Total 46,461 Customer Service job vacancies in singapore

Key Responsibilities

• Align daily with your team regarding priorities, projects, tasks and assignments
• Follow technical procedures set in place by the department, making sure to maintain the expected standards at all times
• Provide timely and accurate solutions to issues or tasks you are assigned or working on
• Prioritize support to your Singapore office coworkers
• Onboardings & Offboardings following our procedures
• Maintain the accuracy of our assets inventory and make the relevant updates every time it’s necessary
• Be ready to deal with urgent matters sometimes outside office hours
• Make responsible use of your administrator access
• Communicate often with teammates in regards to important decisions or concerns
• Use empathetic and appropriate language when giving support and addressing coworkers, maintain composure at all times
• Be willing to go to the Singapore office often, ideally 3 times a week or more
• Overseas business travel required only when needed to
• Pro-actively monitor the status of office IT infrastructure, determine any issues or potential problems and recommend solutions
• Ensure IT policies are adhered to at all times
• Provide orientation and guidance to users on how to operate new software and computer equipment

Professional Experience and Qualifications

• A minimum of 3 years’ experience in equivalent role of user or technical support in a medium to large company within a similar business sector
• Certifications relevant to IT Support like ITIL, Google Certifications, Microsoft Certifications, etc. that are not expired
• Experience with the following platforms at a corporate level: Jira, Confluence, Google Workspace, Microsoft Azure, Slack, JumpCloud, Antivirus software, Chrome, MS Office and others
• Understanding of laptops, computers, printers and IT devices in general at a hardware level
• Experience in supporting Windows and macOS on their latest version
• Strong understanding of corporate networking and security practices
• Fluent & preferably certified in English, especially on a support & technical level
• Strong creative and analytical thinking
• A passion for IT Support and willing to learn in its due time

Responsibilities

• Handle incoming support cases and track using incident tracking software

• Follow up on support tickets proactively till closure within the defined SLA

• Provide level 2 application support to service desk using email and phone

• Create test cases for bug fixes and/or system enhancements

• Liaise with developers and end users during the testing process to ensure all test cases passed

• Perform any other administration and operational work as required by supervisor

Requirements

• Diploma or Degree holder of an IT related course

• At least 1 year experience as a software tester or as applications technical support staff.

• Good computer skills, including use of Microsoft Office and Microsoft Excel

• Good command of written and spoken English

• Self-driven and demonstrate willingness to learn

• Have a passion for troubleshooting to provide solution to the users

• Possesses MS Dynamics CRM knowledge is an added advantage

Licence No: 12C6060

Overview

In this exciting role as a Global Black Belt for Support , you will be working with our most important customers, you will coach and support area teams to meet our most complex customer’s support needs through Unified Support and Enhanced Solutions sales.  This is a highly collaborative role, that works with our Corporate HQ teams to incubate new offerings and solutions and drive business outcomes for our customers.

Responsibilities

Sales Execution

• Brings impactful industry insights into customer engagements and closes deals with customers. Acts as a thought leader across Support solution area to advise customers across business functions on digital transformation, and how Support is lever to enable customer success. Leads virtual transformational shifts to drive deployment and create business value for customers. Provides thought leadership.
• Orchestrates with team members on conducting personal campaigns to discover new opportunities and generate new leads. Leads conversations with strategic/high-potential customers (e.g., high budget, global account, highly competitive) along with account teams or partners. Facilitates the account team unit (ATU) and/or Specialist Team Unit (STU) to build pipeline in collaboration with internal teams, Engineering, partners and services. Applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed, and educate the customers on how to best address their needs.
• Drives consumption and grow business with existing strategic customers by initiating conversations, guiding others on demos or quotes, and the collaboration with partners or internal teams (e.g., Technical Sales Professionals, Area Solution Specialists, other Global Black Belts). Drives advanced workloads and usage.
• Explores and assesses the needs of strategic/high-potential customers. Articulates business value and long-term implications for customer business. Collaborates with internal teams to lead the proposal or development of solutions that align with customer and Microsoft priorities. Analyzes market trends to identify opportunities for new solutions.
• Proactively builds and governs external stakeholder network and leverages internal partners to engage external stakeholders. Acts as a thought leader and subject matter advisor to the executive-level business decision makers at the customer's/partner's business. Guides others on identifying and engaging decision makers and stakeholders to expand the relationship with customers/partners.
• Develops strategies for driving and closing strategic and/or prioritized opportunities. Collaborates with account teams to ensure alignment with the account strategy and plan. Leads deal execution with the deal teams across the organization. Coaches others on the implementation of close plans (e.g., how to map timeline, engage the customer, get customer buy-in and commitment) to de-risk and drive predictable deal closure.

