Total 6,580 Customer Service job vacancies in 8 MARINA VIEW SINGAPORE

Job Description :
• Provide cleaning services for the common areas, tables, chairs, cupboard, toilet etc
• Assist to prepare light snacks, fruits, drinks/beverages for meal break and tea
• Clear waste bins, and maintain all areas neat and clean

Job Requirements:
• No working experience required

• Address infants' basic needs involves feeding them, showering, dressing them, and changing their diapers.
• Develop activities to provide a variety of learning experiences and opportunities that include reading, singing, and interacting with them.
• Observe and evaluate infants’ performance, behaviour, social development and physical health and make note of progress.

Requirements:

• Infants and Toddler Care and Development and Early Years Development Framework certified.
• At least 2 years of working experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Responsibilities:

• Process inquiries and enter customer orders.
• Develop positive and productive relationship with assigned accounts and serve as point person/expert on specific customers’ needs.
• Provide customer service for accounts and interacting with customers via email, fax and telephone, throughout Asian region.
• Monitor and assist in the maintenance of general and custom and market inventory and make appropriate recommendations to the Manager and the Outside Sales person.
• Maintain an effective working relationship with Outside Sales person and all other cross-functional personnel in the region as well as with our corporate headquarters, manufacturing and logistics in the USA.
• Know and adhere to all relevant company policy, procedures and work rules.
• Perform special assignments as required by Director – Logistics & Customer Service.

Requirements:

• Degree in Business/Engineering is preferred.
• Minimum 3 years relevant work experience preferred.
• Computer skills required.
• Experience/knowledge in dealing with Industrial Products will be an added advantage.

Job ID: L649RRW5

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Location: Manhattan House

Working Days: Monday to Friday

Working hours : 9:00am -6:00pm

Job Description

• Responsible for all ensuring internal database is updated as required. Support the Corporate Secretarial team on various matters.
• Maintaining office files and internal database, including job files, vendor files and other files related to the Company’s operations.
• Preparation of basic corporate secretarial documents.
• Assisting the corporate secretarial team.
• Liaise with Clients on general administrative matters.
• Manage phone calls and correspondence (e-mail, letters, packages etc.).
• Liaise and coordinate with internal and external parties, including solicitors and regulatory bodies.
• Strengthen long-term relationship with our customers and business partners by providing excellent services.
• Any other Ad-hoc duties as assigned

Requirements

• Education Level: Diploma onwards
• Experience: 1 to 2 years work experience / Training provided.
• Skills/ certifications: MS Word, Outlook and Excel
• Ability to prioritize work and meet deadlines.

Career Opportunity:

Conversion to Corporate Secretarial Associate

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Deliver high standard of nursing care to our renal patients.
• Perform initiation of dialysis, patient and machine monitoring during dialysis, and termination of the dialysis procedure.
• Nursing intervention to avoid complications, decreasing the need for hospitalisations.

Requirements:

• SNB Registered
• Diploma in Nursing with relevant working renal experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Admin Duties for WSQ Operations

• Create and upload course runs in the Training Partner Gateway (TPG) portal.
• Create sessions under the different course runs in TPG portal according to our timetables.
• Verify all the entries for the new students’ particulars and upload them into the course enrolment session under TPG.
• Check status of all the course runs/sessions & enrolment creations under TPG notification session and follow up accordingly.
• Monitor attendance for all the students registered under TPG.
• Coordinate with relevant course coordinators for any changes to the course runs and sessions.
• Submit and upload assessment results for all participants under the Registered Training Provider (RTP) programmes.
• Download all the Statement of Attainments (SOAs) for the various RTP programmes.
• Handle all administrative and logistic matters pertaining to TPG.
• Undertake all TPG related trainings initiated by SkillsFuture Singapore (SSG).
• Provide support in setting up the Student Management System.
• Provide administrative support for Resource Planning & Assessment (RPA) if needed.
• Assist the Planning and Compliance Team for the purposes of document submission and audits.
• Plan and manage the operations of programmes for WSQ and Non-WSQ courses;
• To propose and implement marketing action and sales plans to achieve organisational objectives and sales targets for designated market segments.
• To develop new business opportunity with current and new clients.
• To attend to customer's enquiries/ feedback and follow up with after sales service.
• To co-ordinate activities to ensure successful programme implementation and delivery.
• To assist with data collection and preparation of reports.
• To ensure timely submission of information on the TMS portal and processing of trainee applications.
• To ensure compliance to requirements stipulated by the relevant agencies, which include but not limited to SSG, WSG and PDPA. Such requirements include timely submission of attendance, results, proper documentations such as proposals, contract agreement course applications, meeting minutes/reports with clients.
• Review and improve work processes;
• Any other tasks, reasonable and within the scope of the appointment, as and when assigned by management.

