Total 1,307 Customer Service job vacancies in D14 Geylang, Eunos

MINIMUM EDUCATION DIPLOMA IN IT AND ONE EXPERIENCE.

DRIVING LICENCE A MUST.

GOOD INTERPERSONAL SKILL.

ABLE TO WRITE AND COMMUNICATE EFFECTIVELY IN ENGLISH.

RESPONSIBILITIES - TO ASSIST IN IT RELATED OPERATIONS. AND MUST BE ABLE TO MULTI TASK EFFECTIVELY. OTHER DUTIES AS ASSIGNED BY OPERATIONS MANAGER

We are looking for a Service Advisor to provide excellent customer service, diagnose vehicle issues accurately, and recommend appropriate repairs for optimal customer satisfaction.

Why Join Us?

• Room for self-development and career progression as a growing workshop with an existing small team of Advisors
• Opportunity for internal promotion for employees with good performance
• Various company-sponsored external trainings to attend, given the current fast-changing automotive industry
• Commissions, AWS and bonus payout (bonuses subject to company and individual performance)
• Birthday and CNY leave entitlements on top of the mandated Annual Leave
• An engaging and nurturing working environment with on-the-job training by the Deputy General Manager and experienced seniors

Job Objectives:

• Attend to all requests from customers for modification, repair and maintenance jobs
• Make professional and appropriate repair recommendations to customers on necessary jobs
• Follow up with customers if necessary for additional issues

Core Responsibilities:

• Administer all documentation pertaining to costing, repair quotation and vehicle history files
• Assist customers in checking-in and out of their vehicles from the workshop
• Attend to phone calls, emails and drive-ins to address any customer concern
• Able to perform troubleshooting of basic faults and problems of vehicles
• Conduct transactions with system; walk customer through correction(s) and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Follow-up and ensure overall customer satisfaction with the work performed
• Effectively handle multiple priorities, organise workload, meet deadlines and perform detailed daily record keeping and reporting
• Recommend suitable packages and/or add-ons for customers
• Any other ad hoc duties assigned

Job Requirements:

• Minimum NITEC in a related course of study with at least 2 years of relevant experience in the automotive field
• Diploma Holders in a related course of study will be at an advantage
• Computer literate and proficient in Microsoft Office, particularly MS Excel
• Ability to communicate effectively
• Strong attention to detail, organisational and time management skills
• Ability to identify and effectively solve problems
• Ability to learn new tasks and skills quickly
• Flexible, friendly, helpful nature & team player

Responsibilities:

• Set-up and administrate courses in the Learning Management System
• Support learning in face-to-face, online, and hybrid modes
• Support and co-teach undergraduate and graduate courses
• Support students in research, writing, and study skills
• Perform administrative tasks as assigned
• Participate in student and College activities
• Participate in staff meetings and activities
• Contribute to the vision, mission, and goals of the College

Requirements:

• Master’s Degree in Theology
• At least 3 years of working experience, preferably in teaching
• Proficient in Chinese and English, both written and spoken, as TCA College runs programmes in both languages
• Familiarity with educational technology or willingness to learn
• Active engagement in Christian ministry
• Embrace TCA College’s distinctives and statement of faith

Please note that only shortlisted applicants will be contacted. Thank you.

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

Salary: $11 - $14 / hour

Working hours : Shift and rostered, Night Shift when required.

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented
• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 10PM to 7.30AM.

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.

e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

MANAGE THE CUSTOMER SERVICE DEPT & IN-CHARGE OF OTHER CUSTOMER SERVICE OFFICERS

ENGAGE WITH CLIENTS AND ATTEND TO THEIR REQUIREMENTS & FEEDBACK

REVIEW CUSTOMER STATUS & ORDERS

REVIEW CUSTOMERS' REQUIREMENTS, APPROVE QUOTATIONS AND PURCHASE ORDERS

RESOLVE ANY CUSTOMER ORDER, DELIVERY, QUALITY OR PAYMENT ISSUES

Job Description:
The tier-3 support engineer will be supporting web browsers technologies in Windows 10 and 11 operating systems.

