Total 849 Customer Service job vacancies in BCA-Braddell Campus

1. ECDA certified EY1, EY2, L1 or L2
2. Must possess ACEY or ACECCE certification
3. Reliable and Responsible (attendance and work requirements)
4. Team Player, creative and initiated
5. Has an eye for details
6. Enjoys working with young children i.e. 2 month - 17 monht;
7. Has experience with managing infants in all aspects e.g. feeding, carrying, sleeping, showering etc
8. Able to engage in reciprocal relationship building with the infants
9. Familiar with safety and hygiene standards in childcare setting
10. Physically fit and healthy
11. Comfortable in working in a Christian environment

Your Role:

• At CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.
• This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

Responsibilities:

• Effective communications with all stakeholders
• Manage disruptions and emergencies that present risk to the supply chain
• Monitor KPIs and continuous improvement opportunities
• Ensure adherence to established work standards and work processes
• Ongoing onboarding and training of vendors SOP and systems use
• Implement changes to processes or policies as determined by the process owners
• First point of contact for all operational issues with the Client
• Track compliance performance of 3PL providers and carriers
• Support the preparation of periodic reporting, monthly reviews and quarterly business reviews
• Ensure quality metrics are achieved including on time performance and data accuracy
• Suggest corrective actions as necessary to prevent / address issues as they arise

Requirements:

• Equivalent of a Diploma or higher in Logistics, Supply Chain Management, Business, Science, Engineering or equivalent
• Good working knowledge of Microsoft Office – Excel, PowerPoint and Word
• Good written and verbal communication skills in English
• Ability to interact with people of cross functional and diverse backgrounds
• Ability to work under pressure in a fast-paced environment
• Strong organizational and time management skills with ability to multi-task, manage multiple projects and set priorities
• Ability to maintain a positive and flexible attitude in the workplace.

Nanyang Technological University, Singapore (NTU Singapore) is a research-intensive public university, which has 33,000 undergraduate and postgraduate students. The NTU School of Civil and Environmental Engineering (CEE) is a leading school for Sustainable Built Environment. It has about 50 faculty members and more than 1,100 students and is rapidly expanding its range of education and research activities.

As Senior Executive at the Office of Associate Chair (Students) of the School of Civil & Environmental Engineering (CEE) focuses on student care and wellbeing. The key purposes are to enhance the wellbeing, development experience of CEE students. 

The key responsibilities encompass the following:

• Coordinate with stakeholders to align care and support for CEE undergraduate students.

• Periodic monitoring and meeting with students who face wellbeing problems, as well as working with other NTU stakeholders. 

• Take charge of administrative matters that support the student leadership and mentorship for undergraduate students.

• Liaise with administrators to advise students who face academic challenges on their fulfilment of credit requirements.

• Maintain and update database of student care records.

Requirements

• Minimally a bachelor’s degree from a recognised University (degree in related field and/or work experience in the tertiary education sector will be preferred).

• A strong commitment and passion towards student wellbeing and support.

• Preferably knowledge and/or experience in counselling or interaction with young adults.

• Excellent team player with good interpersonal skills.

• Strong verbal and written communication skills.

• Proficient in Microsoft Office (Word and Excel).

ROLES & RESPONSIBILITIES

Business Operations

• Process job request and ensure that service delivery meet customer's satisfaction;
• Maintaining service excellence and ensure customer satisfaction.

Client Management

• Manage and service key clients;
• Clients retention and regaining lost clients.

Key Account Management

• Oversee the entire process of managing strategic accounts and ensuring successful service delivery;
• Increase sales revenue to achieve business financial objectives;
• Gain market share and stimulate profitable sales growth within specified market segments, including but not limited to activities such as planning and executing marketing campaigns and other market initiatives;
• Maintain good relationship with existing customers while establishing new relationship with prospective clients.

JOB REQUIREMENTS / SPECIFICATIONS

• Diploma in any discipline;
• Candidates with at least 2 years of experience handling agricultural products and commodities trading will have an added advantage;
• Customer-oriented and able to work under pressure in a fast-paced environment;
• Good interpersonal communication and negotiation skills;
• Meticulous, possess initiative and strong problem-solving skills;
• A team player, independent and self-motivated.

Job Description & Requirements

· Greet guests and visitors warmly and make them feel welcome and attended

· Manage guests/customers queries, requests, feedbacks

· Answer phone an email inquiry from potential guests in a timely and respectful manner

· Receive and redirect mail, phone calls, packages, etc

· Anticipate guests needs to accommodate them and provide an exceptional guest experience

· Perform basic administrative/secretarial/reception duties

· Maintain inventory of supplies and order new stock as needed

· Running errands to assist guests/customers

· Handle promotion for events, voucher claims etc

· Record incident reports and assist in follow up actions (if any)

· Ensure that guest spaces and lobby are always clean and tidy

· Any other ad hoc duties as assigned

Your role at Afterpartybride is to guide brides-to-be in selecting the perfect wedding gown and provide an exceptional bridal experience at our studio. We specialize in unique local design gowns, particularly mini gowns Singapore, ensuring each piece is styled to reflect the bride's individuality.

