Total 1,611 Customer Service job vacancies in tanglin road

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

UMRAH AND HAJJ CUSTOMER SERVICE OFFICER

Responsibilities

Passion to serve with high quality standards

Willing to be trained on premium travel packages for Hajj and Umrah

Pleasant personality

Requirements

Min 3 years relevant with working experience in travel agency

Religious knowledge will be an advantage

Previous Umrah and Hajj experience will be an advantage

Proficient in MS Office

Meticulous and keen in details

Willing to work on Saturdays

Able to commence work within short notice period

Only Singaporean or PR need to apply

Salary $2,200 to $2,500 depending on qualification and experience

Working hours:

Mon to Fri 9.30am to 6.00pm

Sat 9.30am to 3.30pm

For more information, please visit www.shahidahtravel.com

STRICTLY NO EMPLOYMENT AGENCIES, PLEASE DO NOT CALL US

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Job Description

Birmingham Academy is aggressively expanding and we are seeking a responsible Student Service Executive who will be supporting the processes of student's enrollment documentation. He/She will work and coordinate closely with the Admission Team.

Responsibilities:

• Assist in the processing of course applications according to EduTrust Guideline.
• Handling all operational matters relating to student course application
• Assist the Student Services Manager to ensure student recruitment agent files and data are kept up to date and filed in accordance with requirements.
• Handle student withdrawals and transfers including the collating of student withdrawal information.
• Manage Chinese parents/students enquiries and conduct pre-course couselling in Mandrain.
• Perform any other responsibility assigned by the reporting manager and the management team.

Requirement:

• Minimumly Diploma or equivalentwith 1 customer service experience;
• Experience in school student services is highly advantageous
• Excellent communication and interpersonal skills
• Highly efficient, able to multi-task and accurate in data entry
• Professional, meticulous, detail-oriented and able to work in a fast environment

Job Description:

We are looking for a dedicated and customer-oriented Over-the-Counter Customer Service Officer to join our team. This role involves direct interaction with customers to process remittance transactions, provide information on our services, and ensure a smooth, secure, and satisfactory transaction experience.

Key Responsibilities:

• Process customer transactions for sending and receiving money promptly and accurately.
• Verify customer identification, conduct necessary checks, and comply with all regulatory and company policies.
• Provide clear, accurate information about our services, including fees, transaction times, and requirements.
• Handle customer inquiries and resolve issues efficiently to ensure customer satisfaction.
• Maintain accurate records of all transactions and customer interactions in accordance with company policy and legal requirements.
• Collaborate with the team to meet daily transaction targets and provide support as needed.
• Stay informed about changes in remittance regulations, currency rates, and company services.

Qualifications:

• High school diploma or equivalent; further education or certification in finance or related field is a plus.
• Proven experience in customer service, preferably in the financial services or remittance industry.
• Strong numerical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple transactions simultaneously.
• Proficiency in using financial software and MS Office.

Skills and Traits:

• Commitment to providing exceptional customer service.
• Integrity and professionalism in handling sensitive financial transactions.
• Flexibility to work in shifts and adapt to changing business needs.
• Bilingual or multilingual abilities are highly desirable to cater to a diverse customer base.
• A keen eye for detail and a proactive approach to problem-solving.
• Myanmar Language Speaking is a plus.

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

Maintenance Engineer

Responsibilities

· Involve in one or more teams in supporting and maintaining systems, up and running smoothly

· Report to the Team Lead/Service Delivery Manager and in fulfilling SLA and KPI in accordance to maintenance contractual agreement

· Operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders

· Perform routine Preventive Maintenance in accordance with the maintenance instructions / procedures

· Carry out Corrective Maintenance in accordance with the maintenance instructions / procedures, involving fault troubleshooting, diagnosis & replacement of equipment/module/component at sites and/or workshop

