Customer Care Officer

• Salary: Up to $2,800
• Location: Genting Road - Geylang
• Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Job Description:

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer
• To follow up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement:

• Minimum 1 year of relevant experience

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Handles all phone calls in a prompt and professional manner.
• Greet and direct all clients & visitors, including general beverage arrangement.
• Exercise sound judgment in dealing with difficult callers and clients.
• Timely and accurate sorting and distribution of on-line faxes.
• Postal Duties
• Collates, packs and co-ordinates for all internal outgoing mails using courier services both local and overseas.
• Support Facilities Management
• Contact courier services companies for Airway bills and envelopes if stock runs low.
• Maintain proper records for incoming and outgoing parcels.
• Managing the meeting room request bookings when required.
• Controlling of Visitors and Insurances passes.
• Manage ad hoc requests from meetings, i.e. serving of meals and beverages for lunch meetings etc.
• Participate as Assistant Fire Warden during Fire Drill.
• Pantry Essentials
• Place order for pantry essentials like beverages, snacks as required for office use consumption.
• Work closely with pantry lady for pantry supplies.

Applicants who are keen to apply , pls send your resume to :

[email protected]

Marketing & Business Development

• Location: Upper Thomson ; visit another branch at Tampines, Punggol, Parkway, Bukit Timah when needed.
• Working days: Tuesday - Saturday
• Working time: 930AM -7PM for Tuesday to Friday, 930AM-530PM for Saturday
• Salary: $3500 - $5000 (depends to qualification and experiences)

Job Responsibility:

• Analyse the company’s products and processes and find ways to improve sales cycles (from leads generation, initial customer engagement, qualifying, consultation to closure).
• Conduct market research on relevant competitors (both products and processes) and present competitor analysis to the team.
• Review and propose improvement on the company’s positioning, services, and pricing strategies when required.
• Build up marketing, branding and communication tools to increase saliency and visibility of the company.
• Organise and participate in industry networking events and customer engagement activities to increase brand value and awareness and build customer preference.
• Ensure consistent communications and brand image to the public and various business stakeholders.
• Review current market trends in order to propose new business ideas that can improve revenue margins.
• Liaise with sales and marketing team to develop sales and marketing strategies.
• Seek out new business and revenue opportunities through business and market analyses.
• Identify and engage with potential partners, relevant authorities, industry stakeholders and key decision makers to deliver on new business opportunities.

Requirements:

• Minimum Degree Holder in Business Management or related fields
• Minimum 3 years of experience in Business Management or Education-related industry would be an advantage.
• Project management skills.

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

First Konnection, a top-tier education recruitment agency, is thrilled to partner with a franchisee of MapleBear group.

Known for its dedication to excellence, this centre offers a warm, nurturing environment with air-conditioned facilities to ensure both comfort and optimal conditions for infant care.

First Konnection > Here to Help!

We are the authorized Education Recruitment Specialist for this role, First Konnection (https://www.firstkonnection.com/) is dedicated to providing you with a stress-free and convenient application experience. We work closely with the employer to ensure that your application is handled with the utmost care and attention.

• Simplified Process: We take care of the details, allowing you to focus on what matters—demonstrating your expertise and passion.
• Direct Communication: Receive timely updates and clear guidance, knowing that your application is in trusted, expert hands.
• Tailored Support: Benefit from personalized advice and assistance throughout the process, ensuring a smooth and successful journey from application to interview.

Responsibilities:

• Nurture & Care: Provide attentive and compassionate care to infants, recognizing their unique needs and developmental stages.
• Play-Based Learning: Implement engaging activities that encourage exploration and discovery, fostering a love for learning from an early age.
• Safe Environment: Maintain a safe, clean, and stimulating environment supporting the physical and emotional well-being of infants.
• Parent Communication: Communicate effectively with parents, offering regular updates on their child's progress and daily activities.
• Team Collaboration: Work with a dedicated team to create a supportive and enriching atmosphere for children.

Qualifications (Mandatory):

• Educational Requirement: Advanced Certificate in Early Years or Higher Certificate in Infant Care. (Please note: Applications without these qualifications will not be considered.)
• Passion for Education: A deep understanding of infant development and a passion for early childhood education.
• Communication Skills: Strong ability to engage with both children and parents effectively.
• Nurturing Environment: Ability to create and maintain a nurturing and stimulating environment for infants.

