Total 1,991 Customer Service job vacancies in Tanglin Road, Central Singapore

• Performs all management jobs and incharge of manage all staff performance

• Performs all treatments and massage therapy available on the spa menu

• Manage appointments and keep on time

• Interacts cooperatively with other spa team members to provide a seamless customer experience

• Be sensitive to each guest’s comfort level and service needs

• Adheres to a high professional standard in dress, grooming, language and lifestyle

• Consistently records and updates client records

• Helps in performing other expected tasks and duties: stocks, treatment rooms’ cleanliness, assist in bookings, etc.

• Familiar with Body scrubs and/or wraps techniques, body massage, facial treatment processes

• High energy, able to work in a fast-paced environment

• Manage appointments and keep on time

• Interacts cooperatively with other spa team members to provide a seamless customer experience

• Be sensitive to each guest’s comfort level and service needs

• Adheres to a high professional standard in dress, grooming, language and lifestyle

• Consistently records and updates client records

• Helps in performing other expected tasks and duties: stocks, treatment rooms’ cleanliness, assist in bookings, etc.

• Familiar with Body scrubs and/or wraps techniques, body massage, facial treatment processes

• High energy, able to work in a fast-paced environment

Position summary statement:

Guest Service Team Leader (GSTL) works as a supervisor role of front office to manage all aspects of the front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. He/she is responsible for increasing overall guests stay experience. He/she is portray as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.

Responsible in meeting guest needs and exceed guest expectations. Addressing and rectifying guest concerns and complaints, and perform office duties such as associate work schedules, monthly reports, and coordinates with other departments. A competent working knowledge of the property management systems (PMS) and Standard operating process are required. GSTL is responsible of mentoring and coaching junior associates.

Primary Responsibilities:

• Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
• Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
• Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
• GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.
• Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests. Coordinates and communicate with relevant departments to ensure all preference and special request are met.
• To provide supervision, direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
• A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
• Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
• Presence in the guest area during high traffic times to assist the front office employees and to ensure smooth operations.
• To handle guest complains and feedback, and action on necessary steps for service recovery.
• Ensure that DM log is accurately updated.
• To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)
• To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact.
• Necessary reports must be completed and signed.
• To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by end of the shift.
• Work closely with the Housekeeping Team to ensure discrepancies are identified.
• Train and develop team to the highest possible extend. Ensures that trainings are provided for technical, hospitality, communication, management, and organizational skills.
• Assist in orientation and training of new hires.
• To undertake any other tasks and assignments assigned by the Assistant Guest Relations Manager and Operations Manager.
• Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
• To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou.
• Process Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast operations.
• Preforming of office duties such as associate work schedules and timesheets and monthly reports.

Requirement:

• Minimum 3 years experience as a Senior position in Front office preferably from a Deluxe Premier Hotel or Serviced Apartment.
• Has excellent background in guest or customer service.

1. Singapore Citizens or PRs are preferred;

2. It is best to have more than 3 years of work experience in BEAUTY CENTRE MANAGER.

3. The salary range is between SGD 2500-4800.

4.Work 6 days a week, overtime on Saturday and Sunday, shift work system.

Interested applicant please email your resume at [email protected] or contact us at +65 86969408.

Singjob International Pte Ltd | Rainobw Deng | R1871429 | EA License No. 18C919320

Working Location: Island-wide
Contract Duration: Up to 12 Months Contract
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: Up to $2,980 per month

Background:

This is a generic job posting for Entry Level applicants who are interested in a role within the Social Service sector. More details will be furnished during the screening process.

Responsibilities:

Your job duties may involve:

· Research Support: Assisting in conducting desktop scans and basic research activities such as conducting literature reviews, data collection, and data processing.

· Data Analysis and Reporting: Collecting, analysing, and presenting data from research activities to support decision-making and identify areas for improvement.

· Admin, Logistics, Operations Support (new): Prepare and consolidate management reports, administrative and logistical support for network sessions, events etc

· Customer Service (x10, new): Assist members of the public in applying for financial assistance schemes. Various Locations island-wide.

