Total 1,452 Customer Service job vacancies in Tanjong Pagarr, Central Singapore

Responsibilities:

• Reports to the team lead and contact centre manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• Min O level education
• 1 year exp in Customer Service / Call Centre will be added advantages
• Possess excellent customer service, communication and interpersonal skills

Interested candidates please forward a detailed resume and email to [email protected]

Consultant : Daniel Lee / EA Personnel No : R1989151

Responsibilities

• To conduct preventive maintenance to home appliances product and equipments
• To sustain and maintain machines/equipments and to perform corrective maintenance
• To perform troubleshooting
• To monitor machines and equipments operational performance & condition
• To facilitate day to day operations

Requirements:

• Relevant experiences in home appliances repairing/ maintenance are welcome
• Has motor bike and/or car driving license
• Vehicle provided or own vehicle with allowance

Interested candidates, please forward a detailed resume as MS Word format (DO NOT SEND BY QUICK APPLY) and email to [email protected]

Tempserv Pte Ltd
License No: 06C3745
Attention: Daniel Lee / EA Personnel No: R1989151

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Responsibilities:

• Reports to the team lead and contact centre manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• Min O level education
• 1 year exp in Customer Service / Call Centre will be added advantages
• Possess excellent customer service, communication and interpersonal skills

Interested candidates please forward a detailed resume and email to [email protected]

Consultant : Daniel Lee / EA Personnel No : R1989151

Job Descriptions

• Manage customer flow and seating arrangement
• Greet customers, take orders, serve food and beverages and clear tables
• Respond promptly to customers’ enquiries with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and collect payment using a credit card machine/ cash register.
• Prepare and serve hot and cold beverages according to standard operating procedures.
• Ability to make coffee using espresso machines will be an added advantage
• Ensure restaurant cleanliness daily by clearing tables, returning dishes to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

Job Requirements

• 1~2 years of relevant exprience

Benefits

• Attendance allowance of $100 for 1 month of perfect attendance
• 14 days annual leave
• 14 days medical leave
• 60 days hospitalisation leave

Working hours

• 6days 44hrs

Job Scope

• Manage incoming calls
• Support sales team in job processing and coordination of orders
• Obtain production requirement and updates from customers
• Prepare documents and coordinate shipments
• Sustain good relationship with customers, co-workers and colleagues through interactive communication.

Requirement

• GCE 'O' level / Higher Nitec / Diploma with min 1 year working experience
• Entry Level welcome to apply

Interested candidates, please kindly click APPLY or email to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Consultant In-Charge: Daniel Lee/R1989151

☑ Assist to handle spare parts / shipping

☑ Able to handle Mainland Chinese clients

• Co-ordinate closely with Regional Sales Team, follow up after receiving Sales Contract;
• Respond and follow-up with customers enquires and technical problems;
• Prepare service reports and maintain technical information;
• Monitoring customer complain;
• Ensure prompt response to and completion of work;
• Planning installation schedule for Installer, IT & Trainer for flight reservation, hotel accommodations, visa application etc.
• Packing of Spare parts for courier delivery
• Prepare Packing list/Delivery Order/Commercial Invoice to forwarder and customer;
• Carry out daily scheduled maintenance and inspections;
• Liaising, coordinating and supervise with external repair vendors as required;

Interested applicants, kindly send your UPDATED resume in MS WORD format to ref9 at trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Xue Fen (Shannifer)

EA Personnel Reg No: R1653801

• IAM tools management, engineering, and support (Level 2)
• Friendly and stable team environment
• Familiarity of Oracle Identity Governance (OIG) will be a plus

Responsibilities:

• Lead IAM support team in managing the identity access management tools and technology
• Holistic correlation across systems to resolve underlying IAM issues and risks; risk assessments to identify and mitigate potential security risks in RBAC implementations.
• Fostering collaboration with key stakeholders, including Level 1 & 3 teams, stakeholders in broad security division, applications, infrastructure, business operations etc.
• Address audit queries, evaluate support model effectiveness, and proactively resolve system issues.
• Provide standby support for emergencies and collaborate on standard recovery processes – in case of critical incidents
• Review deployment guides, manage deployment calendars, and ensure timely security updates and product patches
• Supervise on BI reports, automation scripts implementation
• Address audit queries, evaluate support model effectiveness, and proactively resolve system issues.