Why Join Us?

• Innovative Learning: Engage in a play-based learning approach that emphasizes children's natural curiosity and creativity.
• Professional Growth: Benefit from a supportive, collaborative working environment with opportunities for professional growth and development.

Apply Today and Make a Difference!

EA Registration No.: R23111820 (Ben Chang)

EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Cluster Reservations Guest Service Executive with Conrad Hotels and Resorts serves as the first line of inquiry for all reservations within the hotel.

What will I be doing?

As Cluster Reservations Guest Service Executive, you will serve as the first line of inquiry for all reservations within the hotel - Conrad Centennial Singapore & Conrad Singapore Orchard. You are responsible for offering excellent customer service, options, and other solutions to meet guest needs. Specifically, a Guest Service Executive will be responsible for performing the following tasks to the highest standards:

• Efficiently convert enquiries into contracted business
• Respond positively to enquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all guests in a highly professional manner, including ensuring all reservations are completed accurately and to the guest’s expectation
• Provide prompt and efficient service while maintaining the hotel brand standards
• Monitor the standards and performance of the team member together with Reservations Supervisor with an emphasis on training and teamwork.
• Generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
• To assist Reservations Supervisor on daily follow-up/reports such as no show and cancellation reports to maximum revenue opportunity.
• Performs other duties and responsibilities as assigned or required by the management

What are we looking for?

A Cluster Reservations Guest Service Executive serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Proficiency with computers and computer programs, including Microsoft Office
• Outstanding administration and organizational skills
• Good command of written and spoken English
• Highly professional in telephone manner and excellent communication skills
• Ability to work independently
• Positive attitude and committed to delivering a high level of customer service
• Vocational training in related field, preferred
• Previous experience in a reservations environment, preferred

What benefits will I receive?

Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Responsibilities

• Oversee the day-to-day operations of Concierge Counter
• Attend to customer enquiries & feedback
• Manage gift voucher sale and reimbursement
• Support the mall's marketing activities and perform general admin duties
• Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment
• Be mall ambassadors by providing exemplary customer service
• All other matters relating to Customer Service and Concierge Counter
• Undertake ad hoc projects and responsibilities that may be assigned from time to time

Requirements

• At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry
• Proficient in MS Office suite, especially Microsoft Excel
• Pleasant disposition with outstanding communication, problem solving and negotiation skills
• Ability to multi task with high level of initiatives
• Team player with ability to work independently
• Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs
• Able to work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift - 12.45pm to 10.15pm
• First aid and AED training an added advantage

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.

Role Summary

• Deep dive and map out the as-is CRM landscape along with its various frontend/downstream integrated systems for each market utilizing CRM in SAPMENA zone today.
• Leveraging the already-implemented SPACE system in North Asia zone, design and build a similar CRM system for SAPMENA markets with the spirit of standardization, simplification, and scalability.
• Rollout SPACE across all markets and brands currently on CPRV in the zone today, so as to decommission the older CRM system, through the usual software development lifecycle approach.

Main Responsibilities

• Project and timeline management – own overall delivery timeline for different phases in the project lifecycle.

1. Collaborate with different teams and workstreams to map out the group system landscape.
2. Drive external vendors to explore and deliver solutions with alignment to requirements, ensuring quality and timeliness, whilst keeping to agreed scope.
3. Organize and manage periodic steerco meetings.

• Support Business Analysts in documenting as-is functionalities and integration landscape of current CRM system in SAPMENA.
• Ensure business requirements gathering of SPACE is completed timely, and the deliverables of each phase of the project has been delivered.
• Work with Business Analysts to translate functional specification and business requirements into user stories in the product backlog, ensuring there are clearly defined acceptance criteria signed off by business stakeholders.

Qualifications & Experience

• Bachelor’s in Information Technology or relevant fields.
• At least 4 -7 years of experience in digital transformation projects, having held roles such as BA or PM.
• Has experience with projects involving system implementation, multiple systems' integration, and complex data migration.
• Experience gathering business requirements, mapping out as-is model and defining target operating models.
• Experience running a project in Agile methodology and having a good understanding of the Scrum ways of working.
• Has experience leading the entire or a specific phase of the SDLC, preferably the Discovery (planning / analysis), Design, Development phase of SDLC.
• Experience managing and driving discussions with both Business & IT stakeholders.
• Excellent verbal and written communication skills to understand requirements/ issues and bring relevant stakeholders into discussions to drive solution.

