Total 1,298 Customer Service job vacancies in d14 geylang eunos

Job Description

• Provide onsite support at client’s premise, remote support by phone and email, and standby support;
• Meet service level expectations by responding promptly to clients’ incident tickets and liaising with internal team to close the tickets;
• Install and configure hardware, IOT devices and software;
• Troubleshoot hardware and software problems, including network and security issues;
• Monitor server health and perform maintenance and tuning on Windows server and MS SQL server;
• Comply with all applicable company product/project development and release processes;
• To assist in any other work as required by the company.

Job Requirement

• Diploma / Degree in IT, Computer Engineering or equivalent
• Fresh graduates are welcome to apply. Candidates with working experience will be advantage;
• Able to understand and write SQL scripts;
• Practical experience with Windows server, MS SQL, enterprise network, enterprise security, HA;
• Practical experience with healthcare IT will be advantages;
• Strong interest in IT and customer service;
• Good interpersonal, communication (written and oral in English), and troubleshooting skills;
• Experience in healthcare IT, MS SQL scripts, ASP.NET, enterprise network and security, HA;
• Member of our IT support team to provide technical support to our clients;
• Keen to learn, hardworking, disciplined, and responsible.

Job Summary:

As a Lifeskills Coach, the incumbent attend to all matters of the clients in their Form Class, at TOUCH Centre for Independent Living (TCIL), and conduct training in Activities of Daily Living (ADL) and Community Living Skills (CLS), as well as social and recreational activities to engage the clients meaningfully.

Principal Responsibilities and Duties:

A. Lifeskills Coach in Charge of a Form Class

1. Plan and draft the Individual Care Plan of clients in Form Class based on Centre’s admission assessment, MSF Client Assessment Form (CAF), caregivers’ feedback and needs observed by other staff.
2. In charge of administrative duties such attendance, collection of forms and fees etc.
3. Inform the Administration Staff and Social Worker if there are changes in clients’ personal information, financial situation or records.
4. Maintain Form Class classroom’s environment (notice boards and update of information), and stationery budget.
5. Behaviour management of clients in Form Class: tracking and intervention (basic discipline, behaviour chart, reward system etc).
6. Maintain a courteous and respectful 2-way communication with clients’ families to keep them informed of activities at the Centre, welfare of clients, conduct and progress of clients through regular phone contacts, home visits and report books.

B. Planning and Implementation of Training and Enrichment Programme

1. Plan and conduct training in the area of daily living skills and community living skills based on clients’ IEP.
2. Assess and report the progress of clients in the training classes to Supervisor, Form Class Coaches and parents on a half-yearly basis (assessment and report book).
3. Plan and conduct social and recreational activities (enrichment).
4. Ensure safety of clients at all times during operating hours.

C. Other Responsibilities

1. In charge of at least one Centre’s activity and one operational duty eg. Centre celebration (Monthly Birthday celebration, Chinese New Year, National Day, Christmas), Centre Outing, Purple Parade, Flag Day; Sports inventory, Kitchen inventory, IT inventory, Facilities management, or respective taskforces (Curriculum taskforce, Transitional management, Health Screening etc)

Requirements:

1. Diploma or Degree holder.
2. Preferably with Special Education or Disability Studies trained with 1-2 years of experience working with persons with special needs.
3. Basic skill in MS Excel, MS Doc.
4. Passionate and dedicated to work with people with special needs.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

• Deliver consistent good customer service including inquiries, and complaints at all times
• Be customer-centric with both internal and external stakeholders via all communication channels.
• Handle phone and email enquiries of current and prospective customers of NTUC Health
• Advise and promote the value of our NTUC Health services to the customers.
• Address enquiries, referrals, scheduling of appointments and other support required from the various communication channels; recommend relevant services within NTUC Health to address the needs of the stakeholders.
• Manages service feedback and liaises with relevant stakeholders to resolve the issues within a stipulated time frame.
• Track and monitor customers' enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, and Online Messages in a timely manner, including service recovery.
• Meet KPI requirements.
• Perform any other duties that may be assigned from time to time by the Reporting Officer.

• Preferably general degree or minimum A' Levels with some customer service experiences
• Someone with strong written and verbal communication skills
• Someone who is resourceful and provides timely and accurate information to our seniors
• Someone who is patient and meticulous and enjoys working with a senior person.
• Prior experience in the healthcare sector is preferred.
• Proficiency in a 2nd language would be advantageous.

