Total 45,424 Customer Service job vacancies in Singapore

Issue Management

- Log all incoming calls and email and record sufficient information to facilitate effective incident processing. Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress. Seek confirmation for closure from the user when resolution is provided. Serve as the first point of contact for all incidents Prepare issues statistic for reporting purposes. Prepare daily, weekly and monthly report Daily monitoring Liaise with client to clarify issue and assign issue to team for resolution. Track and report on issues resolution. Assess common issues and suggest improvement points. Track and report on day-to-day operations to maintain system stability

Role open for Singaporeans only

Location: Lavender

Your Role

We are looking for a Call Centre Executive to provide administrative support for corporate and insurance patients.

What Will You Do

• Manage and provide administrative services such as assisting patients with their appointments and making arrangement pertaining to their medical treatments.
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

What Do We Want

• At least an O Level or equivalent.
• Have experience as a Cabin Crew.
• Good interpersonal and communication skills.
• 5 days work week.

We’re hiring: Service Crew

Join the fun team at COL and work with people who are passionate about what they do.

COL is a new restaurant and bar in the heart of Keong Saik with casual dining and amazing food and cocktails.

Led by Chef Colin Buchan with extensive experience in London and Singapore working with Jason Atherton, Gordon Ramsay, Marco Pierre White, and Angela Hartnett.

Role:

• Ensure the highest level of member experience with your personal finesse and proactiveness.
• Highlight specials and provide menu recommendations, take orders, and attend to special requests.
• Engage with members, guests, and the team.
• Set up tables and side stations and deliver the highest level of service and attentiveness to our guests.

What we are looking for:

• 1 - 3 years of relevant work experience
• Passionate about hospitality
• Reliable and good team player with an engaging personality
• Basic knowledge of wine, spirits, cocktails
• Flexible with schedule and shifts
• Able to work on Public Holiday and Eve

Key Benefits:

• The opportunity to be part of an exciting and progressive start up venture with a drive and ambition to expand
• Competitive salary
• 5-day work week (Mostly Sunday & Monday off)
• Flexi Benefits
• Sign-on Bonus
• Late Night Transport
• Birthday Leave Birthday credits ($75 col voucher - 1month validity)
• 30% staff discount at COL
• Meal Allowance
• $100 Transport Allowance
• 14 Annual Leave (increase yearly)
• Performance & Salary Review twice a year
• Bonus
• Group Insurance ( GP- unlimited free consultation & medicine, Hospitalisation, TCM)

Working Hours

Monday - Friday: Office Hours

Job Scope

• Create individualized care plan to maintain health and reduce/address crisis while supporting families and caregivers
• Assist in activities of daily living
• Nasogastic tube insertion
• Catheter management
• Wound care

Requirement

• Min Dip/Deg in Nursing
• Valid SNB + BCLS
• Min 3 years of related exp would be preferred
• Able to work independently as well as in a mulitdisciplinary team
• Advanced Diploma in Palliative nursing/Gerontology would be an advantage!

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

Recruiter's Ref Code: #HRY

Position Applied: Homecare SN

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Duties

Partnerships Engagement

• Support the implementation of the new playbook / workflows, document processes, learnings, challenges and solutions, as well as implement any needed improvements for long-term sustainability
• Stocktake and assess the strengths and limitations of existing partnerships and processes, review and optimise existing workflows
• Assist in the development and coordination of the engagement efforts with partners
• Develop an asset map of community partners and resources to identify gaps in existing services and strengths for integrated care partnership engagement

Reporting

• Work with established partners and government agencies to collect and report relevant data for analysis and evaluation, as well as document learnings, challenges and best practices from the pilots
• Assist with the preparation of reports to funders and management and ensure compliance to reporting requirements

Data Management and Needs Analysis

• Support the Active Ageing Centres (AACs) in data analysis to identify needs of the community
• Support data collection, analysis and evaluation
• Maintain a database of reports, data, and documents related to CoC efforts
• Compile learnings, challenges, and best practices from pilots and partnerships
• Any other duties as assigned by reporting officer

Qualifications

• Diploma in Social Work, Community Development, Business, Marketing, Mass Communications preferred
• At least 2 years experience in project management, business development or relationship/stakeholder engagement

Interested and qualified candidates, please send in your resume to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

JOB PURPOSE

o To utilize public health expertise to identify the determinants of health and potential risks to both an individual’s and the population’s health status, and thereafter implement interventions to prevent diseases and injuries before they occur.

