Total 763 F&B / Tourism / Hospitality job vacancies in D08 Little India

Job Descriptions

1. Direct and participate in the preparation, seasoning, and cooking of northwest Cuisine dishes, such as Ramen, dumplings, etc. ;

2. Plan and price menu items, order supplies, and keep records and accounts. Monitoring and controlling stock levels;

3. Maintaining/raising the food’s profit margins for the coffeeshop;

4. Hiring and firing employees;

5. Meeting health and safety standards

Requirements

1. Minimum 2 years Chef working experiences.

2. Able to stand long time.

3. Able to do flexible shift or split shift.

4. Able to working on Public Holidays and Weekend.

5. Team leader & Management level

• Always greet and welcome guests promptly in a warm and friendly manner.
• Always thank and give fond farewell to guests conveying anticipation for their next visit.
• Assist guest with table reservation.
• Assist guest while seating.
• Ensure guest are serviced within specified time.
• Has a good knowledge of menu and presentation standards.
• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Able to answer any questions regarding menu and assist with menu selections.
• Able to anticipate any unexpected guest need and reacts promptly and tactfully.
• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
• Serve food courses and beverages to guests.
• Set tables according to type of event and service standards.
• Record transaction / orders in Point of Sales systems at the time of order.
• Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check with guests to ensure satisfaction with each food course and beverages.
• Responsible for clearing, collecting and returning food and beverage items to proper area.

A Restaurant Cook plays an essential role in preparing and cooking a variety of dishes to ensure that customers enjoy high-quality meals. Here is a detailed description of their responsibilities, skills, and qualifications:

Responsibilities:

1. Food Preparation:Prepare ingredients for cooking, including chopping, slicing, and marinating.
   Measure and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
   
2. Cooking:Cook food items by grilling, frying, sautéing, roasting, or other methods as specified by the recipe or the chef.
   Ensure that all food is cooked to the appropriate temperature and consistency.
   
3. Menu Development:Assist in creating new recipes and menu items.
   Provide input on the development of daily specials.
   
4. Quality Control:Monitor food quality and presentation to ensure that it meets the restaurant's standards.
   Taste dishes to ensure they are properly seasoned and cooked.
   
5. Kitchen Maintenance:Maintain a clean and organized work area.
   Ensure that kitchen equipment and tools are cleaned and maintained regularly.
   
6. Inventory Management:Assist in ordering and managing inventory of food and kitchen supplies.
   Monitor stock levels and report shortages to the kitchen manager or chef.
   
7. Compliance:Adhere to all food safety and sanitation regulations.
   Follow health and safety guidelines in food preparation and handling.
   

Qualifications:

• Previous experience as a cook in a restaurant or similar setting.
• Formal culinary training or certification is preferred but not always required.
• Knowledge of kitchen equipment and cooking techniques.
• Familiarity with food safety and sanitation standards.
• High school diploma or equivalent.

Job Summary:

Responsible for ensuring the smooth operation and maintenance of hotel facilities, systems, and equipment. Provide technical support and assistance to maintain high standards of guest satisfaction and safety.

Key Responsibilities:

• Perform routine inspections and maintenance tasks on hotel systems, equipment, and facilities.
• Conduct repairs and troubleshooting on electrical, plumbing, HVAC, and mechanical systems.
• Ensure prompt resolution of maintenance requests and work orders.
• Ensure compliance with hotel safety and security policies and procedures.
• Conduct regular safety inspections and report hazards or potential risks.
• Participate in emergency response procedures.
• Provide prompt and courteous assistance to guests with maintenance-related concerns.
• Ensure guest rooms and public areas are well-maintained and functional.
• Work closely with Housekeeping, Front Desk, and other departments to ensure seamless operations.
• Communicate maintenance schedules and updates to relevant teams.
• Maintain accurate records of maintenance activities, repairs, and inspections.
• Update and review maintenance schedules and procedures.
• Adhere to Hilton standards, regulations, and industry best practices.
• Ensure compliance with environmental and sustainability policies.

Requirements:

• Higher/Nitec in Electrical/Mechanical Engineering or related field.
• 2 years of experience in maintenance or engineering role, preferably in hospitality.
• Strong technical knowledge of electrical, plumbing, HVAC, and mechanical systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Flexibility to work varying shifts, including nights, weekends, and public holidays

Food Technologists are responsible for innovating and improving food items while ensuring compliance with government regulations. By researching and experimenting with product ideas, they enhance flavor, value, and convenience of food items. Their responsibilities also include ensuring that manufacturing processes are cost-efficient and safe. Moreover, they need to assess customer needs and develop new products or modify existing products accordingly.

