Total 1,438 Customer Service job vacancies in tanjong pagarr central singapore

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

This role handles frontline operation role at the workshop

Responsibilities

• Managing all frontline operation in an efficient manner.

• To meet Customer requirements and Principal standard.

• To achieve KPIs target set for all Upselling Programs

• Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.

• Coordinate service operation matters with other franchises (Ad hoc basis).

• Manage WIP invoicing.

• Achieving quality service & maintaining good customer relations

• Attend to all complaint/feedback related to customer issue.

• Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets

• Assist in rolling out new program to up-sell new product within the centre

• Assist in overseeing of on-time delivery of repair vehicle

• Participate in Ad-hoc Project.

Requirements

• Diploma / Degree in Automotive / Mechanical Engineering

• At least 3 years of working experience

• Good communication and interpersonal skills

• Able to work independently and is a strong team player

• Valid Class 3 driving licence

About Grasshopper

Grasshopper is a prominent technology provider headquartered in Singapore. We uphold core values of honesty, integrity, and teamwork, guiding our future success. Our cutting-edge, in-house technology places us at the forefront of electronic trading advancements.

As a key member of the Production Support Team, you'll:

• Provide operational support for both the trading and tech teams
• Investigate infrastructure/application issues on a live production system
• Monitor applications and infrastructure alerts, reacting quickly
• Ability to troubleshoot and escalate application issues
• Build/deploy tools to improve our automation and monitor stack
• Take ownership and respond to open support tickets
• Prepare/update new or current technical documentation and troubleshooting guides
• Respond to queries and issues raised by users

We'd love for you to have:

• 1 to 3 years of strong experience with Linux (Bash)
• Python/Shell scripting
• Experience dealing with a global infrastructure setup with over 200 servers
• Experience developing automation scripts to improve procedures
• Self driven and motivated with a thirst for learning

It will be highly useful if you have prior experience in the following technologies:

• Knowledge of configuration management tools like Puppet/Ansible
• Familiar with monitoring tools like Nagios/Icinga
• Knowledge of database, influxDB, mysql
• Good knowledge of CentOS/RHEL/Fedora
• Good knowledge of Networking
• Good knowledge of CI tools like Jenkins, Gitlab CI, Terraform.
• Familiar with public cloud providers like Google cloud, AWS
• Familiar with confluence, JIRA
• Knowledge of exchange trading protocol ITCH/OUCH/FIX
• Good knowledge of exchange connectivity and onboarding process
• Hands-on experience on setting up workstation with multiple screens
• Active Directory knowledge would be a plus

What we offer:

• 21 days annual leave
• An opportunity to learn from experienced professionals, fostering mentorship opportunities and personal growth
• Comprehensive Insurance Package with extended coverage for dependents
• Well stocked pantry
• Annual Dental & Wellness budget
• Gym membership
• Employee bonus referrals

What you can expect working at Grasshopper:

At Grasshopper, you will be working in a diverse and dynamic environment. With more than 16 nationalities working in an open office, communication is essential to performance. We give employees a high level of autonomy and encourage them to get creative, take risks, make mistakes and learn from them. The sprint is on!

Grasshopper is an equal opportunity employee.

Mon to Fri 8.30am - 6pm

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

Call Center Officer (Monday - Sunday)

Working Schedule: (4 weekday 1 weekend) 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

Salary: up to SGD 2700 per month

Job Description:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

R1879771

Revup Proservices Pte Ltd

EA.24C2366

RESPONSIBILITIES

Front Desk Management

• Cover the front desk. Ensuring there is consistent coverage during business hours. Be the on-site point of contact.
• Greet clients and guests. Manage entry access of clients, visitors or guests. Conduct centre tours.
• Respond to products and offerings, service-related queries or requests from clients, visitors or guests.
• Building relationships with clients and guests.
• Ensure all the documents and google drives are up to date.
• Keep the front desk clean and organized.
• Notify clients of any food deliveries and couriers.
• Answer any questions from clients and guests related to the building including way-finding, policies and procedures, community etiquette.

