Total 47,178 Customer Service job vacancies

Responsibilities:

• To work closely and support the Sales Managers in a team approach to serve the Customers and respond to Customers enquires.
• Analyze, evaluate, review and check tender documents and requirements before submission.
• Prepare Quotations, Estimation, Bill of Quantity (BOQ), Material Takeoff (MTO), Cost Planning, Tender Documents, Submission, etc.
• Liaise with the Customers / Consultants / Contractors to provide technical assistance, coordination and negotiation with the Suppliers / Vendors / Subcontractors.
• Monitor and follow-up closely on the status of project tender, quotation and proposals.
• To maintain excellent business relationship with Customers and all stake holders.
• All other sales related tasks as assigned.

Requirements:

• At least a Diploma in any discipline. Fresh graduates welcome to apply
• Familiar with ACMV / HVAC System; especially BMS and good knowledge in the specifications, drawings and requirements
• Good understanding in local construction projects
• Good communication, interpersonal and customer service skills
• Preferably can join immediately or within short notice

1. Job Description:

• Responsible for the supervision, review and implement the company’s strategies and policies for all business processes in respect to the law, regulations, guidelines and compliance standards
• Advise higher management on business operations relating to compliance, policies, audits, risks and any other relevant matters
• Manage and supervise staff and identify opportunities for team training and skills advancement.
• Analyse internal business systems to ensure compliance with industry regulations and ethical standards
• Design control systems to address cases of violation of internal business policies
• Develop and document risk management strategies on potential compliance risks
• Conduct documented investigations for non-compliance and provide recommendations to rectify as per the regulatory standards
• Conduct compliance reviews and periodical checks within the organisation and all centres to ensure regulatory requirements are in accordance to the organisation policies and procedures
• Generate compliance reports and manage risk dashboard on a timely manner
• Liaise with departmental heads to ensure that all business operations are in line with business policies
• Establish and carry out proper training programs for staff awareness of laws, regulations and policies
• Prepare and monitor departmental budget and tap on any available governmental grants
• Conduct timely actions to ensure compliance and carry out reviews and investigations to find gaps in the current compliance strategies and rectify them as per the regulatory and organisational requirements
• Carry out any other tasks assigned by the CEO and higher management

2. Candidate Requirements:

• Bachelor’s Degree in Compliance, Law or relevant field
• 3 years of prior experience working as a compliance manager or in a similar position
• Management and leadership skills
• Proficiency in industry trends, laws, and regulations
• Outstanding analytical skills and problem-solving abilities
• Experience in risk management and auditing
• Exposure to curating, executing and monitoring compliance systems

3. Work Schedule

5 days work week

Monday to Friday: 9am - 6pm

***Disclaimer: Only shortlisted will be contacted.

MLION CORPORATION is a Foundation Solution company that focuses on Port and Waterfront Developments, Civil Excavation and Power Generation related infrastructure in the Asian region.

Being a market leader in our industry, we provide customised solutions to our core products such as sheet piles, steel pipes, tie rods, long and flat steel products, and crane rails. We further value add to the supply chain by providing downstream services such as warehousing, storage, and logistics to access local markets.

Moving with the highly digitalised world, MLION is excited to launch our GoListid marketplace platform. GoListid is the next generation B2B platform which provides pre own steel material for the construction market. Our vision is to provide steel a second lease of life and to promote sustainable use of steel material. GoListid provides sellers with a wide network of targeted domestic and international Buyers while listing their material with trust, transparency and services to facilitate the transaction.

We are looking at having enthusiastic candidates to join our robust team as we develop new businesses that will help to create connectivity and accessibility. We believe that having fresh inputs will be paramount to the success of our platform launch.

Roles & Responsibilities

● Be part of our customer service executives interacting with our customers for the deal-making process (facilitating negotiations for buying or selling steel material);

● Work closely with cross-functional teams to ensure pleasant customer experience (e.g. operations, logistics, finance, etc.)

● Address any queries from our customers via the chat system.

● Escalate any key issues raised by customers during the deal-making process.

● Contribute towards customer service readiness when preparing to launch in new countries.

● Achieve key performance metrics (e.g. response time, customer satisfaction, etc.)

● To handle cold calling to find new customers and new leads

● To be able to visit the yard and site when needed

● Perform any other duties as assigned

Requirements

● Min. GCE ‘O’ levels

● 1 - 2 years of experience in customer service for a commercially launched product.