· Liaison with procurement and equipment vendors

· Perform 24/7 off-site standby for fault activation after office hours

· Arrange and attend monthly meeting with customers

· Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management

· Provide solutions to technical problem associate with electronic systems

· Perform MS Windows / Symantec patching or updating

· Support in Vulnerability assessment and tracking

Requirements

· Diploma in Electronics/Mechatronics/Computer / Electrical Engineering in Windows OS Knowledge or equivalent

· Minimum of 2-3-year experience in a similar engineering-related capacity

· Knowledge in manage network / systems backup & restore

· Servers, Workstations, Fibre optic measurement, Network equipment with CCNA is a plus

· Positive work ethics and team player

· Takes ownership of responsibilities

· Work location at Ang Mo Kio

· Require to travel to sites for work

· Singaporeans Only

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The Dempsey Project is looking to hire service crew, both part-time and full time. If you are passionate about food and think fast while keeping a smile on your face, we would love to have you join our team. Working as a service crew at our restaurant is the perfect way to start your career and gain valuable experience in customer service, food preparation, and personnel management.

FT Salary: $2,300 - $2,600
PT Salary: Up to $14/hr

Job Highlights:
- 5 Days (44 hours) Work Week
- 14 Days Annual Leave
- Staff Meal provided
- 70% staff discount while on shift
- $300 Employee Referral Program
- Shuttle Bus provided from Orchard/Holland V/Botanic Gardens

Job Description:
Clearing of plates and cutleries.
Serving of food and beverage.
Collection of cash / credit payment.
Basic cleaning roles
Daily use of POS system & general admin duties
Understands and adheres to all quality standards, formulas and procedures of preparation.
Understands and adheres to proper food handling, safety and sanitization standards while preparing food, serving food, and clean up.
Maintains professional standards.

Job Requirements:
No work experience required; on job training will be provided!
Possess great service attitude
Passion for people and food

Working Location:
The Dempsey Project, Block 9 Dempsey Rd, #01-12, Singapore 247697

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: Projects Portfolio Support

Job Requisition Number: JR24241

Job Level: more than 10 years of relevant experience (L4)

Location: Singapore

Job Objectives

l The Planning & Management team sits within the Retail & Channels ‘Partner, Transform & Operate’ function in Group Technology & Operations (GTO).

l We provide a range of services to ensure the function performs optimally and effectively, and in alignment with the priorities and strategic goals.

l Working with senior leaders in the function and key partners in the supporting functions, the Planning & Management team aims to drive efficiency & effectiveness across the function, quality execution of portfolio management activities, and structure & align processes regionally.

Key Responsibilities

l Partner with GTO Retail & Channels T&O (GRCTO) teams to identify the pipeline of new initiatives and project notations

l Organize and track the pipeline, capturing data on readiness for approval and other relevant data

l Ensure there is an aligned pipeline view across GRCTO and GTO COO Office

l Maintain and update GRCTO projects approval data and dashboard

l Partner with GTO COO Office and Delivery Teams to organize and track in-flight projects

l Prepare the weekly Management dashboard for projects – Pipeline, In-Flight Projects and Projects Target Delivery view

l Prepare the agenda and partner GRCTO teams for content for the weekly Pipeline Deck Review cadence

l Organize the provision of the current pipeline decks for review by the GRCTO leadership

l Support the Pipeline education & training needs for the GRCTO teams

l Understand the Projects Data Reconciliation (timesheets, investment amounts etc), Project Quality & Process Adherence checks/reports, and prepare the action dashboard for GRCTO teams

l Support special initiatives, management and governance forums & workshops that may arise

Qualifications and Skills Required

l Bachelor’s Degree, with demonstrated working experience in a similar role in Financial Services

l Solid organizational skills including a methodical approach to planning & process, attention to detail and accuracy

l Good sense of risk & issue management, and escalation management

l Able to produce structured and effective presentations

l Proficient in creating presentations using the Microsoft suite of software

l Able to handle multiple priorities, maintain standards and deliver with quality under tight timeframes & pressure

l Highly self-motivated, autonomous & pro-active, and a collaborator & team-player with flexibility to take on special initiatives that may arise

l Excellent written and verbal communication skills

l Comfortable with engaging senior management.