Area of responsibility:
• Key point of contact in Asia for tier-3 browser related support for incident and service request.
• Work with Lines of Business / Program Managers / Application Owners and stakeholders to ensure that web applications are functional on preferred browsers.
• Create and update baseline settings documentation for all browsers across all platforms.
• Maintain Intune CSP and related policy configuration.
• Manage support tickets in ServiceNow platform, including incident, service request, change and problem.
• Create and maintain Knowledge Base articles for the web browsers topics.
• Create and update baseline documentation for all browsers across all platforms.
• Collaborate with Packaging Team for deployment of browser frontend technologies.
• Troubleshoot complex issues with vendors.

Technical requirements:
• Good understanding of web browser technologies (MS Edge, Chrome, Safari, etc) on Windows, MacOS and Linux operating systems.
• Good knowledge of Microsoft Endpoint Manager (MEM) with focus on Intune, including basic knowledge of Autopilot process.
• Good knowledge in MEM Windows applications fundamentals.
• Good knowledge in Microsoft registry.
• Good knowledge in Microsoft Entra and Azure Active Directory fundamentals.
• Intermediate scripting skills in Microsoft PowerShell.

Pre-requisites:
Experience Level: L3

Skillset:
· Minimum 8 years of IT support experience with at least 2 years' experience in tier-3 browser support.
· Good business writing skills in documentation drafting.
· Well versed in MEM, Intune policy and GPO configuration for browser related configuration including CSP integration with third party browsers.
· Skilled in researching for solutions, understanding and implementing steps documented in Microsoft or third-party browser publishers’ KB articles and guides.
· An independent and dependable team player.

Education:
· Bachelor's degree in computer science / information technology / engineering or similar
· Certification in related technologies, such as Microsoft 365 Certified Endpoint Administrator, is desired.

Job Description:

As an IT Support Specialist, you will be responsible for ensuring the smooth operation of our office computers, providing technical support when needed, and assisting with website and e-commerce management. You will also contribute to the ongoing development of our e-commerce listings and may be required to handle SEO optimization tasks to improve online visibility.

Key Responsibilities:

• Provide technical support for office computers, including troubleshooting hardware and software issues.
• Manage and maintain the company’s WordPress website, ensuring it is secure, up-to-date, and optimized for performance.
• Oversee and update product listings on Shopee, Lazada, and Carousell, ensuring accuracy and compliance with platform guidelines.
• Assist with basic SEO management to optimize website content for search engines.
• Ensure the seamless integration of e-commerce listings with the company website.
• Collaborate with the sales and marketing teams to implement changes or updates as needed.
• Assist with IT infrastructure projects, such as software upgrades or setting up new devices.

Requirements:

• Proven experience in IT support or a similar role.
• Strong knowledge of WordPress and website management.
• Familiarity with e-commerce platforms such as Shopee, Lazada, and Carousell.
• Basic understanding of SEO principles and tools.
• Excellent troubleshooting skills and the ability to work independently.
• Strong organizational and multitasking abilities.
• Basic knowledge of web security best practices.

Preferred Qualifications:

• Experience with e-commerce SEO strategies.
• Experience in managing online stores or product listings.
• Familiarity with WooCommerce or other e-commerce plugins for WordPress.

Responsibilities / Job description

• In-house / On-site service & calibration, maintenance and troubleshooting of portable and fixed instruments such as gas detectors, flow meters, testing machines, control panels etc
• Support projects for remote sensor monitoring and fixed detection systems including customized control / monitoring panels
• Preparation of technical documentation
• Conduct product training / demo / presentations
• Attend a wide variety of job sites such as process plants, factories, marine vessels (occasionally)
• Working at height, confined space occasionally required

Requirements

• Customer oriented, independent with a positive working attitude
• Min. Nitec in Electronics / Mechatronics or equivalent
• Min. 2 yrs experience related to servicing of electronic / electrical instruments / equipment
• Class 3 license
• Remuneration will correspond to relevant experience

We offer:

• Salary that shall commensurate with related experience
• Medical benefits, Bonus, etc

The successful candidate will be given broad exposure across our application groups and will have excellent career advancement opportunities in line with our continued business expansion.

Job Description & Requirements

Role: As an E-commerce and Customer Service Executive, you will be an ambassador for our products, providing exceptional customer service across all fronts - our showroom, WhatsApp channel, phone, social media, and emails. You will also handle e-commerce and operations tasks, demonstrating your ability to multitask and adapt in a fast-paced environment.

