Total 391 Customer Service job vacancies in Gateway West, Central Singapore

The Customer Engagement Manager is responsible for owning the international franchisee relationship and recommending tactics and products to improve overall performance and profitability as it relates to a master franchisee’s technology profile. They are expected to build healthy relationships with international master franchisees, analyze, consult, educate, and propose solutions for technical implementations. The Manager will oversee a team of technical consults and be the main point of contact for all technical implementations and monitor any issues or concerns. They are responsible for developing customer service strategies, partnering with technical delivery managers for successful rollouts, and overseeing the resolution for any concerns or issues.

RESPONSIBLITIES

Manage a Portfolio of International Master Franchisees and Consult on Technology Solutions  

• Manage relationships with international master franchisees to assess their current needs and recommend solutions and new technology products that increases productivity and profitability of their business.
• Facilitate quarterly international master franchise meetings with DPZ leadership, sales engineers, and technical consultants to review technology business; set objectives and identify shortfalls in customer engagement.
• Proactively lead and drive discussion with markets and DPZ teams, follow up on action items and ensure they are successfully executed.
• Lead and develop proposals for new opportunities and negotiate contracts.
• Be a champion for our international franchisee’s success and advocate for them so they can achieve their business objectives and goals.

Analyze Business Opportunities and Propose Recommendations

• Lead the education of international franchisees about the value, benefits, and features to implement to solve business critical problems.
• Conduct quarterly business reviews and identify areas of opportunities.
• Assess against KPIs and metrics that drive increased profitability and recommend technology solutions that focus on growth
• Analyze existing customer engagement process and execute it successfully for international master franchise.
• Analyze market gaps to find opportunities for growth in specific markets.
• Partner with sales engineers and technical consultants to gather requirements, scope and present implementation plans to the customers

Monitor Implementation of Solutions, Mitigate Risk or Issues and Oversee Customer Feedback Program

• Manage all aspects of projects, including delivery, communication, and successful rollout and partner with cross-functional teams on execution.
• Act as Domino’s store technology expert and provide support to international stores
• Manage and implement standard process and tools to be used consistently for managing customer projects simultaneously.
• Ensure compliance adheres to the terms and conditions listed in franchisee contracts.
• Partner with international master franchisees and collect regular feedback, build action plans and coordinate with teams to resolve any complaints.
• Collaborate in developing a best-in-class customer success and feedback program and implement with our international master franchise and internal teams

Provide excellent customer service.

•             Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

•             Support on desktops, notebooks, printers, scanners hardware components.

•             Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

•             Installation of Apple IPad software’s.

•             Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

•             Printer Maintenance.

•             Take on and resolve complex calls or tasks the other engineers could not resolve.

•             Responsible for learning and working independently.

•             Responsible for providing excellent support and timely service

•             At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.

•             Good attitude.

•             Willing to learn and work in a team.

•             Strong problem-solving skills.

•             Excellent client-facing skills.

•             Professional presence and excellent communication skills.

•             Hardware Skill – Desktop, Laptop, Printer and Scanner

•             · Windows OS (Must know Windows 10)

•             Provide excellent customer service.

•             Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

•             Support on desktops, notebooks, printers, scanners hardware components.

•             Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

•             Installation of Apple IPad software’s.

•             Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

•             Printer Maintenance.

•             Take on and resolve complex calls or tasks the other engineers could not resolve.

•             Responsible for learning and working independently.

•             Responsible for providing excellent support and timely service

•             At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.

•             Good attitude.

•             Willing to learn and work in a team.

•             Strong problem-solving skills.

•             Excellent client-facing skills.

•             Professional presence and excellent communication skills.

•             Hardware Skill – Desktop, Laptop, Printer and Scanner

•             · Windows OS (Must know Windows 10)

• Replace floor mats & install air fresheners at customers' locations
• To exchange and collect sanitary bin
• Follow all directions given by the Service Supervisor
• Ensure that company equipment remains in good and functional condition
• Maintain a positive and professional attitude when interacting with customers

• No work experience required as training will be provided
• Service technician with installation experience are welcome to apply
• Class 3 Driving license is required
• Must be willing to do outdoor job
• Service-oriented
• Mature candidates are welcome to apply

• Company vehicle and petrol card provided when allocated vehicle to drive for work
• Training provided
• Yearly performance review
• We provide 16 days of annual leave, AWS, medical and dental benefits, along with insurance coverage to our employees

This role in University Wellbeing Office (UWO) provides leadership in the provision of professional counselling services and psychological services in NTU to support and promote the psychological wellbeing of the OneNTU community (comprising about 33,000 students and over 7,500 employees). It leads a team of professional counsellors and psychologists and ensures that the wellbeing needs of NTU and service users are effectively met. Through the campus community approach, the role also synergizes and manages the all-round care and support efforts in collaboration with relevant stakeholders.  

