Total 1,312 Customer Service job vacancies in pas wisma geylang serai

Job Description

• Providing administrative support;
• Filing of maintenance documents and updating of maintenance database;
• Manning the maintenance helpline and ensuring all issues and complaints are promptly attended and responded to;
• Planning of maintenance schedules for teams;
• Directing maintenance requests to maintenance IC and coordinating with clients and the maintenance team on servicing requests;
• Assist in the preparation of contracts and quotations for maintenance services and works to clients.
• Responsible for sending out survey forms and compiling results.

Requirements

• Minimum “O” Levels.
• Basic computer knowledge like word and excel.
• Possesses good customer relationship management skills, quick-thinking and responsible.

The Role of Customer Service Officer in Alaska Pte Ltd primarily involves providing customer service and after sales support to customer and dealers for technicians servicing and installations support.

• Liaise with customers who have purchased ceiling fans online, providing excellent after-sales support.
• Coordinate and arrange delivery and installation services for customers, ensuring a seamless experience.
• Collect and collate necessary information regarding the customer's location for efficient installation.
• Proactively contact customers requiring servicing appointments, assist in scheduling, and coordinate with technicians.
• Perform accurate data entry tasks to maintain organized customer records and service history.
• Generate and issue quotations and invoices promptly, ensuring clarity and accuracy in all financial transactions.

Any other administrative tasks that directly or indirectly contribute to the sales team morale and performance

Requirements:

1. Excellent communication skills for effective interaction with customers.
2. Strong organizational abilities to manage installation schedules and service appointments efficiently.
3. Detail-oriented approach for accurate data entry and documentation.
4. Customer-centric mindset with a commitment to delivering exceptional service.
5. Ability to work collaboratively with installation teams and technicians.
6. Proficient in using relevant software for quotation and invoicing purposes

Job Responsibilities:

• Handle phone calls from customers
• Make appointment for customers for servicing
• Assist with service advisors on call centre matters
• General Admin duties
• Other duties as and when assigned.

Job Requirements:

• Experienced as a Receptionist or customer service ground job preferred

• Experienced working as a call centre agent with automotive background will be an added advantage
• Customer orientated with high level of service attitude
• Hardworking, outgoing and enthusiastic
• Positive working attitude

Introduction

We’re looking for a Junior Customer Service and Sales Assistant to be part of our core team to

• expand our geographical coverage and delivery of products and solutions to customers.
• Expand, manage and develop our channel partners (such as resellers or distributors).

Job Description

• Meet and exceed daily, weekly and monthly targets by closing sales via meeting, phone and email
• Generate leads
• Manage and grow new channel partners/customers
• Build excellent external and internal relationships over the telephone
• Establish and maintain excellent relationship with customers
• Understand customer requirements and issues
• Scout and bid for projects in IT industry and other related industries
• Support administration such as quotations and paperwork
• Perform any other reasonable tasks in accordance with instructions as may be requested by management.

Qualifications Requirements

• Minimum Nitec

Experience Requirements

• Preferably 2 years proven track record in sales
• Proven cold calling and sales track record
• Preferably with experience in sales
• Relevant sales support/customer service experience and strong understanding of sales proposition
• Fresh graduates are welcome

Other Requirements

• Committed and self-driven, with excellent listening and communication skills
• Must be result driven and aggressive to hit sales targets and goals
• Able to multi-task and work in a highly dynamic environment
• Independent and a good team player
• Able to be logical
• Able to react coolly under stress
• Good time management
• Training will be provided
• Returning mothers and fathers are welcome

Renumeration

• Up to $2,800 per month (depending on experience and track record)
• Medical benefits

Normal Work Days

• Monday to Thursday (9am to 6pm)
• Friday only when required (flexible work arrangements with option to work from home or off site)

We look forward to your application.

(Please note that only shortlisted candidates will be notified.)

