Total 1,449 Customer Service job vacancies in Tanjong Pagar, Central Singapore

Summary:

To plan, co-ordinate and perform inspection works on newly installed and existing equipment under maintenance contracts.

Responsibilities:

• Assist the manage/senior engineer in ant techincal aspect of the equipment
• Carry out inspection on newly installed equipment and equipment under maintenace
• Attend to safety and performance-related breakdowns of equipment
• Planning and implementation of new measures to improve performance of equipment
• Investigate and submit report on the technical failures of equipment
• Act as calibration committee member when assigned by senior manager and to ensure all instruments within the department are properly documented and calibrated
• Assist in technical training of subordinates within the department
• Any other duties as assigned by superior

Requirements:

• Entry Level / No experience
• Triple E certs
• Microsoft Words, PowerPoint and Excel skills such as creation of table and analysing of data
• Good communication skills
• Able to work independently
• Willing to learn

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

About the role

Reporting to the Regional Account Manager, Asia Pacific, the Regional Key Account Support Intern will be part of the Luxury Fashion vertical and will be responsible for developing key materials to support vertical growth in Asia Pacific. This 6-months full-time internship will begin in January 2025.

What you will be doing

• Support the updating and maintenance of existing communication content (such as newsletters, workshops etc.)
• Support existing account through problem solving
• Help to develop Gantt chart for Project management follow-up
• Assist in Project management follow-up and milestones commitment
• Support countries during tender phase through vendor follow-up and DACs

The successful candidate

Essential

• Undergraduate in Business / Sales / Supply Chain
• Analytical, with the ability to translate complex requirements and data into effective solutions
• Team player, ability to work effectively across all levels from management to operators and across different functional areas
• Strong project management, planning and organizational skills
• Able to work independently
• Advanced skills in MS Excel, Word, Powerpoint

Desirable

• Working knowledge of MS Visio, MS Project will be a plus

Bank Mendes Gans (BMG) is known world-wide as a niche bank for liquidity and information management services, providing integrated customized solutions for corporate companies around the globe. BMG has developed and perfected a full and integrated range of liquidity and information management services required by its corporate clients whom it serves with a high level of professionalism and personal service. BMG is part of the ING Wholesale Banking Clients Coverage.

Role and responsibilities

• As a Mid Office Banking Specialist at BMG you are the first contact for our international clients on all operational matters. You are a team player, not afraid to pick up the phone and talk to our clients about high value transactions, foreign exchange (FX) transactions, interest calculations, day to day cash pool and netting activities and many other topics.
• You provide excellent client support on sensitive international treasury- and cash management payments with complex routing, adhering to the international payment routing standards. In close cooperation with the BMG Treasury department you coordinate sensitive payments and ensure adequate funding is available with our correspondent banking partners. You understand and provide insight in detailed interest calculations and interest allocations within a group company.
• You are involved in onboarding of new clients from A to Z; collect and verify client documentation and assisting our clients with setting up their data in our state of the art self-service portals on our online banking platform ‘Megabank’. Contract verification, account activation and keeping customer files according to high quality standards requires accuracy and eye for details.
• As an Mid Office Banking Specialist you will have a dynamic job in the front line of our organization. You will work in close relation with our high value clients, your team members and colleagues from various BMG departments. Through working in the cash pool, netting and administration teams in one of the Mid Offices you will become an expert in international (FX) payments and cash & liquidity management while you master top notch service skills in a highly professional organization.

Company Culture

• A challenging environment with a team of dedicated co-workers
• A customer centric and result driven attitude
• A growing organization that values initiative and entrepreneurship
• Hands-on mentality and no-nonsense attitude

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll provide you with the tools and an environment for you to develop.

Furthermore you have:

• Completed university (Bachelor) education
• Experience and familiar with international (FX) payments, cash pool and/or netting in an banking environment is a plus but not essential.
• You are not afraid to pick up the phone and call our clients about their high value treasury transactions, day-to-day cash pool and netting business and coordinate implementations.
• Able to work with, and have experience with, tight deadlines and a high pressure environment.
• Candidate must be proficient in Korean language as the role is required to liaise and interact with Korean-speaking clients
• Customer focus, attention to details, teamwork, planning and organizing, persuasiveness.
• Your mentality is to take it on and make it happen, to help others to be successful and to always are a step ahead.