Tasks and Duties

Typical tasks expected from a Food Technologist include:

• Developing new product ideas and recipes, formulating and cost optimization
• Testing and examining samples, and conducting experiments to improve the product quality
• Ensuring compliance with safety, legal and quality standards
• Integrating new technology in the development process of food production
• Scaling up the production process from trial through to full-scale manufacturing
• Working closely with other technical staff to develop 'recipes'
• Conducting preservation trials and managing product stability testing
• Documenting formulations, specifications, and process improvements

Education and Certification Requirements

Candidates aspiring to the role of a Food Technologist generally need a bachelor’s degree in food science, food technology, nutrition, or other related fields. A deeper understanding of biochemistry, physics, and engineering is often advantageous. Additionally, certifications such as HACCP (Hazard Analysis Critical Control Point) can enhance a candidate's qualifications and showcase a specialized understanding of critical safety procedures. Ongoing education is also crucial for Food Technologists to stay updated with the latest technologies and regulatory requirements in the food industry.

Positioning oneself in the role of a Food Technologist in the Manufacturing sector involves continuous learning and adaptation to new technologies and regulatory changes that directly impact the food industry. It is a dynamic field that requires passion, precision, and a problem-solving mindset.

Food Technologist salaries in 2024

How much can Food Technologist make? It depends on their location and experience. Below you can find an average salary in the US and UK to have an idea.

We are looking to hire a commendable executive chef to manage our kitchen staff and to resolve kitchen issues swiftly. The executive chef attracts and retains staff, maintains a cooperative relationship with team members, optimizes staff productivity, and serves as a replacement in team members' absence. You will train staff to use new recipes, cooking techniques and equipment, and oversee cooks performing food preparation. You will oversee the delivery of food supplies, prepare special dishes, and supervise overall kitchen operations during dinner service.

To ensure success you will ensure your team delivers high-quality, cost-effective dishes promptly. Top candidates are creative, service-oriented, and level-headed.

Executive Chef Responsibilities:

• Ensuring promptness, freshness, and quality of dishes.
• Coordinating cooks' tasks.
• Implementing hygiene policies and examining equipment for cleanliness.
• Designing new recipes, planning menus, and selecting plate presentations.
• Reviewing staffing levels to meet service, operational, and financial objectives.
• Hiring and training kitchen staff, such as cooks, food preparation workers, and dishwashers.
• Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.
• Setting and monitoring performance standards for staff.
• Obtaining feedback on food and service quality, and handling customer problems and complaints.

Executive Chef Requirements:

• 2+ years of culinary education.
• 5+ years of experience in a similar position.
• Advanced knowledge of food professional principles and practices.
• Proficient knowledge of human resources management.
• Excellent knowledge of BOH systems, ordering and inventory.
• Excellent communication skills.
• Ability to meet deadlines.
• Available to work on-call, shifts, after hours, over weekends, and on public holidays.

Job Descriptions

• Ensure daily operations run smoothly.
• Undertake day to day restaurant operational tasks which include cashiering & the taking of food & beverages orders.
• Greet and welcome restaurant diner in a warm and friendly manner.
• Create high standards of customer experience, be attentive towards the customers and their queries.
• Ensure prompt serving/clearing of plates & utensils.
• Maintain high standards of cleanliness within the restaurant.
• Any other duties by the in-line Reporting Manager

Job Requirements

• Passion for service in F&B industry
• Excellent Customer Services attitude
• Willing to go extra miles at work.
• Training Provided
• 6 days' work week, willing to work on weekends and public holidays.
• Work location at Little India Opp Mustafa Center

Benefits

• Travel Allowance + Medical Allowance -
• 7 Days Annual + 14 Days Medical

Working Hours

• 6 days work week
• 10:30 AM -3:30 PM, 6:30 PM to 11:30PM

Job Descriptions

• Day to day kitchen operations
• Clean food preparation areas, cooking surfaces and utensils
• Wash, cut, and prepare food for designated for cooking
• Prepare variety of foods; meat, seafood poultry etc
• Clean and restock worksations display cases
• Ensure strict hygiene standards
• Assist with all duties as assigned by Head Chef