Bank Customer Engagement Officer (Telesales) x 2

(1 Year Renewable/Convertible Contracts)

Salary: Up to $2,500 basic salary (based on experience) + High Commission

Working Location: North, Accessible from Novena MRT

Working Hours: 9 AM - 6:30 PM, Mon - Fri

Job Description

• To handle customer’s queries such as Penalty Fees, Annual Fees or Banking needs and the ability to cross sell Unsecured Retail Banking Products through Inbound Calls and Outbound Calls.
• To follow up on income documents and any other relevant documents required for application submission.

Job Requirements

• Minimum N Level
• Highly Sales Driven to achieve targets
• Sales experience preferred

Interested candidates, please email your updated resume to Gareth Lim at: [email protected] to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

Job Responsibilities:

• Front line support via telephone and emails
• Ensure all issues are attended to efficiently
• Manage customers requests and enquiries in a professional and timely manner
• Liaise with vendor on all hosting matters
• Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Performs miscellaneous job-related duties as assigned.
• Purchase/Renew of domains
• Able to perform administrative duties
• Installation and maintenance of both computer hardware and software applications
• Maintenance of internal network infrastructure (Site Office) and troubleshooting including WAN, LAN and WIFI issues
• Maintaining our servers

Required Skills

What you will do in this role:

• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Relevant experience in supporting IT related duties
• Outstanding customer service skills and a dedication to the customer service experience.
• Knowledge of FTP, DNS and cPanel preferred.
• Knowledge of Linux, Window, Microsoft Office, Git, AWS, Google Cloud
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience with documenting procedures.
• Ability to troubleshoot basic web hosting and technical procedures as needed.
• Proven analytical and problem solving skills.
• NITEC/ Diploma in Computer Science, Information Technology or equivalent

Job Responsibilities

• Respond to IT requests from all emails, portal, and telephone within the agreed targets.

• Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.

• Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times.

• Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.

• Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.

• Provide basic PC installations and configuration tasks.

Job Requirement

• 2-3 years working experience in a computer related support or and IT operational environment.

• One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10/11).

• Good written and communication skills in English.

• Good interpersonal skills, with a focus on listening and questioning skills.

• Good problem-solving abilities and ability to work under own initiative.

• Maintain adequate knowledge of operating systems and application software.

• Experience with configuring and supporting any version of Windows Desktop (7, 8,10,11).

• Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365.

• Some basis experience with supporting physical networking is desirable but not essential.

• Singaporean or Singapore PR is preferred.

Work Environment

• Office environment
• Must be able to work at customer’s site based on the assigned project deployments
• Work-life balance
• Flexible working arrangement
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Salary Range : $2800 to $3500 with mobile reimbursement claim max up to $80 and Corporate Grab transport account for travelling related to work purposes. There will be a 12 months' Service Commitment Bonus equivalent of 1 month salary.

• MNC
• 5-day work week
• Minimum 2-3 years of experience in the FMCG / beauty or personal care industry
• Robust knowledge and proficiency in social and digital marketing, with prior experience in spearheading and managing social media campaigns.

Our client in the beauty industry, is looking for suitable talents to join their growing business as Digital Marketing Specialist.

RESPONSIBILITIES:

• Work closely with the team to develop and execute brand & product marketing initiatives across the entire customer funnel, from awareness to conversion to retention, with the key KPI of driving revenue and engagement.
• Lead social content strategy and execution across social media channels (Instagram & TikTok) to drive awareness, conversion, and engagement.
• Initiate and oversee paid advertising campaigns across channels like paid search, social media, etc., aiming to maximize online visibility and achieve targeted results.
• Collaborate with internal and external stakeholders, including agencies, media partners, and external vendors to develop and execute retail promotions, brand campaigns, and product launches.
• Write clear, compelling copy for various mediums (e.g., social media, blog posts, newsletters).
• Assist in the development and execution of trade marketing strategies and consumer engagement activities.
• Identify and establish partnerships and engage local content creators through seeding and activation to generate reach, impressions, and engagement effectively.
• Develop strategic partnerships that advance brand and company objectives, overseeing the entire process from conception to execution and maintaining effective relationship management.
• Responsible for monthly reports analyzing brand and competitor performance, offering insights and identifying growth opportunities.
• Stay up-to-date on industry trends to ensure content remains current and ahead of the curve on social media.