Location: Singapore

Key Responsibilities

Ecommerce (User Experience Focus)

1. Website Management: Manage and maintain the company’s ecommerce platform, ensuring a seamless, intuitive, and user-friendly experience.
2. Product Listings: Manage product listings, produce product content, upload images onto our E-commerce website, and ensure all product information and images are accurate and up-to-date.
3. Performance Tracking: Use web analytics tools to track site performance and user engagement, making adjustments as necessary to improve UX. Analyse sales performance vs targets, identify bestsellers, and provide recommendations to improve sales and webstore user experience.
4. Product Launches: Plan and execute key launches and sales.

Customer Service (Operations, Satisfaction, and Retail Servicing Focus)

1. Customer Support: Serve and support customers who visit the studio, providing them with product information and assistance. Handle customer inquiries and complaints across multiple channels including our showroom, WhatsApp, phone, social media, and emails, ensuring high levels of customer satisfaction.
2. Showroom Management: Maintain a well-presented, clean, and organized showroom at all times. Receive and process orders, new stock, replenishments, returns, damages and transfers, as well as all stock-take exercises.
3. Quality Checks: Conduct quality checks and pack new stocks to ensure that they meet our standards and specifications. Investigate defect issues with the designer. Ensure stocks tally online and onsite.

Teamwork

1. Collaboration: Work closely with various teams (such as sales, marketing, and logistics) to ensure a unified approach to customer service and ecommerce operations.
2. Communication: Maintain open lines of communication with team members, sharing insights, and collaborating on problem-solving.
3. Team Development: Participate in team building activities, fostering a positive and collaborative work environment.

General

1. Knowledge Acquisition: Proactively acquire knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication.

Requirements

1. Proven experience in a customer service role, preferably in a retail/showroom environment.
2. Experience handling customer service across multiple channels including WhatsApp, phone, social media, and emails.
3. Strong understanding of e-commerce platforms.
4. Excellent communication and interpersonal skills.
5. Ability to multitask and adapt in a fast-paced environment.
6. Strong problem-solving skills and attention to detail.
7. Passion for our products and brand.

We look forward to receiving applications from candidates who meet these criteria. Please note that only shortlisted candidates will be contacted via email(Please check your Junk mail if you applied for this role). Thank you for your interest in our company.

Brand Ambassador x2pax - Salary up to $4,000 (1-2yrs contract)

Location: Redhill (Brand Car Showroom)

Working hours: 10am-6pm (5 days week including weekends) [Rotating shift]

Responsibilities:

• Greeting customers upon arrival and offering refreshments or assistance.
• Station at the reception desk, point where sales journey start.
• Leading customers to meet with sales representatives.
• Maintaining a presentable showroom, ensuring that customer areas are clean and welcoming.
• Assisting in promotional events or activities related to customer experience.
• Problem Solving

Additional information:

• OT will be notified beforehand
• Uniform will be supplied
• Fluent English & Mandarin
• Looks professional/presentable
• Min. Diploma

Contact Sherry @ 9678 1476 or email your resume to [email protected]

Roles & Responsibilities

Main Duties and Responsibilities

We are seeking a skilled Technician to perform service and maintenance for our clients.

Key Responsibilities

• Conduct preventive maintenance on security equipment and systems to minimize downtime.
• Respond to service calls when client requires for assistance.
• Troubleshoot and repair issues faced by security system.
• Maintain accurate records of maintenance / service work performed, including reports on repairs and replacements using our platform.
• Able to plan service activities when assigned.
• Ensure compliance with safety regulations policies.

Job Requirements

• Diploma, Higher NITEC or NITEC in Electrical or an equivalent professional certificate
• Minimum 2 years of similar experience, preferably in the security industry.
• Fresh grads are welcome to apply.
• Able to work and coordinate with clients and contractors in all work-related activities.
• Good communication and organizational and skills.
• Able to commit to after office hours duties when required and/or shift work.
• Class 2A / 2B / 2 / 3 / 3A licence with transport are good advantage
• Singaporean / Singapore PR / Malaysian are welcome
• Onboarding training will be provided

