Total 6,608 Finance / Banking / Insurance job vacancies in 3 CHANGI BUSINESS PARK CRESCENT CHANGI BUSINESS PARK SINGAPORE

The Company

My client is looking to hire a hands-on Accounting talent to oversee the full spectrum of Finance & Accounting responsibilities for a Singapore portfolio.

Requirements

• Degree in Accountancy or ACCA equivalent
• Full set accounting experience in the commercial sector
• Traits: Team player, hands-on, proactive, ability to work independently and is self-motivated

Budget: SGD 6,000 - 7,000 per month + Bonus
Job Scope
Reporting to the General Manager and Head of Finance, you will be responsible for the full spectrum of Finance and Accounting responsibilities for Singapore entities. You will manage the preparation of financial statements, bank reconciliation, perform variance analysis, and liaise with banks, auditors and tax agents. You will also support in cashflow management, review sales & purchase transactions, continually explore ways to improve processes and support in system implementation initiative.

Apply Today
Please send your resume, in WORD format only and quote reference number GH12860468, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | | EA Licence no.: 07C5595 | Hor Man Teng (Geraldine) EA Registration no.: R1217737

about the role

1. Network and Security Management

-Maintaining and administering computer networks in PRD and DR sites

-Manage network devices: Core Switch, Router, Firewall, Network Monitoring System,

Wireless, Remote Access

-Configuration, installation, maintenance and life cycles planning of various network devices

and services

- Monitoring network performance and ensuring reliability and availability

-Experience in log review, log monitoring, firewall rule review

- Monitors and assesses overall health functionality of security systems and equipment

- Provide technical support and advice on all hardware and software in the network

- Vendor management

- Create and maintain comprehensive documentation for all implemented networks

- Conduct IT security awareness training for all staff

1. Operations and Maintenance Management

- Perform daily IT operational and disaster center operational tasks

- Provide operations support for user inquiries and issues via email and phone

- Perform house-keeping tasks (i.e. backup, and optimization) and maintaining network user accounts

- Direct and coordinate troubleshooting and root cause analysis and make recommendations to the current procedure for hardware, software, and other network and system problems

- Implement an integrated mechanism for IT inquiries, call handling, logging and escalation for IT issues and assignment

skills and experience required

- Diploma or Bachelor’s degree in computer science or relevant

- Minimum 3 years of relevant working experience preferably in a banking and financial services industry
- Experience with routers, switches and firewall, i.e. Cisco, Huawei, Palo Alto, and Checkpoint etc.
- Knowledge and experience in using Network Management System, i.e. Nagios etc. would be
a plus
- Knowledge and experience in Virtualization Infrastructure, i.e. VMware etc. would be a plus
- Proficiency in Mandarin is required to liaise with counterparts in China

To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)

Description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Risk is a thriving and expert risk management function supporting HSBC globally with all aspects of risk management. The team actively manages a varied and dynamic range of risk types, including security, fraud, information security, contingency, geopolitical, operational, credit, pension, insurance, market and reputation risks. All parts of the Global Risk team use their skills, insight and integrity to handle established threats and those they see emerging, acting to protect and enable HSBC to deliver sustainable growth.

We are currently seeking a high calibre professional to join our team as a Senior Vice President, Regulatory Conduct.

Principal Responsibilities

• Regulatory AffairsScan for regulatory instruments issued by relevant authorities, including laws, subsidiary legislations, directions, guidelines, codes, practice notes, circulars and information papers
  Prepare the regulatory instruments received for dissemination within the day e.g. summarise the information, propose risk rating, etc
  Coordinate the gathering of feedback to Consultation Papers that impact across the Bank, which entails consolidating, reviewing and clarifying the feedback as well as proposing amendments to improve the quality of the feedback
  Update regulatory tracker with information of the latest instruments issued and assess the impact to the Global Business, Global Function and DBS
  Update the compliance chart and regulatory mapping with the latest regulatory developments
  Prepare periodic and ad hoc MI for reporting to the relevant bodies e.g. Compliance Risk Forum (CRF), Risk Management Meeting (RMM), ASP Conduct Update, etc
  Conduct annual certification of entity licensing for all HSBC entities in Singapore
  Update relevant Department Instruction Manuals (DIMs)
  Create and maintain records in the relevant systems, including creation and allocation of new records, follow up on exceptions, conduct remediation actions and provide training
  
• Regulatory EngagementInitiate, lead and provide support to bank-wide regulatory engagements from regulators (MAS, HKMA, PRA)
  Lead in regulatory supervisory assessment including collate bank-wide submissions for requests for information, arrange and drive meetings, track and provide updates on past follow up actions for senior management and the Board of Directors
  Maintain records in relevant systems, including creation of new records, follow up on exceptions, conduct remediation and provide training.
  Maintain primary regulatory contact list as well as MAS contact list. Notify and appoint primary regulatory contacts within the bank
  
• Regulatory ConductSupport Group and Regional conduct programmes and implementation of local regulatory requirement e.g. lead implementation and coordinate for banks including preparation of response on advisory work
  Prepare periodic and ad hoc reporting and MI review e.g. consolidation of regulatory breaches across various risk taxonomies for reporting to CRF/RMM, update/report to Region on Regulatory Conduct matters across all HSBC entities in Singapore, etc
  Guidelines on Individual Accountability and Conduct - Handle projects, trainings, initiatives, queries, periodic updates and reminders etc
  Handle all conduct approach related queries, projects, training
  Responsible for providing and collating input for the CEO scorecard
  
• ESG / Climate RiskPrepare periodic and ad-hoc reporting of climate risk developments
  

Qualifications

• Degree or equivalent professional qualification preferably in Law, Accounting, Management or Finance, or similar fields
• More than 6 years of experience working in Compliance including providing advice on regulations in Singapore
• Excellent written and verbal communication skills in English
• Strong analytical skills and the ability to support decisions with sound reasoning and clearly articulated justifications
• Strong collaboration, communication and stakeholder management skills, with the ability to think laterally and solve problems
• Good understanding in risk management or regulatory compliance risks
• Previous experience in an audit or assurance role is an advantage
• Good technical knowledge in relation to RC systems and processes
• Working in a major financial institution, within a matrix environment, including reporting internationally
• High level of professional and personal integrity
• Delivery-focused with attention to detail and ensure tasks are completed on time and to the required levels of quality
• Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain team relationships
• Ability to work with minimal supervision and to contribute to a larger team; and a flexible approach to working hours and responsibilities
• Self-motivated, and a proven rapid learning capability in a changing environment are essential
• Drive and tenacity to ensure change is effectively implemented in a matrix environment
• Committed to personal and professional development
• Able to work independently, proactively and under pressure against multiple deadlines
• Good relationship management with a focus on stakeholders’ requirement. Able to work with individuals at different levels

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://mycareer.hsbc.com/en_GB/external/PipelineDetail/Senior-Vice-President-Regulatory-Conduct-Global-Functions/213626

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Responsibilities:

• Responsible for providing secretarial support to the Management
• Manage calendar & travel arrangement
• Prepare meeting materials & reports to Head Office
• Handle ACRA & Power of Attorney related matters
• Maintenance of corporate document & records to and from Head Office
• Assist in translation of documents
• Ensure regulatory compliance in corporate secretariats
• Maintain statutory registers and submit statutory returns to ACRA
• Other ad hoc duties as required

Requirements:

• Degree holder with at least 5 years of secretarial experience in Banks or Financial Institution
• Ability to multi-task and work in a fast-paced environment
• Ability to work independently and possess good working attitude
• Proficient in MS Office Applications
• Good communication and interpersonal skills
• Strong in both English & Chinese (written & spoken) due to close liaison with China counterparts

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 23663

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Sarah Kuan | Registration No: R1105359

• Provide administrative support to the brokers.
• Prepare insurance documents for quotations, proposals and cover confirmation.
• Arrange for timely billing and monitoring of payment.

Requirements:

• Diploma and above.
• At least 2 years of admin experience in an Insurance Industry.
• Possess relevant insurance certificates - BCP/CGI/PGI is a plus.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job responsibilities

• Assist in handling Full Set of Accounts consisting of AR & AP
• Preparation of monthly & quarterly Reports
• Perform general ledger data entry
• Handle for invoices, cheque payments and petty cash claims
• Preparation for timely submission of GST returns
• Perform month end & year end closing
• Any other Ad-Hoc duties to be assigned

Job requirements

• Preferably candidates with at least 1 year of relevant experience
• Good interpersonal skills, meticulous and organised
• Ability to work independently and complete task on tight deadlines
• Proficient in MS Office applications and knowledge of MYOB Software is an advantage
• Singaporean only

Supporting the contact centre, the Executive (Contact Center Sales) will help to create an environment that delivers an unrivalled Customer experience in the insurance industry in Singapore.

Your role is to ensure the delivery of quality services provided to customers over our various platforms supporting the long-term achievement of objectives of the business. An essential part of the role would be to ensure the monthly sales targets and key KPIs are being met. We are looking for a proactive individual to be the “voice of DirectAsia” – someone who has a passion for sales, providing great service and beyond the call of duty to delight our customers

Main Responsibilities:

· Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers

· To deliver the required sales targets and KPIs consistently

· Perform sales calls and attend to customers’ requests in line with policies and procedures

· Using simple, clear and concise languages to communicate effectively with customers

· Actively listen and probe appropriate questions to accurately recommend products and solutions based on customer’s needs and requirements

· Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to increase our Contact Centre Outbound sales conversion, reducing leads wastage

· Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction

· Being customer centric – Gather customers’ feedback, ideas and suggestions to bring the team/organisation be closer to our customers

· Actively participate in process improvement sessions, providing constructive feedback and suggestions

· Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems

· Work towards the team’s objectives and demonstrate commitment to achieve business targets and personal goals.

· Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients

· Perform other duties as assigned by immediate supervisor

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.

We are currently seeking a high calibre professional to join our team as an Investment Counselor.

Principal Responsibilities

• Partnering with Relationship Managers to offer appropriate investment solutions to ultra/high net worth clients
• Attracting/enhancing high net worth client relationships and profitability
• May be accountable for assessing client needs, developing a comprehensive investment strategy, co-ordinating sales and execution against that strategy, and monitoring the performance and appropriateness of the client’s overall investment portfolio
• Job holder is expected to involve other Investment Departments, Compliance, Risk and Marketing where appropriate to improve client’s portfolios and align with risk profile
• Ensure Business requirements and challenges are captured and resolved prior to future service launch

Qualifications

• Prior experience in investment counselling within Private Banking sector
• Excellent organisation and communication skills
• Passion and interest in the financial markets
• Strong Microsoft Office skills
• Risk conscious, in particular on the trading side
• Strong analytical skills and multitasking abilities
• Team player, high achiever, quick to learn, detail oriented, positive attitude
• High level of professional and personal integrity

To be considered for this role, the relevant rights to work in Singapore is required.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

What you will gain:

To be part of this programme, you are someone who has a drive for excellence, passionate and a strong sense of ethics. Learn and appreciate different aspects of the business, within one of our business segments or corporate functions or back office operations. Be given an opportunity to experience job rotations that give you a holistic view of banking operations.

Requirements

• Fresh graduates with a recognized Bachelor’s degree or degree holders with less than 1 year of full-time experience
• Strong critical thinking, good analytical skills and excellent attention to detail
• Good communication skills both verbal and written with ability to interact comfortably with a variety of stakeholders.
• Proficiency in Microsoft Office

** This Singapore-based position is opened to Singaporeans only.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Nurul Amirah | Registration No: R22108940

Admin

• Attending to the door/guests
• Answering and sreening calls
• Opening, scanning and segregating of mails to relevant officers
• Prepare postage
• Lalamove courier – (report end of the month)
• DHL courier – (report every invoice & ordering DHL supplies)
• Ordering of office supplies (pantry and stationaries) – use Lyreco or Kumpulan
• Iron Mountain re archiving/retrieving
• Manage incoming/outgoing common seals
• Assist in daily tasks in Abi’s absence
• Personal Assistant to Managing Director (Schedules, AEGIS etc...)
• Daily Reporting (Staffs on Annual Leave,Medical Leave & Work from Home Staffs)
• Ordering Canon and Toshiba Cartridge
• Ordering Dividers,Name Cards,Letterheads & Envelopes)
• Ordering Candid Water
• Such other duties as may be assigned to the Employee from time to time.

IT

• Assist on IT setups
• Update IT Inventory
• Liasing with Cordeos on equipment purchases, IT issues etc.

Interested applicants kindly email your CV's to Abigale at [email protected]

Job Responsibilities

• Support the team in delivering solutions to drive bank-wide Digitalization modernisation
• Work with Head Office and regional IT teams on IT projects
• Collaborate with application and infrastructure development teams and IT operation team to achieve realization of project outcome

Job Requirements

• Bachelor’s degree with min. 1-3 years IT project management experience
• Good communication, presentation and interpersonal skills
• A purpose and self-driven team player who can collaborate cross-workstream(s) and off-shore vendor delivery team(s).
• Strong cross-functional collaboration skills, relationship building skills and ability to achieve results without direct reporting relationships

Responsibilities:

• Prepare annual credit reviews and credit assessments on new and existing cases
• Prepare the necessary documents and perform the periodic risk reports
• Perform the periodic risk reports and monitor the submission of annual credit reviews
• Assist in market risk and liquidity risk management
• Reviewing KYC and CDD duties
• Perform ad-hoc assignments assigned by the Bank

Requirements:

• Degree holder with at least 5 years of risk control and monitoring experience in Banks
• Effectively bilingual (to review credit document in both English & Chinese due to Head Office requirement in China)
• Proficient in MS Excel, PowerPoint, and Word
• Only Singaporeans

Please state your availability, currentand expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com to apply for this position with GMP Job Code: 23766

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

Job Description:

• To make necessary communications with Borrower/Agent and internal staff to handle credit control work including drawdowns, rollovers, sell downs, repayments, etc.
• To update control / admin sheet, other records from drawdown, rollover, interest fixing and repayments and System updates
• To assist credit officers in Credit Portfolio Management Group in handling any associated operational duties on the accounts
• To coordinate and submit required report periodically and/or ad-hoc basis as required by Management or Group Head To coordinate
• To prepare and review Credit related reports /check sheet
• To assist / support on auditors’ or regulators’ queries and examination
• To perform any other duties assigned by Team Head, Group Head and / or management

Job Requirements:

• Degree or equivalent
• 3-4 years relevant credit control/loans experience in middle office
• Timely completion of instructions to back office
• Timely completion of requisite reports
• Minimize operational risk errors and loss
• Minimal avoidable audit findings
• Ability to work independently and proactively after on-the-job-training

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The team

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

Main responsibilities

• Manage and mentor the regional accounts operations team into a high performing, efficient, accurate, and innovative team
• Responsible for cash flow and liquidity management, as well as GST submissions
• Responsible for the timely preparation of periodic financial reports, and ensuring that the reported results are compliant with accounting standards
• Analyse financial data and provide insights to inform business decisions and improve cost-efficiency
• Assist in designing and implementing internal controls and SOPs across HQ and subsidiaries, and responsible for monitoring the execution of the SOPs
• Leverage technology and work closely with functional teams to constantly improve productivity and quality of accounts operations and process flows
• Being a proactive partner to internal departments and external business partners
• Coordinate with the head of tax, legal and technology teams in relation to ad-hoc projects 
• Other ad-hoc duties assigned from time to time

• Degree in accountancy or equivalent professional qualification (CPA, ACCA) 
• 4 years of relevant experience
• Good understanding of International and Local Accounting Standards and tax regulations
• Sound understanding of internal controls and risk management
• Highly proficient in Microsoft Excel
• Proficient in verbal and written Chinese is a plus
• Experience with SAP B1 or a regional accounting / shared service centre is a plus

1. Flexible Work Arrangement

• Work from anywhere*!
• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement, Mental wellness support)
• Tailored coaching services for mental wellness

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

D Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:

• Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA
• U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
• Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance
• Wholesale Banking including TD Securities and TD Cowen

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Position Summary: This role is primarily responsible for providing RTB (Run the bank) support for Personal & Business Banking applications in a 24x7 follow the sun global support environment.

The duties and accountabilities include but not limited to:

Responsibilities:

• Provide high quality application support to ensure IT systems availability, reliability, and performance that support business processes globally.
• Adherence to ITIL process for service request, incident, change problem and knowledge management.
• Proactive monitoring of Canadian end of day batch in both distributed & mainframe environments for a suite of applications.
• Perform Start of day and end of day checks per deadlines.
• Application/batch incidents logged in ServiceNow are resolved in a timely fashion.
• Incidents requiring L3 support are escalated quick, work with other infra teams needed and track through to closure.
• Effective problem management to permanently fix repeated/potential issues.
• Attend to changes/releases in a timely manner, reduce change execution times by planning implementations with parallel work streams where required.
• Proactively review IT environment to address any gaps/concerns.
• Identify opportunities to reduce manual work and drive efficiencies.
• Update knowledge-based articles on timely manner and conduct trainings across regions.
• Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide after- hours support if required.
• Always adhere to TD's standards and policies & follow disaster and business recovery plan.

Job Requirements:

• Tertiary education & ITIL V3/V4 certification.
• 1-3 years of application support experience with an understanding of various infrastructure and a strong understanding of IT concepts (ITSM) in Incident, Problem and Change management practices.
• Support model being 12x7, should be willing to work in any of the 2 shifts (8:30 AM to 5:30 PM or 12:30 PM to 9.30 PM, 8 hours work with 1 hour lunch break) including on weekends & public holidays with weekly comp-offs.
• Knowledge of operating systems (Windows, UNIX (AIX, Linux, and Solaris), iOS, z/OS) and Cloud technologies is preferable.
• Support level knowledge in UNIX, CA-7 & Autosys and other common support tools and technologies, Mainframe knowledge is nice to have.
• Works independently / as a team player as the situation demands and with minimal supervision, attend occasional off-shift calls.

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.TD Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:

• Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA
• U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
• Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance
• Wholesale Banking including TD Securities and TD Cowen

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Position Summary: This role is primarily responsible for providing RTB (Run the bank) support for Personal & Business Banking applications in a 24x7 follow the sun global support environment.

The duties and accountabilities include but not limited to:

Responsibilities:

• Provide high quality application support to ensure IT systems availability, reliability, and performance that support business processes globally.
• Adherence to ITIL process for service request, incident, change problem and knowledge management.
• Proactive monitoring of Canadian end of day batch in both distributed & mainframe environments for a suite of applications.
• Perform Start of day and end of day checks per deadlines.
• Application/batch incidents logged in ServiceNow are resolved in a timely fashion.
• Incidents requiring L3 support are escalated quick, work with other infra teams needed and track through to closure.
• Effective problem management to permanently fix repeated/potential issues.
• Attend to changes/releases in a timely manner, reduce change execution times by planning implementations with parallel work streams where required.
• Proactively review IT environment to address any gaps/concerns.
• Identify opportunities to reduce manual work and drive efficiencies.
• Update knowledge-based articles on timely manner and conduct trainings across regions.
• Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide after- hours support if required.
• Always adhere to TD's standards and policies & follow disaster and business recovery plan.