Responsibilities

• Support operations of production networks in a hyper-scale and heterogeneous environment.
• Perform deep dives on complex technical issues across networks, ranging from automated tooling to hardware failures and network issues.
• Follow through escalations till closure, analyzing and leading investigation across domains and functional teams.
• Anticipate potential operational risks and develop strategies to mitigate/minimize.
• Participate and improve escalation and emergency response with detailed postmortem while addressing issues systematically to prevent future occurrences.
• Align with cross-functional relationships with Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and OEM partners to deliver superb operational results and manage the performance of external vendors.
• Participate in the oncall rotation with the global operations team.

Qualifications

• BS or MS in Computer Science, Computer Engineering, or a related technical discipline, or equivalent experience
• 5+ years solid internetworking experience in large ISP internet network, CDN/Edge network, handling at least Tier 2 escalations
• Expert knowledge of TCP/IP and IPv6, L3 Switching, BGP, packet capture and analysis, (TCP/UDP/HTTP) Protocol session communication.
• Intermediate knowledge on Linux system, DNS, HTTP, server hardware.
• Knowledge on power and cooling in a large data center
• Knowledge of data driven analysis on large scale data to find problems and root cause
• Experience in implementing/maintaining the monitoring, alerting and repairing systems for production network in a DevOps environment.
• Has done scripting and/or coding in languages such as Python or GO for monitoring and alerting or provisioning.

*Minimum qualifications*

• Network operations experience on supporting large-scale network infrastructure or internet infrastructure (CDN or IAAS or large IXSP internet network
• Engineering degree, or a related technical discipline or equivalent experience.
• Proficient in at more than one of the domains: IP network, caching appliance infrastructure, CDN/Edge network, DNS, HTTP/S including topology, protocol, hardware and architectures, linux system, network wide alerting and automation (with real hands-on), scripting and/or coding for automation. Preferred candidate to be multi skilled in multi domains.
• Experience working within a global team and collaborate with cross-functional teams in a fast-paced and dynamic environment with limited supervision.

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team:
- Minimum 2 years of experience in customer service and dispute management via a corporate setup
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Professional interpersonal and communication skills (Emails, Calls and In-person)
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive and committed with a positive learning attitude
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is required
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

* Location : Tuas West

* Experience in Chiller

* Basic + Allowances + AWS + VB

* Permanent role

Key Responsibilities:

• Schedule and track chiller maintenance activities.
• Ensure adherence to maintenance checklists and schedules.
• Test, commission, and fine-tune new chillers independently.
• Oversee on-site project execution, including FAT and SAT, for optimal chiller performance.
• Interpret technical documents, as-built drawings, and schematics.
• Analyze operating data and address repair issues as needed.
• Manage chiller overhauls and supervise subcontractors for quality assurance.
• Prepare detailed service reports for each assignment.
• Address customer service issues promptly and recommend preventive measures.
• Conduct risk assessments and ensure safety during service and repairs.
• Perform additional tasks as required by the Department Manager.

Requirements

• Minimum ITE Certificate with Merit in Engineering or Diploma in Mechanical Engineering.
• At least 3 years of relevant experience with chiller systems.
• Proficient in guiding and troubleshooting HVAC faults, particularly with modular screw chillers, centrifugal chillers, and absorption chillers.
• Excellent verbal and written communication skills, with the ability to prepare detailed service reports.
• Strong safety mindset and adherence to Workplace Safety and Health (WSH) standards.
• Willingness to undertake short-term overseas assignments

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.
We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Tiang Wan Ying

EA Personnel Reg. No.: R1767473

Job Scope

• Act as the client service point of contact for day-to-day inquiries, ensuring timely responses by adhering to service levels for resolution, and providing a quality client experience.
• Maintain excellent working relationships with internal teams, identify root causes, and areas for improvement when resolving client issues.
• Maintain familiarity with industry best practices and market intelligence to offer value-added services, such as client digital solutions.
• Drive and plan service initiatives, such as Service Account Plans and Service Reviews.
• Analyze trends and data, and present findings to clients to identify opportunities for service and process improvements to enhance processing.
• Support multiple geographies (when required) and client accounts across Southeast Asia.
• Coach and mentor junior team members.

Job Qualifications

• Degree in Banking, Finance, Business, or equivalent.
• 5 - 10 years of relevant product/financial experience in banking or client service.
• Foundation in transaction banking product knowledge (e.g., FX, Payments, Trade Finance, Cash Management).
• Excellent interpersonal skills and a positive attitude.
• Excellent analytical skills and detail-oriented.

