Total 1,909 Customer Service job vacancies in D04 Harbourfront,Telok Blangah, Sentosa Island

Customer Service Assistant – Pandan Road – 5 day week -Singaporeans only

• Handling all incoming customer queries and questions
• Providing the appropriate service and information or referring clients to another department
• Referring problematic issues that they cannot solve to management
• Resolving customer complaints and issuing refunds as needed
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Handling payment transactions
• Adhering to a company’s policies and procedures at all times when assisting customers

Requirement:

· Secondary education

· Good communication skills

Department: Marketing

Responsibilities:

• Design, curate and implement programs and learning solutions that drives capability-building and the workforce for the organisation.
• Conduct training programs and interventions, with expertise in learning methodologies and training evaluation to ensure effective learning outcomes such as employees understanding on organisation philospohy and values, technical skills for store operations employees.
• Collaborate with internal stakeholders, global headquarters to plan and organize training program and optimizing learning opportunities for all employees.
• Perform analysis and identify metrics/KPIs to track program impact, learning utilization and other talent and learning development outcomes.

Functional Skills

• Lead and work closely with internal stakeholders and with external partners
• Strong analytical and quantitative skills
• Ability to develop and articulate a clear vision and motivate others to support and execute that vision

Requirements:

• Bachelor’s Degree in related discipline with minimum 6-8 years of experience in learning development and training.
• Proven track records in FMCG or fast pace, high-growth retail environment would be a plus.
• Ability to do stand-up facilitation and training to a large group of audience.
• Experience in project management and budgeting.
• Able to work independently and collaboratively with the ability to build interpersonal relationships, have experience in leading a team.

• This position will, under limited supervision, work as a part of a high-energy team to support all Project Management functions for the Departments. This will involve acting as frontline support for the Microsoft Project Enterprise system to all levels of the organization. The daily activities will include, but not be limited to, assisting users with Project Assignments for weekly timesheets, assisting Project Managers in the constructions and upkeep of Development Project Schedules, providing reports on Project Cost and Status as requested, ensuring MS Project and SAP are kept in sync through manual updates, continuous maintenance of user database for MS Project System.
• Responsibilities:Experience requested for this position will be a passion for planning and customer service. Microsoft Office proficiency is a must and experience in scheduling software (MS Project / P6) is a plus but not required. A strong personality and willingness to champion the department policies to all users will be very beneficial.

• Mandatory Skills Description:-Project control
  -Project coordination
  -Microsoft Project Enterprise
  -Development Project Schedules
  -Project Cost and Status Reporting
• Nice-to-Have Skills:Previous experience with SAP and P6 would be beneficial

GP clinic in Jurong West Extension.

Part/full time.

Flexible work schedule - mainly in the mornings and occassional afternoons.

Registration of patients and dispensing of medicines.

Training and coaching will be provided.

Sundays and public holidays are not working days.

Generally, night working hours are not required.

1. Job Responsibilities

• Manage contract and price negotiations with office vendors and service providers. Mapping office supply requirements and procuring as per demand.
• Responsible for the accurate processing of supplier invoices and inter-company billing. Receiving and distributing incoming mails and arranging local and overseas couriers.
• Coordinate travel arrangements including hotel, flight booking, and visa application.
• Verify staff expense claims and other allowances to ensure all payments are made timely and in compliance with company policies.
• Provide full spectrum of secretarial support to Resident Director. Drafting general and administrative documents and circulating internal notices.
• Support project team and perform administrative duties. Attend meetings and discussions with respective committee involved and provide secretarial support.
• Liaise with the building management on the unit inspection. Overseeing the maintenance of office facilities, cleanliness, and equipment (e.g. Aircon maintenance, office lighting and electrical supply and installations, plumbing matters and etc.).
• Planning and organizing in-house and off-site events, like company lunches, celebrations, employee activities, board meetings, trainings and conferences.
• Perform attendance tracking and leave management to ensure accurate and timely reporting.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Assist in insurance renewal (office and properties).
• Maintain and upkeep of pantry area including pantry supplies.
• Responsible for maintaining and updating of policies like Anti-bribery / Anti-Corruption (ABAC) / AML etc aligned to our Parent company and Group.
• In charge of coordinating with various department managers on their inputs and consolidate for monthly company updates.
• Assistance to Data Protection Officer (DPO) in Data protection policy adherence.
• Perform any other ad-hoc duties as assigned.

