Total 3,066 Customer Service job vacancies in Singapore River, Central Singapore

Scope:

• Demonstrate exceptional enthusiasm by being the brand advocate that create a positive environment for a customer centric, fascinating and personalized moments for our prospects, customers, enthusiast and business partners
• Deliver embracing customer consultation with the tailored sales process with great focus in explaining and guiding on the vehicle configuration, financial consultation, purchase journey
• Optimize the sales funnel and consistently update all customer data in our CRM to ensure all active digital and physical engagement are aligned across the team
• Be in control of the well-being and hospitality of all Experience Centre visitors and include the emotional elements to create brand excitement and build trust within the Customer Centric team
• Perform assignment allocation with guidance and supervision of the experts in the customer centric retail team
• Implement task monitoring mechanism that allows immediate follow up on all outstanding matters promptly with the team
• Deliver performance monitoring and reporting for the management

Requirements:

• At least 3-5 years of working experience preferably in the Automotive/ Luxury Retail / Tech Sales/ Hospitality and Aviation Service
• A team player with excellent interpersonal, communication skills, customer oriented with passion and motivation for sales
• Proficient in MS office and ability to learn other systems for daily operations
• Required to perform shift work including weekdays evening and weekends (including PH)

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

The Wellness Coordinator is pivotal in creating a welcoming, safe, and supportive environment at the Integrated Wellness Centre ('IWC'). This role combines customer service excellence with program coordination, focusing on engaging youths and their caregivers to enhance mental health and well-being through innovative, inclusive programs.

Key Responsibilities:

Operations & Engagement:

• Ensure the IWC’s daily operations run smoothly, maintaining cleanliness, facility readiness, and the availability of resources.
• Act as the first point of contact for youths and caregivers, addressing inquiries, guiding them through services, and promoting IWC programs (onsite and online).
• Coordinate logistics for events, workshops, and courses, ensuring they align with health and safety regulations.

Program Support:

• Manage participant registration, course availability, and logistics, maximizing engagement and ensuring accurate records in Salesforce.
• Facilitate and host wellness events, providing support for both physical and digital activities.
• Assist in the preparation, execution, and follow-up of IWC events, including outreach and digital support initiatives.

Case Coordination:

• Assess youth and caregiver needs, linking them with appropriate wellness services and resources.
• Collaborate with healthcare and community partners to ensure holistic support for clients, including step-up care for those requiring additional support.
• Document interactions and follow-ups accurately in Salesforce, ensuring data privacy and compliance.

Community Outreach & Collaboration:

• Lead or participate in outreach efforts, including digital campaigns and community events, to break barriers and engage youths in IWC services.
• Work with stakeholders across the public-private-people (3P) sectors to enhance program reach and impact.

Requirements:

• Strong communication and interpersonal skills.
• Experience in program coordination or customer service, preferably in a youth-centric or wellness environment.
• Ability to work collaboratively with a diverse team and adapt to dynamic environments.
• Required to work on Saturdays.

Liberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road.

They are looking to hire for their Front of House Service team for Service Captain and Supervisors. This will be across their banquet, buffet and lounge teams, as well as signature Italian restaurant.

Responsibilities:

• Focus on providing excellent customer service, keeping guests in mind at all times.
• Take initiative to solve issues, communicating clearly with both guests and colleagues.
• Suggest operational and environmental improvements in the hotel.
• Ensure safety for yourself and others in the workplace.
• Be knowledgeable about the food and beverage menu, and explain it confidently to guests, including dietary suggestions.
• Collaborate with the Manager to improve customer service.
• Offer menu recommendations for guests from various nationalities.
• Be familiar with the menu of all hotel outlets to guide guests effectively.
• Know the opening hours of all hotel restaurants and outlets.
• Recommend local restaurants and city attractions to guests.
• Ensure all areas of the restaurant are properly set for each shift (breakfast, lunch, and dinner).
• Check daily reservations, ensuring tables are ready and large bookings are confirmed.
• Assist bartenders and kitchen staff as needed and complete tasks assigned by the Manager.
• Brief team members on shift details and complete restaurant preparation checklists.
• Greet guests, answer questions, and follow up on queries promptly.
• Maintain cleanliness and ensure service procedures meet required standards.
• Manage restaurant staffing based on business levels to meet guest expectations and budget goals.
• Assist in training and provide feedback to team members after each shift.
• Lead by example, offering guidance and support to the team during shifts.
• Ensure handovers, briefings, and shift reviews are conducted.
• Perform any additional duties as assigned.