Operations and Management

• Conduct morning walkthroughs to address any issues, escalating any recurring issues to your manager and/or relevant cross-functional teams.
• Liaise with in-building, third party cleaning companies to ensure space is kept up to standards.
• Track, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed.
• Receive, process, sort, and organize all mails.
• Keep all the mails and documents organized
• Return to Sender for unidentified mails and former clients mail after 60 days of no-pick up.
• Know and explain Penguins policies and procedures to all the clients and communicate, inform, and update clients on any building issues.
• Provide support for all the clients and guests on the meeting room booking.
• Administrative work required for seamless centre operation (e.g., courier matters, pantry inventory ordering, performing payment charges, liaising with finance team on creating invoices, updating centre and client records/transactions)

Clients Engagement & Retention

• Complete scheduled conversations with clients to help them maximize the value of their membership while checking in on all clients regularly to understand their ongoing experience.
• Anticipate client and guest needs before they arise using relevant information collected about clients to enhance and personalize their experience.
• Follow up in person with all clients who’ve given a negative feedback/response and ensure necessary steps have been taken to resolve client’s concern.
• Review all clients’ feedback to understand areas of improvement and implement proactive changes, keeping client experience top of mind.

Check-In & Check-Out

• Conduct pre-check-in meetings/calls with all new clients to ensure a smooth check-in.
• Inform and liaise with the building MCST on the necessary to ensure smooth access to the building on check-in & check-out day.
• Complete the New Client Orientation Tour for all new clients on check-in day.
• Conduct check-out meetings to understand the departing clients’ overall experience.
• Collect keys/key cards upon check-out and handling necessary reinstatement works after check-out.

JOB REQUIREMENTS

• Good spoken English and Mandarin (required to communicate to Mandarin speaking clients)
• Proficient in MS Office
• Customer service and/or sales & marketing experience a plus.
• Must have strong verbal and written communication skills.
• Team player with ability to work independently. Multitasking skills.
• Friendly, cheerful and energetic

Responsibilities:

• Provide support for customer applications (on-premises and Cloud / SaaS based) directly and via triage to 3rd party support vendors where appropriate.
• Provide support for customer reporting solutions created using SQL, Crystal Reports, Excel and Power BI
• Write functional and technical documentation for applications and reporting solutions.
• Engage in Database Administration/Maintenance tasks on SQL Server and Azure SQL
• Respond to business user requests for change in application functional capabilities and engage with technical leadership on business demand for feature development.
• Participate in Projects involving application or data components as a SME.
• Provide high-quality support for the business-critical application(s) or data system.
• Develop and maintain an in-depth detailed knowledge of the applications you manage, including data structures, scheduled jobs, reports, and interfaces to other applications.
• Maintain know-how documentation of all the support tasks with resolution.
• Develop programmes and processes for internally developed IT systems to deliver efficient business processes.

Requirements:

• Experience in supporting and developing solutions for the Office 365 Platform including SharePoint Online, Power Automate (Flow), Power Apps, Forms Bookings etc. Operational support experience of SQL servers and knowledge of SQL Query.
• Experience supporting SaaS applications and web-based services. (websites, web applications)
• Demonstrate a good understanding of data / information architecture, Microsoft data lake, data pipelines and API integration.
• Application Knowledge of the following systems would be beneficial (Zendesk, Freshworks products (Freshdesk, Freshchat, Freshmarketer), Momentus EBMS Event Booking Management System, Online Bookings System, POS - TigerNix)
• Experience with PowerShell or other scripting tools ( vbscript / python)

• Location : Tuas West
• Experience in Chiller
• AWS & VB provided

Key Responsibilities:

• Schedule and track chiller maintenance activities.
• Ensure adherence to maintenance checklists and schedules.
• Test, commission, and fine-tune new chillers independently.
• Oversee on-site project execution, including FAT and SAT, for optimal chiller performance.
• Interpret technical documents, as-built drawings, and schematics.
• Analyze operating data and address repair issues as needed.
• Manage chiller overhauls and supervise subcontractors for quality assurance.
• Prepare detailed service reports for each assignment.
• Address customer service issues promptly and recommend preventive measures.
• Conduct risk assessments and ensure safety during service and repairs.
• Perform additional tasks as required by the Department Manager.

Requirements

• Minimum ITE Certificate with Merit in Engineering or Diploma in Mechanical Engineering.
• At least 3 years of relevant experience with chiller systems.
• Proficient in guiding and troubleshooting HVAC faults, particularly with modular screw chillers, centrifugal chillers, and absorption chillers
• Willingness to undertake short-term overseas assignments

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.
We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Tiang Wan Ying

EA Personnel Reg. No.: R1767473

Mon - Fri 8:30 a.m. - 5.30 p.m.