· Casework Administration: Assist Caseworker in preparation of documents for on-site visits.

· COVID-19 Grants Audit: Involved in the audit of COVID-19 related schemes, manage feedback and appeals received from applicants audited.

· IT Support Management (new): Assist end-users in resolving account query and collate feedback on system improvements.

· Other ad-hoc duties as assigned.

Job Requirements:

· Diploma or Bachelor’s Degree in Psychology / Social Work / Social Sciences or other relevant disciplines.

· Immediate Starters are preferred (Not serving any notice period)

· Entry Level applicants with interest in the Social Service sector are welcomed to apply.

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

**Job Opening: Service Crew for Italian Restaurant**

**Position:** Service Crew
**Location:** Positano Risto
**Working Hours:** 48 working hours per week
**Work Days:** 5-day work week

**About Us:**
Join our Italian restaurant and be part of a team that delivers exceptional dining experiences! We are looking for enthusiastic and dedicated Service Crew members who are passionate about customer service and Italian cuisine.

**Key Responsibilities:**

- Greet and seat guests with a warm and friendly attitude.
- Take accurate food and beverage orders and ensure timely service.
- Serve food and beverages to guests while maintaining high service standards.
- Assist in setting up and clearing tables efficiently.
- Handle guest inquiries and provide menu recommendations.
- Ensure the cleanliness and organization of the dining area.
- Work closely with the kitchen team to ensure smooth service flow.
- Process payments and manage billing accurately.
- Follow all health and safety regulations.

**Requirements:**

- Prior experience in a similar role is an advantage, but not mandatory.
- Positive attitude and a strong commitment to customer service.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Team player with good communication skills.
- Flexibility to work various shifts, including weekends and public holidays.
- Basic understanding of Italian cuisine is a plus.

**What We Offer:**

- Competitive salary and benefits.
- Opportunities for training and career development.
- A friendly and supportive working environment.

If you are passionate about hospitality and enjoy working in a dynamic setting, we would love to meet you!

**How to Apply:**

Please send your resume via Whatsapp to Positano compnay HP 97115833.

We look forward to having you on our team!

About the job

We are looking for a proactive enthusiast to provide executive administrative assistance to the Ikano Retail Management team in the Service Office and to aid in the execution of cost-efficient travel solutions and strategies that align with the organisation’s strategic and operational goals. The incumbent is required to have great attention to detail, strives to deliver high quality work and shares IKEA values to Renew and Improve.

Your assignment

• Provide consistently high levels of executive management support while maintaining confidentiality and exercising diplomacy.
• Assess and manage competing priorities, initiate timeline for various decision forums and exercising discretion to facilitate optimal use of the managers’ time.
• Manage managers’ meetings, coordinate travel arrangements and itineraries.
• Support and back up the Executive Support & Travel Manager in the Ikano Retail Board preparation, pre-meeting coordination of materials for various committees and decision forums.
• Execute the progression of information and duties including overseeing the signing of legal contracts & documents, raising purchase orders, maintaining the Ikano One webpage, filing travel expense claims for the management, co-workers’ profiles maintenance in the travel system and annual travel budgeting process.  
• Lead and/or contribute to ad hoc projects to support the achievement of organisational-level strategic and operational objectives.
• Evaluate, introduce and implement travel and admin solutions/technologies to improve efficiency and deliver envisioned benefits.
• Initiate improvement to optimise and streamline business processes in areas where there is opportunity for increased efficiency and cost-saving.
• Identify, document and update standard operating key procedures and processes.
• Drive vendor selection initiatives for corporate hotels and travel providers.

We are seeking an experienced Application Support Analyst with expertise in payments systems, specifically with SWIFT and ISO 20022 protocols. The successful candidate will play a key role in supporting mission-critical applications in a fast-paced financial services environment. You will collaborate with internal and external stakeholders, troubleshoot issues, and ensure the smooth operation of payment-related systems.