Interested Candidates may send their resume and cover letter directly to [email protected] ,stating the position as the subject title in the email.
Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Entry-level role in vibrant, dynamic and friendly medical communications agency

After a period of successful sustained growth, we are looking for a smart, eager Account Executive to join our Chinatown-based client service team. Please note this is not a sales role, but rather a client service role assisting with the delivery of creative communication projects in our healthcare communications business.

This is an entry-level or early-career role with on-the-job training provided by an experienced and friendly team, offering an excellent opportunity to enter the creative agency world. You will be primarily responsible for supporting the management and delivery of healthcare-related creative campaigns, programmes, and events. We are looking for a capable AE with a can-do attitude, strong multi-tasking abilities, and excellent communication skills. You should also be able to work independently when needed and show great initiative.

A background in communications, marketing, or a related field would be favourable. An aptitude for copywriting, digital, or content creation skills will be an advantage. While a science background is beneficial, it is not essential; our skilled team members can assist in technical upskilling.

Reporting to the Managing Director, you will be exposed to a range of projects and therapy areas across our business of strategy, creative and medical communication campaigns, and interact with top Regional executive clients.

Key responsibilities include:

• Day-to-day delivery of communication campaigns and initiatives for our leading pharmaceutical company clients
• Daily client interface via email, phone, video and face-to-face meetings
• Internal briefing and management of creative resources to meet timeline and budget commitments, including the review of creative work and client liaison for approvals
• Understanding of client business challenges, overall strategy and objectives
• Demonstrating proactivity and anticipating client needs before they ask
• Adherence to agency processes, upkeep of work-in-progress and financial administration

We are a small, tight-knit, and friendly team that values balance, flexibility, and adaptability. Our philosophy centres on delivering outstanding results for our busy clients, ensuring they return to us time and time again. As such, we need an active team player who is keen to learn, grow, step up, work efficiently, solve problems, and go the extra mile to consistently deliver excellent results. And of course, have some fun along the way!

Job Descriptions

• Prepare for opening and closing operation hours
• Help customers to settle down and advise on ordering system
• Serve food to customers in an effective and polite manner
• Answering customer’s queries regarding services and menu,
• Clean tables after customers have left and clearing empty/unwanted dishes
• Assist kitchen staff whenever required
• Welcome and bid farewell to customers as they enter/ leave the restaurant
• Maintain cleanliness and tidiness

Job Requirements

• Good guest service skills
• Pleasant personality with good communication and interpersonal skills

Benefits

• Competitive salary with room for negotiation for exceptional candidates.
• Opportunity to be part of a dynamic and creative culinary team.
• Transportation provided for after-hours shifts.
• Annual Leave (AL) and benefits discussed during the interview.

Working hours

• 5 Days 44 hours
• Sunday off

Responsibilities:

• Act as the client service point of contact for day-to-day inquiries, ensuring timely responses by adhering to service levels for resolution, and providing a quality client experience.
• Maintain excellent working relationships with internal teams, identify root causes, and areas for improvement when resolving client issues.
• Maintain familiarity with industry best practices and market intelligence to offer value-added services, such as client digital solutions.
• Drive and plan service initiatives, such as Service Account Plans and Service Reviews.
• Analyze trends and data, and present findings to clients to identify opportunities for service and process improvements to enhance processing.
• Support multiple geographies (when required) and client accounts across Southeast Asia.
• Coach and mentor junior team members.

Job Qualifications

• Degree in Banking, Finance, Business, or equivalent.
• 5 - 10 years of relevant product/financial experience in banking or client service.
• Foundation in transaction banking product knowledge (e.g., FX, Payments, Trade Finance, Cash Management).
• Excellent interpersonal skills and a positive attitude.
• Excellent analytical skills and detail-oriented.

Interested Applicants, please email your resume to [email protected] (R1767650), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

As Location Support Specialist, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting.  

