Total 542 Customer Service job vacancies in Toa Payoh

Looking for good, honest, hardworking and responsible staff to do clinic works like filing paper work, attending to patients and phone calls, filing and tracing of casenotes, booking of appointments, preparing documents needed in the clinic.

Job Summary:

• Industry: Healthcare
• Employment type: 2-year contract

Job Requirements:

• Provide concierge services to clients/families and support them in navigating the social-health system by providing information, advice, and resources on parenting practices, peer support, and social support
• Screen clients/families and provide basic health education and personalized guidance on pre-conception, antenatal, post-natal, infant-related, and maternal-child mental health-related issues
• Work with community programmes on personalized referral tracks and services to enhance follow-up of the respective identified clients/families on a timely basis
• Promote and refer clients/families to social/community services such as parent support groups, marriage/parenting/grand-parenting programmes
• Maintain all records and other data collection accurately on a timely basis
• Helm the community mode to reach and provide basic services and education to residents who do not frequent hospitals/polyclinics
• Publicize mother-child dyad and parenting programmes to the community
• Engage clients/families in need of subsidized services and facilitate enrolment in required social or health services
• Conduct and analyse survey gathered from users' feedback
• Any other responsibilities assigned

Job Requirements:

• Diploma in Health Promotion and Science will have an added advantage
• Preferably with some working experience in healthcare
• Proficient in Microsoft Office applications
• Savy in navigating IT programs
• Good communication and coordination skills
• Able to work 5.5 days per week

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

Job Descriptions:

• Providing massage services listed in brochure.

• Attending and participating in meetings and training sessions.

• Ensuring clean, safe and well-organized spa facility.

• Setting up spa and work stations, and ensuring cleanliness and tidiness throughout shift.

• Assisting with keeping linens clean and tidy, and replacing them between sessions.

• Sterilizing equipment.

• Accompanying guests to and from treatment rooms.

• Consulting customers to identify appropriate massage services.

• Maintaining records and filing documentation.

• Complying with all applicable standards, rules and regulations.

Working Location:

• As indicated in the application

Working Hour:

• 8 - 12 hours per day (To be discussed during interview)

• 6 days work week (Including Weekends)

Salary:

• Commission based ($3000- $6000 or more)

Requirements:

• Minimally a secondary education certificate (SPM or N’ levels)

• Singapore Massage Certificate (advantage)

• Experience in providing massage services (advantage)

• Training will be provided for those who do not have experience

Job Description

• Responsible for processing of customer enquiries through emails and phone calls & follow through till completion.
• Issue quotations based on customers’ requirements and follow up on quotations.
• Co-ordinate between the customers and technical dept for the job to be performed and status of the job.
• To liase with vendors, suppliers and sub-contractors for quotations and related documents.
• Preparing for certain spare parts for collection/delivery.
• Generate Invoice, SOA and other related documents and email to customers.
• Do filing for all service-related documents.
• Checking and replying email daily.
• Updating of spare parts inventory and invoices into system.
• Provide administrative support duties and any other adhoc duties as assigned.

Requirements

• Minimum GCE ‘N/O’ level.
• Computer literacy in Microsoft office.
• Able to speak and write English and liase with Mandarin-speaking customers.
• Minimum 1 - 2 years of experience in similar capacity.
• Meticulous and service-oriented
• 5 days work week/14 days annual leave
• Work Location: Toa Payoh North- 5 mins walking distance to Braddell MRT station.

Job Descriptions:

• Providing massage services listed in brochure.

• Attending and participating in meetings and training sessions.

• Ensuring clean, safe and well-organized spa facility.

• Setting up spa and work stations, and ensuring cleanliness and tidiness throughout shift.

• Assisting with keeping linens clean and tidy, and replacing them between sessions.

• Sterilizing equipment.

• Accompanying guests to and from treatment rooms.

• Consulting customers to identify appropriate massage services.

• Maintaining records and filing documentation.

• Complying with all applicable standards, rules and regulations.