Requirements:

• 1-3 years of relevant experience in a 4/5-star hotel.
• Good verbal and written English skills.
• Enthusiastic, motivated, and eager to learn new skills.
• Flexible, adaptable, and able to handle changing demands.
• Strong leadership and team focus, with a willingness to work long hours.
• Outgoing personality with excellent training skills.

Job Title: IT Support/ Desktop Support Engineer

We are hiring under Recruit Express headcount, and you will be deployed to:

Location: Central Region

Pay: $2800 - $3200

Duration: 1 year renewable contract

Working Hours: Must be flexible for 12 hours shift.

Key Responsibilities

1. Incident Management

• Log all incidents (either via phone or email) into the Incident Management System and handle all incidents within the SLA.
• Follow through all the necessary escalation from L1 to L2 and/or 3rd Party, hardware vendor and also to the supervisor.
• Ensure all the information entered into the Incident Management System are accurate and complete to facilitate the generation of monthly report for Management review; else immediate rectification is to be done upon seeking supervisor approval.

2. Asset Management

• Ensure new PCs and IT peripherals deployed are in working conditions else rectification is to be done.
• Ensure the accuracy of the asset information, such as all are tagged and recorded into the asset database, accompanied by necessary form duly signed.
• Report any discrepancy of data to supervisor/ manager and perform the necessary rectification as per supervisor instruction.

3. Desktop Software / Patch Management

• Assist in the testing and rollout of the software/ patches to all PCs.
• Provide daily/ weekly/ monthly update on the progress to the supervisor.

4. Job Request

• Understand the user's requirement, provide recommendation and solution to the user within SLA.
• Provide immediate update on the status of the request assigned.
• Provide on-site VIP Support to key appointments holders.
• Manage and ensure Desktop Teams does meet a minimum expectation support standard.
• Train and guide Desktop Team on their job scope and knowledge transfer
• Manage Team Staff Movement Plan, Duty Roster, and Leave Forecast
• Taking ownership and responsibility of queries, issues and problems assigned to EUC Team members
• Work with vendor support contact to resolve technical issues with the desktop environment or products principle.
• Escalate issues and involve experts or other ITD teams wherever required to resolve issues promptly.
• To identify the needs and requirements of the users and to try to coordinate and comply to meet asset management of client hardware and software.
• Oversee the day-to-day clinic BAU operation supports
• To manage, identify and handle issues that may arise and highlight them to relevant party/teams/management.
• Oversee Project coordination and implementation such as, migration project, Tech Refresh, clinics deployment or setup, and preparing / providing status reports and updates to stakeholders.
• Assisting in Condemning/Decommissioning of outdated assets and disposal
• Image Creation and Cloning (Acronis TrueImage) for Tech Refresh and daily BAU operations
• Was trained and learn how to setup an MDT Server (Microsoft Deployment Toolkit)
• Managing Daily IMAC Operations & Project IMAC, leading, scheduling and allocating resources for daily tasks required
• Perform installation, setup, configuration, diagnostic, migration, upgrading and maintenance of Desktop PC/Laptops, OS, Application, software and related IT peripherals
• Provide support to end-users in troubleshooting and resolving of desktop PC and related IT Products such as Printers

Requirements:

• Minimum 2 years' experience in IT/Desktop Support Engineer is preferred.

Interested applicants, please Email/ Call 6732 1300, and look for

Fabian Ling Tuong Liing

Email Address: [email protected]

Outsourcing Team

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.

