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Job Title: Operations Analyst and Service Support
Role: Operations Analyst
Job Requisition Number: JR43557
Job Level: 3 ā 5 years of relevant experience (L2)
Location: Singapore
Key Skills:
l Excellent written and oral communications
l Organized and methodical
l Strong analytical skills
l Identify and recommend process improvements to improve efficiency and effectiveness
l Ability to derive actionable outcomes from data
Job Objectives
Operation Analyst and Service Support for GIPS Business Units key focus on Resource management, HC / FTE budgeting, seating and space management, audit/compliance support and resource related reporting.
Key Responsibilities
l Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access
l Work closely with hiring/line managers to manage the on boarding and off boarding of staff
l Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.
l Other improvements and automation initiatives to improve existing process and functions.
l PPM management and reporting
l Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension
l Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.
l Support other operational resources managing Reporting & Analytics deliverables.
l Manage and support floor logistics.
l Maintain seating plans for GIPS occupied floors.
l End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments
l Ensure process documents are organized, updated and maintained on sharepoints or shared folders
l Support with transformation initiatives when required.
l Support employee engagement initiatives, eg. training and special projects/assignments
Key Requirements (Must Have)
l Proficient in Microsoft Excel with VLOOKUP and running macros
l Familiarity with vendor and invoice management processes
l Proficient in using PowerPoint for creating presentations and reports
l Independent, proactive and self-starter with excellent interpersonal and communication skills.
l Strong analytical and good problem solving skills.
l Ability to work in a fast-paced and team-oriented environment.
l Strong written and oral communication skills
l Organized, methodical and detailed
l Able to multitask and handle multiple priorities
l Able to work independently and in a team
l Dedicated and hardworking with high degree of accountability and integrity
l Good follow up in tracking updates from various parties for closure on a week to week basis.
l Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.
l Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.
l Responsible and takes pride in meeting deadlines.
Desired Skills: (Good to have)
l Experience working on SharePoint Page Design and SharePoint Workflow creation
l Experience creating reports using data dumps/extracts from SharePoint
l Previous work experience in on boarding and off boarding
l Previous work experience in audit, risk and compliance work.
Please forward your resume in MS word format to [email protected] and
[email protected]
Please refer your friends for any IT openings as we have various positions.
Please do not send PDF Format Resume . Send the following details
1. Notice period
2. Current Salary
3. Expected Salary
4. Visa Status in Singapore
5. Current Location
