Total 6,577 Customer Service job vacancies in raffles place central singapore

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Location: Depot Road

US MNC. Consumer Goods Industry.

• Process customer orders in line with established procedures.
• Ensure timely and accurate delivery of orders.
• Handle post-sale issues, such as damaged goods and packaging.
• Independently determine suitable handling methods according to existing procedures.
• Communicate effectively with customers and internal teams to resolve issues.

Requirements:

• 5-8 years of supply chain experience, especially Customer Order Management.
• Proficient in S4 HANA.
• Knowledge of ATP (Available to Promise) logic.
• Understanding of EDI (Electronic Data Interchange) fallout.
• Order Management, On-time Fulfillment.
• Strong proficiency in Excel.
• Strong analytical and judgment skills.
• Excellent communication skills.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Position: Admin Sales Support / Travel Retail Coordinator
• Working days/hour : Mon- Fri 9am-6pm
• Salary : $3000- $3500
• Location: Somerset

Interested applicants can also send your resume to WA:+65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Scope

Counter merchandising

• Creation of planogram for dissemination to retailers and to ensure the adherence.
• Plan, submit visual requests to HQ and coordinate with suppliers on proper implementation.
• Work closely with internal team to ensure counter merchandising materials are shipped for new launches or counter setup.
• Check display is implemented timely and according to guidelines on-counter.
• Counter POSM tools planning and compilation.
• Check quotation.

Advertising & Social Media

• Work with HQ on visual materials for advertising/social media usage.
• Liaise with retailers and suppliers to ensure materials and guidelines is used correctly.
• Check that published artwork/information is correct and according to brand guidelines.

Administrative

• Compilation and upkeeping of marketing calendar.
• Retrieve guidelines and information from HQ portals and organize it for internal team usage.
• Assist in updating of templates for dissemination to distributors and retailers.
• Assist in applying for certification, registration, when required.
• Compile and arrange lab samples, pre-series to be delivered to distributors and retailers.
• Upkeep brand incentive record.
• Arrange color proof to be delivered to suppliers.
• Filling and submission of documents/forms requested by retailers for new SKU creation or account opening.

In-flight listing

• Work with Managers to prepare and submit listing proposals.
• Organize information for in-flight catalogue printing upon confirmation of proposal by the airline agents.
• Work with internal team on text copy translation.
• Check listing details are provided and published accurately on airlines’ platforms.
• Update results in master report.
• Introduce new products to agents during trade show, when required.
• Assist in general enquiries from airline agencies.

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Responsibilities -

• To work in L2 application production support cycles, other operations
• Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
• Responsibilities include root cause analysis, management communication and client relationship management.

Requirement

Must have skills -

• Overall 5 years of relevant experience in IT
• Hands on experience on Production Support / L2 Support
• Knowledge of Unix, Shell Script, SQL, Kubernetes
• Should be proficient in one of the technologies - Java / Python / Hadoop

Good to have -

• SRE Knowledge
• Cloud concept - GCP Cloud

Customer Service Reception

• Somerset
• 6 days
• Mon-Fri 10am -7pm / Sat 10am - 6pm
• $2,500 - $3,500 (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Student Care Teacher [Full Time/Part-Time]

• Working Hours:
• Full Time: Monday-Friday [9am-6pm/10am-7pm]; standby 1 half day Saturday per month
• Part Time: Monday-Friday [1pm-6pm/1-7pm]
• Salary: Full Time: $1800-$2200; Part Time: $10-$15/hr
• Location: Full Time / Part Time: Clementi // Ang Mo Kio

Requirement:

• Diploma in any field
• 1 - 2 years in related field

Job Scope:

• Supervising and guiding the P5/P6 children with their homework
• Planning and delivering activities and programmes, such as character development programme, enrichment activities

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

about the company

A successful and established multinational Company in the aerospace industry is seeking for an experienced Customer Support Executive to handle all customers' inquiries across the APAC region, and ensure that any complaints are attended to promptly, while processing orders and delivery procedures.