● High levels of ownership and ability to communicate clearly and effectively with customers.

● Problem-solving skills to ensure customers have the best experience during the deal-making process.

● Experienced in at least one of the following areas: customer service software, marketplace platform, dealmaking is a plus.

Job Description:

• Responsible for serving food and beverage to guests.
• Check crockery and glassware to ensure that they are clean at all times.
• Greet guests courteously with a friendly smile.
• Set up table, clean the chairs and place them properly at the table.
• To perform other duties as assigned.

Job Requirements:

• Enjoy working in F&B.
• Service-oriented personality.
• Independent.
• Able to commit 10 hours / day and stand long hours.
• Require to work weekends and public holidays.

Additional Job Information:

• Sign-On Bonus Up to $1,500!!!

This role reports to the Finance Director in order to accomplish all accounting tasks in a timely and accurate manner.

· Manage full set of accounts, financial statements, monthly reports, service delivery orders and online payment

· Monitor and maintain daily accounting transactions including Accounts Receivables (AR) / Accounts Payables (AP)

· Ensure timely billing to stakeholders and compliance with AR & AP procedures by generating and raising invoices, debit, and credit notes

· Update AR and AP transactions using AutoCount Accounting

· Generate SOA for outstanding invoices

· Prepare cashflow forecast and audit schedules

· Assist in any ad-hoc assignments from Finance Department and Management

· Possess strong organisational and communication skills to work with other departments as well as with customers and vendors

· Other ad-hoc duties as assigned

· Min 4 years’ experience in accounts management or Diploma in Accountancy

Job Description

• Industry/ Organization Type: Manufacturing/Semiconductor Technology
• Position Title: Customer Service Engineer
• Working Location: Kallang
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $5,000 + VB
• Duration: Permanent

Key Responsibilities

• Pre and post-technical support to customer on vision.
• Provide technical support to customer.
• Provide on-site service.
• Evaluate and qualify new products.

APPLY NOW!!!

• Diploma or Degree in Electrical / Optics Engineering with at least 3 years of experience in machine vision application.
• Able to travel locally and overseas on short notice.
• AOI experience is welcome.
• Good understanding of camera / lens / optical.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65778 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

KEY ROLES AND RESPONSIBILITIES:

The candidate will be responsible for designing and implementing instrumentation and data acquisition solutions and systems to be deployed on site, ensuring that the solutions are reliable and scalable. The candidate will also be responsible for developing and maintaining documentation for solutions, including design specifications and test plans. The successful candidate will be expected to have strong problem-solving skills and be able to troubleshoot and debug complex issues.

QUALIFICATIONS & EXPERIENCE

· Bachelor degree / Diploma in Engineering, Computer Science or any other related field

· Hands-on implementation experience in instrumentation and data acquisition

· Experience in the domain area / technology / programming languages and Communication/Data protocols

· Experience in code management and deployment

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Responsibilities:

• Diagnosing issues on the service site and subsequently repairing or replacing defective parts.
• Commissioning and decommissioning our equipment.
• Studying plans, drawings, specifications, and work orders to ascertain work requirements and the sequence of repairs and/or installations.
• Ensuring that deadlines are met for service, repair, and overhaul work.
• Providing technical support for service calls.

Requirements:

• Minimum NITEC in Mechatronic/Electrical or Electronics Engineering or it's equivalent
• At least one year of related field service experience
• Understanding of relevant electrical codes, standards, and regulations.
• Proficiency in installing, repairing, and maintaining various types of electrical system equipment and components.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities

• Responsible for the coordination of care of residents under the care of the General Practitioners (GPs) and Nurse Practitioner (NP).
• Support GPs on primary care initiatives and/or Primary Care Network (PCN) related matters.
• Data entry into database including tracking and coordination to ensure that patients follow the care plan for preventive and chronic diseases as laid out by the GPs and NP.
• Participate in committees or projects to improve care processes related to preventive care or chronic disease management.
• Promote health screening and wellness to the patients through care planning and coordination of care in the community.
• Provide health coaching to PCN patients and work closely with PCN GPs to improve clinical outcome.
• Coordinate social and community referrals eg. Active ageing centre AACs, IRMS services, etc.
• Provide support in quality improvement projects.
• Perform any other administrative duties as assigned by supervisors.

