Total 6,628 Customer Service job vacancies in raffles place central singapore

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: [email protected]

My Client is a leading stable firm in Singapore.

POSITION OVERVIEW: Oracle HR Support Engineer (1-Year Contract - 12 Days Annual Leave)

As an Oracle HR Support Engineer, your responsibilities include the technical upkeep and support of the Oracle Human Resources Management System (HRMS). You will provide ongoing support for essential applications such as Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules, and other ERP financial modules. Your duties involve ensuring system availability, optimizing application performance, and contributing expertise to business requirement assessments. Additionally, you'll review technical and functional solutions, address queries from various business units, and provide regular updates on production status and issue resolutions.

Moreover, you'll support diverse jurisdictions spanning SG, MY, CN, and international locations, actively participate in Disaster Recovery and Business Continuity exercises, and offer on-call assistance as required, including weekends and after-hours. Your role emphasizes a commitment to quality and proactive measures to achieve error-free operations. You'll also play a pivotal role in supporting system deployments and upgrades across different environments.

Skillset:

• Proficiency in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management, and Compensation Modules.
• Strong command of Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, and Oracle SSO.
• Expertise in SQL, with hands-on experience supporting software/platform/database upgrades.
• Demonstrated experience in facilitating system deployments across various testing and production environments, encompassing SIT, UAT, PROD, and DR, with a solid understanding of DevOps methodologies.

Must-Have Primary Skill: Business Analysis-Data Analysis-Oracle

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.

Responsibilities

• Project deployment in Telecommunication Data Centre landscapes at various locations
• Executing installation, commissioning, and testing of transmission/DWDM systems
• Managing and resolving issues with telco equipment, including RMA processes
• Conducting software and firmware updates on systems

Requirements

• Fiber Optics Transmission Systems and Data Networking
• Test equipment and Systems Integration
• Experience with Visio, Linux Red Hat
• Familiarity with Ciena 6500 equipment is beneficial

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Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Channel Payment Application Support

Skillset & Roles/Responsibilities

• Up to 9 years of IT experience & 5+ Years on Channels and Payment applications in banking/financial services industry. Knowledge on G3 and SWIFTalliance is preferred.
• Possess good knowledge on 3 tiers-architecture application to provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.
• Support day-to-day IT operations – production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact analysis and suggest workaround solution for service recovery.
• Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.
• Be able to conduct application capacity planning and perform performance tuning.
• Be able to participate/conduct regular DR simulation/live DR exercise.
• Good interpersonal skills and capable to communicate with different work groups within internal IT, BU/Operations and external vendors.

Interested applicants, please email your CV in Microsoft Words format to Febrianto, email: [email protected]. Your interest will be treated in strict confidence.

Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Passionate about delivering an awesome customer experience? Want to be a part of one of a company that strives to align your passions and purpose with our mission?

We are looking for an enthusiastic and team-oriented Billing Support Analyst to join the APAC Billing Support team in Singapore. You will be engaging with a talented and fast-moving group of sales representatives and other internal stakeholders daily in support of the order-to-cash cycle for all of our business lines. Beyond effectively resolving and escalating issues, you will also be the face of LinkedIn to our customers and are entrusted to delight them and add value through your interactions.

Responsibilities:

• Provide exceptional billing and invoicing support to LinkedIn customers and internal requesters leveraging email, chat support and occasionally, virtual calls.
• Work within a queue-support model, prioritizing and resolving time-sensitive issues with a high degree of precision and accountability.
• Ensure deliverables are met as per defined KPI performance targets such as case productivity, time in queue, customer satisfaction scores and quality of customer experience.
• Process amendments on customer accounts, contracts and invoices in a timely and accurate manner, in compliance with internal processes.
• Handle complex and urgent issues timely and sensitively, escalating issues with urgency as needed and collaborating with management to drive to resolution.
• Drive and coordinate issue resolution working with cross-functional partners such as accounts receivables, account management teams, tax, legal and other internal stakeholders in APAC and globally.
• Collaborate with global Billing Support teams across different regions and time zones to resolve cases effectively.
• Partner with international counterparts, ensuring alignment and efficiency of global processes.
• Demonstrate strong analytical, problem-solving and communication skills.
• Perform additional duties as required