Responsibilities:

• To assist in all classes at the Centre
• To assist the class teachers in preparation, follow-up and teaching
• To assist in course preparation
• To supervise informal activities
• Other adhoc duties

Requirements:

• Full time position (Mon - Fri)
• Working hours: 8 am to 5.30 pm
• Min 5 'O' levels with at least B4 in English
• Excellent spoken and written English
• Early childhood experience will have an added advantage
• Positive, energetic and a good team player
• Those undergoing training may apply

Job Responsibilities:

• Work with internal and external customers to provide technical assistance with Bray valves, actuators, and control products.
• Receive and process product returns and evaluations of defective valves & actuators.
• Handle the repair of Bray valves, actuators & controls.
• Provide field evaluations and repair Bray products as required.
• Utilize our ERP systems to receive, stage & transfer products to other departments.
• Modify, rebuild, setup and calibrate actuator switchboxes and positioners
• Permanent work authorization for Singapore required

Ideal Experience/Minimum Qualifications:

• Minimum five (5) to ten (10) years’ experience as a field technician or technical support position in the building automation and controls industry
• Prior experience with valve actuation and/or control valves is preferred
• Electrical and pneumatic actuator troubleshooting experience
• Experience with Multimeter Troubleshooting of Electrical Systems
• Ability to configure, calibrate and commission digital equipment
• Knowledge of DDC control systems, Bacnet and Modbus networks is a plus
• Ability to read and interpret Electrical Control and Mechanical Control Drawings
• Ability to interpret P&ID Drawings
• Computer skills: MS Office applications (Excel, Word, Outlook) LN, outlook, CRM and other applicable software
• Able to Lift 50 Lbs. or less periodically
• Must have a valid driver’s license
• 5 years experience in valve and automation controls experience (Electric, Pneumatic and Hydraulic)

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Software Developer/ Production Support L3.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Responsibilities:

· Analysing existing Code base/Program for modification purposes.

· Designing/Deployment of Service in Container Environment

· Writing and implementing, clean, scalable code.

· Troubleshooting and debugging code.

· Verifying and deploying software systems.

· Recommending and executing program improvements.

· Maintaining software code and security systems.

· Creating technical documents

· Administer production jobs

· Understand debugging info

· Roll back a bad software push

· Block or rate-limiting unwanted traffic

· Well versed with Capacity/Performance Management

· Well versed with Production Support

· Use the monitoring systems (for alerting and dashboards)

Requirements:

· At least 5 to 10 years working in an L3 Production Support Environment with Internet and Mobile Banking knowledge which mainly involves Bug Fixing, Testing and Release MGMT.

· Bachelor’s degree in computer science, computer engineering, or information technology.

· Advanced knowledge of programming languages:

· Front End : HTML, CSS, Bootstrap,W3.CSS, JavaScripts, Angular, React, GraphQL

· Back End : JAVA, Python, Node.js, REST, SQL, Firebase (Optional)

· Advance Knowledge on Containers and Spring FrameWork

· Knowledge of software systems and frameworks EONTEC & KONY (Optional)

· Familiarity with Agile development technologies.

· Ability to learn new languages and technologies quickly.

· Good communication skills.

· Ability to work as part of a team or individually on a project.

· Ability to work well under pressure.

Mandatory Must-have Tech Skills / Framework:

Front End : HTML, CSS, Bootstrap,W3.CSS, JavaScripts, Angular, React, GraphQL

Back End : JAVA, Python, Node.js, REST, SQL, Firebase (Optional)

Working hours/shift timing

9Am to 6Pm & CR Deployments During night (Weekdays/Weekends)

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

About NETS

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 120,000 acceptance points in the country as well as online payments.

Position Overview

Embossing team of Card Centre performs card personalization of Bank and NETS cards through the card personalization machines. The team ensures the daily required quantities of cards are fulfilled for the different Banks.

Key Responsibilities

• Responsible for performing card personalization at machines
• Meeting Service Levels of customers (ensuring timeliness and accuracy at work)
• Planning and coordinating with the entire Production
• Performing stock taking of collaterals
• Other ad-hoc duties

Requirements

• Min. Education Level: Diploma
• Field of Study: Not applicable
• Skills: Production
• Language: English
• Prior working experience in Production line would have a priority
• Comfortable in shift work and able to work on weekends
• Candidate must be comfortable working with machines
• Candidate must be able to lift heavy objects
• Should have basic computer literacy

Overseeing the service operations to ensure high-quality and efficient delivery of services to our clients.