Sat 8:30 a.m. - 12:30 p.m

( Alternate Saturday )

Key Responsibilities:

- Greet customers in a friendly and professional manner as they arrive at the service center.

- Assist customers with scheduling service appointments and provide them with accurate information regarding service options and pricing.

- Coordinate with service advisors and technicians to ensure timely completion of customer vehicles.

- Escort customers to the waiting area and provide them with updates on the status of their vehicles as needed.

- Assist with vehicle check-in and check-out procedures, including documenting vehicle condition and obtaining customer signatures.

- Manage incoming phone calls and respond to customer inquiries in a courteous and knowledgeable manner.

- Maintain cleanliness and organization of the service reception area and customer waiting lounge.

- Assist with administrative tasks, such as filing service records, preparing invoices, and processing payments.

- Collaborate with other team members to support overall departmental goals and objectives.

Founded by the Monetary Authority of Singapore in 2021, at Elevandi, we connect the world for impactful FinTech innovation. Elevandi’s initiatives have convened over 420,000 people through global dialogues, closed-door roundtables, investor programmes, educational initiatives, and research. The Singapore FinTech Festival is our flagship programme, other platforms include the Point Zero Forum, Elevandi Insights, Japan FinTech Festival, Global Financial Infrastructure Forum, Inclusive FinTech Forum, 3i Africa, Capital Meets Policy Dialogue and The Founders Peak with many more coming soon. As conveners of the global policy, finance and tech community, we are instrumental in fostering collaboration, education, and value creation at the industry and national levels.

We are looking for a motivated, organised individual to join the Customer Success team and be an important part of Elevandi’s commercial process.

As the Assistant Customer Success Manager at Elevandi, you will be responsible for driving commercial opportunities in the regional markets and closing them along with the Head of Customer Success. For established Elevandi products such as the Singapore FinTech Festival, Japan FinTech Festival and Point Zero Forum, you will be looked upon to expand the relationships with existing customers and warm prospects.

Key Responsibilities:

• Expand upon relationships with existing Elevandi customers along with the Head of Customer Success to ensure year on year product rebooking.
• Work closely with the Customer Success team and other departments to ensure a successful Customer Experience
• Source for new businesses through their first Elevandi cycle to ensure a positive experience and provide resolution advice where necessary, working with other business functions (e.g. Marketing, Operations)
• Effectively and professionally manage outgoing calls and meetings, both by phone and face-to-face, that uncover customer needs.
• Supporting all activation and fulfilment of sponsorship entitlements across all channels/products
• Coordinating the work flows, implementation, timelines and status reporting on the sponsors
• Assist to generate post event reports for sponsors
• Be an active member of Team Elevandi by sharing customer learnings.
• Develop internal relationships to exceed customer expectations and provide support to the team.

Qualifications:

• Bachelor’s degree or equivalent in marketing, business, or related field
• 1-3 years’ experience working in Sales, Business Development or Commercial roles. Fresh Graduates are welcome to apply.
• Self-starter, forward-thinking, and resourceful
• Great attention to detail, able to connect the commercial propositions of a business in a dynamic and fast-paced environment
• Experience in CRM systems such as Hubspot, Salesforce would be an advantage
• Good command of written and spoken English in a business context.
• As we will be expanding our customer base into China, Japan and Germany, proficiency in these languages would ensure effective communication with our customers.
• Experience in FinTech industry would be an advantage

Apply now

Share your profile and contact details and if there’s a fit we will be in touch. As we receive a lot of interest it’s not always possible to reply to everyone. If you don’t hear from us within 30 days we wish you all the best in your search.

Mon to Fri - 8am to 5.30pm

Job Description

Attend to customer enquiries and complaints, including on-site calls

Recommend preventive measures and provide prompt and effective resolution to technical problems

Assuage dissatisfied customers with prompt resolutions for any product or service issues

Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors

Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses

Update Service information system and follow up with all necessary paperwork diligently, timely and accurately for smooth operation of the department.

Job Requirements.

Diploma/Degree in Mechanical Engineering

Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems

Resourceful with good analytical and interpersonal skills

Strong communication skills

Good team player with ability to lead and multi-task

Possess Class 3 driving license will be an added advantage

Location: Island wide

Responsibilities

• Assit with customer enquires and sales of product
• Assisting in top up, refunds or claims
• Assist with dispatch duties to the different location when required

Requirements:

• Customer service mindset
• Comfortable with handling of cash

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

R1879771

Revup Proservices Pte Ltd

EA.24C2366

No experience is welcome to try, training will be provided.