As a key leader in the University Wellbeing Office (UWO), this role provides strategic support and professional inputs that contribute towards NTU’s overall wellbeing vision, strategy and agenda.

Responsibilities:

• Lead and manage the University Counselling Centre (UCC) in its provision of professional counselling and psychological services to ensure the wellbeing needs of NTU’s community are effectively met.

• Strategise and synergise UCC services with the overall university wellbeing vision, strategy and agenda.

• Manage the administration and daily operations of UCC to ensure its effectiveness and efficiency.

• Develop and review policies, procedures, processes and guidelines to ensure UCC’s optimal functioning.

• Manage all centre data effectively and provide management reports required internal or externally such as from MOE.

• Provide clinical supervision, guidance and development to the UCC professional team to continuously enhance the centre’s competencies and quality of service.

• Ensure UCC is at the forefront of clinical services and practices as well as centre management, such as through conceptualization of new services/programmes and/or through engagement/collaborations with internal/external stakeholders/partners or other IHLs.

• Provide consultations to internal and external stakeholders to facilitate case management.

• Support the development and implementation of wellbeing strategies at NTU and the University Wellbeing Office.

Requirements:

• Graduate qualification in counselling, counselling psychology or clinical psychology.

• Registered counsellor with the Singapore Association for Counselling (SAC) or a Registered psychologist with the Singapore Psychological Society (SPS).

• More than 18 years of professional counselling experience.

• More than 14 years of experience in clinical supervision and a registered clinical supervisor.

• More than 10 years of experience in managing a counselling-related centre or in managing a counselling related programme/service.

• Experience in education setting as well as working with youths highly advantageous.

• Proven leadership with good coaching skills and demonstrated ability to lead a team to achieve desired results.

• Strong centre operational and administration abilities, detailed in process analysis and analysing situations to solve or pre-empt problems.

• Excellent team player with proven communication and interpersonal skills across organizational hierarchy.

• Passionate in nurturing and developing team members.

• Has experience in psychological critical incident management and intervention.

• Has experience in working with SEN youths.

• Possess professional values that are in line with the Code of Ethics of SAC or SPS.

• Proficient in professional counselling approaches and tools to help clients with diverse issues and conditions, including case conceptualisation and assessment.

• Competent in case management and critical incident management.

• Personal motivation, initiative and team spirit in the effective implementation of policies, protocols and plans.

• Proficient with data management and management reporting.

• Proficient with Microsoft 365 and technological tools and information systems relevant in a university setting.

The Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community.

OIKLS seeks a service-oriented, innovative and enthusiastic Assistant Manager to support the team in conceptualizing and executing process improvements projects, manage change communication, and develop and uphold and service excellence standards. The successful applicant will work with different stakeholders across the University in innovation-driven projects with a focus on service excellence.

Responsibilities

• Oversee service quality standard at Service Desks, main phone line and online Central Enquiry Management system.
• Manage the implementation of newly introduced library operations improvement initiatives at the seven libraries.
• Develop and execute change communication plans for new services.
• Manage the development of publicity materials and events to implement service excellence initiatives to stakeholders.
• Perform data analytics and provide reports on user feedback on the impact of services at the libraries and recommendations on enhancements for an improved user experience.
• Review and assess user feedback, identify areas of concern and track impact of service improvement initiatives.
• Manage and train a team of executive staff and student assistants on new processes for service excellence initiatives.

Requirements

• A recognized degree in any discipline.
• At least 3 years of experience in library related work.
• Experience in operations, customer service or communications role in academic libraries or large libraries.
• Experience in executing innovation-driven or process improvements projects.
• Experience in developing communication plans or stakeholder management in education industry.
• Service-oriented mindset with focus on customer service.
• Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
• Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
• Experience in Project Management experience will be an advantage.
• Able to work independently and collaboratively in a team.
• Able to adapt and thrive in rapidly changing, complex and ambiguous environments.

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The Assistant Manager, as a member of NTU Shared Services (NSS) IT Team, is responsible for overseeing Service Desk operations, leading initiatives to enhance and optimize Access Control requests to ensure exceptional service delivery. The candidate shall understand service fulfillment process and identify opportunities for improvements through process re-design, automation development or system improvements. While ensuring the smooth operations of Service Desk activities.

The Assistant Manager is also responsible for reviewing and managing IT Service Desk services Service Level Agreements (SLA), working closely with Level 2 support teams to re-design service fulfilment processes, perform issue resolution and suggest improvements to be able to adhere to the set SLA.

The ideal candidate should possess strong leadership skills, excellent problem-solving abilities, good analytical skill and experience in process improvements, automation development and a passion for delivering outstanding customer experiences.

Candidates with no working experience in automation development but able to demonstrate accomplished projects in this field are welcome to apply.