2. Knowledge , skills and experience

• Minimum Diploma in Business Administration or equivalent in any discipline.
• Min 5 years of relevant working experience.
• Proficient in Power BI and Microsoft Office.
• Highly self-motivated, proactive, resourceful and has a can-do attitude.
• Possess great communication and interpersonal skills.
• Ability to handle work professionally and independently.
• Possess effetive organizational and follow-up skills, attention to details.
• Able to prioritize and execute tasks/problem-solving in a high-pressure environment.
• Meticulous and ability to multi-task.

Dear applicants, please complete your application via the link. Thank you.

https://jobs.grundfos.com/job/Singapore-Senior-Marketing-Coordinator%2C-Commercial-Building-Service-APAC-619264/1011666301/

Your main responsibilities

• Define and agree an annual plan for marketing activities together with Regional Marketing Manager and the Senior Area Sales Manager and ensure the budget allocation.
• Owner of the execution of the local Marketing plan (not only the tasks done by you and local Marketing but also activities performed by others (Media plan, Go to Market Plan) impacting local business.
• Ensures Marketing plan follow-up is permanently updated, detect any deviation, and anticipate/solve potential issues.
• Participate actively as a trustworthy Business partner in local Sales Meetings, ensure alignment and efficient internal stakeholder management and collaboration.
• Local communication + PR (with support of Marketing team), deliver master elements ready for use via multiple marketing channels.
• Ensure the operational execution of the marketing plan.
• Analyze marketing campaign performance and ROI, leveraging data and analytics to make data-oriented decisions and continuously improve marketing strategies.
• Develop and adjust campaigns that fit in to the local market needs, including create, deliver, edit, and optimize marketing material.
• Coordinate and support the global Grundfos marketing organization regarding selected disciplines within digital marketing.
• Collaborate with cross-functional teams, including sales, product management, and Regional & global marketing services, to align marketing efforts and support regional goals.
• Other Ad-hoc tasks and projects as and when required.

Your background:

We imagine that you have:

• Most likely to have 3 to 5 years of relevant work experience
• Expert communicator both verbally and written in English
• Experience from working with an international company with multiple stakeholders.
• Proficient both in online & offline Marketing
• Experience from working with digital marketing tools.
• Good analytical and project management skills
• Ability to work collaboratively.

Job Responsibilities:

1. Warehouse operation management

· To manage inbound and outbound cargos and operation activities.

· To be responsible for maintaining acceptable and accurate inventory levels.

· To communicate and coordinate with warehouse operation team according to customer requirements.

· Handle Transportation arrangement and co-ordinations.

2. Team management

· Support Team work on daily reporting such as inventory report, warehouse and distribution tracking report.

· Work on monthly billing report for transportation and warehouse customers and do system invoicing.

· Communication with customer to receive orders and enhance customer satisfaction.

· Willing to take challenges and work offsite for different projects in the future.

3. Quality control and continuous improvement

· To assist with warehouse team leader/Manager for quality control and continuous improvement.

· To propose to warehouse team leader on continuous improvement schemes.

· To conduct the cost saving within the team.

· Monitor bonded (duty unpaid) cargoes, tally inventory with Singapore custom record.

· Monitoring products inventory and make sure the accuracy between physical stocks and system quantity.

Job Requirements:

· Diploma in Logistic Management / Supply Chain / Business Management.

· Minimum 2 years’ experience working in a warehouse environment preferably in a logistics, freight forwarding or related industry.

· Possess good communication skills with both internal and external customers.

· Good team player, can do attitude and willingness to learn.

· Positive attitude and must be able to handle sudden change and work in a fast paced environment.

· Result-oriented problem-solving capabilities and on-time task management.

· High attention to detail who is meticulous and efficient.

· Proficient in computer skills ie. MS Office, Excel, Lotus Notes.