Working time: 8.45am to 5.45pm

Job Description

• Indoor sales support
• Handle customer enquiry & suggesting solution based on customer’s requirement
• To build and maintain good rapport/relationship with existing customers
• Filter potential customer
• Understand AC/BL/ST/ACT product knowledge
• Provide Technical seminar for local & overseas customers
• Handle customer’s technical enquiries, field service & setup support
• Understand AZ network product together with PLC (if possible)
• Provide network setup support to customers

Requirements

• Proficient in Microsoft Word, Excel, PowerPoint
• Good communication skill, warm hospitality, work attitude
• Able to accept new challenges
• Willing to learn new technical contents
• Good negotiation skill
• Able to work independently

Education requirements

• Degree or Diploma in Electronic Electrical Engineering (EEE) or any related Engineering course of study
• Simple trouble shooting skills

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected]or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lee Jia Chian (Jayleen)
EA Personnel Reg No: R24124361

• Work in shipyard (West area)
• Monday-Friday, 9-6pm

Responsibilities

• Involve in all stages of projects and not limited to concept, schematic design, detail design, documentation to constructions.
• Able to plan, direct and executive Project Activities.
• Handles overall planning & implementation of projects to ensure timely delivery.
• Participates in production, service, installation, FAT, SAT, HAT, Field construction, Plant commissioning, Sea Trials and Inspection of supplied products.
• Review vendor’s documents and to coordinate works between vendors and different discipline engineers within the organization.
• Requisition equipment and materials.
• Perform technical evaluation of installation control and design interface documents of equipment to ensure successful implementation of designs.
• May act as Technical Consultant in specific areas of expertise.
• Able to work independently, take initiatives and willing to work overtime and on weekends.
• Conducts OJT In House Training for Technicians and authorize dealers.
• Ability to maintain goof project documentation and is familiar with ISO documentation requirements such as Job Safety Analysis, Work Method Statement and Permit to Work Application requirements and procedures.
• Test & verify deliveries in accordance with plans and procedures.
• Perform other ad-hoc duties as assigned by Managers.

Job Description:

• Provides administrative support for Ferrous Raw Material department manager and executive.
• In charge of the full spectrum of shipping documentation, invoicing, packing list, L/C negotiation, certificate of origin, bill of lading & etc.
• Processing of customer/supplier orders, monitoring, tracking of orders & outstanding shipments.
• Managing of inventory, updating of sales & purchase data in the order system.

Requirements:

• Diploma & above
• Experience: 3-5 years in a trading company or shipping company.
• Has initiative and be observant, good attitude and willing to learn.
• Knowledge in letter of credit is preferred.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lee Jia Chian (Jayleen)
EA Personnel Reg No: R24124361

Founded by the Monetary Authority of Singapore in 2021, at Elevandi, we connect the world for impactful FinTech innovation. Elevandi’s initiatives have convened over 420,000 people through global dialogues, closed-door roundtables, investor programmes, educational initiatives, and research. The Singapore FinTech Festival is our flagship programme, other platforms include the Point Zero Forum, Elevandi Insights, Japan FinTech Festival, Global Financial Infrastructure Forum, Inclusive FinTech Forum, 3i Africa, Capital Meets Policy Dialogue and The Founders Peak with many more coming soon. As conveners of the global policy, finance and tech community, we are instrumental in fostering collaboration, education, and value creation at the industry and national levels.

We are looking for a motivated, organised individual to join the Customer Success team and be an important part of Elevandi’s commercial process.

We are looking for a self-motivated and energetic individual with at least three years’ experience and proven success in a revenue generating role. This is a global, front-facing role where you will engage C-level executives, founders and senior leaders from the banking, financial and technology sector.

As a Customer Success Manager, you should have excellent oral, written, communication skills as well as strong presentation abilities in the business context.