Key Responsibilities:

• Provide day-to-day support of IT computing devices and troubleshooting via emails, phone calls, and walk-ins
• Perform first level support to troubleshoot and solve technical issues
• Perform L2 and L3 escalations if necessary and required
• Ensure and follow help desk procedures for all call and ticketing tracking from start to end (initial support to resolution)
• Take ownership of all problems reported to the help desk. For outstanding issues pending user response, report and alert the IT Manager / POC for internal escalation procedure
• Interface with other maintenance vendors (vendor management) for problem reporting and resolution
• Perform IT project rollout as planned by the Customer, including new PC purchase. receiving, move and change (IMAC Services)
• To be responsible for accurate record keeping, tracking and processing of all documents related to IT
• Any other ad hoc duties as assigned by supervisor.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

• Support manager in ongoing projects and ad hoc daily administrative work.
• Assist in tasks such as testing systems and automations where necessary.
• Develop and maintain meaningful dashboards and excel spreadsheet using internal data sources
• Assist on inbound calls – Policy and Claims enquiry/ message taking.
• Assist on outbound calls – Travel Renewal.
• Prompt follow-up on scheduled outbound calls.
• Other adhoc duties as assigned.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Requirement:

• Have Call centre exp/ Customer Service
• Min Nitec/Diploma
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Location: Chai Chee

Salary: Up to $3800 per month

Contract Duration: 3 months

Key Responsibilities:

-Process customer orders efficiently and accurately.

-Provide excellent customer service and support.

-Maintain accurate records and documentation.

-Collaborate with team members to ensure smooth operations.

Requirements:

-Min. Diploma/ Degree

-ability to start on short notice.

-Proficient in using office systems and software Navision and Falkor / SAP

If interested, please email your resume to [email protected] or telegram @alexgohhl

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

[email protected]

Responsibilities

• Welcome, assist and direct visitors.
• Check visiting guests’ fulfilment and issue visiting pass.
• Maintain information directory of all departments for reference in making calls.
• Receive and screen phone calls.
• Provide information to guests and staff in person or by phone.
• Monitor visitors’ assets as security awareness.
• Send and receive messages through all communication devices.
• Check availability and booking of meeting rooms and booking of corporate passes.
• Maintain general filing system for all meeting requests properly.
• Arrange and coordinate incoming and outgoing items.
• Assist with ad-hoc duties as assigned.

Requirements

• Diploma/Degree in any relevant disciplines
• Keen to learn and positive attitude
• Able to handle fast-paced environment

Interested applicants please email your resume to [email protected]

Megan Ng Su Ting

CEI Registration No.: R23115059

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

Responsibilities:

· Manage the phone calls and attend to client inquiries

· Call, schedule and remind customers to confirm their appointment

· Introduce promotional offers

· Provide admin, co-ordination and any other relevant support to the marketing team

· Contribute to marketing effectiveness by supporting the campaigns and promotions on social media platforms such as Facebook, Instagram and Google

· Provide good customer service

· Any other duties which may be assigned

Requirements:

· 4 or 5 days x 4 hours worked week

· Basic PC skills required

· Customer service background would be an added advantage

· Friendly and warm personality

· Able to start work immediately or within short notice

· Preferably with some relevant experience

· Location: Somerset

Please WhatsApp your resume to 90700919.

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 3 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 2 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Front of House / Customer Representative

Who We Are

We are a leading aesthetic clinic, located at the heart of ORCHARD ROAD, that provides non- invasive aesthetic treatments and solutions for face, body and hair. We wake up each morning because there is excitement in knowing that we will be surrounded by people all working towards a common goal. To make a substantial difference in our customers’ lives, when our customers feel good, we feel good. When they look good, we look good.

Our Vision

OUR VISION is to build a community for ourselves and customer, where everyone in our community believes that natural beauty can be improved on and shouldn’t be concealed, that perfection is less important than being a better version of ourselves, and that confidence comes from making that effort.

The Position

We are looking for a Customer Representative. This position would provide you with the exposure and experience for personal development, and overall success.

A typical day in the office would involve you interacting with our clients. On the one hand, you will be explaining to them our products, services and treatments. On the other hand, you will be educating and relaying insights about your customer to the rest of the team and your colleagues. You will be following up with customers after their treatments, and relaying feedback to your team members. You will be the central nervous system of our clinic - everything goes through you before we interact with our customers.