Key responsibilities

• Act as Support Services’ extended arm on site for technical assistance and troubleshooting. Provide hands-on support for end users for incidents that cannot be solved remotely.
• Responsible for on-site configurations, installations and inspections of products and services (e.g. hardware for new employees).
• Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses only.
• Responsible for documentation and communication of ongoing assignments, progress, and potential areas of improvement.
• Provide hands and feet for infrastructure specific needs including physical checks/ work and maintenance (infrastructure vendor management e.g., ISP, telephone etc.) *

• Monthly team meetings
• ISO/HSE (Biz Safe) compliance
• Emergency / Fire Warden / First Aid
• Stationery and office supplies
• Meetings, visitors and guests
• Arrange internal team events
• Office facilities, repairs and maintenance
• Main reception phone/desk/mail/courier
• Office invoicing, bills, etc
• Leave cover for Infra/NR Personal Assistant
• Ad-hoc support work as and when required

What you get to do in this role:

• Build coalitions with fellow Business Unit leaders and extended team members to champion ITSM and ITOM practices and GTM strategies.
• Build and drive sales strategy at a GEO level in conjunction with Field Sales and Pre-Sales Leadership, Professional Services, Marketing, Alliances & Channels and Sales Operations teams to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Act as the central conduit to Global Business Unit Sales Leadership teams and Field Sales Leadership
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by assisting Sales Directors, PLS and Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business, both locally and with Global business units for each product line
• Achievement of annual sales goals on a quarterly and annual basis is required
• Build effective working relationships with Solution Consulting, Product Development, Customer Success, Professional Services, Marketing and the ServiceNow executive team

About the role

Reporting to the Head of Vertical - Beauty, the Regional Key Account Support Intern will be part of the Beauty vertical and will be responsible in providing support for various marketing, communication and projects in the region. This 6-months full-time internship commences Dec 2024/ Jan 2025.

What you will be doing

• Collating of monthly Beauty reports from all entities
• Support the maintenance of Beauty vertical's SharePoint and updating of Beauty's ASPAC deck
• Consolidate statistical elements from various operation sites and achieve a monthly regional reporting vision of our business
• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
• Ensure the compliance with applicable legal requirements

The successful candidate

• Degree or Diploma in Business, Marketing or Communications preferred
• Strong proficiency in English (written & spoken)
• Analytical, with ability to translate complex requirements and data into effective solutions
• Strong marketing, project management and organizational skills
• Takes initiative and able to to work independently
• Advanced in MS Excel, Word, PowerPoint, MS Visio, MS Project

Responsibilities

· Attend vessels for inspections, commissioning, surveys and troubleshooting of the automation and electrical systems, boilers, scrubbers, ballast water treatment systems and other machinery.

· Deliberate with management on the requirements and procedures for project execution.

· Organize and manage EIA projects toward the fulfillment of a set objective.

· Provide EIA expertise to produce concept and detail designs for Marine/Ship/Offshore projects.

· Prepare Electrical Load Balance Calculations, Single Line Diagrams, Short Circuit Calculations, Earthing System Calculations, and Breaker Selectivity Analysis.

· Provide a selection of components like transformers, rectifiers, UPS, circuit breakers, battery system, cable selection, cable schedule, cable bulk MTO etc.

· Develop Instrument list, I/O list, systems schematics, control philosophy, control narratives, control block diagrams, cause and effect table, data sheets etc.

· Carry out troubleshooting and programming of Programmable Logic Controllers.

· Prepare Cause and Effect diagrams, Control/Safety Narrative, and Logic Diagrams.

· Interface with other discipline engineers, clients, equipment suppliers and class authorities.

Qualifications

· Degree in Electrical/Instrumentation/Automation Engineering or equivalent.

· An Electrician Engineer Certification is required.

· Arc Flash & High Voltage Safety Engineer Certification.

· Programmable Logic Controller Technician Certification.

· Certified Automation Professional Certification.

· Advance Marine Electrical Technician Certification.

· Good knowledge of the shipboard safe working practices.

· 5 + years' experience in Electrical and Instrumentation/Controls Design within Marine/offshore oil/gas industries.

Summary:

To plan, co-ordinate and perform inspection works on newly installed and existing equipment under maintenance contracts.

Responsibilities:

• Assist the manage/senior engineer in ant techincal aspect of the equipment
• Carry out inspection on newly installed equipment and equipment under maintenace
• Attend to safety and performance-related breakdowns of equipment
• Planning and implementation of new measures to improve performance of equipment
• Investigate and submit report on the technical failures of equipment
• Act as calibration committee member when assigned by senior manager and to ensure all instruments within the department are properly documented and calibrated
• Assist in technical training of subordinates within the department
• Any other duties as assigned by superior

Requirements:

• Entry Level / No experience
• Triple E certs
• Microsoft Words, PowerPoint and Excel skills such as creation of table and analysing of data
• Good communication skills
• Able to work independently
• Willing to learn

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

• Monday - Friday: 8.30am - 6pm
• Location: Outram

Our client is the world's largest integrated provider of products and services for individuals undergoing dialysis.

