Total 2,059 Finance / Banking / Insurance job vacancies in Novotel Living Singapore Orchard

Nanyang Business School (NBS) invites applications for the position of Senior Research Fellow (Post-doc) with Prof. Xin Chang’s research group. This position is supported by a Tier III grant to establish a Climate Transformation Programme (CTP) at NTU. As part of this programme, the Climate Finance Cluster will assess the multifaceted business risks posed by the physical impacts of climate change, narrow the protection gap, and facilitate the transition to a low-carbon economy.

The Senior Research Fellow will be responsible for developing procedures to measure and price risks arising from climate change suitable for each company so that climate risk can be managed by companies and hedged by investors, and seeing this work through to publication in major research journals.

Key Responsibilities:

• Use computational linguistic tools and machine learning techniques to analyze discussions on climate change in corporate social responsibility reports, conference call transcripts, and the Management Discussion and Analysis section of companies’ annual reports

• Construct a dataset that can produce a climate risk fact sheet containing essential information about various climate risk exposure (e.g., drought, flooding) of a region or a city

• Develop a new multifactor asset pricing model containing a climate risk factor, which investors can use to effectively price in climate change risk and hedge climate risk

• Handle data management and statistical analyses

• Work effectively with colleagues from across the CTP, and with local collaborators in ASEAN countries

• Mentor junior colleagues and students

• Handle writing and publication of results in peer-reviewed journals

Job Requirements:

• PhD degree in statistics, computer sciences, economics, or a closely related field

• Excellent knowledge of computational linguistic tools and machine learning techniques

• Experience with data analysis with Python and STATA

• Prior experience in publishing in peer-reviewed business, economic, or scientific journals

• Excellent oral and written communication skills in English

• Ability to work independently to develop research in challenging environments

• Collaborative, with an interest in working with other researchers and scientists (this is a large team project) to produce high-quality and impactful research

• Interest in climate, green, or sustainable finance

Interested applicants are invited to submit a cover letter, full CV and names and contact details of three referees in one document. Enquiries about this position can be made to Nur Masturah (nurmasturah.am@ntu.edu.sg).

Review of applications will begin on 15th Jan 2024.

We regret to inform that only shortlisted candidates will be notified.

Job Responsibilities

1) Portfolio accounting & reporting:

a. Review and analyse financial reporting pack prepared by outsource service providers.

b. Manage timely closing process and reconciliations of the revenue, expenses, accounts payable, accounts receivable and intercompany transactions.

c. Prepare the straight-line rent and incentives adjustments and journals entries.

d. Handle the full set of financials for property holding entity and investment holding entity.

e. Provide monthly profit or loss and balance sheet analysis commentaries.

f. Review payments prepared by outsource service providers and prepare funding and ad hoc payments when required.

g. Update the cash flow & loan schedules, prepare loan repayments and journal entries.

h. Assist with MRI software & payment system issues faced by outsourced service providers.

i. Work closely with all business units and overseas counterparts, investors and external parties including trustee, auditor, and tax agent.

2) Statutory and other compliances:

a. Responsible for reviewing quarterly GST returns for Australia and Singapore.

b. Update the tax schedules for Australia income tax filing and quarterly tax distribution calculation and assist with tax queries.

c. Prepare Enhanced-Tier Fund annual declaration.

d. Assist with yearly audit for common area outgoing expenses and review/prepare half yearly forecast for the outgoing reconciliation.

e. Prepare the necessary schedules required for bank compliance submissions.

f. Support yearly Audit and prepare financial statements.

g. Responsible for other statutory compliance, such as yearly MAS returns, Australian Authorities survey etc.

3) Other responsibilities:

a. Annual budget exercise and regular financial forecast.

b. Ad-hoc project, such as asset acquisition, process improvements, system implementation/upgrade.

4) Any other responsibilities as assigned by the Company from time to time and ad-hoc request as needed.

Requirements

• A recognized degree in accounting or relevant professional accountancy qualifications.
• At least 5 years of relevant experience in related field and industry.
• Preferably with experience working in listed company, REIT or Real Estate fund management.
• Proficient in of Microsoft Excel and Words, Power Point.
• Knowledge of MRI accounting system would be an advantage.
• Keen learner with positive attitude, ability to multi-task and committed, flexible and adaptable to change.
• Self-driven and able to work independently under tight schedules.
• Good team player, strong interpersonal skills under the fast-paced business environment.
• Strong people management and communication skills with the ability to work well with 3rdparty service providers and stakeholders across different jurisdictions and cultures.
• Good logical, analytical thinking and financial analytical skill.

We regret that only shortlisted candidates will be notified.

Interested candidates, please send your CV to [email protected].

Jobs Responsibilities
• Handle claims notification and registration for Life and General Insurance within the required turnaround time and ensure that claims are registered accurately in the system.
• Handle screening of medical bills to verify with policy information and status.
• Liaise with and follow up with claimants, policyholders and agents on outstanding requirements
• Ensure that claims registration are well managed
• Any other ad-hoc assignments assigned by supervisor.


Job Requirements

• On the job training provided
• Insurance admin/operations experience will be advantageous

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

Jobs Responsibilities

• Data entries of policy information into systems
• Issuance of policies to policyholders
• Status tracking – Policy issuance, Cheque listing, etc
• Filing, sorting and despatch of documents
• Any administrative duties as assigned


Job Requirements

• Prior insurance admin experience will be advantageous

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

• Verify and process supplier invoices accurately.
• Update files and post transactions in ledgers.
• Monthly foreign currency payables revaluation.
• Ensure compliance with expense/travel claim policies.
• Code invoices and process weekly/monthly payments.

Requirements:

• Minimum Diploma/Degree in Accountancy with at least 3 years of Account Payable working experience.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Our client is a reputable financial institution that provides a wide range of banking services to its clients.

about the job

• Assisting RMs with credit and marketing tasks, including account opening, KYC review, financial spreadsheet preparation, data input, monitoring credit conditions, managing loan drawdown/rollover, overseeing post-loan monitoring, and handling daily operational and administrative responsibilities.
• Effectively handles client inquiries while overseeing the portfolios of MNCs.
• Assisting with internal reporting and data consolidation.
• Performing any additional ad hoc duties as assigned.

skills and experience required

• Bachelor's degree in Finance / Banking / Business Studies
• Minimum 2 years of ARM experience in Corporate Banking / FI.
• Strong analytical, written and interpersonal skills

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a reputable financial institution that provides a wide range of banking services to its clients.

about the job

• Conduct in depth credit analysis of corporate clients engaged in the commodities sector, assessing financial statements, cash flow and overall financial health.
• Assess the inherent risks linked to commodities trading, market trends and external factors that could influence the creditworthiness of clients.
• Conduct a thorough review of the credit portfolio to identify emerging risks and opportunities.
• Work closely with internal and external stakeholders to gather relevant information and insights.

skills and experience required

• Bachelor's degree in Banking / Finance / Business Studies
• Minimum 3 years of experience in credit analysis.
• Strong knowledge of commodities markets, trading strategies and risk factors.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client, a leading bank in Asia, is currently seeking individuals to join their team as Business Development Executive.

about the role

As a Business Development Executive, you will play a crucial part in:

• Selling a diverse range of banking products and services, catering to the financial requirements of SMEs.
• Identifying and acquiring new borrowing accounts through outreach initiatives and referrals.
• Offering financial solutions to effectively address the needs of SME clients.
• Building strong sales networks with both internal and external business partners, such as Relationship Managers, Property Agents, and Brokers.
• Ensuring proper adherence to the Bank's internal policies, business processes, and regulatory requirements while maintaining high standards in advisory procedures and documentation.

skills and experience required

• Minimum diploma in any discipline
• Minimum 2 years of b2b sales experience will be advantageous
• Good working attitude, highly motivated and result oriented

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a well-established financial institution that offers a diverse range of banking services to its clients. The bank is committed to providing excellent customer service and maintaining high standards of professionalism and integrity.

about the job

• Lead a team of KYC officers, offering guidance and support to improve their performance and knowledge.
• Ensure the team's compliance with relevant regulatory requirements, company policies, and industry standards throughout the onboarding process.
• Collaborate with cross-functional teams to optimize and improve KYC onboarding procedures.
• Maintain high-quality standards in KYC operations, proactively identifying and resolving issues, and implementing innovative solutions as needed.

skills and experience required

• Degree in Banking / Business / Economics / Finance.
• Minimum 5 years of KYC onboarding experience in the banking industry.
• Familiarity with MAS regulations, rules, and guidelines
• Ability to collaborate effectively with all internal and external stakeholders

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and social media) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Diploma / Degree graduate
• At least 2 years of experience in a call center / banking / customer service environment is advantageous

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a well-established financial institution that offers a diverse range of banking services to its clients. The bank is committed to providing excellent customer service and maintaining high standards of professionalism and integrity.

about the job

• Develop and maintain strong relationships with corporate clients involving credit facilities, trade finance, cash management, and other corporate banking services understanding their needs and objectives.
• Identify opportunities to cross-sell and upsell banking products to existing clients, maximising revenue generation.
• Analyse client financials, assess risk, and propose appropriate banking products and services to meet their needs.
• Preparing credit proposals, coordinating with other departments for approvals and undertaking credit monitoring & asset reviews of the portfolio.
• Executing transactions in a timely and efficient manner in line with customer expectations.

skills and experience required

• Bachelor's degree or higher, preferably in Business or a related discipline.
• At least 5 years of relevant experience in corporate banking.
• Strong business acumen and market awareness, with the ability to identify and capitalize on business opportunities.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Responsibilities:

• Handle premium/claims collections and ensure timely recording of receipts.
• Process and ensure prompt premium/claims payments within premium warranty dates and due dates.
• Monitor premium warranty compliance and follow up with clients/cedants.
• Undertake regular reconciliation of receipts and payments of clients/cedants/reinsurers.
• Work closely with other departments in resolving outstanding receivables and payables.
• Any other duties as assigned.

Requirements:

• At least 5 years of experience handling receipts and payments in the reinsurance industry.
• Diploma in Accountancy or equivalent
• Good verbal/written communication and problem-solving skills
• A good team player
• Advanced MS Excel

Interested applicant, kindly send your detailed resume to [email protected]

CEI no.: Jerlin Aw Bi Zhi (R1218675)

Recruit Express Pte Ltd

EA Licence no.: 99C4599

Responsibilities:

• Assisting the team in administrative works including but not limited policy issuance via insurer’s portal, checking and follow-up of policies
• Liaise with Insurers to obtain the most favorable coverage on client’s behalf.
• Collate documents and information relating to claims
• Handle and manage renewal business
• Ability in handling clients and communicating with underwriters
• Any other tasks assigned by HOD

Requirements:

• At least 2 years of experience in administration positions
• Minimum Diploma in Business Administration or equivalent
• BCP, PGI, ComGI and HI certifications will be an added advantage

Interested applicant, kindly send your detailed resume to [email protected]

CEI no.: Jerlin Aw Bi Zhi (R1218675)

Recruit Express Pte Ltd

EA Licence no.: 99C4599

Our client is a reputable international bank with a significant presence in Asia, currently seeking an Investment Adviser, Wealth Management to support their business expansion.

about the job:

• Conduct in-depth financial analysis and market research to identify investment opportunities and risks.
• Formulate comprehensive investment strategies based on clients' financial objectives and market conditions.
• Construct and manage investment portfolios, ensuring alignment with clients' investment objectives and risk profiles.
• Monitor portfolio performance, conduct periodic reviews and make adjustments as needed to optimize returns and manage risk.
• Stay abreast of market trends, economic indicators, and geopolitical developments to inform investment decisions.

skills and experience required:

• Bachelor's Degree in Finance, Banking, Business Studies, or a related field, or equivalent professional certification (e.g. CFA).
• At least 5 years experience as an Investment Advisor with a focus on HNW/UHNW clients.
• Strong knowledge of global financial markets, investment products, and portfolio management.
• Ability to work collaboratively in a team-oriented environment.

*We regret to inform you that only shortlisted applicants will be notified.*

To apply online, please use the 'apply' function. Alternatively, you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job Description:

• Ensure proper creation and maintenance of project accounts for reporting and compliance with grant terms and conditions.
• Oversee the administration and accounting of research funds.
• Provide support to ensure compliance with terms and conditions of grants awarded by funding agencies/grantors
• Support system implementation activities and process improvement projects.

Finance Business Partnering

• Provide financial advice and support to operating units.
• Provide the necessary support in the implementation of internal audit recommendations where applicable.
• Partner with various central finance officers as well as operating units in the implementation of relevant procedures / policies.

Operational Accounting management

• Conduct reviews to ensure appropriate and timely follow up action is taken by operating units. Areas of review include long outstanding debts, dormant accounts, balance sheet accounts and grant accounts, etc.
• Review for proper set up of Master data accounts for operating units.
• Ensure budget/fund monitoring mechanism is in place for operating units.
• Ensure timely submission of fund requisitions and grant disbursements.
• Monitor research project accounts to ensure timely closure and refunds to grantors upon project completion.
• Liaise with auditors for timely certification of fund requisitions.
• Key liaison person for group audit and claim submissions.

Projects and Operational Excellence

• Review processes with the use of data analytics for continuous improvement.
• Participate in projects and assignments as may be directed from time to time.

Qualifications

• Possess a Degree, preferably in Accountancy, Business Administration or equivalent awarded by a recognised University.
• Preferably with 5 to 7 years of relevant working experience.
• Good knowledge of SAP financial, project, fund and grant management systems would be an advantage.
• Have good, analytical, writing, and communication skills.
• Be meticulous, resourceful with positive work attitude.
• Able to work independently as well as in a team.
• Mature and possess good interpersonal skills.
• Attention to detail, working within a fast-paced environment with tight deadlines and a sense of urgency.
• Knowledge in audit and controls procedures.

Interested candidates pls send your resume to:

[email protected]

Subject: Asst. Finance Manager

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Role & Responsibilities:

• Responsible for supporting and overseeing financial accounting, reporting and liquidity management of set of companies in an Investment Holding group of entities (in a shared service setup), which may include MAS regulated entity.
• Ensure MAS regulated entity set of accounts are managed and kept in accordance regulatory requirements, timely MAS reporting etc.
• Preparation and presentation of Management reports and presentation deck to Management.
• Liaison with any external service providers eg Fund Administrator or external fund accounting providers, and banks
• Liaison with Internal & Statutory auditors, tax agents
• Monitor the timing and quality of client deliverables
• Participate in the planning and rollout of fund structures
• Support on overall valuation of our assets in investments
• Monitor compliance of various agreements with Vendors

Preferred skils

• Min 7-10 years’ experience with at least last 5 years in a regulated asset management firm
• Ability to work independently
• Good presentation and communication skills
• Knowledge of MAS regulations, IFRS and/or US GAAP
• Some auditing experience focusing on asset management industry will be advantageous

Qualifications

• Bachelor’s Degree in accountancy
• Member of ISCA

Job Scope:

• Responsible for finance function of Business Units in charge of Product Costing and Marketing & Licensing activities
• Responsible for costing/ pricing calculation and system setup/ maintenance
• Responsible for month-end and year-end closing activities
• Responsible for analyzing and presenting monthly financial performance with senior management team
• Responsible for annual budget preparation for Business Units
• Responsible for ensuring compliance with relevant statutory requirements/ regulations, including but not limited to statutory accounts, tax and other business filings
• Responsible for all liaising work with internal/external auditors, banks, tax agents and other statutory bodies
• Responsible for all maintenance and update of SOP for the Product Costing and Marketing & Licensing activities
• Responsible for review and continuous improvements works related to processes in Business Units
• Undertake any ad-hoc projects or activities as assigned.

Job Requirements:

• Min. Degree in any relevant finance/ accounting field
• Min. 3-4 years relevant experience in a managerial role preferably in manufacturing accounting

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Responsibilities:

• Post invoices accurately into the accounting system with required supporting documents
• Review invoice postings to ensure accurate coding of accounts and invoice description in accordance with accounting standards
• Prepare payment proposal with supporting documents for approval
• Reconcile accounts payable ledgers and resolve account variances
• Manage and monitor the AP Aging for long overdue accounts
• Maintain the vendor master and AP related codes in the accounting system
• Manage invoice processing and AP-related queries from the General Ledger team and internal customers

Requirements:

• Degree in Accountancy or equivalent qualification
• Minimum 3 years of relevant working experience
• Good communication and interpersonal skills
• Proficient in SAP and Microsoft Office

Our client has a strong presence in Southeast Asia, offering a range of banking services to meet the needs of individuals and businesses in Singapore.

about the job

• Assist in the preparation, verification and processing of trade finance documents such as letters of credit, bills of exchange and other related documents.
• Monitor and track trade finance transactions throughout the entire process, from initiation to completion.
• Collaborate with internal teams to address any discrepancies or issues that may arise during the transaction lifecycle.
• Maintain accurate records of trade finance transactions, ensuring proper documentation and filing.
• Ensure that all documentation complies with regulatory requirements and internal policies.

skills and experience required

• Bachelor’s degree in Finance, International Business, or a related field.
• Minimum 1 year of experience in Trade Finance Operations in a Bank / Financial Institution.
• Knowledge of relevant trade finance regulations and compliance standards.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

The Opportunity:

• This is an exciting opportunity to work for one of the leading banks.
• It is an opportunity for a Marketing Campaign Executive to join their team
• This will start off as a 12-month contract role
• Office Location: MBFC

The Job:

To support Debit Product team on the following:

- Collaborate with various business units to support debit product team achieve business objectives and key strategies

- Assist in managing the day-to-day running of debit product

- Support in the execution of the following:

=> Campaign management

=> Customer management

=> Product inventory operations

=> Marketing comms management

=> Monthly sales reports compilation

- To assist in system migration, enhancement, testing and rollouts

- Track and monitor campaign activities through regular reporting and presentations.

The Talent:

• Bachelor's degree/Diploma in Marketing, Communications, or related field
• 1 years of experience in marketing will be preferred
• Proven track record of delivering successful marketing campaigns that drive business results will be an advantage

Next Steps

• Prepare your updated resume and send it to [email protected]
• We regret to inform only shortlisted candidates will be contacted

[What you will be working on]

As an intern, you will be required to:

• Conduct on-site visits and document reviews to assess an incentive recipient’s compliance with incentives conditions.
• Prepare review reports documenting the assessment and findings. The intern is required to have strong attention to detail and good analytical skills to conduct thorough and accurate compliance assessments.
• Engage with key stakeholders, including the organization being reviewed, EDB account managers, and policy divisions.  The intern is required to have good communication and interpersonal skills to engage the stakeholders effectively.
• Manage multiple projects, demonstrate good problem-solving skills, and a results-oriented approach to deliver quality outcomes.
• Ensuring service delivery in accordance with pre-defined service level agreements, from planning, fieldwork and reporting.

During your internship, you can expect to gain the following skills and experiences:

• Exposure to how EDB collaborates with Singapore-based companies to achieve common goals.
• Valuable experience in assessing and addressing organizational compliance and insights into incentive compliance assessments in public agencies such as the EDB.
• Opportunity to apply and strengthen audit skills, including financial record review, interviews with key personnel, and asset verification.
• Development of cross-functional partnership, interpersonal, and project management skills, essential for effective collaboration with diverse stakeholders.
• Foster essential professional skills, including risk management and analytical skills, crucial for conducting thorough and accurate compliance assessments.