Marine Service Engineer

Location at Tuas, work on site (sea)

5 Work Days 8am-5pm / 8.30am-5.30pm / 9am-6pm

Salary: $ 3,000 - $5,000 + AWS (Dec) + Variable Bonus (Jan) + Medical Benefits + Transport Allowances, gross can reach $7,000 - $10,000

Roles & Responsibilities

• Perform the repair, maintenance or overhaul of marine diesel engines 2 & 4 stroke under supervision of Engineer / Technicians.
• Comply with all the requirements to carry out the jobs in the shipyards or anchorages.
• Lifting and shifting heavy components of engine back to workshop for repair / recondition and vice-versa.
• Ensure prompt response and smooth communication with the customers
• Perform other tasks as may be assigned by the Operation Manager

Job Requirements:

• Min Diploma in marine / mechanical / engineering qualification
• Hands-on experiences in trouble-shooting, maintenance and repair is an added advantage
• Prefer someone with maintenance experience in marine engine makers like MAN and Wartsila
• Training period at office (Tuas), after training will work on site
• Willing to work in shipyard / anchorage environment

WhatsApp: +65 9837 8400

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279

职位描述 :

• 根据公司的课程框架执行和进行适合年龄的课程
• 保持良好的课堂和学习环境，促进按照课程框架学习
• 通过成为积极的榜样，与孩子和父母建立信任和尊重的关系
• 按照时间表执行日常事务
• 为参考/记录目的维护最少的管理工作

工作需求及资历 :

• 学前教育大专文凭和新加坡ECDA L1或 L2的认证
• 享受和热爱幼儿的陪伴
• 精力充沛，充满活力!
• 解决问题能力和良好的人际交往能力
• 能够与父母和各利益相关者建立良好的关系
• 团队合作者

Job Description:

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Forster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

Job Description & Requirements

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Foster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• GCE 'O' Level credit in English
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Location: Depot Road

US MNC. Consumer Goods Industry.

• Process customer orders in line with established procedures.
• Ensure timely and accurate delivery of orders.
• Handle post-sale issues, such as damaged goods and packaging.
• Independently determine suitable handling methods according to existing procedures.
• Communicate effectively with customers and internal teams to resolve issues.

Requirements:

• 5-8 years of supply chain experience, especially Customer Order Management.
• Proficient in S4 HANA.
• Knowledge of ATP (Available to Promise) logic.
• Understanding of EDI (Electronic Data Interchange) fallout.
• Order Management, On-time Fulfillment.
• Strong proficiency in Excel.
• Strong analytical and judgment skills.
• Excellent communication skills.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Position: Admin Sales Support / Travel Retail Coordinator
• Working days/hour : Mon- Fri 9am-6pm
• Salary : $3000- $3500
• Location: Somerset

Interested applicants can also send your resume to WA:+65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Scope

Counter merchandising

• Creation of planogram for dissemination to retailers and to ensure the adherence.
• Plan, submit visual requests to HQ and coordinate with suppliers on proper implementation.
• Work closely with internal team to ensure counter merchandising materials are shipped for new launches or counter setup.
• Check display is implemented timely and according to guidelines on-counter.
• Counter POSM tools planning and compilation.
• Check quotation.

Advertising & Social Media

• Work with HQ on visual materials for advertising/social media usage.
• Liaise with retailers and suppliers to ensure materials and guidelines is used correctly.
• Check that published artwork/information is correct and according to brand guidelines.

Administrative

• Compilation and upkeeping of marketing calendar.
• Retrieve guidelines and information from HQ portals and organize it for internal team usage.
• Assist in updating of templates for dissemination to distributors and retailers.
• Assist in applying for certification, registration, when required.
• Compile and arrange lab samples, pre-series to be delivered to distributors and retailers.
• Upkeep brand incentive record.
• Arrange color proof to be delivered to suppliers.
• Filling and submission of documents/forms requested by retailers for new SKU creation or account opening.

In-flight listing

• Work with Managers to prepare and submit listing proposals.
• Organize information for in-flight catalogue printing upon confirmation of proposal by the airline agents.
• Work with internal team on text copy translation.
• Check listing details are provided and published accurately on airlines’ platforms.
• Update results in master report.
• Introduce new products to agents during trade show, when required.
• Assist in general enquiries from airline agencies.

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Responsibilities -

• To work in L2 application production support cycles, other operations
• Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
• Responsibilities include root cause analysis, management communication and client relationship management.