Requirements:

• 8+ years IAM (Identity and Access Management), Information Security experience
• Hands-on experience with RBAC and SOD (Segregation of Duty) implementation.
• Strong knowledge in Oracle Identity Governance will be a plus
• Proficient in Java, Python, or similar languages for automation (security engineering).
• Project management experience and knowledge of relevant technologies.

If you are interested in the above position or other cyber / information security position, please kindly send your updated CV to Shannagh Wu at [email protected]

*Due to high volume of applications, only shortlisted applicants will be contacted.*

Reg No.R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

Responsibilities

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or
• Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system.
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support

Requirement

• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Able to perform 12 hours shift working

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Consultant In-Charge: Daniel Lee / EA Personnel No: R1989151

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Roles and Responsibilities:-

• Process hospital tender orders.
• Handle incoming phone calls and manage customer feedback.
• Process and invoice consignment orders.
• Create blanket order(s)/ reserve order(s)
• Administrative duties related to order processing including filing of documents.

Requirements: -

• Degree/Diploma with relevant min 2 years of experience in order processing.
• Customer-orientated and can work in a fast-paced environment.
• Pleasant personality with good interpersonal and communication skills.
• A team player with positive service mindset and meticulous.
• Proficient in Microsoft Office applications.

As a Junior Operations Support, you will be responsible for assisting with operations for the ServiceNow platforms. This function includes overseeing the platform’s day-to-day operations, guaranteeing system stability, and providing user reports.

Responsibilities:

Operations Support

· Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks, ..

· Ensure proper Platform Administration and admin requests OLA fulfillment.

· Assist in troubleshooting issues and errors within the ServiceNow platform.

· Weekly report to Global Operation Group leader.

Contribution to SRE (Site Reliability Engineering) activities:

· Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks,

· Contribute to Definition and Documentation of processes or how-To as knowledge base articles.

Project involvement

· Actively participate in ServiceNow implementation and integration projects.

· Contribute to the testing and quality assurance processing during project rollouts.

Training

· Conduct regular training sessions for employees and contractors.

· Maintaining knowledge base articles for end users.

RampUp:

· Ramp Up Knowledge in ServiceNow Platform technology

· Become a Certified System Administrator

Knowledge, Skills and Experience:

· Bachelor or master’s degree in information technology,

· Experience in Systems / operations / IT.

· Basic knowledge of ITSM principles

· Knowledge in Security

· Experience in IT project management, DevOps/Agile

· Fluent in English

· Excellent analytical and problem-solving skills.

· Strong communication and organizational abilities.

· Ability to document processes, configurations, and user guides clearly and effectively.

· Knowledge of programming languages like JavaScript, familiarity with HTML, CSS, and web services (REST, SOAP) is also beneficial.

· ServiceNow certification (eg. ServiceNow Certified System Administrator)

Brief Responsibilities:

• Responsible for providing post-sales support.
• To regularly meet the customers and clarify to achieve requirements according to the terms of the contract.
• Responsible for various inquiries by customers including but not limited to quotations, site works, new requirements, monitoring of Purchase Request/Quotation cycle etc.
• Co-ordinate a group of supervisors/engineers and technicians engaged in preventive and corrective maintenance of equipment.
• Prepare/conduct training, monitor, audit and evaluate sites as well as field maintenance staff.
• Evaluate, ensure and monitor safety of all field staff and field works inclusive of necessary administrative duties.
• Implement, manage and maintain transparent, traceable and up-to-date records of all works carried out inclusive of all communications, transactions and other work.
• Achieve the targets required such as sales, costs, budgeting, performance, customer satisfaction, KPI etc.
• Performs specific or ad-hoc functions as assigned by the Manager / Department Head.
• Any other duties as assigned by the Company from time to time.

Requirements:

• Diploma/ Degree in Engineering (Mechanical/ Electrical/ Electronics)
• 5 years of relevant experience as Assistant Manager/ Manager
• At least 3 years of Customer and People Management working experience. Prior working knowledge in Profit & Loss will be highly preferred
• Able to multi task and possess good leadership skill

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now”.

