Total 1,287 Customer Service job vacancies in pasir ris

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

As a Customer Engineer, you will work with technical Sales teams as a machine learning subject matter expert to differentiate Google Cloud to our customers. You will help prospective customers and partners understand the power of Google Cloud, explaining technical features, helping customers design architectures, and problem-solving any potential roadblocks. In this role, you will work with customers and product development to shape the future of the AI/Generative AI platform.

Qualifications

JOB RESPONSIBILITIES

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Specialize in conversational architecture with expertise in Google Dialogflow CX for chat and voice.
• Lead the design and architecture of conversational AI solutions using Google CCAI/Vertex Conversation to meet business objectives and customer needs for defined use cases.
• Implement and optimize advanced features such as context management, entity recognition, and multi-turn conversations.
• Travel to customer sites, conferences, and other related events as needed.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• Experience with pre-sales/consulting, delivering technical presentations, and leading discovery and planning sessions with customers.

PREFERRED QUALIFICATIONS

• Experience with chatbot/IVR integration projects through the complete lifecycle using Google Dialogflow.
• Experience with contact centers and IVR architecture.
• Experience with Google Cloud Platform and Vertex AI.
• Ability to create quick prototypes/demos with CCAI/Vertex Conversation, articulate these to a customer audience, and integrate with existing systems.
• Ability to engage with C-level or senior business leaders and influence decisions.
• Ability to communicate in Thai, Bahasia Indonesia, or Vietnamese fluently to engage and support customers in these regions in navigating industry standards.

Overview of role

P&G, Beauty and Hair Care research and development in Asia has been a strategic, integral part to the global business innovations. Asia is a dynamic homebase and fast evolving market with ample opportunities to tap on, innovate and derive meaningful consumer insights.

In SgIC, we innovate for consumer-winning formulations and the associated manufacturing processes for our Beauty and Hair care product categories.

In this role, you will play a key role in leading new innovation packaging qualification process.

Your team

Located at the P&G Singapore Innovation Center, you will a key member the Hair Care Packaging, Research & Development organization. You will have the opportunity work in multi-functional teams and engage with both internal and external partners.

Key Responsibilities

• Lead new Innovation Package qualification focus on Label and Flexible package technology.
• Design learning plan, define technical success criteria, execute lab test as well as line trial at manufacturing site and call out technical risk with proposal to solve for on-going quality.
• Lead overall APAC project technical assessment working with multi-functional team. This includes technical transformation of package scope, quantify technical risk, layout CPS, quantify technical resource/ budget need, and elevate prioritization. This requires fundamental technical mastery on entire package form such as Rigid, Tube, Flexible, label.
• Lead new supplier capability for future strategic innovation and saving pipeline, focus on Label and Flexible package technology.
• Lead layouting 3-5 years cost innovation masterplan focus on label and flexible packaging. Work with global innovation leader to download replicable innovation idea and new innovation skillset, and share regional fit-for-use requirement.
• Provide technical coaching to junior package organization in technical center as well as manufacturing site.

Job Requirements

• Minimium Bachelors Degree in Science or Engineering related fields
• 5+ years’ experience in FMCG sector in packaging category
• Mastery in package development and qualification process
• Strong technical mastery on entire package form such as Rigid, Tube, Flexible, label.
• This role will manage key interphase between P&G internal R&D and external manufacturing partner. Hence, experience working in both manufacturing and R&D environment will be an advantage.
• Able to work independently, multi task and perform in a challenging work environment
• Excellent problem-solving skills and ability to use data to connect multiple ideas and develop solutions
• Strong interpersonal and communication skills to connect with people from different cultures and levels, both internally and externally

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

ADDITIONAL JOB DESCRIPTION

As the Project Management Office (PMO) Lead, you will oversee the structured execution of demand generation efforts, process-automation, and pipeline creation and progression initiatives.