Lead a team of service technicians, manager service schedules, and maintain strong customer relationships.

Responsibilities:

• Lead and manage a team of service technicians, providing guidance, support and coaching as needed.
• Delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceed service targets.
• Oversees all aspects of service operations, including scheduling, dispacting and monitoring service call to ensure timely and efficient resolution of customer issues.
• Coordinate with other department to optimize resource allocation and meet service demand effectively.
• Maintain accurate records of service activities, including service reports, maintenance schedules, and inventory management.
• Build and maintain strong relationships with clients by providing excellent customer service and addressing their inquiries, concerns, and feedback promptly and professionally.
• Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement.
• Utilize technical knowledge of air conditioning systems to assist service technicians in diagnosing complex issues, troubleshooting problems, and implementing effective solutions.
• Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency.
• Ensure that all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients.
• Conduct regular safety training sessions and audits to promote a culture of safety within the service team.
• Manage service budgets effectively, monitor expenses, and identify opportunities for cost optimization without compromising service quality.
• Prepare budget forecasts, analyze financial reports, and make recommendations for resource allocation and expenditure control.

Job Summary

• Support the implementation of Warranty (Standard and Extended) & Service offerings, analysis & reporting for Regional HQ and subsidiaries in South East Asia.

Warranty (Standard/Extended)

1. Responsible for Warranty & Service offerings related operational tasks (i.e. price setting, alignment with Business units, implementation and process alignment with subsidiaries).
2. Collaborate with Business units to obtain warranty conditions prior product launch.
3. Ensure system and processes are maintained to fulfil set warranty conditions, in line with HQ policies.
4. Set and maintain Warranty & Service offerings master and pricing in system

Aftersales cost analysis & reporting

1. Support as back-up PIC for Aftersales financials reporting & analysis monthly

• Support review of Regional Warranty & Service offerings to ensure alignment to market requirements
• Support Regional HQ with analysis & reports as assigned by management
• Review and set up processes, problem-solving and continuous improvement/PDCA
• Provide prompt support to the management and team for any other assignments/duties that are required based on business needs

Key Accountabilities

• Ensure accurate Warranty & Service offerings to support Business requirements
• Ensure timely release of Warranty (Standard/Extended) conditions/offerings before product launch
• Provide analysis on Extended Warranty costs (profitability) for price setting/alignment
• Timely submission of Aftersales financials reporting as back-up PIC when required

Job Requirements

Job / Skills Competencies

• Warranty management & administration
• Proficient in Microsoft Office Suite
• Problem-solving and Continuous improvement mindset
• Meticulous, Analytical, Team player, Effective communicator (Verbal & Written)

Work Experience

• Minimum 5 years in Aftersales Service, in MNC with B2B & B2C setting

1. Service product/ extended warranty price setting and cost analysis
2. Service / post-sale support environment
3. Financials related function, data tabulation/ processing

Qualifications

• Diploma or Degree in Business/Finance related

Koble is a fast-rising smart home solutions provider.

As our Smart Home Sales Specialist, you will get the unique opportunity to direct the business development of Koble's smart home solution.

Being our smart home sales specialist, you will learn to tailor home automation devices according to a homeowner's family needs. Equipped with smart home knowledge, you are the front person communicating to homeowners on how smart home brings unprecedented convenience and comfort to them.

As part of project management, you will be liaising with various stakeholders in the home renovation industry to incorporate smart home solution in a new house. You will understand how to provide a fuss-free and functional smart home transformation experience and enjoy the fulfilment of giving homeowners unprecedented convenience, comfort, and security.

Applicants must display a high level of integrity and empathy. You should be able to communicate effectively with teammates and with customers across different social identities. Applicants must also have a high level of self-awareness and is able to recognise his own strengths/weaknesses. Other than that, you must be able to display high learning agility.

We are also looking for a leader who is able to convince people through the influencing tactics of logical, emotional, or cooperative appeals, all done authentically and transparently.

Be part of a team that transform homes into a fully functional and beneficial smart home!