Interested candidate, kindly send a copy of your resume to: [email protected]

EA Personnel: Adeline Lim Xin Ying

C.E.I : R23112000

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Duties and Responsibilities

• Provide first level end user support including troubleshooting, escalation of issues to vendors for quick resolution, applying upgrade/patches to computer systems installation and upgrade of computer application software, regular IT reviews, etc.
• Monitor and respond quickly and effectively to requests received directly from users.
• Provide a timely support to users with desktop related issues (both hardware and software).
• Install, configure, administer & maintain IT equipment (desktops, laptops, printers and network peripherals).
• Perform basic network LAN switching troubleshooting.
• Provide proper escalation for unresolvable issues to Senior IT Executive.
• Updating of documentation of systems and manual standard operating procedures.
• Ensure compliance with IT security standards, policies and procedures.
• Any other duties as assigned.

Job Requirements

• Minimum 2 years of relevant working experience
• Fresh graduates with relevant studies and certifications are encouraged to apply.
• Foundation knowledge in managing Window Servers.
• Profound experience in network management and help desk support.
• Good practical experience of managing IT systems and applications, troubleshooting and mitigating issues.
• Foundation knowledge of TCP/IP protocols and LAN/WAN configuration.
• Strong communication and interpersonal skills.
• Strong organizational and coordination abilities with close attention to detail
• Additional certification (ITIL v3/4, CompTIA Network+٫ CompTIA Security+ etc.) will be an advantage.

**Disclaimer:

Only shortlisted candidates will be notified.

• Accurately capture service related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion.
• Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions and decide on actions to resolve product issues.
• Responsible for end to end pump servicing from installation, commissioning to after sales services.
• Provide onsite advise to customers on technical issues.
• Project, perform and deliver under pressure with tight deadlines when necessary.
• Responsible for performing Installation and commissioning activities.
• Appraise, troubleshoot, repair of vacuum pumps.
• Setting up workshop for repair of vacuum pumps.
• Provide front line support for key field service activities in line with customers’ requirements. Examples being basic fault finding, rectification and planned maintenance activities.

Job Requirements:

• 'O' level/ ITE/ Diploma with 1-2 years of hands-on experience in servicing major brand of Industrial and Semicon vacuum pump (wet and dry pump).
• Experience in Edwards, Leybold, Busch, Pfeiffer, Adixen, Ulvac pump will be an addvantage.
• Proficient /able to interpret technical drawings and documents.
• 5 day work week.
• Attractive Benefits.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

• Work closely with overseas agent/partner and customer for scheduling of shipment.
• Check on vessel sailing schedule, source for quotations, negotiate rates with carrier and co-loader, and confirm booking with carrier.
• Follow up and update customer on all shipment details, schedule and status.
• Request loading plan from freight forwarder at least 2 working days before vessel expected time of arrival and share loading plan with customer; and coordinate on all loading issues.
• Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy.
• Respond to customer enquiries and provide quotations to customers promptly.
• Ensure timely and accurate processing of orders and issue billings accordingly.
• Ensure procedures for processing of orders with specific restrictions and that require price approval are strictly adhered to.
• Analyse data pertaining to customer feedback and complaints to identify key focus areas; and propose and executive action plans to enhance quality of service, improve process efficiency and service standard so that optimal results are achieved.
• Perform scheduled service call to customers semi annually to gather customer feedback and strengthen relations.
• Prepare and handle full set of shipping documents including but not limited to submission of dangerous goods form to carrier if necessary, transhipment and export permit, master bill of lading, house bill of ladings, certificate of origin application, tax invoice and arrival notice.
• Send stuffing photos, tally sheet, shipping note and final summary to overseas agent/partner.
• Arrange for cargo pick up, permit clearance and transfer; and attend to customer queries; and engage haulier services when necessary.
• Check commodity harmonized system code if applicable.
• Verify and analyse information gathered from customers’ feedback; and resolve the issues on the spot whenever possible. Otherwise, work closely with the relevant department to ensure customer complaints are appropriately addressed, service recovery are carried out promptly and preventive actions are in place to prevent recurrence of similar issues.
• Provide administrative support when necessary and this includes but not limited to filing, data entry, retrieval of documents, etc or any other duties assigned.
• Manage and coordinate the flow of information between customers, warehouse and the transport team concerning the status of orders, incoming shipments, arrangement for cargo pick up, engagement of haulier services, unstuffing of incoming shipments, delivery arrangement, wrong orders, returned/damaged goods, unavailable loading bay at customer site, direct reject of orders at point of delivery, etc.
• Ensure that critical information with regard to urgent delivery, special timing request are communicated and follow up with the transport team till completion of delivery.
• Liaise with customers to evaluate and establish actual reason for direct reject of orders at the point of delivery; and rectify the error when necessary and work with finance to process credit note promptly and accurately.
• Work closely with accounts team to: a. Resolve and reconcile credit note discrepancies against payment made by customers; b. Resolve and reconcile price error in orders and generate price difference credit note upon receipt of approval from customers and the Company.
• Exercise good customer service skill when managing difficult customers and/or customer complaints.
• Other ad hoc duties as assigned.