Good to Have

• ITIL certification and ServiceNow experience .
• Agile and Scrum methodology.
• Proven project management experience (PMI methodologies) with PMP qualification.
• Knowledge of client business and IT processes.

About Knight Frank

With a rich history dating back to 1896, Knight Frank has established itself as a global leader in the real estate industry. We provide expert agency and professional advice across the Commercial, Residential, and Rural sectors. Headquartered in London, our extensive network spans over 600 offices in 58 countries, ensuring our clients receive unparalleled service and guidance.

Analyst, Global Data Centre Team

Role Summary:

The Knight Frank Global Data Centre Team (KFGDC) is seeking an analyst to support the growth of the firm’s data centre offering across the Asia-Pacific region. The successful candidate will work closely with the APAC Head of Data Centres, and the rest of the data centre network to drive business expansion, advise clients on data centre acquisitions and disposals, and provide assistance on colocation acquisitions ranging from India to Australia.

What We Offer:

• Competitive remuneration package
• Opportunity to work with a leading global real estate consultancy as part of the 15-person global data centre team of sector experts spread across California, London, Dubai and Singapore, as well as leading brokers in our wider Asia Pacific businesses.
• Collaborative and dynamic work environment with ability to gain exposure to capital markets, development, occupier and valuation service lines within one role.
• Exposure to a range of data centre clients and projects across APAC with the ability to acquire in-depth knowledge on the most in-demand real estate sector globally within a high performing, market leading team.

Responsibilities:

• Support the growth of Knight Frank's data centre business in APAC. This will include analysing data centre investment options, preparing investment memorandums (IM’s), assisting with pitch preparations and responding to Request for Proposals (RFP’s).
• Deal support on current projects regarding trading data centre development sites on behalf of hyperscale data centre operators.
• Assist corporate colocation clients with tenancy acquisitions, regearing existing colocation space, and contract negotiations via colocation RFP processes.
• Collaborate with the regional capital markets team on M&A transactions, fixed income freehold transactions and sale and lease back deals.
• Develop and maintain relationships with existing and potential clients to the Knight Frank data centre network.
• Identify new business opportunities and demonstrate entrepreneurial skills to win new clients and instructions in the fasting growing real estate sector globally.

Requirements:

• MRICS qualification (or equivalent).
• Existing experience or understanding of the data centre industry and market trends is not a requirement but is preferred.
• Experience in Real Estate Capital Markets, land purchase and sale, or occupier representation.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient at Microsoft Excel and PowerPoint.
• Ability to work independently and as part of a team.
• Entrepreneurial mindset with a focus on business development and growth within a rapidly evolving sector.

We regret that only shortlisted candidates will be notified.

novita is looking for a sincere individual to join us as a Customer Care Officer who can communicate effectively with people from all levels and is passionate in striving for service excellence.

Responsibilities:

• To deliver consistent customer experiences across multiple touch points
• Initiate ways to improve customers' experience
• Handle customers’ service repair requests, enquiries & feedback
• Handle sales enquiries (+ commission)
• Handle administrative matters pertaining to the department and any other duties or projects as assigned from time to time

Requirements:

• Min Diploma Level
• Min 1 year in customer service experience
• Possess excellent communication and interpersonal skills
• Good disposition with excellent service aptitude
• Good knowledge in MS Office applications
• Able to work independently or in a team environment
• Able to multi-task and work under minimum supervision

Working Location - North

Working hrs / day - 8.45am to 6.00pm (Mon - Fri), 8.45am to 1.00pm (first sat of the month)

We are committed to provide opportunity for career advancement and offer attractive salary that commensurate with work experience. Interested candidates, please send in your resume, cover letter, and portfolio via APPLY NOW button.