Qualifications

JOB RESPONSIBILITIES

• Develop a centralized view of all Google Cloud demand generation projects, including campaigns, content initiatives, events, partner programs, and more.
• Drive demand generation board reviews, consult with leadership on pipeline and business trends, and build an action plan through the portfolio of available solutions.
• Manage packaging, readiness, and execution of programmatic solution campaigns, engage with industry and horizontal technology specialists, and communicate and review results.
• Own the pipeline governance cadence across CE, Sales, RSO, and Customer Experience to establish regular roll-ups of business growth data and account insight.
• Prepare the execution strategy, account lists, manage quarterly demand generation plans, and program execution and tracking, communication actions, and review of results.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 12 years of experience in project management, program management, or business strategy function.
• Experience with full enterprise sales-cycle, renewal/consumption business models, and full-funnel sales motions.
• Experience building relationships with sales leaders and cross-functional stakeholders (e.g., marketing, partners, finance, sales operations, etc.).

PREFERRED QUALIFICATIONS

• MBA degree.
• Certification as a Project Management Professional (PMP), or similar Project Management certification.
• Experience in project management, program management, or business strategy functions.
• Experience operating executive cadence and strategic insight, informing the direction of the business.
• Experience meeting deadlines, with the ability to take responsibility.
• Excellent time-management and prioritization skills.

Admin Executive cum Receptionist

Main Duties:

• Raising sales order & do invoicing/prepare proforma invoice
• Arrange local/overseas shipments
• Local/overseas courier for document & sample for clients
• Picking calls – pertaining to customer enquires/transfer calls
• Preparing certification required for overseas shipment

Ad-hoc Duties:

• Maintain/purchase office/pantry inventory
• Receive document/packages from courier (arrange payment if required)
• Assist regulatory to prepare document for signature
• Source for forwarders for overseas shipment
• Prepare invoices for audit purpose
• Assist to arrange for hotel/flight booking (if required), organize engagement activities
• Others

Minimum Qualifications:

• O/A Levels /Diploma in Office Skills
• Min 1-2 year’s relevant experience in administrative and operations support
• Meticulous and organized, good follow-up skills and initiative
• Excellent in managing documentation and paper work
• Multitasking and able to take stress

Customer Service Executive, SEAO & Export Markets (1-Year Contract)

The primary role of Customer Service Executive includes processing the orders placed by internal and external customers from SEAO & Export Markets. This role is responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities.

You will be responsible for external and internal customer enquiries and on-time delivery process from identifying customer needs, processing orders, ensure sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Customer Service Lead / Manager for SEA & Export Markets, based in Singapore.

The Position:

• Responsible to ensure effective and accurate processing / releasing all sales orders to enter timely in systems and orders to meet delivery as per First Confirmation Date given by customers
• Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
• Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
• Ensure on-time delivery, customer complaint and high service level fulfilment

The Ideal Candidate:

• Diploma/Degree in any discipline with at least 4 years’ experience in order fulfilment
• Responsible, responsive & committed
• Attention to details & organized
• Good interpersonal skills, customer oriented and a team player
• Fast learner, able to work independently with minimum supervision
• SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
• Proficient with Microsoft Office.
• Able to commit for 1 year

Roles & Responsibilities

As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a timely manner. In this role, you will also need to be able to navigate various ecommerce platforms and work closely with the marketing and sales teams to ensure customer satisfaction. If you have a passion and enjoy working in a fast-paced environment, then this job may be the perfect fit for you.

• Respond to customer inquiries and resolve their issues via chat system.
• Assist customers with placing orders, tracking shipments, and processing returns/refund/exchange.
• Provide product information and recommendations to customers.
• Collaborate with other departments, such as shipping, billing &etc, to ensure timely and accurate order fulfillment.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex issues to senior representatives or supervisors.
• Stay up to date with product knowledge and industry trends to provide excellent customer service.
• Meet and exceed customer satisfaction goals and performance metrics.
• Continuously improve customer service processes and procedures.

