
• Independent, resourceful and able to handle multiple projects
• Excellent interpersonal skills, skilful in managing multiple stakeholders

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Patient Experience Manager

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Casual dining restaurant, serving western contemporary cuisine, hiring service staff /part-time/ full time. Come join us!!

If you enjoy bringing smiles to customers through good food and service, let's grow as a team together.

Training will be provided.

Good prospect for career advancement for our new team. Expansion plan for more future outlets. Feel free to contact us for a chat.

If you are not sure about your suitability, let's discuss to find out more!

☑ AWS + Performance Bonus

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Overseeing software application functionality
• Lead a team of IT Engineers in support & operations of IT applications.
• Assess system performance and recommend improvements
• Develop IT policies and practices

Requirements:

• At least a Diploma in computer science/IT or related certifications
• At least 5 years of relevant experience.
• Proven analytical skills

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 14C7092

EA Registration Number | R1766892

• Well Established Company
• Basic $5000 - $7000 + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Clementi
• Working days: Monday to Friday
• Working hours: 8.30am – 5.30pm

Job Responsibilities:

• Lead, train, and manage a team of technical professionals (project and system engineers) to provide Project Management, System commissioning, technical support, and Pre-sales to satisfy customer’s requirement and achieve company’s objective
• Provide guidance and mentorship to team members, fostering a collaborative and innovative work environment
• Effectively allocate tasks and responsibilities among team members based on their skills and expertise
• Establish clear communication channels within the team. Ensure that team members are kept informed about project updates, organization changes, and any other relevant information
• Conduct performance evaluations, set goals and provide feedback to team member to enhance their performance and career development
• Collaborate with other departments, such as Sales, Operations, Service, IT, Finance & Admin to ensure alignment and coordination of technical activities with overall business objectives
• To evaluate new products/system to assess its suitability to be included in the new product and service packages for promotion to customers
• To assist Sales Dept in the Pre-sales and tender bidding to secure new jobs
• To manage purchasing of equipment and company’s equipment and inventory
• Preparation of project budgets and proposals for capital expenditure and investments in equipment, systems, or other assets and resources
• To monitor performance of Sub-contractors to meet customers’ expectations with enforcement of Sub-contractor Control Procedure stipulated in ISO9002 procedure
• Ensure systems and processes comply with workplace safety and health regulatory requirements
• Ensure that customer quality specifications are constantly met
• Any other ad hoc duties as assigned

Job Requirements:

• Possess minimum Degree in Electrical & Electronics Engineering or equivalent qualifications
• Possess at least 3-5 years of relevant working experience in Security Industry

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Duties and Responsibilities

• Assist the Head in the management of the Home’s operations in compliance to the SOC and SOPs.
• Implement, manage, evaluate and improve current operational processes and procedures in accordance with the standards and procedures.
• Oversee core functions including staffing, recruitment and development of the Operations Department.
• Develop training roadmap and conduct trainings for staff.
• Assist in developing strategies and implementation plans to improve and standardize all aspects of operations.
• Oversee implementation of measures to mitigate risk to clients
• Develop, write and implement SOPs.
• Assist the Head of Home in monitoring the execution and review of Strategic Plan.
• Establish metrics for key areas of measurement within operations and hold teams accountable to achieve or exceed these goals.
• To ensure that all records, accounts, documents and correspondences are properly maintained and kept up to date.
• To ensure timely and accurate submission of reports to internal and external parties (i.e. the Ministry, other government agencies, etc.)
• To assist in ensuring preparation of monthly and quarterly reports in the Home.
• To assist Head of Home in conducting Resident’s Suggestion and Feedback session with the residents.
• To ensure that the Home’s security measures are adequate and make recommendations based on residents needs.
• To provide guidance and support to Operations Department, Program & Admin Department, and Support Staff.
• To assist Head of Home with facilities/logistics matters
• To support the HOH in raising the profile and quality of care of the Home by recommending and managing initiatives including fundraising, partnerships and programmes with corporations and donors.
• To support PERTAPIS Headquarters and inter-departmental initiatives by planning deployment for events and fundraising projects.
• To develop and review Business Continuity Plans.
• Carry out preliminary investigation of incidents and to conduct disciplinary actions.
• Overseeing facility maintenance in the Home.
• To carry out any other relevant tasks as required for the Home and PERTAPIS.