Responsibilities:

• Conduct consultations and fittings, advising brides on gown selection.
• Respond promptly and professionally to client inquiries.
• Coordinate fitting appointments and work with seamstresses to ensure precise tailoring.
• Manage client records and gown rentals efficiently.
• Assist in studio operations and support the manager as needed.

Requirements:

• Excellent communication and problem-solving skills.
• Fashion-forward with an eye for styling trends.
• Positive attitude, attention to detail, and ability to multitask.
• Availability to work Saturdays, 10am-1pm and 3pm-7pm.
• Able to commit for Saturdays for consecutive 3 months.
• Female candidates preferred.
• Proficiency in Mandarin a plus.
• Minimum 1 years' experience in customer service or sales preferred.

Benefits:

• Competitive hourly rate of $11 for 7 hours.
• Opportunities for commission based on performance.
• Work-life balance with only Saturday shifts. (Part time)
• Training provided for fitting services.
• Located at our Afterpartybride: 3 Irving Road, #01-25 Singapore 369522.

Job Description:

1. Attend to inbound call/email enquiries and provision of advise to members of public.
2. Deliver positive service experience, address queries effectively and accurately.
3. Prompt escalation of requests for resolution where appropriate.
4. Compile, record, input information accurately into relevant systems.
5. Any other duties assigned by supervisor.

Working Arrangement:

Working Hours:

Monday to Thursday: 8:30am – 6pm

Friday: 8:30am – 5:30pm

Sat/Sun: Off

Contract Duration: Imm - Dec 2024

Salary: $2400-$3100/Month

Location: Near Maxwell

Job Requirement:

- Prior experience in customer service will be useful

Responsibilities:

• Offer technical assistance to clients through phone, email, and chat channels to resolve issues related to our digital solutions.
• Identify and troubleshoot software, hardware, and network problems, collaborating with the development team for resolution.
• Monitor application-related alerts and provide proactive services.
• Escalate complex issues to senior support staff or developers and ensure timely follow-up on resolutions.
• Plan and implement strategies and configuration changes to ensure optimal quality assurance for all applications.
• Create and update technical documentation and knowledge base articles.
• Participate in testing new digital solutions and features.
• Provide training and support to clients for effective use of our digital solutions.
• Collaborate with cross-functional teams to enhance digital solutions and ensure a positive customer experience.

Requirements:

• Possess a Bachelor’s degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
• Previous experience in technical support, preferably in a software or SaaS company.
• Knowledge of programming languages and Linux Operating System is advantageous.
• Strong understanding of web-based applications, mobile applications, and APIs.
• Familiarity with software development processes and methodologies.
• Knowledge of networking concepts and ability to troubleshoot networking issues.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Flexibility to work varying hours to support clients in different time zones.
• Willingness to attend onboard vessels/sites.

NEFERTI was inspired by the ancient Egyptian Queen Nefertiti, whose beauty was legendary and with the archaeological discovery of her head bust, remains the worlds most recognisable icon of beauty.

An affiliate of Henatenn Holdings, NEFERTI was established in 2010 and provided omni-channel supply chain management solutions for beauty and lifestyle products. Supported by over 70 diverse talents in the Singapore headquarters, it manages a comprehensive portfolio across multiple categories: skincare, personal care, fragrances, cosmetics, household and beverages.

NEFERTI offers its experience in distribution logistics and product management, an established and robust global network, and local capabilities to navigate seamlessly in the respective countries. In tandem with its business volume, its reputation amongst industry players has also grown exponentially, making it one of the preferred partners of many brands. Presently, NEFERTI connects with customers spanning China, Taiwan, Hong Kong, Japan, Dubai (UAE), Thailand, Australia, USA, Indonesia, Cambodia, Vietnam, Myanmar and Malaysia.

Its transformation to be a leading omni-channel supply chain solution provider has resulted in multiple e-commerce platforms selecting NEFERTI to power its beauty product and fragrance offering as the backend enabler, from sourcing, inventory management, forecasting, delivery as well as marketing.

Its move to its warehousing facilities has enabled NEFERTI to incorporate digital tools to manage and control information, finance and flow of goods. It has allowed innovative solutions for its customers, as it continues to offer value and competitive ness to meet the needs of the markets and the network.