Requirements

• Minimum Diploma holder or (No qualification candidate who had at least 2 years working expirence with E-COMMERCE )
• Prior Ecommerce Customer Service experience
• Excellent phone/email communication skills
• Ability to handle high volume customer interactions
• Strong problem-solving and decision-making abilities
• Effective time management skills
• Ability to multitask and prioritize tasks
• Detail-oriented and accurate data entry
• Experience with CRM and ticketing systems
• Familiarity with Ecommerce platforms and order workflows
• Able to work in a fast-changing environment and multi-task.

What’s In It For You:

• On job training provided
• Good learning environment on the working of e-commerce
• Valuable skills that are transferrable
• Work area will be located at Tampines- Walking distance to Tampines Hub/Tampines Safra
• 5.5 days work week (9 hours with 1-hour break, meals, and transport allowance is provided)

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Positions :

Infant Care Teacher ( Chinese Language / English Language Teacher)

Benefits :

· Established Childcare centre located at TAMPINES (5 mins to MRT)

· Good career prospects and developments

· Attractive remuneration packages, bonus and benefits

· Salary range from $1,800 to $3100) Depending on qualification and experience and posting)

Job Requirements:

· Must possess at least one of the following Early Childhood certification:-

1. Advanced Certificate in Early Years (ACEY)

2. Certificate In Infant & Toddler Care (CIT)

3. Higher Certificate in Infant Care (HCIC)

4. DPL Certificate (L1 or L2)

· Registered with ECDA as EY1 or EY2 Or L2 or L1

· Good communication and interpersonal skills

· Fresh graduates are welcome

· Able to commence work soon is preferred.

· To work as a team

ATTRACTIVE MONTHLY INCENTIVE PAYOUT and other Incentives and benefits

Call Cecilia at 90690910 or resume to email:[email protected]

1. Strategy and workplan

• Support reporting officer in the development of strategy and workplans together with management and RHSO
• Support reporting officer to provide updates on workplan progress to RHSO and NUHS senior management

1. Project Management

• Oversee end-to-end project management of assigned collaboration/programme
• Ensure that programme is on track to meet agreed targets/milestones and administrative documents are properly documented and maintained
• Submit timely progress reports as required
• Review programme with internal and external stakeholders for quality improvement

1. Partner Engagement

• Identify, prioritise and engage new/potential and existing social care providers and grassroots in the western region to explore and deepen collaborations
• Identify opportunities for strategic collaborations with key partners to improve care integration and augment community care
• Manage regular engagements, feedback and issues from key account community partners
• Keep abreast of developments within social care, community care and key account organisations

1. Support implementation of NUHS Population Health strategies and regional health plan

• Keep abreast of NUHS Population Health developments and identify opportunities/gaps/support where appropriate
• Actively sync and identify potential areas of collaboration with NUHS and community to support population health

1. Others

• Any other tasks as assigned

Job Description:

• Introduce suitable or recommended drinks to customer according to standards.
• Handling cashier duties.
• Manage goods' inventory and stock take.
• Maintain shop cleanliness.
• Preparation on ingredients daily.
• Serving customers with a friendly and polite attitude.
• Able to commence work in short notice will be an added advantage.

Job Requirement:

• On job training provided
• Excellent and positive service attitude
• Independent and able to multi-task
• Be able to Speak Mandarine in order to serve Chinese speaking customers.

Reporting to Manager, ILTC, the Position Holder will be responsible for engagement of Intermediate & Long Term Care (ILTC) providers and management of collaborations between NUHS and ILTC providers in the community to enhance care integration and delivery of care in the community.