Provide Level 2/3 Support: Handle support requests and incidents related to payment processing applications, ensuring timely resolution of issues.

Payments Expertise: Work extensively with payment systems and messaging formats, including SWIFT (MT, MX), SEPA, CHAPS, and ISO 20022 standards.

System Monitoring & Troubleshooting: Proactively monitor the payment applications, identify performance bottlenecks, and troubleshoot system failures.

Incident & Problem Management: Ensure incident logs are maintained and followed through until resolution; engage in root cause analysis for recurrent issues and implement permanent fixes.

Collaboration with Development and Infrastructure Teams: Liaise with cross-functional teams to escalate and resolve issues as needed. Coordinate with the development team on bug fixes, patches, and enhancements.

Change & Release Management: Participate in the deployment of updates, patches, and configuration changes to payment applications. Ensure proper testing and minimal disruption during rollouts.

Compliance & Documentation: Ensure compliance with internal and external policies regarding security, risk management, and regulatory standards. Maintain detailed documentation on processes, workflows, and resolutions.

Stakeholder Communication: Provide regular updates and reports to business stakeholders on the status of incidents, maintenance activities, and application health.

Knowledge Transfer & Training: Share expertise and knowledge with other team members to build technical skills and increase understanding of payment systems across the support team

4+ years of experience in Application Support roles, specifically within the financial services/payments domain.

Proven experience with handling incidents and problem management in a payments environment.

Hands-on experience with SWIFT payment systems, including MT/MX messaging formats.

Strong understanding of ISO 20022 standards and their implementation in payment systems.

Experience with other payment processing systems (ACH, RTGS, etc.) is highly desirable.

Good Knowledge of SQL, Unix/Linux commands, and scripting for troubleshooting.

Job Description:

• To conduct home audits pertaining to Sustainbility & Environment during the weekends
• Able to commit a minimum of 2 weekends continuously

Job Requirements:

• Possess good command of English and an additional language (Mandarin/Malay/Tamil
• Polite & Friendly
• Customer-Oriented

Able to start work immediately or with short notice preferred.

Training will be provided and more details will be disclosed to shortlisted candidiates during interview.

Join us to Transform Lives!

Pathlight School is the first autism-focused school in Singapore to offer a unique blend of Singapore mainstream national curriculum and life readiness skills. We are currently the largest special education school in Singapore. We invite candidates who have proven commitment and competence to join us in the role of Social Worker.

Pathlight School is part of Autism Resource Centre (Singapore) or ARC(S), a not-for-profit charity based in Singapore. ARC(S) is dedicated to serving children and adults on the autism spectrum, to help these individuals lead meaningful and independent lives in society.

This position involves working with parents and caregivers of our students to enable them to be active partners in their child’s education journey. Your job role will include:

Casework and Counselling

• Identify emerging trends that require domain attention in case assessment and case planning and implement the use of new and emerging approaches in casework interventions
• Implement professional tools and working templates to support staff in case assessment and case planning
• Monitor and implement use of professional processes (such as use of tools and templates and adherence to practice policies
• Implement case and care plans and interventions for cases as part of a multi-disciplinary team

Groupwork and/or Community Work

• Conduct environmental scans and community needs assessments
• Mobilise community resources
• Develop and implement new community development initiatives and evaluate their progress and effectiveness
• Implement community initiatives that promote inclusion
• Review models of care and service delivery based on evidence-based research

Stakeholder Engagement & Partnerships

• Actively participate in community networking and build collaborations with stakeholders including parents, caregivers, community partners and other professionals
• Establish collaborations with internal and external stakeholders to deliver and improve care and services for parents and caregivers, including facilitating the smooth transition of students into and out of Pathlight
• Develop and conduct effective parent engagement activities to enable and empower parents and caregivers to be active teaching partners
• Identify families with more complex needs for relevant intervention/assistance. These include providing school and community-based financial assistance as well as linking families to community help and making referrals if necessary

Administration Support

• Maintain documentation of case management intervention such as case logs, reports, database
• Maintain and review SOPs and process related to case management
• Support Student Affairs matters such as student admissions, understanding families’ needs and communication with internal and external stakeholders

• Possession of a recognized degree in Social Work or a Graduate Diploma in Social Work.
• Preferred: 3 or more years of relevant work experience in a social work setting.
• Candidates without prior experience are encouraged to apply, provided they meet the educational requirements and demonstrate a strong commitment to the role.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We apologise that only shortlisted candidates will be notified.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to hire.