Scaling and Collaboration

• Leads the planning and execution on opportunities with area teams to cross-sell and up-sell. Identifies, leverages, and coordinates across solution areas. Provides input and feedback to Corporate Support Offerings team on offerings being incubated to scale business results.
• Leads the sales orchestration with internal stakeholders (e.g., Enterprise Operating Unit). Applies a holistic approach to build network across territories. Positions opportunities to promote collaboration and participation.

Technical Expertise

• Leads conversations and sets up events within Microsoft. Mentors others and develops strategies for best practice sharing across areas. Contributes ideas that can be instituted across Microsoft.
• Posts information or speaks at external events, drives conversations with prospective customers/partners as a thought leader across solution areas.*
• Leverages and shares competitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal. Collaborates with the 'compete' global black belts (GBB) to proactively provide analysis of the competitive landscape in supported solution area. Leads the communication to provide feedback to other teams (e.g., sales, marketing, engineering) on future product trends or sales blocker.

Sales Excellence

• Builds and transforms new markets by leveraging technical and industry expertise, partners, and resources. Leads a team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation.
• Reviews feedback report and sets long-term strategies aimed at maintaining levels of client satisfaction. Coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience. Manages and/or orchestrates sales and delivery success through the account team and pursuit team.
• Engages with internal and external stakeholders on business planning, Rhythm of Business (ROB) meetings to review and plan for strategic accounts across territories.
• Collaborates with extended sales team, partners, and marketing to lead business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business. Acts as a thought leader and clears opinions and perspectives from business analysis.
• Supports the end-to-end business for strategic accounts across the organization. Mentors less experienced team members.
• Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry. Proactively seeks training, including information that adds to the understanding of customers' business, and shares it with team members.

Other

• Embody our culture and values

Qualifications

Required/Minimum Qualifications

• 7+ years technology-related sales or account management experienceOR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years technology-related sales or account management experience.

Additional or Preferred Qualifications

• 9+ years technology-related sales or account management experienceOR Bachelor's Degree in Information Technology, or related field AND 8+ years technology-related sales or account management experience
  OR Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 5+ years technology-related sales or account management experience.
• 6+ years solution or services sales experience.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

• Provide leadership and regular coaching to Team Leaders and Agents.

• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved

• Work closely with HR to ensure fast, effective, and quality staff recruitment

• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive.

• This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.

• Conduct consistent reviews of staff performance to identify training gaps and needs

• Take ownership and resolve any urgent or critical issues escalated by the Client or team

• Work closely with Client to support investigation and service recovery process

Requirements

• Degree with at least 5 years of experience in managerial positions in the contact center industry

• Experience in Customer Experience management

Licence No: 12C6060

Job Title

Delivery Driver

Occupation

VAN DRIVER

Job Description & Requirements

Delivery Driver

• Ensure timely collection & delivery of goods

• Check and account for goods collected and delivered

• Collection and counter-check invoices

• Other duties as assigned by Supervisor

• Independent in Picking Goods upon delivery Order

• Assign in food packaging

Requirements:

From 4am – 1pm

Basic food hygiene course

Able to work as a team, Independent and initiative

Valid Class 3 or Class 4 Driving License

Good Driving Record

Able to handle loading/unloading of goods

Must be willing to work overtime

Able to work at Senoko JTC food Hub

Responsibilities

• Strategically develop and execute sales plans to meet or exceed sales targets.
• Maintain and enhance customer relationships.
• Understand customer needs to effectively propose solutions.
• Lead and mentor the sales team toward achieving business goals.
• Negotiate contracts and close agreements.
• Prepare and present reports on sales performance and forecasting.
• Analyze market trends and competitor activity to identify opportunities.
• Collaborate with internal teams to ensure client needs are met with appropriate products and services.
• Manage sales team performance, setting objectives and providing feedback.
• Participate in industry or promotional events to cultivate customer relationships.