Sales Admin Assistant

We are seeking a Sales Admin Assistant to join our Sales team and provide administrative support for sales order processing, purchase order (PO) management, and shipment coordination. The ideal candidate will have strong organizational and communication skills, with the ability to use IWMS (Integrated Workplace Management System), BC (Business Central) and communicate effectively with the warehouse team.

Key Responsibilities:

• Process sales orders and purchase orders accurately and efficiently using IWMS and BC, ensuring all necessary details are included and orders are fulfilled in a timely manner.
• Coordinate with the warehouse team to ensure accurate inventory levels, timely product deliveries, and proper handling of shipments.
• Communicate effectively with internal stakeholders, including sales representatives, warehouse personnel, and customer service representatives, to ensure seamless order processing and timely delivery of products.
• Assist in the preparation of sales reports and performance metrics, including sales forecasts and inventory reports.
• Manage customer inquiries and resolve any issues related to sales orders, POs, and shipment details.
• Ensure compliance with all regulatory requirements related to sales order processing and shipment coordination.
• Maintain accurate and up-to-date records of sales orders, POs, and shipment details.
• Provide administrative support to the sales team, including scheduling appointments and coordinating meetings.
• Stay up to date on industry trends and emerging technologies and make recommendations for process improvements and new solutions.

Qualifications:

• At least 2-3 years of experience in sales administration or order processing, with experience using IWMS and BC.
• Strong organizational and time management skills, with the ability to manage multiple tasks and priorities simultaneously.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with internal stakeholders and customers.
• Attention to detail, with the ability to ensure accuracy and completeness of sales orders, POs, and shipment details.
• Familiarity with regulatory requirements related to sales order processing and shipment coordination.
• Experience working in a fast-paced environment and ability to work under pressure to meet deadlines.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Willingness to learn and adapt to new technologies and processes.

If you meet these qualifications and are excited about the opportunity to support a dynamic sales team, we encourage you to apply for this position.

Sales and Business Development:

• Identify and pursue new or existing business opportunities within the marine industry.
• Establish and maintain robust connections with current clients to ensure customer retention and satisfaction.
• Develop and implement effective sales strategies to meet revenue targets.

Technical Support and Service:

• Offer technical support to clients, addressing inquiries, and suggesting solutions to meet their specific needs.
• Collaborate with the technical team or third parties to ensure the timely and efficient resolution of customer issues.
• Manage the entire process of addressing customer inquiries and resolving issues.
• Supervise the execution of marine service projects, ensuring they are completed on time and within budget.
• Coordinate with internal teams and external partners to deliver high-quality service to clients.

Documentation and Reporting:

• Keep accurate and up-to-date records of sales activities, customer interactions, and project details.
• Ensure the generation of service reports in accordance with services rendered on board vessels or in workshops.
• Ensure service reports and other relevant documentation are endorsed by the end client to their satisfaction.
• Prepare regular reports for management on sales performance and service delivery.

Requirements:

• Preferably hold a Bachelor’s degree/diploma in Marine Engineering, Mechanical Engineering, or a related field.
• Demonstrate proven experience in sales/service within the marine industry, with a strong understanding of marine products and services.
• Possess technical knowledge and proficiency in marine engineering concepts.
• Exhibit excellent communication and interpersonal skills.
• Display the ability to work independently and as part of a team.
• Express a willingness to work/attend calls outside normal working hours.

Your role at Afterpartybride is to guide brides-to-be in selecting the perfect wedding gown and provide an exceptional bridal experience at our studio. We specialize in unique local design gowns, particularly mini gowns Singapore, ensuring each piece is styled to reflect the bride's individuality.

Responsibilities:

• Conduct consultations and fittings, advising brides on gown selection.
• Respond promptly and professionally to client inquiries.
• Coordinate fitting appointments and work with seamstresses to ensure precise tailoring.
• Manage client records and gown rentals efficiently.
• Assist in studio operations and support the manager as needed.

Requirements:

• Excellent communication and problem-solving skills.
• Fashion-forward with an eye for styling trends.
• Positive attitude, attention to detail, and ability to multitask.
• Availability to work Saturdays, 10am-1pm and 3pm-7pm.
• Able to commit for Saturdays for consecutive 3 months.
• Female candidates preferred.
• Proficiency in Mandarin a plus.
• Minimum 1 years' experience in customer service or sales preferred.

Benefits:

• Competitive hourly rate of $11 for 7 hours.
• Opportunities for commission based on performance.
• Work-life balance with only Saturday shifts. (Part time)
• Training provided for fitting services.
• Located at our Afterpartybride: 3 Irving Road, #01-25 Singapore 369522.