about the job

* Handling customers' orders for aerospace parts.
* Monitor and follow-up for all purchase orders.
* Handle customers' complaints and provide solutions according to their requirements.
* Generation of reports and administrative duties.

skills and experience required

* GCE A'Level or Diploma in Business Administration.
* Min. 2-3 years of experience in supporting customer service in large multinational companies.
* Willing to work in flexible schedules

To apply online please use the 'apply' function, alternatively you may contact Deneen Chia at 9119 2824.
(EA: 94C3609/ R1985244)

• Position：Marine Service Engineer
• Location : Tuas, work on site (sea)
• Working Days: 5 Work Days 8am-5pm / 8.30am-5.30pm / 9am-6pm
• Salary: $ 3,000 - $5,000 + AWS (Dec) + Variable Bonus (Jan) + Medical Benefits + Transport Allowances, gross can reach $7,000 - $10,000

Interested applicants can also send your resume to WA:+65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Roles & Responsibilities

• Perform the repair, maintenance or overhaul of marine diesel engines 2 & 4 stroke under supervision of Engineer / Technicians.
• Comply with all the requirements to carry out the jobs in the shipyards or anchorages.
• Lifting and shifting heavy components of engine back to workshop for repair / recondition and vice-versa.
• Ensure prompt response and smooth communication with the customers
• Perform other tasks as may be assigned by the Operation Manager

Job Requirements:

• Min Diploma in marine / mechanical / engineering qualification
• Hands-on experiences in trouble-shooting, maintenance and repair is an added advantage
• Prefer someone with maintenance experience in marine engine makers like MAN and Wartsila
• Training period at office (Tuas), after training will work on site
• Willing to work in shipyard / anchorage environment

What you will be working on

Reporting to the Principal Manager or Team Lead, the Manager will be responsible for the following:

Service Operations

• Support the supervision on the operations which is managed by an outsourced vendor.
• Monitor and verify KPI achievements and ensure that necessary remedial actions are carried out promptly.
• Manage knowledge transfer activities to Customer Service Officers (CSO) and coordinate briefings and trainings conducted by Divisions
• Propose and implement SOPs to improve efficiency, quality and performance consistency.
• Support officers to achieve timely resolution of cases.
• Manage case investigations and review findings on complaints/feedback related to service and quality.
• Ensure prompt service recovery measures are carried out and propose corrective actions to meet quality requirements.
• Facilitate and maintain IT system access rights requests for new officers.

Case Management and Reports

• Triage complex cases among divisions and ensure timely case resolution.
• Manage case investigations and prepare incident report / review findings on complaints/feedback. Manage complicated cases and attend to customers’ feedback.
• Collate and track data/ information/ statistics for regular reports.

Knowledge Management

• Work with Divisions to improve the contents on Service Portal to ensure clarity, accuracy, and completeness of contents.
• Update the Case Categorisation Matrix due to new or changes to programmes/initiatives work with divisions to develop relevant knowledge articles

What we are looking for

• At least 3 years of relevant work experience in service delivery operations and customer service
• Proficient in Microsoft Excel and other tools to perform data analysis and prepare reports
• Possess effective interpersonal and stakeholder engagement skills, and is customer-centric
• Meticulous and attentive to details.

Should you be interested in this position, please contact Juliana at 9230 6374 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1879595 Juliana Lin Yuzhen

• Position: Admin Sales Support / Travel Retail Coordinator
• Working days/hour : Mon- Fri 9am-6pm
• Salary : $3000- $3500
• Location : Somerset
• Training provided

Interested applicants can also send your resume to WA:+65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Scope

Counter merchandising

• Creation of planogram for dissemination to retailers and to ensure the adherence.
• Plan, submit visual requests to HQ and coordinate with suppliers on proper implementation.
• Work closely with internal team to ensure counter merchandising materials are shipped for new launches or counter setup.
• Check display is implemented timely and according to guidelines on-counter.
• Counter POSM tools planning and compilation.
• Check quotation.