Job Responsibilities

You will be responsible for the following:

• Regular engagement with key account community partners to improve care integration and delivery of care in the community
• Management of feedback and issues with/from community care partners
• Keeping abreast of developments within ILTC and community care organisations
• Identifying opportunities for strategic collaborations with key partners to improve care integration and augment community care
• Management of collaborations/initiatives/projects to improve care integrations between NUHS and ILTC providers and/or augment community care
• Serving as workgroup/meeting secretariat
• Supporting implementation of NUHS Population Health strategies and regional health plan

Requirements

• Good Class Degree, preferably in Life Sciences, Business Administration or related qualification
• 3 to 5 years of relevant working experience, prior experience in community care or partnerships will be an advantage
• Experienced in project management and working with multiple stakeholders
• Possess confidence to engage internal and external stakeholders at all levels
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Excellent written and verbal communication, problem solving, presentation, negotiation and interpersonal skills

• Manages social media enquiries
• Manages tasks and projects in a fast-paced operations environment
• Coordinating administrative tasks for the entire team
• Prepare quotation
• Data filing

Position

In a challenging and multicultural environment, we seek a L2 Support role to join our application production support team

Mission: The L2 Support is responsible of ensuring the run of the applications in his perimeter.

He will work on requests, changes and incidents based on clients’ tickets, using the documentation and procedures put in place in his business unit.

He is expected to work on on-call support out of business hours, based on rotations defined within the team as well as to participate in planned ativities during few week-ends.

Main responsibilities

• Performing all run activities in respect of process, ensuring:

– SLA and priorities are respected

– Appropriate reaction, in line with the severity of an incident or escalation.

– process are dully followed (change, incident, problem management).

– Troubleshooting is performed and a full root cause analysis is performed to understand the origin of an issue

• Handling escalation on actions from Production Engineers Level 1 (incident, request, change)

– Escalates to your Service Manager when needed

– Collaborate between various teams

• Continuous improvement of service

– Propose improvement and solution to reduce repetitive tasks

• Managing knowledge within the team

– Share the knowledge within AS teams

– Liaise with development and support teams to grab more knowledge

– Controls that Knowledge database is regularly updated

• Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…).

– Act as global coordinator main events.

– Review of major releases roadmaps

– Ensure post checks are documented, performed and report is shared

As L2 production Engineer, you will be expected to work in shifted time, with rotation every 2 weeks There are 3 shifts :

Morning : from 7am to 4pm

Afternoon : from 2pm to 11pm (day light saving season : from 3pm to 12am)

Night : from 5pm to 2am (day light saving season : from 6pm to 3am)

You will rotate on these 3 shifts every 2 weeks in general.

Qualifications and Profile

The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.

Functional

• No functional skills required. Experience in a banking environment in obviously a plus.

Technical

• Knowledge on Unix with experience in scripting and automation. Basic Knowledge on Windows scripting, Active directory
• Knowledge on Windows administration - basics
• Knowledge on Network fundamentals
• [preferred] Control-M – Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage)
• [preferred] MQ Series – Theoretical/Basic knowledge (Knowing would be added advantage)
• [preferred] CFT – Theoretical/Basic knowledge
• [preferred] EMC Networker/TSM – Tivoli Storage Manager – Theoretical knowledge, ability to backup/retrieve data, File restore
• [preferred] Basic database knowledge with ability to query, write commands and automate scripts

Other Professional Skills and Mind-set

• ITIL best practices knowledge is expected
• Proactive mindset
• flexibility

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Being in the healthcare industry, "PEOPLE" has always been the greatest asset in our organisation. We work hard to provide a happy, harmonious and family-oriented working environment. We strive to offer the best staff benefits, welfare and training programmes to all our employees.

In our continuous effort to provide quality and accessible dental healthcare to our patients, we are seeking highly committed, motivated and dynamic individuals to join our big family.

Responsibilities

• Full Time needed at established practices islandwide.
• General Dental Practitioner, Endodontist, Orthodontist, Periodontist, Prosthodontist, Paedodontist, Oral Surgeon.
• Flexi-working hour.
• Attractive remuneration package.
• Large patient pool.