We regret only shortlisted candidates will be notified. Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chong Kar Mun

EA Personnel Reg No: R2089894

ROLE : Inside Sales Operation Support - Order and Logistic Management

• Sales Order Excellence: Take the helm of our sales order process, ensuring each customer’s journey from order to fulfillment is seamless and satisfying. To manage the accounts assigned to you by increasing the sales and developing new sales
• Logistic Coordination : Assign to SG logistics management , keeping our warehouse operations effective , support regular stock takes that inform business strategy and support sales success.
• Strategic Material & Stock Coordinating: Play a vital role as team member for internal Sale and Operation to collaborate with PMC , Sales and Product team to ensure stable supply chain and quality .
• Operational Dynamo: Propel efficiency through your involvement in the inbound and outbound logistics, demonstrating an eye for improvement and a knack for problem-solving.
• Customer Success Advocate: Act as a key contributor to our commitment to customer satisfaction, where your efforts in order execution and delivery management result in triumphant customer experiences.
• Other tasks assigned by supervisory or management

• Candidate must possess at least a diploma or above cert
• Must be keen in sales
• Excellent communication, interpersonal and presentation skills
• Able to work both independently and as an effective team member
• Bilingual proficiency in Mandarin and English will be advantageous
• 1 to 2 years relevant experience

Job Responsibilities:

• Carry out preventive maintenance and troubleshooting of escalators and lifts
• Strong interest in technical know-how and hands-on experience
• On-the-job training will be provided

Requirements:

• Diploma/ Degree holder in Mechanical, Electrical or relevant Engineering background
• 1-2 years of working experience, preferably in construction/ lift industry
• Good communication and able to multi-task
• Preferably with supervising experience

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte LtdEA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)EA Personnel Reg No: R24121213

Company information
Registration No.201935022ZEA No.19C9950

• Manage and contain the operating cost to ensure that it is kept within the cost allocated for the team.
• Responsible for full trade lifecycle management across various treasury products including trade validation, confirmation, settlement, exercise / assignment, general ledger posting, reporting, and provide source data support in related regulatory reporting.
• Responsible for reconciliations between trading system, GL system, Nostro and clearing broker to ensure entries are matched, as well as breaks are investigated, accounted, resolved and / or escalated within the stipulated timelines.
• Responsible for managing funding instruction, cash / collateral margining and settlement with clearing broker, counterparties and / or custodian.
• Responsible for reviewing new business / product initiatives, regulatory requirements, internal policies, operations manuals, system access rights, and SLAs.
• Responsible for managing static data maintenance in the trading system.
• Assist the Head of Treasury Operations to ensure smooth operational delivery in TPC across all products within agreed SLAs, KRIs and / or KPIs.
• Assist the Head of Treasury Operations to drive continuous improvement to attain operational efficiency, resource optimization and cost effectiveness.
• Provide oversight of outsourced activities to ensure completion of contract renewal and performance review updates are meeting KPIs and agreed service levels.

• Support business and Operations projects and initiatives to increase income generation or improve operational efficiency.
• Participate in system enhancements including UAT to achieve optimum productivity.
• Manage tracking and closure of project and change deliverables.
• Review and digitalize / streamline internal work processes to reduce manual efforts.
• Establish good interpersonal relationships with the various stakeholders.
• Create and engage in a collaborative working relationship with various desks across Treasury department.
• Manage stakeholders’ expectations by offering the appropriate support and / or solution.
• Facilitate the completion of Operational Manual and Functional Manual, and grant follow up of procedures that need to be revised, amended or validated in the manual(s).

Compliance / Operational Risk Management

• Comply with all regulations, policies and standards, contributing to an effective risk culture.
• Provide support for any regulatory, audit, and BCP requirements.
• Maintain RHBSG internal control standards, including the timely completion of KCT, KRI, RCSA, other operational risk reports, review audit reports, compliance reviews and quality assurance (QA) controls and take appropriate action regarding any significant exceptions.
• Understand the requirements of MAS guidelines so as to ensure adoption and compliance in BAU processing.
• Identify any operational and settlement risks in the current workflows and ensure controls are in place to mitigate the risk gaps.
• Perform application / system administration functions and / or review to ensure compliance with Group IT Security Policy and Guidelines.

Leadership

• Encourage active discussions and collaboration within the team so that they will be energized, engaged and motivated to achieve the department’s goal of being an inspired workforce.
• Encourage staff to come up with innovative ideas to improve internal work processes and to build a culture of continuous improvement within the team.
• Identify staff for coaching and mentoring so as to improve the level of technical competency in the team. To identify potential leaders for grooming and nurturing which is in line with Group’s direction of building high performance culture.
• Be a role model by aligning actions, decisions and team’s priorities to reflect an excellence mind-set and a “can-do” attitude.
• Motivate the team to achieve high standards and consistently work towards meeting or exceeding commitments.