Responsibilities:

• Collaborate closely with stakeholders and analyse inputs from customer satisfaction survey results

• Identify improvement opportunities through process re-design, automation development or system improvements.

• Ensure timely and accurate provisioning and deprovisioning of user access

• Perform regular access reviews and audits to ensure compliance with security policies

• Ensure documentation on access control procedures, work instructions and configurations are accurately maintained

• Review and manage IT Service Desk services Service Level Agreements.

• Handle customer’s feedback and ensure prompt and effective resolution

• Lead and manage Service Desk Agent to ensure optimal performance

Requirements:

• Degree in Computer Science, Information Technology, Software Engineering with minimum 3 years of relevant experience in operation management of contact center / service desk

• Hands-on experience on End-user Computing, Active Directory, Office365, Exchange Admin Centre

• Experience in low-code platform e.g. UiPath, Outsystems, Power Query

• Good interpersonal, communication, and organization skills

• Analytical and problem-solving skills with the ability to work autonomously

• Preferably ITIL Certified, knowledge of ServiceNow, APIs, data integration and transformation and programming experience

The Fund Accounting Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees, leading a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to ensure the seamless delivery of activities associated with Net Asset Valuations (NAVs).

Responsibilities:

• Manage a team of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as support mechanism for achievement including SMART goal setting
• Calculate daily and periodic NAVs for fund and dissemination of the associated unit prices to facilitate investor dealing in accordance with all local regulations, accepted accounting values, and local tax requirements, as well as produce full set of audited annual financial accounts and unaudited semiannual accounts for each regulated entity
• Complete regulatory reporting and associated client reporting requirements covering all aspects of the funds valuation, portfolio, expenses, and transaction volumes ensuring a variety of standard and client/regulatory formats
• Assist the section manager of a team of Fund Accountants who are responsible for a broad spectrum of financial and accounting matters affecting clients
• Identify and implement corrective action plans across teams while analyzing and assessing business risk
• Serve as primary point of escalation for internal/external staff queries, and develop/manage process, productivity, and quality standards
• Create, develop, and maintain business relationships, identify and implement service, system, and process enhancements, lead and evaluate system testing, and train staff on new technology enhancements
• Support development and achievement of strategic goals and annual performance/compensation cycle as well as implement methods to reduce expenses, recommend enhancements, and justify benefits
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of relevant experience
• Chartered Accountant/CFA/MBA
• Experience in accounting or related field
• Knowledge of funds services and its process
• Knowledge of relevant technical systems
• Previous supervisory experience
• Demonstrated leadership and project management skills
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated Subject Matter Expert (SME) knowledge in related area

Education:

• Bachelor’s degree/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Service Manager provides leadership and oversight of the Service Department. They also work closely with the Country Manager and Sales team to promote and grow RSS market share, sales and profitability. The candidate has management responsibility for the back-office operations staff, workshop facilities and Field Service Engineers.

• Rotork Site Service (RSS) Financial responsibility inclusive of reporting accuracy, forecasting, utilization, profit and loss, and business planning
• Achievement of budgeted / forecasted growth targets
• Promote a solutions-oriented mindset (beyond product) throughout Rotork and with clients, and expand on current capabilities to deliver valued services which will differentiate RSS from the competition. i.e. any brand repair, network integration, subcontracting, asset management, etc
• Develop subordinates for current and future RSS needs and to support the development beyond the current skillset
• Lead, manage and motivate the team through performance reviews, to ensure maximum accuracy, efficiency and utility within the territory
• Manage projects within the Service Department, including the workshop and retrofit areas, using the Company’s processes and procedures to meet turnover, cost, profit and agreed budget goals
• Function as an integral part of the site management team reporting into the Country Manager
• Work to develop improved methodology, processes and shared best practices
• Ensure that departmental resources are properly planned and coordinated and that customer needs are met as time and cost effectively as possible. This includes ensuring the timely arrival of materials required to perform service work
• Drives utilization to meet corporate expectations while controlling overtime
• Ensures sales opportunities are handled timely and properly to assist the sales team in order conversion for project or day-to-day service work
• Utilizes local and corporate KPIs and metrics to drive performance and meet the goals
• Performs initial reviews of customer service contracts, master service agreements, etc. for compliance with our terms and conditions
• Ensures that the service team comply with all Rotork health and safety policies and procedures together with the applicable legislation in addition to the adherence to health and safety policies and procedures applicable at customer sites
   

• Act as front-liners giving excellent customer service at all times
• Fulfilling customer contractual appointments as main KPI
• Handling inbound calls and making outbound calls to our existing pool of customers (attend to customer queries & schedule appointments)
• Handling and planning of daily schedule for existing team of technicians
• Providing operational support to the technicians
• Application of permit to work for technicians
• Preparing of schedule letters to customer
• Raising of credit notes for any missed services
• Doing of posting and compilation of reports