About Sleek
Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, generative AI tools and exceptional customer service
3. Business banking: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 450 staff, but we think and act more like a startup than a large corporation.We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important.  We have zero tolerance for anyone that is aggressive or mean - we are committed to creating and nurturing a diverse and inclusive environment.Flexibility: You’ll be able to work from home [2-3] days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you make key calls, get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. [Additionally, you’ll be able to access our S$1,200 pa flexi benefits scheme for home office equipment or health and fitness expenditure].  Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

We are now looking for an Admin Support Executive (Mailroom) who will be responsible for managing mailroom operations and supporting data quality initiatives. This role involves handling incoming and outgoing mail, maintaining accurate records, and assisting with data reconciliation tasks. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to perform administrative tasks efficiently.

Mailroom Duties:

• Manage office phone calls and address client inquiries via email.
• Coordinate local and international courier services.
• Oversee the complete mailroom process, including receiving, sorting, scanning, and uploading client correspondence into the designated platform.
• Organize and maintain an efficient and systematic filing system.
• Perform other administrative duties as assigned by the Head of Operations.

Data Quality:

• Assist the Head of Operations in reviewing and analyzing dashboard data and implementing corrective actions as needed.
• Propose new reconciliation methods based on data observations to enhance accuracy.
• Conduct daily reconciliation between Xero invoices and the Sleek platform to ensure accurate recording of all services.
• Undertake additional administrative tasks as directed by the Head of Operations.

Qualifications:

• Strong organizational and multitasking abilities.
• Proficiency in using office equipment and software, including email and data entry systems.
• Excellent communication skills, both written and verbal.
• Attention to detail and accuracy in handling data and documentation.
• Ability to work independently and as part of a team.

Description

Ultimate Performance (U.P.) has forged a reputation as the world’s foremost body transformation experts, delivering exceptional client results under the mantra "maximum results, minimum time" within our global gyms.

We are currently seeking a Receptionist to support our U.P. Singapore Gym.

This position is available as a part-time role.

Responsibilities

• Multitasking, e.g. taking orders and making pre/post-workout beverages.
• Familiarise yourself with the company's system software, update appointment calendars.
• Keep track of daily sales
• Inventory and stocking of beverage supplies and supplements
• Liaise with suppliers.
• Keep the bar and lounge area neat and tidy at all time, and reception when needed.
• Amiable and endearing personality.
• Taking initiative and working well independently.
• Warmly welcome clients and attend to potential customers, always ready.
• Answer incoming calls to address enquiries.
• Handle ad-hoc administrative tasks

Salary: $10 per hour

Job Type: Part time

Hours: Weekdays / Weekends / Public Holiday - flexible to do morning or evening shift. Maximum of 35 hours per week

We welcome applications from candidates with no experience and fresh graduates are also welcome.

Due to our rapid expansion to serve more children, we invite people to join us in transforming the lives entrusted to us.

You will be responsible for providing support to the following areas, including (but not limited to):

Front Desk & Reception

• Reception and front desk duties (eg: handling walk-in queries, phone calls, voice mails, in-coming and out-going mails)
• Managing room booking system
• Managing and maintaining sick bay for students and ensuring first-aid kit items are constantly refreshed for emergencies

General Administration

• Printing and disseminating communication letters to students
• Managing and updating of student data and files
• Processing of all student-related matters like SMART card applications, Disability Data Registry applications and bus transport subsidies
• Ensuring all moneys (e.g. School fees) collected are accounted for with the Finance Department
• Frequent updating and maintenance of notice boards

Others

• Ensuring a well-maintained key issuance system & Security passes for visitors
• Ensuring adequate stock of stationery & spare uniforms and to place orders when required
• Supporting other school events/activities

• Minimum O Level / ITE / NITEC certificate
• 1 to 3 years of relevant work experience in related administrative fields
• Good customer service skills
• Strong organisational skills with strong detail orientation
• Strong verbal and written communication skills in English
• Ability to work in a fast paced, dynamic and challenging work environment
• Desire to learn about Autism and the passion to help special needs students.
• Proficiency in Microsoft Office applications

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We apologise that only shortlisted candidates will be notified.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to hire.