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Role Overview:

We are looking for a Business Development (BD) and Student Support Coordinator who is passionate about international education and has a strong drive to identify and pursue growth opportunities for our organization. This role involves a combination of business development and student support responsibilities, making it ideal for someone who thrives in a dynamic environment.

Key Responsibilities:

Business Development:

• Identify and pursue growth opportunities for the organization, including expanding our partnerships and market presence.
• Negotiate contracts and partnerships with universities, service providers, and other relevant stakeholders.
• Identify and approach potential sponsors to secure financial or in-kind support for our events and programs.
• Provide regular updates and reports to sponsors, demonstrating the impact and value of their sponsorship.

Student and Visa Support:

• Serve as a primary point of contact for students during their study abroad program.
• Coordinate pre-departure orientations, assisting students with visa applications, travel arrangements, and accommodation in Singapore
• Provide on-site support to students, addressing any issues, emergencies, or cultural adjustment challenges.
• Facilitate regular check-ins and organize social events to foster a sense of community among study abroad students.
• Liaise with local partners, universities, and service providers to ensure students' needs are met.
• Provide emergency support and assistance to students during critical situations.
• Maintain communication channels with students, ensuring their safety and well-being are prioritized.
• Actively engage with parents regarding the progress and updates of students under 18 and offer our courses/ services
• Help students with payment-related matters, ensuring a smooth financial process.
• Collaborate closely with our partners in Singapore to streamline operations.
• daily oversee the administrative aspects of the student visa application process and ensure the service team is working within timeline
• Review visa application documents to ensure accuracy and completeness.
• Collaborate with educational institutions and relevant authorities to address visa-related inquiries and issues to ensure ensure comprehensive submissions.
• Provide support in resolving any visa-related challenges or issues faced by students.

Eligibility:

- Fast and detail-oriented individual with a proactive mindset.

- Possesses exceptional customer service skills and patience.

- Capable of working independently in Singapore.

- Able to be highly responsive on phone and provide on-ground office support.

Perks:

- Year-end bonus.

- Fully funded overseas trip at least once a year to Southeast Asia, Australia, or the UK.

- Work-from-home flexibility

Job Type: Full-time

Salary: $2,500.00 - $3,500.00 per month

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay
• Performance bonus

Work Location: Hybrid remote in Singapore 018916

Expected Start Date: 01/04/2024

Job Summary

Provide day care services to the clients attending the Day Care and Dementia Care Centre, by assisting in their personal care and activities of daily living to ensure comfort and safety of the individual in accordance with the standards of St. Andrew’s Senior Care, and maintaining a clean, orderly and safe environment for the clients and assisting the clients in personal care and activities of daily living.

Job Description

• Porter clients (between drop-off point and centre, to and fro the gym for rehabilitation session).
• Help clients settle down upon arrival at the centre.
• See to the dietary needs of clients by serving meals to them and supervising their consumption.
• Supervise and/or assist clients in the various activities
• Assist clients who are require minimal supervision during toileting.
• Assist clients to settle down for a nap after lunch.
• Assist in the mobility of clients.
• Porter clients to and from Rehabilitation sessions.
• Conduct group programmes and activities for the clients under the supervision of the therapists.
• Participate in inservice training programmes designed and catered for upgrading of the staff.
• Be familiar with the fire evacuation route of the centre and safe management measures of the centre.
• Maintain good housekeeping.
• Carry out other duties as assigned from time to time.

Job Requirements

• Minimum Secondary Education with Certificate in Healthcare Support
• Candidates with no relevant experience will also be considered.