DUTIES & RESPONSIBILITIES

· Operate the infectious disease and non-infectious disease surveillance systems and dashboards for the population he is responsible for

· Support the conduct of regular quantitative and qualitative analysis of relevant health databases and dashboards and provide public health recommendations based on the relevant population health databases

· Support the design and implementation of occupational and public health programs

· Conduct relevant public health research in the areas of emerging infectious disease, non-communicable diseases, and public health services to improve care for the population he is responsible for

· Assist in the preparation of documents such as new policies, clinical guidelines, best practices, policies, and work-instructions etc

· Carry out any other duties as may be reasonably be required by the Head of Department

JOB REQUIREMENTS

Education / Training / Experience

o Master’s Degree in Public Health, Epidemiology or equivalent

o Bachelor’s Degree in Health Sciences, Data Science or healthcare related field

o Previous work experience in the healthcare sector will be an advantage

o Proficient in Microsoft Excel, Access and one or more statistical software packages (e.g. SPSS, STATA, or SAS) will be an advantage

o Excellent written and verbal communication skills with good publication records in journal

o Able to work independently and yet be a good team player

Interested candidates please send a copy of your resume to [email protected]

Lynn Ho
R23114223

Recruiter's Ref Code: #HHO

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

• Ward/ SOC/ Clinic Settings opening
• No Experience welcome
• 5/ 5.5 days work week Opening

Job scope

• Perform admission process
• Answering to patient enquirers
• Assisting with registration
• Other ad- hoc duties

Job Requirements

• Min GCE O/N level and above

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

* We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. *

“ JOBSTUDIO WILL NOT SOLICT ANY MONEY , REQUEST TO USE YOUR BANK ACCOUNT FOR BUSINESS OR REQUEST YOU TO TRANSFER ANY MONIES TO ANY PARTIES , PLEASE BE AWARE OF SCAMS IMPERSONATING JOBSTUDIO AND OUR EMPLOYEES , YOU MAY CALL OUR OFFICE DIRECTLY AT 64221390 FOR VERIFICATION. WE WILL NOT BE LIABLE FOR LOSS ARISING FROM SCAMS.”

JOBSTUDIO Pte Ltd

License No.: 10C4754

Personnel Name: Hoh Mei Ling

Personnel Registration No.: R21103150

Company: Electronics, Manufacturing, Trading Company

Location: Central (Near MRT Station)

Position: Customer Service Coordinator (Job ID: 18607)

Working Hour: Mon-fri: 9am-6pm, Sat: 9:00am to 3:00pm (x1-2times based on duty roster with duty allowance $150)

Job Description:

• Prepare quotations and process purchase orders from customers
• Handle and assist customers on their sales enquiries via emails, phone calls and live chat.
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders
• Promote Web Ordering System to customers

Job Requirements:

• Comfortable to work on Saturday, 9am-3pm (1-2times per month according to roster, allowance will be provided).
• Minimum GCE “O” Level Qualification
• Minimum 1 year of experience in order processing and handling of customer’s enquiries
• Possess a service-oriented mindset with excellent customer service skills
• Good communication and interpersonal skills
• Able to work independently with minimal supervision and is a good team player
• Meticulous and organized
• Able to multi-task and work in a fast-paced environment

Other information:

1. Working hours: Monday to Friday: 9:00am to 6:00pm, Saturday/PH: 9:00am to 3:00pm (x1-2 times based on duty roster)
2. Duty Allowance Amount - $150 for working on Saturday and $200 for PH on weekday. If PH falls on Saturday, duty allowance remains at $150 and will be compensated with 1 day of PH-In-Lieu
3. KPI – For example, an average of 25 mins for order processing and 7 mins for order processing. Hence, the candidate need to be comfortable working in such an environment.
4. OT – Depends very much on the volume as CS will need to clear all orders/enquiries received before cut-off at 5pm. For now, OT is minimal but when the volume is high, OT can be around 1-2 hrs per day.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Lee Xin Hui

EA Registration No: R22108046

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

This position will start off as 1.5 year contract.

Location:
Great Eastern Office, at Eunos

Responsibilities:
You will attend to phone enquiries from our policyholders and distribution representatives, effectively maintaining the Contact Centre’s high level of accessibility.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3500

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

This position will start off as 4 months contract.

Location:
Great Eastern Office, at Raffles Place

Responsibilities:
You will be involved in the areas of Sales & Marketing in Group Insurance business, and be involved in the operational process of servicing intermediaries on existing renewal business/new business acquisition to achieve high renewal retention and business development.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$2500-$3000

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Hiring Customer Service Officers for a premier learning centre in BISHAN and are open to travel to other centres when operational need arises.