Why join our team?

Candidates without experience are welcome to apply

We provide:

Career Development Opportunities

• We encourage everyone to be the best they can be, and offer programs and sponsorship for extracurricular courses that will enrich them
• Formal Training programs
• Fast track career progression

Attractive Remuneration Package

• Basic salary + Variable performance bonus
• Medical and dental benefits + Insurance coverage

What are we looking for?

If you are a yes to the following, we would like to meet you!

• Do you love skincare, beauty and aesthetics?
• Are you a people person?
• Are you a passionate person?
• Do you love to communicate with different kinds of people?
• Does learning new things, understanding new perspectives energise you?
• Are you able to take care of customers as if they were guests in your own home?
• Are you a good salesperson?

We are looking for a Customer Representative who enjoys providing authentic, professional and knowledgeable service to all clients. In this role, you will:

• Provide advice to customers – face, body, wellness etc
• Keep up to date with the latest technology, trends and techniques for beauty and aesthetics via discussions with our Medical Director, Sales Reps and team members
• Initiate and foster excellent client relationships
• Manage work flows and create systems to enable efficient and effective customer feedback programs
• Work with the sales team to formulate and implement sales strategies
• Be active in after-service and keep the team updated on client progress and satisfaction
• Maintain healthy stock inventory
• Maintaining the cleanliness of our clinic

We are here to provide you with the relevant experience to expand your toolkit for your future. All we ask for is a highly positive attitude, the ability to learn, incredible amount of initiative and a high sense of accountability. We want your input and whatever your creative mind has to offer! We will take you as you are, the best version of yourself.

That said,

The ideal candidate should have:

• Keen interest in retail or client service industry
• Social media and internet savvy Effective time management, problem solving and communication skills - English, Mandarin, Bahasa Melayu (would be a plus)

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Location : Jurong East MRT

Office Hours : 5 days

Salary : $12/hr

This is handling the call line, which are mainly corporate clients, will also need to do some admin work to verify with customers and do data entry.

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities
1. Attend to patient’s enquiries and provide information.
2. Be the contact person for the doctors and patients.
3. Maintain confidentially of patient’s information.
4. Demonstrate good interpersonal skills with the public and staff.
5. Inform patients of the estimated waiting time or period of absence when the doctors are called away.
6. Responsible and responsive to patient’s feedback/complaints before referring to the Manager, SOC Executive or supervisor.

Requirement

• Min NITEC in Any Discipline
• No Need Experience
• Keen in Healthcare
• Able to commit 3-6 months at least

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards
• Troubleshoot issues and address customers' concerns promptly
• Provide product /service information when necessary

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

The Coconut Club is a Singaporean restaurant that celebrates coconut milk as the lifeblood of our cuisine, over our signature Nasi Lemak or sharing plates. With community at its core, The Coconut Club prioritises an inclusive and diverse culture.

The Coconut Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Building and maintaining relationships with guests
• Order taking & menu description
• Up-selling products based on your extensive product knowledge
• Ensuring guest satisfaction by being proactive in service operations
• Improving procedures and systems

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange an interview.

Job Title: International Sales Manager

Company: BF Health & Skin Care Global Pte Ltd

Location: Singapore international (or as specified)

Job Type: Full-time

Job Summary:

BF Health & Skin Care Global Pte Ltd is seeking an experienced and dynamic International Sales Manager to lead our global sales efforts. The ideal candidate will be responsible for developing and executing sales strategies, building strong relationships with international distributors and clients, and driving revenue growth across multiple regions. This role requires a strategic thinker with a proven track record in international sales, preferably in the beauty, health, or wellness industry.

Key Responsibilities:

• Develop and implement international sales strategies to achieve company sales targets and expand global market presence.
• Identify, prospect, and establish relationships with key distributors, partners, and clients in target markets such as India, Indonesia, Malaysia, UAE, and the USA.
• Lead and manage the international sales team, ensuring team members meet their sales objectives and provide excellent customer service.
• Monitor market trends and competitor activities to identify new opportunities for product development and market expansion.
• Negotiate contracts, terms of sale, and partnership agreements to maximize profitability and long-term business growth.
• Work closely with internal teams including marketing, product development, and customer service to ensure alignment of sales objectives with overall business strategy.
• Prepare regular sales reports, forecasts, and performance analysis for senior management.
• Manage international sales budgets and allocate resources effectively to ensure maximum ROI.
• Attend industry events, trade shows, and international exhibitions to promote the brand and its products.