REQUIREMENTS:

• Bachelor Degree in Business, Marketing or relevant fields
• Robust knowledge and proficiency in social and digital marketing, with prior experience in spearheading and managing social media campaigns.
• Experience in event management and knowledge of digital marketing will be an advantage.
• Minimum 2-3 years of experience in the FMCG / beauty or personal care industry.
• Copywriting skills is a plus.
• Passionate about social media and staying up-to-date with the latest trends and innovations.
• Preferably with experience or interest in photography and video editing (CapCut).
• Familiarity with the usage of WordPress & creation of blog content is advantageous.
• Strong aesthetic flair, and preferably with basic skills in Adobe Illustrator, or online image-editing software such as Photopea.

OTHER INFORMATION:

• Location: East
• Working hours: Monday to Friday, Office Hours
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Job Responsibilities

· Engaged in sizing, calculation, design layout, quantities and estimation based on drawings.

· Provide technical support to Sales team.

· Preparation of quotation and technical proposal.

· Prepare drawings and other technical submittals.

· Attend meetings with consultants, engineers and clients.

· On-site troubleshooting/servicing work, resolving technical & engineering aspects, and Testing & Commissioning.

· Any ad-hoc task as assigned by the Management from time to time

Job Requirements

· Preferably with electrical or electronic knowledge

· Knowledge of AutoCAD.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

At NTUC Health, we take an active approach in developing our people. We offer various education opportunities such as on-the-job training, formal learning courses and even scholarships so you can be better positioned for job roles of the future in an ever-changing work environment.

RESPONSIBILITIES

At NTUC Health, we believe age is just a number! Seniors can lead exciting, purpose-driven lives, doing the things they love. If you have a strong desire to help seniors redefine their golden years and continue living vibrantly like we do, join us!

Our goal is to make our seniors' lives more fulfilling. That is why our community and volunteer activities are at the heart of what we do. You manage a few Active Ageing Centre/s (AAC) with a sub-region as Centre Manager. You ensure smooth operations of the AAC and work closely with key stakeholders to implement initiatives to inspire, energise and celebrate joyful living for our seniors.

You will need to

• Oversee daily operations and administrative matters
• Support and guide team members through formal learning, on-the-job learning and mentorships
• Plan and lead community outreach activities/programmes to promote AAC's programmes
• Build partnerships within the Regional Health System, with Community Partners and Volunteers (including Grassroots), among others
• Empower and develop active seniors to serve other vulnerable seniors in the community

You should:

• Thrive in a collaborative and dynamic environment
• Have strong communication and stakeholder management skills
• Be proficient in Google Suite Applications

• Masters or Degree in Business Management / Psychology / Gerontology or other relevant fields
• Candidates with Diploma with relevant working experience will be considered

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to NTUC Health's PDPA and e2i's PDPA.

Our Yoga Place is a yoga studio is located in the East of Singapore adjacent to the Paya Lebar MRT station. It is home to authentic practice of Yoga. Where every person regardless of their age, gender, beliefs, limitation and skill level can experience Yoga.

Job scope

• Input payroll for permanent staff and creating invoices for freelance teachers
• Updating schedules including liaising with teachers on class schedules
• Handling admin enquiries from members eg; late bookings, feedbacks or complaints
• Ensuring cleanliness and proper functioning of the studio
• Maintaining a calendar with studio events and working timeslots for freelance receptionists
• Maintaining orderly filling of documents in our cloud storage and in hard copy as appropriate
• Checking post box every day
• Troubleshooting booking issues for the yoga members
• Greet all members when entering and leaving the studio

Interested applicant please whatsapp 9457 9257 your resume

Introduction

You'll be the frontline and brand ambassador for Casa Conctto. Join us in providing exceptional customer service, building lasting relationships, and promoting our brand. Your role is crucial in creating a positive customer experience and contributing to the success of Casa Concetto. If you're passionate about sales and ready to be a key player in a dynamic team, apply now and be part of our brand's success!"