Advertising & Social Media

• Work with HQ on visual materials for advertising/social media usage.
• Liaise with retailers and suppliers to ensure materials and guidelines is used correctly.
• Check that published artwork/information is correct and according to brand guidelines.

Administrative

• Compilation and upkeeping of marketing calendar.
• Retrieve guidelines and information from HQ portals and organize it for internal team usage.
• Assist in updating of templates for dissemination to distributors and retailers.
• Assist in applying for certification, registration, when required.
• Compile and arrange lab samples, pre-series to be delivered to distributors and retailers.
• Upkeep brand incentive record.
• Arrange color proof to be delivered to suppliers.
• Filling and submission of documents/forms requested by retailers for new SKU creation or account opening.

In-flight listing

• Work with Managers to prepare and submit listing proposals.
• Organize information for in-flight catalogue printing upon confirmation of proposal by the airline agents.
• Work with internal team on text copy translation.
• Check listing details are provided and published accurately on airlines’ platforms.
• Update results in master report.
• Introduce new products to agents during trade show, when required.
• Assist in general enquiries from airline agencies.

Working hours: Mon - Fri (830am - 5pm)

Contract: Till 30 Sep 2024; Renewable till 31 Dec 2024 / 31 March 2025

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the Helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Requirements:

• A level/Diploma/Degree strictly
• Experience in admin/customer service
• Good communication skills
• Candidate without tax experience are welcome to join as training will be provided

Please contact Terence at +65 9645 4048 your resume directly for fast response.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Job Description:

Provide IT support to end users for hardware and software problems and resolve the issues in a timely manner. Key Responsibilities:

• Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and related peripheral devices.

• Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining the PCs, applications and peripherals for systems.

• Record incidents into the incident management system, either through incident tracking software or email.

• Ensure all incidents are addressed within the defined Service Level Agreement (SLA).

• Follow through all necessary escalation from L1.

• Prepare daily situation reports for management review.

• Provide timely updates on assigned requests.

• Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution. • Maintain accurate asset information in the asset database, including required documentation.

• Assist in the testing and rollout of the system bug fixes/ enhancement / patches.

• Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches. Requirements:

• Minimum ITE / Diploma in Computing and Information Systems.

• At least 2 years of equivalent work experience (in operations support).

• Knowledge of Office automation tools, MS Operation Systems.

• Experience in desktop software for patch management, software packaging and software delivery is an added advantage.

• Strong oral and interpersonal communication.

• Excellent analytical and problem-solving skills.

• Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Must be independent, resourceful, pro-active and a team player.

• Be on 24x7 standby or on shift / rotation to attend on-site 24 hours emergency service / issues or additional scheduled work arrangement.

• Strong aptitude in picking up (operation knowledge) in more than one type of system.

• Non-office environmen

Industry: Telco

Location: Ubi

Working hours: 9:00am to 6:00pm, Monday to Friday

Salary Range: $2,500 Per Month (Max)

This is a 1-Year Contract role. (Subject to renewal)

Roles:

• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
• Providing accurate and timely information about the company's products or services based on the defined set of QnA
• Resolving customer issues efficiently and in a friendly manner
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
• Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
• Provide weekly report SLA, key queries, new escalation/ topics from customer queries

Qualities and Skills:

• Previous experience working in a customer-facing role/ contact centre/ telemarketing
• Proficiency in using a computer, ability to quickly learn how to use different software
• Process-oriented and customer-oriented mindset
• Highly proficient in both written and verbal English to communicate effectively with our consumers

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9722

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen

1-3yrs exp and Exp on Unix/sql and monitoring tools

Incident and Problem management.

Morning (7.30am-4.30pm) /afternoon (2-11pm) shifts /night shift time- 10pm- 7.30am

Rotation is every 2 weeks, you'll be on a single shift for 2 weeks.

But you need to be flexible as well since it can change considering this is a new team.