Requirements

• A minimum of 3-5 years in a sales management role, preferably in the industrial or environmental services sector.
• Demonstrated ability to meet and exceed sales quotas.
• Proven leadership and team management skills.
• Strong verbal and written communication abilities.
• Proficient in using Microsoft Office and sales software programs.

Working Hour: 8am-530pm or 830am-6pm(Mon - Fri)

Location: Tuas Link

Send me your resume via WhatsApp ❤

81197564

Locations:

• Northeast
• North

Must be able to float around in either the Northeast / North region

Working Hours:

5.5 Days, 8.30am - 6pm

Job Scope:

• Attend to patients' enquiries and complaints
• Handle registration of patients and scheduling of medical appointments
• Assist the medical professionals in consultation room
• Provide administrative support such as data entry and scanning of records into system
• Other duties as assigned

Requirements:

• Min O / N or Nitec in any field
• Experience in customer service or healthcare would be advantangeous

Interested candidates, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

STAR CAREER is passionate about providing the high-quality service for our clients and candidates, creating a workplace fulfilment where our people will stay, perform and can be successful

Our esteemed Company is seeking for Independent Recruitment Consultants and new talents who possess the potential to develop into high performers. There are many on-the-job training opportunities in this role as Independent Recruitment Consultant expand their skillsets through collaboration with other recruiters and learn more effective techniques to attract and identify talents.

You will enjoy building relationships from a strong team-based support Company culture that rewards and celebrate success together.

Job Description -Independent Recruitment Consultant

(Flexible-Work Arrangement)

Our esteemed Company is seeking for Independent Recruitment Consultants and new talents who possess the potential to develop into high performers. There are many opportunities for on-the-job training in this role as Independent Recruitment Consultant expand their skillsets through collaboration with other recruiters and learn more effective techniques to attract and identify talents.

You will enjoy building relationships from a strong team-based support Company culture that rewards and celebrate success together.

==============================================================

Job Description

Job Title : Recruiter (Home-Base) - Remote Support

(Flexible-Work Arrangement / Flexible-Work Mums)

(Full Commission)

Job Summary : Recruitment consultants will assist in finding the best people to staff the client’s

business needs by evaluating candidates and building networks of potential hires,

taking on a more hands-on role in assessing candidate resumes and credentials.

To understand and match the needs of the clients and candidates to provide quality

recruitment services

Main Duties and Responsibilities

Candidate Management

· Taking on the role of a recruitment consultant to understand clients’ recruitment needs and assist in placing the right talents with their Organization

· Source candidates using web-based services, job portals data base and social media recruitment methods to network and identify the right candidates for clients’ vacancies

· Evaluate resumes and applications

· Assume responsibility of pre-interview screening

· Provide career advice and consultation to job-seekers

· Facilitate and finalize agreements for candidates

Job Requirements

· Able to communicate effectively and professionally

· Min. 3 years of Recruitment experience will be desire.

· Highly driven and enthusiastic with positive attitude

· Good in coordination and liaison work

· Enjoy engaging with people

· Good track record in Recruitment Life Cycle

· Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage

Candidate must be willing to take CEI Certification.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : Jeline@starcareerconsulting.com

Jeline Yong (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Responsibilities

• Attend to all intakes of customers' cars for repairs and servicing
• Vehicle intake and perform daily service sales of service product and upsell
• Administer all documentations for costings, claims and vehicle service history
• Prepare job orders as to customers' needs
• Ensure all customers' issues and complaints are resolved effectively and promptly
• Be attentive to all customer’s needs and requests pertaining to the service for the vehicle
• Job progress follow up and recommendation of any additional jobs required when necessary.
• Ready vehicle delivery and post purchase following up
• Proactive high standard of customer service to maximum satisfaction
• Any ad hoc duties as assigned by superior
• Work location: Leng Kee

Qualifications

• Minimum GCE “N” level or Nitec in Automotive Trade.
• Preferably 1 year of experience as Service Advisor in automotive industry or 5 years of experience as an automotive mechanic
• Good oral and written communication skills.
• Team player with initiative and a positive attitude towards learning.
• Possess a pleasing personality and be able to attend to customers courteously.