Job Description:

As a Sales Support Administrator, you'll play a pivotal role in our team's success by handling various administrative tasks efficiently and contributing to a seamless customer experience. Your responsibilities will include:

• Printing invoices and food tags
• Assisting the sales executive team in order processing
• Responding to customer inquiries via email, phone, and WhatsApp
• Guiding customers through the ordering process
• Inputting sales orders into our system
• Responding to customer feedback
• Sending menus and proposals to customers
• Ad hoc duties by sales manager

Work-Life Balance:

Enjoy a balanced work schedule with four weekdays and one weekend day (work from home on weekends). You'll collaborate closely with a team of four colleagues who share the same responsibilities. Additionally, individual and group commissions, with potential earnings of up to $2,000 (usually starts from $1,000), will be provided. Salary range stated is inclusive of commissions.

Career Progression:

This role serves as a stepping stone toward a Sales Executive position within our company. Fresh graduates are welcome!

Requirements:

• Minimum Diploma
• Fresh grads welcome to apply
• Strong interpersonal and problem-solving skills
• Ability to communicate effectively and work well within a team
• Eagerness to learn and embrace challenges for team success
• Proactive approach to continuous improvement and professional development
• Proficiency in Google tools and general IT savvy

Alignment with Company Values:

Our company values include communication, service excellence, respect, passion, and a positive attitude. We're looking for individuals who embody these principles in their work ethic and interactions.

Overview

The Centre for Research in Child Development (CRCD) was established in 2017 with funding from the Singapore Ministry of Education (MOE). Hosted at the National Institute of Education (NIE), the CRCD conducts studies focusing on factors that influence the course of development from infancy through middle childhood. The Centre is interested in candidates with expertise in one or more of the following areas:

• Testing, measurement, psychometrics

• With applications in quantitative psychology and early childhood

Candidates with appropriate qualifications and relevant research experience are encouraged to apply. We invite applications for the position of Education Research Scientist/Senior Education Research Scientist to join the CRCD. 

Requirements

• PhD in a relevant discipline

• Minimum 2 years of post-PhD experience

• Ability to lead a research team

• Track record in the following areas:

• High-quality publications (please provide samples and information on the quality and impact of your work based on citations and ranking of journal publications)

• Planning and writing research project proposals that are funded through competitive peer-reviewed funding processes

• Independence in research (i.e. sole authorship/senior authorship of high-quality publications and invited presentations at conferences)

• Excellent interpersonal and communication skills (spoken and written English)

• Ability to work with colleagues within a team

Responsibilities

• Collaborate with colleagues to design and implement the centre’s research programme
  Take a leading role in the development of research projects and programmes and in seeking and pursuing appropriate external funding

• Disseminate the outcomes of research in peer-reviewed publications of international standing

• Support CRCD in its efforts to impact practice and policy through research projects and programmes

• Manage and conduct administrative and management tasks associated with research or programme

• Participate in research of strategic importance to CRCD and NIE
  Participate in the wider research and service activities of CRCD and NIE 

Application

Interested applicants should complete and submit the following documents: 

• Cover letter addressing how you meet each of the requirements of this position

• Resume including a list of your qualifications, publications, grants and leadership experience, previous experience and a brief description of your achievements

• Research statement indicating your research expertise, interests, and future directions

• 1 to 3 of your best publications

• Name of at least 3 referees

• Any other documents that demonstrate your qualifications

Closing Date

• Review of applicants will continue until the position is filled.

Other Information

• Queries regarding the position should be directed to lenny@nie.edu.sg.

Note to applicants:

We regret that only shortlisted candidates will be notified via email.

Overview

The Science of Learning in Education Centre (SoLEC) is a young research center with a vision is to become an international leader in Science of Learning in Education research. Hosted at the Office of Education Research (OER) in the National Institute of Education (NIE), the SoLEC conducts research that integrates insights from multiple fields, including neurosciences, cognitive science, psychology, sociology, education and other areas. The Centre is interested in candidates with expertise in one or more of the following areas:

• cognitive neuroscience

• educational neuroscience

Candidates with appropriate qualifications and relevant research experience are encouraged to apply. We invite applications for the position of Education Research Scientist to join the SoLEC. 

