Total 433 Customer Service job vacancies in pas north east community development council

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

• Conduct general repair and maintenance of premises and equipment
• Prepare and arrange rooms in the Home for different functions
• Assist in assets movement and labelling of assets
• Ensure the key facilities are functional and trigger external maintenance when needed Report to the Reporting Officer of any equipment malfunction or breakdown
• Man the Fire Command Centre, CCTV monitoring system, fire safety alarm system and attend to security issues, eg. activate SCDF when required
• Participate as member of the Home's Fire Safety Committee and support Operations to attend to any fire haze
• Ensure that safety precautions are taken in the course of work
• Assist in inventory management
• Any other duties as assigned

• At least 1 year of related experience
• Good team player
• Able to read and write simple English
• Able to lift heavy items
• Able to do shift work, inclusive of weekends and public holidays
• Experience in SAP system is an added advantage

We are looking for a motivated and customer-oriented Furniture Sales Representative to join our team. As a Furniture Sales Representative, you will be responsible for assisting customers in selecting the right furniture for their needs, educating them on product features, and providing exceptional customer service throughout the sales process. Your goal will be to drive sales, foster long-term relationships with clients, and contribute to the growth of the company.

Key Responsibilities:

• Customer Interaction: Greet and engage customers in a friendly and professional manner. Assess customer needs and recommend appropriate furniture products based on their preferences, style, and budget.
• Product Knowledge: Maintain in-depth knowledge of furniture products, including materials, features, benefits, and care instructions, to effectively present and explain options to customers.
• Sales Presentations: Demonstrate furniture pieces in a compelling way, showcasing product features and benefits. Create engaging sales presentations tailored to individual customer needs.
• Achieving Sales Targets: Meet or exceed sales quotas and targets, ensuring consistent sales performance. Maximize sales opportunities by upselling complementary products such as accessories, rugs, and lighting.
• Customer Service: Ensure a positive customer experience by answering questions, resolving concerns, and providing information on delivery, warranties, and return policies.
• Follow-Up: Follow up with customers after the sale to ensure satisfaction and encourage repeat business. Build lasting relationships to generate referrals and repeat sales.
• Order Processing: Assist customers in placing orders, processing transactions, and tracking delivery schedules. Ensure timely and accurate order fulfillment.
• Store Maintenance: Help maintain a visually appealing and organized showroom, ensuring furniture displays are well-arranged and product information is clearly displayed.
• Market Trends: Stay informed about industry trends, new product launches, and competitors to maintain a competitive edge in the marketplace.

Qualifications:

• Experience: Previous experience in furniture sales, retail sales, or a related field is preferred, but not required. Experience in interior design or home furnishings is a plus.
• Skills: Strong communication, negotiation, and interpersonal skills. Ability to build rapport with customers and close sales.
• Technical Skills: Comfortable with point-of-sale (POS) systems, order management software, and general computer proficiency.
• Attributes: Positive attitude, goal-driven, and a passion for home furnishings and design. Ability to thrive in a fast-paced, customer-focused environment.
• Physical Requirements: Ability to stand for long periods and assist customers in lifting or arranging furniture when necessary.

Compensation & Benefits:

• Competitive base salary plus commission structure based on sales performance.
• Employee discounts on furniture products.
• Paid time off (PTO) and holidays.
• Ongoing training and development opportunities.

Job Summary

Purpose of job:

• Execution of support for casework under guidance of social worker for home visits to work with clients and caregivers after diagnosis of dementia.
• Support basic intervention tasks identified by social workers.
• Engagement of clients with dementia with meaningful activities such as cognitive stimulation or structured activities.
• Monitoring of client’s conditions and progress.
• Provide service linkage for client and caregivers.
• Provide admin, operational and logistic support for clients, programme, outreach and group work.

Key Responsibility Areas

• Passion to work with individuals/elderly diagnosed with early stage dementia and their caregivers.
• Basic befriending and emotional support for elderly.
• Carry out meaningful activities in engagement process.
• Support seniors and caregivers during service duration.
• Perform basic screening tools in health and mental health for seniors and caregivers.
• Support outreach, service linkage and referrals.
• Ensure proper documentation of case notes, assessment, records.

Requirements

Experience:

• Some experience in working with elderly clients and caregivers in the community setting
• Relevant working experience in healthcare or social service sector.
• Able to co-facilitate group work

Qualifications:

Professional Cert/Nitec/Diploma

Please send your resume and expected salary to [email protected]

Only shortlisted candidates will be contacted for interview.