• Location: Central, conveniently located near MRT Station
• Working Hours: 5 Days, Monday to Friday, 9:30 am to 6:30 pm
• Competitive Salary: Up to $2700, commensurate with experience
• Permanent Role with Variable Bonus
• Comfortable with coordinating and participating in office ceremonies and rituals, ensuring adherence to established procedures.

Key Responsibilities:

• Execute general administrative and clerical tasks efficiently, tailored for the interior design industry
• Manage phone calls, filing, and provide comprehensive administrative support, enhancing our design processes
• Oversee day-to-day office operations with precision and timeliness, ensuring seamless project execution
• Process invoices, payments, and maintain financial records, particularly in accounts payable, vital for project budgeting
• Ensure accurate and timely entry of all accounting transactions utilizing accounting software, supporting project financial management
• Participate in projects and coordinate company activities as needed, contributing to the realization of creative visions
• Monitor staff leave records including annual, sick, and hospitalization leave, ensuring project continuity
• Fulfill any ad-hoc duties assigned by the office manager, supporting the dynamic needs of our design studio

• Minimum O Level / SPM qualification
• Preferably 2-3 years of relevant experience in accounting administration support
• Proficiency in MS Office suite
• Strong interpersonal skills with a keen eye for detail and organization, essential for client interactions and project coordination
• Ability to work independently and meet deadlines effectively, fostering a collaborative and creative work environment

If you possess the requisite skills and are ready to embark on an enriching career journey within the dynamic world of design, we invite you to apply with us today. Be part of the vibrant team where your contributions shape spaces and inspire lives.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

Job overview

You will establish and deepen relationships with new and existing customers and will be expected to promote service contracts to achieve annual sales target.

You are responsible for driving Company sales and coordinating all technical, after service sales and administrative support activities.

Job Responsibilities:

• Handles after sales enquiries, maintenance contracts, preparation of quotation, negotiation and all other follow up actions as required.
• Proactively engaging with customer on service sales and technical query to assist sales team to achieve sales growth target and maintain good relationship with clients.
• Provides technical supports during site installation, troubleshooting, testing and commissioning and schedule preventive maintenance.
• Manage day to day customer’s escalations and resolutions, ensuring all customer issues are resolved timely and meeting service SLA (Service level Agreement).
• Manage and communicate with the manufacturers on product complaints, and handle RMA issues.
• Provide sales & operational /logistic department in delivery at times and technical support in Company event/exhibition/ meeting.
• Provide internal/external training for doctors, nurses and BMEs.
• Support sales with technical knowledge, service contract pricing and necessary information during tender project and contracts.

Qualification and working experience:

• Min Degree in Engineering (Electrical & Electronic) or equivalent. Strong electrical or electronics engineering fundamental knowledge. Knowledge on theory, structure, application, testing methodology and component fault diagnosis/analysis will be added advantage ( preferably in medical field);
• Willing to go Overseas Training Bonds.
• Hands-on experience in healthcare will be an advantage.
• Effective spoken and written communication in English.
• Ability to use MS Outlook and Excel is a must.
• Ability to handle stressful and fast paced environment and good communication with fellow colleagues and clients.
• Strong self-discipline with initiative and learning spirit with positive attitude, team work and responsibility.

Our Organisation:

Commit Learning SchoolHouse (CLS) is a brand under Commit Learning Group, a leading provider of quality student care and preschool care services.

Responsibilities:

• Oversee daily center operations, including administrative tasks such as managing student and staff records, correspondence, and fee collection.
• Ensure staff welfare and oversee duty roster, guiding them in classroom management.
• Lead monthly staff meetings to plan center programs.
• Fulfill other duties assigned by the Cluster Head.
• Collaborate with SCC Coaches and Teaching Excellence to provide support and feedback.
• Supervise activities to meet developmental objectives, including daily administration of attendance, grade records, and health and safety.