Working Location:

• As indicated in the application

Working Hour:

• 8 - 12 hours per day (To be discussed during interview)

• 6 days work week (Including Weekends)

Salary:

• Commission based ($3000- $6000 or more)

Requirements:

• Minimally a secondary education certificate (SPM or N’ levels)

• Singapore Massage Certificate (advantage)

• Experience in providing massage services (advantage)

• Training will be provided for those who do not have experience

Details:

• Answer, screen and forward incoming phone calls
• Receive, sort, record and distribute daily mail/fax
• Ensure the reception area and meeting rooms are tidy and presentable

Requirements:

• No experience is welcome to apply
• Excellent communication skills and good customer service attitude
• Possess a willingness to learn attitude

We offer attractive salaries, good teams, and good environment to work in.

Kindly write in your full resume and expected remuneration to HR at [email protected]

Only candidates who have been shortlisted for interviews will be contacted via email.

Madam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery.

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.
• Able to work on weekends and public holidays.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

Responsibilities:

• Serve as the primary point of contact for customers, ensuring prompt resolution of issues and taking proactive steps for effective account management.
• Build good rapport with customers and relevant departments.
• Assist in the bidding process to secure successful RFQ outcomes with clients and offer guidance to departments on revenue maximisation within the business strategy.
• Global coordination across different countries, leading business reviews to meet KPIs and enhance customer satisfaction.
• Take a proactive approach to troubleshoot issues and provide guidance to the global operations team.
• Escalate and resolve customer concerns within specified timelines.
• Participate in various customer-related activities such as sales, customer service, billing, legal matters, operations, and pricing.
• Regularly update Standard Operating Procedures (SOPs) and share best practices with team members.
• Identify vendors for cost reduction initiatives and provide operational advice to meet customer needs.
• Support the strategy team in organizing internal meetings and conferences related to the freight forwarding customer base.

Requirements:

• Min. 1-2 years of experience in Freight Forwarding and/or Logistics is a must.
• GCE 'O' Level and above
• Possess good communication skills and stakeholder management
• Good proficiency in Microsoft Office
• Highly adaptable and ability to work under pressure in a fast-paced environment

For interested candidates, please click the 'APPLY NOW' button or email your resume to [email protected]. We regret that only shortlisted applicants will be notified.

Rapid Recruitment Asia Pte Ltd | EA Licence No.: 16C8261

EA Personnel Name: Tan Jessie

EA Personnel Reg. No: R1879285

Position: Service Coordinator

Job Responsibilities

• Handling incoming calls, handling technician requests, Prepare Quotations for MCSTs, and handling project correspondences.

• Coordinate service appointments and dispatch technicians to client locations as needed.

• Respond promptly to customer inquiries via phone, email, or in-person, providing accurate information and assistance.

• Maintain accurate records of customer interactions, service requests, and resolution activities using our SRM system.

• Collaborate with technicians and other team members to ensure timely resolution of customer issues and concerns.

• Monitor the status of ongoing service appointments and provide regular updates to customers as needed.

• Assist with billing inquiries, invoice processing, and payment collection.

• Identify opportunities for process improvement and contribute to the development of customer service policies and procedures.

• Build and maintain positive relationships with clients, ensuring high levels of satisfaction and retention.

• Stay up-to-date on product knowledge and industry trends to effectively address customer inquiries and concerns.

• Other ad-hoc duties as assigned.

Job Requirements

• At least 2 years (s) working experience in a related field.

• Experience in handling maintenance contracts is preferred and must be computer literate.

• Possess good communication, listening, and interpersonal skills to maintain good rapport with our customers.

• Independent, resourceful with a high degree of initiative, and able to work under pressure.

• Alternate Saturday.