JOB SCOPE

• Managed food and beverage orders and served guests
• Assist with food prep, setup, and stock check, upsell items, and know the menu well
• Manage all restaurant phone & email reservations; administrative duties in the restaurant

JOB REQUIREMENTS

• Able to work on rotating shifts, weekends & public holidays
• Working days: 5 days per week
• Working hours: 44 hours per week
• Location: Close to Bayfront MRT

Job Description:

• Preparation for opening and closing of restaurant and retail space.
• Welcome customers and bid farewell as they leave the restaurant.
• Help customers to settle down and advise on ordering system.
• Answering queries regarding services, menus, offers or any other product related queries.
• Serve food to customers in an effective and polite manner.
• Assist kitchen staff whenever required.
• Clean tables after customers have left and clearing dishes throughout customers dine in.

This job has the following work schedule:

• Retail hours
• 5.5 days / week
• Overtime
• Parkway Parade

Benefits & Perks

This job has the following benefits:

• Medical coverage
• Employee discounts
• Training & professional development
• Paid overtime
• Paid sick leave

We regret only short-listed candidate will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

YOUR SUCCESS IS OUR ACHIEVEMENT!

EA License No: 05C3451

EA Personnel Reg No: R23113395

Ashley Soo Li Kim

• Monday to Friday; office hours
• Conducive work environment
• Location: Seletar Aerospace

An established MNC in the Aerospace industry is seeking for a suitable and passionate candidate to join the team!

Job Responsibilities:

• Lead daily operations and manage the team of sales support executives by coaching, mentoring and providing guidance
• Manage and resolve customers’ requests and issues in a timely manner
• Work closely with sales team and other departments to resolve any operation issues and ensure on time delivery
• Track and analyse sales support metrics to enhance performance and areas for improvements
• Implement strategies to improve sales support process and procedures
• Work closely with the Operations Lead to oversee the procurement and logistics function
• Other relevant duties as required

Job Requirements:

• Minimum Diploma in Marketing/ Business/ Supply Chain or Equivalent
• Minimum 5 years of relevant experience with 2 years of supervisory experience
• Proficient in MS Office
• Good interpersonal and communication skills
• Candidates who are on short notice will be advantageous

Interested and suitable candidates, please email your CV in MS Word to

[email protected]

Ammerline Lam Sze Yi

Division Manager

CEI Reg. No.: R1104463

Personal Data Protection

“By submitting your curriculum vitae or disclosing your personal information in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us, in accordance with our Privacy Policy. Please access our website at www.celecti.com.sg for a copy of our Privacy Policy.”

• 5 days, MNC,Central
• $2500 -$2900, AWS,bonus, overtime
• Medical/dental benefits
• Fast-paced environment

Responsibilities:

• Prepare quotations and process purchase orders from customers
• Provide high level telephone, email and web chat support to our customers
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders
• Encourage customer to order through e-commerce store

Requirements:

• Minimum GCE “O” Level Qualification
• Minimum 1 year of experience in order processing and handling of customer’s enquiries
• Possess a service-oriented mindset with excellent customer service skills
• Good communication and interpersonal skills
• Able to work independently with minimal supervision and is a good team player
• Able to work under pressure
• Meticulous and organized
• Able to multi-task and work in a fast-paced environment
• Proficient in MS Office (especially in Microsoft Excel)
• Immediate availability will be an added advantage

Interested applicants, please send your resume to [email protected]