SCIENCE DEPARTMENT DUTIES

1. Classroom Preparation
2. Assistance during Experiments
3. Equipment Maintenance
4. Inventory Management
5. Safety Compliance
6. Documentation
7. Student Supervision
8. Collaboration with Teachers
9. Communication
10. Training
11. Maintaining Cleanliness
12. School Photographer Duties
13. Safety & Emergency Response

Job Highlights:

Stable and friendly working environment.

Various Bonus.

Provide opportunities for career advancement within Co.

Work and life balance.

Job Description & Requirements:

Due to an increase in our service activities in our service department, we are looking for a qualified Engineers in the feild of automation or Instrumentation for marine vessels.

1. Experience in shipyard and marine vessels.

2. Experience in servicing of vessel automation systems.

E.g. Tank gauging, gauges, transmitters, valve positioner, etc.

3. Ability to work both independently and as part of team.

4. Able to travel to regional countries.
5. Good communication skills.

6. Class 3 driving licence (prefer).

Description

We are an established food(catering) , seafood processing and distribution company. We are looking

for an experienced candidate to fill this position. This job entails the following requirements:-

1. Handles prospects enquiry on product, events and services.

2. Prepares proposals and quotations for all enquiries.

3. Budget, plan and allocate respective resources to meet client demand and updates systems.

4. Assist in event logistic and personnel planning.

5. issues all documents for downstream department for action and follow up.

Requirement :-

1. Two or more years of experience in food related environment.

2. Diploma or degree in business, mass comm , food science, nutrition.

3. Flexible working hours and work days.

4. After jon confirmation can have WFH hybrid work arrangement.

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

We are looking for an Assistant Manager to join our team for managing the delivery of ongoing programs and help in the roll-out of new education programs.

As a key person in the program management team, you will be responsible for managing a portfolio of education programs and ensuring that the programs are completed in budget and on-schedule.

This is a dynamic role and the responsibilities will include;

Managing Existing Programs

- Track program enrolment and assist with any queries related to the enrolment process.

- Assist with the booking of venues and facilities for the programs.

- Coordinate with various vendors for materials and supplies related to the program and ensure timely deliveries

- Oversee the program execution, including manage the temp staff hired during program execution.

- Analyse and present feedback data from the programs conducted.

Business Development for New Programs

- Work with the program design team to understand the details of program content and delivery methods.

- Develop information materials related to the programs.

- Conduct outreach activities for existing and new groups of clients (mainly education institutions).

The candidate attributes should include;

- Prior experience in managing events/programs or conferences.

- Good communication skills

- Good interpersonal skills

Education – Preferably a Diploma and above

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We currently offer the following position in our office in Singapore which will be hybrid.

Service Support Administrator

Your Responsibilities

Overview

The incoming Service Support Specialist is responsible to drive the SEA service administration and backend operation forward through DBS approach, meeting operation metrics, ensuring resources optimization and timely reporting. He/She has overall accountability to build a robust service support standard work, collaborate with sales operation to drive growth, effective management of dealers‘ service teams, as well as radically increase in customer satisfaction.

• Responsible for service contract management in new contract creation, contract renewal and contract termination.
• Responsible for timely service billing.
• Responsible for service warranty and service repair in processing of service order, coordination of shipment and arrangement of loaner if necessary.
• Responsible for service call management and PM scheduling.
• Document backend service processes.
• Service support on service enquires, service quotation, service inventory management and invoices preparation.
• Drive annual review of service pricing
• Perform customer and service data analysis
• Champion for SAP and SFDC

Key Deliverables

• To process all warranty claims and perform service billing timely
• To handle customer request and quote service quotation timely
• To prepare and submit monthly service performance and growth report
• To work with team, peers, stakeholders to drive customer satisfaction and operational targets
• Deployment of standard work (SW) and daily management (DM)
• To meet all service metrics:Revenue and orders
  Utilization and productivity
  Total Time to Repair (TTR) and First Time Fix rate (FTF)
  Inventory ITO and management of warranty cost impact
  Customer Satisfaction (NES/NPS)
  