We are looking for a Customer Registration Officer - Part Time who is reponsible for registering new customers and providing basic product information. They travel to various locations to meet with potential customers, collect neccessary documents for registration and ensure that all customer information is accurately recorded.

Responsibilities:

1. Field registration of new customers

• Collect customer information accurately
• Verify customer details for completeness
• Explain registration process to customers

2. Provide customer support and assistance

• Address customer inquiries and concerns
• Assist customers with registration forms
• Guide customers through registration process

3. Maintain customer records and databases

• Update customer information in the database
• Ensure data accurancy and confidentially
• Organize and file customer documents

Qualifications:

Experience: 0-2 years in any related field. Candidates with no experience are welcome to apply. Training will be provided.

Skills: Attention to detail, Customer Service, Data Entry, Information Verification, Documentation, Form Assistance

Benefit:

• Incentive
• Commission
• Bonus

About the company:

JobKred, a leading skills intelligence platform, empowers HR and corporate leaders to scale their enterprise confidently. Through intelligent, customised skills roadmaps backed by credible proficiency validations, we guide employee career progression and ensure a ready and relevant workforce.

JobKred has played a role on the national stage as the intelligence behind Singapore’s national jobs portal, MyCareersFuture.sg. Internationally, JobKred has worked with UNESCO, World Bank and the Asian Development Bank to conduct labour market research projects using its technologies, with the results aiding the policy-making processes in various countries for higher education, vocational education and lifelong learning.

JobKred is also the leading skills intelligence company in Singapore, working with hundreds of companies and trusted by government agencies, MNCs and SMEs.

Office location: 60 Paya Lebar Road #06-27 (Paya Lebar Square) Singapore 409051

Location: East

Mon to Fri 9am to 6pm

Salary: $2500 to $3300 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

A Day in the Life

• Provide level 1 helpdesk support to all PC & MAC users
• Ensure smooth on-boarding and off-boarding of end-users
• Facilitate repair process for IT Hardware
• Perform PC build and software installations
• Migration of user’s data, software, or computer
• To escalate specific requests or issues to next level for immediate attention and resolutions
• Support Project implementations, as when required
• Maintain proper IT documentation

What We are Looking For

• Diploma in Information Technology/Computer Science
• Minimum 1-2 years of relevant experience
• Previous working experience in helpdesk environment is a plus
• Basic knowledge of Office & Windows applications, and hardware troubleshooting
• Able to work beyond normal working hours (upgrade/maintenance, urgent technical issue) and support on weekend when urgent duty arise
• Good working attitude and team player

About the Role

The Customer Service Officer is responsible for the delivery of services to meet the requirement of the customers by coordinating with the different service providers, warehouse and other department. You will form an inegral part of the customer service team to play a critical role in driving operational excellence to ensure client satisfaction and loyalty.

This role is an implant role and will be working at the customer's site in Kallang permanently.

Key Responsibilities

• To monitor inbound shipments, update tracking, provide updates to stakeholders, coordinate customs clearance and unloading at 3PL
• To coorindate smooth clearance of inbound shipments with forwarders and perform timely Goods Receipt into SAP system.
• To handle daily shipments received from customer and coordinate with appointed 3PL service providers to execute in a timely manner. Process includes; empty return's collection, prompt response to enquiries and the management of customer
• To perform regular return shipment of empty canisters and cylinders to customer's plants
• Responsible for timely updates of assigned reports
• Any other ad-hoc duties assigned from time to time

Qualifications

• Minimum GCE ‘O’ level education
• Fresh graduates are welcome
• Proficient in MS Office
• Meticulous and accurate with a positive attitude and able to multi-task
• Good team player who can work independently with minimum supervision
• Customer oriented with excellent interpersonal and communications skills
• Able to work offsite in customer's location

The Lead Software Engineer/Assistant Manager will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and implementing new tools and methodologies. The successful candidate will collaborate with stakeholders to ensure swift recovery from complex incidents, manage disaster recovery, and drive improvements in service availability and operational stability.

Key Responsibilities include:

• Improvement Initiatives: Identify areas for improvement within IT operations through data analysis, stakeholder feedback, and performance metrics. Lead improvement projects, aligning them with business goals and IT strategies. Apply process improvement methodologies like Lean, Six Sigma, or ITIL.
• Process Optimization: Analyse existing IT processes to identify inefficiencies and design streamlined processes to enhance response times, reduce costs, and improve service quality. Ensure effective adoption of new processes.
• Performance Metrics Review and Adoption: Develop and maintain metrics and KPIs to monitor IT operations and improvement initiatives. Provide regular reports to senior management, utilizing data-driven insights for decision-making.
• Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and other stakeholders to address operational challenges. Facilitate workshops and meetings to gather input and drive consensus on improvement initiatives. Foster a culture of continuous improvement.
• Incident Management and Resiliency: Take ownership of critical incidents, ensuring swift resolution and conducting root cause analyses. Proactively prevent defects and eliminate inefficiencies to enhance system resilience.
• ITSM Leadership and Training: Provide ITSM knowledge training to all IT teams, including remote offshore resources. Mentor team members and align ITSM ITIL practices to ensure operational readiness.

Requirements:

• Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification. Additional certifications in ITSM CAS, CAD, or CIS are a bonus. Knowledge and certification in Business Continuity Management (BCM) preferred but not mandatory.
• At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement. Proven proficiency in Agile methodologies for operations management.
• Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory. Familiarity with network and cloud technologies (e.g., Linux, Wintel, VMware, DevOps) preferred.
• Strong analytical skills, project management skills, and a proven track record of successful improvement initiatives in an IT environment. Proficiency in collaboration tools (e.g., Microsoft Teams, SharePoint, JIRA, Confluence) and monitoring/orchestration platforms (ScienceLogic, Splunk, APM).
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work on strategic direction initiatives, balance multiple priorities in a fast-paced environment, and oversee operations, including Service Desk, IT Operations Command Centres, Major Incidents Handling, and Chairing Change Advisory Board reviewing teams' readiness for Major change.
• Adaptive, responsive, able to manage dynamic environments effectively, independent, self-motivated, result-driven, and willing to work beyond office hours.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

We are seeking a dynamic and self-motivated Business Development Executive to join our team. This position offers the ability to maintain, develop relationships with key customers and manage the promotion and strategic sales. You will be responsible for discovering and pursuing new sales prospects and maintaining customer satisfaction.

Do you have a strong sales background and demonstrated sales success? If so, this may be the opportunity for you.

Responsibilities : -

• Responsible to achieve sales target and increase market share
• Actively prospect sales leads and secure potential new clients
• Develop and nurture strong client contacts and positive relationships with key accounts
• Ensure successful sales retention by proactively forging strong relationships with clients
• Manage a portfolio of assigned accounts to achieve success and retain existing customer
• Develop a strategic approach to provide solutions to customers

Job Requirements : -

• Minimum Degree in any disciplines
• Minimum 1 year of Sales Experience in any industry, preferably in logistics industries
• Experience and knowledge in Supply Chain Management will be an added advantage
• Ability to understand customers’ perspective and think win-win
• Excellent communication and interpersonal skills
• Good presentation skills and negotiation skills
• Team player, passionate and self-motivated and a results-driven approach
• Possess own vehicle is preferable

Job Description

• Loading and sorting of packages at warehouse prior to delivery
• Perform timely pickups and deliveries (including COD) of shipments for the company-assigned areas
• Perform on-road audit & submission of shipping documents as well as delivery status updates (e.g. POD) via company’s mobile app

Job Requirements

• Need to be familiar with Singapore roads
• Ability to walk, lift and carry heavy items for extended periods.
• Able to read and converse well in basic English to liaise with customers as well as prepare documentations
• Willing to work 5.5 days as well as extra hours when needed
• Unable to drive company van home; start and end your day at Changi South warehouse

Company Benefits

• Family-like working environment
• Structured progression pathway and development opportunities
• Provide comprehensive group insurance and medical benefits

COMPANY DESCRIPTION

With a capacity of around 430 beds, Peacehaven provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

Peacehaven has also been awarded the bizSAFE level 4 status which affirms our commitment to safety and health standards at the workplace.

The Salvation Army, Singapore - Peacehaven Nursing Home

RESPONSIBILITIES

• Receive and assess referrals to ensure appropriate placement in Centre.
• Provide end to end casework management and psychosocial support services to residents, clients, and their families. Utilize appropriate frameworks for holistic assessment.
• Identify and develop individualized care plans together with clinical care team to meet the psychosocial and emotional needs of residents and clients.
• Address issues related to grief, adjustment, and coping with chronic illness or disability.
• Implement and facilitate appropriate casework interventions, including ongoing monitoring and evaluation of outcomes.
• Establish network with external partners and stakeholders for resourcing and ensure continuity of care of residents/clients across settings.
• Work closely with multidisciplinary team to ensure that holistic needs of the resident/client are actively considered in their care planning.
• Ensure "hands-on" approach to working with residents/clients through individual work, group work, counselling, or other appropriate modalities.
• Maintain accurate and current documentation of casework for assigned caseload.
• Work closely with residents, clients, and families to maintain or re-establish family relations when appropriate.
• Provide support in end-of-life care to residents, clients, and their families. This may include bereavement support to family members of the deceased and practical matters such as referral to casket company for last rite matters, after office hours.
• Conduct review of resident/client's socio-economic status and make appropriate recommendations for financial assistance if necessary.
• Participate in multidisciplinary meetings and work closely with clinical care team in discharge planning reviews.
• Attend case conferences, meetings, network with external agencies as required.

• Bachelor Degree in Counselling/Social Work/Psychology or related discipline.

Requirements

• Preferably with at least 2 years' work experience in social services field (MOH or MSF) performing case management tasks.
• Experience working in a healthcare setting and knowledge of healthcare financing will be a plus.
• Able to work independently as well as be a team player.

Working Hours

Under normal circumstances the hours of duty will be as follows:

• 8.30am to 5.45pm (Monday to Friday, 45 minutes lunch break)

Working Location

Peacehaven Bedok Day Centre, The Salvation Army

Block 121 Bedok North Road, Singapore 460121

1 year contract through employment agency payroll

This role involves supporting the Development team, ensuring app runs smoothly, conduct health checks, recovery and other related tasks

Requirement:

• Singaporean
• Must have Intermediate knowledge and good hands on experiences using SQL
• Min. basic experiences in Linux/Unix
• Must be able to commit to working shift hours, even on night shift, weekends and public holidays
• Need to pass Hackerrank assessment and demonstrate proficiency in SQL and Linux during the technical interview
• Degree in IT or Computer Science
• At least 1 year working experience in IT
• Need to have eagerness to learn and perform with commitment
• Willing to serve 2 months notice if join to work in this project

Work Location: Changi Business Park
Monthly salary inclusive of allowance: $3300 to $4200 (company does not offer bonus)

Below is the Shift Timing (Working 5 days a week, involves rotating shift and support including night shift, weekends and public holidays)

• Morning shift: 6am to 3pm
• General shift: 9am to 6pm
• Afternoon shift: 2pm to 11pm
• Night shift: 10pm to 7am

Transport is claimable - before 7am (for morning shift 6am to 3pm), after 11pm (afternoon shift 2pm to 11pm)

Junior L2 Production Support (Java-base)

• Experience in Unix commands, SQL queries
• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup, C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

1 year contract under employment agency payroll

Work Location: Changi Business Park

Salary Budget: $5500 - $6800 (Company do not provide bonus)

Primary Skills: Python, Unix, SQL

Requirements:

• Singaporean
• Degree in Computing, Computer Science, or Engineering preferred.
• 3 to 8 years of experience, preferably in the financial/fintech industry.
• Experience in supporting trading desks.
• Familiarity with Agile/Scrum methodologies.
• Excellent troubleshooting and debugging skills for 2-tier and multi-tier applications.
• Experience as first-line application support for trading systems and back-office, handling issue analysis and general system checks and maintenance tasks.
• Strong analytical and problem-solving skills.
• Experience documenting design and development work in Confluence.
• Expertise in Python (OOPs concepts, Flask/Django frameworks, multithreading, web sockets, and analytics tools such as Pandas and NumPy).
• Strong experience in SQL and PL-SQL database design with at least one RDBMS (preferably MariaDB and MS-SQL).
• Proficiency in writing batch scripts using shell scripting.
• Experience with Linux, OpenShift, Avro-based Kafka, Docker, Nginx, Sentinel Redis, AngularJS basics, REST APIs (Flask), JSON, and web sockets.
• Experience with CI/CD pipelines and Bitbucket.

Job Description:

• Design and develop highly complex and scalable Python modules.
• Take ownership of end-to-end technical delivery, adhering to project timelines and requirements.
• Participate in requirement analysis and propose alternative solutions where necessary.
• Integrate applications using middleware software such as Avro Kafka and handle database design.
• Deploy applications to OpenShift via CICD pipelines.
• Collaborate with application support, developers, and product owners to ensure successful releases.
• Be flexible to work extra hours to meet corporate and departmental goals.
• Ability to prioritize and manage multiple tasks in a fast-paced environment, working under pressure.

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaint at 1st level. Advise and guide customer with solution. If problem cannot be resolve over phone or email, schedule technician and fix service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with customer warranty related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase request and tracking of spare parts purchase.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum Diploma / Degree in Business or any Engineering Field
• 2 years’ experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge in customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Excellent communication and problem-solving skills, with good organisation ability
• Must be able to multitask in a fast-moving environment
• Must be effectively bi-lingual in English and Mandarin to handle English and Mandarin speaking customer’s complaints or queries to relevant departments or management.

Responsibilities

• Attends to the basic needs of children from 2 months to 17 months (Infant Care)

• Ensures children’s safety & well-being while under the centre’s care

• Implements centre’s programmes and new initiatives

Requirements

• Fundamentals Certificate in Early Childhood Care and Education (FECCE) is a bonus

• At least 1 year of working experience in a related field

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

We are seeking a detail-oriented and proactive Administrative Officer to support in managing meeting schedules, general office admin support and purchases, and logistics support for related events. The candidate will possess strong planning and organizational skills, with a strong attention to detail, and has the ability to work in a fast-paced environment.

Job Description:

General Administrative Support:

• Meeting Coordination:

Schedule and organize meetings for executives, prepare agendas and meeting materials. Ensure all logistical details are managed, including room bookings, catering, and tech requirements

• Document Management:

Establish, organize, and maintain a centralized repository for all management papers, contract and project-related documents. Ensuring that these documents are readily accessible to all stakeholders and management will be a key focus of your role.

• File Organization:

Systematically categorize and archive relevant management and project files, enabling efficient retrieval and reference. Your organizational skills will help support seamless workflow and communication across teams.

• Meeting Coordination:

Arrange both internal and external meetings with precision. This includes handling scheduling, sending invitations, and managing logistical arrangements to ensure all participants can contribute effectively.

• General office purchases

Support logistics and meal arrangements for meetings and events. Other administrative tasks as needed.

Minimum Requirements

• Minimum of 3 years in administrative roles.
• ‘O’ or ‘A’ level holder.
• Exceptional organizational and time management skills to keep department activities on track for stakeholders.
• Proficient in Microsoft Suite minimally in Word, Excel, and PowerPoint.

• Provide support for in-house applications, ensuring smooth functionality and addressing user concerns.
• Analyze business processes and requirements to recommend enhancements and optimizations.
• Prepare relevant and appropriate documentation, including user manuals, process flow diagrams and system specifications.
• Carry out user acceptance testing independently and with users.
• Function as a project manager when required, coordinating tasks, timelines, and resources to ensure successful project delivery.

Requirement

• Degree in Computer Science or Information Technology or other related fields
• Good knowledge of ERP, Sales Order, Finance & MRP applications.
• Min. 4 years of experience in IT application support and familiarity with SDLC.
• Hands-on experience and strong knowledge in Oracle database.
• Possesses good interpersonal skills. Project management experience is an advantage.
• Demonstrates analytical and multi-tasking capabilities.
• Able to work independently, be a good team player and be able to communicate at all levels.
• Experience in the Manufacturing sector would be advantageous.

Mandatory Skills

• To provide quality day-to-day L2 Production support for Java/Web-based application.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases, adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level & quality.

Skills and Experience Required: -

At least 2 years working in an L2 Application Support Environment.

Mandatory/Core technical competency required:

Linux; Unix Shell Scripting

SQL (MYSQL/MSSQL)

OpenShift/Docker

Good to have experience:

AngularJS

ActiveMQ

Elastic Search

Application Monitoring Tools

CI/CD (Continuous Integration & Continuous Deployment)

Python

Microservices concept

Experience in application implementation projects in financial institutions would be advantageous.

Strong analytical and problem-solving skills.

Ability to perform impact analysis in a structured manner.

Good verbal & written communication skills.

Proactive and able to work independently and under pressure.

Working Hours (Shift Timing)

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least the GCE ‘O’ Level or Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Proficient in MS Office applications with excellent keyboard skills
• Possesses good telephone manners with clear speaking voice
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘O’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You are also required to perform these job functions:

• Data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process
• Produce and deliver tracking and reporting for key KPI/SLA’s in the business
• Responsible for updating key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts, etc.)
• Perform ad-hoc data analysis to support the business initiatives
• Create and maintain efficient and secure systems for recording data and producing relevant documentation
• Seek opportunities to drive innovation and process improvement within the reporting spectrum
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Who are we looking for?

• Possesses an analytics-related diploma or at least a Bachelor’s Degree
• Experience in extracting, transforming and porting data from source systems to data analytics platform(s) and reports
• Experience in conceptualising, designing, developing, testing, implementing and supporting agile data analytics platforms to support analytical initiatives of internal or external stakeholders
• Experience in analysing different types of data to support business needs and present the results in concise visualisation formats
• Has an inquisitive mind and proactivity to challenge the norms constructively
• Team player with good communication and presentation skills
• Detail oriented, independent and able to work under pressure to meet deadlines
• Experience in Salesforce, advanced Excel and PowerPoint would be preferred
• Ability to use analytical tools such as Tableau, Power BI, Looker, Klipfolio, Qlik, R, SPSS would be added advantage
• Adaptable to various stakeholders, business models and projects

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Summary:

We seek a proficient Application Support Analyst with good experience in offering technical support and aid for our clients' tailored software applications.

Mandatory Skill-set :

• Diploma/ Degree in Computer Science, Business Information Technology, or related disciplines;
• At least 3+ years of working experience in Application Support;
• Hands-on experience working on SQL, Linux/ Unix;
• Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
• Experience in supporting Microsoft application framework;
• Excellent communication and stakeholder management skills;
• Good critical thinking and analytical skills.

Desired Skill-set:

Exposure to CRM systems, and digital signage/inventory systems.

Responsibilities :

• Handle IT Incidents, Requests, and Escalation processes and troubleshoot and resolve system application problems;
• Provide technical expertise in analyzing and providing the best solution on complex technical issues in a timely and efficient;
• Engage with various teams on resolution and maintain effective communication between stakeholders;
• Manage vendor performance through service level management;
• Enhance existing support process to maintain/improve service level and quality;
• Support audit and compliance-related activities.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Summary

We are seeking an experienced SAP Ariba Support Specialist to test, train and support the end-users based on the company's procurement process.

This role is crucial in ensuring a smooth adoption and optimal usage of the SAP Ariba platform, helping users effectively navigate and utilize the software.

Mandatory Skill-set

• Proven experience with SAP ARIBA, including a strong understanding of procurement processes.
• Candidate has implemented and deployed at least 2 global/regional SAP ARIBA projects.
• Experience in delivering user training, providing ongoing support, and facilitating User Acceptance Testing (UAT) to ensure smooth transitions and user adoption.
• Excellent communication and interpersonal skills, with the ability to convey complex concepts clearly.
• Problem-solving skills and a proactive approach to resolving user issues, ensuring seamless system performance and end-user satisfaction.
• Ability to work effectively both independently and as part of a collaborative team, thriving in a fast-paced, dynamic environment.

Desired Skill-set

• Familiarity with other procurement tools and systems.
• Experience in change management and user adoption strategies.
• Certification in SAP Ariba or relevant procurement methodologies is a plus.

Responsibilities

• Work closely with project teams to develop and execute User Acceptance Testing (UAT) plans;
• Identify, document, and communicate any issues or necessary enhancements during the testing phases, ensuring timely resolution;
• Assist in refining processes based on user feedback to ensure the effectiveness and efficiency of the SAP Ariba system;
• Create tailored training materials and user guides for different user roles, ensuring content is relevant and accessible;
• Lead in-person or virtual training sessions for end-users, ensuring proper comprehension and practical application of the system;
• Offer ongoing support during training sessions, answering questions, addressing concerns, and clarifying doubts to ensure user confidence;
• Provide day-to-day support for users post-implementation, troubleshooting any issues that arise and ensuring system stability;
• Track user adoption and offer additional coaching or training where necessary to improve system usage and user proficiency;
• Gather and analyze user feedback to identify opportunities for continuous improvement of Ariba processes and tools;
• Collaborate closely with IT, procurement, and finance teams to ensure alignment on system usage and best practices across departments;
• Act as a liaison between users and the project team, facilitating communication to address concerns, updates, and any necessary changes promptly;

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.