Stag Match® is a registered education business that has become a leading education business in the education industry. Our growing services are in-line with Singapore’ Education system, which focuses on students’ creative thinking and analytical skills.

We are looking for a creative, passionate and initiative Robotics and coding Trainer cum curriculum developer personal.

Job Description

Able Conduct physical enrichment training (Robotics and Coding) with children

Good classroom management

Facilitate an inclusive and collaborative classroom environment

Liaise with managers to determine training needs and schedule training sessions

Able to Train the Trainers

Able to Design and plan effective training programs (online and offline)

Able to develop curriculum for online and offline programs

Prepare educational material such as module summaries, videos etc.

Ensure attendance and other Training records documents

Conduct evaluations to identify areas of improvement for training and curriculum

Monitor employee performance and response to training

Coordinate, Supervising and plan freelancer trainers schedules

Providing prompt and insightful feedback to parents or stakeholderJob requirement

Comprehensive knowledge of ICT-related (robotic & coding) or Maths

Able to communicate and PR with parents / stakeholders

Must be willing to travel branch to branch

Requirements

Must be registered on IRS MOE

Must have prior experience in training children

Must have prior Coding or Robotics training with children

Minimum GCE A Level/Diploma in any discipline

Good communication skills and with an excellent command of English.

Proficient in Microsoft Office

Proactive and with a positive mentality, creative with excellent presentation, communication, negotiation and interpersonal skills

Able to work independently and as well as a team player

Able to lead the team and have good initiative

Prior operations and office administration experience preferred

Never say die attitude

Able to work under pressure

Stag Match® is a registered education business that has become a leading education business in the education industry. Our growing services are in-line with Singapore’ Education system, which focuses on students’ creative thinking and analytical skills.

We are looking for an Creative , independent , initiative Content Digital marketing manager ( Enrichment Education ) to assist to uplift the brand of the company

Job Description

· Primarily responsible to create, plan, build, execute creative content marketing and Sales initiatives in social platforms and search engines.

· The candidate MUST have a sense of experience in Digital & Social Media Marketing (different social platforms and search engines)

· Create, Design, Coordinate and Execute campaigns and ensure outstanding delivery ( including Video )

· Responsible for create and leads generating application, monitor the lead pipeline and provide weekly report to the Director, Sales/Business Development

· Assist in the formulation of strategies to build a lasting digital media connection with consumers

· To work with Director and Deputy Director on marketing budget and develop cost- effective marketing plan

· Monitor and keep track on the leads’ generation and effectiveness of the campaign and produce a constructive report to the Director

· To support the BU in all other activities as and when assigned.

Other marketing

Requirement:

· 2-3 years’ experience in digital marketing or project management:

· Developing marketing calendar and roadmap

· Project management

· Working and influencing creative team and product team

· Developing customer journeys

· Strong copy and content writing capabilities.

· Excellent project management skills and the ability to work both collaboratively and independently.

· Highly analytical and able to derive meaning from data.

· Ability to think critically.

· Excellent communication skills, both written and verbal.

Preferred Skills

· Experienced with Google , Facebook, Tiktok , LinkedIn etc

· SEO , SEM, CPC campaigns, Google AdWords, display ad networks etc

· Social Media Marketing campaign know how, setup, execution.

· Marketing automation tools, mailchimp, hootsuite, marketor etc.

· Graphic design, use of adobe illustrator or photoshop

· Communications Skills – Active listening to give full attention to understand others, asking right questions and speaking to convey information effectively

· Negotiation Skills – To reconcile differences in customer’s request and achieve mutual agreement to meet business objectives

· Persuasive skills to convince customers to make purchase decision.

· Time management to effectively manage own time and prioritize work commitments

· Service Orientation – Actively and creatively looking for ways to provide good service and help people.

· Computing/Microsoft Office 365

· CRM system (Salesforce, ERP, SAP)

· Marketing Automation (Mailchimp, Hootsuite, Marketor etc.)

