Total 7,749 Customer Service job vacancies in NO 3 CHANGI BUSINESS PARK CRESCENT CHANGI BUSINESS PARK SINGAPORE

Accountabilities, responsibilities, and main duties:

• Acquire a strong working knowledge of the organisation’s programmes, services, and processes.
• Ability to deliver a professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure a seamless client experience.
• Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate:

• Possesses at least a Diploma/Advanced/Higher/Graduate Diploma in any field.
• Expected to work shift hours and on weekends (3 weekdays and 2 weekends).
• Ability to liaise with English & Chinese speaking clients is essential.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality industry are most preferred.
• Able to work in a fast-paced environment.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Equipped with good mediation and persuasive skills.
• Positive, extroverted and outgoing personality.
• Outgoing personality with a professional disposition.

Singlife is a leading homegrown financial services company offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

First announced in September 2020 and valued at S$3.2 billion, the merger of Aviva Singapore and Singlife was the largest insurance deal in Singapore then and created one of the largest homegrown financial services companies in the republic.

Key Responsibilities:

• Conduct thorough due diligence on new and existing accounts, and clients to ensure compliance with regulatory requirements and internal policies
• Analyze and verify client information, documentation and financial transactions
• Identify and highlight any potential fraudulent transactions and inconsistencies
• Handle questions and provide support to internal and external counterparties, including agent banks
• Process client documentation, ensuring all necessary information is accurately captured and recorded
• Facilitate the submission of trades, ensuring timely and accurate execution
• Archive client documentation and trade records systematically and securely
• Reconcile monies and ensure all transactions are accurately reflected in client records
• Prepare and submit various administrative documents as required
• Assist in identifying areas of process improvement and implementing best practices
• Perform any ad hoc duties assigned, contributing to the overall efficiency and effectiveness of the department

Key Decisions Within the Role:

• Decisions/escalations are to be made on timely basis to ensure all request/transactions are executed accurately and in accordance to Service Level Agreement.

Requirements:

Experience

• Minimum 1 year of experience in financial operations
• Competency in Excel (preferred)

Education

• Academic: Diploma and above (preferred)

If you find yourself able to demonstrate the criteria above, apply with us now. We look forward to your application.

Escalator Technician

Office Location: Yishun / Travel Customer Site

Working Hours: 8:30 am–5:30 pm

Working days: 5.5 Days (Monday to Friday, Saturday half day)

Salary: $1600 - $1800

Responsibilities:

• Installs, maintains, and repairs escalator equipment, controls and circuits. Ensures work is in accordance with relevant codes
• Maintains and repairs escalators, and similar equipment’s.
• Troubleshoots and locates malfunction of part by using test equipment.
• Reads and interprets schematics.
• Disassembles defective unit and cleans, repairs or replaces of spare parts.
• Operates escalator to determine power demand and tests power consumption to detect overload factors
• Performs other general building maintenance as needed
• Other ad hoc duties

Requirements:

• Experience in Customer Service (calls and correspondents) environment will be an advantage.
• Possesses own transport (Motorbike)

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Position: Preschool Centre Manager

Location: Pasir Ris

Working hour: Centre timing

If interested, submit your resume and contact me here

Whatsapp +65 8854 1564 (Albert) | https://wa.me/6588541564

Yap Teck Huat Reg No: R24122623

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

Our client is a leading Multinational Social Media Company.

Job Responsibilities:

• Provide technical support to product administrators via a ticket management system while respecting committed SLAs
• Effectively communicate with customers across multiple channels; correspondence, live chat, screen sharing and phone support.
• Troubleshoot, isolate, reproduce, investigate and log customer issues while utilizing internal engineering level technical tools
• Collaborate with multidisciplinary teams such as engineering and product to ensure swift resolution and customer satisfaction
• Handle multiple simultaneous investigations with an average ticket load of 20-25 per day
• Perform escalation management on call duties. Handle internal and external escalations raised by partners and product administrators for existing customer cases
• Execute incident management on call duties by triaging issues and publishing status page updates
• Identify trends and patterns, along with topics outside of the support scope, and escalate to the respective teams
• Utilize multiple internal knowledge sources along with externally available resources to communicate effectively with customers
• Adhere to company’s privacy and security standards and be extremely vigilant assessing level of privacy when sharing information externally
• Identify inefficiencies and opportunities in both external and internal support workflows

Job Requirements:

• Bachelor's degree or equivalent with minimum 2 years of experience in successfully supporting enterprise level customers via multiple channels: correspondence, live chat, screen-share and phone
• Strong technical knowledge and practical understanding in: Web technologies, Identity and Access Management (Single Sign On, IDPs, Provisioning etc), Graph and SCIM APIs, Custom and 3rd Party Integrations, Webhooks, Live streaming, Mail Servers and Delivery, Networks, MAM/MDM/EMM
• Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software (e.g. Zendesk, Salesforce, etc)
• Self managing with the ability to problem solve and provide effective solutions with minimal supervision
• Capability to absorb high volumes of information across multiple resources (technical documentation and product information)
• Demonstrated ability to work with a sense of urgency and prioritize between 20-25 complex tickets daily based on customer impact and SLAs
• Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues while leveraging engineering level troubleshooting tools
• Comfortable to work in shifts and weekends /PH
• Should have good communication skills and have proficiency in Japanese language (native) to liase with Japanese speaking customers & stakeholders.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

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Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

Service Crew (Japanese Dining)

Salary: SGD2,800 – SGD3,000

(Depends on working experience)

Are you ready to join a culinary adventure like no other? Our new Japanese fine dining restaurant, led by a famously authentic Japanese chef, is looking for enthusiastic service crew members who can handle every detail with precision and a dash of fun!

Key Responsibilities:

• Take the helm of daily operations, ensuring everything runs smoother than miso soup.
• Shine in front-of-house roles: from cashiering and order-taking to serving culinary delights and beverages, as well as clearing and resetting dining areas.
• Ensure our bar is a treasure trove of necessities, from sushi-grade delights to sparkling sake.
• Become a menu maestro, familiarising yourself with our offerings to enhance guest experiences.
• Provide hospitality that's warmer than a bowl of ramen, greeting and attending to guests with genuine care.

What We're Looking For:

• Singaporeans & PR only.
• Bring a friendly face and outstanding customer service skills.
• A positive attitude and top-notch communication skills.
• Stay organised and maintain cleanliness, always on time like the bullet train.
• Eager to learn and grow in a dynamic, fast-paced environment.
• Availability to commit to a 5.5 day work week, including weekends and public holidays.

Perks of Joining Us:

• Daily meal allowance to keep you fueled.
• Benefit from leave entitlement beyond the usual – think marriage and birthday leaves!
• Outpatient and dental benefits to keep you healthy.
• A rewarding company scheme that appreciates your hard work.
• Dive deep into Japanese culture—a journey in every shift!

Eager to roll up your sleeves and make every interaction a delightful dining experience? Click the APPLY button or send your resume to [email protected] with your availability date and expected salary.

• Working Days: Monday - Friday (public holidays off)
• Working Hours: 7am-2pm / 9am-4pm (Rotate shift , 30mins break)
• Salary: $1,700
• Raffles Place / One North

Responsibilities:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Requirement:

• Relevant experiences

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Company Benefits & Incentives
• Career Progression Opportunities
• Attractive Salary: Up to $4,000 + Medical Claim + Variable Bonus
• Working Location: Bukit Panjang (near to MRT)
• Working days: 5 days (Mon-Fri) - 10am-7pm

Job Requirements:

• Possesses Diploma in Early Childhood Care and Education (DECCE-T).
• At least 3 years' experience in a pre-school setting.

Job Scope:

• Assist to plan and implement the weekly schedule and programme(s) for preschool children in accordance with the Kindergarten Care guide.
• Observe lessons being conducted in the classrooms and provide necessary feedback to Programme Staff on pedagogy and lesson delivery.
• Assist to plan holiday field trip and ad-hoc activities.
• Assist to plan and manage the staff scheduling, to ensure ratio of staff to child is maintained at all times, including transition periods.
• Ensure the proper use and maintenance of all furniture, furnishings, fittings, equipment and play resources.
• Work with external stakeholders on menu plans, teaching resources, survey evaluation results and make contingency plans.
• Assist with financial reporting, receipts and expenses.
• Assist with staff management and child-parent matters.
• Ensure that the Centre Premises is clean, hygienic and well-maintained at all times.
• Ensure the safety and good well-being of each individual child.
• Maintain an appropriate atmosphere of safety, learning, and fun, in line with centre’s philosophy.
• Perform classroom-teaching duties during the absence of Programme staff.

Interested candidate may contact me and send your resume via WhatsApp or Email:
https://wa.me/6589458859 (Jean) | [email protected]

PLEASE INCLUDE [notice period, last drawn salary and expected salary] in your resume.

PS: No Charges will be incurred by Candidates for any service rendered.

Tan Tze Ying (Jean) | Reg No. R24121620
The Supreme HR Advisory Pte Ltd | EA No. 14C7279

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Summary of Responsibilities
• Demonstrates effective, clear and professional written communication to customers
• Provides prompt and efficient service to users including appropriate escalation of any issues.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem solving capabilities and assist customers in case of any issues

Requirements

• 1 year experience in customer service domain
• Demonstrates effective communication, composure, and professional attitude

Job Responsibilities

• Perform equipment inspections to identify potential problems and safety concerns
• Perform diagnostic troubleshooting and failure analysis on all components and systems of the equipment.
• Isolates equipment malfunctions.
• Replace and/or repair faulty components and systems on equipment.
• Perform corrective and preventive maintenance to ensure that equipment continues to run according to manufacturer's specifications
• Maintain parts and supplies needed for job completion
• Maintain company vehicle cleanliness and ensure vehicle is in safe operating condition
• Maintain a culture of safety & participate in all safety meetings
• Responsible for properly and accurately filling out all job cards in service CRM
• Responsible for maintaining a clean and safe work area
• Responsible for maintaining all tools are in safe working conditions
• Picks up parts and performs other tasks as assigned
• Return un-use parts to the service coordinator/CSS
• Return faulty parts to the workshop team leader
• Complete basic and advanced technical training as assigned
• Support junior technician at the field when they are having issues in troubleshooting
• Handle more complex job orders

Job Requirements

• Min ITE graduates in Automotive Engineering
• Min 5 years of relevant experience
• ITE graduates with no experience are welcome to apply
• Possesses class 3 driving license
• Able to read and understand electrical and hydraulic schematics
• Familiar with hand and power tool operation
• Have experience in handling electrical/electronic systems and hydraulics and internal combustion engines
• Able to use desktop and mobile PCs
• Willing to work at Loyang
• Willing to work for 5.5 day work week

• Manage the front desk, attend to visitors and guests, answer and direct phone calls and emails to the appropriate departments.
• Responsible for booking meeting rooms and keep it neat and tidy.
• Handle the supply of office equipment and corporate gifts.
• Distribute mails and other office admin duties.

Requirements:

• GCE O Level and above
• At least 2 years of front desk/reception experience in an office building.
• Able to work independently and with pleasant personality.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Astek has an opening of a Mid - Senior Level Application Support role.

Responsibilities:

1. Incident Management:Quickly respond to and resolve CRM and LCD application issues.
   Document solutions for recurring problems.
   
2. Application Monitoring and Maintenance:Monitor system performance and conduct regular maintenance.
   Use tools to identify and fix potential issues proactively.
   
3. User Support and Training:Provide technical support and training to users.
   Create user guides and documentation.
   
4. Configuration and Customization:Assist in configuring and customizing applications.
   Work with developers on new features and bug fixes.
   
5. Collaboration and Communication:Collaborate with teams to ensure smooth application support.
   Communicate updates and issue status to stakeholders.
   
6. Documentation and Reporting:Maintain documentation of support procedures and configurations.
   Generate reports on application performance and support activities.
   
7. Continuous Improvement:Identify and implement process improvements.
   Stay updated on application support best practices and technologies.
   

Compliance and Security:Ensure applications meet compliance and security standards.
Conduct regular audits and assessments to mitigate risks.

Requirement:

• At least 3 years of hands-on experience in supporting enterprise applications.

• Familiar with languages, such as Angular, React JS, Rest API, JSON, .Net, .Net Core, Bootstrap, MS SharePoint, MS Power Platform, C#, ASP.net, HTML, CSS, and JavaScript. (Any 1of these)

• Proficiency in Database and SQL: MSSQL, TSQL, Stored Procedure, Function, Triggers. (Any 1 of these)

• Experience in Infrastructure: AWS, Windows Server, IIS, Azure ADFS (SSO), SSL Certificate, Control-M.