• Diploma / Nitec / ITE in Information Technology or its equivalent
• Fresh graduates are welcome to apply
• Serve as the first point of contact for Client end users seeking technical assistance over phone, email, MS team and ticketing system and updating all cases reported into the Client ticketing system.
• Configure, install, support, and maintain IT hardware and software – PCs, laptops, and mobile devices, printer/copiers. Windows operating systems, applications software.
• Support Meeting Room Tablet, Projector, Telephone, Cabling and Audio Video (AV) System.
• Record events and problems and resolutions in Client ticketing system.
• Coordinate with Client IT Department to plan and implement software upgrade and OS installation or hardware tech refresh on PCs, laptop, and mobile devices.
• Day to day management of the helpdesk – dealing with cases from inception to competition
• Required to monitor and update Client IT Asset Management System
• Required to attend Client end-users within Client premises.
• Client IT Environment require support is inclusive of: -
  • Install and troubleshoot Windows & No Windows Applications
  • Account Administration
  • End User Support
  • Setup / Troubleshoot Laptop / Desktop / Printing / Meeting Room facilities /Video Conference System
  • Multi-purpose hall Sound System
  • PC inventories & Bi-monthly stock take
  • Skype / MS Team Voice
  • Software Management: Endpoint Central / Intune
  • Microsoft Defender
  • VPN Solution
  • In-house escalation to Level 2/3 Support. Hardware Tech Refresh – Windows 11 Migration, Autopilot implementation

Job Description:

Tetsuyu Healthcare Holdings is seeking a motivated and customer-centric Software System Customer Support Executive (CSE) to join our team. This role focuses on providing high-quality customer support for our care management solutions, including CARES, CARES4CAREGIVERS, CARES4WOUNDS, and CARES4ME. The ideal candidate will work closely with clients, technical teams, and support resources to ensure efficient and effective resolution of software-related queries.

Key Responsibilities:

• Client Support & Issue Resolution:
  • Respond to customer queries and concerns regarding Tetsuyu’s software solutions through various channels (email, phone, chat).
  • Utilize the system support chatbot to provide accurate answers to client questions.
  • Investigate and troubleshoot client-reported issues and escalate to the development team when necessary.
  • Ensure timely responses and follow-up on customer queries until resolution.
• Collaboration with Development Team:
  • Liaise with the development team to prioritize and resolve issues based on severity and impact.
  • Communicate detailed information on bug fixes, patches, and software releases to clients.
• System Knowledge Database Management:
  • Perform periodic updates to the system support knowledge base, ensuring that all information is accurate and current.
  • Collaborate with the development team to ensure that updated manuals, troubleshooting guides, and feature documentation are available for both internal and external use.
• Software Releases and Patches:
  • Notify clients regarding regular and ad-hoc software updates, including new feature releases, patches, and bug fixes.
  • Ensure proper communication of any known issues and workarounds to clients as part of the release process.
• Customer Training:
  • Provide training to customers on how to use new features or modules introduced in CARES, CARES4CAREGIVERS, CARES4WOUNDS, and CARES4ME.
  • Update and maintain user manuals, training materials, and documentation as needed.

Requirements:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Healthcare IT, or a related field.
• 1 to 2 years experience in customer support or help desk role, preferably with software systems. Fresh grads with potential will also be considered.
• Understanding of healthcare-related software is an advantage.
• Excellent communication skills with the ability to translate technical information into user-friendly language.
• Problem-solving mindset with strong analytical skills to investigate and resolve technical issues.
• Ability to work collaboratively with cross-functional teams, including developers and product managers.
• Proficient with customer support tools, software ticketing systems, and chatbots.

Preferred Skills:

• Experience with healthcare management systems or care-related software products.
• Prior experience or interest in working with chatbots or AI-driven customer support tools.
• Exposure to software development life cycle (SDLC) and bug tracking systems.

Why Join Us?

• Be part of a team working to transform care management with cutting-edge technology.
• Gain exposure to various facets of healthcare software support and development.
• Opportunities for professional growth and development in a fast-paced and dynamic environment.

If you're passionate about customer support and healthcare technology, we'd love to hear from you! Apply now to join Tetsuyu and make a meaningful impact on the lives of caregivers and healthcare providers through innovative software solutions.

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
• Generating sign ins for new hires during the onboarding process
• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analysing data to diagnose problems with computer systems
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed
• Enable faster and smarter business processes and employee productivity
• Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace
• Train employees in using software and hardware, and provide technical support when needed

Job Overview:

We are seeking a detail-oriented and computer-savvy Procurement Executive to join our team. The successful candidate will play a critical role in managing procurement tasks, including communicating with suppliers, handling orders, and managing logistics for our lighting products. The ideal candidate should have strong language skills in both English and Mandarin, with an ability to effectively collaborate across cultures.