Responsibilities:
Frontline Patient Services and Administrative Duties:

• Provide frontline patient services and non-clinical administrative support to Clinic and HQ personnel.

Billing:

• Ensure daily posting, claim receipts posting, and receipt updates in a timely manner.
• Complete billing for each patient (including various fees like treatment, admin/service fees, and ad hoc charges) after each treatment daily.
• Collect payments from patients promptly for treatments and services rendered.
• Follow up and update funding bodies (long-term and short-term) and notify both internal and external customers in a timely manner.
• Assist Accounts Receivables personnel in notifying or updating patients and arranging payments for any delinquent accounts.

Patient Registration:

• Register new patients and inform them or their designated caregivers about necessary details (e.g., clinic location, HD slot allocation, price per treatment, required documents for registration or subsequent sessions).

Financial Counseling:

• Conduct financial counseling or re-counseling for new or existing patients, ensuring all required documents are collected and submitted on time.
• Assist patients in checking their Medisave balance and insurance schemes.
• Verify patient Medisave Authorization forms and relevant insurance forms, obtaining pre-authorization when required.

Cash Collections & Management:

• Ensure accurate and prompt calculation and collection of treatment and service fees.
• Reconcile and tally daily collections and entries correctly.
• Manage petty cash, including issuing reimbursements and maintaining accurate transaction records.
• Bank cash weekly or when collections reach S$1,000 (whichever comes first).

Claim Submission:

• Prepare and submit monthly summaries and invoices for Medisave, Medishield, NKF/MSW, and CSC.
• Ensure tax invoices for hospital Medical Social Work (MSW) funding are posted timely.
• Monitor and follow up on claim submissions to ensure reimbursement.
• Coordinate with Finance to issue monthly cheques to patients.

Stock Management:

• Place orders for clinical consumables and follow up with suppliers.
• Coordinate with stock in-charge for stock count and weekly orders.
• Ensure timely and accurate monthly inventory stock closing.

Reporting:

• Update the center movement chart on patient status weekly and submit it to HQ.
• Ensure timely and accurate updates of daily end-of-day reports and submit them monthly.

Customer Service and Administrative Support:

• Answer phone calls within 3 rings, providing accurate information or forwarding calls appropriately.
• Provide ad-hoc frontline support for patients or caregivers, including booking transport.
• Assist Nurse Manager/Assistant Nurse Manager in coordinating patient appointment bookings and inquiries about holiday dialysis.
• Maintain updated patient particulars at all times.
• Check and respond to emails promptly.
• Collect, sort, and route mail appropriately from the post box daily.
• Assist the Operations team with clerical work as needed.

Requirement:

• Minimum ITE graduates.
• 'O' level graduates with relevant work experience, transferable skills, and a positive attitude will also be considered.
• Prior experience in clinics, hospitals, or healthcare is an advantage.
• Attention to detail with numbers and experience in Excel and SAP is preferred.
• Strong interpersonal and communication skills.
• Inventory experience is desirable.
• Team player with the ability to multitask.
• Patient, responsible, reliable, and diligent.
• Able to work in a fast-paced environment.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

ALTEN Group is a world leader in Engineering and Technology consulting services providing outsourced Engineering, R&D, and IT Services for different industries such as Transportation, Defence, Energy and Security with 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore.

As a Service Delivery Manager, you will manage a team to deliver and maintain a high level of customer service to the client and to operate and support the infrastructure, systems, network and security for a mission-critical system.

Responsibilities:

Ø Service Management

· Maintain positive relationships with customers

· Identify customer needs and overseeing the service delivery within the business context and the timeline

· Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently

· Organise activities and meeting deadlines

· Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise

· Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents

· Provide reports to customer and the management that are timely and accurate

Ø Processes, Procedures and Documentation

· Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively

· Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently

· Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively

· Review and update customer assets, spares inventory and documentation

· Ensure completeness of and to upkeep all related baselines of the software and operating system documented

Ø System Maintenance

· Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements

· Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production

· Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement

· Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system

· In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect

· Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system

· Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Ø Configuration Management

· Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading

· Ensure the correct configuration of the system is loaded for testing and any other work performed on it