Job Requirements

• Requires a min of 3 - 5 years of experience

Benefits

• Travel Allowance + Medical Allowance -
• 7 Days Annual + 14 Days Medical

Working Hours

• 6 days work week
• 10:30 AM -3:30 PM - 6:30 PM to 11:30PM

• Ensure that all dishes are cooked well and presented in an aesthetically pleasing way
• Oversee food preparation, checking that all kitchen staff are performing their duties
• Monitor equipment quality and order new equipment as needed
• Help the restaurant determine how much food and supplies need to be ordered
• Train new kitchen staff

Job Descriptions

• Do Dish Washing During Buffet BFAST
• Help in Doing Meal preps with instructions from Head Chef
• Cleaning of Work Areas.

Job Requirement

• No experience is ok

Benefits

AL OF 7 DAYS WITH ADDITIONAL 1 DAY FOR EACH YEAR SERVED

• YEARLY BONUS BASE ON PROFIT
• CAREER PROGRESSION IF APPLICABLE
• PROBATION PERIOD UP TO 3 MONTHS
• SALARY INCREMENTS BASE ON PERFORMANCE AND NOT TIME FRAME

Working Hours

• 5.5 DAYS / WEEK OF 10 HRS WITH MANDATORY BREAK TIME.

Provide quality South Indian food products for our guests and support in achieving all goal designated by the Management team

Provide direction for menu development and implementations

Assist marketing efforts by creating and being known for a Unique Selling Point

Taste food regularly and express informed and constructive suggestions to Chefs and team regarding food preparation and presentation

Diploma / Certification in Culinary or Equivalent

Minimum 5 years of experience in relevant restaurant concept

Must have a comprehensive and diverse culinary background that suggests a well-developed set of skills to cope in large, diverse kitchen and restaurant environment

Knowledge of various cuisines and their preparation and services, with dynamic understanding in the latest culinary concepts in a broad range of cuisines

Good knowledge in accounting and calculation of food costs

Roles & Responsibilities

Job Responsibilities:

• Prepare menus in collaboration with colleagues
• Ensure adequacy of supplies at the cooking stations
• Prepare ingredients that should be frequently available (vegetables, spices etc.)
• Cook and complete dishes in timely manner
• Able to cook vietnamese cuisine, snackes, spring roll, etc.

Job Requirements:

• Friendly and service oriented
• Able to perform shift; work on weekends and Public Holidays
• Excellent communication and interpersonal skills
• Ensure good hygiene practices and quality control of food and presentation
• Must be able to work in a fast pace environment

• Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales
• Study each recipe and gather all necessary ingredients
• Cook food in a timely manner
• Delegate tasks to kitchen staff
• Inform wait staff about daily specials
• Ensure appealing plate presentation
• Supervise Cooks and assist as needed
• Slightly modify recipes to meet customers’ needs and requests (e.g. reduce salt, remove dairy)
• Monitor food stock and place orders
• Check freshness of food and discard out-of-date items
• Experiment with recipes and suggest new ingredients
• Ensure compliance with all health and safety regulations within the kitchen area

Houskeeper Job Description:

The Housekeeping Department in a hotel can indeed be defined as the operational department primarily responsible for the cleanliness, maintenance, and aesthetic upkeep of various areas within the hotel. This department plays a crucial role in ensuring that the physical aspects of the hotel meet high standards of hygiene, cleanliness, and presentation. Here is a breakdown of the responsibilities typically associated with the Housekeeping Department:

Guest Rooms: Housekeeping is responsible for cleaning and preparing guest rooms for incoming guests. This includes changing bed linens, replenishing amenities, vacuuming, dusting, and ensuring that the room is in a pristine condition.

Public Areas: The department maintains the cleanliness of public areas such as lobbies, corridors and elevators. These areas are often the first points of contact for guests, so their cleanliness is vital for creating a positive impression.

Back Areas: Housekeeping also oversees the cleanliness and organization of the hotel's non-public areas, which are essential for the smooth functioning of the hotel. This includes storage rooms and staff areas.

Laundry and Linen: Managing the hotel's laundry facilities and ensuring that there is a constant supply of clean and well-maintained linens and towels for guest rooms and public areas.

Aesthetic Upkeep: Apart from cleanliness, the department is responsible for ensuring that the hotel's overall appearance is aesthetically pleasing. This involves arranging furniture, decor, and maintaining a visually appealing environment.