Qualifications & experience

• FnB Hygiene Certificate
• Responsible, Honest & Reliable

Tasks & responsibilities

• Taking of customer orders and preparing of coffee and other beverage .
• Maintaining Cleanliness and Sanitisation of Work Areas
• Perform Cashiering via POS System
• Ensure Prepared Food are of a Consistently Good Standard and Delivered in a Timely and Effective Manner
• Address & Resolve Customer Issues in a Polite and Effective Manner
• On job training provided

Executive / Senior Executive, Intermediate and Long Term Care, RHSO

Job ID: 4940

Job Function: Administration

Institution: National University Health System

Reporting to Manager, ILTC, the Position Holder will be responsible for engagement of Intermediate & Long Term Care (ILTC) providers and management of collaborations between NUHS and ILTC providers in the community to enhance care integration and delivery of care in the community.

Job Responsibilities

You will be responsible for the following:

• Regular engagement with key account community partners to improve care integration and delivery of care in the community
• Management of feedback and issues with/from community care partners
• Management of collaborations/initiatives/projects to improve care integrations between NUHS and ILTC providers and/or augment community care
• Keeping abreast of developments within ILTC and community care organisations
• Serving as workgroup/meeting secretariat
• Supporting implementation of NUHS Population Health strategies and regional health plan
• Provide adminstrative support to department activities and programmes

Requirements

• Bachelor Degree, preferably in Life Sciences, Business Administration or related qualification
• Fresh graduates are welcome to apply, prior experience in community care or partnerships will be an advantage
• Experience in project management and working with multiple stakeholders
• Possess confidence to engage internal and external stakeholders at all levels
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Excellent written and verbal communication, problem solving, presentation, negotiation and interpersonal skills

Senior Supply Chain Executive (SEA and Export Markets), Scent & Care

The primary role of Senior Supply Chain Executive includes support the Regional Supply Chain team to deliver required supply chain results: applicable KPI's (OTD (On time Delivery), Leadtime, Inventory DOH(Days of holding), Transportation budget, Production output, minimizing waste (such as blocked stocks and aging materials), Forecast Accuracy and Profit value).

Customer Centric: partner with Commercial teams to meet customers' requirements and needs, maintaining relationships including audits, improvement projects from SEAO and Export Markets. This role is responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities.

In additional, you will be responsible for external and internal customer enquiries and on-time delivery, processing orders, ensure sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Supply Chain Director, SEAO & Export Markets.

The Position

• Key player within one or more Supply Chain functions including materials, production, inventory, logistics, demand management and order fulfilment.
• Monitor and report on key performance indicators, such as fill rate and days of inventory and forecast accuracy.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department to ensure high customer satisfaction.
• Be the key contact point for monthly sales forecast sanity check and consensus analysis.
• Key led for Monthly Operations, Pre-S&OP and Weekly ASF meetings.
• Leads or assists in continuously improvement projects and interacts with stakeholders to enable project outcomes. Presents data findings and deep business insights to various levels of management, including direct supervisor and executive leadership.

The Ideal Candidate:

• Degree/Master in any discipline with at least 3 years’ experience in supply chain
• Responsible, responsive & committed
• Attention to details & organized
• Good interpersonal skills, customer oriented and a team player
• Proficient with Microsoft Office & SAP ERP

About the Role

The SEA IT team is looking for a capable and hands-on IT Support Engineer experienced with software and hardware support for retail stores & office operation across Southeast Asia (SEA). Our team is dedicated to develop solutions for the retail business and offering daily support for the business and this is an outstanding opportunity to join a focused team and work collaboratively with other stakeholders to make a significant impact to the business & operation.

Job Description

• Act as single point of contact for service manager, operations manager or business and other IT teams in China and SEA countries for any kind of technical terms for both store & office operation.
• Assist on site and store opening preparation including installation, configuration, staging of equipment and maintenance of retail-specific hardware and software system such as POS (Point of Sales) terminals, barcode scanners, cash registers, payment gateways, etc.
• Collaborate with vendors and internal teams to implement and integrate retail systems including inventory management, loyalty programs and CRM systems.
• Support and maintain networking infrastructure, including switchers, routers, and wireless access points, etc.
• Coordinate with vendors to resolve equipment or software issues.
• Provide real-time support for critical and urgent retail issues.
• Adhere to industry-specific security standards and compliance regulations for retail systems.

