Total 4,533 customer service manager job vacancies in F&B / Tourism / Hospitality category in Singapore

• Overall, in-charge of the terminal operations to ensure efficient and safe operations.
• Responsible for the department's resources and budget to meet the company's objectives.
• Display all-aspect service excellence by elevating the organisational behaviour, culture and thinking in service design, planning, execution and follow-up on operational matters.
• Create ideas to develop the annual and long-term business plans, forecast performance and develop business case for new projects and estimate financial and resources required to deliver performance targets.
• Monitor and evaluate operations on site are carried out in accordance with safety, health, environment and loss preventive policies, rules, regulations and according to company’s standards.

Requirements:

• Degree in any relevant engineering discipline.
• At least 5 years of terminal operations experience in Oil & Gas/Chemical Process Plant.
• Strong knowledge in operational process, safety and product knowledge.
• Proven leadership and people management skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Overview

Deliver efficient and effective HR operations, by implementing processes and systems that support HR polices and initiatives. Develop communications materials and plan the engagement sessions to ensure changes are well implemented. Guide and train relevant team members.

Job Responsibilities

• Lead HR operational activities, guide, train and develop the team on the daily activities of the HR operations team.
• Implement new company policies and develop processes and systems that support HR operations’ needs.
• Design, monitor, and improve HR processes, policies, and technologies regularly from a peoplecentred perspective.
• Develop training materials, communications plan and engage with all stakeholders to ensure changes are well implemented.
• Be a point of contact for employees in the business and provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, manpower planning, recruitment and rewards strategies.
• Lead and/or participate in NUHS, MOM, MOH, MOHH, AH, HR projects, events, committees as and when assigned or appointed.

Requirements

• Degree in Human Resource Management or equivalent from a recognized university.
• Sound knowledge of Employment Act and Labour Laws.
• Prior experience in HR operations and generalist work is required.
• Critical thinker and process-oriented.
• Strong interpersonal and communication skills.
• Resourceful and self-motivated.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Details of the Division and Team:

The Corporate Bank APAC Branch Operations Embedded Risk Team is responsible for supporting CB APAC Operations with first line operational risk management across Operations. Current activities include pro-active operational risk management, active monitoring of the portfolio and the Bank’s minimum standards.

The Embedded Risk Team performs a critical function and joining the team will provide an opportunity to develop analytical, project management and governance skills and build relationships across Operations, Technology, the Corporate Bank business and 2nd and 3rd Line of Defense functions.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

• Monitoring of the portfolio and keep oversight over timely, accurate and complete execution of events.
• Instill a control mind set across the organization, ensuring that control focus is prominent.
• Establish and maintain strong relationships with Operations teams and its management to build an effective partnership.
• Coordinate with Line teams to perform Control self-assessments & testing.

Your skills and experience:

• Minimum 8 years of experience in Operations Risk & Control role in banking
• Proven experience in Control, Risk review and with an exposure to control practices.
• Proven knowledge of Corporate Bank Operations processes.
• 2nd Line of Defense or Audit experience
• Possess analytical skills, high attention to detail, solid organizational and interpersonal skills, and innovative mind-set

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we’ll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

We are looking for passionate individuals to join our Rockin’ Family! ☕

We Offer:

• 5 Days Work Week (Including Sat, Sun & PH)
• Attractive Salary Package
• Medical Benefits
• Birthday Benefit
• Staff Discount
• Staff Meal
• Great Career Progression
• Fun-loving Work Environment
• Various Locations (https://www.rockymaster.com.sg/outlet-locator)

Job Description

1. To perform kitchen and bar stations in compliance with the Company’s Standard Operating Procedures (SOP)

2. To perform counter station in compliance with the Company’s Standard Operating Procedure (SOP), to perform cashiering function and suggestive selling on outlet specialties, promotion items to customers.

3. Practice proper usage and cleanliness of all outlet tools & equipment and in compliance with statutory safety requirements

4. Practice good housekeeping, and to ensure cleanliness & tidiness of premises including toilet (if any), including clearing the garbage bags from the rubbish bins

5. Comply with NEA requirements over personal & food hygiene and safety

6. Practice proper usage and storage of all food and beverage items so that quality is well-maintained

7. Assist in inventory management

8. Any other ad-hoc task as and when assigned by the superior

Working location: Changi Plaza 8
Working hours: 2 shifts - 7am to 4pm and 11am to 8pm (Alternate Sat)

Responsibilities:

• Take care of different station as assigned by Supervisor
• Toasting, brewing, cooking, cashier and general cleaning duties.
• Compliance with NEA safety and hygiene standard requirements.
• Provide good customer service and product quality.
• Perform other ad hoc duties as assigned by the Supervisor.