• Perform work in shifts to provide 24/7 on-site .

• Incident and Problem management.

• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

• Provide root cause analysis techniques to determine cause and resolve complex system issues.

• Perform post-resolution follow-ups to ensure problems have been adequately resolved.

• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

• Work with onsite and offshore teams across multiple technologies/applications

• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.

• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

• Good to have knowledge, experience on UNIX and SQL

KEY RESPONSIBILITIES

Review of system interfaces

Monitor, troubleshoot and resolve system interfaces i.e. between collection system(s), accounting system(s), banks and any other related systems such as systems managing donations, volunteers, user access and procurement.

Review of user access of accounting systems and bank portals

· Monthly, quarterly and yearly review of user access of various systems and different bank portals.

· Prepare reports for management’s review and approval.

Maintenance of helpdesk Email

· Average 25 emails per day

Fixed Assets Management

· Process capitalisation of assets, disposal, transfers.

· Fixed Assets Reporting

· Asset count

REQUIREMENTS

· Bachelor degree relating to Finance field

· At least two years’ experience in IT systems or as Finance Officer or Accountant.

· Good understanding of FRS and SB FRS.

· Meticulous with good analytical and problem-solving skills.

· Good written and verbal communication skills.

· Good customer service skills.

· A good team player.

· Good presentation skills.

· Able to multi-task.

· Able to meet tight deadlines.

· Hands on experience of Workday accounting system will be an added advantage.

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume for a confidential discussion. We regret that only shortlisted candidates will be notified.

Job Code: Ky

PERSOLKELLY Singapore Pte Ltd | EA Licence No: 01C4394

Chan Sau Wah Kenny | EA Reg No: R1106707

More jobs available www.persolkelly.com

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

#SGUnited

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Support and uphold the mission and core values of the organization.
• Enhance the organization's capacity to deliver services effectively.
• Establish partnerships and collaborations with other organizations.
• Oversee, allocate, and track resource utilization while preparing funding proposals to support service delivery.

Requirements:

• Degree in Psychology or equivalent
• At least 3 years of leadership experience in youth sector.
• Excellent communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

1. Part Time Service Crew
   • Working Days: Monday - Friday
   • Working Hours: 7am-2pm / 8am-3pm / 9am-4pm (Rotate shift , 30mins break)
   • Salary: $1,700
   • Raffles Place / One North
2. Full Time Service Crew
   • Working Days: Monday - Friday
   • Working Hours: 930am - 830pm (1 hr break time) *Flexible discuss
   • Salary: $2000 - $2400
   • Raffles Place / One North

Responsibilities:

• Taking orders and interacting with customers
• Cashiering
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)
• Stock take and ordering

Requirement:

• Relevant experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Working Days: Monday - Friday
• Working Hours: 7am-2pm / 8am-3pm / 9am-4pm (Rotate shift , 30mins break)
• Salary: $1,700
• Raffles Place / One North

Responsibilities:

• Taking orders and interacting with customers
• Cashiering
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)
• Stock take and ordering

Requirement:

• Relevant experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

GENERAL DESCRIPTION

The candidate will be a member of the IT Service Management team. The Application Support Analyst provides primarily Level 2 support for the different applications that are supported out of Asia and Zurich.The analyst will also be responsible for the monitoring of incidents/issues, tracking of problems and ensuring SLA are met for the applications under his/her charge.

Key Features and Accountabilities

Good knowledge of IT systems in banking domain. Understanding of Private Banking would be advantageous.