• Expertise in Tools: Visual Studio, Gitlab or GitHub, Jenkins, Electric Flow, SonarQube, Sonarlint, JIRA, Confluence. (Any 1 of these)

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

*Award-Winning Customer Service

*Promising Career Progression

*Training provided and continuous support from superior

*5 days work week, Rotating shift, 1 weekday & 1 weekend off

We are partnering with one of the well-established Local Banks in Singapore that provides the full range of services in consumer, SME and corporate banking activities across Asia and the Middle East. They are currently looking for a Customer Service Officer to join their consumer bank.

Job Description:

•Deliver personalized service over the telephone to customers in a call centre on banking products, accounts, and services enquiries in an effective and efficient manner

•Ability to understand customers’ needs and provide appropriate solutions and attention

•Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

•Solicit customers’ feedback and identify problem trends for improvement actions

Requirements:
•Min. O level holder and above
•Good written/verbal communication skills
•Call centre experience

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

• Run the front desk to create a positive impression for guests, greeting them and visitors warmly and professionally.
• Support with basic office duties like filing, data entry, and handling correspondence.

Requirements:

• GCE O Level and above
• At least 2 years of front desk experience in an office building.
• Able to work independently.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Monday - Friday 8am - 6pm

$2400 - $2600 (depending on related experience)

Raffles Place / Marina Bay Financial Centre (Downtown MRT)

Job scopes:

• Welcome, assist and direct visitors
• Handle concierge duties
• Check visiting guests’ fulfillment and issue visiting badges
• Maintain an information directory to all departments served by a telephone system for reference in making calls
• Receive and screen phone calls to determine appropriate department or representative to direct to
• Provides information to guests and staff in person or by phone
• Make quick response to phone calls or emails in a professional manner
• Checking availability and booking of meeting rooms in the office
• Manage the meeting rooms booking system and ensure that rooms are allocated efficiently

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Company Benefits & Incentives
• Career Progression Opportunities
• Attractive Salary Package
• Working Location: Island wide - Arrange Close to Your Home
• Working days: 5 days
• AOP & Private Premium Singapore Childcare & Preschool Centers

Job Requirements:

• Infant Care Teacher - Min. ACEY (EY2) / HCIC (EY1) / CIT with EYDF completed
• Assistant Infant Care Teacher - Ongoing ACEY / HCIC course or relevant experience

Job Scope:

• Monitoring learning progress of students
• Building good rapport with parents, staff and students
• Provide a safe and secure environment for children to feel comfortable
• Guide, motivate and monitor Assistant Teacher/Classroom helpers in carrying out their tasks
• Follow assigned work shift patterns of the center

1. Infant Care Teacher $2,700-$3,600

• Monitoring learning progress of students
• Building good rapport with parents, staff and students
• Provide a safe and secure environment for children to feel comfortable
• Guide, motivate and monitor Assistant Teacher/Classroom helpers in carrying out their tasks

2. Assistant Infant Care Teacher $2,000-$2,500

• To supporting the main Infant Care teachers. NOT required to take on teaching responsibilities
• To provide routine care for the of infants from 2 months - 18 months old
• Create a classroom environment that is safe, joyful and conducive for Infant’s development
• Attend to the health, hygiene and safety needs of the infants

Interested candidate may contact me and send your resume via WhatsApp or Email:
https://wa.me/6589458859 (Jean) | [email protected]

PLEASE INCLUDE [notice period, last drawn salary and expected salary] in your resume.

PS: No Charges will be incurred by Candidates for any service rendered.

Tan Tze Ying (Jean) | Reg No. R24121620
The Supreme HR Advisory Pte Ltd | EA No. 14C7279

• Ensure reception area and ground is kept clear and free of confidential material
• Meet and greet internal and external visitors at the front desk
• Provide range of administrative support (e.g., travel scheduling, file organization, expense report submission, accounting administration)
• Arrange meeting room bookings and printing services.
• Handle incoming calls, relay messages and manage staff phone directory
• Organizing incoming and outgoing mail/courier
• Booking courier, taxi,
• Able to handle travel and hotel arrangements
• Manage booking calendar of meeting room, ensure meeting room is neat and tidy
• Ensure pantry is well-stocked.
• Ad-hoc duties as assigned

Requirements

• Relevant experience in customer service / reception
• Good communication skills

Applicants who are keen to apply , pls send your resume in MS Word format to : [email protected]

Your new company

This is a public company with a strong presence and branding.