Starting Salary: $3000 - $5000 + Commission (Based on experience)

Responsibilities

• Develop a deep understanding of the furniture products being offered for sale.
• Stay informed about the features, benefits, and specifications of each product.
• Be able to effectively communicate this knowledge to customers.

Customer Service:

• Provide exceptional customer service to all clients.
• Assist customers in selecting furniture that meets their needs and preferences.
• Address customer inquiries, concerns, and issues promptly and professionally.

Administrative Tasks:

• Process sales transactions accurately and efficiently.
• Keep accurate records of customer interactions, transactions, and inventory.
• Collaborate with other departments, such as delivery and finance, to ensure a smooth sales process.

Target Achievement:

• Set and achieve sales targets and goals.
• Monitor individual and team performance against sales objectives.
• Implement strategies to meet or exceed sales targets.

Goals and Objectives:

Report to the assistant store manager

Essential Skills & Requirements:

Zendesk CRM ( Bonus)

High End / Furniture industry experience

To be successful in this role, you will need to have: •

Available to work on weekends and holidays •

Minimum 1-2 years of relevant sales experience, preferably within the luxury store environment

Other Information:

• Working Hours: Mon-Sun (11 am – 9 pm) 6 off days per month

• Working Location: UBI

• Attractive commission

• Flexible off days schedule

The Regional Service Manager is responsible for leading the service team with facilitating the processing of service tickets from start to finish for our clients with the utmost sense of urgency, professionalism and high quality required by our brand.

The Global Service (GS) Department is made up of a Global Service Manager based in the US, Regional Customer Service Managers based in the US, Singapore and the UK, with first line service receiving and dispatch being handled by the regional Customer Service Operators.

DUTIES

• Be responsible for the performance of the service execution globally on a day to day operational basis, with emphasis on the US region.
• Responsible for recruiting, training, day to day management, performance, development, and career progression of the US Customer Service Operators.
• Oversee all service tickets on a global basis to ensure that Service Level Agreements (SLAs) are met and are dealt with professionally and efficiently.
• Where necessary, intervene and take ownership of individual service tickets regardless of completion of region to ensure customer satisfaction.
• Provide weekly reports and metrics to clients, management, and internal stakeholders providing status updates of all ongoing service
• Proactively heading off potential problems ahead of time.
• Be the escalation point for clients and where necessary formulate and execute mitigation plans for service calls.
• Be the single point of contact within region to our clients for all strategic service matters and to hold regular face to face client meetings to ensure customer satisfaction.
• Hold weekly meetings with GS to review on-going global service calls, provide support, assistance and guidance to all global operators where necessary.
• Where needed, create and provide quotes and proposals to clients.
• Work closely with the Finance Department and executing financial administration such as managing and approving supplier invoices, verifying material purchases, and updating service agreement paperwork.
• To plan and schedule Routine Inspections (RI) of client sites.
• To continuously identify and implement process improvements to enable improved customer service and efficiency on a global basis
• Maintain and develop relationship with Local Service Partners maintain the Local Service Partner database
• Contribute to, and execute, the Global Service medium to long term strategy including department goals, vision, organization, processes and tools

REQUIREMENTS

• Associates degree or equivalent experience.
• 5+ years customer service experience.
• 2+ years leadership experience.
• Ability to multi-task in a fast-paced environment.
• Strong knowledge of computer operations and applications, including MS Office, Internet Browsing, and the ability to quickly understand security systems.
• Experience in dispatching or security industry environment a plus.
• Excellent written and verbal communication
• Can be proactive and problem solve
• Can work well in a team environment
• Must be highly organized and detail oriented
• Can work independently under minimum supervision