Candidate Requirements

• Min. diploma / degree in operations management or similar
• Min. 3 years of relevant working experience, preferbly in social service sector.
• Able to perform morning and afternoon shift duties
• Knowledge of basic IT (MS Word, Excel, Access and Powerpoint)
• Good interpersonal and communication (Oral and written) skill
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

Work schedule

• 5 days work

Location

PERTAPIS Children's Home

993B Kovan Road Off Yio Chu Kang, Singapore 545676

**Disclaimer: Only shortlisted candidates will be contacted.

Job Role

• The Head of Home is responsible for the overall management of the Home’s operational needs and complying with the regulatory requirements.

Duties and Responsibilities

• Responsible for the overall supervision, control and discipline of staff
• Perform strategic planning for effective running of the Home within the Management’s policy and keeping abreast with current trends
• Ensures up-to-date records, documentations and administration
• Maintains the residents’ personal files and ensure their well-being
• Responsible for the management of the Home’s budget
• Furnish the Management regularly with progress reports, strategic plans and programme updates
• Close liaison with the law enforcement, healthcare providers, community centres, HDB, welfare homes, Management Committee and other related agencies.
• To support PERTAPIS Headquarters and inter-departmental initiatives by planning deployment for events and fundraising projects.

Requirements

• Minimum degree, preferably in social work or psychology, or equivalent
• Min. 3 years of relevant working experience
• Knowledge of basic IT (MS Word, Excel, Access and PowerPoint)
• Good interpersonal and communication skill (oral and written)
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

Location

PERTAPIS Senior Citizens Fellowship Home

Blk 222 Lorong 8 Toa Payoh, Singapore 310222

Work Schedule:

5 days work

**Disclaimer: Only shortlisted candidates will be notified.

• Assist in the development of strategies and implementation plans for new initiatives to strengthen community network for seniors.
• Guiding the Centre In Charge to ensure the overall smooth operation of the Centres and establish close partnerships with the healthcare cluster and community partners.
• Evaluate, identify gaps, and provide solutions for improvement in clusters' centres' operations and maximizing resources
• Assist in strategizing inter-clusters/cross-agencies/disciplines collaborations where necessary
• Review and propose enhanced services through value-adding processes (e.g. projects, events, external partnerships) and partner with both internal and external stakeholders to ensure successful implementations

Requirements:

• Min Bachelor Degree in any relevant Discipline
• Prior Centre Management experience in the Healthcare Industry will be advantageous

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Operations Manager

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Responsibilities:

• In charge of operations management, employee development, customer satisfaction, and business growth.
• Resolve client inquiries and remarks, services.
• Oversee the completion of repair, maintenance, and emergency work within the proper standards.
• In charge of directing the company, customers, and employee’s management of development and operations.
• Recognize the requirements of every location to address operational problems.
• Inspect all site actions follow the rules that consumers have established.
• Arrange inspections to assess customer satisfaction, inventory, task progress, and technician performance.
• Hold daily meetings with the team to discuss and make improvements.
• Develop staff training programs that cover SOP and safety guidelines.
• Respond to calls for assistance and handle requests after regular business hours.

Requirements:

• Degree or diploma in a relevant field of study.
• At least 3-5 years of experience managing ACMV projects.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

This is a 12 months contract assigned to our client

Work Location: Suntec

Salary Range : $4,000-$6,000

Work Shift

1. Rotating Shift

2. 5.5 days per week (44 hours per week)

3. Mon-Sun (including public holiday)

Educational & Skills Requirements

1. Candidate shall possess a recognized Degree

2. Minimum 5 years of experience in managerial positions in a contact center industry.

Job Description

1. Provide leadership and regular coaching to Team Leaders and Agents.

2. Responsible for managing the day-to-day running of the contact centre, which includes effective resource

planning in ensuring KPIs are consistently achieved

3. Work closely with HR to ensure fast, effective, and quality staff recruitment

4. Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to

thrive. This could be in the form of daily huddle sessions, team building activities and monthly

coaching sessions.

