Total 7,164 Customer Service job vacancies in 5 CHANGI BUSINESS PARK CRESCENT CHANGI BUSINESS PARK SINGAPORE

Preschool Centre Manager
Salary: $4,000-$6,000

Location: Sembawang / Punggol

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job Title: Finance Manager - Automotive Industry

Key Responsibilities:

1. Financial Planning and Analysis: Develop and maintain financial models to support strategic planning and decision-making.
   Analyze financial performance and provide insights to optimize profitability and efficiency.
   Prepare regular reports and presentations for senior management and stakeholders.
   
2. Budgeting and Forecasting: Lead the annual budgeting process, working closely with department heads to align financial goals with strategic objectives.
   Monitor budget vs. actual performance and identify variances, recommending corrective actions as needed.
   Prepare rolling forecasts to anticipate financial trends and support agile decision-making.
   
3. Treasury and Cash Management: Manage cash flow, liquidity, and working capital to ensure adequate funding for operations.
   Optimize banking relationships and implement cash management strategies to maximize returns on surplus funds.
   Oversee foreign exchange risk management to mitigate currency exposure.
   
4. Financial Reporting and Compliance: Ensure compliance with accounting standards, regulatory requirements, and internal policies.
   Coordinate with external auditors and tax advisors to facilitate audits and ensure timely filing of financial statements and tax returns.
   Implement robust internal controls to safeguard assets and maintain data integrity.
   
5. Cross-functional Collaboration: Serve as the primary point of contact for financial matters between international subsidiaries and China headquarters.
   Collaborate with regional finance teams to standardize processes, share best practices, and drive continuous improvement.
   Facilitate communication and alignment on financial objectives, initiatives, and priorities across different functional areas and geographic locations.
   
6. Relationship Management: Cultivate strong relationships with key stakeholders, including senior management, department heads, and external partners.
   Liaise with China headquarters to provide financial updates, strategic insights, and support for decision-making.
   Represent the finance function in meetings, negotiations, and presentations with internal and external stakeholders.
   

Qualifications:

• Bachelor's degree in Finance, Accounting, or related field; ACCA or CPA preferred.
• Minimum of 5 years of experience in finance or accounting roles, preferably in the automotive industry.
• Proven track record in financial planning and analysis, budgeting, and treasury management.
• Strong understanding of international finance, including foreign exchange, taxation, and regulatory compliance.
• Excellent analytical skills with the ability to translate complex financial data into actionable insights.
• Advanced proficiency in financial modeling, MS Excel, and ERP systems; experience with SAP or Oracle is a plus.
• Effective communication and interpersonal skills, with the ability to collaborate across cultures and functions.
• Strategic mindset with a focus on driving business performance and fostering innovation.
• Fluency in English and Mandarin Chinese is required; additional languages are a plus.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We are disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Role:

ServiceNow is seeking highly motivated and professional individuals to join our team and play a critical role in delivering world-class customer satisfaction.  In the role of Support Account Manager (SAM), you will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering high quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.   

As a SAM, you will coordinate a high-touch support experience for our largest and more strategic customers.  The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support related activities.  Working as a ServiceNow and a customer advocate, the SAM helps coordinate activities to ensure timely resolution of customer cases and problems.  A SAM provides regular communications by conducting service reviews, providing operational summaries, and driving status updates on all open high-priority cases.  A SAM should be comfortable presenting to all levels, including C-Level stakeholders.     

What you get to do in this role:  

• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deeply understand the customer’s business strategies, challenges, and IT landscape.  Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs.
• Understand and explain ServiceNow application, features, and benefits as it relates to customer needs.
• Offer exceptional customer service, including maintaining customer relationships and ensuring ServiceNow’s reputation is protected.
• Partnering with the customers assigned counterpart on a frequent cadence with the intention of continually moving the relationship forward.
• Ability to maintain credibility and trust through action and responsiveness within your designated customer accounts.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the mediator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

Contact Center Support (Contract)

Job Description & Requirements

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: [email protected]

My client is a renowned Bank in Singapore and am on the lookout for Contact Center Support (Contract).