Key Qualification & Skills

• Bachelor, Diploma or Higher NITEC in Computer Science/Information Technology (ICT Systems, Services & Support) or equivalent.
• Minimum 5 years of IT-related work experience, preferably from the retail industry.
• Experience in Retail POS systems, hardware and DRP (Distribution Requirements Planning) system.
• Good experience in supporting window and peripheral devices such as printers, scanners, and payment devices.
• Experience in database operation, programming languages and excellent debugging skills (MySQL or oracle).
• Results oriented, strong analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues in a time-sensitive retail environment.
• Good communication and interpersonal skills, with the ability to effectively collaborate with stakeholders and end-users.
• Eager to learn and stay updated on new retail technologies and industry trends.
• Willing to travel overseas from time to time.
• High proficiency in both English and Mandarin in order to liaise with colleagues in China Headquarter and Southeast Asia countries. Ability to speak other local languages of SEA countries is advantageous.

Job Description & Requirements

• $13/ hr
• 2 month is ok (can extend)
• 5 days work week including weekends
• No experience needed
• Uniform provided

Job Scope:

1. Receiving incoming stock
2. Delivering of duty free orders into departure gate hold rooms
3. Assisting to top up display stocks at the stores
4. Assisting in IShop Changi fulfilment in the picking and packing of orders
5. Any other ad-hoc duties as assigned by the Supervisors or Retail Managers

Wilhelmsen Ship Services is looking for a Port Services Engineer.

The Port Services Engineer will sell and promote Wilhelmsen Ships Service Network, products, services and concepts in a professional way in ports and terminals and to satisfy the immediate needs of our customers in the port, always making the customers aware of ongoing campaigns and providing technical support, chemical tests and product demonstrations, as required or identified as necessary.

Who you will report to:

The Port Services Engineer reports to the Port Services Manager – works closely together with the rest of the team to promote Wilhelmsen Ships Service.

What you will be doing:

PSE Main responsibilities

• Continuously promote WSS products and services to current and potential customers by use of campaign or other material and tools
• Initiate and maintain continuous contact with Ports, Terminals, Dry Docks Repair Yards and Ship’s Agents to identify opportunities and obtain information concerning Charterers, vessel arrival times, names of the Captain, Superintendents and other senior members of the crew, to communicate with them before or on arrival and provide them first class service to ensure that any order or enquiries will be given to WSS and not to an alternative local supplier
• Visit vessels upon request for specific services, assist vessel’s crew for port deliveries where applicable
• Visit vessels according to the prioritised customer category and highest global business value and sales potential
• Report back the vessel visit outcome in the system and create relevant leads
• To possess the required and defined technical competencies that is agreed with the Area Technical Sales Manager, and thus able to promote all Solutions and carry out defined services and inspections/installations
• Complete and issue relevant documentation after every visit/service on board
• Ensure that the customers experience the port service interaction as professional, valuable and pleasant
• Obtain customer feedback concerning any matters affecting customer satisfaction and report backin Salesforce, included reporting of any customer complain if necessary
• Report back to Area Technical Sales Manager(Sales)on competitor activities in the Port
• Support customer and sales force when vessels will be sold / bought (cylinder count, new orders, additional product/services needed)

PSE working for MP Operations extra responsibilities

• Received import shipment pre-alerts and documents.
• Create documentation and apply for local authorities import shipment approval (as required).
• Submit and Follow up with authorities for on time approval of shipments.
• Coordinate for the preparation of import clearance with Customs Specialist/Freight Forwarder.
• Attend MOI/Customs inspections in ports during shipment clearance as well as warehouse inspection as required.
• Maintain operation standards for customs procedures, including valuation, classification, entry review and record retention.
• Maintain a firm understanding of Dangerous Goods customs handling requirements

What you need to be successful in this role:

• Tertiary / Degree in a technical/engineering field (mechanical, engineering, maritime)
• Approximately 3-5 years’ experience in technical/ engineering / maritime field
• High intellectual curiosity and a willingness to learn
• Capability to drive an independent workstream

What we are looking for:

• Ability to act on initiative in a proactive manner
• Good interpersonal, influencing and networking skills with awareness of global cultural differences
• Results and process driven, with a high level of responsibility
• Co-operating attitude being a team player that adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values

What we offer:

Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.