Job Requirements:

• Diploma & above with 1-2 years relevant experience.
• Diploma/ Degree in Logistics/ Shipping with NO Experience is welcome to apply. Training will be provided.
• Prior experience in customer service and/or in the logistics industry would be distinct advantages.
• Knowledge in import/export shipping procedure, incoterms and documentation are added advantages.
• 5 day work week.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

Job Description

• Industry/ Organization Type: Safety Tech MNC
• Position Title: Service Engineer (Marine)
• Working Location: North-East – Ang Mo Kio
• Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance
• Duration: Permanent

Key Responsibilities

• Inspecting safety equipment (e.g. Fire Detection System, Gas Detection System)
• Resolving onsite malfunctions
• Rectification of safety systems
• Repairs and technical improvements
• Installation and commissioning of new systems
• Ensure proper maintenance of onsite equipment

APPLY NOW!!!

• ITE in Electrical or Electronics
• Min. 1 year of working experience in a hands-on job
• Experience as a field engineer or similar role in a Marine background is a plus
• Comfortable with travelling out of Singapore for work
• Able to work in adverse weather and overtime and weekends
• Willing to be assigned onboard ships at anchor, in shipyards, or abroad, should the job require it
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66085 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Data Center (DC) Engineer to support Data Center operations for our client in Singapore which is a top global investment bank.

Responsibilities

• Provide hardware support for network, servers, storage, and client owned hardware under direction of client staff.
• Management of the media eradication and dispose process.
• Daily morning check and reporting of equipment hardware status (Visual check).
• Rack & install / removal of physical hardware.
• Installation or upgrade of hardware for servers, parts replacement under direction of client staff.
• Manage spare parts handling for all client installed hardware. Controlling dispatch of faulty parts to contractors and coordinating with contractors for RMA.
• Spare parts inventory management: Manage the inventory of spare parts and its status.
• Equipment management - Management of equipment location in the racks and managing rack layout under direction of client staff.
• Asset management - Labeling and recording of assets, publish changes move / remove / decommission, periodic asset checking.
• Vendor / supplier coordination: Log hardware cases with respective vendor / supplier, manage spare parts & logging the issues and site access management.
• Reporting management – issue daily report / handover document and monthly documents.
• Act as client Representative to escort Company’s vendor / supplier requiring access to the Data Center
• Basic defect testing and analysis of hardware issues including power cycle and simple parts replacement under direction of client staff.
• Access management – Data Center access log tracking / reporting
• Provide support services regionally that is managed by Data Center Management Team within client.
• On-call services – Engineers are expected to be reachable and responsive outside the Coverage Hours whenever there is an emergency incident.
• Upon client request, Engineers are required to provide the outside the normal shift hours.

Position Summary

This position is responsible for guiding a team of logistic coordinators associates in the provision of logistics operational functions such as customer service, trucking coordination and the generation and maintenance of operations documents, reports, correspondence and expenses. Assist the Supervisor operations in the daily office activities and communications to customers.

Responsibilities

Primary Responsibilities

• Responsible for the coordination and preparation of all necessary documentation for the movement of warehouse cargo.

• Liaison with trucking contractors for local deliveries.

• Create and maintain reports and files for all operations records, correspondence, plans and expenses.

• Coordinate with operations personnel to ensure readiness of cargo for deliveries.

• Update WMS, TMS on Cargo Status.