Qualifications

Basic Qualifications:

• 2+ years of customer support experience dealing with B2B account management
• Business fluency in English and at least one of the following languages: Japanese, Mandarin, or Korean

Preferred Qualifications:

• Experience in billing support or order management in a B2B environment
• Experience with Oracle and Salesforce / Microsoft Dynamics
• Experience working in technology companies and SaaS
• Intermediate knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

Suggested Skills:

• Customer Service
• Order Management
• Investigation
• Communication
• Time management

• Recent experience in working with Java J2EE applications.
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus.
• Exposure to banking industry is a plus.
• Dynamic individual with thirst to learn.
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work.
• Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome.
• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with commitment.

Working hours –

Kindly take note of the following details for shift work :

Transport allowance - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing:

1. Morning shift 6am to 3pm
2. General shift 9am to 6pm.
3. Afternoon shift 2pm to 11pm
4. Night shift 10pm to 7am.

Need to support including night shift, weekends, and public holidays

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

Details:

• On Job Training Provided

• Eligible candidate may be sponsored for:

1. Diploma in Info-Communication under reputed Polytechnic

2. Internationally recognized IT Certificates in Deskside, Network and Security

RESPONSIBILITIES AND RESULTS:

• Answering incoming calls and making outbound calls to customers or clients.
• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
• Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Singapore citizen only.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

KEY RESPONSIBILITIES AND RESULTS

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Requirement

• Min Diploma in IT related fields
• Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center environment will not be considered.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Operating Hours:

Mon-Fri: 08:30 AM to 6:00 PM

Sat/Sun/PH: Need to rotate to cover alt Sat/Sun/ PH from 08:30 AM to 6:00 PM.

Job Description Summary

Sales Coverage Support is responsible for supporting the sales team in their client facing activities. Work includes:

• Working with the Sales team to clarify the support required
• Determining the most effective deployment of the Sales Support Analysts (prioritization)
• Supporting in the resolution of complex issues and direct the handling of client support interactions
• Ensuring adherence to applicable internal policies and external legal/regulatory frameworks
• Partnering with sales coverage team, origination, trading, client services, operations staff and with other business areas to both gather information and direct client enquiries

Job Description

• Support APAC Fixed Income and Currencies (“FIC”) front office engagement in all KYC and Client Perimeter matters to ensure compliance with stipulated regular review deadlines.
• Involved in the management of APAC FIC’s Client Perimeter, as well as the coordination of FIC’s involvement in regional projects.
• Partake in global initiatives as part of the broader Global FIC ACO Team.

Your key responsibilities include but not limited to:

• Support FIC Front Office on matters pertaining to KYC across new client onboarding, product extension / reactivation and regular review
• Work closely with FIC sales / traders and KYC Ops to facilitate reviews of FIC’s client regular review population and resolving issues and bottlenecks
• Facilitate the review of FIC’s Client Perimeter, periodically reviewing client accounts that do not meet activity thresholds and support the bank’s ongoing effort to keep our client perimeter lean
• Adapt to the needs of the business as and when it arises e.g. BAU issues, urgent client onboarding
• Act as a business conduit between Front Office and our infrastructure partners (e.g. KYC ops, AFC, Compliance) to get tasks completed and resolve issues
• Feedback issues / lessons learnt / best practices from the regional to the broader Global teams and vice versa
• Escalate any issues to Manager on a timely basis

Your skills and experience:

• Good understanding of KYC requirements, specifically HK & SG Anti-Money Laundering / Anti-Financial Crime policies will be preferred
• 2 - 3 years of experience on Client onboarding, Middle Ops, Compliance, AFC or KYC risk-based role at a major global financial institution
• Good with Microsoft Office Tools is a must - Excel, Word, Powerpoint
• Good data analytical and problem solving skills

Centre Manager
Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Fixed in one centre (depends on house location)
Salary: $3500 - $5000 + Performance bonus

Job Description:

• A company that running English language and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English language enrichment to our students and customers.

Job Responsibilities:

• Lead and oversee the day-to-day operations.
• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Requirement:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.
• A passion for education and commitment to delivering outstanding service.

WhatsApp: https://wa.me/6596112291 (Kyra)

Email: [email protected]