Admin Assistant

Dr Natasha Lim Eye Centre Pte Ltd

Novena

SGD 2,000 - SGD 3,000

Admin Assistant

Dr Natasha Lim Eye Centre Pte Ltd

Job Highlights

• Walk 3 mins to MRT station
• Paid sick leave and hospitalization leave
• Attractive performance based bonus twice yearly

Job Description

Responsibilities:

• Handle cash, cheque and card payment
• Issue cheque returns to patients
• Handle Medisave e-filing and Insurance claims for patients
• Keying in of invoices and payment reconciliation
• Assist in accounts book-keeping
• Participate in corporate events
• Assist Director in secretarial work
• Other Ad-hoc duties

Requirements:

• Entry level candidates will be considered
• some accounts experience or medical clinic will be a valuable asset but is not necessary
• Hardworking, meticulous with numbers and able to work independently
• Some experience in handling Accounts receivables/General Ledger/Others would be a bonus but is not absolutely necessary
• Possess good interpersonal and communication skills.
• 
  
• Other information :5.5 days work week
• Monday - Friday : 8:30 am - 6:00 pm
• Saturday: 8:30 am - 13:00 pm
• Salary will be appropriately awarded at different levels according to work experience
• Working location: Novena

Benefits:

• Salaried according to experience
• Performance Based Bonus twice yearly in June and December
• Office hours job
• Paid sick leave and hospitalization leave
• Medical and Dental Claims
• Medical Health Insurance Benefits
• Maternity and paternity leave
• Compassionate leave
• MRT in close proximity to office

Please state expected salary and estimated date of availability to start work via APPLY

Additional Information

Career Level

Junior Executive

Qualification

Higher Secondary/Pre-U/'A' Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

Years of Experience 2 years

Admin/Human Resources, Clerical/Administrative Support

Company Overview

We invite you to join a team of 15 staff members and 2 senior consultants at Royal Square NOVENA Medical Centre. Dr Natasha Lim Eye Centre is now in partnership with NOVENA Bladeless Cataract Surgery & Eye Specialist Centre at medical city NOVENA. It is the truly personalized one-stop eye centre for treatment of a whole range of all eye conditions. Not only a specialist eye clinic, it is the only private eye clinic in Singapore with a Ministry of Health licensed and fully equipped in-house day surgery operating theatres and complete facilities for:

• LASIK, LASEK, PRK
• Implantable Collamer Lens Surgery ( ICL )
• Cataract Surgery - manual and bladeless options available
• Presbyopia ("Lao Hua") Surgery
• Eyelid Surgery
• Glaucoma Treatment
• Diabetic Eye Disease Treatment
• Macular Disease Treatment
• Retinal Disease Treatment
• Dry Eye Treatment
• Glaucoma Surgery

We have 2 doctors who are Senior Consultants with a wealth of experience, skills and knowledge from Moorfields Eye Hospital in London, UK , and previously Singapore National Eye Centre. Our clinic has 15 staff members consisting of staff nurses, optometrists and admin staff. It is a cosy and intimate environment for all staff where as a team we serve to deliver quality service to our patients. All staff from all levels are highly valued and handsomely rewarded according to their contributions to the company.

Job Description & Requirements

Job Description
1. To provide engineering support to service, project, sales department;
2. Assist Service department with Trouble-shooting of software and hardware;
3. Assist Project department with the termination, test & commissioning, trouble-shooting; software setup and training;
4. Liaise with vendor and supplier on any product issues that may arise;
5. Assist to setup and conduct product demo;
6. Co-ordination work;

Requirement
1. Higher Nitec & Diploma Graduate in Engineering;
2. With at least 1 year working experience;
3. Singaporean or PR need apply;

Looking for F&B Service Crew

Location: Toa Payoh Central / Serangoon Garden Way

Job Scope:

-Basic Opening and Closing duties for the restaurant

- Greet customers and present menu

- Arrange table settings and cleaning

- Serve food/drinks

Requirements:

- At least 18 years old

- Singaporeans & PR

- 5.5 days work week

- Training provided

- Meal Provided

- Willingness to learn and a positive attitude

job Description:

~ excellence in customer service

~ ensure the outlet is clean and organized

~ carries out duties and responsibilities

~ follows strictly Standard Operating Procedures concerning hygiene, health, and safety in the outlet.

- Welcome customers, and deliver high-quality service to ensure great experiences

- Maintain overall restaurant cleanliness

- Perform daily operation tasks

- Provide excellent customer service

What’s the job?

The Finance Supervisor - Accounts Payable supports the Hotel in optimising its financial transactions and systems. He/she is responsible in liaising with vendors/suppliers on correspondences relating to payment matters, strengthen and grow relationships with vendors/suppliers through timely payments. The Finance Supervisor – Accounts Payable also assist in streamlining and improving the accounts payable process.

Your day-to-day

Accounts Payables Function

• Assist in coordinating the preparation of the departmental annual budget.
• Assist in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget.
• Respond to and resolve account queries.
• Collate vendors/suppliers' documentation for processing.
• Assist in Invoice posting and payments and Month end accruals.
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
• Maintain a filing system for account payable records.
• Respond to and resolve vendors/suppliers’ and other accounts queries.
• Collate vendors/suppliers’ documentation for processing.
• Work closely with related departments to ensure all invoices have the appropriate documentation attached and approvals prior to processing.
• Process all invoices for payment and perform vendors/suppliers’ reconciliation statements.
• Respond to and resolve vendors/suppliers and other accounts queries.
• Check arithmetic accuracy and invoices and assign general ledger codes as per chart of accounts.
• Reconcile food and beverage, general and direct items purchase between the Purchasing/ Inventory and Accounting system.
• Run giro payment / electronic fund transfer for approval on a monthly/weekly basis.
• Reconcile vendors/suppliers’ statements with establishment records and follow up on any discrepancies.
• Maintain the batch register and balance daily to general ledger.
• Generate vendors/suppliers’ aging report and ensure it balance with General ledger.
• Ensure all controls are in compliance with internal/external audit requirements.

Procurement Function

• Implement sound purchasing policies, systems and procedures in accordance with Company standards. Monitor vendors for quality, service and price through standard purchasing specifications. Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased.
• A minimum of three independent genuine quotations must be obtained.
• Establish contracts to ensure reduced pricing for all operating areas of the hotel.
• Receive market list from the Head Chef and arrange for delivery of the items daily.
• Ensure that all orders receiving dates are updated by the buyers according to the vendors/suppliers’ promised delivery dates.
• Ensure that all authorised or approved purchase orders are sent to their respective suppliers/vendors for delivery purposes on a daily basis.
• Ensure and verify that quotations are regularly updated, and vendors/suppliers’ new current price lists are maintained.
• Ensure the efficient operation of the Purchasing function in all aspects.
• Research and identify new products and services for the hotel in the market.
• Check explain if needed and approve delivered items discrepancy report issued by cost control regarding price and quantity order variances.
• Verify that all documentation and proper quotations are maintained and filed according to Policy and Procedure requirements.
• ·erform any other duties as assigned by the supervisor/management.

What we need from you

• Minimum Tertiary education with strong IT Proficiency especially in Hotel Systems is a must.
• Ability to work with shared service is an added advantage.
• Strong negotiating and closing skills required, along with a demonstrated ability to develop negotiation strategies for complex activities.
• Ability to evaluate legal and business risks and ramifications of proposed contractual terms.
• Consistently offer professional, engaging and friendly service.
• Minimum 5 years of purchasing/ accounting experience in the hospitality industry in similar capacity

Job Summary:

• Industry: Healthcare
• Location: Novena
• Employment type: 3-year contract (open to extension/conversion to permanent)

Job Responsibilities:

• Work closely with the management committee in overseeing the project from planning and approval to execution
• Work closely with clinicians to develop service plans and translate these plans into design and infrastructure requirements
• Work with the finance department and other key stakeholders to develop a detailed business case proposal
• Lead and/or facilitate discussions with diverse stakeholders across clinical divisions in the conceptualisation of clinical and supporting services. This includes gathering and analysis of statistics, research of best practices and different models of care to synthesise concepts and ideas into a clear implementation proposal.
• Plan and execute key strategic plans in line with future models of care for services while focusing on new paradigms in a post-COVID-19 environment. This will involve developing and managing project charters, planning and maintaining the budget requirements and project schedule to execution to ensure completion on time, within budget and quality parameters.
• Lead engagements with government and other external agencies on issues pertaining to the conceptual model, business case and service plans.
• Co-leading the secretariat team to support assigned Committees led by CEO and its supporting Workgroups.