Commitment: Full Time

Working hours: 5 days including weekends 10-7pm or 6 days 10-6pm

Remuneration: Basic $3,200 - $3,700 + Comms

In-bound sales; no cold call required

Overview

• Provide efficient application support and administration, including incident resolution, change implementation, request fulfilment, and problem management follow up
• Communicate proactively and professionally with stakeholders and partners
• Identify opportunities for improvement and act on them
• Thoroughly and accurately document problems and resolutions in service desk system and employee knowledgebase
• Work proficiently with minimal daily guidance
• Maintain a professional, collaborative, courteous, and respectful manner and provide high quality service to all users
• Observe and comply with client's policies and procedures for Health and Safety at Work and Equality and Diversity

Requirements

• 6-8+ years of relevant experience in a technical application support role working with Oracle Cloud/Oracle Fusion SCM or ERP and 3 years of functional and technical support experience
• Hands-on experience with one or more of the following Fusion modules: Oracle Order Management, Inventory Management, GOP, Shipping, Price Management
• Functional knowledge of core Supply Chain processes (supply planning, inventory management, order fulfillment, reverse logistics, etc.)
• Professional fluency in English required

Simply submit your application with your updated Resume in MS Word Format to Ee Shuan by clicking the ‘Apply link’ or call your friendly Consultant, Ee Shuan, at 6590 9901 for a confidential discussion.

EA Registration No. R23116670

We are an well established company specialising in providing Large-Format printing and Digital Cutting Solutions.

We are looking for candidiates with the following:-

Responsibilities:-

• Provide on-site support, maintenance and servicing of equipment sold by us
• Perform on-site installation and setip of equipment sold by us
• Follow up closely with clients and provide periodic epdates
• Provide pre & post sales technical support
• Ensure assigned task are handle properly and timely

Requirments:-

• Some knowledge of Electronic & Electrical, Computer software and hardware knowledge prefer
• Ability to prioritise work tasks, work independently
• Ability to deal with multiple assignments with little supervsion
• 5 days work week
• Training will be provided
• Candidate with no prior experience are encourage to apply
• Work Location: Singapore

JOB DESCRIPTION:

1. Assist to coordinate project related activities including scheduling and monitoring project timelines.

2. Oversee and manage sub-contractors and progress at site during project execution stage.

3. Coordinate and resolve technical and site issues with customer/main contractor.

4. Attend site meeting/site inspection with management/consultant/contractors.

5. Ensure proper project documentation and project handover.

6. Ensure and enforce workplace safety procedures compliance with WSH Act & regulations.

1. Prepare safe work procedures, method statements, risk assessment and related documentation.

JOB REQUIREMENTS:

1. Nitec/Diploma in Electrical/Mechanical/Electronics Engineering

2. Minimum 2 to 3 years experience in project management and/or site coordination.

3. Candidate with WSH working experience are welcome

4. Possess Class 2B/Class 3 license

5. Good communication skills, team player and hardworking.

OTHERS:

1. Positive working environment

2. Training will be provided

3. Immediate vacancies available

JOB RESPONSIBILITIES:

1. Perform maintenance and servicing of Computer Room Air Conditioning/Commercial A/C at customer sites.
2. Attend service call and perform trouble shooting, identify fault of Computer Room Air Conditioning/Commercial A/C
3. Repair and replacement of parts
4. Install, commissioning and testing of A/C System.

JOB REQUIREMENTS:

1. Nitec in Air Conditioning/Diploma in Mechanical Engineering or related
2. Minimum 2 to 3 years hands on experience on troubleshooting and repair of Computer Room A/C
3. Possess Class 2 or Class 3 licence
4. Hard working and independent
5. Able to perform rostered 24/7 on call standby

JOB RESPONSIBILITIES:

1. Perform maintenance and servicing of Computer Room Air Conditioning/Commercial A/C at customer sites.
2. Attend service call and perform trouble shooting, identify fault of Computer Room Air Conditioning/Commercial A/C
3. Repair and replacement of parts
4. Install, commissioning and testing of A/C System.
5. Manage A/C Team.

JOB REQUIREMENTS:

1. Nitec in Air Conditioning/Diploma in Mechanical Engineering or related
2. Minimum 2 to 3 years hands on experience on troubleshooting and repair of Computer Room A/C
3. Possess Class 2 or Class 3 licence
4. Hard working and independent
5. Able to perform rostered 24/7 on call standby

Role Function:

Responsible and accountable for the performance of the property, the management of staff employed as well as achievement of desired property outcomes and results.