Requirements:

• At least 2 year(s) of working experience in the student care/education industry is required in a supervisory position
• Strong planning and organization skills
• Good interpersonal skills
• Proven leadership skills to lead a team of teachers
• Experience working with students and engaging them
• Dedicated and committed

Our client is a Global MNC, one of the leading players in the Oil & Gas sector. Due to business needs, they are now recruiting a Administrative Support Specialist (Oil & Gas) to be part of their team for ongoing transformation projects. They are located in the West.
Responsibilities:

• Assisting project team to prepare project documentation and administrative matters
• Scanning and filing for project documents
• Liaising with procurement on purchasing

Requirements:

• Minimum Diploma in any field
• Min 1 years’ experience in similar industry
• Proficient in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.
EA License No.: 19C9682
EA Personnel No.: R21101676 (Ng Zhi Qing Alethea)

Responsibilities:

• Provide technical support to customers regarding medical imaging systems.
• Diagnose and troubleshoot issues with medical imaging equipment.
• Collaborate with cross-functional teams to develop and implement solutions to customer problems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Provide training and guidance to customers on the operation and maintenance of medical imaging systems.
• Assist in the installation and configuration of medical imaging equipment.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare /
• Laboratory/medical imaging product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we

may collect, use or disclose your personal information for purpose in connection with the services

provided by us.

Job Description:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Job Requirement:

• Work experience as a Hotel Front Desk Receptionist.
• Able to work independently and as a team.
• Able to work during weekends and holidays.
• Able to work night shift.
• Able to work on rotating shift.
• Able to work on public holiday and weekends
• Good interpersonal and communication skills.

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

• Location: Geylang Bahru
• Schedule: Follow a 5-6-5-6 pattern for working weeks (as per roster).
• Time: 8AM - 5PM
• Yearly renewable Contract

"Discover a meaningful career path in the compassionate and vital Funeral Industry, where every day brings an opportunity to make a profound difference in people's lives."

Responsibilities:

• Skilled in managing call center hotlines and initiating timely follow-up actions
• Efficient in coordinating funeral arrangements effectively
• Adaptable to conducting client meetings in-office, on-site, and virtually
• Facilitate the transfer of deceased individuals to funeral homes
• Collaborate closely with operations personnel and the Finance Team
• Perform any other ad-hoc tasks as required

Requirements:

• A minimum of 2 years of experience is required.
• Having a Class 3 driver's license would be beneficial.
• Experience in the relevant industry is advantageous.
• Candidates should be able to work shifts, including Public Holidays and overtime.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Responsibilities:

· Register patients and update patient information in the system

· Schedule appointments and manage the appointment calendar

· Answer phones and direct calls to the appropriate department

· Assist with patient inquiries and provide information about services

· Maintain patient records and ensure accuracy and confidentiality

· Ensure a clean and organized reception area

· Other administrative duties as assigned

Requirements:

· Min. O level/ diploma or equivalent

· Excellent communication and interpersonal skills

· Ability to multitask and work in a fast-paced environment

· Compassionate and empathetic attitude towards patients

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

JOB DESCRIPTION

NeoXam APAC is looking for an experienced and motivated Support Lead who will support our APAC clients, presales and services team, and working closely together with the R&D team. This role is based in Sydney or Singapore. He / she will join an APAC team of experienced consultants and participate in support and optimisation of NeoXam solutions:

• NeoXam DataHub: the most comprehensive, efficient and customizable solution for centralized data management available on the market. The solution acts as a hub, a central repository and a user oriented data management tool for data used or produced by financial institutions.

• NeoXam IBOR: a uniquely independent and flexible Investment Book of Record, designed to provide Asset Managers with a single, comprehensive, and robust source of continuously up-to-date positions, valuations and forecasts, with increased quality, under multiple views.

• NeoXam Impress: an integrated solution for performance, attribution and reporting packs; flexible calculation methodologies including Modified Dietz, Brinson-Fachler; customizable workflows & templates to generate reports in corporate color themes, based on graphics and content; GIPS compliance. The solution could be standalone or connected to NeoXam Datahub & IBOR.

He / she will be responsible for APAC of NeoXam Follow the Sun offer and will manage a small support team with people located in different locations within APAC.