Job Requirements:

• Recognised Bachelor's degree in any discipline with at least 5 years of working experience. Candidates with more than 10 years of experience may be considered for managerial positions
• Degree in healthcare or biomedical sciences will be an advantage
• Relevant working experience in healthcare or operations preferred
• Strong team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Excellent communication and interpersonal skills and demonstrated ability to engage multiple stakeholders at all levels
• Excellent written skills (English), especially in paper and minute writing
• Proficient with data analysis and presentation software to prepare presentations comprising clear and concise messaging with visually appealing infographics
• Strong project management skills and ability to prioritise multiple projects and work effectively under tight deadlines
• Ability to work under pressure, adaptable, resourceful and strong problem-solver
• Dedicated and willing to go the extra mile to see things through

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

About the Team

TOFFS Technologies operates a highly distributed advanced web performance, mobile performance, cloud security and media delivery solutions in Asia. As the industry leader in Asia, we offer significant growth opportunities and dynamic, highly scalable compensation packages.

We are looking for driven team players keen to develop a career in the growing network and cyber security space to join our Support team offering 24/7 technical support to our customers.

Job Responsibilities

1. Primary responsible to man Toffs 24/7 channels (duty phone, hotline and email) on allocated shift work schedule (2 shifts AM/PM & 3 to 4 days work week)

2. Monitor active channels /dashboard for abnormal events

3. Log cases into tracking system and act according to Standard Operating Procedures [SOP]

4. Escalate case if cannot be resolved by SOP

5. Generate routine periodic reports and checklist

6. Meet defined service level agreements regarding response time and customer notification

7. Other tasks instructed by Senior Support Executive

Requirements

1. Must be proficient in English (written & spoken)
2. Preferably work experience in a technology company

3. Willing to work on shift schedule
4. Possess basic customer service interaction skills
5. Possess basic knowledge of MS Office/ Google Office Suite
6. Team player and willing to learn & share skills and knowledge
7. Preference for IT Certificate/ Diploma
8. Male Singaporeans would need to have completed or be exempted from NS

Permanent, Singapore-based Electronics Service/Application Engineer for Electronics Test and Measurement Instruments. 5 days week (9.00 AM to 6.00 PM) Located near Lavender MRT station.

· Perform hands-on troubleshooting, service and repairs either in house or on-site.

· Provide on-site implementation, commissioning, testing and system integration support.

· On-the-job training is provided.

· Support Existing and New Project

· Any other duties as assign by superior and management

Job Requirements:

· ITE /NiTEC, Diploma in Electronics Electrical Engineering.

· Fresh graduate or 1 year or more working experience

· Preferable experience in Electronics Test and Measurement Instrument/Power Engineering/Battery

· Class 2/3 driver licence.

· Good work ethics and must be willing to learn and follow instructions

Applicants who possess relevant experience and willing to take the challenge are most welcome to apply. Salary will commensurate with years of working experience.

Please submit your updated resume with recent photo in MS Word or PDF format and indicate current and expected salary. Only shortlisted candidates will be notified.

Job Type: Full-time

Expected Start Date: 04/09/2023

Job Types: Full-time, Permanent

Salary: $2,500.00 - $5,500.00 per month

Details:

• Answer, screen and forward incoming phone calls
• Receive, sort, record and distribute daily mail/fax
• Ensure the reception area and meeting rooms are tidy and presentable
• Excellent communication skills and good customer service attitude

We are offering attractive salary, good teams and good environment to work in.