Special Tasks: General

• Lead and manage a team with areas of responsibility including transactional financial, OH&S, (EEO), operational, HR, negotiation and contracting.
• Contribute to the development and fulfilment of asset strategies by developing asset strategies and plans.
• Ensure that client asset plan expenditure savings targets are achieved.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.
• Ensure that the property asset management service offering is developed, implemented, achieved, and maintained.
• Ensure the timely and accurate delivery to the client and senior management of analysis and information for the asset plan, management reports, client’s Annual Reports, Business Plans / overheads and others as required by the management company, relevant authorities, and the client.
• Ensure that there are no major risks associated with public liability, fire and lift safety, essential services, non-essential services, the staff and office and contractors. This includes addressing all issues within the appropriate timeframes and ensuring the clients risk management plan is in place for the asset, particularly covering contractors and the management company team.
• Ensure that all building systems are operating and maintained appropriately.
• Ensure all Asset Plan and Business Plan KPI’s/targets are achieved, including but not limited to capital expenditure and OH&S.
• Ensure all staff and contractors receive up to date training and site inductions.
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members.
• Ensure that all elements of the Managing Agent Agreement with the client are understood and complied with by the team.
• Implement and supervise a Planned Preventive Maintenance Programme (PPMP) for all Building systems and soft services.
• Ensure contractors, vendors and technicians complete all repair and maintenance works and soft services within the required timelines and in accordance with the standards set by OMS/Management or required by relevant Codes of Practice.
• Plan and procure relevant maintenance services of all building systems including ensuring adequate inventory of spare parts and consumables.
• Work with the appointed Senior/ FSM to ensure fire safety systems are well maintained and fire safety procedures and emergency responses (Evacuation, Fire Fighting, In-place Protection, ERP etc.), set up the Certified Emergency Response Teams (CERT) are in place.
• Manage tenants fit-out to ensure compliance with the Fit-Out Guide and Green Lease, and relevant authorities’ regulations.

Key Responsibilities:

• Provide Advice to Client on the operational requirements of the property.
• Develop House Rules Fit-Out Guides for the property.
• Manage the smooth transition of property from pre completion phase to occupation phase.
• Interview and assess and provide recommendations on the staff proposed to be employed for the property.
• Develop tenant satisfaction plan strategies/client liaison.
• Manage tenant liaison and satisfaction emphasis on tenant retention.
• Building day-to-day management including operations, engineering, and compliance matters.
• Manage budget preparation and delivery.
• Manage budget forecasting.
• Finance administration, billing, and collection.
• Tenancy fit-out co-ordination.
• Capital expenditure implementation, tendering and management.
• Monthly reporting.
• Building services contract administration and procurement.
• Manage repairs and maintenance.
• Liaise/manage/communicate with legal, town planners, surveyors, project managers, tax and accounting advisers.

Performance Indicators:

• Achieve all financial and operational targets (KPIs).
• Deliver an exceptional “Managing Agent” service to the client, as reflected by client feedback.
• Develop effective and accurate asset plans, budgets and financial reports.
• Make appropriate recommendations in relation to operational strategy, capital works etc.
• Receive high level of satisfaction from both tenants and clients in relation to building performance and execution of duties.

Skills:

• People driven and to be seen to be “kicking goals” for the clients.
• Follow asset management policies and procedures.
• Outstanding interpersonal and negotiation skills.

Knowledge/Experience:

• Proven experience in property/asset management, ideally with previous experience managing commercial office.
• An intimate knowledge of the office sector and ideally some exposure to the retail property.
• A track record of success in significant supplier contract negotiations.
• Demonstrated ability to add value to commercial assets through identifying value enhancing operational property management strategies (e.g. preventative maintenance/helpdesk/ IT solution implementation/ Smart FM) and/or essential capital works, developing a value adding Property Management/facilities management strategy for tenants, etc.
• Previous experience preparing detailed asset plans, complex budgets and comprehensive reports.
• Tertiary qualifications, particularly in a property-related discipline, are preferable.

Attributes/Behaviours:

• Strong and dynamic leader.
• Pro-active and achievement orientated.
• Flexible.
• Team player.
• Practical approach with a “can do” attitude.