Requirements:

• Able to lift heavy stuffs
• No experience is required but must positive cheerful and positive attitude
• Team Player
• Immediately available

Registration Number: R1216462

INTER ISLAND CONSULTING PTE LTD

(Co Reg: 201026915R / EA License: 11C3031)

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Description & Requirements

• Training and management of floor staff
• Managing of reservations and event planning
• Ensure impeccable hygiene standard in front of house area
• Ensure the accountability of the beverage
• Ensure the sales margin and cost
• Work with Sous Chef in regards to managing of the restaurant

Job Description

• Responsible for the operations of Front Office functions
• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.
• Review work processes for possible improvements and efficiency
• Handles all guest complaints/ feedback in a professional manner
• Follow up on guest complaints efficiently and take corrective action
• Provides on-site support to guests' needs and queries
• Oversee and supervises guests arrivals and departures with the front office team
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
• Ensures all reception and cashiering procedures are performed in accordance with established standards
• Works closely with other operational departments to provide seamless and consistent guest service
• Train new and existing staff to ensure consistency in service delivery
• To coordinate guests and staff during an emergency evacuation
• Review daily activities which include daily forecast/target/issues or incident regards to internal & external guest
• Performs any other job tasks assigned by the Front Office Manager

Job Specification

• Minimum O levels, Diploma or equivalent
• At least 2 years of relevant working experience in a similar capacity
• Good knowledge on PMS Opera
• Strong problem solving and analytical skills
• Excellent communications skills
• Customer service oriented and able to handle challenging situations professionally
• Ability to perform under pressure in a fast-paced environment
• Able to work shifts, weekends and public holidays

Job Description

• In charge of supervising the entire set-up and operation performance of the oulets.
• Monitoring of purchase and orders to manage cost flow including operation costs and kitchen overheads that do not exceed set par levels.
• Ensured that all employees followed food hygiene practices and safety standards.
• Improvise SOPs in the shop outlets, and even delivery units to achieve the highest food standard, quality menus, and food products to the brand outlets.
• Will be involved in ingredients matching, fusion food new menu creations, assisting Chef as and when required.
• Coordinate Human Resources, including Part-Timers and cleaners to keep labour costs within budget while maintaining service standards and maximise productivity.
• Will be required to work alongside or together with the Marketing Department to create a marketing campaign and menu item promotions.
• Carry out other duties as assigned by management.

Job Requirements

• Preferably possess Diploma or Advanced/Higher/Graduate Diploma in Food & Beverage Service Management or related field
• At least 10 years of relevant experience in a managerial position in a Central Kitchen facility or related field
• Strong knowledge of Central Kitchen operations and practices, from set-up to daily operations, to maximize the productivity of the facility
• Excellent operational expertise in F&B industry and organizational skills
• Independent, self-driven, resourceful and reliable
• Excellent communication skills and planning
• Strong team player, and able to work with the team members to produce exceptional results

For our established Italian restaurant in Duxton Hill, we are searching for dedicated staff to join our team.

Responsibilities:

• Plan staff duty roster to cover the entire shifts

• Operational costs management

• Manage POS system

• Daily supply and stock management

• Preparation of daily sales report

• Monitor proper ordering & receiving of goods

• Daily reservations, event bookings, wine dinners, table sales, and special requests management

• Training and People Management

• Inventory management

• Provide a professional and friendly customer service

• Assisting in general restaurant operations

• Establish a good relationship between the kitchen and service employees, in order to provide a pleasant and well-organized working environment

• Ensure that customers have a pleasant dining experience

Requirements:

• Min. NITEC / Diploma

• fluent in English (spoken/written), other languages are a plus

• Excellent wine & beverage knowledge; of Italian cuisine, culture and tradition

• Strong leadership & team player

• Ability to work flexible hours, including weekend, public holiday

• Excellent interpersonal communication skills

• Dependable and reliable

• min. 3-5 years of relevant experience

Singaporean / Singapore PR / LTVP holders are welcome to apply.

Interested applicants may contact us via email [email protected]

We look forward to hearing from you.