Working Hours

• Monday to Friday / 42.5 hours per week (8.5 hours per day)

Working Location

• Blk 5 Beach Road, #01-4919, Singapore 190005

Job Responsibilities

• To perform cost in and cost approval for shipments includes air freight, logistics and trucking shipments.
• Arrange, handle & organize air import shipments to ensure on-time delivery to customers.
• Liaising with external and internal stakeholders for shipment status and handling.
• Attend to customers' requests for flight information, cargo and delivery status, permit, invoice, etc.
• Arrange custom clearance and declare permits.
• Arrange pickup/delivery to the consignee’s premises.
• Process and issue billing to customers.
• Other assignment assigned by the management.

Job Requirements

• Possess Diploma in Logistics/Supply Chain Management or equivalent
• Preferably with at least 1 year of experience in Freight Forwarding with the understanding of incoterms will be an advantage
• Proficient with Microsoft Excel
• A team player with good interpersonal and communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Exceptional customer service and follow up skills

The Executive / Senior Executive provides casework support to low-income families and individuals in improving their resources and ability to cope with their challenges. He/She manages the senior learning programmes and activities at CDAC Centres and in the community to help seniors stay active and lead a fulfilling ageing journey. He/She also work closely with volunteers who contribute in it.

Job Responsibilities:

a) Case Management

• Assesses and recommends appropriate financial assistance and other forms of support to families and individuals.
• Supports and monitors families’ progress in improving their resources and ability to cope with their challenges.

b) Programme Management

• Manages the operation of the programme
• Organise activities and projects to engage and support beneficiaries
• Evaluate the activities and projects

c) Stakeholders Management

• Engages volunteers and partners in programme planning and implementation
• Manages volunteers systematically from recruitment, training to providing feedback and recognition.

Job Requirements:

• Minimum Degree, preferably in Social Sciences
• Has passion to work with low-income families, students and volunteers.
• Good interpersonal and communication skills, with a service-oriented attitude
• Strong organising skills with the ability to work in teams and independently
• Caring, responsible and resilient
• Proactive in learning
• Able to serve English and Mandarin-speaking clients
• Able to serve Dialect-speaking client will be preferred
• Willing to work on Saturday

Duties and Responsibilities

• Assist the Head in the management of the Home’s operations in compliance to the SOC and SOPs.
• Implement, manage, evaluate and improve current operational processes and procedures in accordance with the standards and procedures.
• Oversee core functions including staffing, recruitment and development of the Operations Department.
• Develop training roadmap and conduct trainings for staff.
• Assist in developing strategies and implementation plans to improve and standardize all aspects of operations.
• Oversee implementation of measures to mitigate risk to clients
• Develop, write and implement SOPs.
• Assist the Head of Home in monitoring the execution and review of Strategic Plan.
• Establish metrics for key areas of measurement within operations and hold teams accountable to achieve or exceed these goals.
• To ensure that all records, accounts, documents and correspondences are properly maintained and kept up to date.
• To ensure timely and accurate submission of reports to internal and external parties (i.e. the Ministry, other government agencies, etc.)
• To assist in ensuring preparation of monthly and quarterly reports in the Home.
• To assist Head of Home in conducting Resident’s Suggestion and Feedback session with the residents.
• To ensure that the Home’s security measures are adequate and make recommendations based on residents needs.
• To provide guidance and support to Operations Department, Program & Admin Department, and Support Staff.
• To assist Head of Home with facilities/logistics matters
• To support the HOH in raising the profile and quality of care of the Home by recommending and managing initiatives including fundraising, partnerships and programmes with corporations and donors.
• To support PERTAPIS Headquarters and inter-departmental initiatives by planning deployment for events and fundraising projects.
• To develop and review Business Continuity Plans.
• Carry out preliminary investigation of incidents and to conduct disciplinary actions.
• Overseeing facility maintenance in the Home.
• To carry out any other relevant tasks as required for the Home and PERTAPIS.