Our CSOs are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote the enrichment centre programmes to potential and existing customers.
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly Administrative Duties
• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for enrichment center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents.

JOB REQUIREMENTS

• Minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centres settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets)
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail oriented.
• Able to display effective and efficient customer service abilities.
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to enrichment centre ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centres due to work exigencies.

OTHER INFORMATION

• Your work schedule is pegged to the center's operation hours and operational needs.
• CSO will work the following hours: Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of 1Hour meal break
• 1 weekday off; 1 rest day +/- 2-hour meeting per week
• Work location is subject to operational needs. You need to be comfortable with traveling to branches around Singapore.
• Salary ranges from $2650 - $3500 with Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

If you possess the above-mentioned Customer Services experience with any enrichment sector , music school, art class etc .

Kindly send in your resume. We regret only shortlisted candidates will be notified.

EA License No. 14C7092

EA Registration No: R1110882

EA Personnel: Lee Ming Er

• Love working with primary school aged kids, and want to have fun?
• Want to join a growing company focused on kids and engagement?
• Want to work for a company that promotes and invests in their team?

We are a community based After School Student Care provider in Singapore! As part of our growth, we are seeking new remarkable Student Care Teachers in living our vision of nurturing the next generation of learners. If you are dynamic and passionate, with a positive mindset, come join us to be an integral part of our dream team!

Bring your current industry experience and knowledge in After School Care and join our vibrant team of Teachers in this exciting full time opportunity.

The Opportunity

Your role in a nutshell:

· Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.

· Guide primary school children (primary 1 to 6) to ensure completion of daily homework

· Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.

· Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.

· Maintain and build relationships with children and parents.

· Being an inspiring role model with a creative spirit and a positive mindset.

· Ensure safety and timely transfer of students from school to our centre

· Ensure safety of children within our premise

· Any other ad-hoc duties as delegated by Centre Management

The Talent

· Diploma Holder

· Preferably with 1 year of working experience in a Student Care Centre / Preschool.

· Capable to comprehend the core content of primary school curriculum and oversee the completion of homework (while not requiring accuracy or advanced academic support, a basic understanding is crucial).

· Passion for child development and education.

· Adaptability, flexibility, and resilience in the face of change.

Next Step

Interested candidates are welcome to submit an application by submitting your up-to-date resume/CV to us.

Thank you

EA Registration No.: R23111820 (Ben Chang)
EA License No.: 22C1307 (First Konnection Pte. Ltd.)

Job Descriptions:

• Providing massage services listed in brochure.

• Attending and participating in meetings and training sessions.

• Ensuring clean, safe and well-organized spa facility.

• Setting up spa and work stations, and ensuring cleanliness and tidiness throughout shift.

• Assisting with keeping linens clean and tidy, and replacing them between sessions.

• Sterilizing equipment.

• Accompanying guests to and from treatment rooms.

• Consulting customers to identify appropriate massage services.

• Maintaining records and filing documentation.

• Complying with all applicable standards, rules and regulations.

Working Location:

• As indicated in the application

Working Hour:

• 8 - 12 hours per day (To be discussed during interview)

• 6 days work week (Including Weekends)

Salary:

• Commission based ($3000- $6000 or more)

Requirements:

• Minimally a secondary education certificate (SPM or N’ levels)

• Singapore Massage Certificate (advantage)

• Experience in providing massage services (advantage)

• Training will be provided for those who do not have experience

Job Description & Requirements

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Handling day to day customer enquiries, order takings, in-house system data entry
• Maintaining a cordial and professional relationship with customers
• Gather market and customer information on current and future trends
• Preparing quotations and tenders
• Data analysis & tracking
• Supporting periodic KPI reports
• Working closely with operations to ensure timely deliveries of services
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English and Italian, in order to effectively liaise with both Italian internal and external stakeholders
• Previous working experience in EU and or Italian/French/swiss owned companies
• Previous working experience in forwarding/shipping companies and or in luxury business (watch / gold jewelry international companies)
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Able to travel overseas (mostly in SEA/APAC/EU)
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

Job Highlight:

• Contract Postion ( 12 months)
• Maxwell Central, walking distance from MRT
• Monday to Friday, 9am to 6pm

Job Description:

• Routing feedback to the rightful department in an accurate and timely manner.
• Replying to feedback submitted by members of public.
• Contacting members of public, when needed, to clarify their feedback.

Requirement:

• Only Singaporean
• Degree
• Experience in Customer Service, Manage feedbacks related field

Interested applicants please click "Apply Now" or email to [email protected].