Description

• Follow up with sales quotations and enquiries that will lead to sales closure;
• Data entry, file, set up and organize office systems;
• Liaise with principals, dealers and logistic providers for shipping arrangements;
• Prepare and follow-up on shipping documentation;
• Liaise with external vendors;
• Perform some basic accounting duties (such as, but not limited to petty cash, staff claims, accounts due, and book-keeping) and liaise with external accounting vendors;
• Create, update and maintain reports;
• Answer phone calls, office hotlines, and emails;
• Prepare delivery orders, sales orders, invoices and other related documentations;
• Support finance, operations, sales and logistics aspects of the Company;
• Move and prepare stocks as and when required, including but not limited to monthly stocktaking and preparation of units;
• Maintain cleanliness and tidiness of the office of the Company (including but not limited to office area, storage and warehousing area, meeting room, pantry, servicing area).
• Managing different stakeholders, with the need to liaise with and support other departments, e.g. Sales & Marketing, Logistics, Human Resource, Finance, Supply Chain, and Administration team

QUALIFICATIONS

• Minimum ITE

EXPERIENCE

• Preferably 2 years relevant experience
• Fresh graduates are welcome

REQUIREMENTS:

• Proficiency in Microsoft Office is a must

OTHER REQUIREMENTS

• Ability to prioritise tasks
• Meticulous with good interpersonal skills
• Able to multi-task and work in a highly dynamic environment
• Able to work well between departments
• Independent and a good team player
• Good time management
• Training will be provided
• Returning mothers and fathers are welcome

Renumeration

• Between $1,200 to $2,500 per month (depending on experience)
• Medical benefits

Normal Work Days

• Monday to Thursday (9am to 6pm)
• Friday only when required (flexible work arrangements with option to work from home or offsite)

We look forward to your application.

(Please note that only shortlisted candidates will be notified.)

Responsibilities:

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend frequent online/ offline product trainings arranged by vendors

Requirements:

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Ready for dynamic and fast-paced environment
• Strong phone presence, interpersonal & customer service oriented
• Excited about the opportunity to develop consultative sales skills and aiding team to meet monthly targets
• Enjoying interacting and communicating with people, and maintain good rapport with our IT Business Partners
• Proficient in MS Office

• 1 Attend to all IT incidents or requests logged by users, including those related to supported inhouse
• applications
• 2 Provide excellent customer service
• 3 Properly diagnose, troubleshoot, and resolve issues.\
• Ensure tickets are properly categorized and documented
• Escalate unresolved issues to relevant next level support team (L2/L3)
• Perform required follow-ups with users and other support teams
• Monitor daily issue trend and proactively alert SD TL/Supervisor of potential critical incidents
• Create and maintain knowledge base articles and SOPs used by the Service Desk team
• Assist in DWS (Digital Workplace Services) BAU tasks and projects such as but not limited to the
• following:
• OS imaging, deployment, upgrade, and tracking (Windows and Mac)
• Endpoint device management
• Hardware refresh
• Work closely with cross-functional groups including internal stakeholders (Product Managers,
• Engineering, Architects, etc.), and business stakeholders
• Adhere to industry best practices support methodology, techniques, and standards

C. Job Profile

• ReRequired Qualifications
• Degree/Diploma in Computer Science, Information Technology, or related field
• Proven work experience in an IT support function such as a Service Desk Agent, Desktop Support
• Engineer, or other similar roles
• Working knowledge and experience on ITSM ticketing tools (e.g., Cherwell, ServiceNow, etc.)
• Working knowledge and experience on computer hardware, OS, software, and applications both
• in Windows and Mac environment
• Comfortable in supporting users over the phone, onsite, or remotely using remote access tools
• such as Teamviewer
• Possess an ITIL v3 and above Foundation certification is an advantage, but not mandatory
• Experience in providing support for mobile devices (iOS and Android)
• Required Competencies
• Excellent written and verbal communication skills
• Good interpersonal and problem-solving skills
• Able to multi-task and prioritize the tasks accordingly
• Pragmatic and flexible mindset to succeed in an ever-changing and dynamic environment
• Capacity to learn and adapt to new technologies fast
• Ability to proactively carry out tasks independently or with minimal supervision

You will be supporting the sales team in all aspect of the sales processing till completion.