· Ensure the proper configuration management control is followed during the integration of software release for software verification

· Ensure the documentation of hardware, software and system configuration items are always up-to-date

Ø Contactability

· Authority shall raise and report all system defects and problems via a 24/7 helpdesk hotline provided to handle and monitor all faults. Ensure the standby maintenance personnel are contactable for response and on-site service

· Be on 24/7 standby for any escalation by the maintenance personnel

Ø Performance Reports

· The following reports are to be provided every month in a format structured determined by the Authority:

v Summary of Contractor performance reports

v Summary of completed jobs and tasks

v Summary of outstanding jobs and tasks

v Preventive maintenance checklist and reports

v Authority furnished spares status and reports

v Equipment / modules defects and warranty reports

v Serialised inventory included spares report

Ø Obsolescence Management

· Monitor, inform and propose alternative replacements to the Authority at least 2 years before any hardware or software obsolescence

· Provide a yearly declaration that the critical sub-systems / components will not have any obsolescence issues for the following twelve months

Ø Stock Take Requirements

· Ensure quarterly stock-take programme are performed on the spares inventory at the office and Authority sites.

· If there is deficiency of the stock during the stock taking, ensure these differences are documented and replenished into the spares inventory

Ø Reliability, Availability and Maintainability

· Know how to use the Mean Time Between Failure (MTBF) to calculate the reliability figures of hardware

· Understand the criteria to identify Reliability Critical Items and provide the listing

· Calculate the spare parts list to meet the system operational availability

· Calculate the Operational Availability (A0) where the formula is defined

· Specify the Mean Time To Repair (MTTR) that includes the time for fault detection, isolation, removal of Line Replaceable Unit (LRU) and replacement of LRU and re-verification

Essential Requirements:

· Minimally 5 years of experience in supporting mission critical systems with very stringent SLA e.g. 99.9%

· Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent

· Past high complexity government project experience will be highly beneficial

· Strong in IT Service Management (ITSM) standards, processes, guidelines and best practices

· Strong in project management methodologies and quality control techniques

· Strong in resource planning skills

· On 24x7 standby

· Able to cope in a highly pressured fast-paced environment

· Prior working knowledge in RedHat Enterprise Linux is preferred

· Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage

· Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL

· Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and software architecture

· Able to understand the user operations environment

· Willingness to pick up any new technologies

· Leadership Skills:

Ø Proven ability to manage critical incidents

Ø Ability to diffuse and de-escalate difficult situations

Ø Experience in overseeing large and diverse teams

Ø Managing third-party service providers

· Excellent leadership and conflict management

· Strong teamwork skills

· Excellent verbal and written communication skills

· Strong time management and prioritization skills

· Exceptional organizational skills and attention to details

· Ability to remain calm under immense pressure

· Ability to handle very difficult customers

· Compassion and empathy

· Willingness to support and mentor team members

· Ability to manage sensitive information professionally

· Good accountability

· Strong self-direction and motivation

Responsibilities:

• Spearhead outreach and partnership efforts by actively participating in the planning, execution, and monitoring of financial literacy programs and community-focused initiatives.
• Coordinate with diverse stakeholders, including local organizations, community groups, and financial institutions, to ensure project deliverables are met on time and within scope, fostering collaborative ties.
• Manage expenses, purchase orders/contracts, and gift premiums’ reports to ensure efficient use of resources and financial transparency.
• Consolidate reports, including tracking and monitoring volunteer team activities, internal outreach efforts, and other management reports to showcase the impact of financial literacy initiatives within the community.
• Conduct research on financial literacy outreach trends and advancements to provide insights that inform the development of impactful, community-oriented projects.
• Collaborate cross-functionally with finance, education, and social service teams to ensure successful, financially empowering project outcomes for the community.
• Provide general administrative support, including premium coordination, procurement, payment processing, and contract status updates to maintain efficient programme operations.
• Support staff engagement programmes, such as manager conferences, workshops, and team-building activities, to foster a culture of community-driven financial literacy initiatives.

Requirement:

• Bachelor’s degree in Business Administration, Banking or in any related majors
• At least 6 months to 1 year of experience in Project Management Office (PMO) or Business Support role.
• Proficient in Microsoft Office applications.
• Excellent stakeholder management skills.
• Good to have experience working in non-profit organisation (NGO).