Job Description

• Industry/ Organization Type: Textile and Apparel Manufacturer
• Position Title: Accounts & Finance Manager
• Working Location: North-East -Tai Seng (Walking distance from MRT to the company)
• Working Hours: 5 days / Mon to Fri: 8.30 am-6 pm
• Salary Package: Up to SGD 6000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Responsible for Listed Company financial accounting & reporting of local & offshore entities
• Review financial accounting and reporting monthly for listed entities as assigned
• Perform monthly consolidation of local and foreign listed entities
• Continuously improve and optimize financial workflows
• Prepare budget and forecast reports
• Prepare annual financial statements, quarterly GST filings, and inventory costing sheets
• Handle AR functions including submission of export trade financing documents
• Monitoring on-time and accurate payment from buyers (including claims)
• Maintaining working relationships with banks pertaining to all export procedures and documents
• To record all invoices to the customers and to daily track all payments from the buyers
• Preparation of weekly AR report to the Management
• Support external audit requirements
• Collaborate with tax agents and support tax filing processes
• Assist with corporate secretarial matters
• Manage government grant applications & survey submission
• Assist in Half-Year and Year-End Audit
• Analyse Business financials

APPLY NOW!!!

• Degree in Accounting / Finance
• Min. 5 years of working experience in related field
• Prior experience in a publicly listed company and a solid understanding of Taxation is a plus
• Able to manage complete sets of accounts and conduct group consolidation for multiple entities
• Proven experience in finance, including interaction with bankers and handling trade financing matters
• Proficiency in financial forecasting and data analysis
• Might require working OT during month-end or audit period depending on the situation
• Occasional Travel required if any

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65868 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

NIE invite suitable candidates to join the Academic Computing and Information Services division (ACIS) as the Manager/Assistant Manager, Administration.

The Manager/Assistant Manager, Administration will provide administrative and secretariat support to the division, assist in implementing ICT initiatives in the institute and promote initiatives through various programmes and media in pursuit of its Vision and Mission. He/she will support the core administrative functions and manage the day-to-day operations in the Divisional Director’s Office.

Responsibilities:

Administrative Support:

• Strategic Planning: Assist in collecting, analysing, and evaluating data to support the division's strategic planning and decision-making processes.
• Policy and Procedure Development: Collaborate with the Divisional Director to review, develop, and establish internal procedures, guidelines, and policies. Assist in drafting reports and papers as needed.
• Email Management: Oversee the Division’s role-based email accounts, responding to queries promptly and ensuring communications are managed efficiently.
• Event Planning: Support the planning, coordination, and execution of events and welfare programs for the division, ensuring all activities are well-organized.
• General Administration: Perform administrative and logistical tasks as assigned by the People Manager to ensure smooth day-to-day operations of the office.

Budget & Financial Process Support:

• Budget Management: Manage the office's budget, including procurement, inventory, and purchasing of office supplies. Ensure that all expenditures align with approved budgets.
• Expenditure Tracking: Regularly track and report on expenditures, ensuring they adhere to financial guidelines. Provide budgetary information to support decision-making and planning.
• Billing Coordination: Coordinate, verify, and process billing instructions for ICT services provided by the division, ensuring accuracy and timeliness.

Personal Assistance to Divisional Director:

• Schedule Management: Manage the Divisional Director’s calendar, schedule meetings, and make travel arrangements. Ensure all appointments and deadlines are efficiently handled.
• Administrative Support: Handle the Divisional Director’s claims and training requests. Maintain confidential records and documents with utmost discretion.
• Leadership Team Coordination: Work closely with other PAs and administrative staff to provide seamless support across the NIE senior leadership team.

Secretariat Support:

• Committee Assistance: Provide secretariat support for committees chaired by the Divisional Director. Assist in preparing status reports, presentations, and other documentation related to committee activities.
• Meeting Coordination: Ensure meetings are conducted smoothly by handling logistics, preparing agendas, and documenting key decisions. Monitor and follow up on action items arising from meetings.

Data Protection Officer (DPO) Support:

• PDPA Compliance: Assist the NIE Data Protection Officer (DPO) in implementing and monitoring compliance with PDPA (Personal Data Protection Act) regulations. Coordinate with the NTU DPO office on policy updates and assessments.
• Documentation and Reporting: Prepare status reports, papers, and presentations on PDPA-related matters. Maintain documentation of all data protection activities and communications.
• Inquiry Management: Manage the DPO mailbox, ensuring timely responses to data protection inquiries. Document all relevant correspondence to maintain an accurate record.
• Incident Support: Support departments in managing data breach incidents, ensuring all steps are properly documented. Collaborate with the NIE DPO to guide NIE faculty and staff and escalate issues to the NTU DPO office when necessary.
• Awareness Initiatives: Assist in creating educational infographics and other materials to raise awareness about PDPA compliance within the NIE community.