Key Responsibilities:

• Communicate with suppliers in Europe and China to make purchases and negotiate terms.

• Review and verify proforma invoices to ensure accuracy and compliance with company guidelines.

• Coordinate with the sales team to provide product information and clarifications on orders.

• Obtain shipping quotes and coordinate shipping arrangements for orders.

• Track and follow up on shipments to ensure timely delivery and resolve any logistics issues.

• Assist in maintaining an organized and up-to-date record of all orders, invoices, and shipping details.

• Collaborate with the logistics and sales teams to support product inventory management.

Qualifications and Skills:

• Strong command of both English and Mandarin (written and verbal).

• Proficient in using computers, including MS Office.

• Excellent attention to detail and organizational skills.

• Strong communication and negotiation skills.

• Ability to manage multiple tasks and deadlines efficiently.

• Prior experience in procurement, purchasing, or logistics (preferred but not required).

Job Descriptions:

- Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.

- Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.

- Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.

- Enter details of all the interactions accurately in the designated interaction management system.

- Maintain good soft skills throughout their interactions with Ptcp or MoP

Follow up on cases that have been forwarded to POCs/external stakeholders and ensure that resolution is being provided to MoP.

Job Requirements:

- Good communication skills in English

- Proficiency in other languages/dialects may be required depending on programme requirements

- Proficient in Microsoft Office applications

- Ability to work shifts/weekends and public holidays when required

- Ability to handle difficult interactions in a professional manner

About

ONE Intervention empowers children with diverse needs to excel. Our award-winning centre caters to children with Autism Spectrum Disorder (ASD), ADHD, Dyslexia, Down Syndrome, Speech & Language delays, and more. We take pride in our innovative programs and collaborations with external stakeholders, hosting engaging events that enrich the lives of our students and their families.

Position Overview

We are seeking a dedicated and innovative Curriculum Development Intern to join our team. In this role, you will assist in designing, developing, and enhancing educational programs that foster adventure and discovery for our students. This internship offers a valuable opportunity for students or recent graduates in education, special education, or related fields to gain hands-on experience in curriculum design within a supportive and impactful environment.

Key Responsibilities

1) Collaborate with educators to develop and refine curriculum materials that promote experiential and discovery-based learning.

2) Assist in researching best practices and current trends in special education curriculum design and instructional strategies.

3) Help create lesson plans, learning activities, and assessment tools that align with the needs of diverse learners.

4) Participate in brainstorming sessions to generate innovative ideas for curriculum enhancements and program improvements.

5) Review and evaluate existing curriculum materials, providing recommendations for updates and modifications.

6) Support the implementation of new curriculum initiatives and assist in training staff on program delivery.

7) Gather and analyze feedback from educators, students, and families to inform ongoing curriculum development.

8) Contribute to the creation of resources and materials that support family engagement in the learning process.

Personal Development

1) Strengthen your curriculum design and instructional skills through collaborative projects with experienced educators.

2) Gain insight into the unique challenges and opportunities in special education curriculum development.

3) Enhance your research and analytical skills by exploring effective teaching methods and educational frameworks.

4) Develop a deeper understanding of how a well-designed curriculum can positively impact the lives of children with diverse needs and their families.

Preferred Qualifications

1) A strong interest in curriculum development and a passion for enhancing the educational experiences of children with special needs.

2) Basic understanding of educational principles, learning theories, and instructional design processes.

3) Excellent written and verbal communication skills, with the ability to collaborate effectively with a team.

4) Strong organizational and time management skills to support multiple projects and deadlines.

5) A desire to make a meaningful difference in the lives of students and their families.

We look forward to welcoming you to our innovative and dedicated team!

About

ONE Intervention empowers children with diverse needs to excel. Our award-winning centre caters to children with Autism Spectrum Disorder (ASD), ADHD, Dyslexia, Down Syndrome, Speech & Language delays, and more. We take pride in our innovative programs and collaborations with external stakeholders, hosting engaging events that enrich the lives of our students and their families.

Position Overview:

We are seeking a creative and enthusiastic Content Writer/Copywriter Intern to join our visionary marketing team. In this role, you will have the opportunity to craft engaging narratives and compelling content that highlights our mission and connects with our audience. This internship offers a valuable chance for students or recent graduates passionate about writing and storytelling to gain hands-on experience in content creation within a meaningful, community-driven organization.