6. Conduct consistent reviews of staff performance to identify training gaps and needs

7. Take ownership and resolve any urgent or critical issues escalated by the Client or team

8. Work closely with Client to support investigation and service recovery process

1. Job Description:

• Responsible for the supervision, review and implement the organisation’s IT strategies and policies for all business processes in respect to the law, regulations, guidelines and IT standards including digitalisation of processes.
• Advise higher management on business operations relating to IT, risks and any other policy requirements
• Manage projects, including the design and deployment of new IT systems and services within the organisation
• Manage and supervise staff and identify opportunities for team training and skills advancement.
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations to improve the IT infrastructure.
• Analyse departmental needs, identify vulnerabilities, boost productivity, efficiency, and accuracy to inform business decisions
• Ensure network components work together seamlessly to meet business needs, using its full range of capabilities, and stay informed about new features and competitor solutions
• Review, update and implement IT policies, SOPs and processes
• Generate IT reports on a timely manner
• Propose and monitor the department budget and tap on governmental grants to innovate, upgrade or refurbish existing systems
• Source, monitor and manage vendors to ensure the best-possible services are being offered and value for money and business needs
• Train employees on software and hardware matters, troubleshoot issues and provide technical support as and when required
• Develop and execute business continuity plans and maintain data backups
• Analyse business requirements by partnering with key stakeholders across organization to develop solutions for IT needs.
• Carry out any other tasks assigned by the CEO and higher management

2. Candidate Requirements:

• Bachelor’s Degree in Information Technology or Computer Science
• 2 years of experience in IT management
• Management and leadership skills
• Knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, and systems performance monitoring
• Expertise in implementing, configuring, and testing IT solutions
• Strong creative and analytical thinking
• Ability to work under pressure, plan personal and team workload effectively, and delegate accordingly.

3. Work Schedule

5 days work week

Monday to Friday: 9am - 6pm

***Disclamer: Only shortlisted candidates will be contacted.

1. Job Role

• The Head of Case Management oversees a team of case workers responsible for resident care coordination. Develops and implements case management programs, including utilization review, intake or discharge planning, and manages the department as per the regulatory practices and policies.

2. Job Description

• Responsible for direction, coordination, management, review, implementation and evaluation of resident case management for the organisation in alignment with the organisation’s strategies and policies and procedures and directions of higher management
• Manage and supervise a team of case workers and identify opportunities for team training and skills advancement
• Manage the safe custody, discipline and needs of the residents in the Home.
• Maintain proper records of Admission and Discharge Register, Records of Residents’ Personal Effects and Disciplinary Meeting Records.
• Ensure all case management records, ECRM accounts, CANS and YLS assessments of residents are properly maintained and kept updated
• Draft and review the Standard Operations Procedure and Best Practices of the Home in accordance to the Standard of Care and policies of the organisation
• Prepare the Monthly Statistical Report
• Assist the Head of Home in the Review Committee and Advisory Board meetings, attend court reviews and family conference and answer queries or clarifications from relevant stakeholders
• Conduct regular assembly sessions with residents on feedback received from relevant stakeholders
• Liaise with Clinical Consultants, Psychologists, Psychiatrists for consultation sessions where required
• Manage and oversee the Individual Care Plan for all residents
• Responsible for the Clinical Intervention components in the Home (include counselling, therapy and care services).
• Work closely with Programme Department and relevant stakeholders to analyse the needs of the residents and to ensure the effective execution of the programme in accordance to the resident’s needs.
• Supervise Trauma Informed Positive Behaviour Interventions and Supports (TIP-BIS) and SDM-PFS implementation in the Home.
• Establish and carry out proper training programs for staff in respect of laws, regulations and policies
• Carry out any other tasks assigned by the Head of the Home, Deputy Head and higher management

3. Candidate Requirements

• Bachelor’s Degree in Counselling or Psychology
• 2 years of experience in case management of residents
• Has supervisory management skills and knowledge
• Excellent interpersonal, verbal, and written communication skills
• Ability to work with all age groups

4. Work schedule

5 days work week

5. Work location

The selected candidate will be allocated to EITHER of the locations as follows;

1. PERTAPIS Centre for Women & Girls (PCWG) - 42 Surin Ave, Singapore 535638

2. PERTAPIS Children's Home (PCH) - 993B Kovan Rd, Singapore 545676

*Disclaimer: Only shortlisted candidates will be contacted.

The Company

Our client, a leading maritime firm seeks a dynamic leader: the Manager, Service Delivery & Cybersecurity. You will manage a team of 3 and partner directly with the C-suite, playing a pivotal role in the company's success. They are searching for someone with proven experience in both direct service delivery and cybersecurity. You will leverage on your expertise in Microsoft Office 365 and excel at stakeholder management, ensuring seamless operations and robust security across the organization. If you're a driven individual passionate about maritime industry and possess these qualifications, this is your chance to make a significant impact!