Your Profile

• 2 years of service management experience in aftersales service delivery function, preferably in a sales & service organization, especially in medical device, life science instrument, and healthcare equipment industry.
• A good team player with excellent communication and interpersonal skills.
• ERP knowledge, preferably SAP and SFDC is a plus
• Possess business management, marketing, technical degree or equivalent

What We Offer

• Equal pay is a given for us.
• Learn all there is about Kaizen, PSP's and Muda as part of our Danaher Business System (DBS) trainings - if you believe in continuous improvement like us
• We have no room for prejudices and stereotypes. We promote equal opportunities, diversity and inclusion.
• We offer a balance between support and autonomy to achieve your own goals in an international environment.

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

Get More Insight

Learn more about what we do and who we are by watching our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4

Are you interested to discover new opportunities in an innovative, team-oriented environment?

Do apply online - we are looking forward to your application!

Job Info:

• Salary: Basic up to $3000 + AWS&VB
• Working Hour: 8am to 6pm, inclusive of 1 weekend 44 hours a week
• Location: Whitley Road

Job Scope:

• Scheduling and confirming of referral appointments for our specialists from various departments
• Managing service specific cancellation lists
• Manages any doctor reschedules due to urgent/ad-hoc surgeries and blocks schedule as needed
• Manage appointment fit in requests
• Communicating concerns and feedbacks from clients to our various specialists and department veterinarians
• Confirming diagnostic appointments for surgeries, CT and MRI scans with clients and communicating appointment instructions
• Reviewing of referral forms and medical histories received from the referring clinics
• Ensure all relevant medical histories (including x-rays, ultrasound scan reports, blood tests, etc) are received and in order prior to confirming the appointment with the client
• Obtain any other required information from referring clinics as requested by our specialist prior to the consult appointment date
• Ensure referral booking protocols are followed for each department
• Update and maintain a database of primary care practitioners/ general vet clinics and veterinarians in Singapore

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

• Ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues

• Assist Customer Service Officer / Manager / Management with any special projects assigned and provide backup to other CS team when necessary

• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate

• Pursuing revenue generating activities with existing and new accounts

• Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements guidelines, policies, and procedures

• Work with customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with company guidelines

• Drive continuous improvement initiatives that will deliver sustainable improvements in service delivery

• Ensure shipping activities are monitored to ensure smooth deliveries to customers

• Ensure all order and billing are complete on schedule

• Ensure with the team that customer payments are up-to date

• Other ad-hoc duties assigned by Management

The duties and responsibilities are not only restricted to the above mentioned. The company reserves the right to add or amend the duties and responsibilities to you when it is deemed necessary.

Upon accepting the post the company expects you to discharge your duties to the best of your ability in a responsible manner befitting your position, bearing in mind that there should be co-operation and consideration for your fellow workers to achieve results and productivity.

RESPONSIBILITIES

• Install, maintain and repair machinery, equipment, pipe and electrical systems in commercial or industrial establishments.
• Carry out inspections and tests on machinery and equipment.
• General servicing of machines or equipment to detect malfunction and discuss machine operation variations with supervisors or other maintenance workers to diagnose problem or repair machine.
• Dismantle/repair defective machines and equipment and installs new or repaired parts.
• Clean and lubricate shafts, bearings, gears, and other parts of machinery.
• Install and repair electrical apparatus, such as transformers and wiring, and electrical and electronic components of machinery and equipment.
• Inspect/check of lay out, assembles, installs, and maintains pipe systems and related hydraulic and pneumatic equipment, and repairs and replaces gauges, valves, pressure regulators, and related equipment.
• Install, program, or repair automated machinery and equipment such as programmable controllers.
• General report writing for internal and external customers.

REQUIREMENTS

• Minimum Diploma in Electrical/Mechanical Engineering or equivalent.
• Min 2 years’ experience in service, installation, site commissioning related.
• Knowledge of compressed air systems is an advantage.
• Dynamic and able to adapt in a fast-paced environment.
• Team player as well as the ability to work independently.
• Valid Class 3 Driving License.