Requirements:

• A university degree in Business, Social Sciences, or equivalent.
• A minimum of three years of relevant work experience in administration. Experience in Higher Education would be an advantage.
• Excellent written and verbal communication skills.
• Strong planning, organisational and problem-solving skills.
• Proficient in Microsoft Office Applications and Adobe.
• Proficient in graphic design tools such as Adobe Photoshop or Adobe Illustrator is an advantage.
• Meticulous and ability to multi-task.
• Ability to work independently and in a team.
• Good people management skills.

Other Information

NIE staff can take chartered buses at their own expense from or near their home to the NIE campus. This is subject to the availability of bus routes and seats.

Job description for Operations Manager, Free & Easy Department

1) Set policy and procedure for back-office operation

2) Train and guide operations staff

3) Check and supervise operations staff’s work

4) Ensure smooth running of all operations of tours after sales

5) Establish and maintain suppliers’ relationship

6) Identify and solve operational issues by her team

Other requirements:

1) Minimum 15 years of relevant experience in the Free & Easy Department of a travel agency

2) Able to start work immediately or in short notice

3) Able to work independently

4) GDS knowledge is preferred

5) Singaporean & PR

Application Instructions:

Please include the following information in your resume:

1. Reasons for leaving your last employment.
2. Current and/or last drawn salary.
3. Expected monthly salary.
4. Availability.

• Overall, in-charge of the terminal operations to ensure efficient and safe operations.
• Responsible for the department's resources and budget to meet the company's objectives.
• Display all-aspect service excellence by elevating the organisational behaviour, culture and thinking in service design, planning, execution and follow-up on operational matters.
• Create ideas to develop the annual and long-term business plans, forecast performance and develop business case for new projects and estimate financial and resources required to deliver performance targets.
• Monitor and evaluate operations on site are carried out in accordance with safety, health, environment and loss preventive policies, rules, regulations and according to company’s standards.

Requirements:

• Degree in any relevant engineering discipline.
• At least 5 years of terminal operations experience in Oil & Gas/Chemical Process Plant.
• Strong knowledge in operational process, safety and product knowledge.
• Proven leadership and people management skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Info:

• Entitle for AWS & VB, Sign on bonus
• Staff meals provided
• 5 Days; 12:00 pm–3:00 pm, 6:00 pm–10:30 pm
• Orchard, Central Region

Key Responsibilities:

• Take reservations and enquire purpose of visit.
• Greet each guest promptly, and courteously with eye contact, a smile, and good body posture.
• Present menu and share promotions, specials, and items that are not available.
• Take food orders, repeat orders to guests, and inform guests of the estimated time to serve.
• Supervise preparation/ topping up of mise-en-place for side station.
• Key orders in the Point-of-Sale system efficiently.
• Supervise the checking of food and beverage inventories and stocks are completed consistently and accurately.
• Follow Food & Beverage Safety and Hygiene policies and procedures.
• Supervise opening, operating, and closing procedures.
• Ensure systems are in place to maintain the required standards of professionalism, cleanliness and service delivery.
• Delegate duties & responsibilities to servers and captains.
• Ensure staff to adhere to all company procedures.
• Supervise the implementation of plans to improve and standardize all aspects of operations.
• Ensure all new team members are inducted, mentored, and trained thoroughly. alongside the Restaurant Manager.
• Ensure excellent communication exists within the restaurant.
• Demonstrate a positive attitude in the workplace; understand and act on team members’ motivations to help them continually perform their best.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

Job Description

• Industry/ Organization Type: Japanese Retail and F&B Industry
• Position Title: F&B Service Crew / Server x 3 pax
• Working Location: East - Parkway Parade (Nearest MRT: Marine Parade MRT) / Central – 313 Somerset (Nearest MRT: Somerset) / South – Anchorpoint (Nearest MRT: Queenstown) – Choose either one workplace
• Working Hours: 5.5 days – Parkway Parade & Anchorpoint: 10.30 am-9.30 pm, 313 Somerset: 12 pm-11 pm (To be discussed)
• Salary Package: Up to SGD 2600 + OT + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Prepare work for Hall opening and closing operation hours
• Help customers settle down and advise on the ordering system
• Serve food to customers in an effective and polite manner
• Answering customer’s queries regarding services, menus, offers, or any other product-related enquiries
• Clean tables after customers have left and clear empty/unwanted dishes
• Assist kitchen staff whenever required
• Check & record fridge temperature
• Welcome and bid farewell to customers as they enter/ leave the restaurant
• Packing and labeling of products
• Maintain cleanliness and tidiness of shelves
• Organize & replace products on shelves
• Check and report on product expiry date
• Report any incident/accident, customer complaints, or feedback to the superior
• Maintain quality, excellent service & cleanliness at all times

APPLY NOW!!!

• Min 1 year of working experience in a related field
• Training provided to an inexperienced candidate
• Have good knowledge of the company’s products and good personal hygiene practices

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66230 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

New Concept Opening Soon!

This position will demonstrate efficient and friendly F&B Service Supervisor, with a keen eye for details to identify any service lapse. You should possess a good service mindset; perform duties that lead to a high level of customer satisfaction within company guidelines and policies, as well as provide strong support to your superiors to work to improve the restaurant operations.

As a F&B Service Supervisor, you are responsible for assisting Assistant Manager/ Manager managing day to day service operation of our restaurant during their absence, which include:

JOB RESPONSIBILITIES:

• Offering a friendly, efficient and professional services to all guests; process guests orders to ensure that all items are prepared and served promptly and professionally.
• Consistently exceed guest expectations & constantly reviewing service delivery, ensure guest requests and feedback, both verbal and written are responded to promptly and efficiently.
• Implement work processes and manuals effectively and efficiently - **Managing staff.
• Assists in setup and clear down of the front and back of restaurant operations.
• Promote and sell our range of products to guests.
• Attend to guests' complaints, needs and enquiry.
• Requisite supplies and dealing with suppliers/contractors for the restaurant.
• To provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried out.
• Maintain an efficient team, driving the team towards the objectives of the Company.
• Constantly motivate & cultivate a team spirit in the restaurant.
• Maintains utmost service standards and discipline/grooming among the service staff.
• Manage junior employees’ performance in line with job descriptions.
• Ensure food safety regulations are followed as according to SFA & HSA policy.
• Follow the company's SOP & policy

Supervisor is responsible for overall oversight responsibility of the above and management of staff.

Candidates with Food and Beverage, Retail and Customer Service experience is a plus.

Only shortlisted candidates will be notified.

Please forward detailed resume with photo, last drawn salary, expected salary and date of availability to [email protected]

Singaporean, Singapore PR and LTVP may apply. No quota for foreigners.

5 days’ work week (including weekends/ public holidays).

Possess 2-3 years of F&B supervisory experiences.

Salary is negotiable depending on experience and skills.

Details regarding benefits will be provided during the interview process.

New Concept Opening Soon!

This position will demonstrate efficient and friendly F&B Service Captain, with a keen eye for details to identify any service lapse. You should possess a good service mindset; perform duties that lead to a high level of guests’ satisfaction within company guidelines and policies, as well as provide strong support to your superiors to work to improve the restaurant operations.

As a F&B Service Captain you are responsible in the service operation of restaurant & bar, which include:

JOB RESPONSIBILITIES:

• Assist Supervisors and Managers in ensuring the smooth daily operation of the restaurant.
• Ensure guests’ have a pleasant and memorable dining experience
• Constantly obtain guests’ feedback during operations to ensure satisfaction.
• Monitor setup, maintenance, cleanliness and safety of dining areas.
• Perform duties like ordering, serving, clearing and setting of tables.
• Promote sales and be familiar with promotions and menu.
• Attend to guest complaints.
• To handle cashiering duties.
• Assist to upsell promotions and membership.
• Constantly motivate & cultivate a team spirit in the restaurant.
• Maintains utmost service standards and discipline/grooming among the service staff.
• Supervise and train the part time service staff to Outlet standards of excellence.
• Adhere to company’s standard operating procedures.
• Any other appropriate duties and responsibilities as assigned.
• Assists in setup and clear down of the front and back of restaurant operations.
• Ensure food safety regulations are followed as according to SFA & HSA policy.
• Attending to guests’ needs and enquiries.
• Receiving and checking of inventory of goods and supplies.
• Follow the company's SOP & policy.

Candidates with Food and Beverage, Retail and Customer Service experience is a plus.

Only shortlisted candidates will be notified.

Please forward detailed resume with photo, last drawn salary, expected salary and date of availability to [email protected]

Singaporean, Singapore PR and LTVP may apply. No quota for foreigners.

5 days’ work week (including weekends/ eve public holidays & public holidays).

Salary is negotiable depending on experience and skills.

Details regarding benefits will be provided during the interview process.

New Concept Opening Soon!

This position will demonstrate efficient and friendly F&B Part Time Service Captain, with a keen eye for details to identify any service lapse. You should possess a good service mindset; perform duties that lead to a high level of guests’ satisfaction within company guidelines and policies, as well as provide strong support to your superiors to work to improve the restaurant operations.