· Adobe Design

Plus point if you have the following:

· Integrity – Being honest and ethical

· Dependability – Being reliable, responsible and fulfilling obligations

· Independence – Develop own ways to get things done and guiding oneself with little or no supervision

· Persistence – Job requires persistence in the face of obstacles

· Adaptability/Flexibility – Being open to changes (positive or negative) and to adjust to variety in the work environment

Stag Match® is a registered education business that has become a leading education business in the education industry. Our growing services are in-line with Singapore’ Education system, which focuses on students’ creative thinking and analytical skills.

We are looking for an independent operational personal to assist in the administration work

Responsibilities

• Provide overall support for operations and general office administration through a variety of tasks related to organization and communication
• Plan and ensure SOP in place.
• Ensure Centre Operation follow the SOP
• Plan and scheduling staffing
• Co-ordinating with Trainers and stakeholders
• Provide Training for new Trainers
• Provide Customer service to clients
• Provide Simple IT support to trainees and stakeholders
• Plan and organise regular business reviews
• Assist in preparation of monthly report and update meeting with senior management
• Develop and maintain a filing system
• Provide support in project research work
• Assist in the planning and organising of eco-system, internal engagements and transformation initiatives
• Assist in commercialisation of products and solutions
• Provide support in the marketing and promotions of the Business Innovation Centre
• Coordinate with clients / learners
• Able to follow up with claims and collection of fee.
• Able to travel to branches to branches
• Able to Coordinate and manage staff's scheduling
• Able to ensure day to day smooth operation running.
• Book-Keeping

Requirements

• Minimum GCE A Level/Diploma in any discipline
• Prior operations and office administration experience preferred
• Prior to WSQ claim and operation experience preferred
• Good communication skills and with an excellent command of English.
• Proficient in Microsoft Office
• Proactive and with a positive mentality, creative with excellent presentation, communication, negotiation and interpersonal skills
• Able to work independently and as well as a team player
• Able to lead the team and have good initiative

Responsibilities

• To conduct preventive maintenance to home appliances product and equipments
• To sustain and maintain machines/equipments and to perform corrective maintenance
• To perform troubleshooting
• To monitor machines and equipments operational performance & condition
• To facilitate day to day operations

Requirements:

• Relevant experiences in home appliances repairing/ maintenance are welcome
• Has motor bike and/or car driving license
• Vehicle provided or own vehicle with allowance

Interested candidates, please forward a detailed resume as MS Word format (DO NOT SEND BY QUICK APPLY) and email to [email protected]

Tempserv Pte Ltd
License No: 06C3745
Attention: Daniel Lee / EA Personnel No: R1989151

Stag Match® is a registered education business that has become a leading education business in the education industry. Our growing services are in-line with Singapore’ Education system, which focuses on students’ creative thinking and analytical skills.

We are looking for an independent , self motivated, passionate and initiative Centre Head (Enrichment) personal to ensure growth of the business and smooth sailing of the operation .

Job Description

• Reporting to MD/CEO
• Oversee the leadership and management of the Stag Match (Singapore) offsite and online site.
• Monitor all the enrichment services by external operator.
• Strategise, Create, Plan and organise the curriculum and programmes for the centre.
• Manage the deployment, professional development and well-being of staff.
• Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.
• Set the Business strategy for the development of the centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
• Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues.
• Be responsible for the end to end customer contact processes and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.
• Responsible for the recruitment, training, induction ,coaching and Sales strategy across the centres
• Work closely with teacher/manager in Training delivery teams. Taking responsibility for the ongoing development all levels of centre colleagues.
• Reviewing and defining clearly all centre roles, any required shift and candidate profiles required across the contact centre operation
• Lead an effective resource planning team, ensuring that resource is fully utilised and any contact demand is effectively covered.
• Applying best practise, develop continuous improvement plans and make recommendations based upon the employee and customer insight.
• Develop plans and offer insight and knowledge to the organisation on the use of new tools and technologies; Telephony, CRM and WFM to create a cost effective operation consistently achieving contact handling .
• Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.
• Deliver cost efficiencies and increased in Customer Satisfaction Scores.
• Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
• Responsible for student recruitment drive; sales and marketing of the centres to meet or exceed the KPI.
• Training and development of the staffs.

Requirement

• Proven experience (Min 3 years) working as a Head of Center/ Centre Director.
• Must be familar with MOE and education sector
• Great knowledge of Education Sector
• Strong leadership and conflict resolution skills.
• Excellent organizational and problem-solving skills.
• Effective communication skills.
• Detail-oriented.

Basic + Commission