We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Lucas Tan

Outsourcing Team

BGC Group Pte Ltd

EA Licence Number: 05C3053

Info can be share ATM: -

• Basic $2000 - $2500 + AWS + (Laundry $30, handphone $70)
• UBI area
• 5.5 Days (Mon-Fri 8:30am to 5:30pm) , (Saturday 8:30am to 12:30pm)

Your Responsibilities: -

• Effectively handle service administration to maintain high customer satisfaction
• Promptly and courteously respond to customer inquiries and service bookings
• Conduct road tests and basic diagnosis checks with customers
• Provide accident claim advice, repair quotes, and handle necessary administration tasks
• Support corporate customers with both administrative and technical assistance
• Manage bike bookings and prioritize services as needed
• Monitor unpaid bills and follow up on outstanding credit

You will need: -

• Possess a valid Class 2B driving license
• Possess NITEC or equivalent
• Preferably with 2 years experience in similar industry.

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Requirement

• Higher NITEC / Diploma in IT/Computer Science related fields.
• Minimum 3-5 years' IT experience in providing IT support to end-users.

Responsibilities

• Provide on-going application support and may be involved in various stages of the SDLC for Business Application and Microsoft SharePoint.
• Involvement in the system integration testing phase prior to implementation.
• Plan and coordinate end-user training for any system implementations or enhancements.
• Liaise closely with business users and build good rapport.
• Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
• Support the team in defining project requirements, tracking and documentation.

Interested applicants, Please send your updated resume in Word format to [email protected]

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

Reception duties include:

1. Receiving and sending students before and after class
2. Arrange for classroom to be ready before start of class
3. Prepare printing materials as and when required by the tutors

Job Scope:

• First level helpdesk to respond to calls
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle written responses via the Chatbot/ Virtual Assistant

Job Qualifications:

• Possess at least a GCE O level education or equivalent
• With minimum 1 year experience in the contact centre or customer service-related industry
• With good customer service skills
• Able to work shift and weekends when necessary

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

J Carter Centre is seeking dynamic and creative Speech & Drama educators to coach children ages 6 - 12 years in speaking and performance skills.

Job Requirements

⚫ Candidates should have some experience teaching speech and drama to young children

⚪ Relevant diplomas or degrees from LASALLE, NAFA, NUS, Trinity College London & LAMDA are preferred
⚫ Enjoy working with children between the ages of 6 to 12 years will be an advantage
⚪ Excellent spoken and written English
⚫ Willing to learn and grow
⚪ Energetic, passionate, responsible and a good team player

Interested candidates please send resume to [email protected]. Only shortlisted candidates will be contacted.

Our client is a leading player in the networking solutions industry, with a strong presence in Japan and across the APAC region. With a commitment to excellence and innovation, they deliver cutting-edge network services to their global clientele.

Position Overview:

We are seeking a talented Network Service Engineer fluent in both English and Japanese to join our team. As a Network Service Engineer / Consultant, you will play a key role in defining, implementing, and optimizing network solutions while collaborating with teams in Japan HQ and across the APAC region.

Responsibilities:

• Engage with Japan HQ and customers to define project scope, provide estimates, and promote our network solutions.
• Collaborate with sales teams to propose and promote network services in English and Japanese.
• Drive continuous improvement initiatives to enhance service quality and optimize costs.
• Manage service delivery from order receipt to handover, ensuring seamless implementation.
• Provide second-tier support to resolve network issues and optimize performance.
• Stay updated on new technologies and industry best practices.

Requirements:

• Business level proficiency in English and Japanese (written and spoken).
• Minimum 5 years of hands-on experience as a network engineer (CCNA and above).
• Technical proficiency in LAN, WAN, SD-WAN, and network infrastructure.
• Excellent communication and collaboration skills.
• Experience with network monitoring tools.

Desired Skills and Experience:

• Experience in network service providers or telecom service providers.
• Knowledge of cloud platforms (AWS, Azure) and Windows servers.
• Familiarity with data center networks and layer-1 infrastructure.
• Vendor management skills and business development experience.

Education:

• Diploma/Degree in relevant field or equivalent practical experience.

Benefits:

• Competitive salary package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Exposure to cutting-edge technologies and industry trends.

If you are passionate about networking and ready to take on new challenges in a fast-paced environment, we encourage you to apply!

To apply, please send us your latest resume, in Word format outlining your relevant experience and qualifications to [email protected]. We look forward hearing from you.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Please note that unfortunately, at this moment, our client is unable to extend support to candidates under the EP, SP, or WP schemes. Thank you for your understanding.