As a Part Time F&B Service Captain you are responsible in the service operation of restaurant & bar, which include:

JOB RESPONSIBILITIES:

• Assist full time serice staff in ensuring the smooth daily operation of the restaurant.
• Ensure guests’ have a pleasant and memorable dining experience.
• Constantly obtain guests’ feedback during operations to ensure satisfaction.
• Monitor setup, cleanliness and safety of dining areas.
• Perform duties like ordering, serving, clearing and setting of tables.
• Promote sales and be familiar with promotions and menu.
• To handle cashiering duties (If necessary).
• Assist to upsell promotions and membership.
• Constantly motivate & cultivate a team spirit in the restaurant.
• Maintains utmost service standards and discipline/grooming among the service staff.
• Adhere to company’s standard operating procedures.
• Any other appropriate duties and responsibilities as assigned.
• Assists in setup and clear down of the front of restaurant operations.
• Ensure food safety regulations are followed as according to SFA & HSA policy.
• Attending to guests’ needs and enquiries.
• Follow the company's SOP & policy.

Candidates with Food and Beverage, Retail and Customer Service experience is a plus.

Only shortlisted candidates will be notified.

Please forward detailed resume with photo, last drawn salary, and date of availability to [email protected]

Student (Foreigner) holding Student’s pass in Singapore may apply.

If you are holding a Student's Pass in Singapore, you are only allowed to work if you meet specific requirements.

Details regarding benefits will be provided during the interview process.

Main Responsibilities

Report to the Senior Operations Manager. Responsible for the business performance of their restaurant, as well as maintaining high standards of food, service, and health and safety.

• Take responsibility for the business performance of the restaurant
• Analyse and planning restaurant sales levels and profitability
• Prepare reports at the end of the shift/week, including staff control, food & cash control and sales
• Create and execute plans for department sales, profit and staff development
• Accountable for labour and F & B costing matters including inventory control and conducting bi-monthly stock
• Plan and coordinate menus
• Manage filing system and read company emails
• Handle disciplinary issues, conducting Annual review and confirmation of staff
• Provide effective leadership to the food and beverage Teams to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operation of the restaurant during scheduled shifts
• Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customer into return customer
• Ensure all employees adhere to the company's uniform standards
• Meet and greet customers and organise table reservations
• Advise customers on menu and beverage choice
• Conduct orientation and training & coach new trainees
• Plan staff duty roster and cleaning duties
• Update GRN and perform e-Procurement
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control
• Perform banking duties
• Collect e-feedback from guests using iPad
• Upsell desserts to customer
• Upsell promotion and PGR membership
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Requirements

• Minimum 4 years of relevant experience in QSR and in a supervisory role.
• Have good product knowledge on food items
• Knowledge of cost/inventory management would be an added advantage
• Basic PC-literacy
• Strict sense of hygiene and safety standards
• Strong command of both Mandarin & English in order to communicate and introduce menu-items to customers
• Excellent organizational skills
• Ability to thrive in a challenging environment
• Strong public relations skills
• Excellent interpersonal & communication skills
• Strong leadership & team player
• Demonstrate commercial capability to deliver profit, control costs and build customer loyalty

Recruit, train, schedule, and supervise front-of-house and back-of-house staff.

Foster a positive work environment, promote teamwork, and provide coaching and feedback to enhance employee performance.

Address staff conflicts and performance issues, taking appropriate disciplinary actions when necessary.

Develop and implement training programs to improve staff skills and knowledge.

Develop and manage budgets, track expenses, and ensure financial targets are met.

Analyse sales data, trends, and financial reports to make informed decisions that drive profitability.

Control costs by optimizing inventory, labour, and operational efficiency.

# Marketing and Promotion:

Develop and implement promotions, events, and marketing strategies to attract and retain customers.

Utilize social media and other platforms to engage with customers and promote the restaurant's offerings.

Job Objectives

The Operations Manager is responsible for overseeing the day-to-day operations of the Club, ensuring efficiency, productivity, and profitability. This role involves managing staff, optimizing processes, and implementing strategies to improve operational performance. The Operations Manager works closely with Director of Food and Beverage to align operational activities with the Club’s goals and objectives. Deputized the duty of the Director of Food and Beverage in his absence.

Job Descriptions

Operational Management:

• Oversee and manage the daily operations of the Club, ensuring smooth and efficient functioning.
• Develop and implement operational policies and procedures to improve productivity and efficiency.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Report to Senior Management on the weekly progress with regards to the Sales KPIs.
• Coordinate and supervise the work of various departments to ensure seamless operations.
• Take charge of all curated events for members by the Director of Food and Beverage to ensure the participation and execution are given to drive the success of the events.

Staff Management:

• Recruit, train, and manage a team of employees, fostering a positive and productive work environment.
• Conduct regular performance reviews, provide feedback, and implement development plans for staff.
• Ensure that staff adhere to company policies and procedures, and maintain high standards of quality and service.
• Address and resolve any issues or conflicts that arise within the team.

Process Optimization:

• Identify and implement process improvements to streamline operations and reduce costs.
• Utilize data and analytics to monitor performance and make informed decisions.
• Implement and manage systems and tools to enhance operational efficiency.
• Continuously evaluate and update operational processes to keep pace with industry trends and best practices.

Financial Management:

• Develop and manage the operational budget ensuring cost control and maximizing profitability.
• Monitor expenses and implement cost-saving measures where possible.
• Prepare financial reports and forecasts for senior management.
• Oversee procurement and inventory management to ensure optimal stock levels and cost efficiency.

Customer Service:

• Ensure that customer service standards are consistently met or exceeded.
• Address customer complaints and feedback in a timely and effective manner.
• Implement customer service initiatives to enhance the customer experience.
• Monitor customer satisfaction levels and make improvements as necessary.

Compliance and Safety:

• Ensure compliance with all relevant regulations, laws, and industry standards.
• Implement and enforce health and safety policies and procedures to create a safe working environment.
• Conduct regular audits and inspections to identify and mitigate potential risks.
• Ensure that all staff are trained in and adhere to safety protocols.

Strategic Planning:

• Work with senior management to develop and execute operational strategies that align with the company’s goals.
• Participate in long-term planning and contribute to the overall strategic direction of the organization.
• Identify new business opportunities and potential areas for growth.
• Lead or participate in cross-functional projects and initiatives.

Qualifications & Experience:

• Degree or Diploma in Hospitality Management or equivalent
• At least 5 years' relevant experience in a similar capacity
• Proven experience handling multiple outlets in a similar capacity in a large scale F&B Operation.
• A good leader with excellent communication skills
• Ability to uphold good service standards at all times
• Strong leadership and management skills.
• Excellent organizational and multitasking abilities.
• Analytical mindset with strong problem-solving skills.
• Proficiency in using operational management software and tools.
• Excellent communication and interpersonal skills.
• Financial acumen and budgeting experience.

Personal Attributes

• Results-driven and proactive.
• Detail-oriented and committed to excellence.
• Adaptable and able to thrive in a fast-paced environment.
• Strong decision-making capabilities.
• May require working extended hours, including evenings and weekends, depending on operational needs.
• By excelling in this role, the Operations Manager will ensure that the organization runs efficiently, meets its goals, and delivers high-quality service to its members and guests
• 5-day work week (Inclusive of weekend/public holidays)

Summary

The Bar Restaurant Manager is responsible for overseeing the daily operations of the bar and restaurant, ensuring excellent service, managing staff, maintaining operational standards, and achieving financial targets. This role requires a blend of leadership, management skills, and a deep understanding of the food and beverage industry.

Job Description

Operational Management:

• Oversee the day-to-day operations of the bar and restaurant, ensuring smooth functioning and high standards of service.
• Manage inventory, including ordering, stocking, and tracking supplies.
• Ensure compliance with health and safety regulations, food safety standards, and company policies.

Financial Management:

• Develop and manage budgets for the bar and restaurant.
• Monitor financial performance, including revenue, expenses, and profitability.
• Implement cost control measures to maximize profitability while maintaining quality.

Staff Management:

• Recruit, train, and supervise bar and restaurant staff.
• Create and manage staff schedules, ensuring adequate coverage during peak and off-peak hours.
• Conduct performance evaluations and provide ongoing feedback and coaching to staff.

Customer Service:

• Ensure high levels of customer satisfaction by providing excellent service and addressing customer concerns promptly.
• Develop and maintain relationships with regular customers.
• Handle customer complaints and feedback professionally and effectively.

Marketing and Promotion:

• Develop and implement promotional activities to attract new customers and retain existing ones.
• Collaborate with the marketing team to create marketing materials and campaigns.
• Organize events and special promotions to boost sales.

Menu and Beverage Management:

• Work with chefs and bartenders to develop and update menus.
• Ensure the bar offers a diverse and appealing selection of beverages.
• Monitor product quality and consistency.

Queue and Time Management:

• Implement effective queue management systems to minimize wait times.
• Ensure efficient service during peak hours to maintain customer satisfaction.

Report Management:

• Prepare and submit management reports, including sales, inventory, and staff performance.
• Analyze reports to identify areas for improvement and implement corrective actions.