Candidate Requirements

• Min. diploma / degree in operations management or similar
• Min. 3 years of relevant working experience, preferbly in social service sector.
• Able to perform morning and afternoon shift duties
• Knowledge of basic IT (MS Word, Excel, Access and Powerpoint)
• Good interpersonal and communication (Oral and written) skill
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

Work schedule

• 5 days work

Location

PERTAPIS Children's Home

993B Kovan Road Off Yio Chu Kang, Singapore 545676

**Disclaimer: Only shortlisted candidates will be contacted.

We are an established Dental Clinic looking for Oral Health Therapist to join our growing team!

• Good patient flow
• Opportunity to build up a patient pool with a diverse types of patients
• Familiar with OHT job scope with Singapore Dental Council
• Applicants with qualifications that can be registered with the Singapore Dental Council can be considered

If you want a career in healthcare and you enjoying helping patients, please send in your resume.

Visit www.smilepoint.com.sg to know more about us.

The Executive / Senior Executive provides casework support to low-income families and individuals in improving their resources and ability to cope with their challenges. He/She manages the senior learning programmes and activities at CDAC Centres and in the community to help seniors stay active and lead a fulfilling ageing journey. He/She also work closely with volunteers who contribute in it.

Job Responsibilities:

a) Case Management

• Assesses and recommends appropriate financial assistance and other forms of support to families and individuals.
• Supports and monitors families’ progress in improving their resources and ability to cope with their challenges.

b) Programme Management

• Manages the operation of the programme
• Organise activities and projects to engage and support beneficiaries
• Evaluate the activities and projects

c) Stakeholders Management

• Engages volunteers and partners in programme planning and implementation
• Manages volunteers systematically from recruitment, training to providing feedback and recognition.

Job Requirements:

• Minimum Degree, preferably in Social Sciences
• Has passion to work with low-income families, students and volunteers.
• Good interpersonal and communication skills, with a service-oriented attitude
• Strong organising skills with the ability to work in teams and independently
• Caring, responsible and resilient
• Proactive in learning
• Able to serve English and Mandarin-speaking clients
• Able to serve Dialect-speaking client will be preferred
• Willing to work on Saturday

1. Job Responsibilities

Provide assistance and plan programs for Community Service Department beneficiaries

• To attend to beneficiary applications’ and follow up including reviewing of submissions and requesting for additional documents
• To support in communicating with beneficiaries on the distribution arrangements and enquiries
• To assist and implement programs activities with other team members
• To collaborate with relevant agencies for beneficiary’s programs
• To plan and execute on logistic matters for monthly food ration distribution
• To manage data in the CRM system

Project & Events

• To source, negotiate and manage vendors
• To co-ordinate with relevant parties, and monitor the implementation of projects & events
• To carry out any other relevant tasks as required by Management

2. Requirements

• Min. “N” or “O” levels
• Preferably with Min. 1 year of relevant experience.
• Entry level welcome
• Outstanding verbal, written, and interpersonal communication skills.
• Pro-active, a good team player and able to work independently.
• Ability to multi-task and meet deadlines.
• Sensitive to clients’ needs.
• Strong attention to detail and has the ability to work efficiently, accurately, as well as to follow up on pending items in a timely manner.

3. Work Schedule

5 days work week

***Disclamer: Only shortlisted candidates will be contacted.

Job Role

• The Head of Home is responsible for the overall management of the Home’s operational needs and complying with the regulatory requirements.

Duties and Responsibilities

• Responsible for the overall supervision, control and discipline of staff
• Perform strategic planning for effective running of the Home within the Management’s policy and keeping abreast with current trends
• Ensures up-to-date records, documentations and administration
• Maintains the residents’ personal files and ensure their well-being
• Responsible for the management of the Home’s budget
• Furnish the Management regularly with progress reports, strategic plans and programme updates
• Close liaison with the law enforcement, healthcare providers, community centres, HDB, welfare homes, Management Committee and other related agencies.
• To support PERTAPIS Headquarters and inter-departmental initiatives by planning deployment for events and fundraising projects.