Job Responsibilities

· Coordinate with customers and provide sales support to the sales team

· Prepare and Submit Quotations to Customers and handle the processing of the sales orders

· Assist the sales team in the processing of new customers, updating customer records in the company database

· Collect data to create informative sales presentations

· Organize sales presentations and ensure that all sales presentation materials are prepared prior to deadlines

· Assist in the preparation and organizing of promotional material or events/exhibitions

· Assist the sales team in sales collection

· Inform clients of unforeseen delays or problems

· Monitor the team's project progress

· Any ad-hoc duties assigned (in relation to sales)

Requirements:

· Candidates must possess at least an ‘O' level or above or equivalent in any field

· Those with some technical knowledge preferred

· Minimum 2 years of work experience

· Effective communication and writing skills

· Strong knowledge of MS Office suite

· Customer-centered focus and able to work independently

· Motivated and highly-adaptable

Location : Tai Seng, Hybrid work arrangement

We are currently in search of a Desktop Support Engineer to provide technical assistance to our clients. Your primary responsibilities will revolve around the installation, upgrading, and troubleshooting of hardware and software systems.

If you possess a solid comprehension of computer systems and derive satisfaction from aiding end users, we encourage you to apply. This role necessitates a problem-solving mindset and the capacity to offer clear technical guidance. Proficiency in remote troubleshooting techniques is also vital.

Ultimately, your objective will be to ensure prompt and accurate customer service, thereby elevating client satisfaction.

Primary Responsibilities:

- Addressing user tickets concerning hardware, software, and networking issues

- Assisting users in the installation of applications and computer peripherals

- Employing targeted questioning techniques to effectively diagnose problems

- Handling user inquiries related to hardware, software, and networking

- Providing users with straightforward, step-by-step instructions

- Conducting remote troubleshooting as necessary

- Experimenting with alternative approaches until issues are resolved

- Customizing desktop applications to meet user requirements

- Recording technical problems and their solutions

- Escalating unresolved issues to higher-level support personnel

- Following up with clients to verify system functionality

- Reporting customer feedback and potential product requests

- Contributing to the development of technical documentation and manuals

Job Specifications:

1. To carry out receptionist duties

2. To conduct intake for Community Services clients

3. To provide administrative support to Community Services department

4. To support the Deafblind programme and other events of SADeaf

Job Description

1. Social Work-related duties:

• To conduct intake for all clients seeking assistance from Community Services.
• To refer clients to SW/CM after intake.
• To prepare case files for clients and keep case files for discharged clients.
• To support the social worker/case manager in intervention sessions, and conducting home and job-site visits.
• To liaise with companies and clients/members for events / workshops, and employment support.
• To assist in sourcing and developing resources for Deafblind programme.
• To source and develop resources for online/physical training and workshops to benefit the Deaf, Hard of Hearing and DeafBlind community.
• To support in outreach and raising awareness and any events or programmes organised by Community Services or SADeaf, as necessary.

2. Administrative-related duties:

• To conduct reception duties by attending to calls, messages, visitors and emails.
• To provide first response to all general enquiries and direct them to the respective department or staff-in-charge accordingly.
• To process Client Card for clients.
• To process payments made by clients.
• To receive letters and couriers.
• To handle media publicity content, and design social media and communication posts.
• To do data entry and other administrative tasks.
• To support the Senior Case Manager/Senior Social Worker in the administrative duties.

3. Any other lawful and reasonable duties as assigned by the Supervisor.

Requirements:

- Minimum Diploma with 1-3 years of relevant working experience in the social service sector. Entry level candidates are welcome to apply.

- Preferably candidate with Diploma in community and social services (or any other equivalent or higher certification)

- Good communication and interpersonal skills.

- Experience and background in working or volunteering with the Deaf community is an advantage

- Ideally with knowledge of Sign Language, preferably Singapore Sign Language (SgSL)

- Possess strong planning, organizational and analytical skills

- Tech-savvy, innovative, and meticulous; must be comfortable and proficient in working with digital tools (Microsoft office suite and Google Drive products).