Requirement

Must have skills -

• Overall 5 years of relevant experience in IT
• Hands on experience on Production Support / L2 Support
• Knowledge of Unix, Shell Script, SQL, Kubernetes
• Should be proficient in one of the technologies - Java / Python / Hadoop

Good to have -

• SRE Knowledge
• Cloud concept - GCP Cloud

Customer Service Reception

• Somerset
• 6 days
• Mon-Fri 10am -7pm / Sat 10am - 6pm
• $2,500 - $3,500 (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Student Care Teacher [Full Time/Part-Time]

• Working Hours:
• Full Time: Monday-Friday [9am-6pm/10am-7pm]; standby 1 half day Saturday per month
• Part Time: Monday-Friday [1pm-6pm/1-7pm]
• Salary: Full Time: $1800-$2200; Part Time: $10-$15/hr
• Location: Full Time / Part Time: Clementi // Ang Mo Kio

Requirement:

• Diploma in any field
• 1 - 2 years in related field

Job Scope:

• Supervising and guiding the P5/P6 children with their homework
• Planning and delivering activities and programmes, such as character development programme, enrichment activities

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

about the company

A successful and established multinational Company in the aerospace industry is seeking for an experienced Customer Support Executive to handle all customers' inquiries across the APAC region, and ensure that any complaints are attended to promptly, while processing orders and delivery procedures.

about the job

* Handling customers' orders for aerospace parts.
* Monitor and follow-up for all purchase orders.
* Handle customers' complaints and provide solutions according to their requirements.
* Generation of reports and administrative duties.

skills and experience required

* GCE A'Level or Diploma in Business Administration.
* Min. 2-3 years of experience in supporting customer service in large multinational companies.
* Willing to work in flexible schedules

To apply online please use the 'apply' function, alternatively you may contact Deneen Chia at 9119 2824.
(EA: 94C3609/ R1985244)

• Position：Marine Service Engineer
• Location : Tuas, work on site (sea)
• Working Days: 5 Work Days 8am-5pm / 8.30am-5.30pm / 9am-6pm
• Salary: $ 3,000 - $5,000 + AWS (Dec) + Variable Bonus (Jan) + Medical Benefits + Transport Allowances, gross can reach $7,000 - $10,000

Interested applicants can also send your resume to WA:+65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Roles & Responsibilities

• Perform the repair, maintenance or overhaul of marine diesel engines 2 & 4 stroke under supervision of Engineer / Technicians.
• Comply with all the requirements to carry out the jobs in the shipyards or anchorages.
• Lifting and shifting heavy components of engine back to workshop for repair / recondition and vice-versa.
• Ensure prompt response and smooth communication with the customers
• Perform other tasks as may be assigned by the Operation Manager

Job Requirements:

• Min Diploma in marine / mechanical / engineering qualification
• Hands-on experiences in trouble-shooting, maintenance and repair is an added advantage
• Prefer someone with maintenance experience in marine engine makers like MAN and Wartsila
• Training period at office (Tuas), after training will work on site
• Willing to work in shipyard / anchorage environment

What you will be working on

Reporting to the Principal Manager or Team Lead, the Manager will be responsible for the following:

Service Operations

• Support the supervision on the operations which is managed by an outsourced vendor.
• Monitor and verify KPI achievements and ensure that necessary remedial actions are carried out promptly.
• Manage knowledge transfer activities to Customer Service Officers (CSO) and coordinate briefings and trainings conducted by Divisions
• Propose and implement SOPs to improve efficiency, quality and performance consistency.
• Support officers to achieve timely resolution of cases.
• Manage case investigations and review findings on complaints/feedback related to service and quality.
• Ensure prompt service recovery measures are carried out and propose corrective actions to meet quality requirements.
• Facilitate and maintain IT system access rights requests for new officers.

Case Management and Reports

• Triage complex cases among divisions and ensure timely case resolution.
• Manage case investigations and prepare incident report / review findings on complaints/feedback. Manage complicated cases and attend to customers’ feedback.
• Collate and track data/ information/ statistics for regular reports.

Knowledge Management

• Work with Divisions to improve the contents on Service Portal to ensure clarity, accuracy, and completeness of contents.
• Update the Case Categorisation Matrix due to new or changes to programmes/initiatives work with divisions to develop relevant knowledge articles

What we are looking for

• At least 3 years of relevant work experience in service delivery operations and customer service
• Proficient in Microsoft Excel and other tools to perform data analysis and prepare reports
• Possess effective interpersonal and stakeholder engagement skills, and is customer-centric
• Meticulous and attentive to details.