• Location: Pioneer
• Manage order receipts efficiently, prioritizing timely order processing and good customer interactions and relationships.
• Supports the order to cash process with excellence in order processing.
• Registers and processes customer orders in the system received via, electronic mail, phone or through other contact with the customer.
• Ensures order processing is handled correct and in full and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
• Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
• Completes registering / filing / archiving of customer service-related documentation.
• Assures cooperation between customer service regarding administration of customers’ orders.
• Providing ad-hoc general administrative support when assigned.

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

You will be responsible to provide an excellent and consistent level of service to your customers. The Receptionist is responsible to ensure the smooth and efficient running of the reception within Damai.

• Possess GCE ‘O’ level qualification and above
• At least 6 months of prior experience in similar capacity in a spa environment
• Pleasant disposition and well-groomed
• Preferably to be bilingual in both English and Mandarin
• Able to work shifts, weekends and public holidays

We are looking for a team player who is passionate about servicing and one that can assist to resolve case issues.

• Respond promptly to inquiries and concerns via phone, emails, or chat
• Resolve customer issues and complaints effectively and efficiently
• Manage high volumes of inbound and outbound calls/messages
• Maintain accurate records of customer interactions and transactions
• Provide up-to-date service information
• Escalate issues to the appropriate department/manager/colleague as needed
• Collaborate with other department/manager/colleague to resolve issues and concerns
• Maintain a positive and professional attitude at all times
• Continuously improve your knowledge of products and services
• Meet or exceed performance targets, such as call/message volume and resolution time
• Adapt to new technologies and processes as they are implemented
• Participate in training and development programs to improve customer service skills and knowledge
• Contribute to team goals and initiatives to improve customer satisfaction and retention
• Able to handle and manage difficult calls/clients
• High level of diplomacy required

Requirements:

· Excellent verbal communication skills

· Telephone skills

· Friendly and pleasant manner

· Data entry skills

· Typing and word processing skills

· Meticulous and detailed

· Documentation skills

· Active listening skills

· Attention to detail

· Problem solving skills

· Only Singaporeans & PRs may apply

· Min GCE ‘O’ Level

The Opportunity

· This is an exciting opportunity to work for one of the leading global banks.

· It is an opportunity for an experienced Equity Trade Support Analyst to join their team

The Job

APAC Equities Trade Control is responsible for managing the trade capture, reconciliations, lifecycle management, corporate actions and client servicing for Equity Swaps, Equity Executions and Equity Derivative businesses. The products covered are Listed and OTC products in Equity/Equity derivatives across all APAC markets.

Responsibilities:

· Provide consistently stellar operational support for derivative/swaps/cash products.

· Support the Sales and Trading Desks by investigating, resolving issues and enquiries.

· Utilize critical thinking/problem solving skills to provide timely resolutions to client issues and breaks.

· Work closely with wide range of stakeholders both within operations and outside of operations such as compliance, credit, sales, trading, legal, risk, technology.

· Exhibit proactivity to improve process and enhance controls to mitigate operational risk to the firm

· Strong individual contributor but must be an active team player to achieve collective goals.

· Manage ad-hoc projects and liaise with both internal/external counterparts in different regions.

The Talent

· Degree in Business Management/Finance or any other relevant fields

· Possesses understanding of Equity/Equity Derivatives Trade Life Cycle/Corporate Actions

· Risk & Control focused; Understands Risk and potential P&L impacts of processes.

· Proficiency in MS Product Suite i.e. Excel, Word etc. is essential

· Bloomberg, Reuters and corporate action processing knowledge preferable

· VBA & SQL programming skills preferable

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]

• Email Topic: Apply Equity Trade Support Analyst

• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918