Sounds interesting? If you can see yourself in this role, please let us know why you are our Port Services Engineer.

Centre Stage School of the Arts is a busy creative and performing arts school providing training for children of all ages in Singapore.

Our team at Centre Stage is looking for an on-line marketing assistant to develop and manage marketing programs across channels and manage initiatives on-line and especially on Social Media platforms.

If you love engaging with Social Media, then this is for you. As a performing Arts School we have heaps of content, but we need someone who is good at getting it captured and online.

If you are interested, please send your CV to [email protected]

Assistant Manager, Group Contact Centre

Overview and purpose of the position

NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own Contact Centres to handle enquiries and appointment scheduling requests from patients and the public.

As an Assistant Manager, your role is to drive change, determine operational strategies, capacity planning and performance reviews together with Institution Lead.

Job Responsibilities

• Supports the Institution Lead to oversee and manage the operations by:Assisting in leave and roster planning and manages roster of staff for daily operations
  Preparing documents for annual budgeting cycle and monitor budget utilization
  Sharing and broadcasting updates to the team
  
• Ensures that call / email audits are completed. Conducts performance appraisal of staff regularly by developing and reviewing staffs’ actions plans.
• Manage and resolve complex feedbacks which are escalated by Service Team Leaders and handles staff’s disciplinary issues.
• Implement quality improvement projects to promote service standard and quality improvement of the contact centre with Institution Lead.
• Prepare monthly performance report for updates to management with Institution Lead.

Job Requirements

• A recognised Degree in any discipline. Fresh graduates are welcomed.
• Preferably with relevant experience in Healthcare or/and Contact Centre, and knowledge of contact centre processes and systems
• Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills
• Able to multi-task and work under a stressful environment
• Proficient in MS Office applications
• Candidates with supervisory role are preferred

About the Role:

Manage all aspects of sales administrations and reporting for the Commercial department . Works closely with the Sales Manager in planning and implementing of commercial activities.

Essential Duties and Responsibilities:

• Coordinate and track team training requirements, including but not limiting to new hire on-boarding and ad-hoc training needs.
• Co-manage capital equipment logistics and management, where necessary.
• Work closely with various department to maintain accurate spreadsheets and databases.
• Monthly case allowance compilation, checking against eLeave system for Annual Leave, Childcare Leave, Off in-lieu for the team before monthly payroll cut off. Payroll cut-off 10th of each month.
• Ad Hoc support of Sales stuff in preparation of patient ID card (must have signed PDPA form from patient/clinic).
• Plan monthly on calls for the team and input them into iCalendar.
• To work closely with the Medical Education team in ensuring smooth administration of Cadaver lab activities.
• Coordinates and provides timely updates on marketing and Med Ed activities.
• Prepare and submit required letters and approval forms to internal and external parties for local Med Ed events. This involve coordinating required signatories and approval from internal and external stakeholders.

Education and Experience:

• Minimum Diploma education
• Minimum 3-4 years of experience in Commercial preferred
• Hands on experience with CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• A team player with high level of dedication
• Ability to work under strict deadlines
• Certification in Marketing, Sales or relevant field is a plus

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Due to urgency of this role, we are looking at candidates who is currently residing in Singapore.

Johnson & Johnson is recruiting for a Director, Vision Deliver APAC. This position will lead the strategic direction, program execution and operational performance management across the APAC region for Customer Service, Distribution, and Transportation. Directs the Deliver organization's activities including management of 3PL support, budget ownership, compliance and works hand in hand with our end-to-end (E2E) functions to ensure the health and safety of the Vision network in region. Connecting into both the E2E Regional Supply Chain & Global Vision Deliver. The position leads performance and unlocking value through network, product flows, cost to serve, outcome metrics. Position will report directly to the J&J Vision, Global Deliver Leader.