[What we are looking for]

• Undergraduate in the penultimate year pursuing a degree in Business Accounting or a related field.
• Proficiency in English, both written and verbal, is essential.
• Availability for a 6-month internship from July/August 2024 onwards
• Singaporean/PR

The Opportunity

• This is an exciting opportunity to work for one of the leading banks.
• It is an opportunity for an experienced Admin Executive to join their team
• Office Location: MBFC
• This will start off as a 12 months contract

The Job

• Prepare policy illustration and client presentation materials for insurance specialist (English, Simplified/Traditional Chinese)
• Supporting Insurance Specialist in ensuring a smooth process for case inception (arranging client medicals, supporting document submission to insurer, payment advice)
• Prepare policy review packs (request from insurer the current surrender value, inforce and original policy illustration)
• Arrange courier services
• Provide cross support to Wealth Planning trust admin matters where required

The Talent

• Minimally 4 years of related ops experience in a bank or financial institutition is preferred
• Familiar with Excel and word
• Meticulous with great attention to details
• Strong communication and interpersonal skills

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Admin Executive
• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

[What the role is]

The Finance Services Department (FSD) under the Finance Division supports the operational departments in areas of transactional accounting including but not restricted to payments, revenue, fixed assets and costing of fees and charges, etc. It maintains proper and correct accounting records ensuring the integrity of NEA’s financial records.

[What you will be working on]

As an Executive/Senior Executive in the Finance Services Department of the Finance Division, you will be responsible for the following:

• Handle day-to-day operational matters pertaining to pertaining to daily revenue collection and liaise with Ops Divisions/departments/vendors

• Process refund requests promptly

• Perform prompt invoicing and collection of receivables within stipulated credit terms

• Perform month-end closing, bank reconciliations and etc

• Ensure payments are made accurately and on time to vendors

• Run monthly report from relevant portal(s) for Divisions/Departments' verification

• Assist supervisor to prepare year-end audit schedules and documents requested by auditors

• Attend to requests or enquiries from external and internal customers

• Other ad hoc duties assigned by supervisors, e.g. system changes, process improvement, etc.

[What we are looking for]

Job Requirements:

• Diploma in Accountancy or related discipline

• Experience in Accounts Receivable and/or Accounts Payable role would be an advantage

• Comfortable to learning and applying technology in daily work (e.g. finance and operational systems)

• Proficient in Microsoft Excel

• Meticulous with an eye for detail

• Able to work independently and effectively as a team

To apply, please proceed to Careers@gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Executive--Senior-Executive--Finance-Services-Department-_JR-10000025798

Job Scope:

• Handle inbound enquiries from customers on banking products and services within SLA
• Understand customers' needs and provide 1st call resolutions.
• Solicit customer feedback, identify problem trends and recommend improvement actions.
• Process waivers within the SLA.
• Adherence to duty roster
• Ensure all calls are provided within the agreed Service Quality such as Product knowledge and service delivery
• 9am to 5.30pm (Mon to Fri); 8.30am to 1pm (Every Sat)

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

The Opportunity

• This is an exciting opportunity to work for one of the leading global banks.
• It is an opportunity for an experienced Assistant Manager, Sales & Services to join their team

The Job

• Provide administrative support to the team in handling the execution of all wealth management products within deadline and maintaining the sales records.
• Ensure strict compliance with key focus on control and procedural adherence to prevent any operational error.
• Perform checks on accounts opened to ensure that they are in compliance with HSBC requirements
• Ensure that the service principles and standards are followed to achieve the service benchmark
• Resolve enquiries and provide alternative solutions to meet customers’ needs, promptly and efficiently, within reasonable timeline
• Look out for any suspicious transactions and reporting it to relevant party to reduce reputation risk
• Manage the operational risk associated with the role and take action to minimize the likelihood of operational risk occurring i.e. executing transactions accurately to prevent any error resulting with losses
• Examine exception items relating to transactions processing, system messages to prevent any internal fraud and minimizes risks

The Talent

• Preferably degree holder with experience in a retail banking environment with strong focus on customer service
• Preferably with strong experience in dealing with people
• Ability to handle difficult situations with a tact and diplomacy
• Ability to communicate effectively with a diverse group of people of varying background
• Meticulous in paperwork and documentation checks.
• Ability to meet assigned deadlines
• Able to work on Saturdays (half day) - minimally twice a month

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Assistant Manager, Sales & Services
• All shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918