Kindly write in your full resume and expected remuneration to HR at [email protected]

Only candidates who have been shortlisted for interviews will be contacted via email.

Permanent, Singapore-based Electronics Service/Application Senior Engineer for Electronics Test and Measurement Instruments. 5 days week (9.00 AM to 6.00 PM) Located near Lavender MRT station.

· Perform hands-on troubleshooting, service and repairs either in house or on-site.

· Provide on-site implementation, commissioning, testing and system integration support.

· On-the-job training is provided.

· Support Existing and New Project

· Any other duties as assign by superior and management

Job Requirements:

· Diploma in Electronics Electrical Engineering.

· 5 year or more working experience

· Preferable experience in Electronics Test and Measurement Instrument/Power Engineering.

· Class 2/3 driver licence.

· Good work ethics and must be willing to learn and follow instructions

Applicants who possess relevant experience and willing to take the challenge are most welcome to apply. Salary will commensurate with years of working experience.

Please submit your updated resume with recent photo in MS Word or PDF format and indicate current and expected salary. Only shortlisted candidates will be notified.

Job Type: Full-time

Expected Start Date: 04/09/2023

Job Types: Full-time, Permanent

Salary: $3,500.00 - $5,50.00 per month

Job Description

• Provide 7 x 24 operational support for all production practices including weekends for applications
• Provide technical expertise to facilitate investigation of complex technical issues, with eye for details
• Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
• Possess good domain knowledge on banking channels
• Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and escalate issues in a timely fashion.

Requirements:

• Experience Shell Scripting preferred. Other experience programming languages such as JAVA/J2EE, PL/SQL added advantage not mandatory
• Familiar with operating system such as Linux / Solaris / AIX / Windows
• Strong technical knowledge of Linux, AIX, JBOSS, MariaDB, KAFKA, Active MQ, SQL, Shell scripting and TWS Job scheduling
• Able to provide 24x7 operational support including Weekends and public holidays
• Very clear communication skills both written and oral
• Able to drive/recommend solutions to extended technology teams.
• Self-starter with excellent crisis management skills.
• Able to handle incidents and corrective actions follow-ups.

If you are keen, please apply direclty or alternatively reach out me on [email protected]

Contact: +65 90053495

Sales Support Admin (Billing)| 5 Days | Boonlay | Training Provided (P)

Working Hours: 8.30 am - 6.00pm (Mon to Fri)

Location: Boonlay

Salary: $2200

Duties & Responsibilities:

• Responsible for accurately handling data entry tasks, creating job records, and managing billing processes.
• Communicate effectively with different departments and customers to ensure timely submission of required documents.
• Thoroughly verify calculations and match contract details to ensure accuracy in agreed rates and chargeable weights.
• Ensure timely creation and updating of ad-hoc shipment records to facilitate smooth operations.
• Maintain accuracy in all tasks to minimize disputes and discrepancies in billing and documentation.
• Perform general administrative tasks as needed, contributing to the overall efficiency of operations.
• Handle any additional duties or tasks assigned by management to support departmental goals and objectives..

Requirements:

• Possess relevant experience in billing support
• On-job training will be provided

Interested applicants are strongly encouraged to send in your resume or WhatsApp wa.me/6583482126 for more details ***

To apply, please put in your details as below:

Job Applying : Sales Support Admin (Billing)

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy). You acknowledge that you have read, understood and agree with the terms in our privacy notice.

ELITEZ PTE LTD | EA 16C8004

TSAI PEI HUA PENNY | R1988862

• To develop and expand local beauty sales for commercial cooling appliances
• To identify and target new business opportunities
• Prepare market collateral of product catalogues and project specifications
• Achieve sales targets and KPIs
• Conduct market search and other local activities

This role will report to the Customer Service Team Leader.

As a Customer Resolution Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Job Descriptions:

1. Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line
2. As the 2nd level support, review escalated cases and provide advice to frontline agents
3. Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
4. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
5. Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'
6. Audit works submitted by agents to ensure data integrity and accuracy
7. Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes

Requirements:

• Minimum Diploma holder
• Competent in written and spoken English. A second local language is a bonus. (Chinese, Malay, Tamil)
• Previous experience working in a contact center (technical support and e-commerce will be an advantage)
• Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc
• Strong interest in consumer electronics and technology
• Think big - make decision based on risk assessment and proper judgement
• Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone
• Data driven - you will be required to generate data, structure them and provide insights

Roles & Resposibilities

1. Provides massage therapy to the client.

2. Responsible in evaluating clients conditions.

3. In charge of asking the clients on their medical or physical history to be able to advise if the massage will be beneficial to the clients.

4. Prepares and blends oil which is suitable to the client.

5. Records and maintains clients details for future reference.

6. Assist in answering the phone calls and arranging appointments

Qualifications:

1. Knowledgeable in massages

2. Minimum 3 years experience as massage therapist

3. Excellent communication skills (both verbal &written)

4. Basic Massage Certificate is required

5. Well-groomed

Salary: Basic $3,500 - $4,500 + transport allowance (if drive) + VB

Time: Monday - Friday (8.30am to 5.30pm)

Location: Boon Lay Way

Responsibilities:

• Manage a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts.
• Identify potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers.
• Identify potential opportunities with existing and new customers and update customers on Service Valued Added Offering.
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships.
• Resolve customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepare and reviews contract terms and conditions.
• Present the proposal to the customer.

Requirements:

• Diploma to Bachelor's degree in engineering with at least 2 years’ relevant sales experience.
• Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
• Ability to read, analyse, and interpret engineering documents.
• Ability to respond effectively to the most sensitive inquiries or complaints, to read and to comprehend instructions, correspondence, and memos.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Driven to delight the customer with options/offerings to meet their needs.
• Willing to learn new options/offerings and upgrade their skillset to better serve customers.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Lon Kei Hin | EA Personnel No.: R23116368

Key responsibilities:

• Be the voice of the customer for quality and any other post-sale technical issue within Micron factories;
• Handle customer factory audit requirement
• Provide technical or operational quality issue resolution support to customers
• Lead critical customer quality improvements/projects/initiatives related to factories that can improve quality and customer satisfaction
• Ensure customer requirements are reflected in processes, procedures & standards
• Drive quality-related proactive and reactive communication
• Track, update & close all customer action items (AI) on time
• Work closely with the customer to resolve their key care-about
• Lead for quality scorecard tracking and improvements
• Run, schedule and lead quality engagements
• Communicate/track and close customer quality processes requirements
• Work with different internal teams to ensure robust, closed-loop on customer requests/ requirements
• Close collaboration with internal teams on the 8D problem-solving process to prevent reoccurrences

CQE Performance & Behavior Expectations

• Demonstrates leadership, pro-activeness, assertiveness and accountability
• Demonstrating intellectual curiosity to fully understand customer experience associated with quality issues identified is a key attribute to the success
• Team leadership- influencing, relationship building, customer focus, efficiency, and self- development
• Strong interpersonal skills at different levels including executives
• The ability and able to travel when required; travel required (about 10%)

Preferred:

• Familiarity with semiconductor fabrication and packaging technologies, device physics, quality and reliability fundamentals
• Good knowledge of SSD quality related items such as SSD test, production, IQC, RDT, QPA,
• SSD production troubleshooting and failure analysis experience
• Good project management
• Customer facing experience and SSD production process experience are preferred
• A high degree of shown self-initiative and ability to think and act independently
• Excellent English verbal, written communication skills, and presentation skills
• Outstanding multi-tasking and problem-solving skills
• Work under tight timeframes, prioritize exciting activities and strive for results is a must
• Collaborate with multi-functional teams to understand needs and translate them into actionable plans, work, and resource requirements
• Optimally interact with a wide range of personalities and handle conflicts in priorities