Requirements

• PhD in a relevant discipline

• Minimum 2 years of post-PhD experience

• Ability to lead a research team

• Track record in the following areas:

  • High quality publications (please provide samples and information on the quality and impact of your work based on citations and ranking of journal publications)

  • Planning and writing research project proposals that are funded through competitive peer-reviewed funding processes

  • Independence in research (i.e. sole authorship/senior authorship of high-quality publications and invited presentations at conferences)

• Excellent interpersonal and communication skills (spoken and written English)

• Ability to work with colleagues within a team

Responsibilities

• Collaborate with colleagues to design and implement the centre’s research programme

• Take a leading role in the development of research projects and programmes and in seeking and pursuing appropriate external funding

• Disseminate the outcomes of research in peer-reviewed publications of international standing

• Support SoLEC in its efforts to impact practice and policy through research projects and programmes

• Manage and conduct administrative and management tasks associated with research or programme

• Participate in research of strategic importance to SoLEC, OER and NIE
  Participate in the wider research and service activities of SoLEC, OER and NIE 

Application

Interested applicants should complete and submit the following documents: 
•    Cover letter addressing how you meet each of the requirements of this position

•    Resume including a list of your qualifications, publications, grants and leadership experience, previous experience and a brief description of your achievements

•    Research statement indicating your research expertise, interests, and future directions

•    1 to 3 of your best publications

•    Name of at least 3 referees
•    Any other documents that demonstrate your qualifications

Closing Date

Review of applicants will continue until the position is filled.

Other Information

Queries regarding the position should be directed to oerjob@nie.edu.sg

Note to applicants:

We regret that only shortlisted candidates will be notified via email.

Job Responsibilities:

• Oversee the Customer Service and Operations Teams to support daily RMA/RTV and Fulfillment process
• Handle daily routine operation and resolve operation issues
• Act as the main contact point to Customers, Management and HQ
• Liaise with customer on RMA return (RMA request, approval, return shipment, RMA return TAT etc)
• Liaise with repair vendor on RTV return (RMA application, return shipment, reverse logistics, RTV return TAT etc)
• Liaise with Warehouse, 3rd Party Hub and forwarders on logistics and shipment arrangements
• Handle systems transactions and Master file tracking
• Inventory Reconciliation
• Participate in weekly con-calls, face-to-face meeting with Customers, Internal meeting and Daily Operation meeting
• Compilation of daily, weekly, monthly reports as and when requested by Management, HQ and Customers
• Preparation of ISO procedures and process flow
• Constantly review Process Improvement and system enhancements
• Handle other ad-hoc duties and new projects as assigned

Job Requirements:

• Diploma holders and above
• Minimum 1 - 2 years of experience in Supply Chain Management (After-sales Service)
• Knowledge in RMA and RTV process is a must
• Must possess good leadership skills and be a Team player
• Strong in MS Office (Excel, MS words, Powerpoint)
• Attentive to details
• Pro-active and good working attitude
• Willing to support OT as and when required
• Required language(s): English and Mandarin (to be able to liaise with chinese-speaking logistics counterparts)

As the largest college in Nanyang Technological University Singapore, the College of Engineering (CoE) which comprises six internationally known engineering schools is home to more than 13,000 students, 400 faculty and 1,400 staff. With its engineering research output ranked amongst the top 15 universities in the world, CoE is a recognised leader in innovation and technology.

Providing effective and efficient administrative and secretariat support to Dean, College of Engineering (DCoE), you will execute the full spectrum of programmes, tasks and activities, which include (but not limited to) appointment/meeting scheduling, documentation, minutes taking, report compilation and event management.

As an integral administrative member at the Dean’s office, you will also lead or be part of the taskforce in the planning, organization, and management of college-level programmes such as visit by the College Advisory Board and College Town Hall. You will also serve as a staff officer to DCoE in the management of documentation and travel arrangement, prioritization of requests, handling of sensitive information, communication management, management reporting, and facilitation of inputs and recommendations for decision-making.

Your key duties included but not limited to the following:

• Manage DCoE’s role-based email account and calendar.

• Manage DCoE’s schedule, appointments, travel arrangements and submission of various claims.

• Support research administration such as research database management and collation of information from internal and external stakeholders.

• Plan, coordinate and prioritize requests and information flow, ensuring seamless organizational communication.

• Coordinate and provide logistic support to college-related events and visits.

• Undertake any other ad-hoc initiatives and assignments undertaken by the Office.

Requirements:

• Degree qualification or equivalent, preferably with relevant working experience in a secretarial role

• Good planning, organizational and problem-solving skills

• Strong interpersonal skills

• Good written and oral communication skills

• Good time management skills

• Flexibility and Adaptability in a fast-paced environment

• IT savvy with good knowledge in Microsoft Office Applications

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

The Strategic Customer Success Manager is responsible for the rollout of the TMC program to a customer that is utilizing TMC services in multiple regions of the world, as well as the growth and retention of the strategic global account. The role will act as a liaison between TMC Implementation resources, customer resources, and the TMC Operational teams. The position’s main objective is to ensure the customers is deriving maximum value and utilization from our technology and services via relationship-focused client management. As the primary point of accountability, the Strategic Customer Success Manager is responsible for delivering and executing the global project plan and rollout, the successful receipt of the project from implementation, and ensuring successful execution operations and account strategy. This role will also establish the customer’s global savings hierarchy, joint KPI scorecards, and operational support and management plan. The role develops strategic relationships, provides value creation, solution expansion, and ensures overall customer satisfaction. This is accomplished by cultivating trust, creating alignment of executive level customer contacts, and customer advocacy. Additionally, this role drives results through strategic business reviews and strategic account plans and owns the customer value proposition. This includes gathering and translating the VOC, contract negotiations, identifying opportunities, developing the customer improvement roadmap, budgeting, and continuous improvement through standardized project management methodologies.