Maintenance Reporting: Housekeeping staff often report any maintenance issues they come across during their duties. This information is crucial for the maintenance department to address any repairs promptly.

Stock Management: Keeping track of cleaning supplies, amenities, and linens to ensure that there are no shortages and that inventory is well-maintained.

Training: Training and supervising housekeeping staff to perform their tasks efficiently and maintaining high standards of cleanliness and hygiene.

The Housekeeping Department plays a significant role in ensuring that guests have a comfortable and pleasant stay. Their efforts contribute to the overall guest experience and the hotel's reputation.

Job Requirements:

- Minimum 1 year experience in a housekeeping role.

- Ability to work independently and as part of a team.

- Attention to detail and a strong work ethic.

- Good communication and interpersonal skills.

- Enjoys interacting with guests and working in a fast-paced environment.

- Candidate must be able to work on weekends and public holidays.

- Able to commit OT when required.

- A good team player, can work independently and is able to work under pressure.

If you meet these requirements and are excited to be a part of our dynamic and growing team at Beverly Hotel Elements, we encourage you to apply. Join us in creating unforgettable experiences for our guests while embarking on a rewarding career journey in the hospitality industry.

We look forward to having you as a part of our Beverly Hotel Elements family!

Job Descriptions

· Attending to complaints and reporting any breakdown of services within the hotel premises promptly.

· Servicing and repairing all electrical and mechanical equipment, including meters, starters, switch gears, fittings, wiring, vacuum machines, cables, and other electrical-operated machines throughout the hotel.

· Installing new starters, wiring, cables, sockets, conduits, exhaust fans, doorbells, television sets, automatic doors, light fittings, and other electrical equipment as needed.

· Maintaining and repairing all mechanical and electrical (M&E) equipment, including air-conditioning and refrigerated equipment, sanitary, steam, hot and cold-water fittings, and pumps, to ensure they are working efficiently throughout the hotel.

· Running new wiring and cables, installing electrical fittings, lighting points, power points, fuse boxes, isolators, etc., as required.

· Inspecting and replacing all fused lamps inside and outside the hotel, including grounds and garden lights.

· Following a schedule to service the air conditioning systems to ensure optimal performance.

· Ensuring compliance with building and fire safety regulations and following established maintenance strategies and company policies to maintain a safe environment.

· Coordinating with other departments for smooth operations and communicating effectively with supervisors and colleagues regarding maintenance status and issues.

· Managing inventory for spare parts and ensuring adequate stock levels to minimize downtime.

· To assist with light housekeeping work when required.

· Performing any other tasks as assigned by immediate supervisor or management.

Requirements

· Candidates should have 1 to 2 years of experience in facilities and building maintenance to demonstrate a basic understanding of the field.

· At least an ITE NITEC, Higher NITEC, GCE 'N' Level, GCE 'O' Level, or Diploma qualification.

· Preferably to have hospitality background.

· Able to work effectively as part of a team, collaborating with colleagues to ensure the smooth operation of facilities and building maintenance tasks.

· Able to do shift work and work on weekends.

We are seeking a diligent and detail-oriented Housekeeping Attendant to ensure the cleanliness and maintenance of our guest rooms, public areas, and guest services.

Key Responsibilities:

1. Follow instructions and supervision of designated housekeeping supervisory team.

2. Clean and maintain assigned rooms and areas according to hotel standards.

3. Clean and maintain station, pantry, trolley, equipment, and machines.

4. Demonstrate knowledge of cleaning procedures.

5. Properly store and handle cleaning chemicals.

6. Maintain cleaning tools and equipment after use.

Performance Standards:

- Meet Hilton's cleanliness and quality standards.

- Ensure timely completion of tasks.

- Maintain a safe and healthy work environment.

- Provide excellent guest service.

Requirements:

- Physical stamina to perform housekeeping duties.

- Attention to detail and organizational skills.

- Basic knowledge of cleaning procedures and chemicals.

- Ability to work effectively in a team.

Job Responsibilities

• Responsible for the daily preparation of ingredients (e.g. boiling, washing, peeling, slicing etc.)
• Assisting Cooks & Chefs with cooking and food presentation
• Maintaining the quality and plating standards of all food items
• Washing of all appliances, utensils, cutting boards, and dishes
• Upkeeping of kitchen cleanliness and personal hygiene at all times
• Restocking of all inventory items
• Any other ad-hoc duties as assigned

Job Requirements

• No experience required
• 6-days workweek, including weekends and public holidays
• Positive working attitude
• Experience in food preparation and cooking is an added advantage

(Experienced candidates will be considered for a senior role to be working at our 3rd outlet which will be opening in 2024.)