Should you be interested in this position, please contact Juliana at 9230 6374 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1879595 Juliana Lin Yuzhen

• Position: Admin Sales Support / Travel Retail Coordinator
• Working days/hour : Mon- Fri 9am-6pm
• Salary : $3000- $3500
• Location : Somerset
• Training provided

Interested applicants can also send your resume to WA:+65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Scope

Counter merchandising

• Creation of planogram for dissemination to retailers and to ensure the adherence.
• Plan, submit visual requests to HQ and coordinate with suppliers on proper implementation.
• Work closely with internal team to ensure counter merchandising materials are shipped for new launches or counter setup.
• Check display is implemented timely and according to guidelines on-counter.
• Counter POSM tools planning and compilation.
• Check quotation.

Advertising & Social Media

• Work with HQ on visual materials for advertising/social media usage.
• Liaise with retailers and suppliers to ensure materials and guidelines is used correctly.
• Check that published artwork/information is correct and according to brand guidelines.

Administrative

• Compilation and upkeeping of marketing calendar.
• Retrieve guidelines and information from HQ portals and organize it for internal team usage.
• Assist in updating of templates for dissemination to distributors and retailers.
• Assist in applying for certification, registration, when required.
• Compile and arrange lab samples, pre-series to be delivered to distributors and retailers.
• Upkeep brand incentive record.
• Arrange color proof to be delivered to suppliers.
• Filling and submission of documents/forms requested by retailers for new SKU creation or account opening.

In-flight listing

• Work with Managers to prepare and submit listing proposals.
• Organize information for in-flight catalogue printing upon confirmation of proposal by the airline agents.
• Work with internal team on text copy translation.
• Check listing details are provided and published accurately on airlines’ platforms.
• Update results in master report.
• Introduce new products to agents during trade show, when required.
• Assist in general enquiries from airline agencies.

Working hours: Mon - Fri (830am - 5pm)

Contract: Till 30 Sep 2024; Renewable till 31 Dec 2024 / 31 March 2025

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the Helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Requirements:

• A level/Diploma/Degree strictly
• Experience in admin/customer service
• Good communication skills
• Candidate without tax experience are welcome to join as training will be provided

Please contact Terence at +65 9645 4048 your resume directly for fast response.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Job Description:

Provide IT support to end users for hardware and software problems and resolve the issues in a timely manner. Key Responsibilities:

• Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and related peripheral devices.

• Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining the PCs, applications and peripherals for systems.

• Record incidents into the incident management system, either through incident tracking software or email.

• Ensure all incidents are addressed within the defined Service Level Agreement (SLA).

• Follow through all necessary escalation from L1.

• Prepare daily situation reports for management review.

• Provide timely updates on assigned requests.

• Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution. • Maintain accurate asset information in the asset database, including required documentation.

• Assist in the testing and rollout of the system bug fixes/ enhancement / patches.

• Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches. Requirements:

• Minimum ITE / Diploma in Computing and Information Systems.

• At least 2 years of equivalent work experience (in operations support).

• Knowledge of Office automation tools, MS Operation Systems.

• Experience in desktop software for patch management, software packaging and software delivery is an added advantage.

• Strong oral and interpersonal communication.

• Excellent analytical and problem-solving skills.

• Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Must be independent, resourceful, pro-active and a team player.

• Be on 24x7 standby or on shift / rotation to attend on-site 24 hours emergency service / issues or additional scheduled work arrangement.

• Strong aptitude in picking up (operation knowledge) in more than one type of system.

• Non-office environmen

Industry: Telco

Location: Ubi

Working hours: 9:00am to 6:00pm, Monday to Friday

Salary Range: $2,500 Per Month (Max)

This is a 1-Year Contract role. (Subject to renewal)

Roles:

• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
• Providing accurate and timely information about the company's products or services based on the defined set of QnA
• Resolving customer issues efficiently and in a friendly manner
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
• Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
• Provide weekly report SLA, key queries, new escalation/ topics from customer queries

Qualities and Skills:

• Previous experience working in a customer-facing role/ contact centre/ telemarketing
• Proficiency in using a computer, ability to quickly learn how to use different software
• Process-oriented and customer-oriented mindset
• Highly proficient in both written and verbal English to communicate effectively with our consumers

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9722

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen

1-3yrs exp and Exp on Unix/sql and monitoring tools

Incident and Problem management.

Morning (7.30am-4.30pm) /afternoon (2-11pm) shifts /night shift time- 10pm- 7.30am

Rotation is every 2 weeks, you'll be on a single shift for 2 weeks.

But you need to be flexible as well since it can change considering this is a new team.

• Perform work in shifts to provide 24/7 on-site .

• Incident and Problem management.

• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

• Provide root cause analysis techniques to determine cause and resolve complex system issues.

• Perform post-resolution follow-ups to ensure problems have been adequately resolved.

• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

• Work with onsite and offshore teams across multiple technologies/applications

• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.

• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

• Good to have knowledge, experience on UNIX and SQL