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Lunch Service Crew or Kitchen Helpers (Monday - Friday)

Working Schedule: Mon to Fri, 9am to 4.30pm

Salary: SGD 1600 - 2000 per month

Job Description:

• Assist with serving customers drinks and lunch set

• Daily housekeeping

• Preparation of food items/ingredients before lunch hour

• Assist with customer general enquiries

• Ensure operations run smooth

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

R1879771

Revup Proservices Pte Ltd

EA.24C2366

Technical Support Officer

Working Schedule: Shift Hours (7am to 4.30pm / 2pm to 11pm)

Salary: up to SGD 2500 per month + AWS + VB

Responsibilities

• Coordinate with Maintenance Team and the staff to monitor performance of the kiosks
• Perform remote troubleshootingon the kiosks if required
• Verify data from maintenance team to ensure data accuracy and improve the ease of understanding.
• Assist in all systemwide software deployment activities to all kiosks
• Monitor performance of kiosks post software deployment for potential faults/issues.
• Generate backend reports of the kiosks for investigation purposes.
• Create Work Orders in System to record details of fault troubleshooting.
• Any ad-hoc additional duties as instructed if required.

Requirements:

• Minimum Nitec in Engineering or any other relevant field.
• Proficient in Microsoft Office (especially in Excel).

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

R1879771

Revup Proservices Pte Ltd

EA.24C2366

Call Center Officer (Monday - Sunday)

Working Schedule: (4 weekday 1 weekend) 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

Salary: up to SGD 2700 per month

Job Description:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

R1879771

Revup Proservices Pte Ltd

EA.24C2366

Responsibilities:

Deliver Quality Guest Service

• Contribute to the Guest’s Park experience by anticipating their needs and offering Park information including events and directions
• Look for opportunities to communicate with Guests and recommend the variety of service
• Foster an inclusive environment where all Guests are welcomed, respected, valued and appreciated
• Help capture memory

Capture Exclusive Moments

• Capture high-quality Guest photos and utilising the guidelines for image composition
• Create an individualised memorable experience for Guests while capturing their photos
• Capture candid moments of Guests by integrating and supporting all operations

Create Lifetime Memories

• Welcome, assist and invite Guests to view their photos
• Personalise Guest images into cherished memories
• Share portfolio of images with Guests
• Assist Guests in determining which products best meets their needs
• Sharing with Guest on the variety of services available for their own photos
• Guide Guest on downloading photos and offers after-sales service

Requirements:

• Enthusiastic about engaging in Guest interaction
• Strong verbal communication skills
• Adapt to and understand new technologies
• Work in a fast paced and changing environment
• Engage positively with team members while maintaining a professional work environment
• Self-motivated and ability to work independently
• Complete repetitious tasks while maintaining quality and productivity standards
• Flexible, adaptable, and able to commit during holidays and weekends

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Hooi Wai Man (Samantha)

EA Personnel Reg No: R21100062

Job duties:

• Receive, direct and relay telephone messages and fax messages.
• Assist in the planning and preparation of meetings, conferences, as well as manage the bookings for meeting rooms.
• Assist the Managing Director in her administrative duties and errands.
• Respond to public enquiries and feedback.
• Provide word-processing support to different department on an ad-hoc basis.
• Prepare weekly report
• Prepare and update Awards of Works and Maintenance Work Requisitions
• Replenish all office items
• Update car park collections into BIOS system
• Assist in the organization of special events
• Collection and circulation of incoming mails, emails and faxes to relevant parties.
• Filing and referencing record for all departments
• Maintenance and records of all office keys
• Maintain and update Tenants/Contractors data base
• Update annual leave and MC record for circulation to colleagues on first day of the month
• Any other duties as may be directed by the company from time to time

Requirements :

• Minimum GCE ‘O’/’A’ level
• Min 2 to 3 years of relevant working experience
• Computer literate
• Pleasant personality with excellent interpersonal skills
• Excellent telephone skills

Tempserv Pte Ltd

License No: 06C3745

Ivy Ng / EA Reg No: R1102590

Responsibilities:

• Handle customers’ queries (via telephone / email) escalated from Call Centre
• Reports to the team lead and Contact Centre Manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• Min O level / ITE / Diploma in any discipline
• Prefer 1 year experience in Customer Service / Call Centre
• Possess excellent customer service, communication and interpersonal skills

Tempserv Pte Ltd

EA License No: 06C3745

Consultant: Ivy Ng / EA Personnel No: R1102590