Job Requirements

• GCE “O” level or equivalent, Business Administration, or related field preferred.
• Proven experience as a Bar Restaurant Manager or in a similar role.
• Strong understanding of bar and restaurant operations, including food and beverage management.
• At least 3 years' relevant experience in a similar capacity
• Strong financial acumen and experience managing budgets.
• 5 days work week. Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent problem-solving and customer service skills.
• Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
• Fast-paced and dynamic work enviroment
• Interaction with a diverse customer base.

NorthLight School is a MOE specialised school that aims to be a choice school to prepare youth for life and living. Regardless of their starting points in life, we believe that they can SHINE. We invite mission-minded individuals with the requisite skill sets and experiences to join our team to help these students on their education and life journey to achieve success.

The Manager, Information Technology and Media Resources (ITMR), plays an important role in advising and supporting the school management team in the planning and execution of the school’s Information and Communications Technology (ICT) plans. You will also work closely with MOE IT Division to implement new ICT initiatives to support a connected ICT learning ecosystem for anytime and anywhere learning.

Main duties and responsibilities:

Take on the “enterprise IT” duties required in school which includes

• ICT administration such as planning for the deployment of SSOE provisions, asset management, ICT procurement and system administration
• Coordinating for the implementation of HQ-driven ICT projects within school
• Improving cybersecurity postures
• Maintaining and updating the School Website and School Portal

Support the planning and execution of school ICT plans which includes

• Assisting Head of Department (HOD) ICT to consolidate requirements into an ICT plan with inputs from both internal and external stakeholders
• Working with HQ-based ICT Partners and providing advice to school team on suitable ICT tools and applications embedded into the school ICT plans
• Tracking the usage of ICT funding and supporting HOD ICT to provide adequate solutions to monitor utilisation

Support teachers in adopting good ICT in teaching and learning (T&L) practices, which includes

• Collaborating with teachers on exploring ICT tools and applications for use during T&L
• Aligning ICT practices with the school’s and MOE HQ’s ICT plans and directions
• Advising teachers on relevant security and data considerations and policies when using ICT for T&L

Ensuring the smooth operations of the school library

• Manage library facilities, staff, and necessary support systems, including overseeing the procurement of new library materials such as ebooks
• Work with English Department to promote reading amongst students, including the support of library events and programmes

Requirements:

Basic

• Minimum 3 years of relevant work experience
• Effective team player with good interpersonal and communication skills
• Meticulous individual who can multi-task and work independently

Advantageous

• Polytechnic diploma or above holder

We offer:

• 5-day work week
• Learning and development opportunities
• Work-Life harmony

Main Responsibilities

Report to the Restaurant Manager. To support and assist the Restaurant Manager to achieve optimal business performance of their restaurant, as well as maintaining high standards of food, service, health and safety. And, to assist in the management of the restaurant, deputising in the absence of the Managers.

• Assist in achieving optimal business performance of the restaurant
• Assist in analysing and planning restaurant sales levels and profitability
• Assist in preparing reports at the end of the shift/week, including staff control, food & cash control and sales
• Assist in creating and executing plans for department sales, profit and staff development
• Assist in monitoring labour and F & B costing matters including inventory control and conducting bi-monthly stock take
• Assist in planning and coordinating menus
• Assist in managing filing system and read company emails
• Assist in handling disciplinary issues, conducting Annual review and confirmation of staff
• Provide effective leadership to the food and beverage team to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operation of the restaurant during scheduled shifts
• Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers
• Ensure that all employees adhere to the company's uniform standards
• Meet and greet customers and organise table reservations
• Advise customers on menu and beverage choice
• Conduct orientation and training & coach new trainees
• Plan staff duty roster and cleaning duties
• Update GRN and perform e-Procurement
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control
• Perform banking duties
• Collect e-feedback from customers using IPad
• Upsell desserts to customers
• Upsell promotion and PGR membership
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Requirements

• Minimum 3 years of relevant experience with 2 years in a managerial role
• Have good product knowledge on food items
• Knowledge of cost/inventory management would be an added advantage
• Candidate must have basic PC-literacy
• Strict sense of hygiene and safety standards
• Candidate must have strong command of both Mandarin & English in order to communicate and introduce menu-items to customers
• Excellent organizational skills
• Ability to thrive in a challenging environment
• Strong public relations skills
• Excellent interpersonal & communication skills
• Candidate must be a strong leader & team player
• Demonstrate commercial capability to deliver profit, control costs and build customer loyalty
• Exceptional communication skills and the leadership capability to create a winning team