• Lead, mentor, and coach a team of customer service representatives to provide excellent service to co-living residents.
• Conduct regular training sessions to enhance the team's skills and knowledge.
• Develop strategies to enhance resident engagement and satisfaction.
• Implement initiatives to foster a sense of community within co-living spaces.
• Address resident concerns and issues promptly and effectively.
• Collaborate with relevant departments to resolve maintenance, billing, and other resident-related issues.
• Establish clear communication channels with residents to keep them informed of relevant updates and events.
• Act as a liaison between residents and internal teams to ensure smooth communication.
• Implement and monitor service quality standards to ensure a consistently high level of customer satisfaction.
• Work with other departments to streamline operational processes and enhance the resident experience.
• Prepare and present regular reports on customer service performance.

Qualifications:

• Bachelor's degree in Business, Hospitality, or a related field.
• Minimum 3 years of Proven experience in customer service management
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Problem-solving ability and a customer-centric mindset.

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

Service Engineer / Technician (5 Day / West)

Job Type: Full-time

· Travel opportunity

· Training provided

· 5 days work week

Responsibilities

· Have a passion to carry out trouble-shooting and maintenance works

· Willing to do hands-on work

· Willing to do brazing work

· Loves the satisfaction after solving difficult machines.

· Other adhoc duties

Requirements

· Candidate must possess at least Secondary School/"O" Level, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Industrial), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.

· Required language(s): English

· Required Skill(s): Aircon, Refrigeration, Chiller, Mechanical, Vacuum Pumps, Water Pumps, Scrubbers.

· At least 1 year of hands-on experience in trouble-shooting & service-repair of refrigeration systems or chillers

· Able to travel on short notice

· Possess valid driving license (optional)

· Only Singaporean/SPR/Malaysian may apply.

Interested candidates who wish to apply for the advertised position, please send your resume to us via ' APPLY NOW '. We regret only shortlisted candidates will be notified.

Email ([email protected])

Partner with the best

This role encompasses a wide range of responsibilities aimed at maintaining financial integrity, optimizing revenue, and supporting efficient operational workflows.

As a Service Analyst, you will be responsible for:

• Providing reports and analysis on sales margin and changes in project schedule and conducting review updates on revenue
• Addressing customer invoice issues and disputes, ensuring timely resolution and payment
• Collaborating on local administrative tasks, such as past-due invoice follow-up, customer training, shipping, customs clearance, and document collection.
• Creating necessary workflows to streamline operations
• Handling other ad-hoc assignments as required

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's from an accredited academic institution
• Have knowledge in SAP and Microsoft Office
• Have accounting and project management background

• Position : Sales Support Coordinator/Admin (West)
• Location : Kian Teck Road (10 Mins Bus from Pioneer)
• Working hours : Monday - Friday 8.30am-6.00pm
• Salary (commensurate with experience) : Up to $3500 + AWS + Performance Bonus + 14 Days Annual Leave + Insurance and Medical Claims
• Duration : Permanent
• Industry : Supplier and Manufacturer for Conduits/Struts/Cable Containment

Main Responsibilities:

• Support sales staff quotations, provide regular updates AND project coordination
• Follow up on samples submission & do updates
• Marketing admin support
• Administration duties assigned by supervisor
• IT Savy to provide digital marketing to outreach to the markets
• Support procurement dept admin needs
• Trained as automatic backup support to indoor sales counter if needed

Requirements:

• 1 year sales/marketing admin experience preferably
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Email to: [email protected] or call me at: 6398 5682 for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Diana Okta Tio

Associate Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Job Info:

• Salary: Basic from $2000 - $2800 + AWS&VB + Shift Allowance
• Working Hour: Shift 1 : 6am – 3pm (5 Day work week); Shift 2 : 9am – 9pm (4 Day work week); Shift 3 : 4pm – 2am (5 Day work week) *Can choose
• Location: Stevens MRT

Job Scope:

• Respond to incoming phone calls
• Demonstrate a passion for working with animals
• Offer frontline customer service, manage counter registrations, and schedule appointments
• Maintain accurate records and manage appointment bookings
• Perform basic administrative tasks
• Place stock orders
• Handle payment collection, prepare, and dispense medications
• Maintain cleanliness and perform housekeeping duties

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Felcia Ang Zhi Yun | EA Personnel No.: R22109905

Elevate Your Career in Patient Care: Join Us as a Patient Service Associate, Where Warmth Meets Efficiency for Exceptional Customer Service

Benefits: 2 months bonus, Shift allowance, Annual Leave, Medical benefits!!!