Key Responsibilities:

• Pitching and closing of commercial sponsorships accounts across Elevandi’s suite of products and corporate membership to senior leaders in the industry.
• Identification and development of business development strategies to exceed the organisation’s commercial targets.
• Successfully achieve specified personal revenue and team targets through closing of commercial sponsorships across Elevandi’s suite of products and corporate membership.
• Maintain strong sales pipeline in Hubspot (CRM system) through effective relationship building, call management and lead generation.
• Effectively and professionally manage outgoing calls and meetings, both by phone and face-to-face, through consultative sales techniques that uncover customer needs.
• Be knowledgeable about market, customers, competitors and products in order to pitch the Elevandi products effectively – Through attending industry events, research and conversations with the industry.
• Collaborate and work closely with the Content and Products teams in order to build strong product propositions.
• Collaborate and work closely with the marketing team to develop targeted campaigns which could drive business development opportunities.
• Be an active member of Team Elevandi by sharing commercial learnings.
• Develop internal relationships to exceed customer expectations and provide support to the team.

Qualifications:

• Bachelor’s degree or equivalent in marketing, business, or related field
• 3-5 years’ experience, with proven success in revenue generating activities such as a sales, business development or commercial role.
• Self-starter, forward-thinking, and resourceful
• Great attention to detail, able to connect the commercial propositions of a business in a dynamic and fast-paced environment.
• Excellent communication and presentation skills with experience presenting strategic propositions to C-level executives and founders.
• Experience in CRM systems such as Hubspot, Salesforce.
• Experience using Sales tools such as Lusha would be an advantage
• As we will be expanding our customer base into China, Japan and Germany, proficiency in these languages would ensure effective communication with our customers.
• Strong interest and/or experience in financial services/FinTech/technology industry

Apply now

Share your profile and contact details and if there’s a fit we will be in touch. As we receive a lot of interest it’s not always possible to reply to everyone. If you don’t hear from us within 30 days we wish you all the best in your search.

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Job description:

• Be the point of contact for service desk.
• Provide 1st and 2nd level support to troubleshoot IT issues.
• Provide assistance & support to IT Projects.
• Assist in the daily running of data center and server management.
• Assist in procurement, document control, asset tracking & administration.

Requirements:

• 2 - 5 years of IT Technical, end-user support working experience.
• Experience in creating user’s account and mailboxes on AD and Exchange.
• Good knowledge on antivirus management e.g. Windows Defender, Symantec, McAfee.
• Good knowledge on repair PCs and notebooks such as O/S and Office Application troubleshooting.
• Good knowledge in diagnostic of hardware issues on PCs and notebooks.
• Knowledge in vendor management such like negotiation of pricing, vendor quotation, etc.
• Able to work independently as well as in a group.
• Good organization, communication and interpersonal skills.

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Mon to Fri 8.30am - 6pm

Job Scope

- Attend to customers’ inquiry

- Prepare and process Air Export booking request

- Arrange for collection of cargo at customers’ premise

- Provide booking confirmation and flight details to customers

- Mange customers’ expectations and complaints

- Correspond with overseas offices on shipment status and inquiries

- Verify invoices from vendor

- Prepare customers’ report

Requirement

- Must be familiar with Microsoft Word and Excel

- Must be able to work independently

- Must be able to converse in English for handling English speaking clients through email and phone

- Must possess a sense of urgency and responsibility in work

- Outgoing personality

- Willing to learn with good attitude

- Prior work experience in this industry is not required, but will be at advantage

- Training will be provided

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

Mon - Fri 8:30 a.m. - 5.30 p.m.

Sat 8:30 a.m. - 12:30 p.m

( Alternate Saturday )

Job responsibilities

• To be responsible for the preparation of report required by principal and internal stakeholders

• Be responsible on minutes taking and timely submission.

• To coordinate with internal stakeholders on related matters (e.g. Finance, Human Resource Department, etc.)

• To be in-charge of ensuring documents are being submitted timely with compliance to principal and company guidelines.

• Taking ownership of tracking Work in Progress status, follow up and update status to HOD.

• Preparation of the WIP summary for monthly meeting.

• To be familiar with warranty processes and ensure company adhere to warranty policies and guidelines,

• Ensure all repair orders and invoices are kept in order.

• Any other duties or tasks that are assign by Service Manager whenever needed.

Job requirements

• GCE ‘O’ Level or GCE ‘A’ Level/ Diploma

• 3 years’ experience in relevant industry

• Self-motivated and able to work independently.

• Quality orientation

Working hours: Mon to Fri, 9am to 6pm

This position only required to start from Mid-Sept onwards

Job Responsibilities:

1. Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as overseas productions and logistics, to ensure timely order fulfilment.

2. Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.

3. Support filling sales related reports & date base and customer analytics.

4. Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide basic information about products, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant sales staff and departments.