Additional Employee Benefits

• Birthday Leave + Annual Leave (starting from 14 days)
• Sick Leave + Medical consultation reimbursement
• Staff Meal upon completion of Full Shift
• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage

About Us:

Hilton Garden Inn Singapore Serangoon is seeking a highly skilled and experienced Security Officer to join our team. As a Security Officer, you will play a critical role in ensuring the safety and security of our guests, team members, and hotel assets.

Job Summary:

We are looking for a diligent and proactive Security Officer to monitor and manage security operations, maintain a secure environment, and provide exceptional service to our guests.

Responsibilities:

- Monitor team member entrance and conduct regular bag searches

- Control goods pass-out procedure for legitimate items

- Manage contractor access and compliance with health and safety policies

- Check goods received outside office hours

- Maintain key management systems and CCTV monitoring

- Patrol hotel premises regularly

- Support evacuation procedures during emergencies

- Monitor suspicious packages and adhere to bomb/terror threat protocols

- Secure hotel facilities when not in use

- Maintain security logs, investigate incidents, and report maintenance/hazard issues

- Manage undesirable behavior professionally

Requirements:

- Min 2 years of security experience in a hotel or related industry

- Possess a valid Security Officer license in Singapore

- Excellent communication and interpersonal skills

- Ability to work independently and as part of a team

- Physical fitness and ability to respond to emergencies

- Familiarity with CCTV systems and security protocols

• Oversee food preparation and ensure all recipes and presentation meets the company's specification and commitment to quality
• Responsible to ensure that quality of the food produced in Catering Kitchen meets Company's standards before it is delivered to catering customers in a timely manner
• Accountable for food cost management, menu planning, development and creation of new products when required
• To ensure the quality of all food (refers to raw and cooked) and condiments received from suppliers, is well-maintained through proper storage and usage
• housekeeping, and cleanliness & tidiness of work area
• Responsible for the hygienic and safe preparation of food as per Food Hygiene standards and legislated health and safety requirements within the workplace
• Responsible for preparing the daily market list and plan the production schedule to meet business demands. Ensure that there is minimal wastage, on time ordering for freshness of ingredients, sufficient food stock and adjust the production according to the demands of catering
• To assist in inventory management. Monitor the stock level for ingredients and finished products and to maintain its minimum stock level

1. Our company is looking for an Indian chef specialised in Maharashtrian & Gujarati Cuisine.

2. Job is at the cloud kitchen / manufacturing of speciality food from Mumbai.

3. Need to be well versed with the Maharashtrian ingredients & menu items like Modak, Alu Wadi, Surali wadi, Pithale, Undhiyo, Dhokla, Shrikhand, Puran Poli etc.

Key Responsibilities:

-Source and evaluate suppliers for quality, pricing, and reliability.

-Build and maintain strong relationships with local and international vendors.

Oversee stock levels to ensure optimal inventory.

Monitor stock usage and reduce waste.

Negotiate pricing and payment terms with suppliers.

Develop cost-saving strategies while maintaining quality standards.

Manage purchase orders and ensure timely delivery.

-Coordinate with kitchen and service teams to forecast product needs.

-Identify and mitigate risks related to the supply chain, such as contamination or supply disruptions.

Prepare regular reports on procurement activities, cost savings, supplier performance, and inventory status.

-Prepare regular reports on procurement activities, cost savings, supplier performance, and inventory status.

-Ensure all products meet quality and food safety regulations.

-Maintain proper documentation for audits and regulatory compliance.

-Forecast procurement needs based on menu changes and business demand.

-Work closely with the kitchen, operations, and finance teams to align procurement with company goals.

Bright Sparks Childcare (City Campus) is a nurturing and vibrant learning environment dedicated to providing quality care and education to young children. We are looking for a responsible and enthusiastic individual to join our team as a Cook cum Cleaner, contributing to the overall well-being and smooth operation of our preschool.

Job Responsibilities:

As a Cook cum Cleaner, your key responsibilities will include:

Cooking & Food Preparation:

• Plan and prepare nutritious, age-appropriate meals and snacks for children based on provided menus.
• Ensure food is prepared in a hygienic and timely manner.
• Cater to any dietary restrictions or allergies.
• Manage kitchen supplies, ensuring proper stock levels are maintained.
• Follow food safety guidelines to ensure all meals are prepared and stored appropriately.