Location: Queenstown

Salary: Up to 3000

Working Hours: Rotating Shifts/ 5 days work week

Job Responsibilities:

• Ensure the clinic is ready for operations according to service standards.
• Ensure a seamless patient experience by assisting with registration and cashier tasks
• Support doctors and nurses by assisting as a chaperone and preparing consultation documents.
• Handing phone calls and email enquiries
• Support with administrative tasks.

Why Join us:

• Transform your career in patient care
• Become a valued Patient Service Associate
• Experience a perfect blend of warmth and efficiency
• Create an environment for thriving exceptional customer service

Job Requirement:

• Singaporean ONLY

Interested candidates may apply via email to [email protected] (indicating Job ID J43408 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Yong Chang Zheng (Ben)

ScienTec Consulting Pte Ltd – 11C5781

Advancer Global Limited is the leading integrated solutions provider specialising in Integrated Facilities Management (IFM) services and workforce solutions. Advancer Global is listed on the Catalist Board of the Singapore Exchange Securities Trading Limited (“SGX-ST").

Advancer Global Facility serves as the holding company and central recruitment arm for the member companies within the Group, encompassing Employment Services, Security, Cleaning, Pest Control, Landscaping, Smart Technologies, and Property & Facilities Management.

We are looking for a Product Technical Support specialist to join our Smart Technologies team to support the needs of our Smart Technologies Division through the next phase of the growth and development roadmap.

Responsibilities

• Testing and Commissioning of mass scaled loT systems (not limited to LoRaWAN, BLE, SigFox, ZigBee, NBloT, etc)
• Perform hands-on site work to support M&E works
• Testing of loT sensory and electrical equipment on site
• Reporting test results in accordance with the company standards/SOPs
• Coordinate with other technical staffs, both locally and overseas
• Opportunities to work with clients from various industries
• Ad-hoc duties as may be assigned from time to time.
• Requirements
• Basic knowledge of electrical installation
• Entry level candidates from ITE are welcome
• On the job training
• Ability to work independently and collaboratively within a team.
• Prior experience in testing of electronic device is a plus.
• Proactive problem-solving and critical-thinking skills.

Privacy Policy Notice

• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
• By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
• Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

Job Descrition

• Perform Level 1 and Level 2 IT support to users in Singapore and Asia Pacific.
• Proactively ensure high value customer service by providing customers with specific delivery times for IT solutions and clear communications, limiting the use of technology terms when not needed.
• Handle users’ requests for install/move/add/change of PC hardware and software.
• IT Asset Management - Perform asset (hardware and software) inventory, tracking and equipment retirement.
• Support the GLOBAL IT Technology refresh projects.
• Monitor and report local inventory.
• Identify and report incidents trends.
• Document processes and work instructions.
• Involve in RFQ activities for IT hardware and software.

Requirement

• At least Diploma in Electronics, Mechanical or Computer Engineering from a local polytechnic.
• At least 2 years working experience in an IT support environment with knowledge on Service Delivery operations and support including incident management in a regional environment.
• Experienced working in a regional environment for a MNC.
• Assist in compiling and analyzing statistical data and trends.
• Excellent Communication skills (both written and verbal), with the ability to interact effectively with others.
• Demonstrated analytic and problem solving skills
• Ability to meet deadlines and manage priorities.
• Technical knowledge of O365 , Microsoft Windows 7 & 10, Office Productivity Suite, Cisco VOIP Phones, Active Directory, PC imaging, Bitlocker .
• Good Knowledge with Symantec Endpoint Protection, PGP, Symantec VIP, Juniper VPN, label printers and barcode scanners.
• Perform other duties as assigned.
• Able to multi-task, is resourceful and keen to learn.
• Strong Customer Service delivery attitude