• Liaise with customers for all matters pertaining to shipments and deliveries.

• Handle any other ad-hoc / administrative duties.

Qualification Summary

Experience:

This position requires minimum 1 years of relevant experience in Logistics industry.

Education:

Minimum 'O' levels or Diploma in Logistics or Business Administration.

Skills:

• Good working knowledge of the following logistics operations areas – distribution, manufacturing, inventory planning, materials management.

• Good Interpersonal skills

• Good Communication skills

• Good Knowledge in Warehouse Management System (WMS)

• Good customer relationship management skills

• Proficient in MS Word, Excel, Outlook etc

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Responsibilities:

• Engaging with customers to address inquiries, concerns, and requests promptly and accurately. Providing information and assistance on quotations and operational matters in a timely manner to uphold excellent customer service standards
• Handling inquiries, preparing quotations, and facilitating shipment activations, including cross-trade shipments
• Coordinating with customers for their incoming, outgoing, and cross-trade shipments, ensuring smooth logistics operations.
• Completing all required documentation accurately and on time, maintaining meticulous records to support efficient logistics operations.
• Handling customer issues promptly and effectively, taking appropriate actions to prevent recurrence. Escalating complex issues to relevant stakeholders as needed.
• Ensuring accurate data entry and reporting, maintaining up-to-date records to support decision-making and performance analysis.

Requirements:

• Minimum of 2 years of relevant experience in a similar role.
• Good working attitude with a positive customer-centric mindset.
• Ability to work under pressure in a fast-paced environment, with a willingness to adapt to changing priorities.
• Basic experience in sea/air shipment procedures is desirable.
• Strong interpersonal and communication skills, with the ability to work collaboratively in a team environment.
• Capable of working independently with minimal supervision, demonstrating initiative and accountability.
• Willingness to commit to overtime when required to meet business needs.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

This Programme Coordinator position requires the candidate to proactively reaching out to clients, organize social activities and enabling clients to adopt an active lifestyle and pre-empt social isolation. The nature of the job also requires to refer clients to appropriate community care and social assistance when necessary. With Age Well SG initiatives, you shall work with primary care physicians (e.g. family doctor) to empower residents to chart their own journey towards healthy and active lifestyles.

Key Responsibilities:

· Conduct Evidence-Based active ageing programmes.

· Continuous Improvement in providing Quality Services and Quality Programmes

· Administering new intake and provide necessary health assessments for new clients

· Recruit, train and match volunteers to appropriate services.

· Coordinate support for clients who requires Befriending and Buddying services.

· Involve in group work and outreach activities with the AAC team.

· Build community partnerships and enhance existing resources.

· Support AAC-CREST integration work.

· Perform administrative work including maintaining up-to-date records of clients and volunteers.

· Attend to enquires from clients.

· Maintain a database of membership and volunteer management using the in-house AAC client management system.

· Taking and monitoring vital sign for clients

· Any other duties as assigned by Manager/Executive Director

Job Requirements:

- Prior working experience in Senior Activity Centre, Active Aging Centre would be advantageous.

- Resourceful, proactive, responsible, and focused on clients

- Good communication & interpersonal skills. Able to converse in local dialects will be an added advantage.

- Strong passion and desire to work with seniors.

- Strong knowledge of using MS office.

- Proficient in google suite applications.

- Able to work independently.

- A team player

Qualifications:

GCE A level and any relevant training certificate

Technical Skills and Competencies:

Must-Have:

Social Service Programme Development: Level 2

Social Service Programme Evaluation: Level 1

Social Service Programme Implementation: Level 1

Stakeholder Management: Level 1

Trends Evaluation and Application: Level 2

Support Service to Seniors: Level 2

Core Skills:

Communication: Intermediate

Collaboration: Basic

Problem Solving: Basic

Customer Orientation: Intermediate

For details, please refer to Skillsfuture Skills Framework website at https://www.skillsfuture.gov.sg/skills-framework/social-service

Interested applicants, please send in resume with expected salary to [email protected]

Only shortlisted candidates will be notified.