Requirements

• Minimum degree, preferably in social work or psychology, or equivalent
• Min. 3 years of relevant working experience
• Knowledge of basic IT (MS Word, Excel, Access and PowerPoint)
• Good interpersonal and communication skill (oral and written)
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

Location

PERTAPIS Senior Citizens Fellowship Home

Blk 222 Lorong 8 Toa Payoh, Singapore 310222

Work Schedule:

5 days work

**Disclaimer: Only shortlisted candidates will be notified.

1. Job Description:

• Responsible for the supervision, review and implement the organisation’s IT strategies and policies for all business processes in respect to the law, regulations, guidelines and IT standards including digitalisation of processes.
• Advise higher management on business operations relating to IT, risks and any other policy requirements
• Manage projects, including the design and deployment of new IT systems and services within the organisation
• Manage and supervise staff and identify opportunities for team training and skills advancement.
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations to improve the IT infrastructure.
• Analyse departmental needs, identify vulnerabilities, boost productivity, efficiency, and accuracy to inform business decisions
• Ensure network components work together seamlessly to meet business needs, using its full range of capabilities, and stay informed about new features and competitor solutions
• Review, update and implement IT policies, SOPs and processes
• Generate IT reports on a timely manner
• Propose and monitor the department budget and tap on governmental grants to innovate, upgrade or refurbish existing systems
• Source, monitor and manage vendors to ensure the best-possible services are being offered and value for money and business needs
• Train employees on software and hardware matters, troubleshoot issues and provide technical support as and when required
• Develop and execute business continuity plans and maintain data backups
• Analyse business requirements by partnering with key stakeholders across organization to develop solutions for IT needs.
• Carry out any other tasks assigned by the CEO and higher management

2. Candidate Requirements:

• Bachelor’s Degree in Information Technology or Computer Science
• 2 years of experience in IT management
• Management and leadership skills
• Knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, and systems performance monitoring
• Expertise in implementing, configuring, and testing IT solutions
• Strong creative and analytical thinking
• Ability to work under pressure, plan personal and team workload effectively, and delegate accordingly.

3. Work Schedule

5 days work week

Monday to Friday: 9am - 6pm

***Disclamer: Only shortlisted candidates will be contacted.

1. Job Role

• The Head of Case Management oversees a team of case workers responsible for resident care coordination. Develops and implements case management programs, including utilization review, intake or discharge planning, and manages the department as per the regulatory practices and policies.

2. Job Description

• Responsible for direction, coordination, management, review, implementation and evaluation of resident case management for the organisation in alignment with the organisation’s strategies and policies and procedures and directions of higher management
• Manage and supervise a team of case workers and identify opportunities for team training and skills advancement
• Manage the safe custody, discipline and needs of the residents in the Home.
• Maintain proper records of Admission and Discharge Register, Records of Residents’ Personal Effects and Disciplinary Meeting Records.
• Ensure all case management records, ECRM accounts, CANS and YLS assessments of residents are properly maintained and kept updated
• Draft and review the Standard Operations Procedure and Best Practices of the Home in accordance to the Standard of Care and policies of the organisation
• Prepare the Monthly Statistical Report
• Assist the Head of Home in the Review Committee and Advisory Board meetings, attend court reviews and family conference and answer queries or clarifications from relevant stakeholders
• Conduct regular assembly sessions with residents on feedback received from relevant stakeholders
• Liaise with Clinical Consultants, Psychologists, Psychiatrists for consultation sessions where required
• Manage and oversee the Individual Care Plan for all residents
• Responsible for the Clinical Intervention components in the Home (include counselling, therapy and care services).
• Work closely with Programme Department and relevant stakeholders to analyse the needs of the residents and to ensure the effective execution of the programme in accordance to the resident’s needs.
• Supervise Trauma Informed Positive Behaviour Interventions and Supports (TIP-BIS) and SDM-PFS implementation in the Home.
• Establish and carry out proper training programs for staff in respect of laws, regulations and policies
• Carry out any other tasks assigned by the Head of the Home, Deputy Head and higher management