Location: Geylang Bahru

Working day: 5.5 days/ week, Alt Saturday

Responsibilities:

• Job scheduling for operations personnel
• Ensuring timely task completion
• Manage customer communications and paperwork
• Maintain inventory records.
• Coordinate with customers on job logistics
• Overseeing installation teams' logistics, and addressing customer service calls.

Requirements:

• Minimum 2 years relevant working experiences.
• Attention to detail and ability to monitor progress
• Proficiency in Microsoft Office
• Ability to communicate clearly and effectively with customers

Collaborate closely with the AI and digital solutions team to effectively market, promote, and sell innovative solutions to clients within the hospitality, retail, and service sectors.

Demonstrate a proactive approach to acquiring new customer accounts, driving revenue growth, and engaging existing customers to enhance customer retention and increase ARR.

Showcase a track record of successfully closing deals with clients seeking AI and digital solutions and/or in the hospitality, retail, and service industries

Driven towards sourcing and qualifying new leads (e.g. from own network, marketing events, seminars, exhibitions) and build up a healthy sales pipeline. Proficient in monitoring and optimizing conversions at each stage of the sales process.

Excellent verbal and written communication skills in English, with the ability to establish rapport with clients who communicate in other local languages.

Conduct client visits, deliver compelling product demonstrations, pitch solutions effectively, and adeptly prepare business proposals and quotations tailored to potential clients' needs.

Possess active listening skills and empathy to understand and address client requirements effectively.

Demonstrate keen analytical capabilities to assist clients in identifying suitable use cases and aligning our AI and digital solutions with their specific needs.

Familiarity with utilizing LinkedIn or other relevant social media platforms for promoting our solutions is an added advantage.

A team player with a good and open attitude to learn and work well with colleagues

We are looking for a detail-oriented and proactive individual to fill the role of Admin & Customer Service Representative. In this position, you will be responsible for handling incoming enquiries from customers and supporting various administrative tasks to ensure the smooth operation of the business.

Key Responsibilities:

• Customer Enquiries: Manage incoming enquiries via phone, email, social media and other channels, providing accurate and timely responses to customer questions and concerns.
• Lead Management: Assess incoming leads and assign them to the appropriate sales team member, ensuring a seamless handover for further follow-up and conversion.
• Order Processing: Generate invoices and delivery orders (DO) for customer orders, ensuring accuracy and completeness in all transactions.
• Monthly Stock Take: Conduct monthly stock take to reconcile inventory levels, identify discrepancies, and maintain accurate records of stock movement.
• Sales and Expenditure Tracking: Maintain records of sales transactions and expenses, tracking revenue and expenditure to provide regular reports to management.
• Miscellaneous Duties: Assist with various administrative tasks as needed, including filing, data entry, and general office support.

Requirements:

• Previous experience in customer service or administrative roles preferred.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in Microsoft Excel & Word.
• Positive attitude and willingness to learn and adapt to new challenges.

Key Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries.
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor.
• Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration.
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler.
• Good to have understanding and experience of ITIL methodology [service operation].

Key Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000.
• Good support knowledge in either one of the retail or wholesale payment or customer information systems.
• Willing to work in onsite shift-support model [24*7].
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation.
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform.
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe.

Responsibilities:

• Contribute to the implementation of new IT projects
• Collaborate with the IT team to set up and configure computer systems and software applications
• Support system upgrades, installations, and software updates
• Provide timely and effective responses to user inquiries and resolve IT-related problems
• Assist in the administration of user accounts, permissions, and access rights
• Maintain accurate and up-to-date IT inventory records, including equipment and software licenses

The Ideal Candidate:

• Currently pursuing a Diploma in Information Technology or a related field
• Strong work ethic and commitment to delivering excellent results
• Strong communication and interpersonal skills
• Proactive and enthusiastic learner, thriving in dynamic environments
• Seeking full-time interns for a comprehensive 6-month engagement, and part-time interns committed to at least 3 working days a week

Our client is seeking a vibrant Customer Service Executive to join their team.