Your Day to Day -

• Provide excellent guest services to all guest patronise the restaurant
• Able to anticipate needs from all guest
• Assist to maintain high standard of cleanliness for the restaurant
• Suggest to guest on the selection on the menu
• Engage with the guest
• Attend to any add hoc duties assign by the manager

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Purpose of the Job

• Responsible for alignment of IT Services Catalogue in supporting AET’s IT strategy and plans, and represents all AET IT services provided, as primary/main IT representative
• Responsible for AET User/Customer satisfaction
• Responsible for all Service Delivery and Service Support actions taken to ensure they meet AET business needs and IT requirements
• In line with supporting AET Shareholder Scorecard (year-by-year), manage and achieve business and performance objectives set for the following:
  • Global IT Services Delivery Function and Teams – Staff Performance Management
  • Design and Introduction of (new) IT Service in line with expected Group/AET capabilities and benefits to be delivered
  • Availability of IT Services provided in line with meeting agreed performance levels
  • Delivery of IT Services in line with meeting SLAs (Service Level Agreements)
  • Resolution of Incidents
  • Fulfilment of Service Requests
  • Change Management (IT Service Configurations)

Key Accountabilities

• AET IT Services – Primary/Main Representative
• Champion the endorsed Group/AET IT service culture
• Ensure alignment of IT Service Delivery and Support solutions to AET’s business needs and IT requirements
• Assist in SLA negotiation efforts with AET business departments/functions
• Provide oversight to AET IT Service Owners
• Direct and oversee the maintenance of AET’s IT Services Catalogue
• Ensure compliance to processes and controls, with priority on procurement and cybersecurity.
• Manage activities towards providing appropriate access rights for authorized users and prevent access from unauthorized users
• Verify that for solution transitioning to operations, there is a defined and agreed-on set of criteria which will be used to assess the readiness for go live. Ensure that an overall approach for  service validation is defined at the outset of all solution delivery projects
• Work closely with Head of IT, AET Application Managers , Group ICTon IT solution/service sourcing decisions
• Direct and oversee the maintenance of a single source repository (incidents, service requests, change requests) on all  IT Services delivered to the business
• Manage and convene CAB (Change Advisory Board) meetings for urgent (including Emergency Change related) RFCs (request for change) 
• AET User/Customer Satisfaction 
• Direct and oversee the management of IT Service Accounts (User/Customer Needs and Relationships) 
• Work with business users to identify and prioritize business support needs, issues and their resolution
• Champion and promote service improvements on an on-going basis to continually improve customer satisfaction with IT services
• Direct and oversee periodic user/customer satisfaction surveys 
• IT Service Delivery and Support Operations – Process Effectiveness and Assurance 
• Accountable for overall process effectiveness and assurance (that primarily covers the core processes noted below)
• IT Service Account Management (IT Services Catalogue, Business Use Cases, IT Strategic/Operations Planning, IT Service Quality Assurance)
• IT Service Transition Management – IT Service Operations (Delivery, Support) readiness for introduction of new IT Services
• Incident/Problem Management (Incident Classification and Prioritization Criteria, Management of Level 1, 2, 3, 4 Resolution Points, Audits of Incident Tickets)
• Be knowledgeable of the Cybersecurity Control Standards, enforce those controls and manage major cybersecurity breaches.
• Change Management (IT Service Configurations) 
• AET IT Services Delivery and Support Operations – Performance Management  
• Maintain day-to-day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of service management issues
• Monitor, measure, report and review current performance of services and components in the enterprise IT environment and ensure IT capacity meets business needs
• SLAs (service level agreements) and OLAs (operational level agreements) are met 
• Review service metrics (KPIs) in supporting continuous improvements
• Champion and promote service improvements on an on-going basis to continually improve quality of IT services
• Set service performance management metrics, and direct the preparation of period management reports
• Capable of executing Crisis Management Responsibilities as required by role
• To comply with Company’s policies and Code of Conduct and Business Ethics (CoBE)
• Other duties and projects may be assigned from time to time

Qualifications

• Education:
  • Any Bachelor degree preferably Software Engineering or Computer Science
  • Ideal:
    • General-level Microsoft Certified Systems Engineer (MCSE) certification
    • General-level IT Service Management certification, e.g., ITIL
    • General-level Project Management certifications, e.g., PMP, Prince II
• Experience:
  • Min 7 years of professional experience in IT Service Delivery and Support type operations and organization with exposure to Cybersecurity Control Standards
  • Leading cross-functional teams (business, IT) on projects and/or operational initiatives.
  • Managing service accounts (technical, customer relationships)
  • Active involvement (5+ years) in project-level and operations-level engagements with senior-level business and IT stakeholders at planning, design, implementation and operation stages for IT service deployments
  • Experience with related IT Vendors (third party) an advantage
  • People Management and Team Building/Management
  • IT Service Management (ITSM) KPIs and Processes, e.g., ITIL
  • Problem Solving and Decision Making, e.g., Kepner Tregoe