Network accountability

• Over 15 APAC DCs & Postponement Centers: Multiple models from J&J run to 3PL partnership
• Over 6 Customer Service Call Centers: Supporting all direct market languages.

Lead multiple teams across multiple countries

Budget accountability, SG&A and COGS

• Lead multiple Associate Director roles, plus~10 managers, site Supervisors, professionals supporting inventory, analytics, projects/portfolio. 300+ J&J/Contract/3PL operatives – DC network and Customer Service Centers

Regional E2E/Commercial support – develop strong connections to support APAC Commercial LT. E2E SC Support and Deliver representative for APAC Region & into Global Deliver

• Operations, Facilities, Crisis Mgmt., Business continuity, X-functional projects. NPI’s, Promotions, New Business model support
• Establishes and implements customer service standards, ensuring customers receive the best service possible. Maintains and improves customer goodwill during service periods. Develops policies and procedures covering the order fulfillment process, general correspondence, and resolution of inquiries. Drives continuous Improvement within the function for Operational efficiency, Service, Capacity, Cost, and Talent.
• Ensures adherence to all Regulatory, Safety, Environmental and SOX compliance requirements and departmental objectives.

Key Responsibilities:

• Significant engagement into the Commercial leadership structures representing Deliver.
• Accountable for operational metrics including OTIF-D, Answer Rate & Cost Targets
• Support Business Planning (DELIVER SG&A & COGS)
• Accountability in embedding DELIVER in the IBP processes and regional STEM. Operational Orchestration, e.g. lead time visibility E2E
• Feed Customer Insights into E2E SC solution building
• 3PL partner management
• Portfolio management for APAC Vision franchise. Drive large scale APAC programs (Network Optimization, Local Product Compliance, Digital Transformation)
• Bring functional business insights and analytics from Deliver to the E2E segment SC
• Lead and develop an organization across Analytics and E2E Integrator functions, by empowering successful teams to engage in E2E collaboration and solutions with partners.
• Engage both with internal & external sources to drive continuous improvement for the organization and benchmarks
• Ensure Safety & Compliance

Requirements

• BA/BS, advanced degree preferred and a minimum of 10 years business experience. Prior experience in project management is required.
• Health Care experience is a must have
• Knowledge of laws, regulations, and industry standards for covered geography a plus.
• 8+ years Leadership experience.
• 5+ years Distribution, Transportation, or similar SC experience.
• 3+ years customer service experience, or similar.
• Strong written, oral English and interpersonal abilities. Multiple languages is a plus.
• Deliver Experience with Operational Expertise and E2E Supply Chain Experience a plus

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location.

Duties & Responsibilities

• Assesses and provides individualized Speech Therapy intervention for children with a wide range of speech and language challenges (eg. Apraxia of Speech or Specific Language Impairment)
• Conducts group Speech Therapy classes (eg. in the areas of socialization and communication)
• Establishes good therapist-parent relationships through regular feedback and open communication; provides parents and caregivers with updates on the child’s progress and relevant home strategies and recommendations after each session with the child
• Update parents regarding sessions and progress after each session (text/photos/videos etc)
• Updating case notes post-sessions regularly and independently
• Establishes a good network of and maintains good relations with other professionals in the field
• Be proactive in keeping abreast of developments in the field of Pediatric Speech Therapy
• Complies with the regulations and guidelines of AHPC

Requirements:

• Diploma, degree, or post-graduate qualification in speech therapy from a recognized university.
• Registered and complies with the regulations under the Allied Health Professions Act 2011.
• Passionate about inclusionary practice and implementation of early intervention strategies
• Possesses ability to build rapport and therapeutic relationships with the children and families
• At least 3 years experience working with children would be preferable
• Good interpersonal communication skills