Responsibilities:

Quotations and Order Processing: Handle and process large volume of quotations and sales orders within the stipulated target time (including verifying and rectifying of part number errors on the orders)

Enquiries Management: Respond to enquiries from customers via phone, email and web chat in a prompt, courteous and professional manner

Claims Management: Process claims that arise from shipment delays, defective items, wrong pricing, etc

Communications: Collaborate with internal and external stakeholders to resolve any issues that may arise with regards to customers’ orders (including requesting of lead time changes to suppliers)

General: Encouraging customers to order online through the e-commerce store

Requirements:

· Minimum GCE “O” Level Qualification

· Minimum 1 year of experience in order processing and handling of customer’s enquiries

· Positive work attitude, self-driven, independent, team player with strong customer service mindset

· Good communication and interpersonal skills

· Detailed-oriented with a strong focus on accuracy

· Able to multi-task and work under pressure

· Adaptable to a fast-paced working environment with a sense of urgency

· Proficient in Microsoft Office (Powerpoint, Excel, Word and Outlook)

· Immediate availability will be an added advantage

Working hours:
Monday to Friday: 9:00am to 6:00pm
*Rotational Saturday/PH: 9:00am to 3:00pm (paid Duty allowance on Sat/PH)

- responsible for handling bookings of appointments and walk in customers

- keying in the daily sales collected

- arrangement of timeslots for customers

- assignment of therapist roster

- prepare monthly reports for therapist sales record

- handle any phone calls for enquiries

Location: Singapore

Office Work Setup: Hybrid
Availability to Join: ASAP

Job Overview:
We are seeking a highly skilled and dedicated Senior Service Engineer specializing in Data Center Automation (DCA) to join our team in Singapore. As part of a dynamic environment, you will play a crucial role in providing technical leadership and coordination for service activities related to medium engineering complexity. You will ensure that engineering and service disciplines within the AMC sites are efficiently executed, aligning with contract specifications, quality standards, and safety requirements.

This role is ideal for someone with deep knowledge in the data center domain, particularly in handling 800XA control system, and who thrives under pressure, providing 24x7 support with a commitment to solving problems and maintaining customer satisfaction.

Key Responsibilities:

1. 24x7 Service Delivery:

• Provide technical support and troubleshooting for the data center customer installed base in Singapore.
• Ensure timely service delivery with a 2-hour SLA, resolving issues both remotely and on-site.

• Collaborate with project teams during installation, commissioning, and site activities, providing hands-on support to address engineering errors and commissioning challenges.

• Serve as the technical Service lead, offering guidance across engineering disciplines included in AMC projects.
• Foster knowledge transfer from Project Engineering teams and share best practices across different projects and disciplines.
• Develop and implement standard processes and tools.

• Maintain and manage relationships with key customers, identifying new sales opportunities and ensuring customer needs are met.
• Provide specialist support and advisory services for the Sales team.

• Prepare all necessary documents and reports for customer approval.
• Ensure timely reporting of work done and follow-up on outstanding issues.

Challenges:

• Provide 24x7 availability to meet tight schedules and budgets.
• Deliver exceptional service support to customer sites on a rotational basis.
• Navigate the complexities of data center engineering, a rapidly evolving field.

• Experience:
• 4-6 years of experience in data center operations or similar domains.
• Strong background in DCS project engineering or service, particularly with 800XA system.
• Experience with Data Center Automation projects, specifically BMS/EPMS/CMS, is an added advantage.
• Technical Skills:
• Familiarity with data center terms, terminologies, and control systems.
• Competency in Microsoft Office tools and basic computer literacy.
• Personal Attributes:
• Strong interpersonal, organizational, and communication skills.
• Customer service-oriented mindset.
• Ability to work under pressure, managing tight schedules and on-call duties.

About the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

Your assignment

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
• I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
• I know our daily and weekly service targets and this drives me to improve our service delivery.
• Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
• I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
• Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
• I ensure safety guidelines are met within the Customer Relations  area.
• I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up  area when required.