Below are the key areas of focus –

• Manages day-to-day incidents/service requests and problems in the IT environment
• Ensures that availability & reliability for the relevant production applications are maintained
• Ensures health checks, system connectivity, consistency and data integrity are performed as per schedule
• Supports the IT Service Continuity Management activities relating to the relevant production applications
• Processing of incident tickets generated by monitoring systems and service desk within SLAs
• Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders

Production Support Governance

• Responsible for incident/service request/problem tickets
• Coordinate incidents solving activities
• Support Incident Management team in the resolution of high priority incidents
• Perform tickets review and make recommendations for improvement
• Monitoring of production environment to ensure system availability
• Performs health checks, system connectivity, consistency and data integrity
• Supports batch monitoring/management/issue resolution
• Supports the ITSCM lead for the IT Service Continuity Management DR/ BCP exercises
• Keep application documentations up to date

Change and Release Management

• Performing sanity checks on applications during periodic releases on weekends
• Involve in pre-release walkthrough on changes related to the applications under his/her charge

Regulatory Responsibilities &/OR Risk Management

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
• Support DR/BCP activities in assigned application areas and ensure smooth and seamless completion of activity within regulatory guidelines

SKILLS REQUIREMENTS

Personal and Social

• Conscientious in ensuring defined SLAs are met
• Good communication and organization skills
• Ability to work independently or as part of a team
• Ability to interact and coordinate with business users within a financial institution
• Ability to analyse problems and provide short term and long-term solutions
• Highly motivated, and proactive, with an eagerness to learn and take on new concepts

Professional and Technical

• Candidates must have least 5 years’ experience in Level 2 support in a banking environment
• Candidates must have exposure to technical requirements analysis, planning, configuration management, and hands-on technical skills
• Knowledge of MAS TRM guidelines
• Knowledge of ITIL concepts
• Technical knowledge with LINUX/UNIX systems and J2EE based apps servers is a must
• Functional/technical knowledge in the area Channels/Digitalization (e.g internet banking services, client output/document generation), Data Integration (e.g. data warehouse/ETL concepts) as well as in the area of Transactions handling systems is preferred
• Good understanding and frequent usage of MYSQL or Oracle on different database platforms is preferred
• Knowledge of basic MS office tools and various operating systems
• Knowledge of performance monitoring tools is an added advantage
• Knowledge of T24 and its underlying architecture is an advantage

Location: Henderson Road

Working Hour: 5 Days work Week 9AM – 6PM

Salary: $4,500 - $5,000

Job Scope

• Be the primary technical contact for customers and in house repair jobs
• Assist customers in the repair and maintenance activities, but also with Providing spare parts and associate services
• Identify and translate customers’ requests ;
• Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
• Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
• Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
• Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
• Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
• Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
• Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
• Identify potential sales opportunities and forward the information to the sales teams.
• Identify the spare parts needed for Sales team to quote to customer
• Recommend spare parts needed for regular maintenance/during troubleshooting
• Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
• curb warranty costs.
• Be responsible for the collection of outstanding payments for the Customer Service department
• Maintain proper records of interaction with customers within the CRM tool
• Control offers and order confirmation as per applicable procedures

Requirements

• Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
• Degree in Mechanical Engineering
• With hands on experience on compressors, turbines and pumps mechanically
• Be willing to travel if needed.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

• Answering of enquiries for group purchases (Corporate, Schools, Travel Agent enquiry) and general mailbox
• Support in fulfillment of group booking (book slot for group, ticket issuance, invoice processing, liaison with client for any visit matters, liaison with caterers for food arrangements)
• On ground liaison with client and other stakeholders during group visit day (e.g. school teachers, caterers)
• Conduct site visits and product presentations to potential clients to showcase and promote the attraction
• Conduct briefing or guided tour of the attraction for guests when required
• Preparation of various reports for monthly reconciliation and billing
• Handling of other administrative duties as assigned by Supervisor

Requirements:

• Diploma in any discipline
• Minimum 1-2 years working experience in handling admin, coordination or sales support duties
• Ability to work on evenings, weekends or public holidays when required
• Proficiency in Mandarin would be an added advantage due to the need to liaise with Mandarin-speaking stakeholders
• Meticulous and organized team player with the ability to multi task
• Possess strong communication (both verbal and written) skills and ability to liaise directly with customers
• Proficiency in MS office will be an added advantage

Please contact Terence at +65 9645 4048 your resume directly for fast response.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang