Job description

• Develop and maintain good relationship with current and new customers and ensure high level of client satisfaction
• Prepare, and convert all lifts / escalators under Free –Service (Defects liability Period) to be maintained under XJ Elevator Pte Ltd
• Attend to sales activities from quotation to sales order processing, order confirmation and providing technical support
• Act as a focal point for all sales, technical and administrative customer support issues
• Source and place order for equipment to meet customer requirements
• Liaise with suppliers to ensure prompt delivery date
• Organizes/ summarizes weekly backorder and sales analysis reports, maintenance of customer database
• Formulate and implement effective sales and marketing strategies, solicit new accounts and maintain existing accounts
• Prepare tender submissions
• Ensure compliance of both legislative and company policies when bidding for tenders and during the contract processes
• Ensure that deals are closed properly and the handover to the project team is done in a proper manner
• Maintain and develop product and industry knowledge
• Maintain proper filing and document control

Job Requirements:

• 5 years in the Elevator/Escalator industry
• 5 years of senior sales experience
• Must be able to travel
• Must be able to work odd hours
• Experienced sales personnel with good track records
• Dynamic, service and result-oriented self starter
• Innovative individual with creative sales strategy
• Effective communication and presentation skills
• Ability to work with people from all levels and backgrounds
• Ability to work independently and also, as a team and perform well under pressure in a fast paced environment
• Proficient in MS Office applications

Responsibilities:

• To provide care and supervision for students with special needs who are attending a Student Care for Special needs from 7 years old to 12 years old.
• To assist plan, write, monitor and improve IEP lesson plans, reports, records and documentation of every student
• To plan, prepare and produce materials, and conduct routines and activities with the students pertaining to physical exercises, life-skills training, activities of daily living (ADLs), hobby development (e.g. music, horticulture), and excursions according to the schedule
• Implement classroom management strategies.
• Collaborate and communicate with parents or caregivers, other programme staff and other stakeholders on the student’s progress, well-being and in advocating for the students
• Strong interest and commitment in working with individuals with special needs (e.g. Autism Spectrum Disorder, Intellectual Disability)
• Flexible working shifts for Part-time Educator
• Participate in various organisation’s initiatives & events
• Attractive staff benefits

Requirements:

• Good team player with good communication and interpersonal skills
• Possess a good command of spoken and written English
• Priority will be given to individuals with experience in Special Needs Education. On the job training will be provided.
• Looking for educators for both Changi (East) and Woodlands (North) branches

Roles and Responsibilities

• Answering call from client and assist with customer enquiries
• Issue Invoice and follow up with customer's payment
• Issue quotation to client and follow up request
• Handle with follow-up action indicated in service report

Requirements

• shall have related customer service experience
• Excellent working attitude and interpersonal skills
• Independent individual that is keen to learn
• Proficient in MS Office
• Preferably experience in service for carpark system

Job Highlights:

• Good working environment and work culture
• 5-day work week office hours from 9 am to 1 pm
• Working location near to MRT

Responsibilities:

• Carry out the duties and responsibilities of the front desk.
• Responsible for administration of Service Office.
• General office maintenance
• Receives guests and handles clients’ and guests’ concerns and enquiries.
• Provide administrative support and assistance.
• Carry out ad hoc duties; issuance of quotations, invoice, payment vouchers and cheques.
• Responsible for petty cash management, handling courier services, and other related tasks.
• Perform any other functions that may be assigned from time to time.

General Requirements:

• Diploma/O Level in any disciple with at least 1 year experience as admin assistant.
• Proficient in Microsoft Office.
• Presentable and possess good communication skills.
• Mature, able to multitask and a good problem solver.
• Possess accounting experience is advantageous.

Please be advised that only applications submitted through JobStreet will be considered. Applicants who wish to apply via email should send their applications to [email protected]. Applications sent via any other email address will not be processed.

Job Description

• Provides leadership for customer operation specialists in order fulfilment with extended responsibilities in quota credit, collections and contracts.
• Accountable for ensuring strong compliance to SOX/ISO regulations and Company Standards of Business Conduct.
• Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs.
• Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.
• Plans, organizes, directs and controls the activities and resources required to provide innovative business solutions to the defined businesses partners and customers. Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.
• Responsible for upholding and driving Company’s culture & core values to build a sense of community within the operation and partner organizations.
• Executes plans to ensure the organization has the individual and overall capabilities meet future operational needs and builds a culture where employees are engaged & committed.
• Collaborates with Business Partners in Finance, Order Fulfillment, Sales and other functions to solve problems and provide efficient and streamlined best-in-class service to Company’s customer.
• Ensures progressive expansion of the organization´s scalability and steady productivity gains.

Qualifications

• Bachelors or Master Degree in Business Management or equivalent plus demonstrated industry experience integrating the resources of several complex departments or functions
• Typically has 5 years of managerial experience
• Demonstrated ability to lead and transform multi-national organization, build motivated and engaged teams, and sustaining a positive work culture
• Experience in setting a clear and aligned organizational vision
• Demonstrated ability to define and execute strategic plans
• Established track record to define and implement strategies and programs that benefit your area of expertise
• Demonstrated ability to collaborate cross-functional to improve processes and provide critical problem resolution
• Experience working in an audit environment governed by SOX, ISO, and other audit regulations
• Proven ability to lead large teams and ensure operational excellence across the entire organization
• Customer Services/Operations experience preferred
• WW or strong Regional experience preferred
• Excellent verbal and written communication skills
• Experience to manage a multi-national team is a plus

Job Description:

The IT Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and infrastructure support.

Technical Competency:

• Technical scope (Back-end) with strong network setup and debugging.
• Windows command line and IIS. SQL skills are a bonus.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

We are looking for an energetic team player to join our growing organization with a keen eye for details and ability to multitask in a fast paced environment.

You will be a valued member of our Order Fulfilment department.

Responsibilities:

- General administrative duties including filing, general data entry and other administrative paperwork

- Attending to general customer enquiries

- Assist in invoice and delivery order generation, issuance of delivery pre-approval forms, mailing of all related documents

- Ad-hoc duties as assigned by supervisor or management

Requirements:

- Minimum O/N Level, Higher Nitec or Diploma in any field or equivalent

- Knowledge in SAP will be advantageous but not a requirement

- On-the-job training will be provided

- Strong willingness to learn

Advantages:

- Required to be able to speak english and chinese to communicate with chinese speaking clients

Applicable to Singaporeans and Singapore PR only

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

RESPONSIBILITIES

Provide administrative support to 2 Service Points located in Eunos and Tampines:

Front Desk Operations:

• Greet and attend to public walk-in. This may include administering visitor logbook and badges, notifying relevant colleagues or re-directing public to appropriate resources
• Answer, screen and route incoming phone calls to relevant parties, taking down phone messages, checking of incoming phone messages and emails
• Attend to enquiries and feedback and where necessary, consult manager/supervisor on appropriate response or follow-up
• Handle courier/express mail services upon request, mailing of letters, checking of mailbox and dissemination of mail to relevant parties.

Facility Management:

• Ensure reception and meeting rooms readiness/cleanliness at start and end of the day
• Ensure upkeep, cleanliness and maintenance of the facilities. This includes liaising with vendors on maintenance matters, upkeep of first aid supplies and fire-fighting equipment
• Plan and conduct workplace safety exercises (e.g. fire drills) in accordance with safety guidelines and regulations

Programme and Data Administration:

• Work with relevant programme managers for back-end programme administration and implementation coordination and support
• Upkeep of relevant databases within the Service Point, including the use of shared IT platforms for centralised depository of documents
• Support in collation of data and statistics for programme and services reporting and publication content generation
• Assist in implementation of personal data protection policies and measures in daily operations.

Library Management

• Scan books and categorize them accordingly.
• Administer and track the check-out and check-in.

Minimum 'O' levels.

Requirements:

• At least 1-2 years of relevant experience
• Strong administrative skills
• Good customer service orientation
• Good communication skills, both oral and written
• Proficient in MS Office/Office 365

Working Hours:

Mondays to Fridays, 9am to 6pm (weekly Tuesday or Thursday, 12pm to 9pm)

Locations:

Blk 21 Eunos Crescent & Blk 287 Tampines Street 22

Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.

• Working location: Near to Bright Hill MRT
• 5 work days per week

Job Description:

• Check with supplier/system for price, stock availability, etc.
• Work out quote and lead time to customer.
• Processing Customer's PO.
• Preparing Delivery to Customer.
• Issuing of Credit/Debit Note when required.
• Liaise with supplies (processing PO, receive or return items from suppliers).
• To send SOA to customer & follow up payment from customers.
• To process consignment stock replenishment request.
• General admin duties such as documents filing, update bank statement & suppliers bank details to Dropbox, responding to call and email.
• Any ad-hoc job assigned.

Requirements:

• Must have relevant working experience.
• Knowledge to use Autocount software.

Job overview

You will establish and deepen relationships with new and existing customers and will be expected to promote service contracts to achieve annual sales target.

You are responsible for driving Company sales and coordinating all technical, after service sales and administrative support activities.

Job Responsibilities:

• Handles after sales enquiries, maintenance contracts, preparation of quotation, negotiation and all other follow up actions as required.
• Proactively engaging with customer on service sales and technical query to assist sales team to achieve sales growth target and maintain good relationship with clients.
• Provides technical supports during site installation, troubleshooting, testing and commissioning and schedule preventive maintenance.
• Manage day to day customer’s escalations and resolutions, ensuring all customer issues are resolved timely and meeting service SLA (Service level Agreement).
• Manage and communicate with the manufacturers on product complaints, and handle RMA issues.
• Provide sales & operational /logistic department in delivery at times and technical support in Company event/exhibition/ meeting.
• Provide internal/external training for doctors, nurses and BMEs.
• Support sales with technical knowledge, service contract pricing and necessary information during tender project and contracts.

Qualification and working experience:

• Min Degree in Engineering (Electrical & Electronic) or equivalent. Strong electrical or electronics engineering fundamental knowledge. Knowledge on theory, structure, application, testing methodology and component fault diagnosis/analysis will be added advantage ( preferably in medical field);
• Willing to go Overseas Training Bonds.
• Hands-on experience in healthcare will be an advantage.
• Effective spoken and written communication in English.
• Ability to use MS Outlook and Excel is a must.
• Ability to handle stressful and fast paced environment and good communication with fellow colleagues and clients.
• Strong self-discipline with initiative and learning spirit with positive attitude, team work and responsibility.

Responsibilities:

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend frequent online/ offline product trainings arranged by vendors

Requirements:

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Ready for dynamic and fast-paced environment
• Strong phone presence, interpersonal & customer service oriented
• Excited about the opportunity to develop consultative sales skills and aiding team to meet monthly targets
• Enjoying interacting and communicating with people, and maintain good rapport with our IT Business Partners
• Proficient in MS Office

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire Fleet IT (Technical) Support. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Scope:

• Provide technical support Level 1, 2 and 3 for vessel applications and IT Systems

• Manage day to day production activities & shipboard IT projects implementation in line with IT Governance Standards and Cyber Security guidelines.

• Ensure the good IT systems implementation and maintenance as per Fleet IT Security policies and Cyber Security guidelines onboard vessels.

• Deploy and implement IT Systems and Vessel Applications to CMA CGM fleet.

• Coordinate maintenance services on board though various service suppliers

• Liaise with different IT teams

• Participate to the road map build and define the group target

• Provide process for industrialization, monitoring, backup / recovery and security

• Create, maintain documentation & procedure (Shipboard software, systems maintenance, Industry)

• Local IT asset management

Required:

• • General IT knowledge (Backup, AntiVirus, Anti-malware, PCs)

• Strong knowledge Workplace, Network and Infrastructure

• Windows configurations

• Knowledge on Maritime IT would be appreciated

• Knowledge on IMO 2021 & Cyber risk would be appreciated

• IT Project management

• Good Leadership with experience on multi country

• Ability to work in a high-pressure environment

• Knowing how to be accountable of topic from the end to end

• Strong skills in communication

• Strong interpersonal skills and the ability to communicate with a wide variety of people at different levels

• Fluent in English

• Knowledge or at least appetence for Digital & Technologies

• Already similar position into an international company

• Integrity, resilience, creativity, and team spirit are essential in this work.

• This position also requires great availability and can be need some 24/7 actions

• Occasional ship-boarding may be required.

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Nishant Pawar

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Outsourced to Client Site at West (near Sunview Way)

5-days work week / w CPF / w Leave Entitlement / w Performance Bonus

Responsibilities

• Provide L1 Support to the IT Team
• Assist on L2 IT-related matters and work with vendor on issues
• Maintenance of IT peripherals including backup & recovery
• Set-up & installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Troubleshoot hardware & software issues
• Users profile administration
• Provides IT Support for onboarding and offboarding of staff
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Working Hours: 9.00am - 05.30pm (Mon to Fri)

Job Scope:

• Responsible for the entire sales cycle
• Actively explore new business accounts and develop client base
• Conduct cold calls and face-to-face meetings with clients
• Enjoy interacting and communicating with people, maintain good rapport with our IT Business Partners
• Follow-up on leads and sales inquires
• Closing sales and driven to achieve monthly sales target

Requirements:

• A winner with a hunter role mindset
• Self-starter, result-driven, energetic & positive thinking
• Excited about the opportunity to develop consultative sales skills and to meet monthly targets
• Preferably with 1-2 years of proven track record in B2B sales or 1-2 years of related working experience
• Exposure to IT-related products will be best

Others:

• 5 Days work week from Mon to Fri 9AM to 6:30PM
• Location: Kaki Bukit
• Annual Leave, Medical Benefits
• Commission and Incentives when sales targets are met

Kindly note that this position requires you to possess a strong willingness take on responsibilities and challenges.

Job Type: Full-time

Pay: $2,500.00 - $3,500.00 per month

Benefits:

• Cell phone reimbursement
• Employee discount
• Health insurance
• Parental leave

Schedule:

• Monday to Friday

Experience:

• Sales: 1 year (Preferred)

Work Location: In person

*Roaming or Onsite positions

5-days work week / w CPF / w Leave Entitlement / w Performance Bonus

• Duration: Renewal contract with benefit (AL, MC, Medical claim) & perm role

Responsibilities

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/ end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other IT maintenance vendors for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Might subject to client’s office working hours
• Possible of OT depending on projects

This position is based in Singapore.

1. Performed general maintenance, in-house repair, and calibration/adjustment of electrical measuring instruments.

2. Work to diagnose a defect in the unit, determine the solution, and provide a technical report

3. To liaise with the Distributor, Customer, and Head office about the technical issues.

4. Responsible for the maintenance of standard instruments.

5. Responsible for the safe-keeping and inventory of repair parts

6. Ensure proper records and calibration documents are well maintained.

7. Support in the management of the demo unit

8. On-site support to evaluate the product with issues.

Job Requirement

The other qualifications required are as follows:

• Bachelor's degree in Electrical and Electronics Engineering or other similar fields
• 2 - 3 years of work experience in failure analysis would be advantageous
• Fluent in English
• Able to work independently
• Open-minded and see partners as an asset
• Able to communicate well with different stakeholders, customers, suppliers
• A willingness to travel within the region
• ** no age, gender and nationality limitations

Responsibilities

• Liaise and follow up with customers
• Coordinating with site and office paperwork
• Simple Calculation on project requirements
• Daily administrative duties such as preparing reports
• Filing, sorting documents
  General ad hoc office job

Job Requirements

• Proficiency in Microsoft Word and Excel
• Good interpersonal skills
• Good phone etiquette
• Able to converse in Mandarin
• Ability to work in team and call clients
• Pleasant, positive and willing to learn

Job Vacancy – Technical Support Engineer

· Polaris Science Pte Ltd is a young dynamic distributor of scientific instruments and laboratory equipment.

· We are expanding and is looking for a Technical Support Engineer.

We Have

· A list of good products to offer to scientists and engineers in the universities and industries.

· A competitive compensation package that offers 5-day work, benefits and overseas training.

You Must Enjoy

· Performing installation, commissioning and training of instruments at customer laboratories.

· Responding promptly to service call, provide accurate diagnosis, repair, generate service report and maximise the uptime of our customer equipment.

· Ensuring customers have great experience and expanding good relationships with our suppliers.

· Achieving challenging sales goals together with our Sales Team.

You would need to have

· Diploma or Degree in Electrical & Electronics Engineering or Mechanical Engineering is preferred; other discipline such as Materials Engineering can be considered.

· Minimum of 2 years working experience in the relevant industry or capacity. Fresh graduates are welcome to apply as training will be provided.

· Able to work independently & in team, self-discipline & self-motivated, commitment & passionate about serving others, and a bright & positive attitude with good communication & people skills.

· Entrepreneurship attribute and willingness to work in small start-up.

Ø For application, please send your resume to Tony Lee at the below email or call us.

Ø [email protected]

Roles & Responsibilities

Main Duties and Responsibilities

· Handle calls and emails in a timely manner by providing necessary information required by customer

· Respond to customer's queries with the aim of achieving first call resolution

· Liaise with customers and contractors on on-going projects

· Support the engineering team in various activities and documentations

· Coordinate with different departments such as engineering teams to ensure smooth operations

· Perform total account management such as preparing quotations, billings, and payment collections

· Handle and monitor service reports such as issuance and proper encoding

· Perform other administrative works that may be assigned from time to time.

Qualifications

· Excellent in verbal and written communication skills

· Good team player with proactive attitude

· Able to work independently in a fast-paced environment

. Must be able to multi-task and work under pressure

. Able to work 5.5 days.

1) Trainee Techs

• PC literate
• No experience required
• Full course on the job training will be provided
• AWS Bonus + Insurance coverage

2) Technicians

• PC literate & some experience in other technical fields are welcome to apply
• Full course on the job training will be provided
• Candidates whom possess own motorbike will be an added advantage
• Salary will commensurate with experience
• AWS Bonus + Insurance coverage

3) IT Technicians

• Basic networking skill, Setup/Support/WLAN.
• Practical Training will be provided.
• Junior and Senior positions available.

Job Description

• Handle daily Electronic Bunker Delivery Note (eBDN) /BDN posting after delivery.
• Assist the sales team in closing and completing sales orders after delivery.
• Collaborate with the invoicing team in the Finance Department to ensure smooth order fulfilment.
• Assist the operation team in closing and completing purchase orders after loading.
• To provide support to the operations team during periods of staff leave.
• Perform monthly sales reconciliation, verifying data between sales records and financial statements.
• Participate in monthly inventory closing procedures to maintain data integrity.
• Cover duty on daily stock movement entries in spreadsheets, ensuring accuracy and adherence to company procedures.

Requirements

• Certificate in Business Administration, Business Engineering.
• One year of experience in a similar role or relevant field or a fresh graduate with no experience is encouraged to apply.
• Intermediate level of Excel, ability to Work Independently, problem-solving, good communication and team player.

• Manning of hotlines & Customer Care mailbox
• Handling incoming enquiries via hotlines, email etc
• Any other ad-hoc duties as assigned

Requirement:

• Minimum Diploma
• Location: Somerset
• Working hours: Mon - Fri, 8:30am - 6pm
• Salary: Up to $3000
• 1 year contract (renewable)
• Able to start work immediate or within short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Wong See Yun

EA Reg ID: R21100918

EA Licence No.:19C9603

• Provide efficient telephone services by answering calls promptly and in a courteous and helpful manner
• Coordinating customer’s order request
• Excellent written and oral communications skills, preferably candidate can speak and understand English, Mandarin, and local dialects to liaise with non-English speaking customer’s requests.
• Should also possess good people skills and a team player
• Possess good decision-making, problem solving and communication skills
• Capacity to manage emotions and maintain an effective team environment
• Able to follow, perform and maintain a good and positive performance
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Patience and willing to go the extra mile to satisfy customers satisfactory
• Daily update of orders into excel
• Any ad-hoc duties as assigned by your Superior

Job Requirement:

• Patience & Meticulous
• Time Management
• Excellent in communication & Interpersonal skills
• Able to work both independently & as a team
• May need to pick up calls and attend to customer's queries during weekends and after working hours
• Immediate Starter

Workplace location: Yishun

Job Duties:

· Responds to customer inquiries, acts as liaison with other internal business groups.

· Responsible for scheduling Onsite Field Service Engineers and Authorized Service Providers (ASP) to install, repair or maintain and other applicable instruments.

· Works closely with Sales and Support Organizations, Customer Operations Center, Support Parts Logistics and Authorized Support Providers to ensure timely delivery of services to our customers.

· Provides administrative support for the Service Contact Center, including call management, document creation and office automation.

· Works in strong partnership with Technical Remote Support Engineers and has direct responsibility of meeting contractual response times on all assigned tasks.

· Provides substitute support to the scheduling team in handling customer facing issues, when necessary.

- Other administrative duties as assigned

Job Requirements:

· Diploma or degree holder with 1-2 years relevant experience . Ability to manage a highly pressurized and demanding multitasking environment on a daily basis, responding to sudden changes of priority and to management escalations with immediate solutions.

· Strong planning and organization skills.

· Knowledge of Microsoft Office Suite and relevant SAP modules.

· Effective communication skills – verbal, written and listening (English).

· Ability to work independently and without direct supervision.

Job Description

• Provide onsite support at client’s premise, remote support by phone and email, and standby support;
• Meet service level expectations by responding promptly to clients’ incident tickets and liaising with internal team to close the tickets;
• Install and configure hardware, IOT devices and software;
• Troubleshoot hardware and software problems, including network and security issues;
• Monitor server health and perform maintenance and tuning on Windows server and MS SQL server;
• Comply with all applicable company product/project development and release processes;
• To assist in any other work as required by the company.

Job Requirement

• Diploma / Degree in IT, Computer Engineering or equivalent
• Fresh graduates are welcome to apply. Candidates with working experience will be advantage;
• Able to understand and write SQL scripts;
• Practical experience with Windows server, MS SQL, enterprise network, enterprise security, HA;
• Practical experience with healthcare IT will be advantages;
• Strong interest in IT and customer service;
• Good interpersonal, communication (written and oral in English), and troubleshooting skills;
• Experience in healthcare IT, MS SQL scripts, ASP.NET, enterprise network and security, HA;
• Member of our IT support team to provide technical support to our clients;
• Keen to learn, hardworking, disciplined, and responsible.