Key Responsibilities:

1)Write engaging and informative content for various platforms, including websites, blogs, newsletters, and social media.

2) Collaborate with the marketing team to develop compelling messaging that aligns with the organization's mission and goals.

3) Assist in researching topics relevant to our audience and the special needs community to create relevant content.

4) Edit and proofread written materials to ensure clarity, accuracy, and adherence to branding guidelines.

5) Support the development of marketing campaigns by creating promotional copy and materials.

6) Contribute to brainstorming sessions to generate new ideas for content and storytelling initiatives.

7) Help manage content calendars and ensure timely publication of materials.

Personal Development:

1) Enhance your writing skills through real-world experience in a professional setting.

2) Gain insights into content marketing strategies and their impact on audience engagement.

3) Develop research skills and learn how to craft compelling narratives that resonate with different audiences.

4) Build a professional portfolio showcasing your writing and content creation abilities.

Preferred Qualifications:

1) Strong writing and editing skills with a keen eye for detail.

2) Familiarity with content management systems (CMS) and basic SEO principles is a plus.

3) Ability to adapt writing style to suit different audiences and platforms.

4) Excellent communication skills and the ability to work collaboratively within a team.

5) A passion for supporting children with special needs and contributing to a positive cause.

6) Previous experience in writing (academic or personal projects) is preferred but not mandatory.

We look forward to welcoming you to our dedicated and creative team!

Application Support Engineer

Requirements

Support Analyst

. Responding to customer queries

. Investigate issues and do Root Cause Analysis

. Regular maintenance activities

. Change requests

. Vendor Management for 3rd party applications

- good banking application support experience with Linux, Windows, AIX, MQ, MSSQL, Maria DB, Jboss ,CD ,Tivoli. ISCD hardening, NVA

Job profile

As an Executive, Customer Success (Operations), you will be a member of our Customer Success Network Operations in Singapore. This department is responsible for all incident management activities. Our Executive, Customer Success (Operations) therefore take full ownership of a pending technical issue until resolved. Your primary tasks and responsibilities will be to:

· Responsible for network monitoring and fault management.

· Proactively investigate alerts and fault reports, effectively communicating with customers on matters related to incoming incidents.

· Analyse incoming incidents and proactively coordinate and drive the repair and escalation process with external providers to promptly resolve issues.

· Conscientiously register details in fault tickets.

· Manage technical escalations and resolutions between Customers and external providers.

· Manage the entire resolution process and provide customers with good assurance on the resolution of incidents.

· Ensure SLAs to customers and internal service targets are met.

· Prepare regular reports on incident management.

· Knowledge share and train other team members as required.

· Join project team meetings as necessary.

· Be a change advocate by suggesting where and how improvement to relevant workflows can be made.

Your Profile

· Completed relevant education (Telecommunications is preferred)

· Minimal of 2 years of relevant work experience.

· General knowledge of:

· Access networking technologies (xDSL, Leased Line, wireless, satellite)

· Routers/Firewalls/Switches/SDWAN Box and any other Network equipment (primarily Cisco)

· VPN solutions (public based on IPsec/SSL or private based on MPLS)

· Knowledge of SDWAN

· Network Management Systems / tools (SolarWinds ORION)

· English proficiency is a must; a second language is beneficial.

· Ability to perform shift-work.

· Intermediate knowledge level on Microsoft Office (especially Excel).

· Analytical skills and a strong communicator.

· Creative and being able to think of the box.

· Team player and no 9-to-5 mentality.

· Having the following certifications is advantageous:

· Cisco Certified Network Associate (CCNA)

· ITIL Foundation V3 or above

· Certified SolarWinds Professional

Our offer

Depending on your experience, Netsentia offers a competitive remuneration package. Most importantly, Netsentia offers a dynamic and fast-growing working environment which offers excellent career opportunities.

About

ONE Intervention empowers children with diverse needs to excel. Our award-winning centre caters to children with Autism Spectrum Disorder (ASD), ADHD, Dyslexia, Down Syndrome, Speech & Language delays, and more. We take pride in our innovative programs and collaborations with external stakeholders, hosting engaging events that enrich the lives of our students and their families.