Cleaning & Hygiene:

• Maintain cleanliness in the kitchen, including daily cleaning of surfaces, equipment, and utensils.
• Ensure cleanliness and hygiene in designated areas of the preschool, including classrooms, bathrooms, and common areas.
• Perform daily cleaning tasks such as sweeping, mopping, wiping surfaces, emptying bins, and sanitizing.
• Support in maintaining a safe, clean, and welcoming environment for children, staff, and visitors.
• Report any maintenance or safety issues to the management promptly.

Benefits:

• Competitive salary
• Positive and supportive work environment
• Opportunity to contribute to the health and well-being of young children
• Training and professional development opportunities

Bangladeshi Food Chef

Able to cook tasty authentic Bangladeshi food

Have 3-5 years chef experience in Singapore and Bangladesh

Able to calculate all food costings and control all costings to the lowest

Able to cook and cater to around 1500 pax food daily

Able to handle all kitchen operations and job arrangements for all kitchen staffs

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

POSITION SUMMARY:

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

- Ensure that all correspondence are replied within 24 hours.

- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

- Explain guarantee, special rate, and cancellation policies to callers.

- Accommodate and document special requests.

- Answer questions about property facilities/services and room accommodations.

- Follow sales techniques to maximize revenue. Input and access data in reservation system.

- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

- Follow proper escalation procedures when addressing guest concerns.

Key Requirements

• At least 1 year experience in a similar role
• Fluent in English (Written and Spoken)
• Excellent telephone & email etiquette

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

OPERATIONAL

• Ensure seamless service levels, including hiring and training crew.
• Rostering.
• Reservations management.
• Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.
• Ensure Marriott L&D and Lobster Inc training is assigned and completed constantly (learning never stops).
• Create, update and maintain all SOPs.
• Personally and frequently verify that the guests receiving the best possible service; respond to all Tripadvisor comments within 24 hours and all Marriott CFS alerts within 12 hours.
• Prepare and confirm all meeting/group proposals and contracts.
• Manage all aspects of F&B Operations, including, restaurant service operations (breakfast, lunch, executive lounge, dinner, Bar, Events); communication with culinary team; rosters across hotels, etc.
• Assist in maintaining strong team performance by regularly reviewing KPI’s and goals against performance and realigning strategies according to results; perform performance reviews per schedule.
• Entertaining guests in a consistent, professional and positive attitude. • Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.
• Maintain and renew all needed licenses.
• Plan, control and ensure execution of all maintenance work, including logging in GXP and recording methodology.
• Monitor the quality and quantity of all food and beverage items served; inventory management and reporting routinely.

BUSINESS DEVELOPMENT

• Ensure that restaurants/bars are financially successful as independent profit centres - by driving and soliciting business opportunities.
• Fully responsible and accountable for the restaurant revenue and profitability, to ensure that the operational budget is adhered to and that all costs are controlled and expenditures pre-approved.
• Continuously seek ways to maximise revenue and profit through sales calls, networking events, partnerships and cooperation.
• Coordinate with Business Development – F&B Team any event enquiries, and perform all the necessary follow-up to ensure all events are carried out successfully; Maintain an active trace/follow-up system on all personal sales calls.
• Coordinate efficiently all event sales-related responses with Business Development – F&B Team with the aim of ‘closing the deal’.
• Create and update all restaurant online/offline information alongside Sales & Marketing Team, and distribute necessary information and write-ups internally and externally.
• Establish good rapport with guests, maintain good relationships and handle all feedback, requests and enquiries on food, beverage and service.
• Develop and refine a comprehensive mailing list/database for clients in conjunction with room-side mailchimp database, and maintain a regular communication to this database on the F&B offers of the hotels to encourage new and repeat business.
• Maintain/monitor all online booking platforms, including but not limtied to Chope, HGW.
• Maintain/monitor alongside Sales & Marketing Team all-Digital marketing/booking platforms for Restaurants e.g., Facebook; IG; YouTube; EDMs; Chope, Quandoo, HungreyGoWhere, STB/TIH, and Websites to be populated with relevant posts about Restaurant.
• Proactively remain relevant in media by providing new events/articles/photos to various publication
• Any other duties / tasks as requested by management.