3. Candidate Requirements

• Bachelor’s Degree in Counselling or Psychology
• 2 years of experience in case management of residents
• Has supervisory management skills and knowledge
• Excellent interpersonal, verbal, and written communication skills
• Ability to work with all age groups

4. Work schedule

5 days work week

5. Work location

The selected candidate will be allocated to EITHER of the locations as follows;

1. PERTAPIS Centre for Women & Girls (PCWG) - 42 Surin Ave, Singapore 535638

2. PERTAPIS Children's Home (PCH) - 993B Kovan Rd, Singapore 545676

*Disclaimer: Only shortlisted candidates will be contacted.

1. Job Description

• Develops, executes, and manages the Home’s moral education programmes.
• Conduct weekly classes.
• Handles outreach efforts with current stakeholders.
• Monitor and evaluate residents’ progress and submit monthly report to HQ.
• To support and work closely with the Head of department and Programme Coordinator.
• Possess good conduct and be a role model for the residents.

2. Candidate Requirements

• Diploma/Degree holder in Islamic Studies from recognized institution
• ARS Certified/PCICS graduate is welcomed.
• Multilingual in Malay and English
• Microsoft office proficiency
• Excellent communication and interpersonal skill
• Great work team player
• Positive self-motivated and able to commit to flexible working hours.

3. Work Schedule

5 days work week (Shift timing)

Mon to Fri : 9am - 6pm OR 1:30pm - 9:30pm (rotational)

4. Work Location

Selected applicant will be allocated to either of the following welfare homes.

- Halfway House : 50 Lor 34 Geylang, Singapore 398239 (Catered to Male residents)

- Children's Home : 993B Kovan Rd, Singapore 545676

- Centre for Women & Girls : 42 Surin Ave, Singapore 535638 (Catered to Female residents)

- Senior Citizens Fellowship Home : Blk 222 Lorong 8 Toa Payoh 8, #01-693 /707/711, Singapore 310222

**Disclaimer: Only shortlisted candidates will be notified.

Duties and Responsibilities

• Ensure that residents comply with the Centre’s Rules and Regulations.
• Setting up of Individual Care Plan for all residents
• Responsible for the Clinical Intervention components in the Centre (include counselling and caring services).
• Assist in ensuring safe custody of residents
• Work closely with other departments/government agencies/schools in relation to the welfare of residents
• Ensure that the security measures are adequate in the Centre.
• Assist Deputy Head of Home in submission of reports of all serious incidents and occurrences of unusual and serious nature pertaining to staff and residents to the Home’s Management Committee.
• Work in close liaison with law enforcement, welfare regulators and other related agencies.
• Interview and assess all residents upon admission and discharge.
• Prepare reports for submission timely and submit for vetting by the Deputy Head of Home.
• Ensure that all records, accounts, documents and correspondence are properly maintained, kept current and up-to-date.
• Facilitate applications and renewals of Medical Fee Exemption Cards for all residents
• Facilitate the application and disbursement of the School Pocket Money Fund for the residents.
• Facilitate group counselling, family sessions, one-to-one sessions and maintain case recordings.
• Facilitate home/school/employment visits and other significant tasks
• Work closely with the residents and their family for successful reintegration back to caregiver
• Responsible for the development of the Centre
• Provide support to the Operations of the centre
• Carry out any other tasks assigned by the Head of the Home, Licensee and Governing Board
• Responsible to lodge a Police report when necessary

Job Requirements

• Diploma / Degree
• Entry level
• Good care management and counselling skills
• Good interpersonal and communication skills
• Meticulous and a team player

Work Schedule

5 days work week

Location

PERTAPIS Centre for Women & Girls

42 Surin Ave, Singapore 535638

*Disclaimer: Only shortlisted candidates will be contacted.