Job Requirements:

• Tertiary education & ITIL V3/V4 certification.
• 1-3 years of application support experience with an understanding of various infrastructure and a strong understanding of IT concepts (ITSM) in Incident, Problem and Change management practices.
• Support model being 12x7, should be willing to work in any of the 2 shifts (8:30 AM to 5:30 PM or 12:30 PM to 9.30 PM, 8 hours work with 1 hour lunch break) including on weekends & public holidays with weekly comp-offs.
• Knowledge of operating systems (Windows, UNIX (AIX, Linux, and Solaris), iOS, z/OS) and Cloud technologies is preferable.
• Support level knowledge in UNIX, CA-7 & Autosys and other common support tools and technologies, Mainframe knowledge is nice to have.
• Works independently / as a team player as the situation demands and with minimal supervision, attend occasional off-shift calls.

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.

PROJECTS

-     FCM Regional Cost Savings Project

• Assist in defining a framework for facility-related costs within the region.
• Critically assess the comparability and transparency of data collected.
• Data collection, consolidation and analysis.
• Thorough analysis of cost and other relevant data, to highlight any cost saving opportunities.

-     Any other adhoc Project

BUSINESS DIVISION CONTROLLING

• Consolidation and analysis of regional sales data
• Preparation of monthly sales report
• Credit management
• Assist controllers in reviewing the P&L of a sales division
• Tracking of new project progression (sales or cost)

REGIONAL OFFICE AND CENTRAL DEPARTMENTS

• Assist controllers to analyse cost plan and provide explanation for deviation
• Assist controllers in the Business Planning and current forecast activities

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Product Lead.

Principal Responsibilities

• Collaborate with the team and other key stakeholders to define and refine the growth engine for our product, focusing on developing acquisition and engagement loops to fuel user growth and retention
• Conduct thorough analysis of user behaviour, market trends and competitive landscape to identify opportunities for product enhancements
• Design and implement engagement mechanisms, leveraging product features, notifications, personalized experiences and gamification techniques to increase user engagement and overall product stickiness
• Manage the release of new features and drive execution of the growth product roadmap
• Lead data-driven experimentation and A/B testing initiatives to optimize acquisition loops, engagement loops and conversions funnels, utilizing techniques such as conversion rate optimization, user segmentation and funnel analysis
• Establish key performance indicators (KPIs) to measure the effectiveness of growth initiatives, track relevant metrics, and provide regular reports and insights to senior management, highlighting areas for improvement and growth potential
• Work closely with engineering, data analytics, design, and marketing teams to align growth initiatives with product development, marketing campaigns, and user experience improvements, ensuring seamless execution and a cohesive growth strategy
• Stay abreast of industry trends, emerging technologies, and best practices in growth product, growth marketing and fintech, researching and applying innovative growth strategies to gain a competitive edge
• Provide guidance, coaching, and support to foster a high-performance culture and drive impactful growth outcomes

Qualifications

• Proven track record and experience in product management, preferably in fintech, e-commerce or gaming industries
• Deep understanding of growth hacking techniques, user acquisition strategies, conversion rate optimization, and retention strategies
• Strong analytical skills with the ability to analyse complex data sets, derive actionable insights, and make data-driven decisions
• Experience with product experimentation, A/B testing, and using analytical tools such as Google Analytics, Mixpanel, or similar
• Excellent communication and presentation skills, with the ability to effectively communicate growth strategies and insights to both technical and non-technical stakeholders
• Strong leadership skills with a track record of leading cross-functional teams and driving projects to successful completion
• Passion for fintech, financial services, and staying up-to-date with industry trends and advancements
• Possess a determined mindset to take products and features from 0 to 1
• Strong customer empathy and experience shaping product direction and execution based on customer needs
• Interest in tackling complicated and impactful product & business problems

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
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