Position Summary:

Responsible for ensuring that the demand received from the customers is met whilst achieving high fill rates and minimal write offs by getting the “right demand” from the customers and by ensuring an efficient execution of the “order to cash” process. Involves working with the customers to generate the 24 months rolling forecast with targeted accuracy and then ensuring that all orders are processed with accuracy and efficiency along while minimizing risks

Responsibilities:

• Support the country-level forecasting process and balance demand forecasts, sales plans, and customer orders.
• Prepare for and participate in the country-level SOP process.
• Review each incoming purchase order against agreed MOQs, prices, and delivery timelines.
• Initiate the "Order to Cash" cycle by issuing a corresponding PO to the supplier.
• Monitor the progress of orders throughout the cycle, taking a proactive role in identifying and resolving issues to achieve high fulfillment rates.
• Coordinate between the customer and the supplier to ensure the availability of shipping documents for import/export license applications and final shipments.
• Communicate ETAs, potential delays, and other issues impacting delivery timelines to customers.
• Close POs and book costs in the system upon delivery completion.
• Review and assess the feasibility of order change requests, and execute them by coordinating with all impacted parties.
• Manage, analyze, and reconcile purchase orders internally and externally.
• Generate customer invoices to facilitate shipments and payments.

Requirements:

• Minimum Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
• At least 4 years of experience in supply chain management or a related field.
• Proficiency in Korean is required to liaise directly with counterparts in Korea.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and experience with ERP systems is a plus.

About Us

Coventry Enterprises Singapore is a company owned by Coventry University Enterprises, the commercial subsidiary of Coventry University, one of the UK’s fastest growing and most successful business focused universities.

Coventry University Enterprises has an enviable track record in the commercial application of Serious Games technology and has won a number of contracts with its partner XVR of the Netherlands in Singapore and across South East Asia.

Why join us?

We are the Asia Regional Support Centre for XVR Simulation, an incident command training simulator for disaster management. Our team have been successfully delivered projects around the world and particularly in Asia, where we deliver turn-key solutions of high-quality incident management simulator systems. Join us as the region’s leading provider of virtual reality simulation training software, as we prepare for further growth in this exciting market.

Position: Operations Support Specialist

Responsibilities:

· Support and execute operational functions as part of the operations team to optimise efficiency and results.

· Coordinate with the client and stakeholders to manage operational activities and achieve customer satisfaction.

· Troubleshoot basic hardware and software issues on the ground at the client location.

· Gather requirements to create training scenarios using the simulation platform to meet training objectives.

· Support project and QA teams as and when required.

· Any other matters tasked by Management.

Requirements:

· Preferably Diploma in Information Technology / Engineering, or relevant qualifications. Fresh graduates are welcomed to apply.

· Experience in customer facing roles.

· Team player with good interpersonal, communication and problem-solving skills.

· Resourceful and able to work independently.

· Meticulous and able to multi-task.

· Interest in 3D simulation training.

Responsibilities:

· Service existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

· Provide technical support such as troubleshooting, performance improvement and other request to customers.

· Engage in continual improvement, productivity and efficiency with customer by performing data and performance analysis, reporting and following up actions

· “Hands-on” servicing of accounts which includes but is not limited to; water testing, installation and maintenance of equipment, and visual inspections of systems when necessary.

· Schedule service and sales calls – includes daily, weekly and monthly reporting

· Identify new business needs and opportunities, and develop and implement customized solutions for our customers

Requirement:

· Minimum of 3-5 years technical sales or field sales support work with a proven successful track record.

· Those with experience in water treatment, water hygiene, environmental health and safety, and/or secondary disinfection will be an added advantage.

· Diploma Degree, or above. Preferred degree in engineering and sciences (biology, chemistry, etc.)

Possess Class 3 driving licence and able to manage heavy containers

Responsible for the majority of administrative duties in the company and managing the day-to-day operations of the office and coordinate all daily administrative activities. Provide clerical support to the business operation; organize and maintaining files and records.

Job Responsibilities

• Retrieve requests from all outlets and/or relevant departments and print the barcodes
• Collect dispatch and distribute to the respective departments
• Receive, sort and distribute the incoming letters to respective departments
• File Pet Sales Contract, Puppy Stock Count & Retail Branch Daily Checklist Forms
• Handle queries from managers and employees
• Coordinate repairs to office equipment
• Any other duties as assigned related to your role

Requirements:

• At least 1 to 2 year of relevant work experience
• Excellent time management skills and the ability to prioritize tasks
• Good communications skills and the ability to work well with people
• Customer-oriented, well-organised, meticulous with problem solving skills
• High initiative, independent and ability to thrive in a fast-paced and dynamic environment.
• Team player; ability to work well with employees at all levels
• A hands-on person that is proactive, driven and resourceful

Highlights:

Product Specialist, FX Direct Dealing - Trade and Execution Support (Manager)

General Description

The candidate is expected to support the execution service of FX cash and derivatives to BOS clients [Direct Dealing Client (DDC) including Independent Asset Managers (IAM)]. The candidate is also required to provide professional institutional level trade ideas and market updates to such pool of clientele.

Main Duties

Candidate’s key roles and responsibilities are:

• Contribute to the team revenue target and Year on Year revenue growth.
• Support Simulation and margining information to IAM’s.
• Provide Trade support to dealers by booking executed deals.
• Liaise with other stakeholders like Middle office, Front Office and Dealers to perform day end reconciliation.
• Ensure clear understanding of Order handling process and margining rule at product and portfolio level.
• Accurate and prompt execution of FX and derivatives products in fast-moving markets.
• Address and resolve dealing / product related queries and issues of both internal/external clients.
• Ensure high standards of service and stay risk conscious in execution.
• Continuously enhancing workflows to achieve the organization goals of efficiency gains and risk reduction.
• Ensure compliance with regulatory and internal compliance policies as applicable.
• Adherence to BOS dealing procedures.
• Actively participate in any ad hoc projects
• Coverage of different shift timing that is outside the day shift hours when team is short-handed

Back-up function for Capital Market’s multi-assets:

• In event where cross-teams coverage is required carry out timely execution and advisory for multi-assets outside primary function (where Capital Market covers FX, Equity Cash, Bonds and Derivatives)

Qualifications

Work Experience Requirements

• Minimum 2 to 3 years of experience in a similar role
• Strong learning acumen
• Strong communication, interpersonal skills and strong team-player.
• High professionalism and energy level, able to engage and build relationships with various stakeholders.
• Self – driven, motivated and committed to service excellence.

Education Requirements

• Hold a bachelor’s degree or equivalent.
• Preferably hold FMRP, CACS 1 & 2, RES12B (RES1B + RES2B), CM-CMP (CM-EIP + CM-SIP)

About the job

If you are passionate and curious about cybersecurity, and want to use your skills to help keep our firm’s infrastructure and application secure, we want to speak with you.

Who You Are

You are talented in solving problems, delivering services, enhancing processes, streamlining workflows, coordinating and collaborating with engineers and business stakeholders. You adapt well to changes, and speak up to ask questions to clarify when things don’t look right. You have a security and customer-centric mindset. You are keen to work closely with others to listen to ideas and share suggestions to collectively devise the best approach to deliver penetration testing services.

You should preferably have a bachelor’s degree. Have good understanding of delivering services, cybersecurity industry service management frameworks and concepts. Be certified, or intend to be certified, in certifications such as ITIL, PMP, CISSP, etc.

What You’ll Do

As an individual contributor on our penetration testing team, you are responsible for:

• Overseeing a range of functions to facilitate the delivery of penetration testing services to the requestors of the service
• Ensuring that service delivery and service support processes are continuously improved for optimal service delivery and customer satisfaction
• Conducting pre-testing checks to ensure that the relevant technical information and environment are available
• Working closely with the penetration testers and the service requestors to ensure that the scope and testing requirements are aligned with the firm’s policies and processes, as well as to manage the schedule for the delivery of the services

How You’ll Succeed

Be conscientious and consistent in managing the delivery of services to the service requestors, ensuring that the service requests are aligned with policies and processes, while balancing resources and scheduling the delivery of the service. Be a team player, and a keen learner. Key skills that will support your success:

• Service Management - have a deep understanding of service management principles to ensure the efficient and effective delivery of services. This includes problem management, change management, and service level management.
• Client Relationship Management - strong interpersonal and communication skills to build and maintain relationships with clients. Be able to understand client requirements, and manage expectations throughout the service delivery process.
• Project Management - strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
• Problem-Solving - be adept at analyzing complex situations, identifying problems, proposing effective solutions, and have the ability to think critically and make decisions quickly to address service-related challenges.
• Continuous Improvement - proactively identify areas for improvement, implement process enhancements, and drive efficiency.
• Technical Knowledge - while not always required to be hands-on with technical aspects, having a good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.