Position Overview:

We are seeking a creative and detail-oriented Graphic Design Intern to join our visionary marketing team. In this pivotal role, you will assist in developing visually compelling marketing materials that resonate with our audience and support our mission. This internship offers an excellent opportunity for students or recent graduates in graphic design, visual communication, or a related field to gain hands-on experience in a supportive, community-driven environment.

Key Responsibilities:

1) Create visually appealing designs for marketing materials, including brochures, posters, flyers, and social media content.

2) Assist in the development of digital assets, such as banners, website visuals, and email templates.

3) Collaborate with the marketing team to ensure design consistency across all branding and promotional materials.

4) Contribute to brainstorming sessions for creative ideas in campaigns and events.

5) Help design presentations, infographics, and visual materials that communicate complex ideas effectively.

6) Ensure all designs adhere to the organization’s branding guidelines and mission.

7) Assist with photo editing, retouching, and enhancing visuals for promotional use.

8) Support the development of templates and design systems for more efficient workflows.

Personal Development:

1) Strengthen your graphic design skills by working on diverse creative projects.

2) Gain experience in creating designs for both print and digital platforms.

3) Learn to balance creativity with brand consistency in real-world marketing settings.

4) Develop collaboration skills by working closely with the marketing and partnership teams.

5) Build a professional portfolio showcasing impactful community-driven projects.

Preferred Qualifications:

1) Basic proficiency in design software such as Adobe Photoshop, Illustrator, InDesign, or Canva.

2) Strong creative and visual design skills with attention to detail.

3) Familiarity with typography, color theory, and layout design principles.

4) Excellent communication skills and the ability to work independently or in a team.

5) A portfolio demonstrating creativity and a variety of design styles (academic or personal projects are acceptable).

6) Passion for creating designs that support children with special needs and contribute to a positive cause.

We look forward to welcoming you to our dedicated and creative team!

About the Organisation:

ONE Intervention Centre is a developmental school dedicated to empowering children with Autism Spectrum Disorder (ASD), ADHD, Dyslexia, Down Syndrome, and other developmental needs. We offer personalized and innovative education that helps each child discover their potential in a supportive, adventure-driven environment.

Position Overview:

We are seeking a dedicated and passionate Special Needs Teacher to join our team. This role involves leading, designing, and implementing individualized learning plans for students with special needs. The ideal candidate will have a strong understanding of various developmental challenges and be driven by a desire to see children grow and thrive both academically and socially.

Key Responsibilities:

1. Develop Individualized Education Plans (IEPs): Tailor educational programs that address the unique needs of each student, incorporating academic, social, and life skills development.
2. Engaging Lesson Delivery: Lead dynamic, adventure-driven lessons that foster exploration, creativity, and discovery for children with diverse developmental needs.
3. Behavioural Support: Implement positive behavioral strategies and interventions to support the emotional and social development of students, ensuring their progress in alignment with their individual goals.
4. Collaborate with Support Teams: Work closely with teaching assistants, therapists, and other educational staff to ensure a holistic approach to each student’s development.
5. Parental Involvement: Communicate regularly with parents or caregivers about their child’s progress, providing insights on how the development of new skills and behaviors can improve the family’s overall quality of life.
6. Track and Assess Progress: Regularly evaluate each student’s academic and behavioral progress, adjusting teaching strategies as needed to meet individual goals.
7. Create a Safe and Supportive Environment: Foster an inclusive classroom setting that promotes the well-being and engagement of all students, allowing them to explore their abilities in a safe space.
8. Engage in Continuous Learning: Stay updated on the latest research, strategies, and best practices in special education and developmental needs to provide the highest quality education for students.

Personal Development:

1. Build your expertise in creating and implementing Individualized Education Plans (IEPs) and personalized interventions.
2. Improve your skills in adaptive teaching, classroom management, and behavioral interventions.
3. Be part of a team that values creativity, innovation, and the adventure of helping children explore and discover their potential.

Qualifications:

1. Bachelor’s degree in Special Education or a related field (required).
2. Certification or experience in teaching children with developmental needs such as ASD, ADHD, or dyslexia.
3. Strong understanding of special education principles, teaching methods, and developmental psychology.
4. Excellent communication skills, with a proven ability to collaborate with support staff and engage with parents.
5. Patience, creativity, and passion for helping children grow in all areas of their lives.

This role is ideal for an experienced educator with a heart for special education and a desire to create meaningful, long-lasting impacts in both the lives of children and their families.