EA Personnel Name: Ong Irene

EA Personnel Registration Number: R1980370

EA License no.: 21C0783

Field Service Engineer (Laser machine & Semiconductor Equipment)

Office: CT Hub Singapore 339407 (Bendemeer), most of the time at customers site (island-wide)

5 days Mon-Fri 830am-530pm,1 hour break

$3500 - $4000

Job scopes and requirements:

• Install, troubleshoot, repair & service of laser machine.
• Carry out regular maintenance, repairing of equipment/machines and follow up on work orders, onsite-support equipment/machines installation
• Diploma in Electrical /Electronic or Engineering.
• 1-2 years working experience in Laser Application Equipment and Semiconductor Industrial, knowledge of electrical & mechatronics.
• Willing to travel island-wide

Cheah Khai Yeen (Catherine) Reg No : R1986405.

The Supreme HR Advisory Pte Ltd EA no: 14C7279

Responsibilities:

• Oversee daily operations of the front-of-house team, ensuring exceptional guest service.
• Train and mentor staff in customer service excellence and operational procedures.
• Manage scheduling, resolve conflicts, and maintain high team morale.
• Enforce hygiene and safety standards across all service areas.
• Collaborate with management to enhance service quality and efficiency.
• Handle escalated guest inquiries and ensure satisfactory resolutions.

Requirements:

• Proven experience in a leadership role within hospitality or F&B.
• Strong leadership, communication, and organizational skills.
• Knowledge of food safety regulations and customer service best practices.
• Ability to inspire and lead a team in a fast-paced environment.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

Role purpose

We are looking for an SDM to take responsibility for overseeing the successful delivery of services for a large regional APAC client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded.

Role tasks and responsibilities

1. Client Relationship Management:

• Build and nurture strong relationships with clients.
• Conduct regular meetings to understand client needs and expectations.
• Act as the primary point of contact for addressing client concerns and inquiries.

2. Service Delivery Oversight:

• Develop, implement, and optimize service delivery processes and procedures.
• Monitor service performance against established SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Identify opportunities for process improvement and efficiency.

3. Team Management:

• Lead and manage a team of service delivery professionals.
• Provide coaching, mentoring, and performance feedback to team members.
• Collaborate with HR for recruitment, onboarding, and training of new team members.

4. Resource Allocation:

• Allocate resources effectively to meet service delivery objectives.
• Work with resource managers and other departments to ensure adequate staffing levels.
• Manage workload distribution among team members.

5. Quality Assurance:

• Implement and oversee quality control measures to ensure service excellence.
• Conduct regular reviews and audits of service delivery processes.
• Develop and maintain quality standards and guidelines.

6. Problem Resolution:

• Address and resolve issues or escalations in a timely manner.
• Collaborate with technical teams and other stakeholders to identify and implement solutions.
• Develop and implement preventive measures to minimize recurring issues.

7. Reporting and Analysis:

• Generate regular reports on service performance, trends, and key metrics.
• Analyze data to identify areas for improvement and provide insights.
• Prepare and present reports to senior management and clients.

8. Continuous Improvement:

• Proactively identify opportunities for process improvement and optimization.
• Implement best practices to enhance service delivery efficiency.
• Foster a culture of continuous improvement within the service delivery team.

9. Contract Management:

• Collaborate with the sales and legal teams to ensure service delivery aligns with contractual obligations.
• Participate in contract negotiations and provide input on service-related terms.
• Monitor contract renewals and changes.

Required:

• A Bachelor's degree in a Business-related field
• At least 4 - 6 years of relevant work experience
• Experience in customer service, leadership or business development
• Advanced computer skills and the ability to learn technology quickly
• Resource planning and budget management experience
• Experience in a Client facing role
• Strong teamwork skills
• Attention to detail

Preferred:

• PMP certification
• Experience in corporate security

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Job Description & Requirements

• To manage Building Service Centre, attend to client's feedback and complaints. Interact & Coordinate with clients to maintain good relationship.
• Assist on phone calls and emails to answer clients enquiries. Make appointment for client to attend inspection with BSC(Building Service Centre) team.
• Liaison with consultants and contractors.
• Prepare and manage correspondence, reports and documents. Maintain & upkeep of information centre & BSC.
• Organise and coordinate meetings & conference.
• Provide admin support to project team.
• Investigation problems and provide rectification report and what can be done better.
• Training and educating frontline staff to respond to complaints.
• Other Ad-hoc duties.

Requirements:

• Diploma/Degree
• Candidate preferably possess at least 1 year of working experience in the related field
• Candidates have worked in the construction industry or construction-related major.
• Proficient in Microsoft Office such as Excel, Word and Power Point.
• workplace can be subject to the company's arrangement.