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Responsible for the launch and the ongoing strategic management of the client’s global TMC program and serves as an escalation point. Actively leads and reports to the joint Steering Committee and appropriate stakeholders in all regions of the world
• Works directly with TMC Implementation resources in North America, South America, APAC, and Europe to deliver TMC solution to customer in each region
• Ensures a seamless handoff from implementation resources in each region to the operations teams in each region around the world
• Develops strategic relationships with TMC customer contacts in all region
• Collaborates with IT, business process experts, and other subject matter experts to achieve defined objectives to innovate, deliver, and support the clients TMC global program rollout
• Aligns with client leadership for project approval, alignment, and monitoring of all global supply chain projects that drive cost reduction and/or performance improvement. Establishes TMC Global Project Management Office. Works with TMC project managers globally to follow standardized project management process
• Develops and deploys with a TMC global customer their 3-5-year logistics and supply chain strategy
• Supports the discovery, design, testing, implementation, and monitoring of all continuous improvement initiatives in all regions
• Stays informed of changes within the customers’ business, industry and sector through regular customer communication; applies that knowledge to identify new opportunities
• Holds TMC Global account team and ancillary contributing team members accountable to project timelines
• Works with internal and external leadership to align TMC’s technical and operational capabilities to customer’s goal requirements in each region
• Understands key processes such as S&OP, demand management, procurement, forecasting, scheduling, warehouse management and continuous improvement methodology such as lean/six sigma
• Leads, coaches and mentors TMC team personnel
• Assesses and improves the capability of each team member

Grow Profitably:

• Manage top and bottom lines of the account (~$7M+ in Net Revenue annually)
• Global account P&L / Financial management, including expense management
• Maintain monthly revenue projections and accurate resource allocation
• Leverage customer specific data, requirements, and expectations to create viable supply chain solutions

Global Capabilities:

• Champion the enterprise technical and operational capabilities to customer goals and requirements
• Manage customer expectations and requirements and plan desired outcomes aligned with strategy
• Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions
• Advocate and utilize the enterprise project-based delivery mode

Customer Relationships:

• Align internal and external business functions across all global regions to support long term strategic plan
• Develop initiatives and manage projects to support customer value proposition
• Develop trusting strategic relationships with executive level customer contacts and align 3x3 leadership
• Drives the holistic plan to ensure operational excellence and serve as an escalation point
• Align with customer on business management processes and planning cycles
• Understand industry and market trends and apply to customer strategy and business reviews
• Stay informed of changes within customer business through regular customer communication

Talent:

• Global oversight of all teams that work with dedicated customers, this includes regional Customer Service Managers.
• Provide guidance and mentoring to the Service Delivery teams • Promote a collaborative culture within the team
• Foster a mindset of growth and continuous improvement
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS Required:

• Bachelor’s degree from accredited college or university
• Minimum 6 years of related industry experience
• Ability to travel up to 25% (domestically and internationally)

Preferred:

• Advanced proficiency in Microsoft Office Suite of programs
• Knowledge of Supply Chain and/or Logistics industry
• Presentation experience with internal and external key decision makers
• Demonstrated experience in consultative and strategic sales
• Ability and desire to work in a fast-paced environment
• Strong negotiation and conflict resolution skills
• Advanced written and verbal communication skills
• Knowledge of Global transportation management systems Technology infrastructure
• Ability to understand global supply chain processes
• Demonstrated ability to work creatively and analytically in a problem-solving environment with multiple regions of the world
• Ability to understand and document customer’s global supply chain processes
• Experience delivering a global customer solution
• Comprehensive understanding of operational excellence methodologies
• Demonstrates skill of managing internal and external customer expectations
• Proven ability to build, lead, and foster a team-oriented environment
• Values a diverse and inclusive work environment

he Employee’s overall responsibilities will be to generate new sales, prepare details and comprehensive quotations in the support of the Sales Director / General Manager and to support existing business for the supply of VEM solutions products

Related to such overall responsibilities are specific duties which are not exclusive and may be modified or added to the interest of the business. In any event, the following duties are:

• Focus, open up & penetrate into new & untapped business segment territories & clientele based
• Provide professional and timely sales support to the Company’s clients
• Be responsible for all enquiries and proper completion of the proposals. These proposals must be in line with the VEM Guidelines and VEM Pricing Policies
• Follow up all quotations until order placement to the Company’s clients
• Take care of overseas customers and business partners
• Look after entire sales process from processing orders to shipping up to dispatch
• Provide to the management strategic feedback on:

1. Market requirements,
2. Changes in international/national standards, and c. Competitors’ activities and pricing philosophies

• Supervise payments and send payment reminders to the clients where required in order to ensure complete and prompt payment of all delivered orders within the defined payments terms
• Regularly develop your technical competency in electric motor products particularly those of the Company

Skills and Qualifications required:

• Aggressive and sales driven
• Good presentation skills Team player and multi tasker Initiator and start up altitude
• MS Office (word, Power Point, Excel, project)
• Basic knowledge of SAP R3 required. Training opportunity for the selected candidate is available.
• Education: diploma holder, Mechanical/Electrical or equivalent
• Sector: Industrial, Engineering Driven, Machines, Motors, Drives Geographical experience: South East Asia
• Nationality: must be Singaporean or PR
• Years of Experience: at least 3 years technical sales
• Language: English, CN, plus one Asian language would be a bonus (in order to handle concerns and feedbacks from CN & Asian language speaking associates and/or clients in regards with the payment matters)

Job Description:

• Process new orders and order changes within set service level agreements via Oracle Order Management System
• Monitor Oracle alerts for order import, pricing or shipping error and rectify the errors promptly
• Manage the incoming emails request in the mailboxes and respond to questions regarding order status, order changes, price and schedule availability, tracking information etc.
• Manage database of customer master setups, customer item crossreference and traffic profiles in Oracle
• Proactively monitor order holds status, communicating any issues to customers/Customer Operations Account Managers
• Responsible to identify customer order data issues between systems and perform some preliminary investigation before escalating to higher management and IT for further trouble-shooting and resolution
• Understand and apply various VAT/Resale Tax requirements on selected orders to ensure tax compliance to various countries/region tax regime
• Independently process RMA and replacement order request from customer/Customer Operations Account Managers and Customer Quality Engineers according to SOP within set SLAs and SOX requirements
• Responsible for regular data reporting, analysis and data clean-up
• Participate in routine system level testing and ad-hoc testing for automation projects
• Actively contribute to the on-going effort of process improvement and standardization

Requirement:

• Diploma holder welcome, or 1 to 2 years of equivalent related experience in Oracle/SAP

Additional information:

• Located near Changi Business Park
• Completion Bonus (up to 1.5 mons upon completing 18 months)
• Working hour: Tues-Sat, 6am-3pm
• Up to up to $3200 (Depending on experience)
• One Way transport provided (Take grab/Taxi claim)

To help us process your application, please visit www.gmprecruit.com/current-jobs to upload your resume on our website with GMP Job Code: 23756

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

Job Scope:

Ensure smooth operation and support school administration in areas of finance, procurement, HR, and general administration.

• Assist with daily administrative duties such as documentation, data entry work and managing correspondences to stakeholders.
• Handle telephone calls and inquiries from stakeholders
• Support in matters related to finance (e.g., processing invoices)
• Support in matters related to bus arrangement.
• Support in matters related to store management, including monthly verification of inventory.
• Ad hoc duties as deployed

Requirements:

• Good interpersonal skills and a collaborative team player.
• Good communication skills and comfortable engaging stakeholders.
• Ability to multitask with good time management.
• Proficiency in Microsoft Office.

Salary: TBA

Contract: 6 months

Working Arrangement:

· Mondays to Thursdays: 8:00am to 5:30pm, inclusive of 1hr lunch break

· Fridays: 8:00am to 5:00pm, inclusive of 1hr lunch break

· Service not required on Saturdays, Sundays and gazetted public holidays

Description:

• Act as front-liner providing excellent customer service to both internal and external parties at all times
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting
• Contract/Database administrator
• Performs creation, amendment, service suspension, contract renewals and termination of contracts using in-house system
• Generate and maintain sales report
• Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. (mainly to gather feedback, attend to customer queries and schedule appointments)
• Responsible for compiling and generating reports which are related to customer service surveys

Requirements:

• GCE “N” Level, GCE “O” Level and Diploma in any discipline or higher
• Highly developed sense of integrity and commitment to customer satisfaction
• Demonstrated passion for excellence with respect to treating and caring for customers
• Has resilient and is able to handle complaints and unpleasant customers
• Familiarity or experience with Customer Service and Call Center preferred
• Experience in a sales administration job scope will be an added advantage
• Strong decision making and analytical abilities
• Strong detail orientation and communication/listening skills
• Effectively bilingual in English and another language (Spoken & Written)
• Willingness to work a flexible schedule and occasional overtime when needed
• Possess a strong work ethic and team player mentality
• Computer literate, knowledge in Microsoft applications a must
• Service-oriented, pleasant personality and able to work under pressure