RESPONSIBILITIES

• Be the liaison of the software development teams located in the companies HQ in France, and to manage APAC support.
• Be with his/her team, the first technical point of contact for NeoXam’s clients in APAC and provide product support expertise.
• Be the technical support for the sales consultancy team in the sales phase, and to consultancy team during the project implementation phase.
• Managing the internal copies of the client environments.
• Performing the first level of analysis: anomalies, technical evolutions, reproduction of problems.
• Be responsible to solve client issues from the first analysis and reproduction to the development of a software fix in Java and the management of support tickets.
• Be responsible with the software support team to document Datahub knowledge and features from a software support point of view.
• Manage the day-to-day work of the APAC Support service (taking over new support tickets, participating in conference calls, relationship with other teams…).
• Manage performance optimisation request from Customer or Project in link with R&D team if required.
• Lead Cloud discussion and customer migrations.
• At a later stage, be responsible to develop and deliver fixed and enhancements in Java.
• Manage technical installation or upgrade of the solutions.

PROFILE

• Engineering/Computing School, Degree / Master’s degree or equivalent.
• Minimum of 10 years of working experience with Financial software implementation and/or support and IT Projects in the banking / financial industry.
• Minimum of 2 years of team management experience.
• Knowledgeable in: XML APIs, Webservices (SOAP/REST), Web Application servers (Tomcat/JBoss/Webphere), Messaging, HMI SWING or SWT, OS (Unix and Windows), DBMS (Oracle, or SqlServe).
• Knowledgeable in development tools (Eclipse...) and the Scrum/Agile methodology.
• Knowledgeable in versioning tools like Git.
• Knowledgeable in Unix commands.
• Ability to do peer reviews and assess code.
• Ability to analyze, design and develop software with high operating constraints (robustness, performance, etc.).
• Independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided.
• Proactive and a real team player.
• Fluent in English.

There will be occasional travel requirements within APAC.

The position requires rigour, tenacity, patience, ability to sometimes handle the pressure from clients, and a good ability to communicate and promote best practices.

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min GCE ‘A’ Levels / Diploma and above
• No experience needed as full training will be provided
• Basic knowledge of Microsoft Office
• Able to commit for at least 3 months for temp roles

Interested candidates please send a copy of your resume to [email protected]

Email Subject: Patient Service Associate

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd
EA License: 99C4599

Our client is a Global MNC company in the Supply Chain industry. Due to their current expansion plan, they are looking for a Customer Service Coordinator to join their Sales team, in hopes of developing the current high performing team. They are located in the East – easily accessible.

Responsibilities:

• Handle the receiving/processing of company’s account orders and inquiries promptly, providing excellent customer service
• Maintain the necessary updated records and pricing document
• Handle the company’s online orders, as well as adjustments on online item pricing
• Identify suitable suppliers to fulfil the company’s spot buy requirements
• Coordinate with external logistics vendors on the necessary matters while optimizing costs
• Update/Maintain customer order information in the company’s system
• Generate reports for the various company stakeholders when tasked
• Ensure the timely processing of company’s billings to facilitate smooth accounts receivable
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any relevant field of studies
• Minimum 3 years of relevant Customer Service/Order Processing experience
• Experienced/Knowledgeable in SAP or ERP system

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Working hours to be discussed during interview

Operation hours: 730am- 7pm

Address: Hougang Ave 8

Key Role/Job Function:

1. Manage a group of about 20 students

2. Ensure students finish school homework (give spelling drills, prepare them for test/examinations – e.g. students do more practices on assessment books, ensure completed exercises in assessment books are marked, ensure corrections done)

3. Supervise and guide the student with their school work as well as life skills (play, hygiene and meal time)

4. Plan and conduct child appropriate social and recreational activities and holiday programs

5. Ensure the safety, security and well-being of students

6. Address classroom disciplinary issues and teach expected behaviour using positive behaviour support system

7. Prepare/organise and execute/conduct creative learning activities and outings as required

8. Support the holistic development of students in alignment with organisation’s goals

9. Fetch students from a nearby school to the Centre

10. Handle administrative classroom management tasks

11. Maintain regular communication with student’s parents

12. Foster good working relationships with students, parents, team members and volunteers