- Able and willing to work on weekends, weeknights, holidays, and outside office hours, if needed.

Only Singaporeans need apply.

Only shortlisted applicants will be notified.

• Receptionist duties (Handling of incoming calls/ walk- ins)
• Pantry and office stationery /machine upkeep
• Any other ad-hoc duties as assigned

Requirements:

• Min Diploma
• Bank experience is an advantage
• Training provided
• Working hours: Mon - Fri, 9am - 6pm
• Location: Raffles
• Salary: Up to $2500
• Able to start work immediate or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey

EA Reg ID: R23114229

EA Licence No.:19C9603

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

RESPONSIBILITIES

You are responsible for managing and supervising a team of support staff to ensure the smooth operations of the Day Care Centre. Duties include staff management, Clients enquires, feedbacks and complaints and clients behavior management.

A. Manage daily centre operations

• Ensure the smooth management of centre operations e.g. scheduling, documentation, cleanliness of workplace & client safety
• Ensure that enrolment targets are met through partnerships and marketing
• Lead and supervise care team to deliver care duties
• Meet guests and visitors in a friendly and welcoming manner and manage timely follow-up to their queries
• Increase productivity through the continual streamlining of processes and workflows
• Ensure compliance with International Organization for Standardization (ISO), regulatory and internal audits
• Lead the team to build up a credible professional image and positive branding of NTUC Health through positive and professional relationships with clients, caregivers and other stakeholders
• Ensure that the team attend continuous internal and external training to upskill their knowledge and skills.

B. Oversee the centre programme for our seniors. This includes the following:

• Organise and execute activities that cater to needs and interests of seniors
• Train and guide care staff to lead and facilitate small group activities
• Promote active engagement and tailor participation of activities to seniors choices and abilities
• Track clients outcomes and satisfaction

C. Proactively engage the caregivers of our seniors

• Provide regular updates of seniors medical and health conditions
• Communicate the beneficial outcomes of the centre activities and events
• Manage feedback and complaints from caregiver

D. Responsible for incident management including reporting, timely escalation and timely resolution where possible

• Degree holder or equivalent
• Minimum 5 years of managerial experience
• Ability to listen and express clearly and concisely
• Facilitation skills and knowledge would be an advantage
• Proficiency in Google Suite and digital tools (WhatsApp, Youtube, Zoom)
• Demonstrate adaptive skills such as creativity and adopt new ways of getting things done

• Ability to lead people and manage clients from diverse background and level
• Have a caring, empathetic and patient personality to establish positive relationship with seniors and caregivers
• Proactive and observant in identifying and attending to the needs of seniors and staff
• Some experience in community and volunteer involvement would be an advantage

Technical & Behavioural Competencies

Technical (Must possess)

• Competent level of expertise in ORACLE PL/SQL.
• Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
• Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.
• Technical (Advantage)
• Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.
• Good understanding of Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP, etc.
• ITSM tool: ServiceNow
• Database performance & SQL tuning experience is a plus.
• Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.
• Functional
• Good knowledge on Supply Chain and Trade Finance.
• Understanding and experience in ITIL concepts.
• Possess good analytical, problem-solving skills and self-motivated
• Behavioural
• Good team player with strong analytical, communication and interpersonal skills.
• Results and client oriented.
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
• Flexible to work in shift, weekend or public holiday and on-call support.
• Specific Qualifications (if required)

Roles & Responsibilities

• Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24 * 7 worldwide production support.
• Provide worldwide application production support for Supply Chain and regional support for Trade Finance systems within Asia Pacific.
• Independently debug and propose resolution/work-around for complex production issues.
• Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
• Coordinate across various teams to effectively manage production issues and maintenance activities.
• Respond to User Requests, Incidents and follow up on Problems in a timely manner.
• Ensure issues are reported, tracked, followed up and escalated timely.
• Resolve or coordinate the resolution of issues with other internal teams and / or vendor.
• Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered.
• Communicate and provide status updates on issues to business users, management team and other stakeholders.
• Contribute to preventive system monitoring and alerting, where appropriate.
• Support Change Management process and application releases.
• Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.
• Support IT Security activities e.g. health checks after security patches.
• Support End-of-Day and End-of-Month overnight batch runs.
• Perform and coordinate regular maintenance activities.
• Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise.
• Analyze and challenge existing support processes to achieve continuous improvement.