Your new role

• Process application and termination requests for residential and commercial customers timely and accurately.
• Review of supporting documents received for utilities account opening and closing requests.
• Respond to customer application or termination requests and provide follow up assistance if necessary.
• Work in close collaboration with internal departments for applications and termination related activities.
• Analyse situation and provide with the best appropriate solution.
• Work in cross functional team to deliver changes with positive impact in a progressive environment.

What you'll need to succeed

• Minimum Diploma from a local Polytechnic
• 1-2 years of processing experience will be preferred
• Proficient in MS Office applications
• A team player with a positive service mindset who thrives in a fast paced environment
• Fresh diploma graduates are welcomed to apply

What you'll get in return

This is an excellent opportunity to be part of a public organisation. You will be part of a collaborative working environment and you will gain exposure to various consultancy environment.

This role also comes with additional bonuses after milestones completion.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924
Company Registration No: 200609504D

• Support onboarding of new hires in the department and ensure they are prepared for their call interaction.
• Handle issues, orders, complaints and ensure customer satisfaction.
• Ensure and supervise work processes and standard operating procedures when performing daily tasks.
• Create reports, prepare analyses, and assist management in measuring Key Performance Indicators (KPIs) such as service level, call abandonment rate, and call waiting time.

Requirements:

• GCE ‘O’ Level and above
• At least 2 years of handling complaints and customer service experience.
• Proficient in MS Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

JOB DESCRIPTION
We are looking for a CUSTOMER SERVICE OPERATIONS MANAGER who is passionate for great F&B. He or she should be a natural when it comes to hospitality. As one of our key leaders, we will provide you the opportunity to be a part of a dynamic restaurant concept, in an environment that allows you to develop both personally and professionally.
Responsibilities:
Plan, review and execute inventory management and control and to make purchases and stock based on sales volume.
Plan and manage staff scheduling and deployment to maximize efficiencies for operation needs
Ensuring restaurants' mise-en-place and operating procedures are done before operations.
Compilation of reports pertaining to daily operations.
Involve with Restaurant F&B promotions and prepare necessary promotional collaterals
Conducting daily briefing or roll-calls for staff in the restaurant.
Ensuring that tables are set according to reservations.
Plan, organize and execute a training system for all staffs.
Maintaining a level of cleanliness according to statutory requirement.
Monitor restaurant quality, service, cleanliness and value
Enforce standards and manage restaurant operating cost and profitability.
Handling of employees' grievances and complaints
Handling of employees' annual appraisal and career development.
Oversee operations to ensure compliance to SOP’s safety regulations, implementation policies and guidelines in the restaurant.
Lead team by providing guidance, support and motivation
Train and develop assistant managers and service staffs

Requirements:
Preferably possess a Diploma in Restaurant & Culinary Operations or equivalent qualification from reputable institutions.
Possess minimum 5 years hand-on experience in managing Fine Dining restaurant
Knowledge and experience at International level.
Leadership quality with dynamic personality who can work with colleagues of different Nationalities and age group.
A team player with high integrity
Able to work restaurant operation hours – 6 days’ work week

• At least 3 months Experience in working with Java J2EE applications.
• Knowledge in Unix commands, SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn.
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Need to have eagerness to learn and perform with commitment.
• Open to consider entry level engineers.

1. Shift Timing (Rotational Basis)

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

2. Need to support including night shift, weekends, and public holidays

Responsibilities

· Attend to enquiries and requests via calls and live chat in a professional and prompt manner;

· Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;

· Ensure effective and timely follow-up as promised to customers;

· Manage customer complaints and feedback with a good closure;

· Perform additional or overtime duties during operational exigencies when required; and

· Assist with ad-hoc initiatives/projects as delegated by Management.

·

Skills/Requirement

· Diploma/ Degree holder from recognized institution;

· Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries; Candidate with no experience may be considered and training will be provided;

· Comfortable conversing with customers from all walks of life;

· Ability to communicate via online chat in a professional manner;

· A team player with good writing, interpersonal and communication skills;

· An individual who possesses a pleasant and cheerful disposition; and

· Relevant insurance certification will be an advantage.