• Diploma in any discipline or higher
• Experience in a call centre will be an added advantage
• Familiarity or experience with Customer Service preferred
• Possess good communications skills
• Effectively bilingual in English and another language (Spoken & Written)

• 5 days work week - 8.30am to 5.45pm
• Near Tai Seng MRT
• Performance review every year
• We offer 16 days Annual Leave, AWS , Medical, Dental benefits and insurance coverage

• Provide a high-level of support to our partners restaurants
• Understand the partner lifecycle and how the three verticals work together 
• Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region
• Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value
• Maintain an expert level understanding of our product and service to clearly communicate the value
• Have a commercially minded approach to nurturing our partner base
• Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product
• Be the voice of our partners to provide internal feedback on how we can improve 

Due to our continued success in onboarding new clients onto our innovative wealth management ecosystem, we are expanding and looking for an Application Support manager in Singapore.

As an Application Support Manager, you'll lead the technical integration of our software/ products in our client’s environment. Working closely with the client's technical teams and project managers, you will drive the integration of our product onto our client’s infrastructure (cloud and on-premise) and the technical support for Software and System upgrades.

What skills you'll need as an Application Support Manager:

• Support the client in the implementation of the necessary infrastructure
• Manage and configure application releases (deployments and upgrades) or guide the customer to do so
• Configure the application according to the requirements provided by the Project Manager or the client / Assist client application management teams in the application setup
• Participate in the technical discussions with the client on infrastructure changes and upgrades
• Interpret error logs and identify corrective actions to be taken / or support the client in this task.
• If necessary, liaise with the Evooq product development teams

Responsiblities:

• Assist in managing incoming leads and inquiries, ensuring prompt response and proper routing to the appropriate sales representatives.
• Provide administrative assistance to the sales team, including data entry, scheduling meetings, maintaining calendars, and preparing sales-related documentation.
• Assist in creating and formatting maintenance proposals, including assembling necessary documentation, cost estimates, and service details.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and project details using CRM software or other tools.
• Liaise with clients to schedule appointments, gather information, and relay important details between clients and the sales team.
• Conduct follow-up calls or emails to gather feedback, answer queries, and ensure client satisfaction after proposal submissions or sales interactions.
• Generate regular sales reports, performance metrics, and activity summaries for the sales team and management.
• Work closely with internal departments such as engineering, operations, and finance to coordinate project handovers, invoicing, and other operational aspects.
• Develop a basic understanding of ACMV systems and maintenance processes to facilitate effective communication with clients and internal teams.
• Assist the sales team with various ad hoc tasks, such as market research, competitor analysis, and preparing materials for client presentations.
   

Requirements:

• Diploma or equivalent in Engineering such as Mechanical or Electrical
• Previous experience in an administrative or sales support role is preferrer
•  Experience in the HVAC or maintenance industry is advantageous.
• Able to perform technical calculation (heat load, cold load), onsite visitation, selection.
• Excellent written and verbal communication skills for effective interaction with clients and internal teams.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

The Service Management team is a crucial component of the Visa Payments Limited’s support model tasked with maintaining and developing robust and lasting relationship with our Key Accounts. As their client’s advocate, Service Managers understand their client’s business/business processes in detail and use the tools at their disposal to remove obstacles, deliver improvements and enhance the experience of being an Visa Payments Limited customer, ensuring their service needs are met and agreed service levels achieved.

You will be assigned a number of APAC Platinum clients to manage directly as their Service Manager.  You will take a holistic look at service across all Visa Payments Limited functions/platforms, measure and review service performance and either through direct or collaborative action, deliver improvements.

You will work with your account management counterpart to maintain and grow the service and commercial relationship.

What we expect of you, day to day.

• You will be the Subject Matter Expert (SME) on how your assigned clients use Visa Payments Limited
• You will promote a culture of service excellence and ‘best in class’ through leading by example
• You will streamline processes to improve efficiency, automation and scalability
• You will keep abreast of forthcoming system changes, releases, route changes, client launches, documentation changes and support your client through transitions
• You will be your client’s advocate within Visa Payments Limited and sponsor / champion product and service change
• You will be available to your clients as an escalation point (during business hours) should BAU processes fail to deliver the expected results
• You will host regular service reviews with your clients & monitor service performance and any applicable SLAs
• You will manage a continuous Service Improvement Register for each of your accounts
• You will perform deep dive analysis and identify opportunities to optimise your client’s use of the service and promote service best practice both internally and to your clients
• On a rota basis, assume the role of Major Incident Manager in line with the Incident Management policy (training will be provided)
• You will produce and maintain a suite of service documentation and reports
• You will build a strong and collaborative relationship with your Account Management counterpart