5. Occasionally join sales staff for meeting with prospective customers.

6. Provide administrative support to the sales team, including scheduling meetings, customizing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.

7. Organize timely follow up with customers on previously quoted projects and their status and report back to sales staff and/ or management.

8. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.

9. Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills:

1. Excellent organizational and time management skills.

2. Strong attention to detail and accuracy.

3. Effective communication and interpersonal skills.

4. Proficiency in MS Office Suite, particularly Excel and PowerPoint.

5. Ability to work independently and collaboratively in a team.

6. Strong problem-solving and decision-making abilities.

7. Ability to prioritize tasks and work under pressure.

Required Qualifications:

1. Diploma or equivalent; a degree in business administration, sales or logistics or a related field is preferred.

2. Prior experience in a sales support or administrative role will be an added advantage.

3. Excellent written and verbal communication skills.

4. Strong numerical and analytical skills.

5. Ability to adapt to changing priorities and work in a fast-paced environment.

6. Professional and friendly demeanour.

Job Scope:

· Answer customer queries by phone and email with focus on first contact resolution

· Provide accurate and complete information to customers by following the right processes

Job Requirement:

· Minimum Diploma holder with at least 1 years’ experience working in a call centre, handling inbound calls and emails

· Previous experience with the airline, hotel or loyalty / rewards industry is good to have

· Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment

· Self-motivated and be able to work unsupervised

· Positive attitude and can-do mindset

· Good in communication and interpersonal skills

Additional Information:

· Salary – Up To S$3.5K per month

· Contract duration: 28 October to 31 December 2024

· Working days and hours: Mon – Fri, 5am to 2pm, 8am to 5pm (S$30 transport allow for shift starts at 5am)

· Location: Jln Besar, Bendemeer MRT

Responsibilities:

• Responsible for the care, supervision and management of a class of infants/toddlers (2 - 18 months) in accord with the goals and curriculum plan of the education centre.
• Plan, supervise and implement the programme for the class in accordance with centres policies and framework.
• Carrying out routine care duties.
• Create an open, friendly, and cooperative atmosphere in which children and parents feel comfortable and secure.
• Responsible for the safety and hygiene of the children.
• Provide experiences that promote individual expression through conversation, play, and creative interaction.
• Complete progress reports and prepare a developmental portfolio for each child.
• Ensure that parents receive adequate information about their childs progress at the centre.
• Assist the child in coping with anxiety during the transition phase (separation from parents when placed into infant care school)

Requirements:

• Certifications in Early Childhood Care & Education
• Possess Fundamentals or Certificate in Preschool teaching
• Experience in toddler care will be an advantage
• Passionate in nurturing infants and toddlers

Salary: Up to $4,000+ variable bonus

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Business Support Manager – Private Wealth and Institutional Business

Responsibilities

• Responsible for supporting the team function from multiple levels, covering client onboarding, client service, and team operation.
• To qualify inbounding leads from multiple channels with a set of discovery questions including lead qualification, so to better allocate best sales resources. It can involve simple platform and product introduction when needed.
• To support sales directors on onboarding corporate structure clients, through document internal alignment with internal stakeholders for needed documents and proofs and additionally document certification.
• To service financial institutions and channels on any incoming inquiries, related to middle and back-office issues, such as account related issues, rebates, reporting, ect…To act as contact point for internal resources.
• To assist team-lead on team operation, covering procedure creation, refining and execution, data collection and consolidation both for clients and team member performances.
• Develop standard sales process, including sales behavior, compliance requirements, customer service landing process, etc., to improve the efficiency of business development and internal cooperation efficiency.
• To review and assess processes to provide feedback to further improve work performance and services, both within the team and cross-teams.
• To support marketing manager for any marketing events and activities.
• To support business solution analyst for product launching for private wealth and institutional business in moomoo SG.
• Work closely with all relevant internal departments in the organization and handle ad hoc projects whenever necessary.

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Please note that only short-listed candidates will be contacted.

Requirements

·       Degree holder in any discipline, preferably in finance or accounting related area.

·       At least 3 to 5 years of working experience in the financial service industry and at a business support function.

·       A service-oriented mindset, a team player with good interpersonal and communication skills.

·       Strong analytical and problem-solving skills, with a keen attention to detail.

·       Independent, responsible, willing to accept challenges and can get the job done with little guidance.

·       Good command of both English and Mandarin, both written and spoken.

·       Having passed CMFAS 1A, 6A and 6, or being exempted is preferred.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!