Contract period: till end December 2024 (extendable)

Work location: Novena

Working hours: Mon - Fri (830am - 5pm)

Salary: $13.45 per hour

Responsibilities

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Requirements

• At least A level/diploma
• Able to commit immediately
• Good communication skills
• Candidate without tax experience are welcome to join as training will be provided

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Office Location: Novena / Clarke Quay

• Conduct outbound calls & site visit to ensure timely consent collection with HR Manager/HR Professionals
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• Nitec/A Level/Diploma
• Only Singaporeans might apply
• Prior working experience as Call Centre Agents handling HR professionals/manager
• Proficient in Microsoft Excel
• Travel in Singapore to do face-to-face survey
• Familiar with KPI-driven environment.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Scope of work

• Assist in set-up for opening, closing and general cleaning during operations hours
• Deliver quality customer service to all guests
• Key orders in the Point-of-Sale system efficiently
• Prepare and serve food and beverages according to guests’ orders efficiently.
• Maintain cleanliness of the outlet
• Good customer service and good communication skills
• Able to work in a fast-pace environment

Requirements

• Able to commit minimally 3 days a week (inclusive of 1 weekend)
• Able to commit to both day & night shifts till 2am
• Able to commit for at least 3 months

Position Summary:

Responsible for ensuring that the demand received from the customers is met whilst achieving high fill rates and minimal write offs by getting the “right demand” from the customers and by ensuring an efficient execution of the “order to cash” process. Involves working with the customers to generate the 24 months rolling forecast with targeted accuracy and then ensuring that all orders are processed with accuracy and efficiency along while minimizing risks

Responsibilities:

• Support the country-level forecasting process and balance demand forecasts, sales plans, and customer orders.
• Prepare for and participate in the country-level SOP process.
• Review each incoming purchase order against agreed MOQs, prices, and delivery timelines.
• Initiate the "Order to Cash" cycle by issuing a corresponding PO to the supplier.
• Monitor the progress of orders throughout the cycle, taking a proactive role in identifying and resolving issues to achieve high fulfillment rates.
• Coordinate between the customer and the supplier to ensure the availability of shipping documents for import/export license applications and final shipments.
• Communicate ETAs, potential delays, and other issues impacting delivery timelines to customers.
• Close POs and book costs in the system upon delivery completion.
• Review and assess the feasibility of order change requests, and execute them by coordinating with all impacted parties.
• Manage, analyze, and reconcile purchase orders internally and externally.
• Generate customer invoices to facilitate shipments and payments.

Requirements:

• Minimum Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
• At least 4 years of experience in supply chain management or a related field.
• Proficiency in Japanese is required for liaising with stakeholders in the Japan market.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and experience with ERP systems is a plus.

Responsibilities:

- Maintain monthly bookkeeping, including general accounting data-entry work

- Preparation of schedules for monthly/yearly bookkeeping closing and quarterly GST return (if any)

- Preparation of payment schedules, cheque and bank data for cash disbursement

- Preparation of monthly payroll and CPF contribution

- Liaise with external auditor and clients

Job Overview:

We are seeking a CyberArk Support Specialist to join our team. This role focuses on supporting essential credential management for our CyberArk system and assisting users with various tasks. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mandane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Qualifications:

• Minimum of 1-2 years of experience with CyberArk, including handling user queries and managing credentials.
• Proven experience in managing change management processes and verifying change details.
• Familiarity with CyberArk PAM (Privileged Access Management) solutions.

Shift Flexibility:

• Must be available to work in shifts, including graveyard shifts, and provide 24/7 support as required.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

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We are looking for people, who are passionate about education and nurturing young children, to join our team at PlayFACTO School (Bedok Reservoir)

If you are cheerful, optimistic and loves children, come join us!

Positions available: Student Care Teacher (English, Chinese, Math & Science)

Job Description

• Manage students and proactively respond to their developmental needs
• Ensure classroom discipline and safety of children at all times
• Deliver and present lesson content to children
• Provide guidance and supervision for Primary School children on the completion of daily homework (english, chinese, math & science) and spelling
• Plan and prepare enrichment programmes/ activities with other teachers
• Regular liaison with parents regarding children's progress and behaviour
• Assist with other administrative tasks
• Make a difference to our students' developmental years

Requirements & Qualifications

• Possess genuine love to care and mentor children
• WSQ Student Care or qualifications in field of community & social services is an advantage
• For teachers, minimum 1 year of relevant working experience.
• Good communication skills and must be team player
• Great sense of responsibility

Interested applicants, please send in your resume. Do include your reasons of leaving, expected salary, last drawn salary and date of availability to commence work.

We seek your understanding that only shortlisted candidate will be notified. Thank you.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.