Skillset & Roles/Responsibilities:

Up to 9 years of IT experience with a minimum of 5 years focused on Channels and Payment applications within the banking/financial services sector.

Prior knowledge of G3 and SWIFTalliance is preferred.

Proficient understanding of 3-tier architecture applications to effectively: Provide L2 support, demonstrating comprehension of application architecture and interfaces to upstream/downstream systems.

Facilitate day-to-day IT operations, including resolution of production issues by analyzing user-raised or system-reported issues. Conduct impact analysis and propose workaround solutions for service recovery.

Specify monitoring requirements and proactively identify system abnormalities to prevent potential issues.

Perform application capacity planning and execute performance tuning measures.

Participate in and conduct regular disaster recovery simulations/live exercises.

Demonstrate excellent interpersonal skills, capable of effective communication with various internal IT teams, Business Units/Operations, and external vendors.

Must-Have Primary Skills:

Technical Architecture: Operating Systems (Unix/Linux/Windows)

Application Support: Application Monitoring (L1/L2 Support)

5+ Years Experience

Core Skills:

Operating Systems: Unix/Linux/Windows

Databases: MS SQL, Oracle, PostgreSQL

Application Server: WebLogic, WebSphere

Middleware: MQ, Kafka, CD/SSH, JBOSS

Programming Languages: Java, C++, Shell Scripting, PL/SQL.

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

• Marine Industry
• Great Career Progression & Exposure
• Permanent Roles

Job Responsibilities

• Lead a team of Engineers to provide PCBA repair and technical support to customers.
• Manages depot repair workshop day to day operations.
• Prepare repair cost quotations.
• Ensure high successful repair rates of 90% & above.
• Liaise with sub-contractors and customers on work related activities.
• Ensure timely delivery of jobs and acceptance by customer.
• Ensure compliance with Safety regulations, Security and Quality Assurance requirements.
• Monitor staff performance, provide guidance and training as needed.

Working Location: Ang Mo Kio

Working Hours: Mondays to Fridays: 8.00am – 5.30pm

Salary Range: Up to $7000 Basic + Average 2 months Bonus

Job Requirements:

• Diploma/Degree in Electronics Engineering, Telecommunication, IT & Networking or other relevant disciplines
• Experience in troubleshooting and repair of electronics/electrical/computer/network systems and hands on repair of PCBA till component level.
• Individuals who are highly motivated and resourceful will be given higher considerations.
• Experience in managing electronics cards repair operations will be given higher consideration
• Good leadership and hands on experience in management.
• Good problem-solving skills and ability to manage multi tasks simultaneously.

If you are interested, please click "Apply Now".

Thank you for your application and we regret that only shortlisted candidates will be notified.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.p-serv.com.sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.”

P-Serv Pte Ltd

EA License No: 90C3494

Uma Maheswari | Registration No. R2092012

You may also reach me at 8127 8347 for further information.

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: [email protected]

My Client is a leading stable firm in Singapore.

POSITION OVERVIEW: Oracle HR Support Engineer (1-Year Contract - 12 Days Annual Leave)

As an Oracle HR Support Engineer, your responsibilities include the technical upkeep and support of the Oracle Human Resources Management System (HRMS). You will provide ongoing support for essential applications such as Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules, and other ERP financial modules. Your duties involve ensuring system availability, optimizing application performance, and contributing expertise to business requirement assessments. Additionally, you'll review technical and functional solutions, address queries from various business units, and provide regular updates on production status and issue resolutions.

Moreover, you'll support diverse jurisdictions spanning SG, MY, CN, and international locations, actively participate in Disaster Recovery and Business Continuity exercises, and offer on-call assistance as required, including weekends and after-hours. Your role emphasizes a commitment to quality and proactive measures to achieve error-free operations. You'll also play a pivotal role in supporting system deployments and upgrades across different environments.

Skillset:

• Proficiency in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management, and Compensation Modules.
• Strong command of Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, and Oracle SSO.
• Expertise in SQL, with hands-on experience supporting software/platform/database upgrades.
• Demonstrated experience in facilitating system deployments across various testing and production environments, encompassing SIT, UAT, PROD, and DR, with a solid understanding of DevOps methodologies.