Customer Service Assistant (Mon-Fri, East, Up to $2200)

Salary up to $2200
Workdays: Mon- Fri, 10-7pm
Location: Macpherson

Responsibilities:

• Provide good customer service
• Assist customer on enquiries and requests
• Coordinate deliveries pick up and collection
• Data entry and process documents
• Assist in ad-hoc administrative duties when required.

Requirement:

• With Customer Service Experience

You may email your resume to [email protected] or whatsapp wa.me/6590066657 for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
Lee Ming Hui (Reg No. R21102976)

Chugai Pharmabody Research Pte. Ltd. (“CPR”) was established in Singapore as a wholly-owned subsidiary of Chugai Pharmaceutical Co., Ltd (Chugai), a member of Roche group, in January 2012 and started operations on July 2, 2012. Located at Biopolis in Singapore, it aims to generate new antibody drugs based on Chugai’s proprietary antibody engineering technologies, such as recycling antibody®, sweeping antibody®, bispecific antibody, various Fc engineered antibodies, and other new antibody engineering technologies that are under development.

Research Support Leader in Research Support Unit

Executive Assistant to CEO and Administration Head:

· Manage staff who coordinate and liaise with internal and external parties for all meetings and conferences arranged.

· Assist the facilitation of collaboration with Chugai/Roche/Genentech and/or external research institutions, including internal research activity

Committee Activity Management:

· Manage staff who provide secretarial and administrative support to the various research committees, ensuring compliances with Chugai group policy and local regulations.

· Update the process and system to make review and approval process sustainable.

Operational management:

· Manage staff who coordinate with internal and external parties on shipping related matters.

· Maintain the policies, guidelines, and SOPs related to research support activities.

Facility Management:

· Manage staff who establish short term (1 – 3 years) and long term (5 years and above) facility management plan to be in line with company’s business continuity plan.

· Arrange the relocation of lab and equipment in line with research activities.

Requirements:

· General degree with minimum 10 year of operational experience in the life sciences industry.

· Good knowledge of local research practices and research and development regulations.

· Strong organization skills and good verbal and written communication skills.

· Proficiency in Japanese Language is a must to liaise with Japanese speaking colleagues and clients.

Interested applicants are invited to email their detailed resume, qualifications, availability, current and expected salary to: [email protected]

For more information regarding our Company, you may refer to our website at:
http://chugai-pharmabody.com/

We regret that only short-listed candidates will be notified

Responsibilities:

• To assist in liaison with sub-contractors, suppliers and vendors.
• Responsible in planning maintenance schedule and monitor the schedule to ensure that works are completed within stipulated schedules with skill, efficiency and quality.
• General administrative works.
• Preparation of maintenance schedule after the project handover form signed off by client and received from respective project engineers within two weeks’ time.
• Prepare quotation and costing for minor works, Adhoc works & maintenance.
• Assist in building Permit-To-Work submission & worker security clearance for all the maintenance works and minor works.
• To maintain stock record.
• All other adhoc duties as instructed by the superior.

Requirements:

• Minimum ITE / Diploma
• 2-3 years of related experience
• Proficient in MS Office and Excel
• Good Verbal and written communication skills and able to interact with people at all levels
• Ability to work independently and as a team
• Able to start work immediately or within short notice

• creating, enhancing, and managing the assigned Computer Integrated Manufacturing (CIM) applications and components to ensure their optimal performance and functionality.
• Responsible to provide 24/7 level 2 & 3 support to ensure the eefiecient operation of production lines.
• Involve collecting specifications, creating, implementing, and rolling out new versions of CIM applications, with a particular emphasis on automation solutions for the Equipment Manager system.
• collaborating with other IT teams towards a shared objective of enhancing system response time and availability.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 2 years of experience in Java development, SEMI Equipment Communication Standard (SECS), Oracle SQL, and/or Tibco.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22109628