Looking for Dental Clinic Receptionist

Responsibilities

• To carry out important reception duties such as patient registration, appointment scheduling and payment collection
• Greeting all visitors
• Telephone etiquette
• Proficient in using computers and in Word / Excel applications.
• Handling queries and complaints via phone, email and general correspondence
• Scheduling of appointments
• Maintenance of the general cleanliness of the clinic
• Answering patient inquiries
• Financial counselling
• Ad-hoc duties given by dentist

Requirements

• Candidates with relevant experience preferred
• Good communication and interpersonal skills
• Team player
• Computer skills
• Must be able to work nights and weekends based on clinic roster

About

ONE Intervention empowers children with diverse needs to excel. Our award-winning centre caters to children with Autism Spectrum Disorder (ASD), ADHD, Dyslexia, Down Syndrome, Speech & Language delays, and more. We take pride in our innovative programs and collaborations with external stakeholders, hosting engaging events that enrich the lives of our students and their families.

Position Overview

We are seeking a skilled and compassionate Locum ABA Therapist to join our dedicated team. In this role, you will implement Applied Behavior Analysis (ABA) techniques and interventions to support children with diverse behavioural and developmental needs. This position provides an opportunity to make a significant impact in a supportive and collaborative environment.

Key Responsibilities

1) Conduct functional assessments to identify the behavioural needs of each child and develop individualized ABA intervention plans.

2) Implement evidence-based ABA strategies to promote positive behaviour changes and skill acquisition across various settings.

3) Collect and analyze data to monitor progress and effectiveness of interventions, adjusting strategies as necessary.

4) Collaborate closely with families, caregivers, and multidisciplinary team members to provide training and support in implementing ABA techniques at home and in community settings.

5) Lead group therapy sessions focusing on social skills, communication, and self-regulation using ABA principles.

6) Provide guidance and support to classroom staff on effective behaviour management techniques and strategies.

7) Maintain detailed and accurate records of therapy sessions, progress notes, and treatment plans.

8) Stay current with developments in ABA practices and contribute to the continuous improvement of therapeutic services offered at the Centre.

Preferred Qualifications

1) A degree in Psychology, Special Education, or a related field, with relevant certification in Applied Behavior Analysis (e.g., BCBA or BCaBA).

2) Proven experience working with children with Autism Spectrum Disorder and other developmental challenges.

3) Strong understanding of ABA principles and techniques, with the ability to apply them effectively in real-world settings.

4) Excellent communication and interpersonal skills, with a strong ability to engage and motivate children and their families.

5) Ability to work collaboratively within a multidisciplinary team and adapt to varying therapeutic environments.

6) A passion for enhancing the lives of children and their families through evidence-based behavioural interventions.

Join our dynamic team and contribute to empowering children to thrive through positive behavioural change!

Job Descriptions:

• Your main scope as a team leader would be that of training. Train CCS based on the provided resources. Prepare competency quiz, test, and check-ins to ensure that CCS are provided with accurate information.
• Manage the performance and service quality of the CCS.
• Ensure that all CCS under TL’s supervision is well trained and ensure that CCS are providing accurate and timely responses.
• Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up.
• Performs quality audit checks on the CCS handling the programme. Audit checks should include account access, soft skills, knowledge management and resolving MoP’s queries in accordance with the provided resources.
• Take ownership of team results, understand developmental needs, and provide support to the team.
• Work with respective stakeholders to ensure that all information is being cascaded accurately.
• Monitor the arrival pattern and highlight to the client in the event of any increase in queries.
• Conduct regular audits to ensure the quality of CCS appointed for the programme.
• Support and guide the CCS in their proficiency and knowledge of the programme.
• Provide assistance to CCS for complex cases and to communicate with the Ptcp/MoP whenever necessary.
• Provide feedback and recommendations on service delivery to the client.

Requirements:

• Ability to train the CSO on systems and programme-related information
• Self-driven with excellent interpersonal and communication skills
• Good communication skills in English
• Proficiency in other languages/dialects may be required depending on programme requirements
• Proficient in Microsoft Excel applications
• Ability to take the initiative, work independently, and accomplish tasks with minimal supervision
• Ability to work beyond operational hours, if and when required
• Ability to handle difficult interactions in a professional manner
• Possess Diploma qualification or above
• At least 2 years of relevant supervisory experience in contact centre, customer support and customer service functions