ROLE and RESPONSIBILITIES

• Manage walk-in customers registration and billings.
• Answering in-coming calls
• Explain various health screening profiles to customers.
• Sort and distribute walk-in patients’ medical reports
• Monitor and control visitors entering the laboratory.
• Assist to maintain cleanliness and hygiene of front office.
• Ensure all duties are adhered to SOP and complied to PDPA requirements.
• Responsible to follow through all issues assigned.
• Any other ad-hoc duties as assigned.

REQUIREMENT

• Passion to provide customer service with a professional attitude.
• Committed, independent and proactive.
• Professional attitude and pleasant appearance.
• Need to communicate with Chinese & English-speaking customers.
• Multitasking and time-management skills, with the ability to prioritize tasks
• Preferably have some knowledge of health screening procedures.

WORKING HOURS

• Mon to Fri – 8.30 am to 5.00 pm
• Saturday – 8.30 am to 1.00 pm

Role:

• Experienced NAVCOM Engineer in maritime industry.
• Specialized in servicing and re-commissioning navigation systems.
• Proficient in installation, troubleshooting, and servicing of Marine Radar, Gyro compass, Magnetic compass, autopilot, echo sounder, speed log, steering FFU/NFU, weather fax, wind speed/direction, etc.
• Skilled in Marine Telecommunication Systems, including GMDSS, VHF/UHF, MF/HF SSB, NBDP, NDB, Navtex, Inmarsat.
• Ensure personal compliance with safety regulations of both company and customer.

Requirements:

• Strong background in Marine Electronics, Field Service Engineering, Commissioning, and Microsoft Office.
• Degree in Engineering or related field required.
• Training from OEM/manufacturers on Navigational equipment is advantageous.
• Knowledge of tools like CRM preferred.

Job Description

Are you a dynamic and passionate individual who thrives on creating extraordinary customer experiences? We are seeking a highly motivated and experienced Customer Experience Executive to help shape our organisation’s customer-centric culture and champion efforts to make every customer interaction unforgettable and positively impactful!

Responsibilities

• Study and map as-is customer experiences, interactions, and touchpoints to gain a comprehensive understanding of the existing customer journeys
• Identify pain points and opportunities for improvement and recommend strategic solutions to enhance overall experience
• Understand customer needs and adopt a pro-active approach to maintain and build positive experiences
• Assist in establishing processes for collecting and analysing customer feedback, surveys and data analytics to gain insights into customer behaviour and preferences, and drive data-driven decision making
• Implement service quality standards and processes, monitor performance and drive continuous improvement initiatives
• Collaborate with Technology & Data team to identify and implement customer-centric technologies and tools that enhance the customer experience
• Collaborate with cross-functional teams to drive implementation of improvement initiatives and address potential challenges and resistance to change that may arise during the implementation
• Assist in developing and delivering training programmes to empower employees across the organisation to deliver exceptional customer service
• Analyse training effectiveness through performance metrics, customer feedback, and service quality evaluations
• Proactively address customer issues and concerns by ensuring timely and satisfactory resolution
• Propose innovative ideas and strategies to adapt to changing customer preferences and needs
• Prepare regular reports and presentations, highlighting progress and areas for improvement, to the management
• Stay current with industry trends and best practices in customer experience management
• Support and execute any ad-hoc duties and projects as assigned or required

Requirements

• Diploma/Bachelor’s degree in any field or equivalent
• Minimum 3 years of experience in customer experience design and journey mapping or related role, preferably with a track record of implementing successful customer experience strategies
• Customer-centric mindset with a passion for delivering exceptional experiences
• Excellent communication skills, both written and verbal, and possess effective leadership and influencing skills to collaborate and build cross-functional relationships
• Strong organisational skills and the ability to manage multiple projects simultaneously
• Proficient in Microsoft Office and customer experience software applications (e.g. Freshdesk, PowerBI)
• Ability to work in a fast-paced, deadline-driven environment with a high accuracy and attention to detail
• Excellent problem-solving skills, critical thinking and analytical skills, with the ability to analyse complex data and extract actionable insights
• Proactive, self-motivated and keen learner with the ability to work well in a team or independently
• Adaptable to changes in a highly dynamic work environment

Working Arrangement

Mon to Fri: 830am – 6pm

Salary

$2600 to $3800

Location

National Stadium (Stadium MRT)

Benefits

18 days AL

AWS + Bonus

HP Allowance

Flexible Allowance