Job Scope

• Addressing customer inquiries on airfreight services, rates, schedules, and documentation.
• Coordinating internally for smooth shipment processing.
• Managing booking, pickups, and tracking for customers.
• Resolving customer complaints promptly and professionally.
• Ensuring compliance with airfreight regulations and customs.
• Updating milestone events promptly.
• Maintaining accurate records of interactions and shipments.
• Collaborating with operations to enhance service.
• Communicating delays or issues to customers

Requirement

• Applicant should have an experience of 2 to 3 years in the freight forwarding industry
• Minimum education level of O Level / Diploma in any discipline

Other Details

• Location: The Signature @ Changi Business Park
• Salary Range: S$3000 to S$4000
• Working days: Monday to Friday (8.30am to 5.30am) / Alternate Sat (8.30am to 12.30pm)

Interested candidate may send your resume to [email protected] for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tan Soon Heng (Reg No. R1108992)

1. Responsibilities

· Strategic planning for IT security investments and technology adoption to maximize effectiveness of IT security controls against rapidly evolving threats.

· Develop and enhance the integrated Security Operations Centre (SOC) for advanced cyber threat monitoring and detection, early warning and active defence capabilities for both the Financial Sector and MAS as an institution.

· Work closely with internal and external stakeholders to manage the operations of the integrated SOC.

· Develop and implement cyber resilience frameworks, standard operating procedures and playbooks for cyber security operations and incident response.

· Ensure that cyber threats, risks and vulnerabilities are appropriately investigated and addressed promptly.

· Coordinate the investigations of cybersecurity incidents with internal teams and cross agency partners.

· Perform periodic management and third-party reporting.

· Work with partners to perform periodic rules tuning, streamline procedures and implement automation to improve efficiency and quality of output.

· Participate in various internal, external and international forums/projects on cyber security.

· Broad understanding of Financial Sectors operations will be provided so that we can better relate the linkages between business and cyber operation.

2. What we are looking for

• Strong interest in SOC operations.

• Hands-on experiences with implementing services/application on Windows and/or Linux preferred.

• Hands-on experiences with prevailing SIEM tools preferred.

• Hands-on experiences with prevailing cloud technologies preferred.

• Scripting/coding skills preferred.

• Normal office hours, but off-office hours standby to respond to exigencies is expected.

• Management of technical projects/implementation is expected.

• Writing of proposals and procurement related work is expected.

1. Responsibilities

· Provide administrative support to Authority’s ICT projects and operations including but not limited to finance related activities such as raising of Cash Journal, Sales Order, Invoice processing, Procurement related documents.

· Support the operation of this master contract and purchase orders (e.g. maintain and track contract / purchase order expiry date / termination).

· Maintain the manpower resource requests / capability training process and ensure compliance to the process.

· Provide operation support for manpower resource requests, interview sessions and performance appraiser etc.

· Conduct preliminary check of the documentation (e.g. CVs, invoices and support documents)

· Review monthly progress reports and supporting documents submitted by Contractors.

· Track utilisation of master contract and purchase orders and alert contract owner / relevant officer.

· Keep complete records of manpower resource / capability training requests.

· Handle security clearance for the candidates.

2. What we are looking for

· Past track records in administrative work, administer contract / human resource or similar job scope.

· Knowledge of the Authority’s processes will be an added advantage.

The Opportunity

The incumbent is required to re-engineer existing systems, provide solutions to integrate multiple platforms, provide technical support to maintenance team, support system testing and commissioning and compile operation manuals for systems and be involved in Customer Care Pre/Post-variation order activities.

Responsibilities

• Perform off site survey with clients to capture essential requirements
• Re-engineer existing systems by analysing and identifying areas for modifications / enhancements
• Provide solutions to integrate multiple platforms and hardware e.g. CCTV, security card access
• Compile operation manuals by liaising with principal suppliers and maintenance teams on performance of systems on site
• Provide on-site technical support for variation orders received by Projects Delivery and Customer Care department
• Support maintenance testing and commissioning by drafting specific tests and commissioning plans
• Resolve technical issues by coordinating with both internal team and external vendors to meet client requirements
• Support of monthly maintenance projects and ensure timeline is met

Requirements

Essential:

• A Diploma / Degree in Electrical / Electronics / Engineering / IT
• Possess analytical and problem solving abilities
• Good customer management and communication skills
• Good technical knowledge
• Outspoken and people-orientated
• A good team player with the ability to multi-task
• Driven, self-motivated and ability to work independently
• Resilient and persistent
• Training will be provided