Direct Responsibilities

• Incidents resolution & Request Handling.
• Preventive maintenance.
• Pro-active actions / measures to limit corrective maintenance activities.
• Knowledgebase creation & maintenance
• Inquisitive mind

Qualifications

• The candidate should demonstrate a combination of Technical and Functional skills together will excellent communication and interpersonal skills.
• Minimum of Bachelor's Degree in Computer Science or a related IT major, with at least 5 ~ 6 years of relevant experience.
• Experience
• Strong experience in and preference for application production support. Must have a production support and continuous improvement mindset.
• Strong technical background in web-based applications development on JAVA/J2EE/TIBCO platform.
• Experience in supporting Supply Chain and Trade Finance applications.

Job description

• Co-develop and adapt Aftersales customer service guidelines, policies, procedures and standards
• Responsible for aftersales customer satisfaction and complain management.
• Handle customers complaints cases in an efficient and orderly manner.
• Communicate with principals on aftersales customer service matters.
• Responsible for the service quality, development and its harmony within the designated teams.
• Drive and assist Service Manager to develop and implement customer service improvement measures.
• Responsible for (CEM) customer experience management’s rating
• Oversee operations at customer's area, hire, train and groom staff to meet the service quality and brand image
• Promote and encourage customer loyalty and customer retention.
• Any other adhoc duties as and when assigned.

Job Requirements:

• Degree/Diploma
• At least 2 years’ experience as a Customer Service Manager or Executive level role.
• Possessed Class 3 driving licence
• Basic technical knowledge in vehicles are required.
• Good business acumen with excellent problems solving skills.
• Proven track record with strong negotiation, interpersonal and relationship building skills.
• Positive working attitude, organised, independent, resourceful and with high level of commitment and drive.

We are looking for experienced full-time desktop engineer to provide Desktop support to an MNC in Singapore on a 1-Year contract.

Key Responsibilities:

• Face to Face IT support with excellent communication skills

• Hardware installation, movement and de-installation;

• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);

• Maintain, analyze and solve end user computing problems both hardware and software;

• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;

• Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's.

• Working knowledge of networking and AV but looking to further develop skillsets in this area.

Requirements:

• Minimum of 2 Years’ experience in an IT Support Role

• Degree holder – computer science preferred

• Mastery in Windows 10 and MS Office 365 environment with some knowledge of Windows server

• Hardware problems diagnose skills (PC's, laptops, printers etc.);

• Knowledge of remote administrative tools in Windows 10 environment

• Knowledge of LAN, Wireless and VPN technologies to perform basic troubleshooting;

• Working knowledge of Active Directory and Exchange;

• Familiar with printer and multi-functional devices connected to a network;

• Willingness to learn new technologies and develop in the networking and AV technology

• With a Positive attitude, helpful can do attitude and ability to work with others;

• Strong communication skills – both verbal and written, service delivery orientation;

• Ability to cope with stress and workload;

• Willing to travel to Pioneer daily and occasionally to other parts of SIngapore; There is a company transport daily from Joon Koon MRT

• Singaporean and PR preferred.

• Play an advisory role on client engagements
• Where necessary, help structure and present recommendations to senior leadership for approval
• As appropriate, play an active role in new client acquisition and new business presentations.
• Drive the discussion and development of quarterly & annual business review for key brands.
• Provide methodological support, coaching, professional development and training to staff.
• Participate in evaluating the digital health of current clients.
• Responsibilities include bring new logos & developing strong relationships with them for manpower services.
• connecting with key business executives and stakeholders for business development & get sourced profiles on requirements to achieve targeted goals with focus of RUN, INNOVATION & GROW