The Role

As an IT Services Champion, you will oversee the IT service catalogue, ensuring alignment with business needs and compliance with procurement and cybersecurity standards. You will manage access rights and ensure smooth solution transitions. As a user satisfaction advocate, working with IT service accounts, actively engage with users to identify and resolve issues, and drive continuous service improvement through surveys and feedback. You must ensure the effectiveness of core IT service management processes, including service account management, incident/problem management, change management, and IT service transition. You must be well-versed in cybersecurity controls and manage breaches. You will monitor and report on service performance, ensuring SLAs and OLAs are met, and KPIs support continuous improvement. You will champion service enhancements and set performance metrics. Additionally, you will partner with the C-suite and IT colleagues to make strategic decisions and manage a team of 3, providing oversight and direction.

Your Profile

We seek a highly motivated individual with a Bachelor's degree in Software Engineering or Computer Science. Your ideal skillset includes certifications in MCSE, ITIL, and project management (PMP, Prince2). You must have at least 7 years of IT service delivery and support experience, demonstrably led cross-functional teams and managed service accounts. Additionally, you must possess 5+ years of active engagement with senior stakeholders at all stages of IT service deployments. Experience with third-party vendors is a plus. Rounding out your qualifications are solid people management, ITIL knowledge,

exceptional stakeholder engagement skills, ensuring effective collaboration and communication.

Apply Today

Please send your resume, in WORD format only and quote reference number SN12903066, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd Co. Registration: 200612189E | EA Licence No: 07C5595 | Nursuriani Norahim EA Registration No: R1109288

Sales and Business Development:

• Identify and pursue new or existing business opportunities within the marine industry.
• Establish and maintain robust connections with current clients to ensure customer retention and satisfaction.
• Develop and implement effective sales strategies to meet revenue targets.

Technical Support and Service:

• Offer technical support to clients, addressing inquiries, and suggesting solutions to meet their specific needs.
• Collaborate with the technical team or third parties to ensure the timely and efficient resolution of customer issues.
• Manage the entire process of addressing customer inquiries and resolving issues.
• Supervise the execution of marine service projects, ensuring they are completed on time and within budget.
• Coordinate with internal teams and external partners to deliver high-quality service to clients.

Documentation and Reporting:

• Keep accurate and up-to-date records of sales activities, customer interactions, and project details.
• Ensure the generation of service reports in accordance with services rendered on board vessels or in workshops.
• Ensure service reports and other relevant documentation are endorsed by the end client to their satisfaction.
• Prepare regular reports for management on sales performance and service delivery.

Requirements:

• Preferably hold a Bachelor’s degree/diploma in Marine Engineering, Mechanical Engineering, or a related field.
• Demonstrate proven experience in sales/service within the marine industry, with a strong understanding of marine products and services.
• Possess technical knowledge and proficiency in marine engineering concepts.
• Exhibit excellent communication and interpersonal skills.
• Display the ability to work independently and as part of a team.
• Express a willingness to work/attend calls outside normal working hours.

Duties and Responsibilities

• Ensure that residents comply with the Centre’s Rules and Regulations.
• Setting up of Individual Care Plan for all residents
• Responsible for the Clinical Intervention components in the Centre (include counselling and caring services).
• Assist in ensuring safe custody of residents
• Work closely with other departments/government agencies/schools in relation to the welfare of residents
• Ensure that the security measures are adequate in the Centre.
• Assist Deputy Head of Home in submission of reports of all serious incidents and occurrences of unusual and serious nature pertaining to staff and residents to the Home’s Management Committee.
• Work in close liaison with law enforcement, welfare regulators and other related agencies.
• Interview and assess all residents upon admission and discharge.
• Prepare reports for submission timely and submit for vetting by the Deputy Head of Home.
• Ensure that all records, accounts, documents and correspondence are properly maintained, kept current and up-to-date.
• Facilitate applications and renewals of Medical Fee Exemption Cards for all residents
• Facilitate the application and disbursement of the School Pocket Money Fund for the residents.
• Facilitate group counselling, family sessions, one-to-one sessions and maintain case recordings.
• Facilitate home/school/employment visits and other significant tasks
• Work closely with the residents and their family for successful reintegration back to caregiver
• Responsible for the development of the Centre
• Provide support to the Operations of the centre
• Carry out any other tasks assigned by the Head of the Home, Licensee and Governing Board
• Responsible to lodge a Police report when necessary

Job Requirements

• Diploma / Degree
• Entry level
• Good care management and counselling skills
• Good interpersonal and communication skills
• Meticulous and a team player

Work Schedule

5 days work week

Location

PERTAPIS Centre for Women & Girls

42 Surin Ave, Singapore 535638

*Disclaimer: Only shortlisted candidates will be contacted.