Must-Have Primary Skill: Business Analysis-Data Analysis-Oracle

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.

Responsibilities

• Project deployment in Telecommunication Data Centre landscapes at various locations
• Executing installation, commissioning, and testing of transmission/DWDM systems
• Managing and resolving issues with telco equipment, including RMA processes
• Conducting software and firmware updates on systems

Requirements

• Fiber Optics Transmission Systems and Data Networking
• Test equipment and Systems Integration
• Experience with Visio, Linux Red Hat
• Familiarity with Ciena 6500 equipment is beneficial

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Channel Payment Application Support

Skillset & Roles/Responsibilities

• Up to 9 years of IT experience & 5+ Years on Channels and Payment applications in banking/financial services industry. Knowledge on G3 and SWIFTalliance is preferred.
• Possess good knowledge on 3 tiers-architecture application to provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.
• Support day-to-day IT operations – production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact analysis and suggest workaround solution for service recovery.
• Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.
• Be able to conduct application capacity planning and perform performance tuning.
• Be able to participate/conduct regular DR simulation/live DR exercise.
• Good interpersonal skills and capable to communicate with different work groups within internal IT, BU/Operations and external vendors.

Interested applicants, please email your CV in Microsoft Words format to Febrianto, email: [email protected]. Your interest will be treated in strict confidence.

Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Passionate about delivering an awesome customer experience? Want to be a part of one of a company that strives to align your passions and purpose with our mission?

We are looking for an enthusiastic and team-oriented Billing Support Analyst to join the APAC Billing Support team in Singapore. You will be engaging with a talented and fast-moving group of sales representatives and other internal stakeholders daily in support of the order-to-cash cycle for all of our business lines. Beyond effectively resolving and escalating issues, you will also be the face of LinkedIn to our customers and are entrusted to delight them and add value through your interactions.

Responsibilities:

• Provide exceptional billing and invoicing support to LinkedIn customers and internal requesters leveraging email, chat support and occasionally, virtual calls.
• Work within a queue-support model, prioritizing and resolving time-sensitive issues with a high degree of precision and accountability.
• Ensure deliverables are met as per defined KPI performance targets such as case productivity, time in queue, customer satisfaction scores and quality of customer experience.
• Process amendments on customer accounts, contracts and invoices in a timely and accurate manner, in compliance with internal processes.
• Handle complex and urgent issues timely and sensitively, escalating issues with urgency as needed and collaborating with management to drive to resolution.
• Drive and coordinate issue resolution working with cross-functional partners such as accounts receivables, account management teams, tax, legal and other internal stakeholders in APAC and globally.
• Collaborate with global Billing Support teams across different regions and time zones to resolve cases effectively.
• Partner with international counterparts, ensuring alignment and efficiency of global processes.
• Demonstrate strong analytical, problem-solving and communication skills.
• Perform additional duties as required

Qualifications

Basic Qualifications:

• 2+ years of customer support experience dealing with B2B account management
• Business fluency in English and at least one of the following languages: Japanese, Mandarin, or Korean

Preferred Qualifications:

• Experience in billing support or order management in a B2B environment
• Experience with Oracle and Salesforce / Microsoft Dynamics
• Experience working in technology companies and SaaS
• Intermediate knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

Suggested Skills:

• Customer Service
• Order Management
• Investigation
• Communication
• Time management

• Recent experience in working with Java J2EE applications.
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus.
• Exposure to banking industry is a plus.
• Dynamic individual with thirst to learn.
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work.
• Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome.
• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with commitment.

Working hours –

Kindly take note of the following details for shift work :

Transport allowance - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing:

1. Morning shift 6am to 3pm
2. General shift 9am to 6pm.
3. Afternoon shift 2pm to 11pm
4. Night shift 10pm to 7am.

Need to support including night shift, weekends, and public holidays

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

Details:

• On Job Training Provided

• Eligible candidate may be sponsored for:

1. Diploma in Info-Communication under reputed Polytechnic

2. Internationally recognized IT Certificates in Deskside, Network and Security

RESPONSIBILITIES AND RESULTS:

• Answering incoming calls and making outbound calls to customers or clients.
• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
• Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Singapore citizen only.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided